What was the scope of their involvement?
KitelyTech developed a software called E-CTMS to maintain volunteer records and track visit history. Everything used to be done on paper. We had manual audits coming from Europe and the US and were facing many challenges. At the time, we didn’t have a system in place for keeping the data secure or doing disaster recovery.
KitelyTech’s point person learned about every process of all the departments in our company at the start of the project. Based on that information, they gave us a solution that automates almost all of the processes and data in a secure fashion. We can access anything from our history, and the good thing is that our system is compliant with 21 CFR Part 11. FDA and end-user audits were made for the approval of our system, which was a big deal for us.
They employed automation and other types of logic to help the data-entry process. Most of the manual work has been removed, and the system performs much better. We have been able to reallocate resources for project work instead of manual work. The process is very fast, and everything is easy to maintain. We can monitor the activity of all staff members and generate performance reports.
We want to enroll more departments into the system, but this will take time since we also need to check with regulatory systems. We are consistently working with KitelyTech on new modules and keep building the software.
We don’t have much contact with the actual developers on KitelyTech’s side. They’ve assigned a project manager who addressed all our needs and handled software releases.
How did you come to work with KitelyTech?
When we needed software, we looked for someone in the US. Our budget department found 3 vendors, which were presented to us, including KitelyTech. I’m not sure how our company found them since vendor-sourcing is not part of my department.
How much have you invested with KitelyTech?
When we started, we were given different prices for each module, ranging from 50 lakhs to 1 crore [₹5,000,000–10,000,000 Indian rupees or $75,000–$150,000]. They gave us quotes based on our requirements, which changed for every module.
What is the status of this engagement?
We started working with KitelyTech in 2013, at which time we needed a database system through which we could see patients’ medical history when they came to our hospitals. That took 4 or 5 months to develop, which gave us the confidence to move our paperwork into the system. The solution made our lives easier, and we’ve moved all our manual activities into the software.