KeyCommerce

BACKGROUND

Please describe your company and position.

I am the Owner/CEO of OutdoorFrills.com

Describe what your company does in a single sentence.

We are an online retailer offering high-end luxury and leisure outdoor products to enhance your outdoor experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KeyCommerce to accomplish?

• Get us unsuspended on Google Merchant Center

SOLUTION

How did you find KeyCommerce?

Online Search

Why did you select KeyCommerce over others?

• Pricing fit our budget
• Good value for cost
• Guaranteed resolution

How many teammates from KeyCommerce were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I was suspended with Google Merchant Center and Google Ads. After I had exhausted the allowed attempts on my own (Google only allows 3 before you're banned), I hired Key Commerce to help me get this resolved. They audited my site and GMC account, and produced a list of items that needed to be updated/corrected in order to be in complience with GMC's policies. 

Diego then guided me through the audit, and made any changes on my behalf that I asked him to. When the updates were complete, Diego contacted GMC and Google Ads directly (I had been getting no response on my own, prior to hiring Key Commerce) to request another review. Google reviewed my site and determined it is now in complience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Diego was able to advise me of what to update/fix, in order to bring my site into compliance with GMC and Google Ads. At the end of the project, he successfully got my account unsuspended.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The audit was delivered quickly, and the project was completed ahead of schedule. Diego was very responsive to my questions and concerns, and helped me work through them throughout the whole process.

What was your primary form of communication with KeyCommerce?

Email or Messaging App

What did you find most impressive or unique about this company?

Initially, the guaranteed resolution. Other companies I looked at charged for the attempt, with no guarantee of success. Then when I met with Sam for our consult, he met via Zoom, and we felt very confident in hiring Key Commerce. Once we got enrolled, Diego reached out right away to get the ball rolling. They worked fast and efficiently to get my GMC account unsuspended. Very impressed overall.

Are there any areas for improvement or something KeyCommerce could have done differently?

Nothing. Diego was fantastic.

BACKGROUND

Please describe your company and position.

I am the Owner of Select Saunas

Describe what your company does in a single sentence.

We sell saunas and spa products online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KeyCommerce to accomplish?

• Increase profitability
• Outcompete PPC competitors
• Spend less time on learning and doing PPC to manage my business

SOLUTION

How did you find KeyCommerce?

Youtube

Why did you select KeyCommerce over others?

• High ratings
• Company values aligned
• Guarantees and the people

How many teammates from KeyCommerce were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KeyCommerce provides us with PPC marketing. They keep us well informed of what's going on in our accounts, make sure to test new strategies, and most importantly customize their service depending on our company goals. When things change - seasonality for example - we get on a call and discuss how to best optimize the accounts and keep things wildly profitable

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ROI - Our ROAS has averaged over 15X since working with KeyCommerce

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Whenever we have any questions, we get an answer in Slack within 5-10 minutes.  Everything is done quickly and with great detail

What was your primary form of communication with KeyCommerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people you work with. They are all great and really align with our company's goals. We wanted to scale super fast, and KeyCommerce scaled our PPC up so fast we could hardly keep up with CS... When summer has now come around and demand is lower, we discuss the goals and focus on just the profitable campaigns and stop testing to maintain profitability

Are there any areas for improvement or something KeyCommerce could have done differently?

Honestly, I have a hard time finding any area for improvement, at least from my perspective. The only thing would be that we've gotten account ad managers switched twice - but I get that the PPC industry is fast paced - and the quality of service has been maintained so it doesn't really matter.

BACKGROUND

Please describe your company and position.

 I am the Owner CEO of a consumer products company 

Describe what your company does in a single sentence.

We are Shark Tank company best known for making matching outfits for pups + people.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KeyCommerce to accomplish?

• Create an overall strategy for our Google Ads
• Keyword research, how to best optimize our product.
• Optimize our feed in GMC

SOLUTION

How did you find KeyCommerce?

Online Search

Why did you select KeyCommerce over others?

Company values aligned

How many teammates from KeyCommerce were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

After struggling to manage our google ads we found several Key Commerce videos that helped us start to understand how we could be optimizing our ads better. With that being said our overall stragtegy was lacking and we needed a professional to audit our account and help us see things we were unable to as we are not experts in the google realm. 

We got teamed up with Jo and we could not recommend him enough. He went above and beyond to help us not only take a full funnel approach to our account but help us learn how to upkeep the changes he was able to make. Jo was so responsive and detailed on how to best tailor our ads to help convert with customers were missing out on before. If you're like us and don't have the time to delve into your Google Ads we highly recommend working with Key Commerce because we never felt pushed aside and the one on one attention was exactly what we needed in order to get our account pristine for Q4.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our current campaigns have now been live for several weeks and we are seeing them turn profitable and hitting the goal ROI we had discussed at the beginning of our project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We got teamed up with Jo and we could not recommend him enough. He went above and beyond to help us not only take a full funnel approach to our account but help us learn how to upkeep the changes he was able to make. Jo was so responsive and detailed on how to best tailor our ads to help convert with customers were missing out on before. If you're like us and don't have the time to delve into your Google Ads we highly recommend working with Key Commerce because we never felt pushed aside and the one on one attention was exactly what we needed in order to get our account pristine for Q4. Thank you Jo!

What was your primary form of communication with KeyCommerce?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated their excellent customer support and responsiveness to our needs.

Are there any areas for improvement or something KeyCommerce could have done differently?

Possibly offer a 2 month mentorship for a longer more in depth option.

BACKGROUND

Please describe your company and position.

I am an executive at Simify

Describe what your company does in a single sentence.

We provide travel SIM cards and eSIMs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KeyCommerce to accomplish?

• Provide mentorship for PPC specialist

SOLUTION

How did you find KeyCommerce?

Direct

Why did you select KeyCommerce over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from KeyCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired KeyCommerce to avail their mentorship service which included an audit of our accounts on Google Ads, Google Merchant Center and on our Shopify account. Throughout the course of the mentorship, we also had one-on-one calls with an experienced specialist who's also acting as the CTO named Jo. Every week we had training and mentorship around a specific topic related to Google Ads, and we also had discussions about new strategies to test out.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

During my mentorship with KeyCommerce, I was able to:

• Learn how to get measurable insights from Performance Max
• Find out how to set-up Remarketing campaigns for success 
• Learned how to implement scripts and received scripts that are customised for our own
• Received an audit for our conversion tracking and got it fixed by their team

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were timely and delivered on their promises. If you ever need anything from him, he responds within 24 hours, which I really appreciated!

What was your primary form of communication with KeyCommerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The knowledge and experience that they were able to impart on me will change my outlook on optimisations and Google Ads management, which shows in how they discuss topics and learnings with you.

Are there any areas for improvement or something Simify could have done differently?

Nothing that comes to mind!

BACKGROUND

Introduce your business and what you do there.

I’m the founder and co-owner of Lion the Label. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KeyCommerce?

We hired KeyCommerce to run our Google advertising campaigns. 

SOLUTION

What was the scope of their involvement?

KeyCommerce operates all of our campaigns on Google Ads. We’ve gone through their onboarding process, where we outlined our business goals and budget to develop an ad plan. Whenever there are new features, KeyCommerce’s team walks me through them after they’re determined to be suitable for our business. We’re always looking for new advertising methods to increase our ROI. 

What is the team composition?

I work directly with Datch (Director of Operations), but four other teammates are involved in our project.  

How did you come to work with KeyCommerce?

I found KeyCommerce through YouTube videos they’d posted about Google advertising. It was clear their team was knowledgeable — Datch had over 15 years of experience in Google advertising and listened to our brand explanation. Plus, KeyCommerce’s owner is also from Australia.

How much have you invested with them?

We invest around $2,350 AUD (approximately $1,700 USD) a month with KeyCommerce a month, plus an additional $60,000 AUD (approximately $45,000 USD) in ad spending. 

What is the status of this engagement?

Our engagement with KeyCommerce began in April 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve worked with several agencies before, and KeyCommerce cares more about their accounts than any other firm. They invest time in our project to ensure we get positive results. While it did take 4–5 months for our ads to generate significant revenue, at this point, about 40% of our revenue comes from Google. 

Our ROI is around 3.2% — we’ve received $161,000 AUD (approximately $119,000 USD) in revenue from KeyCommerce’s ad efforts for the $60,000 AUD (approximately $45,000 USD) we’ve invested. For the last three months, our ad revenue has been three times as much as our ad spend. 

How did KeyCommerce perform from a project management standpoint?

During the first six months of the project, we had weekly meetings to discuss the project results and what was working. Now, we have monthly virtual meetings to walk through the accounts and determine which ads are and aren’t working. Since there is a time difference between our firms, we schedule meetings accordingly. Datch is always available to discuss the project — he goes above and beyond to deliver for us. We also use Slack to communicate. 

What did you find most impressive about them?

KeyCommerce listens and cares about our brand — Datch is very knowledgeable and makes a lot of manual adjustments to our ads until he’s happy with the results. Their team sees our business’ success as their own. KeyCommerce cares a lot about our partnership — we’ve had financial difficulties before, but KeyCommerce stepped up and offered an 80% discount on their monthly fees for two months so we could continue our partnership. 

Are there any areas they could improve?

Currently, there is nothing to improve. However, we had a very slow first few months of the project, where we didn’t have a positive ROI. During those months, we had some miscommunications, but KeyCommerce has since improved. 

Do you have any advice for potential customers?

I’d advise customers to have clear goals about what they want to achieve with KeyCommerce — it can be anything from brand awareness to revenue. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a furniture retail company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KeyCommerce?

We needed help managing our ads on Google.

SOLUTION

What was the scope of their involvement?

They basically managed our advertising efforts on Google, especially our search engine ranking and audience retargeting.

What is the team composition?

We worked directly with an account manager, but I also spoke with the owner a couple of times.

How did you come to work with KeyCommerce?

We came across their company through a referral.

How much have you invested with them?

We spent $1,5000 a month for two years.

What is the status of this engagement?

We worked together from January 2020–January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a 15% increase in our sales after engaging with KeyCommerce.

How did KeyCommerce perform from a project management standpoint?

They performed well from a project management perspective as the process ran smoothly throughout our partnership.

What did you find most impressive about them?

We were very impressed with how they were able to go above and beyond their services to provide what I needed.

Are there any areas they could improve?

There’s nothing they need to improve on.

Do you have any advice for potential customers?

They took ownership of the project and constantly came up with great ideas, so I would highly recommend trusting and working with them.

BACKGROUND

Please describe your company and position.

I am the Creative Director of Mackenzie Leather Edinburgh

Describe what your company does in a single sentence.

Handmade luxury leathergoods and accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KeyCommerce to accomplish?

• Fixing Google Merchant centre and optimising products.

SOLUTION

How did you find KeyCommerce?

Referral

Why did you select KeyCommerce over others?

Company values aligned

How many teammates from KeyCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were with a marketing / website development agency that in our understanding were more into money than customer service and messed up our Google Merchant Centre main account.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Diego and Sam's team have been in frequent communication, they take their time to explain their moves and do their work neat and promptly. Totally recommended.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything on time and responded to all our needs.

What was your primary form of communication with KeyCommerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Diego and the KeyCommerce team are very professional with excellent customer service.

Are there any areas for improvement or something KeyCommerce could have done differently?

I don't have any in mind right now.

BACKGROUND

Please describe your company and position.

I am the CEO of OP Loot

Describe what your company does in a single sentence.

Online retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KeyCommerce to accomplish?

Google Merchant Center and Google Ads suspension fix

SOLUTION

How did you find KeyCommerce?

Online Search

Why did you select KeyCommerce over others?

High ratings

How many teammates from KeyCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a new online retailer, we needed help remediating our Google Merchant Center and Google Ads suspension. Diego and the team reviewed our website, policies, and product feed and provided clear recommendations for improvement. After all was fixed, they also handled the communication with Google to get our accounts verified and reinstated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were suspensed within Google at the start of the project, and within a month or two, we no longer were! Very happy with the help.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Diego and the team went above and beyond. They gave us clear instructions on where to focus our attention, and had us reinstated within about a month.

What was your primary form of communication with KeyCommerce?

Email or Messaging App

What did you find most impressive or unique about this company?

They were professional and worked quickly to fix our issues.

Are there any areas for improvement or something KeyCommerce could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner/CEO of Sauna and Plunge Direct

Describe what your company does in a single sentence.

We sell a variety of saunas and cold plunges.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KeyCommerce to accomplish?

• GMC Unsuspension

SOLUTION

How did you find KeyCommerce?

Online Search

Why did you select KeyCommerce over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from KeyCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Diego and the KeyCommerce team were super efficient in helping me get through and out of GMC suspension.  They work together with you in order for your business to get back into business!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I recieved an un-suspension notice from GMC that my business and products are now approved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Diego and the KeyCommerce team were very communicable, efficient, responsive and overall excellent to work with. 

I immediately got a good feeling from my initial meeting with owner Sam and then worked with Diego who was professional, patient (with my non-techy skills) and obviously very good at what he does as he helped my business get unsuspended in a very short amount of time overall.

What was your primary form of communication with KeyCommerce?

Virtual Meeting

What did you find most impressive or unique about this company?

I like that they have a division that solely focusses on GMC suspensions.

Are there any areas for improvement or something KeyCommerce could have done differently?

No, I am very happy with KeyCommerce and would and will recommend them in the future.

BACKGROUND

Please describe your company and position.

I am the Owner of an electric bicycle online retailer.

Describe what your company does in a single sentence.

We are an online retailer of electric bikes and scooters. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KeyCommerce to accomplish?

• Guarantee to un-suspension Google Merchant Center
• Guarantee to un-suspension Google Ads

SOLUTION

How did you find KeyCommerce?

Online Search

Why did you select KeyCommerce over others?

• Good value for cost
• Company values aligned

How many teammates from KeyCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The guarantee suspension service agreement inlcuded the following deliverables: 

• Google Merchant Center Suspension Fix within 60 days of the start date.
• Google Ad Account Suspension Fix within 60 days of the start date.
• If your accounts get suspended within 30 days after the suspension is lifted, we will fix it again.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Day updates and having each suspension in the Google Merchant Center account and Google Ads account unsuspended. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and they responded to needs promptely within 24hrs. 

What was your primary form of communication with KeyCommerce?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by KeyCommerce's transparency and attention to detail. 

Are there any areas for improvement or something KeyCommerce could have done differently?

Create a project board that the client can view to see how each issue is tracking instead of having to follow up with a representative each day.