Web and tech solutions that bring you results.

For over 17 years, KDG has been a leading tech provider for educational institutions, nonprofits, and small to medium-size family businesses. With its reputation for being able to see and respond proactively to changing markets, KDG has managed to build and maintain strong bonds with its very diverse array of clients.

The company’s team of consultants provides any tech solution a client may need, from developing project management software for businesses to designing online crowdfunding portals for some of the nation’s top colleges.

 
$5,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2001
Show all +
Allentown, PA
headquarters
  • 1624 Hausman Road
    Allentown, PA 18104
    United States
other locations
  • 1629 K Street NW #300
    Washington, DC, DC 20006
    United States

Portfolio

Key clients: 

Drexel University, Muhlenberg College, DeSales University, Florida Institute of Technology, MedTech for Solutions, Josh Early Candies, Jaflo Inc., CUPRAP, Lutheran World Relief, Ballet Vero Beach, The Arc, Kids Peace

Reviews

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Web Design, SEO & PPC for Orthodontist's Office

“KDG | The Kyle David Group is phenomenal at everything, but customer service is their greatest strength.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
June 2006 - Ongoing
Project summary: 

KDG | The Kyle David Group built two company websites, which they currently promote using digital marketing strategies. Their scope includes PPC advertising and social media management.

The Reviewer
 
11- 50 Employees
 
Allentown, Pennsylvania
Joel SIlman
Founder, Exeter Orthodontics
 
Verified
The Review
Feedback summary: 

From web design to digital marketing, The Kyle David Group delivers effective solutions for qualified lead generation. Their team can manage exhaustive projects without micromanagement, but they’re considerate to feedback. KDG is a valuable resource for innovation, efficiency, and prolonged success.

BACKGROUND

Introduce your business and what you do there.

I’m the president and founder of Exeter Orthodontics.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG | The Kyle David Group?

We wanted to build a new website to increase patient acquisition.

SOLUTION

What was the scope of their involvement?

We didn’t have a clear vision for the website, so we allowed KDG | The David Group to lead every stage from conception to execution. They initiated the project with a brainstorming meeting and moved on to develop the site according to the specifications that they mapped out. After a successful first launch, we employed them to build a second company website. Their team currently monitors our social media accounts and promotes our business via PPC marketing.

What is the team composition?

Their owner is our main point of contact. 

How did you come to work with KDG | The Kyle David Group?

After working with them at past dental practices, I knew that they were qualified to help us.

How much have you invested with them?

To date, we’ve spent close to $1 million.

What is the status of this engagement?

Our partnership began in 2006. We launched our first site in 2011, and our second website debuted in 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We use a mix of direct mail, billboards, and TV commercials to promote our business, but none of those methods bring us success like KDG | The Kyle David Group’s digital marketing.

How did KDG | The Kyle David Group perform from a project management standpoint?

We used to speak multiple times a day during development, but we transitioned to biweekly correspondence post launch. Operating as an extension of our team, they share files and status updates through various G Suite apps.

What did you find most impressive about them?

KDG | The Kyle David Group is phenomenal at everything, but customer service is their greatest strength. They actually listen to our feedback and apply it to their work.

Are there any areas they could improve?

They haven’t given us a reason to look anywhere else for digital marketing.

Do you have any advice for potential customers?

Customer success is their top priority, so it’s a great idea to let them take charge.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They generally adhere to the timeline.
  • 4.0 Cost
    Value / within estimates
    While their services are more expensive than traditional marketing, it’s the most effective option.
  • 5.0 Quality
    Service & deliverables
    KDG | The Kyle David Group delivers consistent results.
  • 5.0 NPS
    Willing to refer
    I’ve already referred several businesses to KDG | The Kyle David Group.

Zoho Creator Development for Computer Software Company

“KDG | The Kyle David Group gives us a competitive advantage.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2017 - Ongoing
Project summary: 

KDG | The Kyle David Group developed a platform on Zoho Creator to run email campaigns to suppliers and manage data. After providing ad hoc support, they segued into a second project to build another tool.

The Reviewer
 
1-10 Employees
 
Prosper, Texas
Mark Robertson
Founder, BluVault
 
Verified
The Review
Feedback summary: 

KDG | The Kyle David Group has the specialized development expertise to leverage cutting-edge technology and produce impactful results. They delivered a tool that automates manual processes to streamline business workflows and maximize engineers’ advanced skills. The team is reliable and efficient.

BACKGROUND

Introduce your business and what you do there.

I am the CEO and founder of BluVault. We're a management consulting company that focuses on implementing cloud-based procurement software. We do integrations with different cloud software as well. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG | The Kyle David Group?

Our company innovates with technology to solve business problems for our clients. We have a service offering that we wanted to build a tool to manage. It's called supplier enablement. We do research, obtain, and update vendor master information to provide our clients.

Along the way, we decided to use technology to manage information and run email campaigns to the suppliers. We started building a platform to do so and hired KDG | The Kyle David Group to help fill in technical capabilities we lacked internally. They had the right programming capabilities and experience using the Zoho Creator platform.

SOLUTION

What was the scope of their involvement?

Initially, KDG | The Kyle David Group provided ad hoc support. I found they had the capabilities and knowledge we needed. Our project was less structured than most they probably do. The only common theme was when I called to ask for help. We handed off several types of tasks as we experienced challenges using the tool in production. KDG | The Kyle David Group addressed these problems and made enhancements to evolve the platform over time into a robust tool we can use for big companies. 

They've also helped us with a couple of large projects for clients in Germany, another European business, and corporations in the US. They expanded the platform so it can support multiple languages and automated several tasks to make the tool as efficient as possible. Now, we didn't need an administrator to manage everything manually. 

What is the team composition? 

We worked with 2–3 programmers, one of which ended up changing roles over time. KDG | The Kyle David Group also assigned us a project manager. 

How did you come to work with KDG | The Kyle David Group?

I searched on Google for a team with the particular software coding skills to use Zoho Creator. KDG | The Kyle David Group are certified developers on that platform. I tried some contractors I found through various online postings where developers can negotiate rates, but none of them were reliable. 

I needed to work with a dependable team who could help us troubleshoot and solve problems. We accepted the premium that costs compared to offshores vendors and picked KDG | The Kyle David Group. 

How much have you invested with them?

We spent about $10,000. 

What is the status of this engagement?

We started working together in November 2017. Our ongoing work comes in waves. We've used KDG | The Kyle David Group for a few different development projects and are moving onto a second tool on the same development platform. The team provides significant support. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

KDG | The Kyle David Group gives us a competitive advantage. To my knowledge, we're the only company in this area that has a proprietary technology to support our supplier enablement service. Our clients understand and appreciate that it makes a lot of sense. The technology serves as an accelerator and enables us to create value. It definitely helps us manage projects and close more business. 

How did KDG | The Kyle David Group perform from a project management standpoint?

It's not the easiest platform to learn how to use, and KDG | The Kyle David Group did a great job managing the project. Being a certified developer provides certain advantages. Our company didn't want to go that far down the path since we're not trying to build a business around using these tools. We're just trying to solve business problems. It's supposed to be a low code platform, but it turns out we really needed professional programmers to get it to do what we wanted. Without their support, we would have gotten stuck a long time ago. 

What did you find most impressive about them?

I was most impressed by how quickly KDG | The Kyle David Group gets the job done. They solve problems efficiently at an affordable rate. Those are two important criteria for success. 

Are there any areas they could improve?

One of their challenges as a growing company is having a work queue. Their availability is limited to we sometimes have to wait in line. They weren't available for the fourth quarter, which is significant. Not being able to deal with more capacity could drive business elsewhere. 

Do you have any advice for potential customers?

KDG | The Kyle David Group does a good job of managing the project and client expectations. They line up the right resources to deliver. I'm certainly happy to recommend them to someone who is looking for help based on the work they've done for me, but I don't know anything else about the other capabilities other than what I've seen for the specific language in programming. 

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign, SEO, & Digital Marketing for Insurance Company

“Everything KDG does translates into success.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2017 - Ongoing
Project summary: 

Initially commissioned to build a payroll app compatible with Zoho CRM, KDG | The Kyle David Group’s scope expanded to include frontend development, site migration, and ongoing digital marketing services.

The Reviewer
 
1-10 Employees
 
Lake Forest, California
Mike Jones
CEO, Autopom!
 
Verified
The Review
Feedback summary: 

The Kyle David Group is a jack of all trades and a master of all. The CRM apps that they developed have cultivated efficient business practices, while their SEO efforts have greatly increased website traffic and lead generation. Their team is fully equipped to handle any issue that comes their way.

BACKGROUND

Introduce your business and what you do there.

Autopom! provides extended auto warranties for insured drivers nationwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG | The Kyle David Group?

We’ve used Zoho CRM since 2010, but we weren’t capable of programming the system to accommodate our unique business needs.

SOLUTION

What was the scope of their involvement?

Their first task was to build an app that calculates sales commissions using our Zoho CRM data. Pleased with their results, we asked them to assume the management role for our blog. Each month, they work with our freelance writer to publish SEO-friendly content; their team also drafts an accompanying press release to publicize the articles. The Kyle Davis Group also collaborates with our affiliates to develop landing pages and guest blogs. To enhance our lead generation, they integrated an automated live chat feature that logs essential client information into our website and CRM. They’re currently focused on migrating our entire platform from HubSpot to WordPress, in addition to redesigning our website’s frontend.

What is the team composition?

Their marketing manager served as our main point of contact, but we also worked closely with their senior software developer and one of their UX designers.

How did you come to work with KDG | The Kyle David Group?

We discovered their company in my search for Zoho CRM specialists. Through their website, we found that had an impressive background in Zoho CRM systems, but also SEO, digital marketing, graphic design, and web development. 

How much have you invested with them?

To date, we’ve spent at least $30,000.

What is the status of this engagement?

Our partnership began in June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything that KDG does translates into success. Before they started providing SEO services, we had less than 1,000 leads in total; we’re now getting 1,600 qualified leads on a monthly basis and a substantial increase in site traffic. Our payroll process has also improved significantly with the app that they built for our Zoho CRM.

How did The Kyle David Group perform from a project management standpoint?

They’re currently working on multiple projects for us, but their exceptional planning skills have yet to decline. We use Google Docs and the project board on Zoho CRM to coordinate the schedules and keep of our progress via regular phone conferences and emails. So far, they’ve met every milestone.

What did you find most impressive about them?

We couldn’t ask for a better partner than The Kyle David Group. They were initially brought on board to enhance our Zoho CRM system, but they eventually became a one-stop-shop for all of our online needs. With unmatched expertise in SEO and CRM, their well-versed team has a viable solution for any problem that arises. 

Are there any areas they could improve?

They’re incredible, so it’s impossible to think of anything that could be refined.

Do you have any advice for potential customers?

Small businesses looking to expand in size and reach should reach out to The Kyle David Group. We’ve grown exponentially since we started working with them.

5.0
Overall Score Our experience working with The Kyle David Group has been overwhelmingly positive.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re great at planning and executing both long- and short-term projects.
  • 5.0 Cost
    Value / within estimates
    Their reasonable prices strongly influenced our hiring decision.
  • 5.0 Quality
    Service & deliverables
    They consistently deliver fantastic results.
  • 5.0 NPS
    Willing to refer

Rebranding for Healthcare & Higher Education Company

“They proposed multiple, creative solutions that gave us room to choose the best-fit approach.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2017 - Jan. 2018
Project summary: 

The Kyle David Group helped a consulting firm rebrand in order to expand its offerings and reach new markets. They advised on strategy, created new branding materials, and redesigned the company website.

The Reviewer
 
11-50 Employees
 
Baltimore, Maryland
John Tolmie
Former SVP, Yaffe & Company
 
Verified
The Review
Feedback summary: 

The team at Kyle David Group listens well and is committed to finding individualized solutions for each project. They research well, understand their customers, and deliver their work on time and on budget.

BACKGROUND

Introduce your business and what you do there.

I’m currently the CEO of a healthcare consultancy focused on health technology. Prior to that, I was a senior VP at Yaffe & Company, which is when I most recently worked with the Kyle David Group.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the Kyle David Group?

Yaffe & Company wanted to fully rebrand and expand its service offerings. We were looking for a firm to help us determine how to market these offerings.

SOLUTION

What was the scope of their involvement?

They made a strategic evaluation of our existing website and talked with us about which markets we’d redirect into. Next, they researched the market to understand where we sat versus our competitors. Once they had that data, they sat down with us to develop a new branding strategy and a new website.

What is the team composition?

One of their UI/UX designers served as the lead on our project.

How did you come to work with the Kyle David Group?

I’ve hired them for a number of different business ventures over the past decade and always found their work to be of high quality. They’re professional and have always finished projects on time and on budget. With this project, I felt like their proposal offered not just a technological solution, but a creative one, in terms of where we wanted to move strategically and how to implement our new services.

How much have you invested with them?

We spent around $35,000.

What is the status of this engagement?

The project lasted from May 2017–January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

User traffic and engagement increased after we launched the new site. We also saw a rise in the number of people submitting inquiries about our services or signing up for webinars.

How did The Kyle David Group perform from a project management standpoint?

They used Zoho as our primary communication tool. It allowed the rest of their team to stay up to date after our conference calls with the project lead. Those notes were always posted very promptly so that we could follow up if their team had any questions.

What did you find most impressive about them?

I’ve always admired the overall quality of their work and the commitment of their team. They’re active listeners who took the time to understand the company’s challenge in order to realize our goals. They proposed multiple, creative solutions that gave us room to choose the best-fit approach for each step of the project.

Are there any areas they could improve?

I don’t think so. I think my successes with them over time are why I’ve gone back to them repeatedly. They’re consistently responsive across all levels of the company.

5.0
Overall Score I’ve used them for multiple projects across many companies and everyone’s always satisfied with their work.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Our project was on time and within budget.
  • 5.0 Cost
    Value / within estimates
    The cost was very reasonable and the product quality was good.
  • 5.0 Quality
    Service & deliverables
    We got many positive comments about the user-friendliness of the site they built.
  • 5.0 NPS
    Willing to refer
    I’ve recommended them before.

Internal Zoho Web & App Dev for Manufacturing Company

"I can hand something to them and they’ll think about it in a different way than I did and make it easier, cleaner." 

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2016 - Ongoing
Project summary: 

KDG transitioned numerous applications off Lotus Notes and onto Zoho Creator. As an ongoing development partner, they’ve developed multiple iOS and Android apps and provide regular maintenance.

The Reviewer
 
1001-10,000 Employees
 
Allentown, Pennsylvania
Business Analyst, Manufacturing Company
 
Verified
The Review
Feedback summary: 

KDG provides a much-needed knowledge and is consistently available to solve all platform-related issues. They are highly responsive and are able to juggle multiple projects at once. Although they could improve the specificity of their timelines their creativity is unparalleled in the field.

BACKGROUND

Introduce your business and what you do there.

I’m a contractor serving as a business analyst for a manufacturing company in the Lehigh Valley.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG?

We needed to shut down any of our applications that were running on Lotus Notes and move them onto a new platform, since Lotus Notes was no longer supported. Our applications require a chain of custody, so we needed seamless routing process that allowed people to have the application online, eliminating paper and email trails.

SOLUTION

What was the scope of their involvement?

They developed a web-app for internal use using Zoho Creator. We chose Zoho after evaluating a number of “low-code” platforms and found Zoho the best value for the scale of app solutions we needed at the time.

KDG also built iOS and Android mobile apps for us. Currently, they provide ongoing maintenance for the applications that are up and running, and they’ll continue to help with new app developments.

What is the team composition?

We have a project manager who pretty much handles everything, and we act as liaisons between our respective sides. I’ve also worked with two developers specifically. One of them is the primary one who helps maintain the system and develop apps, and I’ve just started working with the second.

What is the status of this engagement?

We’ve been working together for about two years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re extremely valuable. We have people internally that are learning the Zoho system, but it takes a very different developmental mindset: it’s not as simple as drag and drop, you really have to look at the backend logic. We would have been able to implement the solution without a partner, but not nearly as quickly. We continue to work with KDG because they turn things around very quickly and they can troubleshoot quickly.

How did KDG perform from a project management standpoint?

We have an online forum where I can put in issues, comments, questions, and concerns and then they’ll respond back through that. I can put up a screenshot of requirements and they’ll respond in there. I communicate with one of the developers through that portal and with the other one by email. It just depends what their preferences are.

KDG is very quick in communicating and getting back to us, and if there’s ever an issue we can’t handle quickly they’ll investigate it. If they can’t handle something they’ll send it to Zoho Creator and kept us updated on that dialogue.

What did you find most impressive about them?

The amount of knowledge that they have within the application is vast. I can ask them any question and they’ll give us the best way to do it, plus alternative options. We've never once had a problem with them not being able to do something or not being able to do it a certain way.

I've worked with a lot of vendors before, and KDG’s ability to think outside of the box amazes me. I can hand something to them and they’ll think about it in a different way than I did and make it easier, cleaner. They can also switch between working on several applications quickly, which is really impressive.

Are there any areas they could improve?

The quoting of timelines. Sometimes, if I ask them for a timeline they’ll say I’ll have it next week, but that doesn’t always help me. My customers want to know exactly when they’ll have something and I need to be able to tell them. They could definitely make their timelines more definite and specific.

Any advice for potential customers?

If you’re going through the process of interviewing a vendor, make sure you know what your software can and can’t handle. Specifically, in the case of Zoho there’s a lot of things it can’t do that Zoho’s support center can’t help with. If a client didn’t understand what they were getting into with a specific software that could put KDG in a bad light, even though they’re not to blame.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Trying to get that initial timeline is the hard part, but, once they've done that, they've always delivered when they said they would.
  • 4.0 Cost
    Value / within estimates
    Original estimates for our first application were off but that is because we did not provide a clear scope up front.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Crowd Sourcing Web Portal Dev for High School

“They listened to our ideas and transformed them into exactly what we needed.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2016 - Ongoing
Project summary: 

KDG built a 24-hour donation platform, integrating videos and other customized features. They also provided resources for running an all-day event and created an admin portal with backend access.

The Reviewer
 
51-200 Employees
 
Oak Park, Illinois
Director of Annual Giving Programs, Fenwick High School
 
Verified
The Review
Feedback summary: 

KDG collaborated extensively, keeping track of progress with detailed project management tools. The site garnered 850 donations in its first year, nearly tripling the goal. Although expensive compared to most other firms, KDG is worth the price.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Annual Giving Programs at Fenwick High School. We’re a Dominican-Catholic high school, serving about 1,200 students in the western suburbs of Chicago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG | The Kyle David Group?

We were looking for a developer to create our online 24-hour Day of Giving event. We knew very little about this process or what we wanted the platform to look like. We had some basic ideas, but that was about it.

SOLUTION

What was the scope of their involvement?

KDG heard our plans and goals and came up with an outline for our site. Our school has a website and IT team, but we’d never done a 24-hour donation event, so KDG showed us what typical Day of Giving pages looked like. They guided us, served as a resource, and were clear on why something wouldn’t work. They managed to build certain features we requested, even if they were a bit out of the ordinary. We collaborated heavily together, communicating at every step.

We built out designs first then their developers started to build the site. They sent samples of the variety of choices, which our committee reviewed and picked from. They were things like color scheme, location of items on the site, etc. KDG made sure our donation platform and merchant services account were working properly.

We also created 24 videos, and KDG structured the platform to play those videos at certain points throughout the donation—new videos would become unlocked once we reached a certain number of donors. In addition, they built an admin component, so we could manage donors and gifts on the backend. It kept everything organized and allowed us to adjust the timing of the videos.

What is the team composition?

I mainly work with two people, but they’ll add a developer or designer, depending on the stage of the project. Because we were just tweaking the platform this year, we only had 1–2 people, with others coming and going as needed.

How did you come to work with KDG | The Kyle David Group?

I was on a webinar for schools that wanted to institute a 24-hour Day of Giving, and the presenter recommended KDG. We wanted a company that could build our platform and also teach us how to run a 24-hour event. They needed to have knowledge in our education sector and be willing to give us something more than a basic donation platform.

We considered two other vendors, but KDG’s past work and reputation were highly impressive. We could see they created unique products compared to their competitors. KDG was significantly more expensive than the others, but we decided it was worth it. We wanted something customized and specific to our school, and KDG was the only company that could offer that.

How much have you invested in them?

We’ve spent around $35,000.

What is the status of this engagement?

We began working together in July 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Based on industry standards, KDG told us we could expect 300 donations for the first year. At the end of the day, though, we had over 850. Even though we nearly tripled our goal, KDG made sure the backend kept running. The page, videos, and competition allowed our community to consistently engage with the donation because nothing was static—the dynamic features gave them a reason to come back. The analytics showed that people returned to the site at least twice and sometimes even more than that.

How did KDG | The Kyle David Group perform from a project management standpoint?

They have excellent project management. We communicate weekly, if not more, and can contact them if we have any issues. Our conference calls usually involve developers and designers.

I appreciate their organization—they have a system and timetables to keep things on track and easy to follow. They clearly let us know what they’re working on and what they need from us.

What did you find most impressive about them?

They listened to our ideas and transformed them into exactly what we needed.

Are there any areas they could improve?

No, we’re very pleased with them.

Do you have any advice for potential customers?

Let them help guide your project because they know what they’re doing. They know how to create something that your community will benefit from.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything was always on time.
  • 5.0 Cost
    Value / within estimates
    The price seems high, especially in comparison, but the value fully reveals itself once you see the final product.
  • 5.0 Quality
    Service & deliverables
    They did what they said they’d do, and they did it well.
  • 5.0 NPS
    Willing to refer
    I’ve recommended them already.

IT Service Partner & Web Design for Nonprofit

“They'll help you figure out what you need, rather than just handing you a canned solution.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2008 - Ongoing
Project summary: 

After an initial site redesign, KDG provides hosting and maintenance. They continued to assist with IT support and consulting, including a current audit to assess software and increase service integration.

The Reviewer
 
11- 50 Employees
 
Bethelem, Pennslyvania
Frank Barella
Director of Quality Improvement, The Arc of Lehigh & Northampton Counties
 
Verified
The Review
Feedback summary: 

Initial collaboration has led to a 10-year partnership. In addition to increasing website accessibility for donors and job-seekers, KDG has played a key role in vetting internal IT staff hires and offering mentorship. Their team is creative, dependable, and easy to work with.

BACKGROUND

Introduce your business and what you do there.

I'm the director of quality improvement and compliance for a small-to-medium sized nonprofit. Our mission is to advocate, educate, and provide services and support to people with intellectual and developmental disabilities and their families.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the Kyle David Group (KDG)?

We’ve worked with them for a number of years, and they initially helped us with website development and hosting, which they still provide. We also use them for consulting and IT support.

Currently, they’re helping us address changing needs in our field with regard to regulations, requirements, and reporting. Many of the current systems we use to track this data aren't integrated, so KDG is leading a systems integration audit for us to help us pinpoint some new software that will be more efficient.

SOLUTION

What was the scope of their involvement?

They designed our site for us before I came onboard, but we’ve kept up our relationship with them ever since, and they still host us and maintain our site. We have several fundraising periods annually that they'll update for, adding donation buttons and announcements to our page. For special events, like our chapter's 50th anniversary, they'll make our annual report documents available to constituents or set up a page with a planned giving campaign.

They also consult for us on IT and security projects. They’ve conducted audits for us. In another major project, they assisted us when we changed the security protocols at our facility, helping to coordinate everything IT-related. In addition, they helped recruit and vet candidates for us when we decided to hire an internal IT staffer, and then provided mentoring to get that person acclimated to our system.

Most recently, they’ve been helping us automate and digitize some of our business practices. For our upcoming audit, they've put together an outline of who they need to meet with, as well as a list of our goals for the assessment.

What is the team composition?

Day to day, we work with two onsite tech analysts and the operating director, but we'll also occasionally work with Kyle himself. We've also met with a software developer for our current assessment project.

How did you come to work with KDG?

Our executive director is still very involved with her alma mater, and Kyle is a fellow alum who began his business while he was still a student there. We chose KDG due to the personal connection, and we hired them in order to replace a previous partner. Their responsiveness was one of the major reasons we chose to switch. They're dependable, as well as very enthusiastic and professional.

How much have you invested with them?

I’m not really sure, but it’s been at least $50,000.

What is the status of this engagement?

I've been working with them for four years, but KDG started partnering with us before I came onboard. It’s been almost 10 years in total.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were instrumental in vetting applicants for our internal IT position. Thanks to their support, we’ve been able to take that step with the confidence that our hire was right for the job. They also played a key role in elevating our organization’s security. When we decided to implement controlled access to our physical facilities, they made personnel recommendations that would suit our needs and helped us figure out the electronic components of the security system so that everything ran smoothly.

In terms of the website, we continue to gain new donors as a result of our partnership with them and we've also seen improvement in terms of recruiting new staff because our information is more accessible now. KDG's currently setting up a planned giving campaign for us, and I'm sure their work will probably be instrumental in making that successful as well.

How did KDG perform from a project management standpoint?

At the moment, we're in touch on a daily basis. They're always very receptive to phone calls or emails, but we use their ticketing system to handle routine issues.  I'll occasionally have reason to dip into that and get involved, but I mostly work with the onsite techs.

What did you find most impressive about them?

The first time I went to KDG’s offices, the atmosphere was noticeably different from at any other business I had ever been to. It was a very relaxed, approachable space. They give off a down-to-earth, creative, youthful, cutting-edge feeling, and they're just a great group to work with. I really appreciate the way that they get to know us, not only as individuals, but as an organization.

Do you have any advice for potential customers?

Be upfront about what you want and what you need. Explain the kind of issues you're having and how that affects your business or the services you deliver. Once they get to know you and your business they'll help you figure out what you need, rather than just handing you a canned solution.

5.0
Overall Score IT can be scary if you don't understand it, but they teach you in addition to removing the mystery from some of the issues you take to them.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They never get more than a day behind with anything.
  • 4.5 Cost
    Value / within estimates
    The cost is what it is, but the value is great because they're so prompt and responsive to us.
  • 5.0 Quality
    Service & deliverables
    They're very responsive. They keep us updated if they can't be onsite on any given day, and they follow through.
  • 5.0 NPS
    Willing to refer
    I would recommend them to anybody who had IT needs.

VPN, Software & Hardware Integration for Construction Company

“They listened to what we were looking for and they got us what we asked for.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2016 - Ongoing
Project summary: 

KDG integrated hardware and software across multiple companies and locations, providing ongoing support.

The Reviewer
 
11- 50 Employees
 
Bethelem, Pennslyvania
Maria Medei
President, Casilio Concrete
 
Verified
The Review
Feedback summary: 

The integrated system facilitates smoother workflows business-wide. KDG proactively met unexpected challenges, for example, establishing a stronger internet connection to support the new system.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Casilio Concrete. We’re in the ready-mix concrete business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG?

We needed our IT systems to run effectively across multiple locations and a couple of different businesses. Our managers needed to be able to access company information from any location they were at. We needed one system that everyone could access from all locations.

SOLUTION

What was the scope of their involvement?

KDG was able to network all our locations and companies together by integrating our hardware and software. They helped install Microsoft Office. They established a VPN for us. We have a helpdesk system in place as well.

A primary challenge they had to address was a poor internet connection at our main location. Our server is in that main office but it’s located on the side of a railroad track where the fiber optics don’t reach. KDG helped us set up an alternative high-speed cable that upgraded our system.

They listened to what we wanted and came back to us with a few different options to make it happen. We picked the solution that would work best for us and they put it in place. We worked with it and they addressed some bugs.

They provided on-site support to move us to the new system. We're not a business that just works from 9:00am to 5:00pm. They were very accommodating to come in when we weren't too busy in order to switch us over to the new system and then to be available to troubleshoot.

What is the team composition?

We worked with a project manager and two installers.

How did you come to work with KDG?

I found them through a business networking group, where I met our future project manager. We had them come in and give us a quote.

We had been working with other companies and were very frustrated about not getting what we were trying to get done. KDG was a larger, established company, which was important to us. We also heard good references from people that had worked with them.

How much have you invested with them?

We’ve spent about $10,000.

What is the status of this engagement?

We started working together in May 2016 and its ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our work is easier because we are able to access whatever we need whenever we need to. It's a much smoother process that we need to go through on a daily basis to get to the information we need. The whole system works better.

How did KDG perform from a project management standpoint?

We usually communicate through emails and calls. They were very responsive, next day at the longest if not the same day. If it was something important they would get right back to us.

They’ve been very proactive. If they see something on our system down or not back up the way it should be, they call us on it. They come in if we need them.

What did you find most impressive about them?

Their knowledge of what they were doing and, if they needed to figure something out, their persistency to get the problem solved.

They listen to you and try to work in your system to make it do what you want it to do. They listened to what we were looking for and they got us what we asked for.

Do you have any advice for potential customers?

They're a very reputable company. I would highly recommend them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met every deadline they said they were going to meet.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They always came through on what they said they were going to deliver and when they said they were going to deliver it.
  • 5.0 NPS
    Willing to refer
    I'm very pleased with their service.

Web Designs & Web Developments for Liberal Arts College

"KDG consistently delivers a high quality product at a reasonable cost and with exceptional customer service."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2013 - Ongoing
Project summary: 

KDG designed, developed, and implemented first a WordPress-based desktop site and then a mobile site for a small liberal arts college. Their hosting and maintenance work is ongoing.

The Reviewer
 
51 - 200 Employees
 
Pennsylvania
Director of Communications, Liberal Arts College
 
Verified
The Review
Feedback summary: 

The project manager’s straightforward and honest approach allowed both the internal and external teams to communicate and cooperate at a high level. KDG’s ability to deliver high quality end products within budget and on time made them an indispensable facet of the organization’s web services team.

BACKGROUND

Introduce your business and what you do there.

I am the director of communications at a small, rural liberal arts college.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG?

The initial project was to redo our website, and then we engaged their services again to create a mobile site. Despite previous experience with site maintenance, we had never before needed to outsource web design or development services. We wanted the website to be logical and user-friendly, and to appeal to parents as well as prospective students. All of that needed to be completed within a certain timeline and on a specific budget.

SOLUTION

What was the scope of their involvement?

KDG provided us with the design, development, hosting, and continued maintenance of both websites. We requested that the final desktop site be WordPress-based, and they suggested several design features and worked closely with us to bring them to life. Throughout the process, they were flexible and accommodating. Some of the features that they implemented at our request included an intuitive search design, drop down menus, and accordion-based pages, among others.

What is the team dynamic?

For the main website, the project manager worked with a team of 3 or 4 professionals, and a team of 6 or 7 on the mobile site. I worked almost exclusively with Kyle David himself, while my team interacted with the technicians assigned to specific development tasks.

How did you come to work with KDG?

They were one of several vendors that presented to us during our search, which boiled down to a final 3 options. KDG was impressive, both in terms of their candidacy and their portfolio.

How much have you invested with them?

Around $150,000 so far.

What is the status of this engagement?

We engaged their services in January 2013 and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The National Research Center for College & University Admissions (NRCCUA), a higher-ed service provider, rated us on a nation-wide scale between a B+/A. The only reason it is not the highest mark was because of decisions on our end made for budgetary reasons, like not to include a live chat option or a virtual tour, rather than anything that was the choice of KDG itself. User research also concluded that we did not need those features on our site, so we are satisfied with both the end product and NRCCUA’s score.

How did KDG perform from a project management standpoint?

Kyle was an excellent web design partner. His logical approach to problem solving and ability to clearly explain the project’s scope and prospective site features won them the contract to begin with, and it continued consistently throughout the process. In order to build a website, it is vital for an organization to designate employees who will take charge of certain features of the final product. During the development phrase, Kyle was able to explain the features they were building or implementing – such as giving a detailed overview of the color palette – in a way that worked well with my internal constituency at the college. To communicate, we used phone, email, and a project management tool, and we spoke at least once a week.

What did you find most impressive about them?

Their integrity was outstanding, in that they always completed what they had agreed upon and for the quoted price. KDG consistently delivers a high quality product at a reasonable cost and with exceptional customer service.

Are there any areas they could improve?

Not that comes to mind. They have been a pleasure to work with, they keep to their word, and they know their business.

5.0
Overall Score Should we need any further web services, KDG will be our first call.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met their deadlines unless we did something to slow them down.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would refer them without hesitation.

Design for Dance Company

"I never have qualms about paying my bills since KDG has gone so above and beyond."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2012 - Ongoing
Project summary: 

KDG rebranded a nonprofit dance company. They developed a website, graphic design work, maintenance of the site, and web integration. 

The Reviewer
 
11-50 Employees
 
Vero Beach, Florida
Adam Schnell
CEO, Ballet Vero Beach
 
Verified
The Review
Feedback summary: 

KDG's mastery of wording and graphic design created posters have attracted patrons to the dance performances. KDG understood their client's needs and were able to provide the best service as inexpensively as possible. 

BACKGROUND

Introduce your business and what you do there.

My name is Adam Schnell, and I’m the artistic director and CEO of Ballet Vero Beach. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KDG?

In the beginning, we needed to design our logo and some basic branding for the business. The challenge was twofold: in branding, we were looking to stand-out from everyone in our area, but we also needed a technology management company to take the time and figure out what our needs were. As an arts organization, we wanted to prevent being put into any sort of box with premade approaches for corporate clients or small businesses. We are a nonprofit, so we have very specific needs in regards to donations, record-keeping, and even ticket sales. I knew that as soon as I started working with KDG, they would bring the creativity for finding the best solution for an organization like ours.

We are based in a rather small town in a sparsely populated county in Florida. Everyone tends to go to the same graphic designer, so everyone’s branding looks the same. Using Kyle’s [CEO of KDG] resources could help us stand out. 

SOLUTION

What was the scope of their involvement?

KDG was responsible for building our website, and KDG has created pretty much all of our major graphic design work, as well as maintaining and updating the site. Specifically, KDG has worked on various types of website integration for us. We’ve just finished our mobile optimization (which I know sounds terrible, but we couldn’t afford it until now).

Amazon is running a foundation called Amazon Smile, which has modules that can be integrated into other websites; a percentage of the sales go back to that website. KDG has implemented this, and they’ve also recently integrated all of our corporate and individual sponsorship forms, allowing us to take donations through the website. They’ve also integrated Vantage Card Services for a merchant account.

KDG has done everything possible to ensure that even a small company like ours is doing things in the most up-to-date way possible, including introducing us to services like JotForm and secure email services for passing passwords back and forth. Not many other organizations will focus on these things.

How did you come to work with KDG?

We’ve been working with KDG since our inception. I initially was referred to the company by my sister, who knew Kyle from college and remembered that he had a great graphic designer on staff. I had already reached out to other graphic designers and web design firms in the area and was about to decide between 2 contracts. My sister stopped me and suggested that I at least go to Kyle’s people for the logo to see how I liked working with them. I never looked back after that.

How much have you invested with KDG?

I normally budget $5,000 per year for graphic and web updates. Certain things will go beyond that, like the design of 2 secondary logos in 2016 for a production we’re currently working on. That amounted to an additional $2,000, as did the mobile optimization work. So far, the total cost has been between $15,000 and $30,000.

What is the status of this engagement?

We officially launched the company in January 2013, but the logo was done before that. I assume that we started working with KDG in the fall of 2012, around September. The work is ongoing. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

KDG is managing our Google Analytics, but I wouldn’t attribute all of our traffic to them since we do run digital advertising through other sources. As far as the graphic design work goes, I’ve heard patrons say that they saw our poster and came to a show specifically because of it. This is all because of KDG; they can make everything happen based on the wording and pictures I supply. I’m incredibly satisfied with their work and support, both in terms of graphic design and technology.

How did KDG perform from a project management standpoint?

All the work is done via email since we are nowhere near to each other in terms of physical location. We have other companies working for us, and there is a lot of turnover in the field of technology, even as far as our local printer goes. Everyone at KDG, including the new additions to the team, has made me glad we’re using them. New people are brought up-to-speed almost immediately and know our account almost better than I do. All the communication is handled within 20 minutes or less, as long as it’s on a workday. Projects have never gone over budget or been delivered late. KDG typically finished the work way before our actual launch dates.

What did you find most impressive about KDG?

As I mentioned, KDG never tried to fit us in the same template as for-profit or even other nonprofit groups they’ve worked with. They are intent on figuring out what our company needs and getting that to us with the best services as inexpensively as possible, making sure that we are happy with how things look. Not everyone is like that.

Are there any areas KDG could improve?

No. I wish that the work was cheaper since we are a nonprofit, but the value provided by KDG is worth it. I never have qualms about paying my bills since KDG has gone so above and beyond.

What tips or recommendations could you share that might increase the likelihood of success with KDG?

Kyle is able to attract amazingly creative, energetic, and talented people for all aspects, from project managers to coders and graphic designers. Everyone shares the same vision, which is something I look for in my own work as a manager. If someone is interested in using KDG, they should get to know the company, and, if the same level of energy is matched, they’ll have a great fit. 

5.0
Overall Score KDG has impressed me and surpassed my expectations every time.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The work is usually completed early. I would actually advise clients to make sure that their own operations are ready in time.
  • 5.0 Cost
    Value / within estimates
    KDG’s value is worth every penny that I pay.
  • 5.0 Quality
    Service & deliverables
    KDG strives for excellence. If the client isn’t happy, they will do everything in their power to make it right or improve what was done.
  • 5.0 NPS
    Willing to refer
    If anyone was looking for graphic design or web design technology firms, I would recommend KDG. I can bring them any problem and have it solved.