Jives Media

BACKGROUND

Please describe your company and your position there.

I am a legal recruiter at a recruiting firm that poaches attorneys from one firm to another firm or in-house.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jives Media, and what were your goals?

With caller ID and emails, it has become a challenge getting attorneys on the phone or responding to emails. I felt like I was working harder when I really need to work smarter. So I contacted Jay to help me design a strategy to best engage attorneys.

SOLUTION

How did you select this vendor?

In speaking with a friend about my business struggles, she told me about JivesMedia.

Describe the scope of their work in detail, including any steps and the final deliverables.

He gave me suggestions and we will see how it progresses. If the response is still exceptionally low, we will work on a different tactic.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with Jay I., the president.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Right now, it is too soon to tell.

Describe their project management style, including communication tools and timeliness.

Jay was wonderful to work with.

What did you find most impressive or unique about this company?

This was new for me. Jay was accessible and had good ideas.

Are there any areas for improvement or something they could have done differently?

no.

BACKGROUND

Please describe your company and position.

I am the CEO of a Beauty Course Provider

Describe what your company does in a single sentence.

We help aspiring beauty professionals achieve their dreams by qualifying them in a range of different beauty services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jives Media to accomplish?

• Increase volume of Calendly Calls Booked
• Increase volume of Leads Submitted

SOLUTION

How did you find Jives Media?

Clutch Site

Why did you select Jives Media over others?

• High ratings
• USAPresence

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Jives Media to manage our Google Ads campaigns with the goal of increasing conversions and driving revenue for our business. Their scope of work included conducting market analysis, competitive research, and campaign management, including bid strategy adjustments, keyword optimisation, and landing page recommendations. They were also responsible for setting up tracking and providing ongoing performance insights to refine our advertising strategy. The key deliverables were a fully managed Google Ads account, performance reports, and strategic recommendations to improve campaign results specifically the volume of bookings and leads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Unfortunately, there were no measurable outcomes that demonstrated progress or success during our time with Jives Media. Despite paying $4,700 per month, no significant changes were made to our Google Ads account, and the recommendations provided often conflicted with our business goals. Key deliverables, such as proper bid strategy adjustments and landing page optimisations, were not understood and recommendations provided were not alligned with our goals.

For example, we made it explicitly clear that our primary goal was to increase the number of bookings in our diary via Calendly. However, when we received Jives Media’s landing page recommendations, not only were they focused on desktop optimisation (despite 95% of our traffic being from mobile), but they also proposed changes aimed at generating more 'leads' rather than 'bookings.' This was despite our clear communication that leads were not our main objective.

Additionally, the lack of proactive communication and delayed responses further hindered any potential for progress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jives Media’s project management was poor and lacked the responsiveness we expected as a new client. From the start, communication was slow, with several emails going unanswered for days, even when urgent concerns were raised. This left us feeling undervalued and unsupported, particularly given the high cost of their services.

When it came to deliverables, their performance was equally disappointing. Despite paying for a fully managed Google Ads service, no significant changes were ever made to our account. Key deliverables, such as market analysis and strategic recommendations, were either delayed or incomplete. For instance, we were asked to provide competitor data and revenue insights, even though this information was readily available in our Google Ads account, which they had full access to. This showed a lack of initiative and poor project oversight.

Additionally, during calls, the individuals who were supposed to be managing our account contributed very little. The lack of input from these team members made it difficult to trust that our account was being properly managed. The strategy we eventually received came from someone who barely spoke during these meetings, which further undermined our confidence.

Overall, their project management fell short in every aspect—timely communication, responsiveness to our needs, and delivering agreed-upon services. This left us with no tangible progress or value from the partnership.

What was your primary form of communication with Jives Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The only thing that made this company impressive or unique were there excellent reviews, however our experience was far from excellent unfortunately.

Are there any areas for improvement or something Jives Media could have done differently?

There are several critical areas where Jives Media could have significantly improved:

Understanding Client Goals:
From the outset, Jives Media failed to grasp our primary objective: increasing bookings through Calendly. Despite repeatedly communicating this, their landing page recommendations were focused on generating leads rather than bookings. This demonstrated a clear disconnect between their strategy and our business goals.

Tailored Strategies:
We expected a customised approach based on our specific needs, but instead, the recommendations felt generic and out of touch. For instance, suggesting we discontinue bidding on the keyword "eyelash extension course" — the core of our business — was not only baffling but detrimental to our success.

Bid Strategy Recommendations:
They proposed a major bid strategy change (from Target Impression Share to Maximise Conversions) without conducting an A/B test. This is a fundamental misstep, especially for such a significant adjustment, and it revealed a lack of understanding of best practices.

Responsiveness and Communication:
Communication was consistently delayed. As a new client, waiting days for responses left us feeling undervalued and unsupported. In a service-based industry, timely and clear communication is essential, and this was severely lacking.

Handling Client Concerns:
When concerns were raised, particularly about their team’s experience, these were ignored or downplayed. Requests for one-on-one discussions with the CEO were disregarded, further eroding trust and making it difficult to address critical issues.

Contractual Responsibilities:
The contract outlined that Jives Media would conduct market and competitive analysis as part of their onboarding process. Instead, they asked us to provide competitor data and revenue insights — tasks we hired them to handle. This demonstrated a lack of initiative and expertise.

Attention to Detail:
Despite being informed that 95% of our traffic comes from mobile, their landing page recommendations were geared towards desktop optimisation. This oversight showed a lack of attention to crucial client data and an inability to prioritise what truly mattered for our campaigns.

Lack of Confidence in Account Managers:
During our calls, Jay, the CEO, dominated the discussions, while the individuals managing our account said very little. This lack of input from the actual account managers made it difficult to trust their capabilities. Our concerns were heightened when the strategy we eventually received came from someone who had barely contributed during the calls. This left us worried about the level of expertise and care being applied to our account.

Client Relations and Escalation:
Instead of resolving the matter directly, Jives Media involved their legal and billing teams when we raised concerns. This approach was unnecessary and damaging, particularly as we had made it clear we wanted to handle the situation amicably and privately.

Accountability:
Rather than acknowledging their shortcomings and working towards a resolution, they shifted blame and escalated the issue unnecessarily. This lack of accountability and willingness to engage constructively was one of the most disappointing aspects of our experience.

Overall, Jives Media needs to drastically improve their communication, client understanding, and strategic expertise to deliver the level of service they promise. They must take ownership of their responsibilities and ensure their strategies are aligned with client goals, rather than offering one-size-fits-all solutions.

BACKGROUND

Please describe your company and position.

I am the Former Associate Consultant of a business services provider.

Describe what your company does in a single sentence.

Business services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jives Media to accomplish?

Consultation

SOLUTION

How did you find Jives Media?

• Online Search
• Clutch Site

Why did you select Jives Media over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Jives Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I approached Jay and his team for consulting with brand strategy and marketing for a new startup. The team provided a comprehensive in-depth consultation in which they asked identifying questions for our vision and future goals

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Well in depth and executed business strategy that aligned with requirements
• Scope of marketing services needed in order to accomplish our desired goals
• General advisory on proceeding with a startup (including marketing)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Excellent project management
• They've provided comprehensive advisory and addressed all inquiries.
• Had the initiative to provide services outside of initial advisory scope and provided guidance and referrals to other partners that could assist us in our journey

What was your primary form of communication with Jives Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive is that their entire team treated our account as a top priority, although we did not enroll in any services at this time (solely completed a consultation)

Are there any areas for improvement or something Jives Media could have done differently?

No. We had a wonderful experience and look forward to circling back in the near future to enroll into their SEO and PPC services once our fundraising has concluded

BACKGROUND

Please describe your company and position.

I am the General Manager of a food and beverage service provider.

Describe what your company does in a single sentence.

Food and beverage service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jives Media to accomplish?

• SEO
• email marketing

SOLUTION

How did you find Jives Media?

• Online Search
• Clutch Site

Why did you select Jives Media over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Jives Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As an up and coming new business in the area, we needed an SEO strategy and email marketing strategy that would separate us from our current competition. We sought out the team to create this for us. After our initial discovery call, the team presented us with the perfect SEO and email marketing strategy that suited our specific goals and needs. Everything was submitted within agreed deadlines and implemented shortly after approval.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although our email campaign and SEO strategy were implemented not too long ago, have seen success already. We have an increase of 45% for first page landing, our brand awareness on social media and locally has significantly increased (leading us to become a well-known name in the area). Our email campaign is already highly successful generating us sales directly from our emails.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team has impressed us with their project management skills. They are very thorough and transparent with setting deadlines and timelines, which they never miss. They keep a consistent open communication, in which they provide regular updates and address any concerns as they arrive, and allows us as their client to be able to contact them with any questions or concerns at any given time during our timeline.

What was your primary form of communication with Jives Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Jives Media is their extensive knowledge in the field in which is shown in the unique and successful strategies they create for their clients, and the overall experience as a client of theirs. They genuinely make us feel like a top priority and an extension of their team. This truly feels like a partnership rather than us just hiring out a third-party.

Are there any areas for improvement or something Jives Media could have done differently?

No, we have had a wonderful experience and look forward to our continuing partnership.

BACKGROUND

Please describe your company and position.

I am the Virtual Assistant of the company.

Describe what your company does in a single sentence.

Virtual Assistant Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jives Media to accomplish?

• Google My Business Optimization
• SEO
• Branding

SOLUTION

How did you find Jives Media?

Referral

Why did you select Jives Media over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Jives Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At the start, the team provided a thorough analysis of my existing accounts and discussed my goals for this campaign. Subsequently, they created a targeted strategy to amplify my current efforts and aligned them strategically with my objectives. Additionally, they developed a strategic marketing plan to enhance both SEO optimization and Google My Business listings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The marketing plan implemented by the team yielded outstanding results, rapidly expanding our new client base during the campaign. All marketing content was performed successfully, and our local presence significantly increased (even expanding into certain future targeted areas).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

After our initial meeting, the team immediately implemented all necessary changes and developed all campaigns/strategies. From that point on, all deadlines were met on time (if not earlier), any issues or concerns were met quickly with open communication and an effective strategy to resolve them. I'm consistently updated throughout the entire process.

What was your primary form of communication with Jives Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of their initial pitch, measurability, and quality execution were commendable.

Are there any areas for improvement or something Jives Media could have done differently?

At this time I do not see any.

BACKGROUND

Please describe your company and position.

I am the Owner of a bakery

Describe what your company does in a single sentence.

We do custom cakes for all occasions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jives Media to accomplish?

• establish SEO strategy
• Leverage Google My Business listing

SOLUTION

How did you find Jives Media?

Referral

Why did you select Jives Media over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from Jives Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My business needed assistance with developing an effective marketing strategy and leveraging our Google my business listing to increase sales and leads. The team at Jives Media developed a customized SEO strategy specifically tailored to our end goal. They also assisted us in optimizing our Google my business listing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our analytics has shown a significant increase in metrics, and we are receiving double the amount of daily leads and inquiries. The team even found technical issues with our Google listing which was impacting our traffic and user-friendly experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team always delivered the work on time and was very easy to work with. Our experience was more collaborative than I originally thought it would be, which I was very satisfied with.

What was your primary form of communication with Jives Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to extend their knowledge and the extra miles they cover to help their clients succeed.

Are there any areas for improvement or something Jives Media could have done differently?

No. I'm completely satisfied with our experience working with them.

BACKGROUND

Please describe your company and position.

I am the General Manager of Custom Seafoods

Describe what your company does in a single sentence.

DTC seafood and sport-caught fish processing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jives Media to accomplish?

• Increase Online Presence
• Increase Sales Revenue
• Grow email marketing funnel
• Increase Online Presence
• Increase Sales Revenue
• Grow email marketing funnel

SOLUTION

How did you find Jives Media?

• Online Search
• Clutch Site

Why did you select Jives Media over others?

• High ratings
• Great culture fit

How many teammates from Jives Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Jives on a multi-faceted revamp of our previous online marketing campaign after 2 failed attempts with different marketing agencies. We were more specifically looking for an agency that could help drive traffic to our website, grow our email database and manage the email marketing, improve our social media marketing, help with organic social media management and growth, head up our SEO efforts, and ultimately drive sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As of April, increased click-through rates on Google Ads campaigns to double the industry average while reducing CPC. Increased conversions YoY by 150% and increased conversion value 52%.Increased organic traffic by 25% MoM and organic social reach by 2633%. Increased our email database substantially through targeted social media ads with a 4.87% CTR. Increased email marketing CTR and reduced cost per recipient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire team is very nimble, fast to respond and always maintaining flexibility with change and/or feedback

What was your primary form of communication with Jives Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It's clear that the Jives team takes their partnerships personally and are constantly working behind the scenes to perform. They are always on time with deliverables and respond lightning-fast.

Are there any areas for improvement or something Jives Media could have done differently?

They have been great thus far.

BACKGROUND

Please describe your company and position.

I am the Coordinator of Salesforce

Describe what your company does in a single sentence.

Tech company. We provide software cloud system.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jives Media to accomplish?

• SEO

SOLUTION

How did you find Jives Media?

• Online Search
• Clutch Site

Why did you select Jives Media over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Jives Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired the team to help with our website and SEO. We neglected to maintain our website to it's demand, resulting in a decline in our google rankings. Our primary goal was to reverse this trend and regain visibility on the first page for our key keywords. We also want to strengthen our SEO strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first few weeks, we witnessed an increase in consistent ranking on the first page. We are extremely happy with the results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had weekly calls to ensure updates were provided and constant reviews of the tasks at hand were reviewed. We also received monthly reports and notices of any changes or critical updates. They were always accessible when we needed to speak with them or needed to make changes.

What was your primary form of communication with Jives Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The expertise that each individual team member held.

Are there any areas for improvement or something Jives Media could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Administrative Assistant of the company

Describe what your company does in a single sentence.

A virtual school

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jives Media to accomplish?

• Marketing plan
• SEO

SOLUTION

How did you find Jives Media?

• Online Search
• Clutch Site

Why did you select Jives Media over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Jives Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initially, the team conducted an audit of my existing account and engaged in a thorough discussion about my overall end goals. Following this, the team jointly created a overall marketing plan that would not only increase traffic online but spread brand awareness in my targeted areas. They also assisted with optimizing my Google My Business listing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The proposed and provided marketing plan was extremely successful. Our firm's new client base increased dramatically during the entire time of the initial campaign. Most leads were coming through directly from our Google listing and website intake form. In addition, these leads were vastly incoming from our targeted areas. This is what we were most happy with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very easy to work with, such a great experience. Everything was delivered on time. As a smaller firm, we were afraid that our needs may not have the same attention as larger firm clients, but with the Jives team this was further from the truth. They made us feel like their number one priority during the entire project.

What was your primary form of communication with Jives Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed with their attention to detail and creative/strategic outcomes/visions.

Are there any areas for improvement or something Jives Media could have done differently?

None. We had a great experience.

BACKGROUND

Please describe your company and position.

I am the Founder of a construction company

Describe what your company does in a single sentence.

Home Improvement Builder

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jives Media to accomplish?

• Establish effective Google My Business listing + SEO
• Increase amount and quality of leads

SOLUTION

How did you find Jives Media?

Referral

Why did you select Jives Media over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Jives Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We sought out the team at Jives Media to assist with our current marketing efforts as we previously hired another firm and did not feel as we were seeing any improvement. On our initial consult, Jay and his team did a very impressive and thorough audit of our current efforts and presented solutions to all of our concerns. From that point on, the onboarding process was a breeze. 

The team corrected any technical issues and provided a new SEO strategy that increased our leads (especially through Google) and ranking online. They also assisted us with creating a new and effective Google My Business Listing and taught us best practices for brand reputation. This was a large concern of ours as most competitors on the area were receiving leads directly through google and we were greatly missing out on hundreds of leads per month.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced a surge in leads nearly immediately from our website and Google listing. This "surge" turned into a consist healthy lead average per month for us. We also now appear high on rankings and have developed a rather large brand reputation in our area.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was excellent to work it and made partnering with an agency a breeze. We felt as if their team was an extension of our internal team as they always communicated well and effectively, quickly informed us of any changes/unforeseen issues, and all decisions/changes were discussed between our team and theirs.

What was your primary form of communication with Custom Improvements?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We find their willingness to go the extra mile and their attention to their clients most impressive.

Are there any areas for improvement or something Custom Improvements could have done differently?

No, they were great!