Jhavtech Studios

BACKGROUND

Please describe your company and your position there.

I'm the Founder CEO of Art&Found – we're an online platform for curated and affordable art.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jhavtech Studios, and what were your goals?

To build a custom frontend and backend for e-commerce. Month-on-month work on bugs, fixes, enhancement, features, etc.

SOLUTION

How did you select Jhavtech Studios and what were the deciding factors?

Jhavtech was chosen as an entity that could handle design, coding and testing with a swift response time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting outlining what needs to be done for the Minimal Viable Product, put a timeline and cost to it, locked down on customised OpenCart. Design was provided from our end and coding, testing was to be done at Jhavtech.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact with a designer, coder, tester working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have one of the best art websites on the market. The main challenge currently is to integrate features and enhancements in an old version of OpenCart. Overall, it's a positive experience that we aim to continue building upon with Jhavtech as a partner.

Describe their project management style, including communication tools and timelines.

The project manager is always available and responsive, which is one of the main qualities we look for. Damage control is attended to swiftly. We use Github and Slack to coordinate. A timeline is put to every issue/bug and the communication is open.

What did you find most impressive or unique about this company?

1. The project manager's availability and responsiveness.
2. The ability to learn and improve on areas that need work to overall benefit a business relationship is impressive.
3. Big decisions that can help in the long-run of our website in terms of productivity, time and cost.

Are there any areas for improvement?

Design and attention-to-detail can improve. We are an art/design website so naturally that is of primary focus and importance.

BACKGROUND

Please describe your company and your position there.

I am the Product Lead for the MedicineWise app. We are a not for profit organisation partly funded by the Department of Health providing practical tools (such as medicines lists), evidence-based information, and educational activities, with the intention of improving the way health technologies, including how medicines and medical tests are prescribed and used.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jhavtech Studios?

For the NPS MedicineWise mobile application development services (iOS and Android.)

What were your goals for this project?

• Improve the usability of the existing mobile application (iOs and Android) , the goal was to provide a platform to enable access by users and their carers to trusted information about medicines, health conditions and tests that will enable them to manage their medicines schedule quickly and easily.
• Expand features tailored to users , elderly population and to those that care for others to meet their needs, allowing them access to monitor and manage medicines intake, but also to view relevant content to foster better medicine choices and decisions.
• Increase health literacy, confidence and competence around medicines and medical tests, and to provide a platform that will enhance user interactions with health professionals.
• Partner with a technology company that could assist us in guidance and advice on improving usability, accessibility and uptake of a digital platform (app) to assist in users medicines management , particularly cohorts with chronic health conditions and the elderly.

SOLUTION

How did you select Jhavtech Studios?

Through a vendor procurement process.

Describe the project in detail.

The project included an overhaul of the User Interface and expansion of the existing product features to improve the medicine management journey of users that were on a complex medicines routine.

The product also needed to support non-professional carers who were looking after medicine management of their family and friends through the creation of multiple user profiles with a robust appointment and medicines reminders facility to ensure medicine adherence and safety, and health appointments were attended.

The app needed to link to a comprehensive Australian medicines database, it required for access to consumer medicines information and other health related resources to improve a user’s health literacy.

Additional functionality on mapping and managing health conditions, test and measurements , symptoms and side effects were required to give users and share with their health professionals (through email reports) a snapshot view of their health at a given point in time.

What was the team composition?

This was a great example of team collaboration from multiple domains. It was a combination of the internal NPS MedicineWise Product Team, NPS MedicineWise Clinical and domain knowledge experts (clinicians), a team of UX/UI experts and Jhavtech’s development team to ensure this project was delivered on time.

Jhavtech’s team included:

• Project manager
• 3 developers
• 1 designer
• 1 tester

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When looking at progress or app success, the key factors were to improve ease of use for users but at the same time provide them with a breadth of modules/tools so they can store and retrieve a health snapshot for themselves and to share with their health professionals.

We have had great success in the first instance (as seen in the results below), but will continue this journey in improving the app to meet the needs of those with chronic condition and complex medicines while improving the utility of the app overall.

In a recent user survey: 85% of users found the app’s user interface and navigation easy to use 96% of users found the app’s features to be relevant and useful in helping them with medicine management Consumer Testimonials and Feedback from a recent evaluation (2019):

“I tell everybody, not just carers but other people on multiple medications. I tell them to get this app, its brilliant.”

“Yes I would because it is helpful. If one of my friends was having trouble remembering to take their medicines, I would tell them to get this on their phone and just put everything they are taking on it so it can remind them.”

“It’s pretty good. It does just about everything that you want it to, in terms of tracking not only when you have got to take it, what you are taking and you can do more than one person.”

“I wasn’t expecting it to be as good as everyone says, so it has actually probably exceeded them.”

“I can keep everything in one place, whether it be medications, results from tests, being able to keep all of the doctor’s information in one particular area from multiple providers.”

How effective was the workflow between your team and theirs?

Very effective. I was impressed by their focus on communication and service. Communication was very open and responsive. We managed to find a good rhythm very early on in the project, and they were easily able to adapt to our working style.

What did you find most impressive about this company?

The relationship with Jhavtech has grown from a customer-vendor relationship to one of trusted partner. They are truly an extension of the product team ensuring the apps goals are met through understanding our customer requirements.

Are there any areas for improvement?

Areas of improvement were identified, discussed and implemented in the 'feedback loop' so the team could incorporate lessons learnt into the next sprint goal.

BACKGROUND

Please describe your company and position.

I am the Founder of a healthcare company 

Describe what your company does in a single sentence.

App to find out your allergens in skincare products and solve allergic contact dermatitis

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jhavtech Studios to accomplish?

Ongoing tech support

SOLUTION

How did you find Jhavtech Studios?

Referral

Why did you select Jhavtech Studios over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Jhavtech Studios were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Ongoing tech support and bug fixes
• Implement new features and review function
• UI UX optimisation
• SEO advice

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Growth in user base
• Subscription function implementation
• Reviews

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered on time and responsive

What was your primary form of communication with Jhavtech Studios?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Good communication and ethos
• Jhavtech Studios' initiative to create new features and improvements is impressive.

Are there any areas for improvement or something Jhavtech Studios could have done differently?

Nil

BACKGROUND

Please describe your company and position.

 I am the Director of a Fleet Management Software Company 

Describe what your company does in a single sentence.

We provide cloud based fleet and driver managements software services to a range of clients and industries in Australia and New Zealand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jhavtech Studios to accomplish?

• Ongoing BAU Support
• Develop new software features
• Project manage larger development projects

SOLUTION

How did you find Jhavtech Studios?

Online Search

Why did you select Jhavtech Studios over others?

Company values aligned

How many teammates from Jhavtech Studios were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing development of features in our web application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Jhavtech continues to develop projects on time and budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did. We manage everything through a project management tool and it works very well.

What was your primary form of communication with Jhavtech Studios?

Virtual Meeting

What did you find most impressive or unique about this company?

Their responsiveness to our requests was praiseworthy.

Are there any areas for improvement or something Jhavtech Studios could have done differently?

We can't think of any at the moment.

BACKGROUND

Please describe your company and position.

I am the Director of Make it fit with Nikki Pty Ltd

Describe what your company does in a single sentence.

We are a meal planning company that provide customised meal plans each week to clients who want to reach their health and fitness goals or simply lose weight eating the foods they love without going on ultra low calorie diets and creating long lasting healthy habits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jhavtech Studios to accomplish?

• Create an app that is user friendly
• Create an app that has everything we need in one application to conduct our business without needing multiple platforms

SOLUTION

How did you find Jhavtech Studios?

Referral

Why did you select Jhavtech Studios over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from Jhavtech Studios were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work included with the developing of this app included numerous meetings with a designer going through what the key features we wanted in the app.

As we had been using multiple platforms to run our business it appeared quite messy for clients, so a big thing for us was to have an all in one app that allowed payment options, that would be integrated into the app, being able to chat to clients on the app and supply their meal plans to their accounts on the app as well, and finally an app that also allowed clients to track their progress by recording measurements and before and after pictures.

We were guided by a graphic designer to design the layout of our app, colours and a new logo which appeared to modernise the look we had previously had. Another key area was sitting down with the app developers and going through the key functions of each application in the app and completing multiple tests to ensure the app was working properly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We wanted to have an application that is different from any competitor and one that was simple to use and allowed us to control everything from meal planning, communication and client progress in one application.

We wanted to have an application that reduces the manual work that we had to put in when calculating a clients calories and completing their meal plan by allowing them to enter their data in and the app would automatically construct their meal plan and work out their target calories based on the information they had put in, hence reducing our work load.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There had been delays in the progress as the project had been a bit more complex than anticipated, these were conveyed through emails and regular updates and any issues that had presented we had a meeting with project management to work on different solutions or discuss the solutions they had come up with.

What was your primary form of communication with Jhavtech Studios?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were willing to help rectify anything we didn't like in the app construction and sort to come up with alternative ideas.

Are there any areas for improvement or something Jhavtech Studios could have done differently?

I think being more upfront and close to the mark with pricing at the initial stage of development would of been great. On occasion some communication issues

BACKGROUND

Please describe your company and position.

I am the Executive of STRETCH AUSTRALIA PTY LTD

Describe what your company does in a single sentence.

We offer a mobile application;,providing health services; stretching.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jhavtech Studios to accomplish?

• APP REVIEW & REFINING
• TIDY UP ANOTHERS MISTAKES
• OFFER COMPREHENSIVE ONGOING SUPPORT & DEVELOPMENT

SOLUTION

How did you find Jhavtech Studios?

Online Search

Why did you select Jhavtech Studios over others?

Other

How many teammates from Jhavtech Studios were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

JHAVATECH TOOK ON OUT PROJECT FROM A. PREVIOUS DEVELOPER TO BETTER ACCOMMODATE OUR GOALS AND COMPREHENSION. THEY DID THE ENTIRE HANDOVER SEAMLESSLY AND KEPT US UP TO DATE THROUGHOUT.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

WE ARE UP TO DATE EACH WEEK WITH ALL TASKS. Communication is incredible and thorough.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Above expectations

What was your primary form of communication with Jhavtech Studios?

Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed with their clear communication and adherence to the established timelines.

Are there any areas for improvement or something Jhavtech Studios could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Navathome Australia is a successful online training company focusing in the area of marine navigation using innovative online interactive self paced lessons.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jhavtech Studios, and what were your goals?

We requested Jhavatech to develop an application to support our current students by presenting the information on a mobile device in a different way to the online course material to help with students different learning styles.

SOLUTION

How did you select this vendor and what were the deciding factors?

Jhavatech approached the concept in the say way as we envisaged it, and had a development approach more in line with effective execution rather than consideration for detailed assessment phases that would not provide value for this level of scope.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Provision of initial concept based on provided guidance, development and testing, with final commissioning and deployment.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with about 5 of their team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall, we are very happy with the final product, and we look forward to working with Jhavatech for the next phase.

Describe their project management style, including communication tools and timeliness.

Interactive - with good engagement from the client.

What did you find most impressive or unique about this company?

A delivery focussed company.

Are there any areas for improvement or something they could have done differently?

In the early stages of testing there was some communication hiccups, but once cleared up there were no more problems.

BACKGROUND

Please describe your company and your position there.

I'm the project manager for a construction company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jhavtech Studios?

• To develop a mobile app and web-based platform to manage inspections

What were your goals for this project?

• To achieve a seamless electronic process to report, manage, and action inspections.

SOLUTION

How did you select Jhavtech Studios?

We had a discussion with 3 developers, and we analyzed, and rated the strengths of each tenderer.

Describe the project in detail.

1. Users report defects via a mobile app
2. A manager at the back end views and actions these defect inspections
3. Once completed the status is updated and the user is informed

What was the team composition?

A project manager and a tester were assigned to this project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their output resulted in 100% good verbal feedback from the clients. It saved 50% of work that should have been done manually in hardcopy paper forms.

How effective was the workflow between your team and theirs?

Jhavtech assigned a PM to the project and communication was seamless via phone and email. Issues were logged on an online platform to track progress.

What did you find most impressive about this company?

The customer service was great!

Are there any areas for improvement?

Everything went well, however it would be great to meet face to face which is not easy in these challenging times.