What evidence can you share that demonstrates the impact of the engagement?
I’ve been very happy with the quality of the work that they have provided. They also come up with their own ideas, which makes them a good sounding board for anything that we are thinking about adding to the product. They consistently demonstrate their commitment to the work, which I really appreciate.
For example, a customer found a really interesting bug recently, and even though it wasn’t an obvious case their team was able to identify and fix it within the day. Our customer was very happy with the service they got, which reflected very well on us.
How did Jappware perform from a project management standpoint?
We have daily standups whenever we need them. They always do a good job of preparing well for meetings and listening to what we have to say. Beyond those, we use Slack, Atlassian, and JIRA to communicate and keep track of all our project milestones and deliverables.
What did you find most impressive about them?
They make our job very easy, which not all development houses do. We are able to rely on them not just to do the work, but to take care of any issues that come up in the process without having to be told exactly what to do.
Are there any areas they could improve?
I think they are working to improve on the UI and design side, which is not their strongest suit, but even in that case they generally do a good job.
Do you have any advice for potential customers?
As with any outsource developer, at the beginning of the project, you need to be very specific about what you want. As you establish a workflow you can ease into more casual communication, but it is important to communicate very clearly when you start so that everyone is on the same page.