This review was updated on August 1, 2019, by the client. The original star ratings were: Overall – 5, Quality – 5, Schedule – 5, Cost – 5, NPS – 5. New content is below.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with JAFTON?
I entered into a contract with Bobir (CEO, JAFTON)—who allegedly performed work for the contract made with another development company also owned and operated by Bobir—to create a telemedicine platform. The vision of the platform was to provide an easy-to-use website and mobile app that will help people find doctors and get video consultations with them.
What was the scope of their involvement?
Bobir demonstrated a contractual guarantee that the platform would be tested and functional by November 2018. Therefore, I began investing substantial capital in building marketing, sales, and operational teams to promote and support the platform.
RESULTS & FEEDBACK
How did your relationship with the vendor evolve?
Our sales team was successful in securing deposits from medical practices for the telemedicine platform. Additionally, the operational team was being trained in telemedicine and its laws and regulations. As presales were completed, commissions were paid to incentivize the sales team to continue securing contracts from medical practices. This is a common practice in startups and pre‐sale ventures.
The time, capital, and cash were invested per the IT team’s guarantee on delivering a functional platform by November 2018. So far, the users of the platform continuously conveyed disappointment in its functionality and reliability as late as July 2019.
How did JAFTON address the challenges that arose?
Tulkin (Project Manager, JAFTON) gave false progress reports on a continued basis, while Bobir sent fraudulent and false statements to me to induce installment payments, without actually doing any of the contracted work. Ahmedov (Senior Developer, JAFTON) was part of all progress reports, and all dysfunctionality of the platform was reported to him.
On July 24th, 2019, during a scheduled conference call with JAFTON, I confronted Bobir, Tulkin, and Ahmedov about a faulty platform and continuous delays once again. I asked them to turn over the codes, which I have full ownership over. Bobir refused to do so unless I paid them additional funds.
Describe the impact this engagement has had on your business.
As the platform completion and functionality continued to be delayed, my company and I began to incur substantial debt and associated interest payments. Since the platform is not functional, our marketing, sales, and operational teams were dissolved in June 2019.
Additionally, the medical practices that signed up with us are now requesting for their payments to be returned due to the faulty platform. I found other developers through Clutch to bring the platform to functionality, but the current JAFTON team refused to turn over the codes unless I paid them additional $40,000.
Bobir is also constantly trying to convince me to disseminate false advertisement by promoting an unreliable service as a high-quality, fully-functional product, which is a criminal act under US law.
Please note, this is a telemedicine platform used between medical providers and patients with limited access to healthcare providers. Therefore, our users are in urgent need of telemedicine services. We’ve had active users who were forced to cancel medical appointments because of software malfunction. Without access codes, I’m unable to transition and maintain the software to fix the bugs in real-time. So, I have no way to effectively prevent appointment cancellations, which can affect the well-being of our users.
What advice do you have for clients with similar needs to yours?
I do not recommend JAFTON, or any organization where Bobir, Tulkin, or Ahmedov are involved in operations of any level.