What evidence can you share that demonstrates the impact of the engagement?
The fact that we continue working with them speaks volumes about their impact. iTechArt Group’s team has experience across front- and backend development. Their DevOps team understands how to deploy their services using specific technology. They’re eager to learn and skilled. Their team blends incredibly well with ours; we can’t distinguish them from our other members. They each take the lead on different aspects.
From our perspective, it’s been a complete success. I’m confident that without their resources we wouldn’t have been able to push the product forward as quickly as we have.
How did iTechArt Group perform from a project management standpoint?
The process has been a combination of day-to-day interactions, Slack for communication, and Hangouts meetings. I have frequent conversations with our account manager that involve catching up and running ideas and feedback. We talk about any issues or challenges, or if we need to invest in other technologies or services. I’m working across all of the teams and have conversations with someone from each one.
Projects are run through agile development. Their team takes on user stories and delivers on time, often going above and beyond. They do whatever is required, based on what our teams have agreed upon.
What did you find most impressive about them?
The key thing I look for when it comes to people involved in our business are people who can take responsibility and ownership over their work. I don’t want to direct people every day, telling them what to do. While people work best with guidance from above, everyone has to be willing to stand up and make changes or enable us to make changes to processes. We got lucky with iTechArt Group because they fit that mold and with our team perfectly.
We don’t have to worry about finding a new developer. I could get someone tomorrow from their team that would be of incredibly high quality.
Are there any areas they could improve?
One potential challenge is the language barrier. Their English varies, but they speak it better than I could ever speak a different language. It can be noticed at times, but a lot of conversations are through Slack, and their written English is absolutely perfect.
In terms of improvements or more expectations, there isn’t anything I would ask more of from iTechArt Group. They deliver what we ask them to provide, in a way that’s in-line with how we see all of our staff members.
Do you have any advice for future clients of theirs?
My main advice would be to have conversations with the account managers. They have a vast wealth of experience and can work in a variety of different projects. Even with companies who aren’t sure what they’re looking for, iTechArt Group can help define a role based upon the experiences they’ve had within the industry.