What evidence can you share that demonstrates the impact of the engagement?
Other developers tell me that my software is huge—it has over a million lines of code. Intobi’s team decompiled it without any source code within about two weeks. The end result of that was pretty outstanding compared to what I would have expected to get. That impressed me. Since then, we’ve done a little bit of planning back and forth, talking about what we should do and how we should do it.
They fixed over 20 bugs in a two-week period, and fixed some bugs in the mobile applications too. They managed the mobile applications and got another server up and running for us to test. They got through quite a bit of work, very quickly. They are the best IT developers we’ve worked with, in terms of communication, the amount of work they get done in a certain amount of time, and the quality of that work.
How did Intobi perform from a project management standpoint?
They’re good; better than anybody that I’ve had before. IT companies will tell you that they’re going to project manage. When they’re bidding for your work they’ll tell you they have a project manager to put on the job for free, and you just pay for the developers and designers. Then, typically, the project manager doesn’t actually project manage. They’re sales people who hand it over to the developer. In the previous company, I told the project manager if they truly project managed, then they would have seen what was going wrong and we wouldn’t have to point it out to them. However, with Intobi, I have direct contact with the project manager. I get replies within a few hours, explaining exactly where things are at.
What did you find most impressive about them?
The communication, the quality of work, and the amount of work they get done in a timeframe is very good. The advice they give is not necessarily what we want to hear, but it’s an effective opinion from their perspective. I’m happy to disagree with them at times and they do listen. They happily accept responsibility if they do something wrong.
Are there any areas they could improve?
No, they’re good. I need to be mindful that I’m not engaging a full-time in-house developer. I can’t expect that type of back and forth communication. The responses I get aren’t instantaneous like I’d get from someone in-house, but they are within a couple of hours.
Do you have any advice for potential customers?
Their team is genuine and hard working. It’s your product and you know it best. If you have different ideas to what they have, propose them, and they’ll sit and listen.