Could you share any statistics, metrics or other feedback from this engagement?
It’s hard to measure the success of IntexSoft’s work. We couldn’t have afforded to develop the same solution in Germany due to high prices here. IntexSoft provides good developers for less cost. The fact that I decided to invest $110,000 in development, given that we are a small company, shows that we are pleased with IntexSoft’s work.
End users have liked our solution. It has an extremely fast and sleek frontend. Clients had been used to older technologies from other companies which had waiting periods of ten to twenty seconds when interacting with the database, making searches and saving work. Our new solution doesn’t even give the impression of running from a browser or having a web-based database. It works more like native software.
How did IntexSoft perform from a project management standpoint?
IntexSoft delivered the work within the budget. It would be difficult to say that they always delivered on time. We decided to use an Agile development methodology, which allowed us to make changes to a solution halfway through the work, which also meant changing the timing. This is not a reflection of IntexSoft but rather of the project management style we employed.
We used a ticketing system called Redmine, as well as Team Viewer, Skype and so on.
What distinguishes IntexSoft from other providers?
I like the fact that IntexSoft provides 24-hour service, seven days a week. Whenever something goes wrong during the weekend, I know that someone from IntexSoft will be there looking over the problem. They not only provide development for us but also maintenance services.
Is there anything IntexSoft could have improved or done differently?
Given that we are native German speakers, while IntexSoft’s team are Russian speakers, communicating in English has come with some difficulties. It’s our problem as much as IntexSoft’s. Some of their developers have better English skills than others. My English isn’t perfect either, but there isn’t much to do about that.