Intelegain Technologies

BACKGROUND

Please describe your organization.

I am the CEO and Founder of an organic and natural skin care website in Hong Kong. There are more or similar companies in the U.S., North America, and Europe, but there are really very few here in Asia. Our goal is to bring a platform that works and presents good, high quality, organic, and natural skincare brands with affordable prices here in Hong Kong and Asia.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Intelegain Technologies?

When I first started, I had zero concept of IT solutions because my background was in finance. I had no knowledge about this. I understood the business side, but I had no idea how to construct a website and what a CMS was. All I know is these are the two largest competing containers or CMS groups: one is c-commerce with Magento and one is with Shopify. Other than that, I knew nothing about how to build a website or what the plug-ins were that I needed to use. I wasn’t even able to predict what needs I would have. All I knew was the business model. That’s when I went to Intelegain and asked them to help me build something from scratch.

SOLUTION

What was the scope of their involvement?

They really helped me step by step along the way - almost like holding my hand. They built my site from scratch. They convinced me to go with e-commerce. E-commerce really opens doors and there are lots of open modules and plug-ins. For me, it’s a discount solution, the pick-up solution. The courier that we work with has about a hundred different pick-up stations or pick-up points here in Hong Kong. Intelegain Technologies designed that feature layout into our website. We have tons of different SKUs and there will probably be two or three levels down of one product group. There could be 10 different SKUs that belong to one product group and they really helped us design those layers of the website. We’re very happy with their work and as our business evolves, there are always new features that we want. We want to advance our site. We want to make it better. So they’re still helping us. We use them for new features as well as the maintenance.

How did you come to work with Intelegain Technologies?

It was through a referral. I ended up choosing them based on a combination of price, what they offer, product service, and their communication skills. They’re able to understand or at least try to understand my needs.

What is the status of this engagement?

We started working with them in July 2016 and have been working together since.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

They put what I want into a display and into a usable, workable site. I think they did a fantastic job. I think they need to be rated in the sense of whether they’ve achieved what I wanted them to achieve. They didn’t have anything to do with marketing or SEO. I outsourced SEO to a local company and I do all the marketing myself.

They’re very reasonable with prices in terms of budget. They could be behind deadline sometimes simply because of the complexity of the project, which is ever evolving, and I was always adding new things.

How did Intelegain Technologies perform from a project management standpoint?

They did a pretty good job in terms of project management. They told me what the most efficient and most effective ways were to achieve my goals. We used Skype to communicate and we communicated with each other on a daily basis. I can call them anytime during their working hours.

They’re not businessmen, let alone skincare businessmen. Initially, I think there was quite a bit of communication; a lot of back and forth because they wanted to understand my website and business needs. Along the way, there were definitely glitches that any business will encounter as we’re developing a site. What I appreciated most was their desire and willingness to understand and step into my shoes, and understand a business woman’s needs and operate from my perspective. 

What distinguishes Intelegain Technologies from other providers?

I would say their flexibility and willingness to understand my business needs distinguishes Intelegain Technologies from other providers. I can’t stress that enough. At the end of the day, we always want to find a balance between price and quality. There are a lot of developers who are from cheaper countries. I simply just cannot communicate with them. I can’t understand them and they don’t understand, as a business person, what I need. 

Is there anything Intelegain Technologies could have improved or done differently?

I think they are a little bit short staffed sometimes. I’m always adding to my website and there are times that they’re a little bit behind their schedule, but generally speaking, they’re very good.

BACKGROUND

Introduce your business and what you do there.

I’m planning to start a private business with an app I’m having developed for supplying goods. I’m currently the only one working on this project, but I’ll hire one or two employees. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intelegain Technologies?

I hired Intelegain to develop the app I wanted to create.

SOLUTION

What was the scope of their involvement?

Intelegain is the first company I hired to develop this app. We discussed what I wanted from the app, and from there, they started building it. They gave me the details of how it would look on paper before they started actual development. When we approved that, it took us less than two or three weeks to finalize everything, then we started development. After that, we finalized everything for iOS and Android. Intelegain is developing how the customer sees and selects the goods and shares them within the app. 

How did you come to work with Intelegain Technologies?

I met Intelegain at an exhibition in Dubai in October 2016, and we later chatted via email. Most of the companies from India were at that exhibition. I searched many companies before choosing Intelegain. When I found them, I thought the ways they communicated with me and advised me were different and better than how other companies did it. They provided me with more detail than the other companies, and their offer was better. 

How much have you invested with Intelegain Technologies?

The app cost around $20,000. 

What is the status of this engagement?

We started working together in March 2017. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I think their work has been great. I’m the only one who has tried the app, but I showed it to my nephew and he liked it. I haven't shown it to other people because I don't want to share it until everything is done.

How did Intelegain Technologies perform from a project management standpoint?

I’m working with four people from Intelegain. Most of the time I work with the project manager, and I speak with the developer to better communicate what I want in the app. We use Skype to communicate. They are good at hitting deadlines; I might delay them, but they don't delay me. They perform well from a project management standpoint. I appreciate their work; they understand what I want and they communicate everything.

What did you find most impressive about Intelegain Technologies?

I can't say there is anything unique about Intelegain. They showed me their previous work, so I've seen the work they’ve done with other companies. 

Are there any areas Intelegain Technologies could improve?

I can't think of anything Intelegain could improve.

BACKGROUND

Please describe your company and your position there.

Global Sales Operations Lead

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intelegain Technologies, and what were your goals?

Engage Intelegain to customized Dynamics 365 Sales to meet our company requirement for Customer Relationship Management, Forecasting of Deals by Regions/salesperson, Data Analysis and trend in powerbi.

SOLUTION

How did you select this vendor and what were the deciding factors?

Through Microsoft website. The deciding factors is on flexibility of engagement and reasonable pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To customized Dynamic Sales out of box solution with our company requirements and be able to analyze data on powerbi.

How many people from the vendor's team worked with you, and what were their positions?

1 developer and 1 Solution Architect

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Captured data end to end with clarity and present in powerbi, providing an efficient way of forecasting and achievement against Target

Describe their project management style, including communication tools and timeliness.

Requirement gathering is very robust as they ensure that they understand the requirement before committing the time and effort required to commence development on the new feature

What did you find most impressive or unique about this company?

Flexibility in supporting the software

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I'm the General Manager - Finance & Operations for Lime Concepts (UAE) and Limonics Distribution (India). We distribute tech accessories to CE, retail and APR stores worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intelegain Technologies?

We hired Intelegain for our ERP migration and implementation. We were using HansaWorld previously and migrated to Business Central Dynamics with Intelegain.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Intelegain for their implementation team's technical know-how. Namely Shailender and Vijay.

Describe the project in detail and walk through the stages of the project.

Implemented Dynamics 365 Business Central to integrate all departments functions on a single solution and streamline company’s accounting, supply chain, inventory and other business process.

How many resources from the vendor's team worked with you, and what were their positions?

2 resources

• Shailender - Functional Consultant & Business Central
• Vijay - Technical Consultant & Business Central

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have streamlined a lot of processed internally whilst migrating to Dynamics with the help of the Intelegain team. For exaample, archiving of closed sales orders.

How effective was the workflow between your team and theirs?

We were able to contact the team through Teams. They were available to resolve our issues.

What did you find most impressive or unique about this company?

Their accounting knowledge helped us migrate and implement our ERP effectively.

Are there any areas for improvement or something they could have done differently?

The dependability on one key resource was sometimes difficult for us to address to.

BACKGROUND

Please describe your company and your position there.

Director We provide new age digital payments

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intelegain Technologies?

App development

What were your goals for this project?

To develop MVP

SOLUTION

How did you select this vendor?

Recommended through flexi desk co working space

Describe the project and the services they provided in detail.

App development and backend development with API integration

What was the team composition?

The team was 2-3 developers from Intelegain. We had our own project managers

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They were very flexible to suit the needs of a start up.

How was project management arranged and how effective was it?

Project management was ours but the relationship manager was excellent, providing the necessary coordination and resource management

What did you find most impressive about this company?

Flexibility

Are there any areas for improvement?

One developer called out back end requirements too late. Otherwise they left no room to suggest improvement