Innovantes IT Solutions LLP

How did you select this vendor?

We had floated an RFP and assessed multiple vendors on domain strength and technical capabilities and finally decided to go ahead with Innovantes.

Describe the project in detail.

The project intended to create a single view of every employee by consolidating information from multiple systems and sources. Having a single view of the employee was critical to reduce operational complexities while ensuring optimal resource utilization. The most critical part of the project was to integrate and merge data from multiple sources while maintaining the highest levels of accuracy. The new workflows were to be designed with adequate checks and balances in place. Another part was to create new workflows for incentive management. The data was supposed to be collated and validated from multiple sources followed by calculation based on business rules and then monies transferred to employees upon approval, all without any manual intervention.

What was the team composition?

The team consisted of a Project Manager, Business Analyst, Team Leader, and a technical team comprising of developers and QA team.

How did you select this vendor?

Innovantes approached us through a digital medium. We had detailed calls with their leadership team to ascertain their competency and management commitment to complete a successful outcome. An assessment of their domain knowledge & technical competency was then undertaken prior to signing them up.

Given that we had a couple of unsuccessful attempts to implement a CRM with two other organizations, we were extremely cautious in our approach and ensured they crossed all hurdles before we finalized a partnership with Innovantes.

Describe the project in detail.

The project was intended to improve our service capability and our internal and customer-facing processes. Our work processes were outdated and mostly manual, which was prone to errors, lack of follow up and insights.

The Innovantes' team had detailed discussions to understand our existing processes & workflows and explored what our team had theorised in our pre development of the product. Thereafter, Innovantes conceptualized and developed a state-of-the-art digital platform comprising tailor-made mobile applications for iOS and Android and a custom CRM solution.

The new platform- mobile apps and CRM ensured that the entire workflow- from enquiry generation to job completion and invoicing, was fully digitized. The new workflows proposed by Innovantes were efficient and have freed up considerable management bandwidth to focus on the core business.

The CRM application had to be integrated with a customer data system and our finance and accounting system to ensure that the management had real-time operational and financial information handy at all times.

What was the team composition?

The team consisted of a Delivery Manager, Project Manager, Team Leader, and a technical team comprising of app developers and QA.

How did you select this vendor?

Innovantes was referred to us by an existing client of ours. We held multiple discussions with Innovantes and assessed them on various parameters including domain knowledge, technical competency, communication skills and reference checks with their existing clients. A platform of this kind required deep analytical capabilities to be executed well.

Describe the project and the services they provided in detail.

Innovantes worked closely with our core team to understand the concept and asked us the right set of questions. Right from the product conceptualization to design and functionality development, their team was deeply involved at every stage.

As we were attempting to create something which had not been done earlier, there were frequent iterations but the team was agile enough to accommodate these changes at various stages of development and even beyond. The application has been developed in English & Hindi, and is focussed on being an open source of data on public attitudes on national issues. Post development, the platform is still being maintained by Innovantes.

What was the team composition?

The team comprised of a Business Analyst, Project Manager, and 3 software developers, working dedicatedly on our project

How did you select this vendor?

Innovantes already works with our parent company, IJCP Group as a strategic technology partner. They were the obvious first choice for us to go to. They were able to understand our requirements and address our concerns to our complete satisfaction.

Describe the project and the services they provided in detail.

Our existing website was obsolete and built on an older technology stack. We wanted to create a new, clean website with a modern look. We wanted the website to be dynamic and help our visitors understand our key value proposition and improve our brand perception. The website required contact forms and integrations with transactional email service. Innovantes helped us create a compelling platform to help us attract visitors.

What was the team composition?

The team consisted of a Team Leader and a technical team comprising of web developers.