Innovantes IT Solutions LLP Client Reviews

Reviews

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Mobile App Development

May 06, 2020

the project

Custom CRM and Mobile App Dev for Alloy Wheel Repair Company

"From their leadership team to delivery of product I could not speak highly enough of the Innovantes team."

Mobile App Development

$10,000 to $49,999

Feb. 2019 - June 2020

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Feb. 2019 - June 2020

Project summary:

An alloy wheel repair company hired Innovantes IT Solutions LP to conceptualize and develop iOS and Android applications and a custom CRM solution. The CRM was integrated with a customer data system.

11-50 Employees

Sydney, Australia

Jon Horbury

Managing Director, Brimstone Pty Limited - TA The Wheelman

Verified

the reviewer

Managing Director, Brimstone Pty Limited - TA The Wheelman

Jon Horbury

Automotive

11-50 Employees

Sydney, Australia

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"From their leadership team to delivery of product I could not speak highly enough of the Innovantes team."

May 06, 2020

Feedback summary:

Although they aren't launched, the products are built to their exact needs, look and work great, and the company is very confident and excited about their success. The team at Innovantes IT Solutions LP was collaborative and knowledgable, and they built a great collaboration.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Managing Director at The Wheelman, Australia's largest alloy wheel repair company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Innovantes IT Solutions LLP?

Innovantes was hired to help us in our digital transformation. Internal processes had many manual inputs prone to errors and without appropriate insights. Our mandate was to redesign processes, workflows, and develop a robust and scalable technology-enabled solution that would help us drive efficiencies and improve customer experience.

We wanted a custom CRM and mobile application for our customers and the workforce which would help us streamline our internal and customer-focused processes and emerge as an agile enterprise.

What were your goals for this project?

The goal was to have a robust and scalable technology platform including custom CRM and mobile applications for our customers and workforce that would help us further improve service levels and retain our leadership position in our field, through appropriate automation of manual processes, insights and fast customer response.

We believe the project will deliver savings in the vicinity of AUD$38,000pa over the next 5 years whilst delivering a key competitive advantage to our customers.

SOLUTION

How did you select this vendor?

Innovantes approached us through a digital medium. We had detailed calls with their leadership team to ascertain their competency and management commitment to complete a successful outcome. An assessment of their domain knowledge & technical competency was then undertaken prior to signing them up.

Given that we had a couple of unsuccessful attempts to implement a CRM with two other organizations, we were extremely cautious in our approach and ensured they crossed all hurdles before we finalized a partnership with Innovantes.

Describe the project in detail.

The project was intended to improve our service capability and our internal and customer-facing processes. Our work processes were outdated and mostly manual, which was prone to errors, lack of follow up and insights.

The Innovantes' team had detailed discussions to understand our existing processes & workflows and explored what our team had theorised in our pre development of the product. Thereafter, Innovantes conceptualized and developed a state-of-the-art digital platform comprising tailor-made mobile applications for iOS and Android and a custom CRM solution.

The new platform- mobile apps and CRM ensured that the entire workflow- from enquiry generation to job completion and invoicing, was fully digitized. The new workflows proposed by Innovantes were efficient and have freed up considerable management bandwidth to focus on the core business.

The CRM application had to be integrated with a customer data system and our finance and accounting system to ensure that the management had real-time operational and financial information handy at all times.

What was the team composition?

The team consisted of a Delivery Manager, Project Manager, Team Leader, and a technical team comprising of app developers and QA.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are in the final stages of testing and expect it to be deployed by end May. The custom CRM and mobile applications, built to our exact needs, look and work great and we are very confident and extremely excited about the success of this project.

We feel the mobile applications will bring in the additional delight factor for our customers and help us further strengthen our leadership position in this segment. This project will bring about a complete digital transformation at The Wheelman and has the potential to disrupt the market as a game changer for our business in this segment.

How effective was the workflow between your team and theirs?

The communication skills and Project Management were the hallmarks of the engagement. The entire project followed the agile principles of collaborative working and continuous delivery. The domain knowledge of the team was great. The continuous workflow not only developed a great product, but great relationships between our teams in a true agile environment.

What did you find most impressive about this company?

A project of this nature required great collaboration and a strong digital acumen and I can only congratulate the Innovantes team on their masterful digital skill set. Collaboration however is often delivered through intelligent debates and a passion for the right answer and it is in this area I believe that separates Innovantes from their competitors.

We had never expected Innovantes dogged approach would match our own but they continually go above and beyond to develop the right solution for our needs, even through our testing phase. We are delighted with the overall approach and the commitment of their team right from requirement analysis to deployment.

Are there any areas for improvement?

We are happy with the overall approach and standards of delivery.

5.0

Overall Score From their leadership team to project management and delivery of product I could not speak highly enough of the Innovantes team.

5.0 Scheduling

ON TIME / DEADLINES

We quickly identified that to deliver excellence was going to take a time. Both our teams adapted along the journey to better the project delivery

5.0 Cost

Value / within estimates

I believe this is a very cost effective solution that will pay down x 5 times whilst delivering a higher level of customer satisfaction

5.0 Quality

Service & deliverables

Innovantes approach, nurturing conversations and challenging arguments to change/adapt processes to find the right product has been unquestionable.

5.0 NPS

Willing to refer

We will continue to develop our product with Innovantes over time including new elements which we have already commenced planning for.

Mobile App Development

Mar 31, 2020

the project

Mobile App Development for Hospital Network

"The engagement levels of the team are very strong."

Mobile App Development

Confidential

Jan. 2017 - Jan. 2020

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Jan. 2017 - Jan. 2020

Project summary:

Innovantes IT Solutions LLP is the technical partner of a hospital network. They've developed mobile apps for work management, created sales enablement solutions, handled patient-facing processes, and more.

1,001-5,000 Employees

Chandigarh, India

CEO, Hospital Network

Verified

the reviewer

CEO, Hospital Network

Hospital & Health Care

1,001-5,000 Employees

Chandigarh, India

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The engagement levels of the team are very strong."

Mar 31, 2020

Feedback summary:

Their continued success has earned the network's repeated business. Their team is engaged, supportive, and easy to communicate with. The hospital has experienced an improvement in patient feedback, efficiency gains in the backend, and improved sales processes because of their work.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Chairman and CEO of one of the largest hospital networks in India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Innovantes IT Solutions LLP?

Our engagement with Innovantes started when we hired them to develop mobile apps for our business. Over time they have grown from application development to an innovation partner helping us drive efficiencies in our internal and patient-facing processes. They have provided us with a host of technology-enabled solutions including mobile applications for workforce management, sales enablement solutions, Business Process outsourcing handling our critical patient-facing processes, feedback management, and management dashboards.

What were your goals for this project?

The focus has been to drive growth digitally and creating value for all our stakeholders.

SOLUTION

How did you select this vendor?

Innovantes was referred to us by an existing client of ours.

Describe the project in detail.

Innovantes was tasked with revamping our existing technology architecture and develop modern mobile applications for our group. Appointment management was a key requirement as we wanted more users to move away from the phone to self-scheduling, helping drive efficiencies. We also required a mobile application for better salesforce management and a feedback management solution with a CRM that could give us a real-time overview of our sales teams and provide us with insights to take corrective actions on a real-time basis.

What was the team composition?

Our interaction has been with their CEO, Project Managers and Design teams. The complete team included app developers, architects, and QA team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

nnovantes' ability to support us throughout the development lifecycle of different projects and their after-sales support have been the key factors we continue to work with them. The engagement levels of the team are very strong. We have experienced an improvement in patient feedback, huge efficiency gains in our backend operations and improved sales processes.

How effective was the workflow between your team and theirs?

We are happy with their Project Management approach and the flow of communication.

What did you find most impressive about this company?

Innovantes' understanding of the complex healthcare domain is appreciable. They understand the nuances and complexities associated with healthcare and are able to come out with innovative solutions to manage them

Are there any areas for improvement?

We wish them all the very best and hope to continue working with them on more digital initiatives.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Mar 13, 2020

the project

Web App Development for Policy Advocacy Organization

"There was complete transparency about cost and clarity in communication."

Web Development

$10,000 to $49,999

Sept. 2017 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Sept. 2017 - Ongoing

Project summary:

Innovantes IT Solutions LLP developed a web application for a policy advocacy organization. The team was involved in product conceptualization, design, and functionality development.

1-10 Employees

Delhi, India

Kartik Desai

Executive Director, Asha Impact

Verified

the reviewer

Executive Director, Asha Impact

Kartik Desai

Media

1-10 Employees

Delhi, India

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"There was complete transparency about cost and clarity in communication."

Mar 13, 2020

Feedback summary:

The platform has allowed the company to become a prominent voice on political matters. Innovantes IT Solutions LLP establishes a smooth workflow to ensure effective communication and collaboration. The team is open, hard-working, and personable.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Co-founder and CEO of QNA, a data analytics platform on social issues for young Indians. I also lead Asha Impact, an impact investing and policy advocacy organisation operating a multi-family office for Indian business leaders and philanthropists to jointly invest in social enterprises and engage with the government.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Innovantes IT Solutions LLP?

Over the last decade, we have witnessed complete erosion of independent media. Paid news, censorship, polarized debate and sensationalism are at an all time high. Online social media platforms have not helped either. There is no credible, neutral, open source of data on public attitudes on national issues. We wanted to address this issue by creating a truly independent, credible, unbiased platform, which can be used by common people to get a sense of true pulse of the nation.

What were your goals for this project?

The focus was to create the world's first independent, open-data driven citizen engagement platform. The envisioned platform was supposed to be an analytical platform which lets users engage with the latest news and generate attitudinal insights on any major topic of interest.

SOLUTION

How did you select this vendor?

Innovantes was referred to us by an existing client of ours. We held multiple discussions with Innovantes and assessed them on various parameters including domain knowledge, technical competency, communication skills and reference checks with their existing clients. A platform of this kind required deep analytical capabilities to be executed well.

Describe the project and the services they provided in detail.

Innovantes worked closely with our core team to understand the concept and asked us the right set of questions. Right from the product conceptualization to design and functionality development, their team was deeply involved at every stage.

As we were attempting to create something which had not been done earlier, there were frequent iterations but the team was agile enough to accommodate these changes at various stages of development and even beyond. The application has been developed in English & Hindi, and is focussed on being an open source of data on public attitudes on national issues. Post development, the platform is still being maintained by Innovantes.

What was the team composition?

The team comprised of a Business Analyst, Project Manager, and 3 software developers, working dedicatedly on our project

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

QNA has emerged India's first online polling platform on sensitive social, political and economic issues.

How was project management arranged and how effective was it?

There was effective communication with all stakeholders. Strong analytical skill set of the team ensured the project was delivered timely and launched in time. We are quite happy with the project planning and technical skillset of the team.

What did you find most impressive about this company?

There was complete transparency about cost and clarity in communication. Timely Application launch helped us meet our goals. We are happy to refer them for mobile and web application development, especially in domains which require high analytical capabilities.

Are there any areas for improvement?

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Mar 10, 2020

the project

App Dev for Technology Consultancy

"The team was quick to pick up our requirements and quickly developed the components."

Mobile App Development

Confidential

Apr. - Oct. 2018

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Apr. - Oct. 2018

Project summary:

Innovantes IT Solutions LLP developed a digital solution for a previously manual training process. It includes an iOS and Android app, a CRM, and a management dashboard.

501-1,000 Employees

Gurgaon, India

Project Manager, Technology Consultancy

Verified

the reviewer

Project Manager, Technology Consultancy

Automotive

501-1,000 Employees

Gurgaon, India

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The team was quick to pick up our requirements and quickly developed the components."

Mar 10, 2020

Feedback summary:

The solution has enhanced the efficiency of the training program, saving time while improving user adherence. The team brought a depth of technical knowledge, along with seamless communication skills, to the engagement.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Manager at a leading consultancy handling the account of one of the largest auto manufacturers of the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Innovantes IT Solutions LLP?

Innovantes was mandated to develop an app based digital solution to overhaul the existing training and evaluation process for the dealership employees of our client. Our existing process involved the trainers visiting the dealerships, conduct training and on-the-job evaluations and finally filling up the excel sheets with the details of the training. The process was manually intensive and filling up multiple documents and uploading images were time-consuming and prone to errors. We felt a digital solution would address these issues while ensuring data consistency. In line with the strategic goals, the management also required real-time data access to plug gaps and make the programs more effective.

What were your goals for this project?

The intent was to leverage technology and to improve the training process through a digital solution, thus enabling the workforce to deliver stellar services and add value to company's strategic and tactical goals.

SOLUTION

How did you select this vendor?

All aspects were evaluated including professional calibre, domain strength, technical capabilities, delivery processes, industry ranking and client references.

Describe the project in detail.

The project was intended to improve the existing training process. Innovantes did a deep dive to understand the management requirements, thereafter conceptualised and developed a state-of-the-art digital platform comprising of tailor-made mobile applications for iOS and Android and a CRM solution. The new platform ensured that the trainers are able to conduct the training and evaluation using the mobile apps and the data is available in real-time in the new CRM dashboard. We also required the functionality to conduct training in offline mode and then push the same later to the central system. The management could use the dashboard to see the efficacy of training and productivity on a real-time basis.

What was the team composition?

The team consisted of a Project Manager, Team Leader and a technical team comprising of app developers and QA.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Mobile and CRM Applications developed brought about a complete digital transformation resulting in enhanced top-line and bottom-line benefits. Now we have a robust platform in place having multiple features incorporated making it a unique application otherwise not available in the market. We have seen significant improvement in training adherence and training coverage. We have also seen a significant improvement in man-hours required to process the training reports.

How effective was the workflow between your team and theirs?

The communication skills and technical and domain knowledge of the point of contact from the delivery team was good which ensured that they captured the requirements well. There was timely and frequent interaction between us and the delivery team.

What did you find most impressive about this company?

We were happy with the timelines in which the project of this size and nature was delivered. Communication as great so were the charges of development and the post-deployment support. The team was quick to pick up our requirements and quickly developed the components as we found befitting to have a robust digital platform.

Are there any areas for improvement?

We had a great experience and wish Innovantes all the best to maintain their current standards of quality delivery for their clients. However, we do feel that timelines for delivery could have been improved at times.

5.0

Overall Score We are satisfied with them & their overall approach towards the assigned project.

5.0 Scheduling

ON TIME / DEADLINES

Delivery as per schedule meeting stringent go-live deadlines

5.0 Cost

Value / within estimates

Very Competitive pricing for the quality delivered

5.0 Quality

Service & deliverables

Quality as per industry best standards, Agile Methodology adoption created delight factor

5.0 NPS

Willing to refer

We are happy to share their reference with others

Web Development

Mar 09, 2020

the project

Web Dev for Communications Company

"We were happy with their overall approach to project management."

Web Development

Less than $10,000

Nov. 2019 - Jan. 2020

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

Less than $10,000

Nov. 2019 - Jan. 2020

Project summary:

Innovantes IT Solutions LLP redeveloped an existing web portal with the aim of enhancing its visual appeal. This involved implementing an integration with a transactional email service.

11-50 Employees

India

Naina Aggarwal Ahuja

Founder & COO, Talking Point Communications

Verified

the reviewer

Founder & COO, Talking Point Communications

Naina Aggarwal Ahuja

Advertising & Marketing

11-50 Employees

India

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

the review

"We were happy with their overall approach to project management."

Mar 09, 2020

Feedback summary:

Users have complimented the new website's polished design. Now, more visitors send inquiries to internal stakeholders. The team's smooth collaboration style was a highlight.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Founder & COO at Talking Point Communications (TPC). TPC is one of the leading PR agencies in India handling accounts of some of the best organizations across healthcare, pharma and media sectors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Innovantes IT Solutions LLP?

We had hired Innovantes to redevelop our existing web portal.

What were your goals for this project?

The goal was to rebuild our existing website to create a new dynamic web portal, helping us improve our reach and brand perception.

SOLUTION

How did you select this vendor?

Innovantes already works with our parent company, IJCP Group as a strategic technology partner. They were the obvious first choice for us to go to. They were able to understand our requirements and address our concerns to our complete satisfaction.

Describe the project and the services they provided in detail.

Our existing website was obsolete and built on an older technology stack. We wanted to create a new, clean website with a modern look. We wanted the website to be dynamic and help our visitors understand our key value proposition and improve our brand perception. The website required contact forms and integrations with transactional email service. Innovantes helped us create a compelling platform to help us attract visitors.

What was the team composition?

The team consisted of a Team Leader and a technical team comprising of web developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new robust web portal has been liked by our visitors and we are receiving very positive feedback. The clean design has been appreciated by our customers and we have seen an increase in the number of enquiries coming in.

How was project management arranged and how effective was it?

The communication skills of the team were quite good. The quality of interaction between is and the technical team was also good.

What did you find most impressive about this company?

We were happy with their overall approach to project management.

Are there any areas for improvement?

We do feel that timelines for delivery could have been improved.

5.0

Overall Score Very satisfied with overall work

4.5 Scheduling

ON TIME / DEADLINES

Delivery as per schedule meeting stringent go-live deadlines

4.5 Cost

Value / within estimates

Very Competitive pricing for the quality delivered

5.0 Quality

Service & deliverables

Quality as per industry best standards, Agile Methodology adoption created delight factor

5.0 NPS

Willing to refer

Yes, We were extremely satisfied hence have been aggressive in sharing references in the professional circle

Web Development

Mar 05, 2020

the project

Online Healthcare Resource Platform Development

"The team had outstanding skills and technical and domain knowledge, resulting in developing a robust application."

Web Development

$10,000 to $49,999

Oct. 2018 - Ongoing

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Oct. 2018 - Ongoing

Project summary:

Innovantes IT Solutions LLP has developed a digital platform for healthcare providers. Users could take online courses, complete certification programs, and watch live webcasts from renowned medical experts.

51-200 Employees

India

Nilesh Aggarwal

CEO, IJCP Publications

Verified

the reviewer

CEO, IJCP Publications

Nilesh Aggarwal

Healthcare

51-200 Employees

India

Online Review

The client submitted this review online.

Verified

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The team had outstanding skills and technical and domain knowledge, resulting in developing a robust application."

Mar 05, 2020

Feedback summary:

The platform has emerged as one of India's fasting growing resources for doctors, and Innovantes IT Solutions LLP is still building out new features for it such as a chatbot. The team has proven technical skills and business acumen, which ensures that they deliver on all requirements.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO of IJCP Publications Ltd

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Innovantes IT Solutions LLP?

We have been in the Medical Communication space for over 2 decades. Having seen the industry closely, there has been a dramatic shift in the way health information is sought. Patients want to take greater control of their health but unfortunately, do not have access to reliable information most of the times.

We have also realized that videos increase the patient’s comprehension of their ailments or the subject. Reliance on Google for health needs is a dangerous trend as it is difficult to differentiate between right and the wrong.

Similarly, it is imperative that healthcare providers keep themselves updated with the latest in their domain, enabling them to improve the quality of care. We tried to address these twin challenges with Medtalks.

What were your goals for this project?

The focus was to develop a digital platform that can leverage the web to disseminate trustworthy information to knowledge seekers and provide the healthcare providers with self-paced courses, certification programs and the much-awaited live webcasts delivered by globally renowned medical experts on a wide range of topics aimed at enhancing their skillsets.

SOLUTION

How did you select this vendor?

Describe the project and the services they provided in detail.

Innovantes worked in close collaboration with us, took a good grasp of the requirements to design the solution. There was dedicated channelization of energies to develop a robust digital platform to keep the doctors and the healthcare providers abreast with the latest breakthroughs in their respective domains.

The application was custom developed using PHP, MySQL and had multiple integrations for live streaming. It is hosted on AWS.

The application has been developed in multiple languages- English & Hindi and has 3 sections- Medbytes, aimed at providing trustworthy health information to the patients and general users, while the other 2 sections- CMEs and Webinars meant for the healthcare providers, provide them with live webinars and self-paced learning programs.

We are also collaborating with Innovantes to build a custom chatbot to address patient's queries on our social media accounts and website.

What was the team composition?

The team comprised of a dedicated Project Manager, Team Leader, and 3 software developers, working dedicatedly on our project

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Medtalks has emerged India's fastest growing online platform helping doctors and patients improve quality of care.

How was project management arranged and how effective was it?

There was very satisfactory communication between business and technical stakeholders. Having good technical and business acumen enabled the project team members to capture correct complete requirements and deliver the solution timely. The team had outstanding skills and technical and domain knowledge, resulting in developing a robust application.

What did you find most impressive about this company?

Transparency and clarity in Communication
Agile Methodology of application development
Knowhow of latest in technology, specifically in the Healthcare vertical was amazing
Timely Application Development and Delivery helped us meet our strategic and tactical objectives of reaching out to the most having numerous registrations of knowledge seekers including patients and healthcare experts immediately after the launch of the platform
The pricing was very transparent and competitive for an application of this complexity

We are happy to refer them for mobile and web application development not only in the healthcare vertical but also in other domains requiring hi-tech software applications rendering high performance.

Are there any areas for improvement?

We are happy with their services are continue to work with him.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Development

Feb 27, 2020

the project

Multiple Developments for Multinational Healthcare Companies

"Innovantes understands the unique healthcare market extremely fluently, which is both unusual and impressive."

Development

Confidential

Jun. 2016 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Jun. 2016 - Ongoing

Project summary:

Innovantes IT Solutions LLP is the ongoing development partner in the healthcare space. Currently, they’re developing a web platform, and in the past they’ve built several mobile apps.

11-50 Employees

New Delhi, India

Senior Manager Digital Strategy, Multinational Healthcare Company

Verified

the reviewer

Senior Manager Digital Strategy, Multinational Healthcare Company

Healthcare

11-50 Employees

New Delhi, India

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Innovantes understands the unique healthcare market extremely fluently, which is both unusual and impressive."

Feb 27, 2020

Feedback summary:

Internal stakeholders have been consistently impressed, contracting Innovantes for several different engagements in different organizations. The team is accommodating, effective, and skilled across a range of technologies.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I lead business model innovation for the Asia-Pacific Division of a large multinational healthcare company.

However, I’ve worked with Innovantes in several other positions, including a health tech startup I launched.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Innovantes IT Solutions LLP?

In my first engagement with Innovantes, they assisted our health tech startup with the development of mobile products. After, they built a few more products in a few more companies.

Finally, we’re partnering with them in my current organization, a multinational healthcare company, where they assist with web development.

SOLUTION

What was the scope of their involvement?

Our startup, which was essentially a doctor network, had partnered with a US-based company to develop all of our technology. However, given the nature of our company, we needed to update our software capabilities pretty regularly.

Innovantes helped us rebuild our modern mobile products. They used Python and MySQL, and migrated our original platform from Node.js onto a new system.

The team also provided dev-ops support, with their founder acting as our own CTO.

In our web development projects, they support some of our higher-profile hospital clients. For this project, they use PHP and MySQL.

What is the team composition?

We’ve interacted with a large amount of Innovantes’ team members. Their CEO, lead developer, and designer have been some of our main contacts.

How did you come to work with Innovantes IT Solutions LLP?

I was referred to Innovantes by a prominent contact when I was in the health tech space.

What is the status of this engagement?

My first engagement with Innovantes began in June 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve greatly appreciated Innovantes’ ability to consistently support us throughout the development lifestyle of our projects. The team’s engagement levels are strong, not just with us but with our clients.

With the startup piece, we tracked data on Google Analytics on a daily basis and saw an increase in user traction. At one point, we integrated Mixpanel as well, and noticed really great results on both platforms following the launch of Innovantes’ work.

In our current project, we’re still in the development stage. We have plans to launch in the next month or so, and are confident about the software’s performance based on the success of their previous deliverables for us.

How did Innovantes IT Solutions LLP perform from a project management standpoint?

From a management perspective, they’re highly proactive early on, making sure processes are defined well before they begin working on tasks. It was really helpful to have them a few steps ahead in the beginning.

The team uses Trello, which allows our internal team to access consistent updates on the software lifecycle. We keep in touch over Slack.

What did you find most impressive about them?

Innovantes understands the unique healthcare market extremely fluently, which is unusual and impressive. Their approach to project and client management is fluid, maintaining one point of contact across all aspects of the software. The team is always engaged and proactively works to accomplish tasks.

They take a really agile approach towards accommodating both us and our clients, especially given how rapidly our needs and goals change.

Are there any areas they could improve?

There’s nothing negative I can say about the engagement so far.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Apr 10, 2020

the project

Mobile App Dev for Health Lab Chain

"We have seen significant productivity improvements and increased adoption by our partners and users."

Mobile App Development

Confidential

Oct. 2016 - Ongoing

4.5

Quality:

4.5

Schedule:

4.5

Cost:

4.0

Willing to refer:

5.0

Confidential

Oct. 2016 - Ongoing

Project summary:

A laboratory diagnostic chain hired Innovantes IT Solutions LLP to develop mobile applications. They also created a new CRM, sales process management solutions, and other digital products for the chain.

201-500 Employees

Chandigarh, India

CTO and Lab Director, Lab Diagnostics Chain

Verified

the reviewer

CTO and Lab Director, Lab Diagnostics Chain

Healthcare

201-500 Employees

Chandigarh, India

Online Review

The client submitted this review online.

Verified

4.5

Quality:

4.5

Schedule:

4.5

Cost:

4.0

Willing to refer:

5.0

the review

"We have seen significant productivity improvements and increased adoption by our partners and users."

Apr 10, 2020

Feedback summary:

Productivity has increased as Innovantes IT Solutions LLP's work is increasingly adopted. They're communicative, deliver on-time, and understand the health care domain. The chain is happy with the partnership and will continue to provide them work.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CTO of one of the largest laboratory diagnostic chains in North India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Innovantes IT Solutions LLP?

We had hired Innovantes to develop mobile applications for our diagnostic chain. That mandate got expanded and over time Innovantes has provided us with a host of tech solutions helping us in our digital transformation journey. A areas where they have helped us include technology-enabled sales process management solutions, CRM development, feedback management. A key initiative that Innovantes spearheaded for us was to develop a digital solution for B2B expansion.

What were your goals for this project?

The goal of the project was to establish a digital model to rapidly increase our footprint. The intent was to increase our B2B network and expand our market share in the B2C segment.

SOLUTION

How did you select this vendor?

Innovantes was referred to us by our existing client.

Describe the project in detail.

We required a way to improve our growth by competitively differentiating ourselves in the market and better meet the needs of the patients. The project was intended to rapidly increase our partner base and onboard new business partners. We also wanted to automate and digitize the entire patient journey right from booking to reporting and feedback management to drive efficiencies. The core solution developed consisted of mobile apps for patients, B2B partners, and CRM applications and was integrated with our LIS.

What was the team composition?

The team consisted of Project Manager, Delivery manager, lead developers, and quality analysts.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen significant productivity improvements and increased adoption by our partners and users.

How effective was the workflow between your team and theirs?

The communication flow was good, so was the delivery management.

What did you find most impressive about this company?

We are impressed with Innovantes' understanding of the healthcare domain. Being a complicated and evolving field, there are few who understand the domain well.

Are there any areas for improvement?

We are happy with the engagement so far and plan to expand our association.

4.5

Overall Score Really satisfied with our association with Innovantes

4.5 Scheduling

ON TIME / DEADLINES

Happy with delivery timelines

4.0 Cost

Value / within estimates

Transparent pricing

4.5 Quality

Service & deliverables

Deliverables met our quality standards

5.0 NPS

Willing to refer

Glad to refer them for sophisticated tech solutions

Contact

Digital Transformation and IT Technology Services

headquarters

other locations

Focus

Portfolio

Improving salesforce effectiveness

Mobile App based eCommerce platform for NM Foods

Redefining the patient experience

Learning Management Tool for Nissan Motors

Healthcare Learning and Patient Education Platform

QNA

Reviews

Reviews

the project

the reviewer

the review

May 06, 2020

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

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the reviewer

the review

Mar 31, 2020

the review

ON TIME / DEADLINES

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Willing to refer

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the reviewer

the review

Mar 13, 2020

the review

ON TIME / DEADLINES

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Willing to refer

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the review

Mar 10, 2020

the review

ON TIME / DEADLINES

Value / within estimates

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Willing to refer

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the reviewer

the review

Mar 09, 2020

the review

ON TIME / DEADLINES

Value / within estimates

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Willing to refer

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the reviewer

the review

Mar 05, 2020

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

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the reviewer

the review

Feb 27, 2020

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review