INMIND

Introduce your business and what you do there.

I’m an executive of a digital identity app.

What challenge were you trying to address with INMIND?

We needed developers to build the app.

What was the scope of their involvement?

We had an initial consultation and discovery phase with INMIND. There was a back-and-forth iteration with them, and then we went through a beta testing phase before launching the app. The delivered product was a multiplatform application from scratch. Users can upload documentation and photos of themselves, request and receive information from other businesses, and connect with other companies through a generated QR code that links you to their general information.

What is the team composition?

We worked with four different people throughout the project; a project manager, a designer, and developers.

How did you come to work with INMIND?

I did extensive research on developing companies. When I met INMIND, their expertise, customer service, knowledge of technology, and competence stood out above the rest. They were also budget-friendly, so it was an obvious choice for us.

How much have you invested with them?

We spent around $30,000 with them.

What is the status of this engagement?

We worked together from November 2020–June 2021.

What evidence can you share that demonstrates the impact of the engagement?

Their work was top-notch — they handle a proper process, and everything they do is entirely professional.

How did INMIND perform from a project management standpoint?

They were excellent. INMIND was on top of everything and kept direct communication with me always. It was a responsive process where they understood all my requirements, and that reflected in their work. In terms of communication, we used email and video chat via Google Hangouts.

What did you find most impressive about them?

Their customer service, quality of work, and pricing are what stood out to me the most.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — they were perfect. 

Any advice for potential customers?

Stop considering other providers and go with INMIND; they do the best job promptly.

Please describe your company and your position there.

I am the Director of Web development at a cloud services company. We build managed EDI, API integration, and web driven solutions that power business for leading companies across the globe.

For what projects/services did your company hire INMIND, and what were your goals?

We needed to integrate a mobile component within an existing enterprise web application. We wanted a simple, intuitive mobile interface that supported highly complex form processing.

How did you select this vendor and what were the deciding factors?

We connected to InMind and Omar via upwork initially. We choose them because they were a great fit. They really listened to us and understood what we were requesting and the challenges inherent in the integration and could provide the expertise we required. We felt we would work well with Omar and his group.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided wireframes and screen flow information. We were developing the backend JSON api for the existing database while they were working on the mobile application so development speed was driven by our progress. This required frequent communication via Slack and Teams. We requested React Native and required use of Google mapping and geolocation APIs.



The real challenge of the project was integration with our existing form templating. Forms are dynamically built and template driven. Every form is customized for every customer however the logic that creates the form is generic. Forms also change uniquely based upon user choices. This was highly complex and required effective communication and collaboration and rounds of review and testing before launch.

How many resources from the vendor's team worked with you, and what were their positions?

Our primary contact was Juan, our team lead throughout the project. We had two primary developers throughout the project. Omar touched base with us on overall progress.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The application was launched and we have not had a single issue. It has been well received by users and has received only positive feedback. We are currently planning phase 2 and 3 expansions.

Describe their project management style, including communication tools and timeliness.

Our Team Lead Juan was great to work with. Our project had an atypical and demanding work flow. This required consistent, effective communication via Slack, Teams, Google Docs, and various process schemas via LucidSparc. Their team always stayed on top of deliverables and progress.

What did you find most impressive or unique about this company?

They really understood our project and deliverables. They recreated a complex form system in a mobile environment. They got us, our project and our concerns. They delivered a great quality result. We felt they were partners in our process.

Are there any areas for improvement or something they could have done differently?

I believe more on our side than theirs. We need to have our project pieces completed before they begin theirs for the most efficient development flow.

Please describe your company and your position there.

I am a co-founder and CEO of Disruptive Force LLC. We merge technology with exercise equipment. Our flagship product is Axon™, a portable, programmable fitness tool that measures the force users apply while they work out.

For what projects/services did your company hire INMIND?

We had developed a mobile app for Android, but it was very much a prototype and not suitable for most, non-tech-savvy customers to use. We hired INMIND to build a simple, clean, intuitive iOS app that would interface with Axon™, both to receive and plot rep data in real time and to allow customers to define a rep and download it to Axon™.

What were your goals for this project?

We wanted a simple, clean, intuitive iOS app that would interface with Axon™, both to receive and plot rep data in real time and to allow customers to define a rep and download it to Axon™. And, of course, the app had to be accepted into the app store so our customers could download it.

How did you select INMIND?

The INMIND team originally found us several years ago when we launched a Kickstarter (which we eventually canceled). The INMIND team kept in touch with us for all of the intervening years, which we really appreciated.

When we decided to go ahead and kick off an app, we requested proposals from a few vendors, including INMIND. INMIND's proposal was thorough and thoughtful, and the pricing was also reasonable for what we wanted and needed.

Given the quality of the proposal, our review of INMIND's work, and the fact that INMIND had kept in touch and remained patient with us, choosing INMIND was a no-brainer.

Describe the project in detail.

During the request for proposal stage, we had sent an overview and very basic wireframe suggestions. When we kicked off the project, INMIND already had some idea of what we wanted. We had a productive kick-off meeting during which INMIND showed us what they had in mind and asking for feedback.

We then sent additional technical information (e.g., about the API) and assets (e.g., logos, photos of the product, etc.), and an Axon™ so INMIND could test the app's functionality. INMIND set us up with beta access so we could test when the app was ready.

After a couple of rounds of feedback (most of which was minimal and the result of actually using the app with Axon™ rather than thinking about using the app with Axon™), we approved AxonFit™ and the INMIND team turned to getting app store approval, mostly without much help from us (other than account setup, etc.).

Overall, it was a very smooth, easy process.

What was the team composition?

We were assigned a project manager, Julio, who was our exclusive point of contact. Omar, our account manager, handled the administrative end, such as invoicing, the development agreement, etc.

Can you share any outcomes from the project that demonstrate progress or success?

We have only been selling Axon™ for less than a month, but so far we have had no complaints about AxonFit™. Our team has been using it extensively in testing, and because it allows for added functionality with Axon™, and we have not noticed any bugs or flaky behavior.

I have no idea how many people have downloaded it, but it is not an app that will be useful without an Axon™, so we did not expect huge numbers of downloads.

How effective was the workflow between your team and theirs?

It was great. Julio was very responsive whenever we had questions or raised issues. We generally communicated via shared documents/folders, and we did not even think about the time zone difference. The hardest part was getting the Axon™ to Uruguay, but once that was done, INMIND just did the work without any drama.

What did you find most impressive about this company?

Two things impressed us about INMIND. First, that they stuck with us for literally 4+ years while we developed the product that we are now selling. We are a very small company, and most app developers would not have given us the time of day. We really appreciated being treated as a valued potential customer.

Second, the entire process was just EASY. INMIND made a quality app for us that looks good and does what we need, and they did it without any drama or crises. They took care of things themselves and were communicative with us the right amount.

From the beginning, we felt confident that they were getting the job done, so we did not have to worry about the project. We also knew that they knew more than we did about app development, so we trusted them to get the job done, which they did.

They were also very patient in answering what I am sure were a bunch of questions that showed how naive we were/are regarding mobile apps!

Are there any areas for improvement?

Honestly, I cannot think of any. It truly was a great experience to work with INMIND, and we intend to continue working with them on any enhancements we make to the app. Depending on how much traction we get with Axon™, we may decide also to do an Android app, in which case we will turn to INMIND again.

Introduce your business and what you do there.

I’m the CEO of a blockchain technology company developing solutions for retail supply chains.

What challenge were you trying to address with INMIND?

We needed an expert team to help us develop an app.

What was the scope of their involvement?

INMIND built an app for iOS and Android devices that allows consumers with products and verifies the tracer ID throughout the supply chain. That involves connecting with our blockchain ecosystem and developed a futuristic, animated app for one of the largest retailers in Latin America.

What is the team composition?

We worked with six people.

How did you come to work with INMIND?

I chose them based on the feedback and experiences of other companies they’ve worked with in the past.

What is the status of this engagement?

The project ran from April until November 2019. They still provide support services, and we’re looking to engage them in new projects.

What evidence can you share that demonstrates the impact of the engagement?

INMIND did an excellent job. Everything from the project management to the development phase to support went smoothly. They were attentive to any issues that arose. We couldn’t have been happier with their service.

How did INMIND perform from a project management standpoint?

One thing we want to highlight is their ability to understand the requirements and push back when needed. Every time they didn’t understand or felt that a different solution would work better, they spoke up. That proactivity and willingness to come up with the best solution was something we really liked.

What did you find most impressive about them?

Their design and animations were really cool. The way they deliver on target with our timeline also satisfied us.

Are there any areas they could improve?

I can’t think of one.

Please describe your company and your position there.

Last Bottle Wines is an online wine retailer that sells one particular wine a day at a discount, otherwise known as a flash sale. I work as the director of marketing, managing our social media, advertising, blog content, and partnerships.

For what projects/services did your company hire INMIND?

We previously had an existing mobile app that was very basic; it was nothing more than a bookmark to our site and only allowed us to send push notifications when a new offer hit. When we decided to build the new iteration, we engaged INMIND to create a fully functional e-commerce app that could essentially do everything our website could. 

What were your goals for this project? 

Our primary objective was to rebuild our app from the ground up, adding a payment functionality, prompts to review the app, the ability to register an account, and so on. We also hoped to maintain a relationship with our chosen development partner for future updates.

How did you select this vendor? 

Our previous app developers quoted out of our price range, so I posted an ad on Upwork to find a new partner. Out of roughly 50 applicants, I narrowed the list down to about 5–10 agencies before I started to ask questions, reviewing each vendor’s work and website. I went with INMIND because they gave a reasonable estimate, seemed to have a good track record, and communicated reasonably well in English.  

Describe the project in detail. 

Within a month, INMIND fully rebuilt our app for iOS/Android, hosting the source code on GitHub so that we could completely own the solution. The app allows users to register an account and purchase wine online. There are also prompts for users to leave reviews for the app.

What was the team composition? 

Omar (Co-Founder, INMIND) and Juan (Co-Founder, INMIND) have been my primary contacts since the beginning, but there may have been another resource in the background.

Can you share any outcomes from the project that demonstrate progress or success? 

Overall, I’ve been very happy with INMIND’s work. Now that we have an in-app prompt to get users to leave reviews, the feedback has been almost entirely five-star positive. This has greatly increased our presence and trust in the app stores.

They’ve also set us up on a much better platform to monitor app usage, analytics, crashes, and more, which has come in handy. The app is stable for the most part, and any bugs have been addressed and fixed quickly.

Since then, INMIND has continued to provide ongoing support and upgrades as needed. We recently needed to update Stripe’s payment functionality—it was an issue concerning payment security that was beyond my understanding. But the team was able to make the fix in a matter of weeks, delivering the update on time. 

How effective was the workflow between your team and theirs? 

We communicate mostly via email, and it’s always easy to understand and convey any items that needed fixing. No real timeline or workflow has been necessary. They’ve always been prompt and responsive. 

What did you find most impressive about this company? 

They’re honest and quick to communicate, and they obviously know how to build a good app. They bill us hourly at a reasonable price and have generated good value for us. 

Are there any areas for improvement? 

No, I can't think of any.

Introduce your business and what you do there.

I'm the co-founder of Auctionmethod. We make software for auction companies.

What challenge were you trying to address with INMIND?

We were looking for a vendor to help us develop a mobile application.

What was the scope of their involvement?

They developed a Xamarin-based application for iOS and Android. The app can used for building catalogs for auctions.

What is the team composition?

I've worked with 3–4 members of their team.

How did you come to work with INMIND?

I found them through a web search.

How much have you invested with them?

We've spend about $20,000.

What is the status of this engagement?

We started working with them in July 2018 and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They did a great job, particularly with the UI. There were many uncertainties in the project, but they handled everything very well, delivering a high-quality product.

How did INMIND perform from a project management standpoint?

They're very responsive and flexible. It was our first project together, so there were some communication challenges at the beginning, but we worked through them.

What did you find most impressive about them?

It was a complicated project, but they did an excellent job managing everything.

Are there any areas they could improve?

I can't think of anything.

Introduce your business and what you do there.

I’m a co-founder and CTO of a technology provider that works with third-party logistics companies. We provide technology solutions to shippers in the US market.

What challenge were you trying to address with INMIND?

We were developing an iOS and Android solution that would use drivers’ cell phones to provide location tracking to shippers.

What was the scope of their involvement?

INMIND has worked with Angular for our solution.

What is the team composition?

We’ve worked with as many as three developers at a time.

How did you come to work with INMIND?

They were very professional and responsive, and I was more than confident they knew what they were doing.

What is the status of this engagement?

We’ve been working with them since April 2018.

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is really high. They've solved several issues our customers faced.

How did INMIND perform from a project management standpoint?

They're agile and adaptable, modifying their work style to fit our processes. Their responsiveness helps them accomplish what we require.

What did you find most impressive about them?

Three previous developers weren’t able to identify or resolve our solution's problems, but INMIND isolated the problem in a few hours.

Are there any areas they could improve?

Everything went well regarding their processes. I have no suggestions at this time.

Introduce your business and what you do there.

I’m project manager at an agency that provides web services for a variety of projects in satellite development and the cryptocurrency space.

What challenge were you trying to address with INMIND?

One of our cryptocurrency clients has an internal app called Rocket.Chat, which they host on an internal server. The client gives employees certificates to access the app; these are revoked when they leave the company. Both the internal server and certificates are as important security protections. Rocket.Chat is easy to use on Safari and Firefox, on both Mac and Windows computers. However, the app versions couldn’t process the certificates. We needed a third party to code the iOS and Android apps for this functionality.

What was the scope of their involvement?

INMIND joined this open-source project. They coded both the iOS and Android versions on Swift and Android Studio, respectively. The team had to work around iOS protocol, which doesn’t allow apps to access device keychains; Rocket.Chat wouldn’t pull the device certificates automatically. To resolve this issue, they created a flow and functionality to open the certificate within the app, save the data, and then use that as access to the Rocket.Chat URL server.

What is the team composition?

We had a product manager, an iOS engineer, and an Android engineer. We also had other people join the team to resolve specific certificate and installation issues.

How did you come to work with INMIND?

Five app developers told us that our request was impossible. Another two developers attempted the fixes, but only determined that they couldn’t be done. INMIND said they could execute the project after completing a discovery phase. We hired them after we validated their plan.

How much have you invested with them?

We’ve spent between $35,000–$40,000.

What is the status of this engagement?

Work started in January 2018 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The app ran smoothly after several testing rounds. We didn’t get any feedback from the firm, which is the best kind of feedback.

We’re enjoy working with INMIND. They put the app on GitHub for our client, even though that wasn’t part of the original scope. We’re planning another project similar in size to the current one.

How did INMIND perform from a project management standpoint?

The team is competent and communicates well; they answer our questions clearly and concisely. They’re international, but everyone is nearly in English.

The product manager allowed me to interact with the engineers directly. I’ve served as a product manager, so I knew how to communicate with engineers. The arrangement made work efficient.

What did you find most impressive about them?

They care about keeping the customer happy. Most agencies try to extract fees out of their clients, but INMIND won’t always charge for out-of-scope requests if they’re reasonable. When we do pay extra, the costs are fair for what we’re asking.

Are there any areas they could improve?

No, there aren’t. There were some bumps, but all web development projects have new ground to negotiate. Neither party will be prepared for every circumstance.

Do you have any advice for potential customers?

It’s important to define the scope early to prevent surprises. Some clients make unexpected requests, unaware of how much work goes into fulfilling them. INMID will help set those parameters and the corresponding budget.

Introduce your business and what you do there.

I’m the CEO of a sports startup.

What challenge were you trying to address with INMIND?

We wanted an app that hit the specific needs of our clients by hosting video and providing access to our content.

What was the scope of their involvement?

They brought our vision to life. They did the backend and frontend development for our iOS and Android app. They walked us through all of the processes. The app provides sports fans with pertinent information about the teams and games throughout events.

What is the team composition?

I was in touch with a lead project manager. There were 5–6 members on the team under my project manager.

How did you come to work with INMIND?

I found them on a contracting website. I tried to be thorough about making sure the vision was clear, and they had the right questions. Their proposal was exactly what we needed.

How much have you invested with them?

We spent $20,000–$25,000.

What is the status of this engagement?

We worked together from 2017 until March 2018.

What evidence can you share that demonstrates the impact of the engagement?

This is an MVP. We have received a lot of really good feedback from potential customers. It seems to meet the need really well. They’re doing a fantastic job of putting it together.

How did INMIND perform from a project management standpoint?

We used GitHub. They’re very organized and very communicative. They took care of every problem or concern we had. They’re a very efficient team, on and off hours.

What did you find most impressive about them?

I was very impressed overall. The whole experience from start to finish was excellent. They covered every detail.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

It helps to know exactly what you want and be able to express what you need.

Introduce your business and what you do there.

I’m the CEO of a company that offers premium homeschooling courses and academic solutions through a video-based web platform. We have teacher all over the world who create high-value courses for every level.

What challenge were you trying to address with INMIND?

Our system is based on our website, but we’re currently working on native mobile apps for iOS and Android. The focus is to optimize end-user experience based on quantifiable data and a regression analysis. Our business goals included testing the market and provider viability of a crowd-based course offering opportunity across multiple geo-regions and languages.

What was the scope of their involvement?

INMIND worked in various environments, including ASP.NET, SQLServer, Amazon Web Services, HTML5, jQuery Mobile, and Java.

What is the team composition?

They provided five developers.

How did you come to work with INMIND?

We’ve been working with INMIND on various projects related to software development, e-commerce, and e-learning during the past few years.

How much have you invested with them?

We spent over $100,000.

What is the status of this engagement?

We started this project in the middle of 2014. We could say we have our platform ready but still required their ongoing support for new features. We started to work with INMIND around May 2015 once we had our business plan finalized.

What evidence can you share that demonstrates the impact of the engagement?

INMIND developed a reliable platform that allowed us to implement our envisioned business model, including a low per month ongoing running cost via process automation. We’re now registering new teachers to our platform, and they’re creating new courses.

How did INMIND perform from a project management standpoint?

They managed the project well; they always had an overall plan, short meetings to track progress, and an active project manager. If we had priority changes, they’d try to figure out the best way to minimize impact on the general plan.

What did you find most impressive about them?

They’re highly responsive and communicative, always delivering on what they promised. The team is talented and provides effective technical and business solutions.

Do you have any advice for future clients of theirs?

If you’re developing a minimum viable product, try to strike a balance between budget, quantity of features, and time. If you have a good plan, you’ll be able to get a strong and scalable product.