APPsolutely Fabulous

Ingemark is a small yet experienced team of product people building the kind of software development agency we always wanted to work with.

Founded in 1990., custom software development has been our core business since 2006. Over the last 10+ years we became the go-to agency for some of the largest enterprises in Southeast Europe and are getting more established in the U.S. and Middle East.

We can help with everything, from initial software design and development to post-launch support and maintenance.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
1990
Show all +
Zagreb, Croatia
headquarters

Portfolio

Key clients: 

New York Genome Center, CloudSense, Sberbank, Agrokor, Adris grupa, Croatian Telecom (Deutsche Telekom subsidiary)

Reviews

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Ongoing Development for Retail and Food Conglomerate

"They balance pragmatism with innovation well..." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
July 2011 - Ongoing
Project summary: 

Ingemark provides ongoing software development to support wide-ranging product development. They’re provided with requirements for each task and deliver via lean development.

The Reviewer
 
201-500 Employees
 
Zagreb, Croatia
Tomislav Jukić
Board Member, mStart
 
Verified
The Review
Feedback summary: 

Dependable and cost-effective, Ingemark provides continuous value. They cooperate smoothly with internal stakeholders and contribute technical expertise to solution identification. Their ability to introduce new technology while prioritizing tangible results is exceptionally noteworthy.

BACKGROUND

Please describe your company and your position there.

I’m a board member of mStart, part of the Agrokor conglomerate. We primarily provide IT services and support to companies within the conglomerate, acting as a centralized IT department. Additionally, we provide those same services to the market, to companies outside of Agrokor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingemark?

We often outsource software development, and Ingemark is our first-choice to fulfill our needs. They provided software development for numerous projects.

What were your goals for this project?

Our goal was to find a reliable software development partner who understood our business (and the business of the entire group) well enough to implement solutions. We also hoped they would help envision and define solutions too.

SOLUTION

How did you select this vendor?

Several companies in our group had worked with Ingemark before mStart was founded. When we were set the task of centralizing IT resources, we naturally looked toward companies we already had a history with. Over time, as Ingemark repeatedly proved themselves as a reliable partner, our relationship strengthened.

Describe the project and the services they provided in detail.

We often look to Ingemark for custom software development. Our analysts and consultants will work with our clients to define and document business requirements and propose technical solutions, while Ingemark provides software architects and developers, managed by our project managers. They utilize a lean development approach and DevOps practices including continuous integration, testing, and delivery.

What was the team composition?

Ingemark provides software architects and developers. For UX/UI design, we’ll either look toward Ingemark or another 3rd party.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Ingemark’s development support allows to forgo hiring an in-house development team, saving us important funds. They’re reliable and let us lean on them.

How was project management arranged and how effective was it?

We handle project management on our side, since software development is usually a single aspect of a larger project, but Ingemark provides us with a software lead. Our project managers work closely with and consult Ingemark’s architects to develop solutions. This approach has worked well for us.

What did you find most impressive about this company?

They balance pragmatism with innovation well, expending significant effort to stay up to date with the latest technologies but always implementing the most rational option. They don’t get swept away on the newest craze. Although we’re an IT company, we’re not development focused. Ingemark raises our awareness of the latest software development practices.

Are there any areas for improvement?

No, nothing specific comes to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for Eastern European Nonprofit

"Ingemark has become an extension of our team. "

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2015 - Ongoing
Project summary: 

Ingemark was asked to build an electronic catalog that features an extensive database, multiple languages, and engaging UX design. They are currently developing APIs to accommodate future expansion.

The Reviewer
 
501-1,000 Employees
 
Brussels, Belguim
CEO, Nonprofit
 
Verified
The Review
Feedback summary: 

Due to its comprehensive database and sleek design, the electronic catalog has become an essential tool for several industries. Ingemark used their vast tech knowledge to develop a custom solution for the project’s unique goals. Despite early success, they continue to make product improvements.

BACKGROUND

Introduce your business and what you do there.

As a nonprofit, we use our organization's global standards to identify products, locations, and services. I'm the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ingemark?

After failed attempts at developing an electronic catalog in-house, we decided to outsource the project to an experienced software developer.

SOLUTION

What was the scope of their involvement?

Using the data network maintained by our organization’s global office, Ingemark developed an electronic catalog that lists product data for retailers and suppliers. Per our requirements, they optimized the platform for UX, stability, and compatibility with multiple operating systems. The multi-lingual software is connected to approximately 40 data pools, and it has more than 1,000 attribute tags. Since launching the catalog, they continue to provide regular maintenance and support. They are also working on APIs in preparation for our upcoming data expansion. 

What is the team composition?

Their CEO serves as our main point of contact, but we also interact with their CTO for more technical tasks. The development team fluctuated, but at least seven people were working on our account. Post-launch, they assembled a group to assist our support team in case of emergencies.

How did you come to work with Ingemark?

I received a referral from someone within our network who had success with them in the past. After three satisfactory meetings, we decided to hire Ingemark for the project.

What is the status of this engagement?

Our contract dates back to September 2015, but the overall collaboration started earlier. The partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The catalog has become an essential tool for product regulation in several regions and industries. Ingemark delivered incredible results in a relatively short time frame, in addition to yielding a high ROI.

How did Ingemark perform from a project management standpoint?

We meet before each development stage to discuss the timeline and project goals. Ingemark abides by our three-phase system, in which they send deliverables to us periodically for a comprehensive quality assessment. Their team has access to our internal project management software to track and respond to our requests for edits. They always have someone available to assist us. While many of our projects with other vendors have been delayed due to staff changes, Ingemark has an efficient staff renewal process that never impacts our workflow.

What did you find most impressive about them?

Ingemark has become an extension of our team. We have an exhaustive list of special requirements, but they accommodate our needs without frustration. Their team is comprised of many experienced programmers, but they continue to educate themselves on how to improve their services for our benefit.

Are there any areas they could improve?

They are extremely proactive in finding new approaches to business.

Do you have any advice for potential customers?

Having an incomplete vision will make the onboarding process difficult for both parties. We also don’t recommend hiding the programmers from the end-user, which tends to create miscommunication.

5.0
Overall Score Ingemark has been a reliable partner for more than four years.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Java Dev for Electronic Document Interchange Platform

"We’re satisfied with the quality of the work and the communication between teams."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jul. 2009 - Ongoing
Project summary: 

Ingemark has developed an open-source platform, which includes a database. The team used Java, Linux, and Sybase. They provide ongoing support and development services.

The Reviewer
 
1-10 Employees
 
Zagreb, Croatia
Nino Strajher
CEO, Megatrend Redok
 
Verified
The Review
Feedback summary: 

The functional platform maximizes efficiency for end users. Beneficially, Ingemark leverages long-term strategy for functionality development. They are an organized, responsive, and resourceful partner.  

BACKGROUND

Introduce your business and what you do there.

I’m the general manager and the major owner of Megatrend Redok, a company that provides electronic document interchange (EDI) services. We connect businesses and make it possible for companies to interchange data without paper.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ingemark?

We needed a vendor to develop a cost-effective, open-source EDI platform.

SOLUTION

What was the scope of their involvement?

They developed our first EDI platform using Java and Linux. The team built the database with Sybase; but we may switch to AWS. Ingemark continues to provide support and develop new functionalities.

What is the team composition?

We interact with the project manager. The developers work behind the scenes.

How did you come to work with Ingemark?

We researched platform development agencies chose Ingemark, partially due to the team’s proximity to our office.

How much have you invested with them?

We’ve spent €400,000 (approximately $452,000 USD).

What is the status of this engagement?

We started working together in July 2009 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

End clients have increased efficiency. Specifically, our retail customers have decreased the number of employees needed for purchasing, goods acceptance, and supply chain processes.

How did Ingemark perform from a project management standpoint?

The team is responsive and organized. Their timeliness and strong documentation benefit the engagement. Both sides have project managers, which helps facilitate our good working relationship. We have regular meetings and use a ticketing tool.

What did you find most impressive about them?

The team thinks in the long-term, especially when we ideate new coding.

Are there any areas they could improve?

No. We’re satisfied with the quality of the work and the communication between teams.

Do you have any advice for potential customers?

Ingemark has a solution for any challenge.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re not cheap. They started off expensive, but are now more competitively priced.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Java Dev Staff Augmentation for Croatian Bank Platform

"Ingemark went above and beyond in terms of quality."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jul. 2015 - Jun. 2016
Project summary: 

Ingemark augmented a development project to create native Java applications for existing servers. Their work supported data processing through an IBM MQ solution, all on behalf of an online banking vendor.

The Reviewer
 
501-1,000 Employees
 
Zagreb, Croatia
IT Manager, Croatian Bank
 
Verified
The Review
Feedback summary: 

The quality of Ingemark’s code and documentation allowed an internal team to reuse it following the conclusion of the engagement. Their support accelerated development to help the project hit its deadlines. Expect a partner who communicates well and offers outstanding design.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager of a mid-sized Croatian bank, in charge of delivering business solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ingemark?

We had an outdated banking system that needed various integrations. It wasn’t in line with our expectations, so we started looking for a development partner with expertise in connecting multiple systems.

SOLUTION

What was the scope of their involvement?

They developed native Java applications that ran on our web servers. The communication between the applications was orchestrated through our IBM MQ solution, and their role was to capture information and process code. The project itself was a large endeavor to be used for mobile and internet banking. The project ran for a couple of years, and we were in production with the first few batches of features, but it never went commercially live due to various strategic reasons. We went live for friends and family in Croatia. 

What is the team composition?

It was an augmentation exercise. We had two people working for us full-time—one software developer and one software architect—with assistance from their architects and organizational unit. There was a proper IT architect on their side advising us on how to progress with the development.

How did you come to work with Ingemark?

One of our colleagues had a past experience with them and recommended their integration expertise. We reached out to them, they participated in our tender, and they won it.

What is the status of this engagement?

We started working with them in July 2015 and the engagement concluded in June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ingemark went above and beyond in terms of quality and their work was instructive for our own development team. Producing code is one thing, but producing quality code with proper documentation, which can be used and reused, is something we learned from them. After this engagement concluded, we took over the code and were able to reuse it without significant intervention from Ingemark. It was a great opportunity and an outsourcing success.

Their work allowed us to catch some tricky deadlines within a multinational strategic project in our bank. It didn’t reach full commercialization because of political and strategic reasons, so there were no measurable business benefits from the engagement. However, our collaboration is continuing, and we’re expecting to see some real financial benefits from our next project with them.

How did Ingemark perform from a project management standpoint?

We were hoping to run an agile methodology, but we ended up with a mix of agile and waterfall on the direction of our parent company, who managed the project. We had a local and a group project manager, and we directly managed the team by Ingemark and tracked tasks and bugs. They were meticulous in their efforts. They really strove to push and deliver more, and they worked additional hours just to help our project and team succeed.

What did you find most impressive about them?

They have a collection of very sophisticated engineers, and their team members excel in terms of architecture and modern approaches to building applications. I’ve been in contact with a lot of developers, software companies, and new-age startups in my line of work, but I’ve rarely seen the consistency, quality of communication, and suggested solutions that Ingemark provided. Nobody’s come close to them in terms of quality and modern design.

Are there any areas they could improve?

No, I’m satisfied with their work on this project.

Do you have any advice for future clients of theirs?

Ask for a proof of concept. This is something that Ingemark excels in.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They went below our expected price.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ruby Full Stack Dev for Eastern European Online Marketplace

“They have a lot of strengths; chief among them are their availability and the quality of their work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jan. 2006 - Ongoing
Project summary: 

Ingemark has a long-term relationship with a large grocery retailer. They develop various iterations of mobile and web applications in Spree Commerce and Ruby on Rails to update UI/UX and functionality.

The Reviewer
 
10,000+ Employees
 
Zagreb, Croatia
Dalibor Sovic
Director of Online Business, Konzum d.d.
 
Verified
The Review
Feedback summary: 

The relationship has lasted for over a decade, thanks to Ingemark’s fast reaction times and deployment speeds. They respond immediately and beat almost every deadline. They are open to communication and are good colleagues.

BACKGROUND

Introduce your business and what you do there.

Konzum is the biggest retailer in Croatia, with 25% of the market share. I’m the director of our online shop for food and groceries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ingemark?

In 2006, we put more emphasis on our online business and started collaborating with Ingemark. They’re our long-term partner for online business services.

SOLUTION

What was the scope of their involvement?

We launched two platforms at the beginning of our collaboration and are in the process of implementing a third. They provide mobile and web app development for us using the Spree Commerce CMS and Ruby on Rails.

We’ve gone through a couple of iterations and changed the design as the old functionality or informatics became outdated. Each time we do, we discuss new technologies and our future business goals. They recently suggested we switch to an open-source platform, which is the current project with them.

What is the team composition?

Depending on the project, we’ve worked with different project managers. We currently work with one dedicated person from their team.

How did you come to work with Ingemark?

We put out a request for services, and they applied. They worked with another part of our business group previously, so they had good references. We decided to give them a try and have been satisfied with their work ever since.

How much have you invested with them?

It’s close to €5 million in total.

What is the status of this engagement?

We started working together in January 2006 and have collaborated since then.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the main reasons we continue to work with them is their reaction and deployment speed. We need a dynamic environment, especially in our industry. They provide everything we need and are always open to communication. We never have to wait for them and get immediate responses and time estimates whenever we need them. I really want to commend them for that.

How did Ingemark perform from a project management standpoint?

We have different lines of communication with them, but mostly interact through project management software and phone. They meet or beat all of our deadlines on almost every project and solve minor issues or bugs quickly. Even with the most rigorous testing, there will always be scenarios we can’t cover. I have absolutely no complaints about their ability to handle our projects.

What did you find most impressive about them?

They have a lot of strengths; chief among them are their availability and the quality of their work.

Are there any areas they could improve?

I haven’t had any bad experiences with them. They always fix problems before handing the deliverables over to us.

Do you have any advice for future clients of theirs?

They’re very knowledgeable in their areas of expertise. Be open to talk with them and get their suggestions for new initiatives. They’re very proactive and have good ideas for improvements.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Of all the providers we’ve worked with, Ingemark’s pricing is without comparison. They’re incredibly cost effective.
  • 5.0 Quality
    Service & deliverables
    Their quality is good; I have no complaints.
  • 5.0 NPS
    Willing to refer
    I willingly take time out of my schedule to promote them.

Javascript & NodeJS Dev Outsourcing for Salesforce Projects

“They really pushed us forward and provided tools that were beyond our area of expertise.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2017 - Mar. 2018
Project summary: 

Ingemark assisted with three development projects for a Salesforce platform provider. Using Java, Node.js, and Selenium, they improved information flow, established middleware, and built a testing framework.

The Reviewer
 
201-500 Employees
 
Zagreb, Croatia
Davor Dubokovic
Co-Founder, CloudSense Ltd
 
Verified
The Review
Feedback summary: 

Thanks to Ingemark’s innovative work and technical expertise, there are no major issues with any of the solutions they provided. Their resources integrated well within the team, and their professionalism and flexibility led to strong collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder at CloudSense, a company focused on Salesforce technologies. We provide our own products on the Salesforce platform that configure price quotes, order management, and e-commerce. Our most essential tools enable VR companies to sell their digital space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ingemark?

We needed to outsource some of our development work to facilitate information flow between our platform and the ad server.

SOLUTION

What was the scope of their involvement?

We used their knowledge of Java programming and Node.js in three projects. One project was an integration between our products, which reside in Salesforce and the Google DoubleClick for Publishers (DFP) server. Once we had better information flow, we can see how the ads affect our sales.

The second solution they helped with was middleware that would enable businesses to create highly configurable shops within the Salesforce environment. We wanted something that could act as a standard data object model for accounts, opportunities, and products.

The third project they helped with was a testing automation framework. We wanted to enable release retesting in an efficient way. We asked them to build a concept, which they did using Java and Selenium.

What is the team composition?

For the first project, we used two resources for about a year. For the second, there were up to four, and the testing and automation framework involved their CTO and one other resource for three months.

How did you come to work with Ingemark?

The Croatian IT market is small, so some of our employees worked with them on previous projects. As we worked together, our mutual trust grew. The owner and CEO is a good colleague, and we still chat casually every few weeks.

How much have you invested with them?

We spent $330,000 on this project.

What is the status of this engagement?

We worked together from April 2017–March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We really appreciate their expertise in generic technologies, solution design, and AWS. Their principals have deep technical backgrounds and are known for their thoroughness. We haven’t had any big issues they weren’t able to fix right away, and their resources fulfilled their roles within our team very well. Their work was innovative and met all of our expectations.

We had very little experience in creating test frameworks for our products. They set up the foundation of those tests for us, and we use their work to scale our automated testing. They really pushed us forward and provided tools that were beyond our area of expertise.

How did Ingemark perform from a project management standpoint?

We had no problems with their project management. They’re very professional, and were embedded into our internal team. They spent a significant time in our offices and behaved as a normal employee.

What did you find most impressive about them?

Their solution designs are very good, and they have extensive knowledge of Java, AWS, and different frameworks in JavaScript.

Are there any areas they could improve?

As with any IT company, the desire for the best possible resources is high. They often offered great resources, and always met or exceeded industry standards.

Do you have any advice for potential customers?

It’s really easy to work with them, and they’re ready to prove their worth. They offered us the first few weeks with them as a free trial, and always listened to what we told them. If you’re looking for anything related to generic IT technologies, they have the expertise you’re looking for and are very adaptable.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Platform Dev for Telecommunications Provider

“They have a deep knowledge of the financial/document management field and apply it expertly to our project.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
May 2017 - Ongoing
Project summary: 

Ingemark built a platform that adheres to EU regulations and gives end users access to digital invoicing and document exchange. They currently maintain the platform and plan to add more features soon.

The Reviewer
 
1,000-10,000 Employees
 
Zagreb, Croatia
Tomislav Kosanović
Business Development Director, Hrvatski Telekom
 
Verified
The Review
Feedback summary: 

Ingemark built a flawless platform that hasn’t had a single bug yet. It works well, and end users are beginning to transfer to the new system. Their team is skilled and reliable, making them a great partner.

BACKGROUND

Introduce your business and what you do there.

I’m the business development director for Hrvatsky Telekom, a Croatian telecom operator.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ingemark?

We recently entered the line of electronic data interchange (EDI), and EU regulations require that all government partners use digital invoicing and document exchange next year. We needed a partner to help develop a platform to manage this workload.

SOLUTION

What was the scope of their involvement?

Ingemark developed the entire platform, ensuring that it adheres to all EU rules and obligations. It follows predefined standards, connecting from one service provider to another in Croatia and from customer ERPs to web portals where customers can upload and download documents instantly. The platform has numerous types of interfaces for several types of documents, and it also archives documents for one year. Ingemark currently maintains the platform, and we have plans to implement document management, long-term market avenues, and other features.

What is the team composition?

I interact with the project manager.

How did you come to work with Ingemark?

We issued an RFP, and Ingemark won the tender.

How much have you invested with them?

We’ve spent around $1 million.

What is the status of this engagement?

We’ve been working together since May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform has launched commercially, and we’re currently connecting customers on it. We’re satisfied with how it works; there haven’t been any bugs or error reports. It’s functioned flawlessly so far. I’ve already recommended Ingemark to our internal IT department.

How did Ingemark perform from a project management standpoint?

They’re reliable and deliver on what they promise. We communicate with them through Microsoft Project, email, phone, and live status meetings.

What did you find most impressive about them?

They have a deep knowledge of the financial/document management field and apply it expertly to our project.

Are there any areas they could improve?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They deliver what they promise on time.
  • 4.0 Cost
    Value / within estimates
    They’re not the cheapest option, but quality comes with a price.
  • 5.0 Quality
    Service & deliverables
    They’re careful about who they hire, which improves the outcome quality.
  • 5.0 NPS
    Willing to refer
    I’ve already referred them.

Development Staff Augmentation for European IT Company

"They were experienced people that I could trust to build the solution and teach my team new skills."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Feb. 2013 - Nov. 2016
Project summary: 

Ingemark provided staff augmentation for over-the-top media projects. They delivered iOS and Android applications, and built a platform with Linux and Java. The team also worked on systems integration.

The Reviewer
 
10,000+ Employees
 
Zagreb, Croatia
Nenad Pejnovic
Head of Telco Soutions IMS, Siemens
 
Verified
The Review
Feedback summary: 

The code was optimal and highly efficient. The team effectively complemented in-house resources and provided helpful mentoring. Face-to-face collaboration typified Ingemark’s approach to development.

BACKGROUND

Introduce your business and what you do there.

I was the head of Telco Solutions IMS at Siemens, a European IT company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ingemark?

We started building a smart TV solution in 2012. We had to deliver the first version on site to our client in Saudi Arabia. We needed to scale our over-the-top media services (OTT) team to 60 people to deliver the product. We hired Ingemark to provide staff augmentation for this project. We wanted a mix of experienced and novice resources.

SOLUTION

What was the scope of their involvement?

Ingemark provided solution architects, developers, and dedicated integration resources. We built a Linux platform and worked in Java. Their team also assisted with Android and iOS development. System integrations focused on connectivity, troubleshooting, and firewalls. Deliverables included mobile phones and smart television sets.

What is the team composition?

We worked with 20–25 resources. The team included senior lead developers and a dedicated iOS resource that led mobile development.

How did you come to work with Ingemark?

I met the director of Ingemark during university. I knew that he only hired the most skilled people.

How much have you invested with them?

We spent $1.5 million per year.

What is the status of this engagement?

We started working together in February 2013 and the partnership ended in November 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were experienced people that I could trust to build the solution and teach my team new skills.

How did Ingemark perform from a project management standpoint?

We had daily in-person meetings and worked every other weekend. During these meetings, we discussed upcoming work, strategy, and potential challenges. The team’s know-how benefited the mostly face-to-face collaboration. We also communicated via email and Skype.

What did you find most impressive about them?

The large team had a range of experience levels. However, they optimized the code and made it highly efficient. Their solution architects and senior developers were particularly helpful.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Don’t rely on set ideas. Ask them for advice and about their opinions.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Dashboard Dev for Genomics Company

"Their grasp on technology is impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - Apr. 2017
Project summary: 

Ingemark developed an enhanced customer-facing dashboard with an expanded and a more modern design.

The Reviewer
 
1-10 Employees
 
New York City, New York
Tomaz Berisa
CTO, Gencove
 
Verified
The Review
Feedback summary: 

Streamlined and simple to use, the new user interface has reshaped the industry standard for data presentation and improved customer retention and referral rates. Ingemark worked efficiently from scope identification to testing and deployment, providing clear, responsive, and reliable communication.

BACKGROUND

Please describe your company and your position there.

I am the CTO at Gencove, a health and life sciences technology company that evolved out of the New York Genome Center and focuses on democratizing access to genome sequencing technologies. Our clients, which include pharmaceutical and bitotech companies, as well as research universities like GSK, Kallyope, Stanford, and Harvard, use our core low-pass sequencing product to ascertain the genetic makeup of populations like clinical trials in a cost-effective manner. In addition to more data at a lower cost than legacy systems, our technology provides the benefits of sequencing-based tech like new variant discovery. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ingemark?

We hired Ingemark to help us build our customer-facing dashboard.

What were your goals for this project?

The primary goal was to change the way users monitor the progress and status of genomics projects as well as the method in which they receive data. Focusing a modern and extensible user interface, we wanted to change the current industry standard of providing a file transfer protocol server for data download. In addition to solving the core user interaction, the solution needed to have a responsive design and support both user authentication and authorization and profile flows, e.g., name, email, bio, and password. 

SOLUTION

How did you select this vendor?

Not only was Ingemark highly recommended by colleagues who had worked with them before, but I had also previously collaborated with several of the company’s engineers and managers. 

Can you go into detail about the services they provided and the scope of the project?

After an initial conference call to discuss the project scope, we provided further details via user stories describing interactions with the software and documentation of our representational state transfer (REST) API. Ingemark generated a detailed estimate for time, engineers, and project-related costs, which we approved.  We then moved toward specifying detailed user interactions and implementation. All of the code—written in Angular JS and integrated with our existing REST API—was thoroughly tested and prepared for continuous deployment. 

What was the team composition?

After a project manager established the scope, communication and execution was handed over to a senior engineer and two junior engineers. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Ingemark’s work has significantly decreased the amount of overhead required for managing genome sequencing projects and delivering data. This is obvious daily based on the reduction in time spent communicating with customers and responding to support tickets. The simplicity of obtaining genomic data at Gencove has become a central reason for our customers to return or recommend new customers.

How was project management arranged and how effective was it?

The team was very responsive and adhered to all deadlines. They spoke fluent English and we experienced absolutely no language barrier in our communication via Redmine, Skype, and email. 

What did you find most impressive about this company?

Their grasp on technology is impressive. That, along with a great approach to project management, made working with Ingemark a pleasure. 

Are there any areas where they can improve?

No. They run a tight, well-organized shop and this was a great experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    We continue to update and use the product on a regular basis.
  • 5.0 NPS
    Willing to refer