InfiCare Technologies

BACKGROUND

Please describe your company and your position there.

Daniel Shih i am the ceo at kor evv we provide electronic visit verification software to long term care markets we are located in fairfax Va. Our company has about 8 employees and serve home care agencys in 25+ states. I over see our software development team & our sales vendor relationships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InfiCare Technologies?

our companys mobile app was created 2 years ago and was a disaster. The team we hired was very unexperiened on developing heatlhcare cloud based ios & android apps.

We were not confident on selling a product. It was 10% percent done. We desperatly needed a New developer to lead us in the right direction.

What were your goals for this project?

double ratings & downloads also selling a lot of contracts to local home care agencys.

SOLUTION

How did you select this vendor?

I researched top 100 mobile software developers in my area and there company backround and customer support was excellent so I went with them. Greatest decision I ever made

Describe the project in detail.

our research team told them what needed in detail and delivered on point a great product and on time

What was the team composition?

I only spoke with my project lead

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

korevv launched & has become the most user friendly home care software & virginia. gaining reputation for great customer service a excellent software by local home care agencys.

How effective was the workflow between your team and theirs?

easy !

What did you find most impressive about this company?

They really lived up to the hype. Inficare technologys deserves to be recognized as a fortune 500 global firm. They have excellent customer service with a great pricing structure.

Are there any areas for improvement?

none

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a software company in the health space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InfiCare Technologies?

We needed someone to build a proof of concept (POC) iOS app for iPad that our sales team could show to prospective clients (pharmaceutical companies). We only needed clients to find it compelling enough to consider and provide feedback on, so we asked for a watered-down version of the actual product on a small budget. 

SOLUTION

What was the scope of their involvement?

InfiCare wrote the software and provided servers to run it while we provided the statement of work. We wanted to keep costs down, so we only focused on the iPad app for the demonstration; we didn’t do anything for PC or Android. We gave InfiCare a full scope after they signed on comprised of screens, data handling processes, software development and testing timelines, and additional necessary work. The whole process took about 60 days.

What is the team composition?

I worked with a project manager and a technical lead from InfiCare, as well as one of their software developers from time to time. The most people I ever worked with was three.

How did you come to work with InfiCare Technologies?

We selected InfiCare from among three companies. We’d done work with one before, so I was familiar with their capabilities. I’m a software developer myself and wrote our specifications to test whether each company would have to reinvent the wheel or could pick up what we were doing immediately. InfiCare’s price was in-line with the others, and they’d done this type of work before; they didn’t have to reinvent the wheel. Moreover, the vendor we’d worked with before had a lot on their plate, so we didn’t feel comfortable they’d deliver on time.

How much have you invested with them?

We spent $9,000.

What is the status of this engagement?

We worked with InfiCare from July until October 2018. The original specification came out in July, and they were awarded it in August.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We got precisely what we asked for and were only one day behind schedule, which was because we didn’t have something ready for them. There were precious few problems with the deliverables, and they fixed the bugs they found. I’ve worked with offshore companies for eight years, and the key is to have clearly defined specifications. InfiCare wrote and designed the software how we wanted them to, so it was a highly successful project.

How did InfiCare Technologies perform from a project management standpoint?

We had weekly calls to evaluate their progress towards both their and our milestones. Before each meeting, they’d send me a list of accomplishments and eventual problems they’d run into associated with our milestones. Uncharacteristic of other offshore companies I’ve worked with, their project manager worked on Eastern Standard time. Therefore, I never had a problem reaching them whenever I needed to.

What did you find most impressive about them?

They delivered things beyond our scope that we didn’t even ask for. Granted, as this was a POC, they overbid for the project and proposed to create a nicer solution than we asked for. Regardless, it was commendable.

Are there any areas they could improve?

Although there’s always room for improvement, anything I say would be nitpicking.

Do you have any advice for future clients of theirs?

My only recommendation is for companies that are outsourcing to InfiCare: have clearly defined specifications and manage your milestones based on them.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a company developing a mobile app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InfiCare?

We needed help with mobile development.

SOLUTION

What was the scope of their involvement?

InfiCare developed our iOS and Android app. We created some of the specifications internally then worked closely with their team to explain how the product should look. They began development based on our opinions.

What is the team composition?

We’ve been in touch with a business development manager from InfiCare. He assigned a project manager and a team of engineers whose size has varied depending on the project phase. We’ve had anywhere from 3–7 resources, including QA testers and engineers. We communicate with the project manager on a daily basis.

How did you come to work with InfiCare?

Our CTO recommended them. We evaluated InfiCare against four other companies and choosing them has proven to be the right decision.

What is the status of this engagement?

We’ve been working with InfiCare since July 2017. The first three major milestones have been finished, with the most recent being on October 11th, 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still running in beta, but we’ve received great feedback on the app.

How did InfiCare perform from a project management standpoint?

We work closely with their project management and engineers, sharing builds on a bimonthly basis and reviewing their work. They answer requests quickly, and we haven’t had any issues with them—it’s been a great relationship.

We’ve mainly used Google Drive for sharing important documents, code, and other items. We hold meetings through Skype.

What did you find most impressive about them?

Our in-house engineers have worked with other outsourced app development companies, and InfiCare has been one of the best. They stand out in terms of human capital—from engineers to project managers.

Are there any areas they could improve?

No.

Do you have any advice for future clients of theirs?

InfiCare is a great company that delivers work on time. They want customer feedback and make improvements based on it. Clients will not be disappointed.

BACKGROUND

Introduce your business and what you do there.

I'm the Chief Digital Officer at a museum.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inficare Technologies?

We were delving into the idea of having an app for the museum. We had talked to some third-party developers to do one from scratch and it was going to be at least $50,000–$100,000. To do it well was going to be even more than that. When we first contacted them, we were curious and interested in their app-as-a-service for museums with a monthly subscription. It was basically a premade shell that had customizable features. We could make it our own as opposed to having to develop an app from scratch.

SOLUTION

What was the scope of their involvement?

The process was simple. I had my initial call with the owner and their lead engineer. We discussed our needs, what we were trying to accomplish. They asked for the type of font we wanted to use and for our logo. They set up a web portal through which we could customize the different parts of the app. There was a small amount of customization on the frontend but it was nominal at best. Then it was published in the Google Play store and iTunes. The entire conversion took less than 4 weeks, from the moment we signed our contract until it was available.

We asked for some additional things that weren’t built into the service – like location-based content delivery – which they built for us. We wanted a museum identification bundled within our app so that users with a museum membership could have their membership card on the app. It could be electronically scanned to give them a fast pass into the museum without having to interact with a front desk clerk. Inficare Tech was able to use our membership database while allowing members to customize the information they wanted to share. We worked on security to make sure there wasn’t a way to spoof the ID or steal credentials.

They also developed a platform for us separate from the app that allowed us to display tagged images on a reader board in our lobby. We can release specific hashtags, then display everything from social media that is tagged to those hashtags to see how people are interacting with the museum in real-time.

A third thing they did for us was to integrate our online collection into our website. Users can browse our collection on the public website. It was also bundled into the app.

What is the team composition?

I worked primarily with the owner/founder and the lead engineer. We had maybe 5 other individuals working with us.

How did you come to work with Inficare Technologies?

Our facilities director received an unsolicited email from them. He forwarded it to me because he knew that we were considering an app. A lot of salespeople contact me but, for whatever reason, I decided to follow-up on this particular email because of this idea of app-as-a-service. It was an interesting concept that I had never heard of before. I sent them an email and they called me back the next business day. Our 5-minute conversation turned into an hour.

Every company that we had talked to had given us 6-figure development cost quotes. The lowest quote was $50,000. That's well beyond the scope of our operating budget. We usually support local vendors but we couldn’t find anyone local to develop the complexity of what we were looking for at a price we could afford.

At that point, we had given up the idea of an app. Two weeks later, I spoke with Inficare. The idea of an app-as-a-service platform made sense for our operating budget in addition to being a fantastic product. It was a unique, bold approach.

How much have you invested with them?

We probably spent about $7,000 on the app itself including the service subscriptions and customization. We did a few other software products with them. In total, we probably spent less than $50,000 over 3 years.

What is the status of this engagement?

Our first call was in late March or April 2015. Our goal would have been to have the app live by September or October that year. I couldn’t believe when he said May 1st. The app was live within about 4 weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Unfortunately, we don’t use their work anymore because our executive management decided to go in a different direction and hire a developer. We currently don’t even have an app that we use and we’ve also changed our ID system. I think we still have our online collection but we no longer use the core products we initially purchased.

It was no fault of Inficare Tech. They did a phenomenal job on the app. For example, one of the wonderful things was that it was customized specifically to our membership database – and our membership database platform actually changed midstream. We were onsite and changed to a cloud-based platform. They adapted to that. That’s how great they are. They did amazing work beyond the generic app that we first talked to them about.

How did Inficare Technologies perform from a project management standpoint?

I was blown away by the personal attention from the owner of the company. We spoke every other day during the development. At the time, I think we were their 2nd museum app client. I think they have many more clients now but we were lucky to interact with the owner. He has amazing client services skills. He’s a wonderful person to work with.

They were very responsive. They have an American storefront of engineers as well as some in India, so they can work around the clock. With developers on both sides of the globe working constantly, their development time is reduced.

What did you find most impressive about them?

Customer service. It's a dying thing in America. Inficare Tech has a customer service model that I grew up with which is increasingly rare. They truly put their client first, ahead of everything else. Their core strength is listening to their customer and coming up with a solution based on those needs. They strive to make the experience as good as they can. They don’t object when you ask for a change in the deliverable. They listen and give you creative ideas for what you want, or even multiple versions in order for you to choose. They follow up and stay on schedule. They have a personal touch: I feel like I know the owner even though I’ve never met him and he lives across the country from me. That’s rare.

They also have strong core competencies in mobile, web, database, and content delivery. They're good at index searching and deriving business intelligence from databases, then putting it on a frontend that makes sense, whether public or private. The team understands the platform, from user interface to secure databases. And they do it at a very reasonable cost. Their pricing is fair and competitive.

I can’t say enough good things about them. I’ve been working in IT for 18 years. I’ve worked with a lot of companies over those years and I’ve never come across a company like Inficare Tech. They’re head and shoulders above their peers in their industry. They’re probably, singly, my favorite company of all the companies I've done business with over 18 years. I don't say that lightly.

Are there any areas they could improve?

No, not right now. I think that, as they grow as a company – as their staff develops and grows, their client base grows, and the demands for customizations grow – they will run into the problems that growth brings. I would like to think that the personal touch that we got is just who they are. But I know that, as you get more clients and everyone demands personalized service, it becomes harder to provide that because there's only so much time in the day. That’s a challenge of business. It will be interesting to see how they adapt to their own growth. If they're anything like I've seen so far, they will take those challenges in stride and do very well.

Do you have any advice for potential customers?

I think of them as a master chef. You walk into the restaurant and you can order just about anything that you want. You only have to articulate what it is you want, and they can make it.

With that, it's really important to articulate very specifically what you want. When you have the kind of creative power that Inficare brings, it’s easy to get off track if the desired end product isn’t articulated properly. The customer needs to have a full grasp of what they're asking for and articulate it in a way that Inficare understands.

My other recommendation is to ask for things. Just because Inficare comes with a product built in a certain way doesn’t mean they can’t change it. They’re very adaptable. Get creative because they have the ability to deliver.

BACKGROUND

Introduce your business and what you do there.

We are primarily a state-licensed unlimited electrical contractor. We developed an app with InfiCare for on-demand home services, including electrical, plumbing and air conditioning. I’m one of the managing partners. My partner and I have over 50 years in the industry combined. We’ve been in the construction industry in South Florida for a long time now.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InfiCare?

We recognized that there was a void for on-demand home service technicians, so we came up with an app and put it in our own flowchart format for InfiCare. They took what we put on paper and built the technology and the behind-the-scenes magic that it took to bring this to life and make it interact with the buttons from the customers’ dashboard. It all works simultaneously and seamlessly because of what they did for us.

SOLUTION

What was the scope of their involvement?

For the most part it’s a multi-level interactive application. I use that term now because I’ve become familiar with it after so many months of working with InfiCare, but they put together a tool that allows our technicians to be contacted when a homeowner makes a request for a trade-specific repair. The app contacts the nearest technician to where the request is being made. If that technician declines the call or takes too long to respond, it automatically rolls over to the next nearest technician. That may have been existing technology, but we applied it for our use.

InfiCare did some custom work though, too. They gave us the ability to automatically integrate information that we were collecting on a per-service-call level into our accounting software. With one or two clicks, we can upload and populate the fields of our accounting and invoicing software without having to have the extra step of somebody in the room crunching numbers all day.

How did you come to work with InfiCare?

They were recommended to us by a friend in that industry. He works on military contracts here in Florida. We’ve done work for him, so when we had some questions about finding the best bang for our buck, he had worked with InfiCare before and sent us their way.

How much have you invested with InfiCare?

I want to say in the $40,000 range.

What is the status of this engagement?

We started working together in June 2016. They’ve been very good with meeting our demands and our idiosyncrasies. The project is lasting this long because we’ve been working on getting funding for the remainder of the project, but also we’ve been testing so that when we launch we do it at the most efficient level possible.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Since we began demoing the app actively in the end of November, everybody we’ve demoed it to finds it user-friendly. Before starting the demo we went through it extensively in-house to make sure the majority of the bugs. The ease of operation, ease of access, everything they had done to make it user-friendly has been a hit so far.

How did InfiCare perform from a project management standpoint?

I’m absolutely satisfied with everything that they’ve done.

What did you find most impressive about InfiCare?

I’ve been in working since I was 15 and I’ve been in business for myself over 20 years. I even said this to Rajesh once: if half of the people were as professional as they are, it would make my life easier. Their professionalism and their punctuality and their integrity is second to none. I can’t speak for the business that they’re in, but in business dealings overall, they’re a good company to work with. The most outstanding thing about them is their customer service. I understand that sometimes you can’t fix things instantaneously, but their response time and their attention to detail has been awesome.

Are there any areas InfiCare could improve?

There has to be something to make them human, not superhuman. The only thing is that there’s a little bit of a language barrier. Some stuff was lost in translation that I had to spell out pretty clearly in emails. There’s a time zone issue, too. But that’s the only thing that would detract from 100% rating. But if you’re patient and you pay attention, that goes away.

What tips or recommendations could you share that might increase the likelihood of success with InfiCare?

My partner and I took a lot of time on our end to make sure that we handed them a project that they would understand clearly. We took the time to put our thoughts down on paper. We downloaded a flowchart app that helped us create windows and scenes and redirects and where we wanted stuff. So if you take the time on your end to make sure they know what you want instead of just asking for what they think you need, that’s going to save time. If you want to save money and time, then put the work in on your end.

BACKGROUND

Introduce your business and what you do there.

We are an online travel company. People can use our website to make travel bookings from the US to the rest of the world. I am the operations manager of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InfiCare Technologies?

We needed to promote our brand through SEO [search engine optimization], to attract more organic traffic to the website.

SOLUTION

What was the scope of their involvement?

InfiCare Technologies developed our website, integrating SEO elements onto its pages. We continue to use InfiCare Technologies for any changes to the site. InfiCare Technologies also put together creative blogs and performed other SEO activities to promote our service.

How did you come to work with InfiCare Technologies?

We had worked with other SEO companies in the past but didn't have a good result. We wanted a change, and to find a more experienced partner, one who could provide better results in a smaller timeframe.

How much have you invested with InfiCare Technologies?

The cost of InfiCare Technologies' services has been around $30,000.

What is the status of this engagement?

We started working with InfiCare Technologies almost one year ago. We have an ongoing collaboration.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Before our collaboration with InfiCare Technologies, we had 10,000–15,000 monthly visitors on the site. With the help of their organic marketing services, we have reached a goal of 60,000 visitors per month. The effort included paid searches, but the organic results have been significant. The organic traffic alone has seen a 40% increase.

How did InfiCare Technologies perform from a project management standpoint?

InfiCare Technologies has been good in terms of managing our project and finishing tasks on time. I recently sent them an email with some change requests, which InfiCare Technologies implemented one day later. We chose InfiCare Technologies for their speed.

What did you find most impressive about InfiCare Technologies?

I've appreciated the turnaround time required for InfiCare Technologies to perform a task. It's quite impressive. The status of requested changes has never been a big concern for me when working with InfiCare Technologies.

Are there any areas InfiCare Technologies could improve?

InfiCare Technologies could hire more resources for blogging and other tasks of this kind.

What tips or recommendations could you share that might increase the likelihood of success with InfiCare Technologies?

I don't have any tips, but I recommend trying InfiCare Technologies' team. Clients will be satisfied with the level of service.

BACKGROUND

Introduce your business and what you do there.

Obverse Inc. provides software solutions for federal, state, and local governments; our services include hosting, support, wireless applications, database administration, network support, business analysis, and staff augmentation. We also develop websites and web apps for clients. I am the president and CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InfiCare Technologies?

We have around 90 W-2 collaborators and consultants working on-site with us on government contracts. It's not cost-effective for us to build short-term projects, so I looked into using a partner organization for augmenting that portion of our work.

SOLUTION

What was the scope of their involvement?

InfiCare was initially started on one project which would give us a sense of their effectiveness. InfiCare did a great job, so we gave them three more projects over a 2–3-week span. InfiCare is efficient, delivers on time, and is cost-effective.

We've started a new engagement with InfiCare in the past month, assigning them four websites to build. One of those was a brand-new site for a lobbying organization. InfiCare also designed a logo and branding for that group after we explained their vision. The second site is a legacy.NET page which needed to be converted to a new platform to make it more intuitive regarding backend management. This is similar to what InfiCare is working on with the other two projects; namely, revisiting, updating, and cleaning up some sites.

As time goes on, we will probably use InfiCare for phone and web app development as well.

How did you come to work with InfiCare Technologies?

I receive around ten emails or calls each day from companies trying to get business. Someone from InfiCare's team called me and followed up with an email. I looked at their work and continued the conversation, eventually giving InfiCare a shot. I was using another organization, but once they completed the first application, I immediately switched over to InfiCare. InfiCare had a good quality of work and reasonable cost, but the turnaround time impressed me the most. Also, everyone on InfiCare's team was articulate regarding communication, while also providing alternatives to our approaches. InfiCare understood our vision and technology.

How much have you invested with InfiCare Technologies?

The cost of InfiCare's work has been around $20,000. We've paid the company in installments based on earned value.

What is the status of this engagement?

We started working with InfiCare in January 2017. InfiCare has already knocked out three sites and started work on another one yesterday.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our client feedback has been good, and they haven't come back to us with any questions, which is unusual. This was true for every site, and it's shown us that InfiCare captured the vision from the beginning. Our process with InfiCare has shaved off a lot of time, and we plan to use them in the future.

How did InfiCare Technologies perform from a project management standpoint?

I've had similar collaborations in the past, but time zones were a problem, and we needed to rush in order to deliver change-order information. InfiCare assigned a project manager to our project whom we can call at any time, and is knowledgeable and understanding of our business and needs. It takes us less effort to deal with InfiCare than with other organizations we've used.

What did you find most impressive about InfiCare Technologies?

I've especially appreciated InfiCare's project manager. I could call him at 7 P.M. and talk about a change, and expect to see it completed by the time I log on in the morning, alongside an email with an explanation for the work done. I was impressed by the eagerness, availability, and knowledge of this person. He has a handle on the team and can assess the level of skill, time, and effort a task will take.

Are there any areas InfiCare Technologies could improve?

I cannot think of anything to suggest.

What tips or recommendations could you share that might increase the likelihood of success with InfiCare Technologies?

For any application, website or process undertaken by a client, they need to make sure that all the requirements and content are done ahead of time. The developer's job shouldn't be to come up with a vision or actual content for a platform, even though they may make some suggestions in this area. This is the reason for our quick turnaround time, and it's something we arrived at after years of experience.

The client can have a general idea of the design, but they can let InfiCare use its creativity in coming up with mockups since they have a broader vision in this respect.

BACKGROUND

Introduce your business and what you do there.

I’m the director of collections and chief conservator for the Anchorage Museum. I oversee the care of all art, objects, and archives in our collection. It’s a general museum with a focus on Alaska and the circumpolar north. We create and install 20 to 25 exhibits a year in addition to managing permanent galleries. We are a Smithsonian affiliate and have about 600 objects from the Smithsonian collections. One of our strengths is programming and other activities revolving around our collections.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InfiCare?

One of our main missions is to make everything about the museum accessible to people, locally, statewide, and internationally. Our first step in this process was to get our collection online. We wanted people to have the opportunity to engage with our collection digitally. We wanted people to utilize our data and resources on our website.

SOLUTION

What was the scope of their involvement?

InfiCare created software on which we can curate our entire collection. We investigated existing software solutions, but they didn’t offer the nimbleness that the developers at InfiCare were able to provide.

How did you come to work with InfiCare?

I had already been working with a software provider, but I was looking for something more interesting. Our chief digital officer had engaged InfiCare to create the museum’s app, and he brought them to my attention. It seemed like a good fit.

How much have you invested with InfiCare?

We’ve invested roughly $35,000, plus recurring fees for maintenance and updates.

What is the status of this engagement?

I started discussions with them in the fall of 2014, but the work didn’t begin until 2015. We will continue to work with InfiCare to create more interactive and interesting aspects to our online collection.  

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don’t have any specific metrics, but every time we ask them to change something, it’s done. The software went live about eight months ago, and we’ve been adding to the content since then. We did have some glitches, and InfiCare has addressed them.

Internally, we love it. We have it live in some galleries, and people enjoy going through it. Patrons actively use the software on museum iPads in the museum.

How did InfiCare perform from a project management standpoint?

They were excellent.

What did you find most impressive about InfiCare?

I appreciated their flexibility and their ability to solve problems. When we brought an idea to them, they were able to incorporate that idea into the software. We’re not in a system that is going to be stagnant. We’ll be able to add to the system with their help. I also appreciated their immediate responses during the development stage.

Are there any areas InfiCare could improve?

If they continue to work with museums, I think it would be good for them to gain more knowledge of the capabilities in other standard systems and an understanding of a museum’s demographic.

Do you have any advice for a prospective client that is considering hiring InfiCare?

I think it’s important to be very clear internally about what you want. I had forgotten some information when I first went through the project requirements, and InfiCare had to make changes as a result. If you purchase a software package, you don’t have many choices, but with InfiCare you do. Therefore, you need to think of all aspects and be open to creative ideas.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of education at the Putnam Museum and Science Center. Our mission is to preserve, educate, and connect. We house a very large community collection and national treasures on-site. A third of our building is a science center, which has 45 interactives displays that students and families come in and utilize. We are located on the west side of Davenport, working with around 100 school districts throughout the school year to bring in field trips and afterschool reach programs. We usually host 1 blockbuster a year, which brings people from our community as well as bus tours from anywhere around 1 to 2 hours away.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InfiCare Technologies?

We wanted to make an app for our science center. We had an opportunity to apply for a grant from a local company that was looking for something involving technology. We wanted to make a deeper connection with the visitors we had on-site. 

SOLUTION

What was the scope of their involvement?

We had about 10 ideas in mind that we explained to them easily. Their team was able to get back to us with the details of what the modules were going to look like and their cost. We weren’t able to implement all of the ideas due to restraints on our budget, which came strictly from a grant. The ideas that they could work with were explained thoroughly to us; they even managed to make things work using the IT structure we had here. It was very easy to work with them and tell them what we were looking for, and they came back with what we needed.

We still reach out to them mainly for consulting or when we need to know how many app downloads we’ve had. They’ve given us access to the portal to go in and make some changes as well. The app is not complete the way that we would like for it to be complete, but it’s complete from what we asked them to do because our focus was just the science center.

In the future, we would like to be able to get some funding in order to develop other galleries and exhibits that we have in the hall museum so visitors are able to utilize it throughout their entire visit, not just in the science center. We are also looking for a way to bring the museum to people when they aren’t here. There were some options that Samir and his team were able to make to kind of break the walls of the Putnam. That way, if anyone would want to look at part of the gallery or an exhibit, they had the ability to do so. We might need to bring a 360-degree camera and do some other things to make that fully happen.

How did you come to work with InfiCare Technologies?

Initially, we had another company we thought was going to be able to help us out. But after going through the scope of the project, they weren’t able to handle it. We decided to look for other options, and that’s how we ended up working with InfiCare.

How much have you invested with InfiCare Technologies?

We’ve spent $20,000 on their services.

What is the status of this engagement?

We’ve been working for a year now. We started conversations with them in December 2015 and worked with them directly and exclusively in January 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We were already working behind our timelines, but InfiCare got things back to us extremely quick. We weren’t expecting that due to our experience with the previous company. Our marketing department has been working with them using Google Analytics, and I believe we’ve had 500 downloads of our app just through publishing it on Facebook. We also encourage our teachers to have their students bring their devices to download and utilize the app throughout the field trip.

How did InfiCare Technologies perform from a project management standpoint?

We didn’t have 1 project manager on this because all the different departments involved had their own ideas of what we needed. The head of InfiCare was able to still work with the departments and handled their personalities very well.

What did you find most impressive about InfiCare Technologies?

I really appreciated InfiCare’s timeliness in responding and taking the time to explain things in layman’s terms—nothing condescending or too techy for us. It just helped the whole process out.

Are there any areas InfiCare Technologies could improve?

There were some ideas that we came up with that InfiCare was going to utilize with other museums they were working with at the time. It would’ve been cool to see what those ideas would look like, even though we weren’t going to use them for our app. I have a feeling that they were probably able to utilize some of those ideas when working with other museums, and we would’ve been happy to assist them with that.

What tips or recommendations could you share that might increase the likelihood of success with InfiCare Technologies?

If you work with them, having them come on-site makes it a lot easier for them to wrap their minds around things when you’re talking about faces and areas. It definitely made a difference to have a personal conversation with them. Also, as a team, work on what your ideas and creative issues are going to be prior to having a meeting. Have those decisions made beforehand so you don’t waste any of your or their time.

BACKGROUND

Introduce your business and what you do there.

I help my wife's company create and launch mobile/tablet-based applications which address certain needs of people. The company is based in India and the apps are used for people all over the world. I am a software solution architect by profession and work for different clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InfiCare Technologies?

We identified two problems that could be addressed by introducing some apps:

• WaterSoldier: India was facing a severe water crisis in the summer of 2016 due to bad rainfall. A lot of water was getting wasted in pipeline leaks and there was no formal way of reporting and fixing the leaks, resulting in severe water supply cuts. I wanted to introduce an app which gives people a chance to report the leakage instantly.
• SportsConnect: Many people have stopped playing real sports like tennis, badminton, soccer, etc., as other players are not available. I wanted to create an app in which people can connect with other interested players and play real sports.

For developing these 2 apps, I approached InfiCare to help with the development.

SOLUTION

What was the scope of their involvement?

InfiCare Technologies was involved right from the beginning, listening to ideas, creating estimates, wireframes, developing the apps, testing, hosting and post go-live support.

How did you come to work with InfiCare Technologies?

InfiCare was recommended to me by a very close friend of mine who got some apps developed through InfiCare. I approached InfiCare and few other developers. I found InfiCare to be very professional, competent, and customer oriented. The other companies I approached were very casual, expensive, and non-responsive.

How much have you invested with InfiCare Technologies?

So far, InfiCare has developed 2 apps for me in the price range of $15,000–$25,000.

What is the status of this engagement?

For my first app, WaterSoldier, the development was started in March 2016 and went live in May 2016. For my 2nd app, SportsConnect, the work started in July 2016 and went live in Dec 2016. InfiCare is still handling the production support of both the apps. We are planning to do some upgrades. I am engaging InfiCare for a 3rd app in January 2017 and it's in the estimation stage.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

There are many instances where InfiCare demonstrated a high level of professionalism and delivered quality work. For example, while designing SportsConnect, we were doing distance calculations between host and person joining the game for which Google API was to be used. The usage was charged and was quite expensive for the project. InfiCare suggested a way to internally handle this calculation within the program so that the API usage became minimum and thus saved us a lot of money without compromising on the quality of the app.

How did InfiCare Technologies perform in terms of project management?

InfiCare’s project management always beat out expectations. InfiCare assigned a project manager to communicate and discuss the status of the projects and problems. The project manager always remained in touch and delivered the objects on time.

What did you find most impressive about InfiCare Technologies?

There were many distinguishing factors and that is why I have given them repeated business and have recommended them to many of my friends as well. I think their customer service and technical capability are superb and way above the others.

Are there any areas where InfiCare Technologies could improve?

I think they are a little overpriced, but to me, that is ok because, besides technical products, they also provide project management, quality assurance, and other value added services.