Incora

BACKGROUND

Introduce your business and what you do there.

We have a shipping company in Mexico. People can use our website to compare the shipping services of DHL, FedEx, UPS, and some local Mexican carriers. We offer an API and specialized online software where people can create and administer shipments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incora?

We need plug-ins for standard e-commerce platforms such as WooCommerce, Magento, PrestaShop, and so on, which are PHP-based. Our application was written on Ruby on Rails.

SOLUTION

What was the scope of their involvement?

We’ve hired a programmer from Incora, who is working on all our plug-ins. We initially worked on a Magento 1 plug-in, then moved on to Magento 2 and PrestaShop ones.

The plug-ins are intended for people running WooCommerce or Magento stores, who want to have their shipping automated, and want to provide customers with information on their shipping options. After installing a plug-in from our shop, users will be given an API key from our website through which they can connect and configure what shipping services they want to offer to customers. Customers can see the available services during checkout. Store owners can decide how they want to display those services: with a general global name, with a carrier logo, and so on.

The end-customer can select shipping service, see an exact cost, and then go to checkout and pay. The store operators can then create shipping labels directly from the order page. Customers receive their confirmation by email.

What is the team composition?

They initially assigned us one programmer, with whom I worked directly for most of the time. We’ve also worked with Bohdan (Co-Founder and CEO, Incora), who got in touch with us once a week to inquire about our status and whether we were happy. I managed the programmer assigned to us. He did a decent job—he was quick and the quality was pretty good.

How did you come to work with Incora?

We used Upwork to check different providers—both agencies and freelancers. We found Incora to be the best option in terms of price versus benefits. We gave them a test, working on a Magento 1 plug-in with one of their programmers.

At one point, we hired a second person in order to increase the speed. However, we saw a clear difference between the quality and speed of the second programmer and the person from Incora. We ended up firing the new programmer and stayed with Incora for good.

How much have you invested with them?

The total cost of their work has been around $25,000.

What is the status of this engagement?

We started working with them around September 2017. The job has been completed successfully, but we have ongoing work. The shipping process is very complex, and we're still adding a lot of functionality.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are currently 150 online shops using our plug-ins, each of them having processed 300–500 shipments. There's some competition in our area, but we’ve heard some good feedback. Customers have told us that they're happy with our plug-ins, which have much more functionality than those offered by our competitors.

This is attributable to our own company, but also to Incora’s developer. The plug-in is working as it’s supposed to be and it’s making life much easier for store admins.

How did Incora perform from a project management standpoint?

I'm very happy with the one developer we’ve been assigned, who is doing a great job. He can think for himself, mention any details we may have overlooked and basically correct requirements. I'm also happy with Bohdan, who responded quickly whenever I had a question and got everything sorted out.

We have weekly sprints and assign tickets for those sprints. They're finished on time 90% of the time, and when they're not, it's because of a requirement that proved more complex than we thought, or because we added requirements in the middle of the project. We also use Jira for issue-tracking.

What did you find most impressive about them?

I appreciate their effectiveness and reliability. They’ve done a high-quality job in a short time, compared to other experiences I’ve had.

Are there any areas they could improve?

The communication could be slightly improved. Their developer works well, but he can disappear for a whole week if I don’t ask him how he’s doing. This is fine given that, whenever I asked him about the progress, he had advanced a lot. However, some proactive updates would be welcomed.

Do you have any advice for future clients of theirs?

Clients should define their exact working hours from the beginning, relative to global time zones. We have a big time difference, given that our developer is in Ukraine, which has an 8-hour time difference with Mexico. In the beginning, our developer would work early and be done by noon, on his time. When I asked him to change his hours, he made some adjustments that he wasn’t very comfortable with in the beginning. We were able to solve this issue relatively easily.

UPDATED REVIEW

BACKGROUND

Introduce your business and what you do there.

I'm a co-founder and the financial director of Gal Eco Trade. We provide household chemistry to different companies and offices, distributing chemicals from a large company. Aside from this, we provide other related supplies, including soaps and napkins, as well as maintenance and cleaning services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incora?

We realized that we were getting too many orders and clients to manage manually. We decided to implement a CRM system, but we decided that we wanted a more specific, custom product, which we ordered from Incora.

SOLUTION

What was the scope of their involvement?

They developed our private web platform. It allows me, as an administrator, to add members to my team and view statistics about orders and clients. Users can also manage their own clients and add new ones. The system is used for sales, client statistics, and management.

I came to them with only an idea, a set of requirements, and with no technical documentation. The first step was to develop the documentation and create mockups. They used some web technologies for the development.

What is the team composition?

I was mainly in touch with Bohdan (CEO and Co-Founder, Incora), who acted as the product manager on their side.

They provided me with a whole team, including a project manager, a team leader, a front- and backend developer, and QA. Their designer was involved in the beginning.

How did you come to work with Incora?

There are many outsourcing companies in our city. We negotiated with several of them, but the Incora team provided us with the best conditions and price so we decided on them.

How much have you invested with them?

The cost of their work was $15,000.

What is the status of this engagement?

We started working with them in August 2017. The project took six months to complete, ending in January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been using the system for four months and we’re happy with it. We've saved a lot of time because of the platform. Company budget and salaries can be managed by a single person, whereas previously, we were using several people for that task.

How did Incora perform from a project management standpoint?

The communication was mainly done by phone or Skype. We also had meetings at their office. They're based in my city, which made it easy for me to visit them at their office.

What did you find most impressive about them?

I was happy with their service. They seemed motivated and they like what they do. It was a pleasure to communicate with them. They’ve always given us quick responses and remained reachable.

Are there any areas they could improve?

No. I was happy with their services.

Do you have any advice for future clients of theirs?

I would recommend them without reservation. It’s important for clients to give them precise requirements.

BACKGROUND

Please describe your company and position.

I am the Founder of an information technology company 

Describe what your company does in a single sentence.

We help travelers discover more authentic places and experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incora to accomplish?

• Migrate all the content from a platform we acquired into our own

SOLUTION

How did you find Incora?

Online Search

Why did you select Incora over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Incora were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Migrate:

• stories
• POIs
• editors from the new platform to our own CMS.
• stories from Webflow to our CMS
• Create new pages for this (eg stories, editors).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of entries migrated

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always responded quickly

What was your primary form of communication with Incora?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team showed quick communication and was quick to onboard new team members.

Are there any areas for improvement or something Incora could have done differently?

More quality control

BACKGROUND

Please describe your company and position.

 I am the CEO of a software development company 

Describe what your company does in a single sentence.

N/A

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incora to accomplish?

• Software development

SOLUTION

How did you find Incora?

Referral

Why did you select Incora over others?

• Good value for cost
• Referred to me

How many teammates from Incora were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop the company web site and backend. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

https://deepdao.io
https://api.deepdao.io

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good communication, dedicated to the work we're doing. 

What was your primary form of communication with Incora?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are reliable. They also find solutions in various areas. Developers like the company and stayed with the project over several years. 

Are there any areas for improvement or something Incora could have done differently?

No. 

BACKGROUND

Please describe your company and your position there.

I am the owner/ CEO of Serious Software, UK department. Our range of available services extends from e-business consulting to infrastructure servicing. Serious Software provides the solutions on a turn-key basis while taking full responsibility over the functional and technical elements of the project.

We always make sure to meet the performance standards and requirements of our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incora, and what were your goals?

We using the service of the Python development team.

SOLUTION

How did you select this vendor and what were the deciding factors?

Incora team is one of our partners.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project has started from scratch. Unfortunately, I wouldn't be able to provide the details of the project according to the NDA agreement. However, the team brought excellent results straight away.

How many people from the vendor's team worked with you, and what were their positions?

up to 10 engineers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It is a pleasure working with the professional and organized team as Incora team.

Describe their project management style, including communication tools and timeliness.

There are daily standups to sync with the team using Jira, Slack and other development tools.

What did you find most impressive or unique about this company?

The team is responsive and professional.

Are there any areas for improvement or something they could have done differently?

We discuss any issues during the process. The management reacts promptly to any requests.

BACKGROUND

Please describe your company and your position there.

I'm a CEO of data science and software development company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incora, and what were your goals?

Incora has specific expertize not covered by our company in custom software development project.

SOLUTION

How did you select this vendor and what were the deciding factors?

Vendor selection is an established process in the company. Incora was selected based on expertise, communication and price balance basement.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Incora was responsibele for front end work at full project lifecycle base.

How many people from the vendor's team worked with you, and what were their positions?

One enior front end engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Incora personnel demonstrated good performance and quality in accordance with the overall project plan

Describe their project management style, including communication tools and timeliness.

The management style is very open and comfortable. It's possible to discuss any questions.

What did you find most impressive or unique about this company?

These guys were really engaged in the project and acted as part of our team and not as an external subcontractor.

Are there any areas for improvement or something they could have done differently?

Have no ideas

BACKGROUND

Please describe your company and your position there.

I'm the CEO of an on-demand delivery service, which provides couriers to help users run their errands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incora?

for iOS and Web development

What were your goals for this project?

improve user experience, add new features, improve admin experience

SOLUTION

How did you select Incora?

we interviewed one of Incora team members through upwork and really liked their work.

Describe the project in detail.

they developed a web for our B2B activities. They also help us with a lot of features in our iOS app.

What was the team composition?

we were assigned with an account manager and we were also able to speak and meet directly with their developer, which was really helpful

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

everything they worked on, was shipped on time

How effective was the workflow between your team and theirs?

we used Slack, Github, Trello to run all of our operations with them

What did you find most impressive about this company?

the diversity of talent their good care for their clients. we were treated professionally and nicely

Are there any areas for improvement?

no