Software development company

Incora is an innovative software development company that provides solutions both for start-ups and established enterprises all over the world.

To deal with different business challenges we use the latest technologies and best management practices. Our services include software development, design, technical support and quality assurance.

Our technology stack comprises JavaScript (Node, Angular, React, Vue), Python (Django), React Native, and Ionic.

 
$10,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2015
Show all +
Lviv, Ukraine
headquarters
  • Lviv
    Ukraine

Portfolio

Key clients: 

Ralph Wutscher,

Sven Crone,

Thomas Hambridge,

Grover Righter,

Nicole Jay

App for lawyers which significantly cuts manual conversion time

There are several LEDES file formats for invoices, and different clients often require different ones. When a new LEDES file format is different from the one the firm traditionally uses, a complicated manual LEDES conversion process is required.  This can take hours per invoice. After you upload your invoice, fill in the fields required for the new format and the app will easily convert them.

Intelligent exporting platform

A trusted platform where the user can carry out international business with customers, suppliers and distributors in a safer and more profitable way. The service helps exporters to make their first international deal with any market. Also, it serves regular exporters seeking to improve their trade.

Website to create prior-notices

It’s a website where users (producers, shippers and merchants) can contact each other and create prior-notices - a kind of order that is required to import alcohol and food to the USA. This website is linked to government site and helps customers to create these prior-notices effectively.

Design market

It is Australia’s largest design market featuring the work of independent makers from all over the country. These markets are a unique experience to shoppers with each visit, with new sellers being showcased at each event.

The platform helps to get funding for your project. A user can describe a project, add details and price. Investors can access the app and choose a project they are interested in. They can immediately contact users, whose projects they like.

iPad application for advisory sales

The app comprises a large number of customized templates which help to create professional presentations in seconds. The interface was designed specifically for corporate tablets to present company’s services to potential customers. To create a presentation, the user needs to fill in the details and apply filters.  

iOS application for medical device regulation

The app is used for maintenance of premium class medical equipment. The registered owner of a medical device downloads the app to access to all the information on a specific device and get notifications every time it needs a check-up. The user-friendly Web UI version, on the other hand, enables the admin to add new items with description, image, and availability details.

B2B platform for cryptocurrency trading and exchange

The platform is setting new standards in the crypto-economy. It offers traditional and over-the-counter trading while giving its users access to in-depth expert analyses and reports about various blockchain projects. You can connect with other community members and experts all over the world. Platform also helps business and startups with product testing, deployment, auditing and benchmarking services.

Online Courier Comparison service

It is an online service that instantly compares the cheapest and most reliable couriers to meet specific needs of every user. Its search criteria help the customer filter couriers according to delivery time, price, or even feedback from other members. There’s an easy sign-up and verification system to help the courier fill out his company profile with services, prices, and insurance options. His courier administration area lets

him monitor order details and messages from clients.

SaaS loyalty and referral system for e-commerce

Online businesses use this app to let their customers collect/spend loyalty points from purchases to redeem coupons. The customers interact with the app through an iframe widget on the website of a store. This loyalty referral system allows you to create separate rewards that make sense for those customer groups. Once a referred user lands on your site, they are immediately greeted and given a specific coupon.

Desktop application for teachers to prepare tasks

The application consists of a text editor where users can type or paste a text, add different styles for each paragraph or make quotes. With the help of tabs (editor, highlight, and quiz) users can highlight some text and manage which parts should be shown. This is a very helpful feature for creating quizes, that can be export to PDF file or printed directly.

Mobile app for creating events and chatting

This cross-platform mobile application can be used for communication and creating events. The main advantage of the app is the ability to find new friends according to their proximity and invite them to participate in common activities. Also, this application can find the best matching company for each user regarding to likes, interests and previous events.

This social network was created for company’s employees. The network enables receiving real time notifications, following, comments, attachments, different types of content. Admin and users can like and comment posts.

E-Commerce Plugin Development

It is a custom web platform with a CRM system that offers different plug-ins to process hundreds of shipments online. The plug-ins are intended for people running online shops, who want to have their shipping automated and to provide customers with information on their shipping options. Users can manage their own clients and add new ones. The system is used for sales, client statistics, and management.

Fake news detector

It is platform to analyze content and detect misinformation using deep learning algorithms. Users can search articles by source, name, keywords, or paste a link to check the percentage of correct info in the particular article. Users can filter search results according the credibility score.

Platform for disease analysis

A user-interactive platform that displays human diseases in a visual format. It links associated conditions to one another according to common elements. Each disease has a detailed description with multiple references and provides users with better understanding of the critical genes that can cause pathological conditions.

Management software for schools

It is a huge platform for schools and centers. There is a comfortable dashboard for admins where they can manage bookings and be connected with the whole team. Bloowatch has different agendas such as Activities, Staff,Rental and Accommodation.

Software was developed according to the needs of a target audience, so there us everything necessary to schedule activities to follow regular hours or following to the tide,

setup weekend or season calendar. Moreover, weather forecasts are also integrated in the app.

For more abilities, admin can set up prices, discounts for each product, and customize the fields and questions to register all the information on preferences, experience, safety etc.

Platform for management and analyzing data about health of user.

Web application is developed for different times of smart watches. Easy-to-understand graphics provide insight and coaching into activity and sleep. User understands himself better and can improve well-being.

There are four sections of web application: MMT-365 (Swiss Horological Smartwatches), SwissConnect Analytics (to measure the accuracy of your timepiece by yourself), Hybrid Manufacture and AlpinerX Smart

Outdoors.

Application is available on iOS and Android. In addition, it is highly secured and all private information is protected.

Confidential voice billing for lawyers

It is a confidential voice billing for lawyers that makes billing hands-free, allowing working on several tasks at the same time. To get the highest quality voice-to-text service, it was used popular automated speech recognition services, such as those offered by Amazon, Google, Microsoft, IBM etc. Regards to other competitors on the market, this virtual billing assistant keeps everything confidential and secure. Many other voice
assistants send all of your voice and speech to be processed online, leaving your confidential communications potentially exposed.

Widgets to verify user

Widgets that everyone can set up on own web site to verify customer’s name, age, address, or other information. It is a solution for small business and for large corporates. It is possible to check users and avoid fraud. To add a widget to the web site, user do not need any technical skills. Moreover, there is a comfortable dashboard where an admin can manage settings of Konfirmi and see all users. This solution has much more
features and provide different levels of verifying for various membership plans - from SMS code sending to video verification.

Widgets to verify user

Widgets that everyone can set up on own web site to verify customer’s name, age, address, or other information. It is a solution for small business and for large corporates. It is possible to check users and avoid fraud. To add a widget to the web site, user do not need any technical skills. Moreover, there is a comfortable dashboard where an admin can manage settings of Konfirmi and see all users. This solution has much more
features and provide different levels of verifying for various membership plans - from SMS code sending to video verification.

Loans management system

This is the intranet for organization of loans and clients, submission of reports, downloadable standard forms & files, loan stats and secure messages. Also every organization gets the own subdomain, where they can manage their staffs, applications and clients.

Company admin can add, edit and remove their staff members. In addition, admin can change the permissions for every staff; can add the stages for the

applications; use the colors for every stage. Finally, select the time for auto sending emails. Company admin or selected staff members can create own applications; add / edit the templates for the forms and create own form groups; manage the required fields; manage the notifications for the clients etc.

Finally, companies can manage their individuals and businesses; view the statistics by each person; add / remove them from the applications. Also they can change the events; add new events to the applications; view diary of each application etc.

Multivendor marketplace

Handmade craft is easy to sell now. Baroqoo is a multivendor marketplace where everyone can create own shop and sell or buy different goods like clothes, toys, jewelry etc.

On Baroqoo user can buy and sell from the same account. To create own shop, seller fill in all necessary information, upload logo and banner for the shop. Also for products there are many settings like shipment prices for each country, quantity of

products and so on. Seller can make product featured if pay for it to admin.

Web-store Aigner

For web stores, it’s important to have good search system. There are many filters, so user doesn’t waste time to find goods. Thanks to structure of shop, every client can easy choose color, material and other characteristics for bag, belt or wallet. On pop-ups, user can find necessary information about shipping, terms and policy. There is a stunning fashion blog. Users can read news in this sphere.

Instagram

integration allows users look at the newest images. Photos can inspire everyone to make good choice and change every-day outward. That’s why Inspiration page is so popular on the web site.

In case, Aigner is worldwide brand, it has a long history. There are many static page where user can figure out advantages and company history, career possibilities. Store locator helps to find the closest shop. If clients want to receive news about Aigner, they can subscribe for newsletter according to interesting category

Management dashboard for restaurant owners

With the admin panel you will track your bookings and staff by couple of clicks. Due to comfortable interface, you and your staff will easy use this system. There are a lot of filters and searches, you find necessary element in seconds. Here user see all bookings and add new one.

Admin can manage bookings, move and edit them. Also, there is a slide panel where you can see a list of guests and assigned

staffs.

All guests from previous bookings are saved with all details, admin can see a list of users and update it manually as well. On this tab, admin can manage staff members, add them and edit. Each staff has personal access and number of permissions.

Management platform for mobile application owners

User can explore all advantages of this platform on landing page – find out how to create an account, start earn money and choose the best ways for it. There is a support center that is ready to help any time you want.

After user signed up, there are dashboard. Here user can see whole statistic and payments and analyze achieved results. There are forms for adding mobiles apps and setting up advert. Client can pay for

this service by credit card (Stripe integration) or PayPal. If user face with issues, he can look at FAQ section and find solution. The most important part of the web platform – Apps page.

On this page user can see all apps and add new. This process is pretty fast. After filling all necessary information, client choose size and position of advertisement for each application.

Booking system for restaurants

Eye-catching and stunning booking system for restaurant. User can book a table and pay for it. The most important advantage – comfort and easy to use this system. Moreover, the web application is available on English and Chinese.

Reviews

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Disease Net

"Incora has a talented team of developers capable of turning a high-level description into reality."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2018 - Ongoing
Project summary: 

Incora designed an interactive 3D map and built a backend dashboard to support updates to the map.

The Reviewer
 
1-10 Employees
 
Amsterdam, The Netherlands
Thomas Hambridge
CEO & Founder, Disease Net
 
Verified
The Review
Feedback summary: 

Incora showcased their creative vision by proposing new features for the map while remaining on schedule and within budget. They're a responsive and detail-oriented team dedicated to quality.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO & Founder of Disease Net, a novel web-based platform aiming to map all infectious and non-infectious diseases, linking associated conditions to one another according to common elements.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incora?

The unique aspect of our website is an interactive three-dimensional map which features different diseases and connections representing an association (e.g. genetic link or subclassification). We outsourced the design of the map to Incora. They were also tasked to build a dashboard which allowed the map to be updated in real time.

What were your goals for this project?

We wanted to use this 3D disease map as the centre piece of the website, allowing visitors to learn about medical conditions in a visual format.

SOLUTION

How did you select this vendor?

While conducting an RFP to build the disease map, Incora reached out to us via email to see if we would be interested in working with them.

Describe the project in detail.

After a kick-off call we decided they had the expertise to handle the project. Following this, we received a detailed timeline breakdown of the development plan and signed an agreement. The first steps were completed on schedule and the map soon took shape.

What was the team composition?

I worked directly with an Account Manager at Incora. We set up a series of calls and worked over Slack to address queries and keep the project flowing.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The map was designed and built in a short period of time and I was impressed with the results from the beginning. There were aspects of the project which I didn't anticipate including, but Incora did a great job of proposing new features within the agreed budget and made quick progress on design specifications.

How effective was the workflow between your team and theirs?

Communication works well between Incora and our team. I find they are responsive to our needs and are always available to jump on a call if we need to discuss things in further detail.

What did you find most impressive about this company?

Incora has a talented team of developers capable of turning a high-level description into reality. I also appreciate the time they put into performance testing to ensure the website is compatible across different browsers and devices.

Are there any areas for improvement?

Overall I've been really impressed with what Incora has been able to develop with the Disease Net project. There are still a few key features pending with the map development which first require a solution—it would be great to have a road map presented in the near future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Restaurant App Dev for Startup

“They had the expertise I needed and their communication was great. Their developers managed the project very well.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2017 - Apr. 2018
Project summary: 

Incora built a restaurant booking app for iOS and Android. The project included front- and backend development in Angular and Node.

The Reviewer
 
1-10 Employees
 
Ukraine
Founder, Startup
 
Verified
The Review
Feedback summary: 

After a local soft launch, the app proved profitable and will expand into wider markets. Incora was communicative, proactive, and worked hard to solve problems and find good solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a startup company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incora?

I decided to do a restaurant booking app. I have designers and developers in-house, but they specialize in game development in Unity. This project was front- and backend development in Angular and Node and I needed someone with that expertise.

SOLUTION

What was the scope of their involvement?

All the design work, testing, and project management was on our side. They developed the front- and backend of the app for iOS and Android. Functionality allows customers to make a reservation, choose their chef, and determine the number of people that can sit at a table. They can book the table for a certain number of hours or all day. If two users book the same table, priority is first come, first served, unless the first user doesn’t pay.

What is the team composition?

There were three developers on their side.

How did you come to work with Incora?

A friend recommended three companies that he knew personally, and Incora was one of them. I gave them a smaller task, and they delivered good quality, so I decided to proceed with them.

How much have you invested with them?

We spent $60,000 on this project.

What is the status of this engagement?

We worked together from December 2017–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software is very good. We started with a soft launch in Ukraine so we could meet restaurant owners face to face. We got a lot of positive feedback and recommendations for modifications and changes. We’ve made a profit and the app is successful. We’re currently pushing it out to American restaurants and plan to make updates next year.

How did Incora perform from a project management standpoint?

We primarily communicated via phone, which I prefer. They were proactive and always worked to solve issues and finish everything on time.

What did you find most impressive about them?

They had the expertise I needed and their communication was great. Their developers managed the project very well.

Are there any areas they could improve?

No, they did a very good job.

Do you have any advice for potential customers?

Trust them and give them the opportunity to prove themselves.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They stayed within our budget.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev Support for Incubation Company

“Incora is one of the fastest teams we’ve worked with.”

 

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Ongoing
Project summary: 

Incora provides full-stack web development support. They’re building a web app end-to-end using a Postgres database, Node, and Angular 6. They’ve also integrated WooCommerce WordPress and Mattermost messaging.

 

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
COO, Incubation Company
 
Verified
The Review
Feedback summary: 

Efficient and highly skilled, Incora works diligently to rapidly produce results. The team is comprised of educated senior developers with post-graduate degrees in computer science and math. The team uses an array of tools to maintain a smooth workflow and reliably complies with billing guidelines. 

 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the COO and legal officer of Incubator LLC. We are a US-based software tech incubator that works on projects in many different verticals, including legal automation, blockchain, and IP security. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incora?

Along with our in-house developers, we use several domestic and offshore contractors. We work on an unusually broad range of types of projects and have experience working with teams from around the world. 

We hired Incora to handle bug fixing and bring a project to completion. They're also developing an app from scratch. They've done QA clean up and brought a product to launch in two other cases. 

SOLUTION

What was the scope of their involvement?

Incora supports our web development projects that involve Ruby on Rails and Node. They’ve always used some type of JavaScript for the frontend and the Postgres web stack database. We're currently working on an app that we'd previously shelved. Via manual QA, we’re going through and cleaning up software bugs to prepare it for launch. It’s almost ready at this point. Incora's core resources are also handling all the PHP and integration work for a WordPress platform. It includes WooCommerce plugins and numerous integrations with third-party APIs. 

Our other project is a build from scratch. We gave Incora a set of text and visual requirements for a web application. Using a word document, we wrote out descriptions and embedded images like screenshot mockups. The product has a Postgres database, Node backend, and Angular 6 frontend. We're integrating it with third-party APIs including our own installation of the community non-enterprise version of the Mattermost messaging system. 

What is the team composition? 

We use multiple teams, and Incora works with us in the same way as the others. They assign us a project manager, product manager, and two full stack developers per project. Other vendors have contributed separate frontend and backend developers. 

How did you come to work with Incora?

We found Incora through a software developer referral system. We interviewed several vendors and liked them the best. They had the skill set we needed and interviewed well, so we tried them out. Based on their performance on the first project, we started giving them progressively more work. 

How much have you invested with them?

We've spent around $50,000. 

What is the status of this engagement?

We've been working together since May 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our company is still fairly small, so we're not running metrics on contracted teams. Qualitatively, we really like Incora. They're performing well in relation to our senior developers’ expectations. These onshore developers have worked in software for 30 years and are used to overseeing offshore teams in a variety of contexts. They have high standards, and I rely on their feedback and assessments. Incora never violates the provisions in our billing guidelines. Our senior developers believe that they're coding efficiently. 

How did Incora perform from a project management standpoint?

We use multiple teams and have had to terminate more than half of them within the last two years based on billing or skill-related issues. We have high standards, but Incora is still on our list. We're an easygoing client, but are demanding about compliance with our billing guidelines. Incora has complied with all our requirements, terms, provisions, and agreements like NDAs. 

Incora is meeting our demanding requirements, and we're very happy with them. Our communication has worked well so far. We hold daily stand up calls via Skype. Regarding tools, we switched from Jira to Trello and also use Slack and GitHub. We've never had any billing issues or serious delays.

What did you find most impressive about them?

Incora is one of the fastest teams we’ve worked with. Their two developers we work with have graduate degrees in either math, computer science, or both. They're based out of Ukraine and are postgrad software developers. 

Are there any areas they could improve?

The people we work with are lacking in English skills. They aren't as fluent as the other Ukrainian and offshore teams we've used; they're probably between the middle and bottom of the pack. It hasn't been a problem, though, and I don't expect everyone in the world to be fluent in English. 

Do you have any advice for potential customers?

This applies to all companies hiring offshore developers; be very specific with your requirements. I've gotten better at it, but there was a steep learning curve. The range of people who use Clutch might be mostly sophisticated software development companies, but this advice is for someone who wants to make an app for the first time. 

Using images will help offset the language difference. Instead of describing everything in text, include visual diagrams and mockups. Microsoft Paint is easy to use as a mockup tool. Incora asks useful questions when they don't understand something and offers great suggestions for improvement. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're one of the more efficient teams we work with.
  • 5.0 Cost
    Value / within estimates
    They've been great. They're efficient and meet deadlines within the cost structure.
  • 4.5 Quality
    Service & deliverables
    With speed can come software bugs. They don't give us buggy code, but some teams who work more slowly have fewer bugs.
  • 5.0 NPS
    Willing to refer

E-Commerce Plugin Dev for Shipping Company

"Customers have told us that they're happy with our plug-ins."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

Incora developed plug-ins for e-commerce platforms, including WooCommerce and Magento stores, using Magento 1, Magento 2, and PrestaShop.

The Reviewer
 
11-50 Employees
 
Mexico
Sven Crone
CEO, Envía Ya
 
Verified
The Review
Feedback summary: 

Over 150 online shops currently use the plug-ins, processing hundreds of shipments each, with few issues and excellent functionality. Incora's developer takes initiative, completes work promptly, and produces high-quality deliverables at all times.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We have a shipping company in Mexico. People can use our website to compare the shipping services of DHL, FedEx, UPS, and some local Mexican carriers. We offer an API and specialized online software where people can create and administer shipments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incora?

We need plug-ins for standard e-commerce platforms such as WooCommerce, Magento, PrestaShop, and so on, which are PHP-based. Our application was written on Ruby on Rails.

SOLUTION

What was the scope of their involvement?

We’ve hired a programmer from Incora, who is working on all our plug-ins. We initially worked on a Magento 1 plug-in, then moved on to Magento 2 and PrestaShop ones.

The plug-ins are intended for people running WooCommerce or Magento stores, who want to have their shipping automated, and want to provide customers with information on their shipping options. After installing a plug-in from our shop, users will be given an API key from our website through which they can connect and configure what shipping services they want to offer to customers. Customers can see the available services during checkout. Store owners can decide how they want to display those services: with a general global name, with a carrier logo, and so on.

The end-customer can select shipping service, see an exact cost, and then go to checkout and pay. The store operators can then create shipping labels directly from the order page. Customers receive their confirmation by email.

What is the team composition?

They initially assigned us one programmer, with whom I worked directly for most of the time. We’ve also worked with Bohdan (Co-Founder and CEO, Incora), who got in touch with us once a week to inquire about our status and whether we were happy. I managed the programmer assigned to us. He did a decent job—he was quick and the quality was pretty good.

How did you come to work with Incora?

We used Upwork to check different providers—both agencies and freelancers. We found Incora to be the best option in terms of price versus benefits. We gave them a test, working on a Magento 1 plug-in with one of their programmers.

At one point, we hired a second person in order to increase the speed. However, we saw a clear difference between the quality and speed of the second programmer and the person from Incora. We ended up firing the new programmer and stayed with Incora for good.

How much have you invested with them?

The total cost of their work has been around $25,000.

What is the status of this engagement?

We started working with them around September 2017. The job has been completed successfully, but we have ongoing work. The shipping process is very complex, and we're still adding a lot of functionality.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are currently 150 online shops using our plug-ins, each of them having processed 300–500 shipments. There's some competition in our area, but we’ve heard some good feedback. Customers have told us that they're happy with our plug-ins, which have much more functionality than those offered by our competitors.

This is attributable to our own company, but also to Incora’s developer. The plug-in is working as it’s supposed to be and it’s making life much easier for store admins.

How did Incora perform from a project management standpoint?

I'm very happy with the one developer we’ve been assigned, who is doing a great job. He can think for himself, mention any details we may have overlooked and basically correct requirements. I'm also happy with Bohdan, who responded quickly whenever I had a question and got everything sorted out.

We have weekly sprints and assign tickets for those sprints. They're finished on time 90% of the time, and when they're not, it's because of a requirement that proved more complex than we thought, or because we added requirements in the middle of the project. We also use Jira for issue-tracking.

What did you find most impressive about them?

I appreciate their effectiveness and reliability. They’ve done a high-quality job in a short time, compared to other experiences I’ve had.

Are there any areas they could improve?

The communication could be slightly improved. Their developer works well, but he can disappear for a whole week if I don’t ask him how he’s doing. This is fine given that, whenever I asked him about the progress, he had advanced a lot. However, some proactive updates would be welcomed.

Do you have any advice for future clients of theirs?

Clients should define their exact working hours from the beginning, relative to global time zones. We have a big time difference, given that our developer is in Ukraine, which has an 8-hour time difference with Mexico. In the beginning, our developer would work early and be done by noon, on his time. When I asked him to change his hours, he made some adjustments that he wasn’t very comfortable with in the beginning. We were able to solve this issue relatively easily.

Updated Review

 

2.5.0.0
5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

CRM Development for Cleaning Supply Distributor

"We've been using the system for four months and we’re happy with it."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Jan. 2018
Project summary: 

Incora developed a custom web platform with a CRM system, using a variety of web technologies and working on building the idea from scratch.

The Reviewer
 
11-50 Employees
 
Lviv, Ukraine
Danylo Tarasyuk
Co-Founder, Gal Eco Trade LLC
 
Verified
The Review
Feedback summary: 

The new system works excellently, handling the high number of orders received perfectly and saving significant time for the company. They handled the project well, always responding quickly and professionally.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a co-founder and the financial director of Gal Eco Trade. We provide household chemistry to different companies and offices, distributing chemicals from a large company. Aside from this, we provide other related supplies, including soaps and napkins, as well as maintenance and cleaning services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incora?

We realized that we were getting too many orders and clients to manage manually. We decided to implement a CRM system, but we decided that we wanted a more specific, custom product, which we ordered from Incora.

SOLUTION

What was the scope of their involvement?

They developed our private web platform. It allows me, as an administrator, to add members to my team and view statistics about orders and clients. Users can also manage their own clients and add new ones. The system is used for sales, client statistics, and management.

I came to them with only an idea, a set of requirements, and with no technical documentation. The first step was to develop the documentation and create mockups. They used some web technologies for the development.

What is the team composition?

I was mainly in touch with Bohdan (CEO and Co-Founder, Incora), who acted as the product manager on their side.

They provided me with a whole team, including a project manager, a team leader, a front- and backend developer, and QA. Their designer was involved in the beginning.

How did you come to work with Incora?

There are many outsourcing companies in our city. We negotiated with several of them, but the Incora team provided us with the best conditions and price so we decided on them.

How much have you invested with them?

The cost of their work was $15,000.

What is the status of this engagement?

We started working with them in August 2017. The project took six months to complete, ending in January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been using the system for four months and we’re happy with it. We've saved a lot of time because of the platform. Company budget and salaries can be managed by a single person, whereas previously, we were using several people for that task.

How did Incora perform from a project management standpoint?

The communication was mainly done by phone or Skype. We also had meetings at their office. They're based in my city, which made it easy for me to visit them at their office.

What did you find most impressive about them?

I was happy with their service. They seemed motivated and they like what they do. It was a pleasure to communicate with them. They’ve always given us quick responses and remained reachable.

Are there any areas they could improve?

No. I was happy with their services.

Do you have any advice for future clients of theirs?

I would recommend them without reservation. It’s important for clients to give them precise requirements.

5.0
Overall Score Incora is a great company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer