What evidence can you share that demonstrates the impact of the engagement?
There are currently 150 online shops using our plug-ins, each of them having processed 300–500 shipments. There's some competition in our area, but we’ve heard some good feedback. Customers have told us that they're happy with our plug-ins, which have much more functionality than those offered by our competitors.
This is attributable to our own company, but also to Incora’s developer. The plug-in is working as it’s supposed to be and it’s making life much easier for store admins.
How did Incora perform from a project management standpoint?
I'm very happy with the one developer we’ve been assigned, who is doing a great job. He can think for himself, mention any details we may have overlooked and basically correct requirements. I'm also happy with Bohdan, who responded quickly whenever I had a question and got everything sorted out.
We have weekly sprints and assign tickets for those sprints. They're finished on time 90% of the time, and when they're not, it's because of a requirement that proved more complex than we thought, or because we added requirements in the middle of the project. We also use Jira for issue-tracking.
What did you find most impressive about them?
I appreciate their effectiveness and reliability. They’ve done a high-quality job in a short time, compared to other experiences I’ve had.
Are there any areas they could improve?
The communication could be slightly improved. Their developer works well, but he can disappear for a whole week if I don’t ask him how he’s doing. This is fine given that, whenever I asked him about the progress, he had advanced a lot. However, some proactive updates would be welcomed.
Do you have any advice for future clients of theirs?
Clients should define their exact working hours from the beginning, relative to global time zones. We have a big time difference, given that our developer is in Ukraine, which has an 8-hour time difference with Mexico. In the beginning, our developer would work early and be done by noon, on his time. When I asked him to change his hours, he made some adjustments that he wasn’t very comfortable with in the beginning. We were able to solve this issue relatively easily.