Idea Usher

BACKGROUND

Please describe your company and position.

 I am the COO of an arts, entertainment & music company 

Describe what your company does in a single sentence.

Music streaming platform that focuses on the artist experience

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Idea Usher to accomplish?

• Complete a functional mobile application

SOLUTION

How did you find Idea Usher?

Online Search

Why did you select Idea Usher over others?

United States business presence

Describe the scope of work in detail. Please include a summary of key deliverables.

After 3 years and $20,000 invested into a music app with IdeaUsher, we were forced to walk away due to major technical failures and an unwillingness to take responsibility. A third-party audit confirmed serious structural flaws in the app they delivered — including improper architecture, memory leaks, and outdated practices. 

When we requested a partial refund to resolve things professionally, we received a now-deleted message implying fake review retaliation — which we documented. 

As a founder, I’m sharing this to help others avoid similar situations. Don’t ignore red flags, and always get everything in writing. If you’re considering IdeaUsher, ask the hard questions early and get your own audit before signing off on delivery.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While the project with IdeaUsher ultimately failed due to major technical issues and a lack of accountability, there were measurable outcomes from my experience that demonstrate progress in terms of learning and avoiding future pitfalls.

Measurable Outcomes:

• $20,000 Investment Loss: This is a significant, quantifiable outcome representing the financial cost of the project's failure. It highlights the impact of the technical issues and the vendor's unwillingness to rectify them.
  3 Years of Development Time Lost: This is a measure of the time investment that did not result in a functional product.
  Third-Party Audit Findings: The audit provided concrete, measurable evidence of the technical failures, including:Confirmed Structural Flaws: This is a qualitative outcome, but the confirmation by a third party is a measurable step in understanding the project's issues.
  Identified Improper Architecture: A specific technical deficiency that was identified and can be measured against best practices.
  Identified Memory Leaks: A quantifiable technical issue that impacts performance.
  Identified Outdated Practices: A measure of how current the development techniques were.
  Documentation of Retaliation Threat: The documented, now-deleted message serves as measurable evidence of the vendor's unprofessional behavior and unwillingness to resolve the situation amicably.
  Increased Due Diligence Practices: As a direct result of this experience, my approach to vendor selection and contract negotiation has become demonstrably more rigorous. This includes:Mandating independent audits before final sign-off: A new, measurable step in my process.
  Ensuring all communication and agreements are in writing: A change in practice to ensure a clear record.
  Asking more challenging and specific questions during the vetting process: While harder to quantify precisely, this represents a measurable improvement in my questioning strategy.
  
  While these outcomes are not positive in the context of the project's success, they represent measurable progress in my understanding of vendor management, technical quality assessment, and risk mitigation. The experience, though costly, has yielded valuable lessons that will inform future endeavors and help prevent similar situations."

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Based on my experience with IdeaUsher, their project management was severely lacking and ultimately contributed significantly to the project's failure.

Project Management:

• Delivery Timelines: There was no sense of reliable delivery on time. While initial phases might have shown some progress, the major technical failures indicate that critical elements were either not delivered correctly or were delivered with fundamental flaws that made them non-functional. The fact that after 3 years and $20,000 invested, the app was unusable due to technical issues is a clear indicator of a failure to deliver a usable product within a reasonable timeframe. The time and financial investment were effectively wasted due to the poor quality of the delivery.
  Responsiveness to Needs: Their responsiveness to my needs was extremely poor, particularly when it came to addressing the critical technical issues. When the problems were identified, and even after a third-party audit confirmed serious flaws, there was a clear unwillingness to take responsibility. This demonstrates a fundamental failure to respond to the most significant need: a functional and technically sound product. Furthermore, my request for a partial refund to resolve the situation professionally was met with a now-deleted message implying fake review retaliation. This is not only unprofessional but a clear indication of a complete lack of responsiveness to a reasonable request for resolution.
  
  In summary, their project management was characterized by a failure to deliver a quality product, a lack of accountability for technical issues, and a completely unprofessional and unhelpful response to my attempts to resolve the situation.

What was your primary form of communication with Idea Usher?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Based on my experience with IdeaUsher, what I found most... unique and, in a way, unfortunately impressive was their ability to deliver a product with such significant and fundamental technical flaws that were only revealed through a third-party audit, despite a lengthy development period and substantial investment.

While this is clearly not impressive in a positive sense, it's unique in the severity and nature of the issues. The fact that serious structural flaws like improper architecture, memory leaks, and outdated practices were present after 3 years and $20,000 invested is, frankly, astonishing and a level of technical failure I had not previously encountered to this degree.

Another aspect that was uniquely unimpressive, but noteworthy in its sheer unprofessionalism, was their response to the issues and my attempt at a professional resolution. The now-deleted message implying fake review retaliation was a truly unique and shocking level of unprofessionalism that I had not expected from a development company.

So, while I can't point to anything positive that was impressive, the sheer scale of the technical failure and the uniquely unprofessional response were certainly noteworthy and, unfortunately, memorable aspects of my experience with IdeaUsher.

Are there any areas for improvement or something Idea Usher could have done differently?

Based on my experience, there are significant areas for improvement for IdeaUsher, and numerous things they could have done differently to avoid the project's disastrous outcome and the negative experience I had.

Key Areas for Improvement and What They Could Have Done Differently:

• Improve Technical Quality and Architecture: This is the most critical area. They should have prioritized building a technically sound and robust application from the outset. They could have done this differently by:Employing more experienced and competent developers who understand best practices and modern architecture.
  Implementing rigorous internal quality control and code reviews to catch fundamental flaws early in the development process.
  Conducting thorough technical audits before delivering major milestones to identify and rectify issues proactively, rather than leaving it to the client to discover them through a third party.
  Enhance Project Management and Communication: Their project management was clearly inadequate. They could have improved by:Establishing clear and realistic timelines and communicating any potential delays transparently and proactively.
  Providing regular and meaningful updates on technical progress and any challenges encountered.

BACKGROUND

Please describe your company and position.

I am an executive of Gruve

Describe what your company does in a single sentence.

Digital asset marketplace.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Idea Usher to accomplish?

• Build out NFT marketplace website.
• Create comprehensive smart contract system
• Build subscription system for users

SOLUTION

How did you find Idea Usher?

Online Search

Why did you select Idea Usher over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Idea Usher were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included designing and developing a comprehensive NFT marketplace platform from scratch. Key deliverables included: 

• Designing an intuitive user interface for buyers, sellers, and collectors. 
• Implementing smart contract functionality for NFT creation, ownership, and trading. 
• Integrating secure payment gateways for cryptocurrency transactions. 
• Implementing robust security measures to protect user data and digital assets. 
• Testing the platform for functionality, security, and scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the recent launch of the NFT marketplace, we're currently in the early stages and haven't yet experienced significant user engagement or website traffic. However, we anticipate growth as we continue to promote the platform and attract users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Idea Usher's project management style was exemplary. They utilized communication tools such as Slack and google meet for regular updates and meetings. The project timeline was well-defined, and milestones were delivered on schedule. Their proactive approach to addressing any issues or concerns ensured a smooth workflow throughout the development process.

What was your primary form of communication with Idea Usher?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by Idea Usher's depth of knowledge and expertise in blockchain technology. They demonstrated a thorough understanding of our project requirements and provided innovative solutions to overcome any challenges. Their commitment to delivering high-quality results exceeded our expectations.

Are there any areas for improvement or something Idea Usher could have done differently?

Idea Usher went above and beyond for our project. We're thrilled with their work and can't think of anything they could've done better. They delivered fantastic results and supported us every step of the way.

BACKGROUND

Please describe your company and your position there.

ShowsHappening is an easy to use ticketing platform used by event organisers and venues.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Idea Usher , and what were your goals?

I wanted to develop a mobile application for users to book events and check details for the same. My vision was to allow users to follow the organisers and upcoming events. I wanted an application where users can set their preferences and receive recommendations based on it and can manage their tickets as well. All on total, a simple and robust application for events and tickets.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was looking for a fantastic team who can understand my requirements along with budget and quality and deliver the exact product. At Idea Usher, my search met an end. Here the developers were experts in their domain, overall costing was set under budget and the defined timeline was also less than my expectation. Overall, I love working with Idea usher. But actually you shouldn't use them so i can keep them all to myself 🤭. Just kidding of course I wish all the team every success!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the project was to create an application that provides all the solutions to usersrelated to ticket booking for an event or setting up preferences for favorite and upcoming events. We took care of the backend and we reached out to Idea Usher for frontend and UI. Showshappening is a flutter application where Figma was used for designing the user interface.The key challenge of integrating an apple wallet in it was well accomplished by the Idea Usher team. The key deliverables were:

1. A user-friendly interface
2. A smooth and interactive experience
3. An intuitive design that makes it easy for users to navigate through the app
4. A design that is consistent with the brand’s identity and personality

How many resources from the vendor's team worked with you, and what were their positions?

For the project, the team comprised a project manager, flutter developers, UI/UX designers, and QA testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With important deliverables along the process, Idea Usher's team gave us a complete solution for an event and ticket booking app. They provided us with the best product design options that met international requirements and communicated for updates every week. Every design was visually-appealing and built keeping the target audience in mind.

Describe their project management style, including communication tools and timeliness.

The Idea Usher team used Slack and other platforms to maintain an open line of communication. Throughout the entire development project, they were exceedingly flexible and supportive. They were easy to work with and always communicated on time. The team addressed any problems that emerged and made the desired improvements. The best part of working with this team was that there were no last-minute surprises.

What did you find most impressive or unique about this company?

The team was very professional and committed, and every update was delivered on time. The finest thing is that they are constantly willing to go beyond and above to address your issues or fulfill your demands. They have a fantastic group of experts on board who collaborate to deliver a full solution for your project.

Are there any areas for improvement or something they could have done differently?

No. Idea Usher comes highly recommended for every software development project. Thanks team!

BACKGROUND

Please describe your company and your position there.

I am the Founder of Allayya, Inc., a women's wellness company based in Texas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Idea Usher , and what were your goals?

We wanted to develop an easy-to-use and robust mobile app for our customers to access self-care content from their phones, including meditations, daily affirmations, and calming sounds. This app aims to help women prioritize their well-being and stay motivated on their journey to self-care and good mental health.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for app developers and shortlisted three. After interviewing each of them, we chose Idea Usher because they immediately understood our requirements and already had experience developing similar apps. Also, their services are affordable. They were willing to work with us and the budget that we had for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the project was to design and develop a mobile app to help women prioritize their self-care and mental health. The app was developed for both Android and iOS platforms along with a web-based admin panel. It's an audio-based self-care app that allows users to listen to meditations, calming sounds, and other self-care content, and create their own playlists. The key deliverables were:

• A user-friendly interface.
• A smooth and interactive experience.
• An intuitive design that makes it easy for users to navigate through the app.
• A design that is consistent with the brand’s identity and personality Tech stack for the project: Flutter, Node JS, Mongo DB, and React.

How many resources from the vendor's team worked with you, and what were their positions?

A Project Manager was assigned to be our main point of contact throughout the project. Additionally, the team comprised software developers, UI/UX designers, and QA testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Idea Usher's team provided us with a full-fledged solution for a women's self-care app and key deliverables along the way. They used a sprint-based methodology and shared updates every week. They provided us with the best possible product design solutions that were on par with international standards. We got a lot of value and would definitely recommend them to anyone looking for a similar service.

Describe their project management style, including communication tools and timeliness.

The Idea Usher team used tools such as Slack and Google Meet to create a constant flow of communication. They were very responsive and helpful throughout the development project. Their communication was always timely, and they were easy to work with. The team made changes as requested and addressed any issues that arose.

What did you find most impressive or unique about this company?

Each update was on time, and the team was professional and dedicated. They were always ready to go the extra mile to solve our problems or meet our requirements. They have a great team of professionals who work together and provide a complete solution for your project.

Are there any areas for improvement or something they could have done differently?

No, we would highly recommend Idea Usher for any kind of software development project. We are grateful to Idea Usher for all of their guidance, expertise, and support, and for making our vision come true.

BACKGROUND

Please describe your company and your position there.

I’m principal and co-founder of a niche technology consulting company. We provide unique solutions in high performance, hyper-scale, and advanced technology applications for both software and hardware.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Idea Usher , and what were your goals?

We contracted Idea Usher for several engagements. We asked them to bridge new hardware technology into an existing consensus protocol; to help develop an NFT bridge and provenance application for EVM and non-EVM blockchains; and to assist in smart contract development for novel web3 infrastructure, oracle, and backing platforms and protocols.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Idea Usher through online searches using standard one-off consulting engagements. Once we started discussions, It was clear they offered more than simple engagements and so we increased our usage to more sophisticated goals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We leveraged 3-week sprints to support a process of learning, prototyping, and MVP. The team leveraged a combination of languages including Golang, JavaScript, Solidity, Python, and C across the projects. We deployed the applications using kubernetes and cross-team CICD best practices.

How many people from the vendor's team worked with you, and what were their positions?

We had as many as 7 on the team at a time depending on the phase of the project. These included roles in:

• program management
• software development and engineering
• software architecture
• web3 development
• technical documentation

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team delivered on all projects admirably and on-time. For our project, exploration and testing can often result in alternate needs and paths before success — this happened in one case and the Idea Usher team handled the pivot well. We ask for a very high standard for all our projects, and Idea Usher has admitted we challenged them, but they've grown to the tasks and the projects very well.

Describe their project management style, including communication tools and timeliness.

Project management is standard agile with several conversations per week. Our team does its best to work on the Idea Usher schedule and to allow them to make the most of their time. This worked well and all projects were delivered on time.

What did you find most impressive or unique about this company?

Our projects are all very unique in the industry — often they are the only challenge of their kind in the world. Idea Usher did not expect this on first meeting with us, but quickly rose to the challenge. They never tired of learning new things, bringing their computer science educations to bear, and work on new concepts continually.

Are there any areas for improvement or something they could have done differently?

Documentation, documentation, documentation. As with any technology team, the key to turnover is in the docs. This is true with Idea Usher as well, though we were able to work around this with slack and conference calls more often.

BACKGROUND

Introduce your business and what you do there.

My wife and I are co-founders of Mama Fua Digital Ltd. We’re a startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Idea Usher?

We were trying to create an app that allowed unemployed youth in Kenya to find jobs as home help and home service providers. We were looking for someone affordable to outsource the work, and Idea Usher had a lot of experience in this field.

SOLUTION

What was the scope of their involvement?

Idea Usher created an app for Android and iOS. This was our first app, so we didn’t know what we were doing. They helped us by giving us a roadmap around what they’d provide for us.

Initially, we gave them a sample of a competitor whose app we liked. We told them to provide us with something that captured the same idea but in a simpler and better way. We requested two core features: the provider’s ability to find the customer’s location and the second was for them to use our homegrown payment service provider. We didn’t want to use an international payment service provider because we had a unique payment system.

They gave us a customer journey to show us how our users would use the app and a diagram with screenshots of how the app would work. Essentially, Idea Usher gave us the skeleton and samples of how the app would look in the end. They also gave us the experience in terms of challenges we’d encounter along the way and things to consider before we designed the app and did the coding. Overall, they helped us realize which things wouldn’t work, and we benefited a lot from their experience — they helped us avoid several pitfalls that we didn’t see coming.

We used Flutter, which allowed us to port Android development easily into iOS. Their team helped us with the infrastructure and created the backend system. Since we didn’t know anything about AWS, they were integral for us. We couldn’t have done it without them.

They also uploaded and published the apps, including handling problems that automatically came from the App Store. It was tough to publish to Apple, so it was really helpful to have someone with experience dealing with Apple’s bureaucracies.

Finally, they’ve asked us to take their marketing services on board, but we haven’t reached that stage yet. We’re still trying to collect funding before we can afford to go for their marketing service. However, they’ve given us some informal advice about what we should do, including how we should market, test in the environment, and the pace we should go before we fully launch to ensure that we iron out any bugs.

What is the team composition?

About six people worked on the project, but we only dealt with three. We had a project manager, a UI developer, a coder, and a team lead who was our main point of contact.

How did you come to work with Idea Usher?

We looked on Fiverr and saw some work samples for some home service apps. We were very pleased, so we contacted them about their costs. Considering we were creating two apps, their price was the most affordable.

As someone making an app for the first time, I was very hesitant to pay upfront to someone I’d never met. It was a high risk, and there was a point where we had a conflict of ideas, so I thought I should cancel the project. However, they called an emergency meeting and explained why they had changed the cost. At that touchpoint, they were charging more than we agreed on, but it was because the conditions I gave them changed, and it increased the cost. In the end, they advised me on what I needed to drop for the price to go back to normal.

How much have you invested in them?

We spent about $7,500, but a lot of it went to Fiverr’s commissions.

What is the status of this engagement?

We worked with them from March–December 2021. We’re now in the after-service period, and they’ll support us until February 15th, 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They met the deadlines and published both apps perfectly. Since I’m an IT auditor, I know what to look for and how to look for bugs in an app. Idea Usher delivered high-quality work even from the initial draft and the app’s first version.

Moreover, I liked the color scheme, wording, and simplicity. Our users are low-income and marginally educated, but they haven’t had problems using the app, which speaks to its simplicity and quality.

How did Idea Usher perform from a project management standpoint?

It was very well done. They were very communicative, which was a strong point for them. The team talked to us a lot and ensured we didn’t go quiet. They also ensured that we were always in the loop about what was happening, and when we had any questions, they encouraged us to ask.

If we didn’t agree with something, Idea Usher encouraged us to bring it up, and they tried to resolve it from their end without any additional cost. All in all, the project management was perfectly done.

We used Zoom and Google Meet for video meetings and Slack to chat.

What did you find most impressive about them?

They acted more like a friend as opposed to employees. When we thought we were too much, they reassured us so we didn’t feel like a bother, which was good for us since we’d never done this before. Idea User really helped us, and they were trustworthy people.

Are there any areas they could improve?

Although they could’ve told me not to use Fiverr, they did really well. They boosted my confidence in using outsourced services, and I’ll keep this team for the long-term maintenance of the app because I’m confident that it’ll be successful with their help.

Do you have any advice for potential customers?

Don’t go in with any assumptions or fixed mindsets. If you have little experience in what you’re doing, listen to them — they have experience in this field for a reason. I had to learn it the hard way, and we lost a lot of time because I kept arguing about points before I realized that we should do it their way. Therefore, I was happy they were courageous and confident enough to correct me.

BACKGROUND

Please describe your company and your position there.

I am Antholny Lolli, Executive Producer of Radical Body Transformations. I struggled with obesity for years but after transforming my life and losing 125 lbs, I won various body transformation and physique awards. This spurred in me a feeling that I wish to commit my life to help others achieve success in their professional lives; it only makes sense that the next step is to help others achieve success in their personal lives, starting with what matters most - their health.

So I teamed up with James Hergott, the producer of Radical Body Transformations, an Amazon prime docuseries, to create the next season and build a community of people desperate to improve their health radically.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Idea Usher, and what were your goals?

We wanted to create an engaging and wholesome fitness experience for our clients on a digital platform and let them exercise outside the gym. We wanted to have an app that could track daily activities, provide customized exercise and meal plans, provide them with guided videos, count calories, and buy fitness nutrition and supplements. This would replace a personal trainer.

SOLUTION

How did you select this vendor and what were the deciding factors?

See, our first deciding factor was that they have worked on similar projects in the past. The SPOC who led me through the discovery call was technically sound, so I got an overview that these guys are fit for the job! He was kind to walk me through the development cycle and ETA and know-hows of the deliverables.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was going to consist of 3 separate stages: Developing a fully functional IoS and Android app, Setting up our website with a user login functionality, a membership area, and a platform to purchase plans. Social media marketing (influencer marketing, running our online challenge, etc.)

One thing that I appreciated about Ideausher was that no matter how our ideas changed, we could contact them anytime. Our project manager reacted quickly and handled communication with the rest of the team, which implemented our changes.

How many people from the vendor's team worked with you, and what were their positions?

I was assigned 2 Project Managers who oversaw the project from beginning to end. One was responsible for all the tech development process, overseeing the app related tasks. He had a team of Front End and Back End developers, Designers etc who took care of all the technical stuff.

The other manager was responsible for generating a full fledged web presence with a website and active social media handles. Lead generation, Email marketing, Influencer marketing and other related tasks were also taken care of by them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Personally, I really love the design of the app. I find it engaging and transparent. As for the functional side, my team tried using the app. They found it easy and accurate to specific parameters which is a good sign. We have done a beta launch since then and have received some very good reviews.

Describe their project management style, including communication tools and timeliness.

As for project management, they followed scrum methodology. Well-defined Sprints were created and tracked completely. The overall processes were well organized. Ideausher was very transparent in the early stages in how the work would be organized. We had regular meetings to stay on top of the project and frequently received emails with updates. I felt I had control over the project, which was great.

What did you find most impressive or unique about this company?

Everything was completed exactly as we wanted. They treated the project as their own and were meticulous to the details. The phases were well defined and the design was just exceptional. To be true we have had worked with several companies before but the experience had not been very great so Idea Usher was a pleasant surprise for us.

Are there any areas for improvement or something they could have done differently?

There services have been quite good and there isn't anything as such which I didn't like. I just hope they provide good support services as well.

BACKGROUND

Please describe your company and position.

I am the CEO of Zogics

Describe what your company does in a single sentence.

Supplying businesses worldwide with items that keep them operating at their best.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Idea Usher to accomplish?

• We hired them to build a user-friendly chatbot that could handle customer support and to create a product recommendation engine for our e-commerce platform

SOLUTION

How did you find Idea Usher?

• Online Search
• Clutch Site

Why did you select Idea Usher over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Idea Usher were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They designed and developed an AI chatbot for customer inquiries, integrated it with our support system, and implemented a recommendation engine based on customer browsing and purchase data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The chatbot reduced our support team’s workload by over 60%, and the recommendation system boosted average order value  within the first two months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They stayed on schedule, maintained regular communication, and quickly made adjustments whenever we requested changes or had feedback.

What was your primary form of communication with Idea Usher?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to translate complex AI concepts into real, user-friendly tools stood out—they kept things simple but effective.

Are there any areas for improvement or something Idea Usher could have done differently?

None all good

BACKGROUND

Please describe your company and position.

I am the CEO of Zogics

Describe what your company does in a single sentence.

Supplying businesses worldwide with items that keep them operating at their best.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Idea Usher to accomplish?

• We hired them to build a user-friendly chatbot that could handle customer support and to create a product recommendation engine for our e-commerce platform.

SOLUTION

How did you find Idea Usher?

• Online Search
• Clutch Site

Why did you select Idea Usher over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Idea Usher were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They designed and developed an AI chatbot for customer inquiries, integrated it with our support system, and implemented a recommendation engine based on customer browsing and purchase data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The chatbot reduced our support team’s workload by over 60%, and the recommendation system boosted average order value by 18% within the first two months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They stayed on schedule, maintained regular communication, and quickly made adjustments whenever we requested changes or had feedback.

What was your primary form of communication with Idea Usher?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to translate complex AI concepts into real, user-friendly tools stood out—they kept things simple but effective.

Are there any areas for improvement or something Idea Usher could have done differently?

None all good