IDAP

BACKGROUND

Please describe your company and your position there.

I am the CEO and co-founder of a SEAZONE is the powerful all-in-one solution for yacht job/crew search, yacht financial management, administration.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDAP, and what were your goals?

My company engaged IDAP to help develop our platform. We needed a skilled team that could support us with design, software development and testing. I knew that I wanted to use an Eastern European provider due to the price. I wanted a firm that would not only build what I wanted, but that would also help me define the scope and bring suggestions. I did a small market review which is how I found IDAP.

SOLUTION

How did you select this vendor and what were the deciding factors?

Great communication, the highest level of the professionalism

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed a skilled team that could support us with design, software development and testing. They were working on a new and quite difficult product, that need to be easy to use. They helped me scope out the project—I'm not technical person, so they consulted me on which tech solutions would be most appropriate in my case. We’ve worked with IDAP on UI/UX design, development, and testing across the project.

How many people from the vendor's team worked with you, and what were their positions?

We have 5 people as a dedicated team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The most direct impact is the satisfaction of our users and how often we get praises for how well our product works. They had an amazing project leader who was engaged in our business practices. He offered great consulting. From their side, they supported us in all possible ways. When conflicts appeared, IDAP was problem-solving.

Describe their project management style, including communication tools and timeliness.

We had team meetings twice/three times each week. Since we live not in the same countries, it wasn't easy to meet in-person, but we did it every month before the Covid19. We had Google Meet meetings and worked through a project management system. For design and mockups, they used Figma.

What did you find most impressive or unique about this company?

Everyone on the team is very responsive. They were emotionally involved in the project. For part of the project, we needed their almost 24/7 support to handle a development process and they've delivered exactly what we wanted from the project perspective. They delivered. They fixed bugs as soon as they came up. That level of support was unmatched.

Are there any areas for improvement or something they could have done differently?

They work with professional developers and communicate well. Their team won't let you down in those areas.

BACKGROUND

Please describe your company and your position there.

We develop online education to help people overcome stress and anxiety.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDAP?

Mobile app development

What were your goals for this project?

To relaunch our app and improve the design and functionality of the app.

SOLUTION

How did you select this vendor?

We interviewed over 6 different app companies.

Describe the project in detail.

We began with several discovery meetings and determined what the cost of the project would be. We then began about implementing a wireframe and IDAP used a SCRUM approach to move through each stage of the project.

What was the team composition?

We had a project manager who liaised with the developers and designers for ios and Android platforms.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 5 months the app was launched and IDAP were very fast to fix any bugs that became apparent. We have had very good feedback and reviews to date of the new app and we will continue to work with IDAP to improve the features within the app

How effective was the workflow between your team and theirs?

Very effective. Our project manager was always on hand to have a call with us in addition to the weekly meetings where we were updated on the progress of the development.

What did you find most impressive about this company?

We were most impressed by their development skills and ability to quickly solve technical issues/bugs when they arose.

Are there any areas for improvement?

Overall we are very happy we went with IDAP and have no problem recommending them to other companies in need of app development

BACKGROUND

Please Introduce your business and what you do there.

I’m one of the founders of a maritime startup. My role is to oversee the creation of an app that could manage the private booking of services.  

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with IDAP?

We provide a distinctive service where users have different options to finance their experience. We wanted to develop the MVP of a seamless booking app that would reflect that unique business model.

SOLUTION

What was the scope of their involvement?

We approached IDAP with a prototype of the app and explained our concept to them. They worked to create an API-based backend solution that could deliver app content and to integrate different payment options.

Focusing on security requirements, their team worked on an app with an API-based backend. We’re trying to develop an app that’s scalable, but also secure. In our last testing period, they ironed out a few kinks.

What is the team composition? 

Our first point of contact was Alex (CEO, IDAP). After our relationship was established, he introduced me to Anton (COO, IDAP), who has managed the finer details of the project. We were then assigned a project manager, Kirill (Project Manager). He’s our primary contact who oversees the development team, which is led by Sergei (QA Engineer).

The team consists of 10–15 developers, and around two designers who aid with UI/UX components. Maryna (Financial Manager) has also discussed financial questions, invoices, and payments with us.

How did you come to work with IDAP?

We found IDAP through Clutch. I spent around a month speaking to various potential agencies and found IDAP to be the best fit.

What was the month and year that you began working with IDAP? When was the project completed?

App development began in February 2019 and wrapped up in August, but the engagement is still ongoing, as they’ve continued to troubleshoot. We’ve braked our development efforts because we’re shifting our focus to corporate partnerships and the app’s legal framework.

What is the status of this engagement?

We plan to have a long-term relationship with IDAP. We’re currently in conversations with them about app updates. There are also projected changes necessitated by legal requirements. We hope to continue working with them to improve the product’s UI/UX.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app isn’t released yet, so I don’t have any hard metrics just yet. The project has looked promising so far, and we’re looking forward to continuing our engagement with them.

Most recently, they surprised me with a version demonstration. After seeing it, I really felt that they understood our vision for the product. They’ve been able to empathize with our target audience and how they’d react to a UI update.

How did IDAP perform from a project management standpoint? How responsive were they?

They’ve been extremely responsive and well-managed, especially during the active stages of design and development. They’re always available and quick to react to issues. They’re also meticulous in assigning the right resources.

Since we’ve decelerated our development efforts, their engagement has naturally dwindled. They have to re-allocate their resources to active projects.

What did you find most impressive about them?

We’ve been impressed by their speed and problem-solving skills. They’re always willing to listen to our needs and have been able to come up with good workarounds and solutions.

Are there any areas they could improve?

One pain point with them is that the testing phase was lacking. If testing had been more thorough, we could’ve avoided a number of issues.

On another note, as security is paramount for our app and our target users, I’d appreciate if we could ensure the app’s security—we have some doubts about it, at this point. We’d love it if they offered in-house penetration testing.

As our app’s contract cycle has ended, they’ve been busy with other active projects. I’d also appreciate if I could get the required information from them without having to constantly follow up.

Do you have any advice for potential customers?

If you need a cost-effective and reliable MVP development partner, IDAP is great for you. They’re constantly available and will work around the clock to ensure your satisfaction. They’re a great long-term outsourcing partner. 

BACKGROUND

Introduce your business and what you do there.

I’m a private investor for a product IDAP created. It was one of our collaborative startup projects. We’re beginning to think about a new product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDAP?

We started to develop an ERP with one company and after creating the technical requests. That didn't end up working out. We needed somebody reliable who could take the project and completely finish it.

SOLUTION

What was the scope of their involvement?

They were working on a new and quite difficult CRM product. It was supposed to build a hierarchy and handle sampling data. It was especially difficult because it was supposed to function with a different model. Wanting it to be easy to use, we started to develop the project.

Early on, they decided it would be smarter to use a different approach. We ended up using an independent model system, and they quickly understood that and remade the project.

What is the team composition?

We had 4–20 people depending on the need.

How did you come to work with IDAP?

Our previous developer recommended that IDAP continue the project.

How much have you invested with them?

We spent about $500,000.

What is the status of this engagement?

We started working together from December 2017–June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They had an amazing project leader who was engaged in our business practices. He offered great logistics consulting. Even though our UX designer left the company mid-project, we didn't feel a heavy transition. When we finished the project and implemented it, we discovered some issues. That was to be expected for the difficulty of the project.

From their side, they supported us in all possible ways. When conflicts appeared, IDAP was problem-solving. They were trying to help us out of it instead of leaving us to deal with it alone.

How did IDAP perform from a project management standpoint?

We had team meetings once or twice each week. Since we live in the same city, it was easy to meet in-person. Otherwise, we had Skype meetings or worked through a project management system. For design and mockups, they used Zeplin. That was helpful to me.

What did you find most impressive about them?

Everyone on the team was professional and very responsible. They were emotionally involved in the project. When the project deadline suddenly jumped 4 months earlier, they gave us total support.

For part of the project, we needed their 24/7 support to handle an election process with the system. They delivered. We had no technical problems at all. They fixed bugs as they came up. That level of support was unmatched.

Are there any areas they could improve?

They work with professional developers and communicate well. Their team won't let you down in those areas. 

Do you have any advice for potential customers?

If you’re not an IT professional and you work with contractors like IDAP, make sure you have always a project timeline laid out. Having everything in written form will allow you to go back and correct things in a more organized fashion.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Vezam, an app-based marketplace that matches independent delivery drivers with customers who want to ship parcels door-to-door internationally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDAP?

I had the idea for the platform, but nothing in terms of an app, or any of the technology-based elements.

SOLUTION

What was the scope of their involvement?

They built native apps from scratch for iOS, Android, and the web. They helped me scope out the project—I'm not technically-minded, so they consulted me on which tech solutions would be most appropriate in my case. They then helped project manage the development of the app and built all versions themselves.

It’s a standard platform app that features geolocation and integration with Google Maps and with Facebook for the signup and sign-on process. The app has a built-in messenger system between users. The backend sends email messages to users for new notifications. The design was a combination of my input and their input and execution. The web platform has not been launched yet, but it will also be an external tool.

What is the team composition?

They assigned a project manager, a designer, a QA specialist, and three developers—one for iOS, one for Android, and one for the backend.

How did you come to work with IDAP?

I knew that I wanted to use an Eastern European provider due to the price and to the startup nature of my venture. I wanted a firm that would not only build what I wanted, but that would also help me define the scope and bring suggestions.

I did a small market review and tender, which is how I found IDAP. They’d done a small piece of website design for me a couple of years back, so I knew that they could deliver projects quickly and on budget. That was an additional reason for selecting them.

How much have you invested with them?

The cost of their work has been around $50,000.

What is the status of this engagement?

I started working with them in June 2017. We did an initial launch and are now working on improvements in order to get to an official launch.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The most important success metric for me was the budget, which they met. They were focused on that. The project was a bit delayed for various reasons, but it was still completed within the acceptable time frame.

They’ve been useful as a sounding board for ideas on what is possible and what isn't. They worked proactively and quite well on the project. I hope that they will be able to help me with digital marketing as well, but we need to work on this.

In terms of the quality of the app, people don’t generally contact us with positive feedback. There have been some teething problems—as with any app—but nothing major.

How did IDAP perform from a project management standpoint?

We’ve worked in two-week sprints and they were generally good in terms of keeping me updated. The communication has been very good. We mainly communicated through Slack.

What did you find most impressive about them?

The accessibility of their CEO was very important for me. I had someone outside the team whom I could go to and discuss issues. The communication was very good. It would have been a disaster for me, had we gone over budget, but we didn’t.

Are there any areas they could improve?

They should follow-up with where the project is going and be more proactive towards continuing the development collaboration. This is an element of proactiveness required, beyond the quality.

Do you have any advice for future clients of theirs?

We cannot completely outsource a project. As such, if there is no in-house team in place, we have to monitor the progress of the developers closely and regularly, while maintaining communication. This is very important in making sure everyone understands each other in terms of what work needs to be done and in making sure that expectations are aligned throughout the project.

BACKGROUND

Introduce your business and what you do there.

Roopor is focused on audio-streaming and podcasting through an iOS and Android app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDAP?

We were in the idea stage of the business and had received our first investment. We couldn’t afford to hire a full-time development team, so we decided to outsource the work on our MVP.

SOLUTION

What was the scope of their involvement?

They helped us build and launch our application. They were responsible for the front- and backend development, the frontend of which was cross-platform. They were also responsible for bug fixing— their job was bringing the platform to a stable working condition.

Streaming is a tricky process by its nature. The user can simply press a button and start recording, but there are lots of invisible features in place for solving connection issues, buffering, and so on. IDAP provided a lot of consultation on this, taking control, identifying our problems, and making decisions based on our user numbers and other factors.

What is the team composition?

They assigned a team of front- and backend specialists, as well as a project manager. This allowed us to develop the app for both Android and iOS with minimal delays and expenses.

How did you come to work with IDAP?

Our CTO had previously collaborated with them on smaller-scale projects and found them to be experienced with streaming platforms. They also had very good references from offshore clients. We met a couple of other candidates as well, but went with IDAP.

How much have you invested with them?

The cost of their work was $45,000–$50,000.

What is the status of this engagement?

The technical consultation stage took place in April–June 2017. We spent a couple of months formulating assignments and calculating the development cost. The project was finished in November 2017 then we had a few iterations after that.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The success of the project was down to them—they did a great job of developing our front- and backend, as well as structuring the software in a way that allowed us to optimize our budget. This was really important for us as a startup.

The app looks simple from the user end, so we haven’t received a lot of feedback on its interface. It’s functional and it brings value to users. We haven’t heard any negative comments, aside from a few compatibility issues with new devices like the iPhone X. We picked a range of products to test the app on and that device hadn’t been launched at the time.

How did IDAP perform from a project management standpoint?

We could contact them at any time of day if we needed to fix an issue or implement something new, and the work was always done quickly. Whenever we had a concern, they were more than willing to discuss it with us, and try to fix it. This was important for us, given that we were a startup and had a changing business model.

I don’t remember any significant delays. Outsourcing teams do what the client asks of them, and any changes come at an additional cost. They were able to stick to our original brief and budget.

What did you find most impressive about them?

I haven’t been in this business for long, so I don’t have too many comparison points. They had experience in the particular area we were tackling—online data streaming, which is a complex process. I also liked the speed at which they incorporated our decisions into their work, regardless of the time of day. Speed and quality are crucial characteristics for a provider working with a startup. Considering all of that, I have nothing to complain about.

Are there any areas they could improve?

Nothing comes to mind. Everything has been great so far.

BACKGROUND

Introduce your business and what you do there.

I’m the COO and co-founder of KITWAY. We develop comprehensive, high-loaded systems for the financial industry, with a special focus on enterprise resource planning solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDAP?

We create web frontends in-house and rely on IDAP to provide mobile development.

SOLUTION

What was the scope of their involvement?

We’ve worked with IDAP on UI/UX design, development, and testing across three projects. The first was a big-data solution related to a mobile bulletin board. Their team developed the Android and iOS app that connected to the backend components created by our in-house team.

The second involved the development of an Android application for an IoT solution. They worked under a tight budget and deadline to build a number of features. These included user registration, tracking of moving and immovable objects, photo management, emergency notifications, and connections for multiple IoT devices.

We recently completed our third project, an Android application that they also built under a strict budget. All applications were developed natively for Android and iOS. As skilled testers, we’ve also consulted them for estimations on various aspects of mobile development.

What is the team composition?

They assigned a team of eight full-stack developers and QA testers for the first project. On our most recent assignment, we worked with two developers.

How did you come to work with IDAP?

We contacted three companies after conducting market research. IDAP stood out because of their expertise and responsiveness.

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

We started working together in February 2016 and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our customers are consistently satisfied by IDAP’s UI/UX designs.

How did IDAP perform from a project management standpoint?

They have good communication skills and are able to work under pressure, achieving results under tight deadlines. They always work within our budget, and their responsive team is friendly and open to discussion.

Their process is different from our own, so we had some difficulties integrating our teams in the beginning, but we addressed these issues. While we began coordinating with their internal tracking system, we now use Excel timesheets and communicate via email and Skype.

What did you find most impressive about them?

Their responsiveness is their most impressive quality. They’re friendly, willing to implement change requests, and have always helped us resolve any critical situations.

Are there any areas they could improve?

They have a different approach than us, requesting highly detailed documentation for any project. We’ve had to make an extra effort to clarify the goals of our clients, but we’ve been satisfied overall.

BACKGROUND

Introduce your business and what you do there.

I'm the president of a company that provides inspections, including backflow, fire sprinkler, and fire alarm inspections and plumbing services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDAP?

We've had multiple programmers fail to provide coding for one of our custom solutions. We needed to work with a new programmer and also decide whether it was worth salvaging our progress or better to start the development from scratch.

SOLUTION

What was the scope of their involvement?

Once we established a contract with IDAP, they visited our property to evaluate our team and the pros and cons of the solution we had. They came up with a new technology and developed a Linux-based enterprise solution that wouldn't incur high overhead costs.

The new program links text within our office electronically and tracks various services and inspection reports throughout different timelines. They built out a dashboard application that is compatible with iOS apps. Initially, the program was used internally, but their team is working on a second version that will be public-facing.

What is the team composition?

We work with 12 people, including a project manager, lead programmer, UI and UX designers, iOS programmers, and backend programmers.

How did you come to work with IDAP?

I believe I found them through Clutch after doing extensive research on companies from all over the world. I chose them based on their professional approach and responsiveness.

How much have you invested with them?

We've invested around $400,000.

What is the status of this engagement?

We've been working with them since February 2017 and expect to be working with them for the foreseeable future since the project is so large.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I'm incredibly happy with IDAP's solutions, their level of output, and overall commitment. Progress is happening every day and they continue to propose new technologies to help us achieve our goals. Any bugs or issues are addressed almost immediately.

How did IDAP perform from a project management standpoint?

Their approach to project management makes the collaboration easy. We have meetings and phone calls on a daily basis. I have one main point of contact who not only fully understands our work but is great about coming up with additional ideas that add value to projects.

What did you find most impressive about them?

Their team genuinely cares about our work and is committed to delivering the best possible product.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Make sure that the vendor you choose is qualified and has the manpower to take on your project. I spent a long time searching for the right vendor, so it's been a huge relief to finally find those qualities in IDAP.

BACKGROUND

Introduce your business and what you do there.

MarriU is a wedding planning app. I’m the director, and I make sure it gets downloads and that we market it to the right people.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDAP Group?

We were trying to appoint a supplier that would be the right resource to build the app for us.

SOLUTION

What was the scope of their involvement?

IDAP Group built the whole app from the ground up for both iOS and Android. They also created all the databases. The app synchronizes across multiple devices and platforms. If a bride-to-be downloads it, she can invite her fiancé, bridesmaids, or anyone involved in the wedding planning, and it will synchronize across everyone’s devices. We needed to ensure that everything was joined up well and spoke to each other in the right way and that it linked people to one wedding experience. The app also allows people to take other roles. For example, if you downloaded the app initially as a bridesmaid, and you are also getting married, you can use the app for your own wedding.

IDAP provided all the architecture, and they worked with us to ensure that we had the best software platform in place to manage all those conversations. The app required a database of suppliers, and IDAP set up the architecture in the right way so we can add suppliers to the database on a regular basis.

They also assisted on some of the UX [user experience] design. We had some UX requirements where our designer had not provided some elements. IDAP took control of those elements themselves. They did a good job on the backend, making sure that the core of the app worked well.

How did you come to work with IDAP Group?

I came across them on a freelance website. I put out a brief to various freelancers, and we looked at a number of agencies that submitted proposals to us. IDAP’s proposal seemed stronger, and they had more experience. They were quick to respond, and the response was very professional. Alex, the CEO, seemed very genuine, and his team was keen to make sure we succeeded in the best way possible. It seemed like they cared about whether we were successful or not, so that’s why I chose them.

How much have you invested with IDAP Group?

I think we spent £10,000 [US $12,441].

What is the status of this engagement?

Our relationship began in May 2014, and the project was completed in January 2015.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve gotten feedback that the app is very intuitive. Our users like the fact that something like this exists, allowing them to communicate with multiple people involved in their weddings. The app is very well rated on the App Store. I don’t have the exact statistics, but I think it’s a 5-star rating.

How did IDAP Group perform from a project management standpoint?

They were very hands-on. There were a couple of project manager changes in the time we worked with them. Ukraine had the issues with Russia at the time, and they had to move their whole office. They did a very good job of managing an external crisis alongside working with us because we didn’t feel it on our side. Alex made sure to communicate with us. I saw the problems in the news, and I knew from talking to Alex that this was having an impact on their business. However, it didn’t impact the work, which was very impressive. That’s the reason I regularly work with IDAP, and I recommend clients to them. I know that they will be very professional.

What did you find most impressive about IDAP Group?

They’re very good at taking on any challenge and being able to find the right solution for it. Whenever I go to them with a challenge, they’re realistic about what the route needs to be to come to a successful conclusion. They’ve been very helpful and resourceful in finding available alternatives. They’re quite flexible in their approach, and they always work with me to find the right answer.

Are there any areas IDAP Group could improve?

There’s really nothing. It’s hard to say there’s one thing they need to improve. I’ve used them a lot, and I’m confident in their services.

BACKGROUND

Introduce your business and what you do there.

We are a non-profit classical radio station network. I’m the director of technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDAP Group?

I have actually hired IDAP Group multiple times. The first time I hired them, I gave them a pretty unique project. I asked if they could port an Android application that was written in Java to an entirely different language and framework—React Native. The second project, which I’m working on now, is helping me build an instrument app for kids.

SOLUTION

What was the scope of their involvement?

I’ll talk about the instrument app because that one’s a little more in-depth. The basic premise is that we are making an iOS app written in Swift for kids between the ages of 8–15. I have a project manager, a designer, and then myself as a coder. We initially started doing mini sprints, trying to conceptualize an idea which eventually evolved into wireframes, and finally into an actual design composition. At that point, I reached out to IDAP Group telling them about our brand-new idea: a youthful instrument app. We are building as we go since it’s completely from scratch. We needed them to help us take our prototype and flesh it out into a full-blown application.

The key thing about IDAP that I love is that they have a very clear understanding of development and project management. When I hired them for this recent app, they found a Swift developer who I didn’t have to train. It wasn’t like I was getting a junior developer. The second thing was that I was assigned a project manager who kept the communication and dialogue open and was always on top of things, which is really what I needed. I am capable of diving deep into the code, but I’m not always going to be capable of looking at every nuance they have. More importantly, the benefit of having a project manager or a technical lead on their end is that they can be really clear on the status of the project, features, and bugs, and keep me constantly aware of the progress.

How did you come to work with IDAP Group?

I was looking at other companies before IDAP Group, but they came as a recommendation to me in 2011 by another non-profit that I personally know. I was looking for somebody who had experience in iOS development, specifically Objective-C. Generally, I’ve struggled with a lot of other independent teams. I’ve hired a rogue developer before where I am suddenly trying to get them to become a project manager, and they end up not doing so well. I’ve also experienced an agency-type model where they’ve got one project manager who’s great, but their developers are working on ten other projects. When it comes to me asking nuanced questions, the project manager can’t answer them, or they’re not able to have the time to get the developer to answer them. IDAP’s been pretty good at solving those two problems.

How much have you invested with IDAP Group?

I’m just going to use a startup range. If you’re building a prototype, they can work between $10,000 and $20,000. If you’re trying to do something bigger than that, then it’s like $50,000–$100,000, which they can do as well. I’m sure they can even go bigger than that, but this project, in particular, was in a prototype/startup range.

What is the status of this engagement?

I started working with them in late September 2016. The work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I gave them a project that was fabricated from nothing, and it’s remarkable how helpful they’ve been in accepting that type of project. We were going from an ephemeral, ethereal idea to an actual product. It’s indicative of not only their company courage but also of their skill level. However, the tricky thing is that this product hasn’t yet been launched. It will launch in a month and a half, so I don’t have users yet. ​​​​​

How did IDAP Group perform from a project management standpoint?

Since I conduct the Scrum model in a distance-managed way, one thing I can say is that they’ve been good about daily stand-ups. It’s always comforting to know that I can schedule a time to meet with them, even if it is for 15 minutes every day. They’re really good at being responsive, and they’re really good about time management and meetings.

What did you find most impressive about IDAP Group?

There are a couple of things I like about them a lot. They just know how to say “Yes,” and I love them for that. I’ll ask them, “Can you do this?” and they’ll either say “Yes, we’ll try, or we’ll figure it out.” That’s really refreshing instead of having to spend an endless amount of time either convincing them or putting hard pressure. The people who work at IDAP are very agreeable and really nice. Even when there are challenges at a technical level, they have a very positive mindset. I am an engineer myself, so I put the responsibility on myself to not set them up for failure, which I don’t know if other clients would do. That’s hands down why I continue going back to them over and over again.

Are there any areas IDAP Group could improve?

I don’t have anything off the top of my mind. They’re fine on their end. If anything, I’ve had to be aware of time zones or other things you don’t think about when you have a team sitting in the office with you.

What tips or recommendations could you share that might increase the likelihood of success with IDAP Group?

If you are trying to help customers or clients, it’s really important to understand what the natural challenges with distance management are. If you don’t know how to manage people remotely or don’t understand how that all works, you may get results that you weren’t intending to get.