HubSpire

What evidence can you share that demonstrates the impact of the engagement?

From a design aspect, their work is highly aesthetically pleasing. We don’t track any hard metrics for them, but they were able to provide us with a number of suggestions based on their development expertise, and we took them. They ended up being what was best for our app.

We launched the app at a large-scale dental industry conference. There, we got great responses from attendees. We also got verbal feedback that has allowed us to come up with additional improvements for the app.  

How did HubSpire perform from a project management standpoint?

Their main developers were in India, but they had expert-level communication skills. Even when we ran into issues getting the app to go live after a crash at a show, they stayed up late into the night to fix the problem as quickly as possible. The owner gave me his personal number to use if I ever needed help.  

What did you find most impressive about them?

They’re professional in the way they run their business. The team was very on top of things, letting us know when they needed information from us to meet our intended deadlines.

Are there any areas they could improve?

Everything’s been running very smoothly. 

Do you have any advice for potential customers?

Be very organized and have a strong idea of what you want as a customer before going into the engagement.

What evidence can you share that demonstrates the impact of the engagement?

The app has been out for two years, and there are dozens of schools across the world using it. There are tons of public-facing interviews on the website, but the biggest impact has come from the ones the public can’t see, which are private amongst classrooms. There are 128 public interviews and five or more times as many private interviews.

At one level, we’re allowing students to easily create annotated interviews that tell the stories of their friends’ immigration experiences. At a bigger level, we achieved the goal we had to make a more empathic environment for immigrants, and for them to be seen as people with stories.

How did HubSpire perform from a project management standpoint?

They were good at maintaining a shared Google Doc with outstanding bugs and newly implemented features with their status, cost, and how those would be implemented. We didn’t have daily communication. We would agree on what was needed, and they would do it. They’d require some clarification once in a while, and we would both test the deliverables on the set deadlines. We identified problems and made lists on spreadsheets.

We had follow-on versions made based on usage patterns we saw, and I worked with the team on how to implement what the client wanted. At times, various members of their team were talking to me, and our client would be in on it.

They were great about deadlines. They didn’t over-communicate or distract us from our work. They simply did what we asked and came back when we needed to test something or weigh in. I couldn’t have asked for a more responsive, professional, reasonably priced partner.

What did you find most impressive about them?

They never say, “No, that can’t be done.” They encourage us to relay how we want the app to be used, and they come up with the best ways of implementing that. HubSpire is creative in terms of implementation, and they’re amazingly responsive. I had a Google chat window with their owner, and, if I said hello, he instantly told me whether he could talk or if he was in a meeting. I loved their immediacy and responsiveness.

They designed the look and feel of the app and didn’t charge us for it. The woman who sent me to HubSpire paid $50,000 just for the design, but we didn’t have that money. It was truly amazing.

They meet deadlines and create a quality product with very few bugs. Of the few bugs that appeared, each one was fixed immediately. It was a high-quality product at a reasonable price, delivered on schedule.

Are there any areas they could improve?

I don’t have any areas of improvement. HubSpire goes above and beyond.

Do you have any advice for future clients of theirs?

It’s important to describe the goal of the project and allow HubSpire to suggest implementations that would be cost-effective and functional. We told them how we wanted something to work and they did it, and we later found out it wasn’t the best idea on our part.

What evidence can you share that demonstrates the impact of the engagement?

The interface is easier to use and helps physicians communicate quicker, which was our overall goal. It's a streamlined process that allows us to collect more data by submitting images on the platform.

How did HubSpire perform from a project management standpoint?

HubSpire was an effective partner. They were always available when we needed them. Their team addressed all issues quickly, and we could email or call them whenever.

What did you find most impressive about them?

HubSpire’s ability to listen and fully understand our goals stood out. They provided quick recommendations and had a great turnaround time throughout the design and implementation process.

Do you have any advice for potential customers?

It’s a good idea to ask them for their input throughout the project. The final product benefits from talking with the HubSpire team and seeking their recommendations.