What evidence can you share that demonstrates the impact of the engagement?
The app has been out for two years, and there are dozens of schools across the world using it. There are tons of public-facing interviews on the website, but the biggest impact has come from the ones the public can’t see, which are private amongst classrooms. There are 128 public interviews and five or more times as many private interviews.
At one level, we’re allowing students to easily create annotated interviews that tell the stories of their friends’ immigration experiences. At a bigger level, we achieved the goal we had to make a more empathic environment for immigrants, and for them to be seen as people with stories.
How did HubSpire perform from a project management standpoint?
They were good at maintaining a shared Google Doc with outstanding bugs and newly implemented features with their status, cost, and how those would be implemented. We didn’t have daily communication. We would agree on what was needed, and they would do it. They’d require some clarification once in a while, and we would both test the deliverables on the set deadlines. We identified problems and made lists on spreadsheets.
We had follow-on versions made based on usage patterns we saw, and I worked with the team on how to implement what the client wanted. At times, various members of their team were talking to me, and our client would be in on it.
They were great about deadlines. They didn’t over-communicate or distract us from our work. They simply did what we asked and came back when we needed to test something or weigh in. I couldn’t have asked for a more responsive, professional, reasonably priced partner.
What did you find most impressive about them?
They never say, “No, that can’t be done.” They encourage us to relay how we want the app to be used, and they come up with the best ways of implementing that. HubSpire is creative in terms of implementation, and they’re amazingly responsive. I had a Google chat window with their owner, and, if I said hello, he instantly told me whether he could talk or if he was in a meeting. I loved their immediacy and responsiveness.
They designed the look and feel of the app and didn’t charge us for it. The woman who sent me to HubSpire paid $50,000 just for the design, but we didn’t have that money. It was truly amazing.
They meet deadlines and create a quality product with very few bugs. Of the few bugs that appeared, each one was fixed immediately. It was a high-quality product at a reasonable price, delivered on schedule.
Are there any areas they could improve?
I don’t have any areas of improvement. HubSpire goes above and beyond.
Do you have any advice for future clients of theirs?
It’s important to describe the goal of the project and allow HubSpire to suggest implementations that would be cost-effective and functional. We told them how we wanted something to work and they did it, and we later found out it wasn’t the best idea on our part.