Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Our clients are currently using the solution, but we still have an entire roadmap of features that have not yet been implemented. The solution we are building is a working product that is in the mockup or wireframe stage and needs to grow. The user feedback is good. What we are doing in this fulfillment business is much more than the client usually expects, so they’re thrilled about it. We are satisfied with the work High Contrast has done for us, and the quality is what we expected. Our previous experience is what made us choose them again. We know we have good communication on what to expect and they deliver. We do discover bugs from time to time when a new release is done, but they’re usually fixed quickly so it’s not an issue.
How did High Contrast perform from a project management standpoint?
We interacted with 4 people in their agency: an account manager, their CEO and founder, the main developer on the project, and the designer who did all of the dashboards. I know they have other people on the server and API side, but I wouldn't know how many. Their project management is pretty good. They have an account manager who takes care of everything. We usually discuss the next feature that will be developed in advance, and they estimate deadlines. There might be times when they go over deadline, but they usually let us know that beforehand, which is fine. The communication is pretty good. There’s no week that passes that we don't have a meeting or a call, so we keep in touch pretty often. We use Trello for features, bugs, everything.
What did you find most impressive about High Contrast?
The main reason we work with High Contrast is that they don't expect to get specs from us for everything. They are proactive in participating in and contributing ideas to the project. We discuss features and build wireframes with High Contrast before they design and implement them.
Are there any areas High Contrast could improve?
Maybe they could take a more proactive role in bug discovery. On the other hand, that’s fine with us, because that gives us more time. The other way would be for them to have testing for a week or two before release, and they don't really like that, which I’m fine with. However, other clients may find that not structured enough.