Grey Chain

BACKGROUND

Please describe your company and position.

 I am the Co-Founder of a consulting company 

Describe what your company does in a single sentence.

We provide consultation to enterprises and help them have better processes and standards and getting followed.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Grey Chain to accomplish?

• Mobile App development for my client requiring Hospital Management System

SOLUTION

How did you find Grey Chain?

Referral

Why did you select Grey Chain over others?

• Good value for cost
• Company values aligned

How many teammates from Grey Chain were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My client, for whom I was doing internal business optimization project, needed Mobile App and Admin Panel development for their clinics and hospital so that they can give the facility of booking and managing doctor appointments, viewing medical records, laboratory tests as well as pharmacy workflow to the patients as well as give the facility to have home collection of test samples and delivery of medicines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Timely project completion as per committed timeline - 100% Project Efficiency met
2. Ensuring of App and data security on priority
3. Complete Visibility of progress and risks to the clients
4. Closure of all launch blockers and critical quickly to ensure timely go live
5. 100% Customer Satisfaction with further support project also assigned to Grey Chain

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Grey Chain team has a great project management and are very process oriented with having customer first focus. Their communication and documentation was always on time ensuring all stakeholders were always informed about the progress as well as any risks right from the start of the project. Grey Chain ensured that requirement analysis and documentation is considered on priority and followed agile process keeping clients involved in the complete cycle and giving full visibility. They were reachable via email, on call as well as with their regular meetings setup.

What was your primary form of communication with Grey Chain?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. The focus on having long term view and not providing a short term solution
2. The way the project was handled end to end
3. Commitment to timelines shared and constant communication
4. Staying as a partner for the launch and beyond to ensure smooth running of the system

Are there any areas for improvement or something Grey Chain could have done differently?

Grey Chain's regular project updates through meetings and emails were appreciated. To offer even more convenience, a real-time dashboard and dedicated inquiry channel could be considered, especially given the time zone differences. This enhancement would further elevate the client experience.

BACKGROUND

Introduce your business and what you do there.

I’m the senior global lead for menstrual health at Splash International. We’re a nonprofit that provides water, sanitation, hygiene, and behavior change support to government schools in Ethiopia and previously in Calcutta, India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grey Chain?

Since we worked in the menstrual health space, we developed curriculums for school-aged girls to learn about their bodies as they go through puberty. We had an opportunity to partner with UNICEF to launch a menstrual health tracker app in Calcutta.

No one in our team had a background in technology or app development, so we needed a lot of support, even to develop the service agreement.

SOLUTION

What was the scope of their involvement?

After becoming a franchise partner with UNICEF, we hired Grey Chain to contextualize the app, translate it, update the avatars, and support us with hosting and infrastructure once it was launched.

The app is a menstrual tracker for iOS and Android. Users can create a profile, enter the app, and log their period. Then, the app has a prediction engine built into it to give a heads-up a couple of days before the expected next period. The main purpose is preparation so the user can get the necessary products, plan for school, and more.

The prediction engine was a direct user request; we did a lot of user testing, and they said it was something they really wanted. Grey Chain also added reminder features and pop-up notifications for the coming-in period into the app developed by UNICEF.

Additionally, Grey Chain has recently undertaken a different app development project, not in partnership with UNICEF.

What is the team composition?

We have six team members on our current contract with Grey Chain, including a senior project manager, a senior technical architect, a senior developer, a DevOps developer, and a QA analyst.

How did you come to work with Grey Chain?

We spoke with a couple of technology partners but ultimately decided to go with Grey Chain because they had a lot of experience working with other nonprofits. They also supported other UNICEF franchise partners to launch the menstrual app elsewhere.

We initially spoke with Grey Chain; they explained how they could support us in launching the app in a new geographic area. Moreover, they were incredibly transparent and honest about their pricing. They ensured they weren’t providing support we didn’t need, so they didn’t overcharge us.

How much have you invested with them?

We’ve spent around $100,000 so far.

What is the status of this engagement?

We began our partnership in May 2021. Grey Chain delivered the initial Android package draft ready for use 2–3 weeks later and launched the app in December 2021. Since then, they’ve continued to support us with a monthly amount of hours for maintenance and updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I wouldn’t fully credit Grey Chain for our number of downloads because we’re required to promote the app in schools, but we’ve had 1,800 downloads in the past 30 days.

Moreover, Grey Chain immediately addresses the problem when we have bugs or crashes. We flag the issues for them, and their team is always quick to respond. Recently, we had some issues with the night mode; the background, avatars, and coloring were off for some users on their different phone models. Grey Chain fixed it immediately.

How did Grey Chain perform from a project management standpoint?

They always meet deadlines. During development, any delays were on our part because we were responsible for providing the translated content in Bengali. In general, Grey Chain has always been proactive if there’s a delay. Also, communication is excellent.

We use Trello to report issues and see if the task has been assigned to a developer. They’re very transparent about what they’re doing to fix things. Additionally, we have a WhatsApp group to communicate.

What did you find most impressive about them?

They focus on working with nonprofit organizations even if the funding streams are a little shaky. We don’t have continuous revenue to pay for a contrat up front, so Grey Chain has been really flexible with our payment schedules. We let them know our annual budget can’t exceed a certain threshold, and they work with their management team to adjust the numbers to fit our budget.

Overall, their cost for technical quality is always amazing.

Are there any areas they could improve?

No, they’ve been an incredible partner. The team is kind, and we have a great rapport with them. We’re happy we’ve partnered with them.

Do you have any advice for potential customers?

My main advice is to have someone in the same time zone. My colleague is in the DST time zone, so she’s able to flag things quickly, which is really helpful to us. If you’re not worried about more than six hours of difference, you’ll be fine.

Also, don’t hesitate to explore a new sector. Even if you don’t have experience in the app development space, Grey Chain will educate you as you walk the journey with them.

BACKGROUND

Please describe your company and your position there.

I am an executive and Director at Salt Stayz, we are a Hospitality company with multiple properties in Delhi/NCR region.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Grey Chain, and what were your goals?

We were looking for a end to end hotel management platform for our custom needs and wanted to pick a company which can give us personal attention. We wanted a quick assured turn around to launch our company and its services online.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred Grey Chain by a known person who told us that these guys are very responsible and deliver services on time and also partner. Quick assured turn around was a big factor and trusted previous client helped us make a quick decision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Grey Chain helped us Go to market quickly by building a MVP with which we could launch and also manage our internal processes. They worked with us in the beginning to understand our needs, we loved that their co founder was personally involved. They helped build a booking platform and internal invoicing system to begin with and are now working with us to build the end to end system for all things hospitality.

How many people from the vendor's team worked with you, and what were their positions?

Co founder, scrum master, 3 devs and a QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We saw a launch in just 2.5 months which was a key measurable for us and obviously a stable product post launch. The way the co founder was part of the engagement was a key factor in having a stable outcome plus a great experience with not even a single stressful moment.

Describe their project management style, including communication tools and timeliness.

They used a tool called Jira, which was new to us but they gave us a good walkthrough. The tool helped us track the project. One new thing we learnt was agile where they showed us outcomes regularly and even incorporated our feedback.

What did you find most impressive or unique about this company?

If they committed 10 weeks, we got output in 10 weeks!! And educating us on IT was great for non techie people like us.

Are there any areas for improvement or something they could have done differently?

None, just that not sure how long their co founder will be involved but would want him for all next phases.

BACKGROUND

Please describe your company and your position there.

Profices Technologies Private Limited established in Feb 2016 is Chandigarh, India based company managed by highly experienced information technology professionals & offers services in the areas of Software Development, IT Infrastructure Management, Security Infrastructure design, Quality Assurance & implementation. Please visit https://www.profices.in/index.html for details.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Grey Chain?

We hired team members from Grey Chain Technology to partner with us on an existing project for an overseas client. The requirement was to build a mobile application and a fully functional mobile responsive Angular based website. This was a mid to large scale project and we needed resources urgently to meet the deadlines for our key customer.

Since hiring the resources internally at such a short notice was not an option so we engaged Grey Chain Technology team to help us deliver the project. They helped us with ready pool of resources across varied skills and worked with us to achieve the goal.

SOLUTION

How did you select this vendor and what were the deciding factors?

Grey Chain was referred to us by one of our existing channel partner however we did a thorough review of their services. We also interviewed the candidates offered by Grey Chain and were happy to see the knowledge and skill level of their resources. We started with hiring two people in our mobile application development team and based on internal feedback and the professionalism of these resources, soon the team count of Grey Chain rose to 6 people.

Describe the project in detail and walk through their service package.

The task was to be part of internal agile team and contribute towards all the phases of project delivery starting with requirement analysis, designing, coding, testing and delivery. High level skill set included Flutter, Angular, Node and Mongo Db. We also leveraged their Dev Ops knowledge where they helped us with the automated build pipelines and one click deployment leading to faster turnaround and saving a lot of manual efforts.

The task was more challenging since the project was already under development. During the implementation the scope increased significantly which was not anticipated. This led to the need of more techies to complete the task with in the timeline required by the client thereby leading us to engage tech professionals from Grey Chain to plug the resourcing gaps.

How many resources from the vendor's team worked with you, and what were their positions?

We started with 2 mobile developers and eventually hired a team of about 6 people including 2 Flutter developers, 2 Angular developers, 1 Node developer and 1 QA.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was successfully delivered for our client. The deliverables included an enterprise mobile application and a website. The feedback from the customer is very positive on the quality of the deliverable.

How effective was the workflow between your team and theirs?

Grey Chain tech team is committed, professional and highly skilled. They are extremely knowledgeable, stay calm under pressure and follow truly agile practices. Jira is a project management tool used for this work and the mode of communication includes chat channels on skype, meetings over zoom and phone calls. The team is highly responsive and have always been available when needed.

What did you find most impressive or unique about this company?

Their commitment & professionalism is something which I really want to highlight and appreciate. At no point we got an impression that they are 3rd party vendors and are just here to complete the assigned task rather they engaged really well, brought in very good ideas from their experience and truly complimented the skill of internal developers.

They truly deserve an equal share of the success of this project. Our engagement with them continues for other assignments, and we really see this as a long-term partnership now.

Are there any areas for improvement or something they could have done differently?

None as of now.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of a healthtech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grey Chain?

We were looking to augment our staff and supplement our development team.

SOLUTION

What was the scope of their involvement?

We hired Grey Chain to augment our staff with front- and backend development support. We typically utilize Angular, Vue.js, and Laravel.

What is the team composition?

We work with 5–7 developers from their team and mainly communicate with one of the founders.

How did you come to work with Grey Chain?

We came across Grey Chain through Clutch.co.

How much have you invested with them?

We’ve invested somewhere between $120,000–$140,000.

What is the status of this engagement?

Our ongoing partnership started in December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Grey Chain continues to exceed our expectations from a KPI and performance standpoint.

How did Grey Chain perform from a project management standpoint?

They perform well from a project management perspective because they consistently meet deadlines and stay on budget. We typically communicate through Slack and manage the project through JIRA.

What did you find most impressive about them?

We’re impressed with how easy it is to work with them, as they’re always willing to resolve our requests and rise to the challenges that they meet.

Are there any areas they could improve?

Our issues have been more of an internal challenge of getting three different vendors to work together and communicate effectively, which isn’t up to Grey Chain at all.

Do you have any advice for potential customers?

I would advise you to define the details of your requirement to get the most out of your engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO for a home improvement company; we sell roofing, siding, windows, gutters, and gutter protection services to homeowners in the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grey Chain?

We had faced delays with our mobile application while working with another service provider, so we engaged Grey Chain to build a functional sales enablement app. Our goal was to create a customized tool that provided our users with a consistent customer experience.

SOLUTION

What was the scope of their involvement?

Grey Chain has supported us with mobile app development and UX/UI design initiatives. They started by conducting workshops and interviews with our team to gather the requirements. We also provided them with marketing materials to support the design process, including color schemes and logos. 

Once they learned about our industry and business vernacular, they designed and built a new mobile application from scratch. They were responsible for creating designs, names, and icons for the new app. Since our existing app was built for iOS, the team also made the new version for iOS. We haven’t published it to the app store because it's proprietary.

The new version of our app is called HIRO, which stands for home improvement renovation options. Grey Chain built a CMS that organizes our product and pricing catalogs by market branch on the back end. They also embedded the app with all the capabilities a sales executive needs to sell a customer. The app holds measurements, product pricing, customer financing options, discounting functionality, and e-signature functionality. It also accommodates credit card payments for customers who want to submit deposits directly through the app. 

Furthermore, Grey Chain integrated the app with APIs, which means that confirmed leads can reach our sales executives directly through the app. Our sales executives can access appointments and customer information via turn-by-turn navigation. Additionally, the app stores information from our call center regarding which products potential customers are interested in. They also embedded product presentations and videos within the app to provide potential customers with a consistent end-to-end flow. 

Our sales executives used to bring boxes of product samples and literature to appointments, but the team digitized those resources and embedded them into the app. Furthermore, the app also features a leaderboard that enables sales executives to judge their performance against their peers. They can also use the filter views to review the past month or 90 days.

Now that we’ve launched the new version of the app, Grey Chain has been working on expanding the functionality. For example, we recently launched a bath and interior division, so they’ve scheduled a work stream to add those capabilities. 

What is the team composition?

We’ve worked with 15 people from Grey Chain: four iOS teammates, four architecture and backend teammates, one dedicated testing resource, one design resource, three project management resources, and a PowerBI resource for reporting.

How did you come to work with Grey Chain?

We found them through a referral.

How much have you invested with them?

We’ve invested roughly $300,000 in the partnership. 

What is the status of this engagement?

They won partner of the year for their work in 2022 and early 2023. 5⭐️ experience!!

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Grey Chain has significantly improved our mobile app's UX/UI design and flow. Our previous app lacked API capabilities, so it didn’t function how we needed it to. For example, when customers wanted to submit payments, they had to call our office, provide their credit card information, and wait for us to enter it into a system. Now, we can accommodate payments via the app, making the process seamless and clean.

Furthermore, the app has seen an outstanding internal adoption rate, facilitating 13 months of record sales performance and growth. Grey Chain’s efforts have entirely transformed our sales process without skipping a beat, which is a huge testament to them. 

How did Grey Chain perform from a project management standpoint?

Grey Chain has been an outstanding partner throughout the development process, and we’ve built a phenomenal relationship. Although the team is offshore, they’re just a phone call away. They’ve gone above and beyond to support critical business disruptions, which we appreciate. 

During the development phase, they organized work sprints around the UI and API layer. We used Excel and Jira to manage development tasks.

What did you find most impressive about them?

Grey Chain has talented designers with robust industry knowledge. Working with them has been easy, and I’ve been most impressed by their flexibility and warmth. They’ve solidified themselves as a top partner, and we plan to continue working together.

Are there any areas they could improve?

No, I’m 100% satisfied.

Do you have any advice for potential customers?

What are you waiting for, have a discusson!

BACKGROUND

Introduce your business and what you do there.

I’m the executive director and co-founder at Spacejammit, a hosting and file-sharing platform. People can share any type of file, such as videos, pictures, documents, spreadsheets, and so on.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grey Chain?

We wanted to display our idea as a mobile app and have a version for web browsers so people could access it via computers and PCs.

SOLUTION

What was the scope of their involvement?

Grey Chain has designed and developed our iOS and Android apps as well as a browser platform. They’ve also helped us with some of the strategy and UX/UI design. Initially, we came in with an interface that was probably 80% completed. They helped polish off the last 20% and provided some feedback about the UX in general.

Additionally, we’ve leveraged them to build out the audio and video creation pieces of our “how to” instructional guide. We’ve also worked with them to create great marketing videos.

What is the team composition?

We have 3–4 people for app development and a video creator. We also communicate directly with the executives; they’re more than willing to hop on a call and walk us through anything we need. Initially, we had a project manager, and then we switched to a different one — it was a smooth transition.

How did you come to work with Grey Chain?

We interviewed them and other providers. Grey Chain was in line from a technical standpoint and had a strong focus on customer service. In the initial call, they came to the table with the 'right' questions, spoke from a hands-on experience point of view, and laid out an execution plan / path to success.

How much have you invested with them?

We've spent approximately $30,000.

What is the status of this engagement?

We started working together in May 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve gone above and beyond providing feedback to us. We’re very comfortable with their services and recommendations. The work they’ve done for the audio and video is top-notch. Moreover, we’ve received a lot of positive feedback from users since we launched the product. We’ve received praises about the functionality, look and feel, and overall experience, which is what we were trying to capture. All in all, Grey Chain has been helpful and open to making revisions and enhancements. We’re happy with our interaction with them.

How did Grey Chain perform from a project management standpoint?

They’re responsive and stay within budget. Also, they’re flexible in our interaction. We’ve put several requests out of scope, but they complete them without changing the overall cost. In most cases, they pretty much hit deadlines when we have a specific one. We’ve asked for things ahead of schedule, and there have been tasks that take longer, but it’s due to their complexity.

We communicate via email, Zoom, and Slack.

What did you find most impressive about them?

In general, our experience has been great. When we started, we couldn’t tell them exactly what we wanted; we gave them wiggle room. We like that they display partnership. They actually get in the car with us and help us drive.

Are there any areas they could improve?

No, everything is fine.

Do you have any advice for potential customers?

If you come to the table with a sound vision of what you want to accomplish, they can help you. It doesn’t matter if you’re 100% sure of what you want – they can frame your vision and give you recommendations.

BACKGROUND

Please describe your company and your position there.

I am the Violence Against Children Prevention Coordinator at Raising Voices, a Ugandan NGO working in violence Prevention.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Grey Chain, and what were your goals?

We wanted a tool that could be used to implement and track our violence Prevention program in schools in Uganda at Scale.

SOLUTION

How did you select this vendor and what were the deciding factors?

I saw the work they did with IRC on similar apps and heard great feedback about working with them from IRC staff. They seemed like the perfect choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We consulted extensively to provide our wishlist for our app, refined key deliverables and cost, then we were led through a series of immersion workshops to understand how the app would be built and for Grey chain to understand exactly what we needed.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager on our learning team who spoke to m&e needs, an IT manager for tech inputs, and two project officers who specialize in program content.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our app went live in time for school reopening in Uganda and has been well received by our technical assistance providers. Funders and partners are very interested in seeing the app and we have been invited to present on the same. The app is being used to collect data in 1000 schools across Uganda in 2022.

Describe their project management style, including communication tools and timeliness.

The Grey Chain team was responsive, helpful and immersive. They sought to understand our program and needs at every step of the journey. They have been timely in delivery and response throughout.

What did you find most impressive or unique about this company?

Their app development skills were extraordinary! They took the app to places we could not imagine. They were professional and friendly and a joy to work with.

Are there any areas for improvement or something they could have done differently?

Some technical issues remained in subsequent iterations of the app but Grey Chain did an excellent job addressing these upon request.

BACKGROUND

Please describe your company and your position there.

I an the CEO/Founder of Chicbee Trading w.l.l. Our headquarters are in Doha/Qatar

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Grey Chain, and what were your goals?

Actually Grey Chain was our saver. After a very bad experience with a different company that did not deliver the products we payed for. Grey Chain was able to set a plan from day one and deliver not only one product but three!

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for similar companies and decided based on other customers feedbacks and also on the interview day Grey Chain stood out.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Since day one the Grey Chain tram understood what we wanted. We needed three products ( an APP/ website and an admin panel to run both). They proposed a plan in the next day, assigned a dedicated Project Manager her name is NEETU just for us and she was amazing, highlighted all the big milestones of the three projects and started working and delivering right away.

How many resources from the vendor's team worked with you, and what were their positions?

We had a dedicated project manager NEETU who coordinated all our needs during the whole project was available always. We also had two developers Abishek and Dandeep working on the web and app development We had one dedicated developer just for our Online Payment gate who did wonder his name was Ankit

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started noticing huge traffic towards our website within days of production. Even before we uploaded our products. These guys did wonders

Describe their project management style, including communication tools and timeliness.

I must say that whatever words i use here will not give this team justice. They had a management style that we cannot compare to any other company. the close to heart and always available style, the ready to use all their resources when there is problem to solve ( we saw that when we had the payment gateway issues)

What did you find most impressive or unique about this company?

They were PATIENT, very patient with us. This team even had the time to go on the phone with us to solve a computer issue we had on our end that had nothing to do with their tasks.

Are there any areas for improvement or something they could have done differently?

We would never change their management style or the way they developed our products because we could have never done them differently. They delivered 3 outstanding products

BACKGROUND

Please describe your company and your position there.

I am the Sr. VP (Technology Services) -Asia in our organization. We operate in multiple coutries acroos the globe. I am part of our Global Technology Leadership team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Grey Chain?

Grey Chain Technology was brought in to help delivery our tech workstack having various products in the publishing domain. The work was targeted towards improving the overall user experience and increase the outreach.

The objective of the project was to deliver bug-free enterprise-grade software products with in agreed timelines for the end users. Key task for Grey Chain was to bring in though leadership, provide quality assurance services and extend technical expertise to ensure a smooth and defect free delivery.

SOLUTION

How did you select this vendor and what were the deciding factors?

It was through detailed vendor selection process which included going through the company profile, past portfolio, existing client references. The process also included interviewing vendors to check the industry experience and knowledge on the subject. Grey Chain emerged as top 3 potential vendors. We made final selection on the basis of interest level, responsiveness and commercial value where Grey Chain was identified as a clear winner and the right vendor for our various tech needs.

Describe the project in detail and walk through the stages of the project.

The scope included analyzing the current set of requirements (which were fluid in nature to start with), helping the in-house team to identify the scope of work and provide dedicated quality assurance services to ensure the project is delivered as per the project plan. It also included identifying, recording and help mitigate the delivery risks in the early phases of implementation by putting preventive and detective quality checks.

Grey Chain Team was involved in various stages of implementation starting with the requirement analysis, development and most importantly in testing as quality assurance was the sole and key responsibility of Grey Chain Team.

How many resources from the vendor's team worked with you, and what were their positions?

Team size was different during the project lifecycle ranging from 4-7 members from Grey Chain team. Key team members included Account Manager, Scrum Master, Senior and junior member of Grey Chain Tech team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Phase 1 of the project is successfully delivered and the feedback from the stakeholders is extremely positive. This is a multi year programme having multiple milestones and phases and we are looking forward to continue this journey with the Grey Chain team.

How effective was the workflow between your team and theirs?

The team operates in complete agile fashion. There is a two-week sprint cycle having clear milestones and deliverables. The team has also laid down a steering committee structure which includes senior members from Grey Chain team to provide regular updates which include milestone plan, risk awareness, resource plan etc.

What did you find most impressive or unique about this company?

The thought leadership and design thinking which they bring in to their deliverables. They truly partner with us like it is their product and they ensure successful delivery by exhibiting efforts and behaviors far beyond the committed work stack.

Are there any areas for improvement or something they could have done differently?

Nothing which I can think of at this stage. We are truly happy and satisfied with their service.