What evidence can you share that demonstrates the impact of the engagement?
We haven’t tracked specific metrics closely, but our online presence was practically nonexistent initially. After working with Graffersid for three or four months, 30% of our sales started coming from the online space. This is an unbelievable result for us, and I hope we can maintain the same pace.
We also provide home delivery, and cover 80% of the Pune, India area—an almost 30-kilometer radius. Previously, we were only using the phone for taking orders, but Graffersid setup a wonderful online delivery system for us.
How did Graffersid perform from a project management standpoint?
There were a few snags in the beginning while explaining how our business worked, but they eventually came around to perform brilliantly. I never had to explain things more than once. We mainly communicate through email and WhatsApp with occasional phone calls as well.
What did you find most impressive about them?
I’m overall happy with their performance. Some items took longer to explain, but they have a straightforward approach. Over the first three or four months, we’ve seen a significant increase in sales. We’re hoping this trend will continue.
Are there any areas they could improve?
No. They’re good the way they are.
Do you have any advice for future clients of theirs?
If the client is looking for different ideas, Graffersid is a good choice. I was initially concerned about working with such a young team, but I’ve been very happy.