GoodWorkLabs

BACKGROUND

Introduce your business and what you do there.

HopSkipRide provides a rideshare service for kids between the ages of 4 and 17. Our market segment is made up of parents struggling to transport their kids to and from school and weekend activities. We aim to provide a safe, reliable, and affordable shuttle for the 1.78 million potential children in Australia who fall within this age group.

I am the CEO and founder of the company. I address issues surrounding childcare, empowerment of women in their careers, and opportunities for caretakers to earn additional income.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodWorkLabs?

We needed to develop a prototype on the iOS platform, which we could showcase to investors, allowing them to see what the end-state of the application would be.

We aim to address the issue of not having a reliable method of transporting kids without affecting the careers of primary caretakers, in addition to helping them manage their time more efficiently.

The size of the market is 1.78 million kids in Australia whose parents would benefit from this service. And with that figure rising 6.7% year over year, it only puts additional pressure on parents and childcare facilities.

SOLUTION

What was the scope of their involvement?

GoodWorkLabs developed an InVision prototype to showcase to potential investors. There were two developers assigned to our project who worked with us for one month, developing wireframes for not only the prototype but the actual full-scope UI and UX of the app. We are developing it in the Swift language.

How did you come to work with GoodWorkLabs?

Our company is based in Sydney, Australia, but I visit Bangalore quite frequently. The cost of local developers is quite high, starting at the $150-per-hour mark. I knew that the quality of developers in India was exceptional, and their services are less expensive. I came across GoodWorkLabs through a Google search and found reviews from people who had developed apps through them. They have a good reputation in the market. The quality of GoodWorkLabs' UX and UI designs was also very good, based on the apps I played around with. They also have previous experience in producing apps for major corporations. I had the confidence that GoodWorkLabs could build a good platform for us.

How much have you invested with GoodWorkLabs?

The cost of GoodWorkLabs' work has been between $5,000 and $10,000. The investment has been quite small, but, if I choose to work with them in the future, the cost will be significantly higher. It is very likely that I work with GoodWorkLabs again.

What is the status of this engagement?

We started working with GoodWorkLabs in January 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

GoodWorkLabs has given us a lot of feedback, even on aspects outside of the app. They proposed additional features which parents might want, as well as an extra layer of security, and color scheme suggestions. I wasn't sure what colors we should be using, but GoodWorkLabs advised me on what would be easy on the eye, which are the colors that people gravitate towards, and which offer a safe feeling. GoodWorkLabs understood the emotions experienced by users looking at the app on a daily basis.

Since the app isn't complete, I don't have any user feedback for it. I think that GoodWorkLabs has delivered an exceptional product, but I would have appreciated more follow-up support from their side, to ensure that everything was working fine. This will matter more when the app will be developed fully, versus only being a prototype.

How did GoodWorkLabs perform from a project management standpoint?

GoodWorkLabs managed the whole project, and I found that aspect of their services to be exceptional. GoodWorkLabs gave me updates on a daily basis with where they were, and around any areas which caused issues. GoodWorkLabs clarified that they were on the right track, didn't waste any of my time, and delivered everything as they promised during that one month period.

The developer and project manager from GoodWorkLabs' side were in touch with me on a daily basis through Skype. Whenever I had new ideas to discuss, I was able to get a hold of them straight away.

What did you find most impressive about GoodWorkLabs?

The fact that GoodWorkLabs' team contributes actively to the work, are passionate about my ideas, and want to learn more about the journey is what’s most impressive. They gave me reassurance that I was addressing a market concern. GoodWorkLabs' CEO took part in our face-to-face meeting, which I found to be a nice touch, considering the size of their company.

Are there any areas GoodWorkLabs could improve?

My only suggestion for improvement would be to follow up with clients on delivered solutions to ensure that it is working well for the client and determine if any further support is required.

What tips or recommendations could you share that might increase the likelihood of success with GoodWorkLabs?

I would advise future clients to let GoodWorkLabs come up with creative ideas. They have developed a whole range of apps and can draw on certain elements from those. I should give GoodWorkLabs a bit more freedom to do what's right, but the underlying objective is simply to meet an app's requirements.

BACKGROUND

Please describe your organization.

We are Audetemi, a young company creating products in the mobile self-service area for enterprises. We help customers connect with their consumers efficiently and effectively.

What is your position?

I am the Chief Executive Officer [CEO] of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with GoodWorkLabs?

Even though providing great customer experience for consumers is seen as a focus point for many enterprises, we've noticed that products tend to be aimed at enterprises. We intend to develop a mobile application aimed directly at consumers, which we could offer to enterprises. The key to our development process would have to be user experience. As a result, we needed to find UI/UX development resources.

SOLUTION

Please describe the scope of their involvement in greater detail.

GoodWorkLabs worked on the design for both the consumer and enterprise-side of our application. We've gotten good feedback from everyone we've shown the application to.

How did you come to work with GoodWorkLabs?

I came across their company by accident, through a blog post made by their CEO on LinkedIn. I was impressed with it and discovered we had similar thought processes. I contacted them and appreciated their openness in showing me how they worked, and not hiding the fact that they are a young company. The more I talked to them, the more I became convinced that they were the right partner to work with.

Could you provide a sense of the size of this initiative in financial terms?

The total cost of the project was between $30-40,000.

What is the status of this engagement?

We started working with GoodWorkLabs in September of 2015. The project was completed in mid-December.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Their work is very good. It's important to keep in mind that there are different niches when it comes to UI/UX development and design. There are companies that specialize in game development, in action-oriented apps, or in enterprise-level UX. The challenge for us was tackling at least two of these three categories. We had a mobile and an enterprise side.

GoodWorkLabs did a good job of designing the user experience. For example, a left-handed person will sweep their thumb from right to left, while the opposite applies for a right-handed person. This is the kind of customization we considered when sketching out the app. I found the right attention to detail with their team. 

What distinguishes GoodWorkLabs from other providers?

I would say their attention to detail is what sets them aside. They insisted on coming up with a design of their own before discussing my own ideas, in order to not influence their designers, and to allow them full freedom of creativity. When I showed my colleagues from the Business school of Berkeley the UI designs made by GoodWorkLabs, they appreciated the level of detail present in it. 

Is there anything GoodWorkLabs could have improved or done differently?

Project management is a potential area of improvement. They should set timelines more clearly. GoodWorkLabs should also streamline their communication by arranging regular meetings. My project was small enough as not to require a dedicated project manager. The lead designer was in charge of it, and he did a good job managing the rest of the team. They were largely driven by our guidance, as there was a different company involved in building the backend side of the product. We took it upon ourselves to build the appropriate coordination.

BACKGROUND

Please describe your organization.

We're an IT [information technology] company specializing in string verification and fraud prevention for POS [point of sale] or POT [point of transaction] systems.

What is your position?

I'm the director, founder, and owner of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with GoodWorkLabs?

We needed to upgrade our system in order to meet newer requirements. In the cloud space, standards evolve on a yearly or even monthly basis. In the current paradigm, phones are no longer phones – they're computers. To be able to access our company's product online, as well as performing tasks, was critical. Laptops are becoming an endangered species.

SOLUTION

Please describe the scope of their involvement in detail.

GoodWorkLabs built a solution that expanded our platform's usability on mobile environments. We upgraded our platform with the newest plug-ins and looked at GoodWorkLabs for providing these services. Working with them has been a phenomenal experience. The knowledge they provided, especially their in-house architect, was fantastic. The hardest aspect about the collaboration was the time zone difference.

How did you come to work with GoodWorkLabs?

We attended a marketing and sales conference in Los Angeles. I met a gentleman who owned a company in the Netherlands, and had been working with GoodWorkLabs. We vetted them out and received a cost projection based on what we already had and what we hoped to accomplish going forward.

Could you provide a sense of the size of this initiative in financial terms?

The cost of our project has been between $300,000 and $400,000.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

My expectations in terms of quality, service, and cooperation were far exceeded. The dollar-to-dollar value was tremendous. There are times when you receive more than what you paid for, which was the case here.

What distinguishes GoodWorkLabs from other providers?

There may be vendors offering the same level of work, but one of the things that stood out for me was their level of service and approach to the customer's need. GoodWorkLabs is focused on what has to be done. If there was an issue, they did everything in their power to make sure that it was fixed quickly.

Is there anything GoodWorkLabs could have improved or done differently?

Communication proved to be an issue because of different time zones. For example, 8 o'clock in the evening here is early in the morning for GoodWorkLabs. This isn't something that can be resolved, unless they could open an office in the United States and make someone available locally.

If GoodWorkLabs were situated in the United States, I'd use them on a regular basis. In my line of business, I can't typically go outside the borders because it's critical to know that someone is at an arm's length, rather than at the world's length. This is the only issue I have with them.

BACKGROUND

Please describe your company and position.

I am the Business Manager of Ward four

Describe what your company does in a single sentence.

Architecture specialised in Healthcare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoodWorkLabs to accomplish?

• A custom tool for real-time task assignment, coordination and tracking of our work force scattered around the globe.

SOLUTION

How did you find GoodWorkLabs?

Online Search

Why did you select GoodWorkLabs over others?

• Close to my geographic location
• Great culture fit

How many teammates from GoodWorkLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A custom tool for real-time task assignment, coordination and tracking of our work force scattered around the globe. We are an architecture firm and needed a platform tailor made for our industry and our specific company needs as we specialize in healthcare.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The tool made by them increased our productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They followed agile methodology and delivered on time. There was a SPOC assigned to us whom we can reach out anytime. Also, they did biweekly demos.

What was your primary form of communication with GoodWorkLabs?

In-Person Meeting

What did you find most impressive or unique about this company?

They delivered the project on time and were very easy to work with.

Are there any areas for improvement or something GoodWorkLabs could have done differently?

NA

BACKGROUND

Please describe your company and position.

 I am the Founder of a software company 

Describe what your company does in a single sentence.

Gen-AI powered low code software platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoodWorkLabs to accomplish?

• Outsourced product development service to meet our product release deadlines

SOLUTION

How did you find GoodWorkLabs?

Referral

Why did you select GoodWorkLabs over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from GoodWorkLabs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In order to meet our product launch deadlines, we partnered with Goodworklabs to handle a big chunk of the core product dev work. Despite being new to our domain, they quickly understood the domain nuances to start delivering high quality work packages. The team from Goodworklabs was well aligned with our product team and essentially became an extension of our own team! 

This made a huge difference in the final outcome. Would be super glad to work with them again whenever a suitable opportunity arises!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

High performance, scaleable, bugfree software delivered on-time. Integration support to fuse it with the overall product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They became part of our scrum meetings. One of the standout strengths was their alignment with our product team.

What was your primary form of communication with GoodWorkLabs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They possess a product development mindset, which is very difficult to find amongst several services companies. Their product-driven approach made the process of working with them super easy.

Are there any areas for improvement or something GoodWorkLabs could have done differently?

I cannot recall anything that became a vexing issue for us. Of course, there will always be certain hiccups when we work with an external partner, but they were all resolved professionally and proactively. Nothing came in the way of delivering ontime.

BACKGROUND

Please describe your company and position.

 I am the VP Engineering of a software company 

Describe what your company does in a single sentence.

Our company provide Cyber Security services to Enterprises.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoodWorkLabs to accomplish?

• Our goal was the use their product development services to reach our delivery milestone as we were not able to hire on time. We engaged with them as we wanted to meet our delivery timelines without compromising quality

SOLUTION

How did you find GoodWorkLabs?

Referral

Why did you select GoodWorkLabs over others?

• High ratings
• Close to my geographic location
• Great culture fit

How many teammates from GoodWorkLabs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are in security domain and our work is very complex. To handle a high level of complexity, we always look out for hiring best of the talent which can get very time consuming. We outsourced a part of product development to GoodWorkLabs as they have a team of experts whom we entrusted with our product delivery. 

Our sense about their capability was spot on as they were able to understand the product complexity and were able to deliver on time. Also, they are very easy to work with. Would definitely work with them again!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On time delivery with minimal bugs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They follow agile, so there were biweekly demos. They had a spoc assigned to us

What was your primary form of communication with GoodWorkLabs?

Virtual Meeting

What did you find most impressive or unique about this company?

Their tech prowess and on time delivery. They were easy to work with.

Are there any areas for improvement or something GoodWorkLabs could have done differently?

Nothing as such