Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
GoodWorkLabs has given us a lot of feedback, even on aspects outside of the app. They proposed additional features which parents might want, as well as an extra layer of security, and color scheme suggestions. I wasn't sure what colors we should be using, but GoodWorkLabs advised me on what would be easy on the eye, which are the colors that people gravitate towards, and which offer a safe feeling. GoodWorkLabs understood the emotions experienced by users looking at the app on a daily basis.
Since the app isn't complete, I don't have any user feedback for it. I think that GoodWorkLabs has delivered an exceptional product, but I would have appreciated more follow-up support from their side, to ensure that everything was working fine. This will matter more when the app will be developed fully, versus only being a prototype.
How did GoodWorkLabs perform from a project management standpoint?
GoodWorkLabs managed the whole project, and I found that aspect of their services to be exceptional. GoodWorkLabs gave me updates on a daily basis with where they were, and around any areas which caused issues. GoodWorkLabs clarified that they were on the right track, didn't waste any of my time, and delivered everything as they promised during that one month period.
The developer and project manager from GoodWorkLabs' side were in touch with me on a daily basis through Skype. Whenever I had new ideas to discuss, I was able to get a hold of them straight away.
What did you find most impressive about GoodWorkLabs?
The fact that GoodWorkLabs' team contributes actively to the work, are passionate about my ideas, and want to learn more about the journey is what’s most impressive. They gave me reassurance that I was addressing a market concern. GoodWorkLabs' CEO took part in our face-to-face meeting, which I found to be a nice touch, considering the size of their company.
Are there any areas GoodWorkLabs could improve?
My only suggestion for improvement would be to follow up with clients on delivered solutions to ensure that it is working well for the client and determine if any further support is required.
What tips or recommendations could you share that might increase the likelihood of success with GoodWorkLabs?
I would advise future clients to let GoodWorkLabs come up with creative ideas. They have developed a whole range of apps and can draw on certain elements from those. I should give GoodWorkLabs a bit more freedom to do what's right, but the underlying objective is simply to meet an app's requirements.