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Leading Tech & Digital Transformation Company

4.8
6 reviews

GoodWorkLabs is a world leading technology & digital transformation company that delivers cutting-edge products and solutions for customers globally. By delivering key solutions with offshore teams in India, we specialise in outsourced product development, automations, AI/ML solutions, Big Data, high-end mobile/gaming apps and custom software development across technologies including Java, iOS, Android, React, Angular, Node, etc.

GoodWorkLabs also houses a unique UX/UI Design Studio and crafts beautiful and useful interfaces and products. 

GoodWorkLabs is the 3rd fastest growing tech company 2018 - Financial Times and 5th fastest growing tech company 2016 - Deloitte Fast 50

DNA of GoodWorkLabs

#1 – Beauty. Beautiful, easy to use, efficient solutions. 

#2 – Scalability. Tough, bug free, optimised & scalable code.

#3 – Agility. Build iteratively and efficiently.

#4 – Innovation. We believe in changing the world through technology & design.

READ MORE...
 
$5,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2013
Show all +
Bangalore, India
headquarters
  • 4th Floor, Akshay Tech Park, EPIP Zone, Whitefield
    Bangalore 560066
    India
    +919863077000
other locations

Portfolio

Key clients: 

Mercedes-Benz, SAP, Unilever, Avaya, Sesame Street, Medtronic, JDA, Siemens, Standard Chartered, ST Dupont, Flipkart, PayTm, Myntra, CommonFloor 

Reviews

4.8
6 reviews
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E-Commerce Dev & Design for Digital Marketing Agency

"Overall, the company is committed to delivering a great product for the success of their customers."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - July 2020
Project summary: 

GoodWorkLabs developed an e-commerce website for a digital marketing agency. After an in-depth research phase, the team created wireframes and mock-ups to fit the client's aesthetic.

The Reviewer
 
11-50 Employees
 
Bangalore, India
Ittisa Digital Media
CEO, Ittisa
 
Not verified
The Review
Feedback summary: 

The website is visually appealing and performs well, exceeding the expectations of the internal team. GoodWorkLabs delivers quality results and forms a collaborative partnership with the client. The team is creative, experienced, and attentive.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Ittisa® is a 360° digital marketing agency in Bangalore. We are the best digital marketing company in India. Our digital marketing services involve the use of the latest technology & breakthrough design for your disruptive digital transformation. I am the Chief executive officer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoodWorkLabs?

We partnered with GoodWorkLabs to set-up an e-commerce platform. We got to know about GoodWorkLabs' experience in building e-commerce platforms, and we reached out to them for this project. It involved responsive web interface along with core mobile apps on iOS and Android.

What were your goals for this project?

The aim of this project was to build an effective and engaging e-commerce platform to increase the sales revenue on web and mobile.

SOLUTION

How did you select this vendor?

Our team had reached out to multiple software and app development teams in the country. Upon looking at the credentials, use case, and portfolio we were confident to partner with GoodWorkLabs as they had immense experience in building this type of platform, especially with their GoodCommerce platform that has many key modules already in place. This includes seller platform, customer platform, product catalogue, inventory management, bidding, shipping, checkout, returns, warranty, coupons, etc.

Describe the project and the services they provided in detail.

Upon finalizing our partnership with GoodWorkLabs, we had a few rounds of meetings to set the goals and expectations right. The team first started with in-depth research and gathered some great insights. Followed by it, they shared wireframes and mock-ups with interesting UI UX design.

The platform was designed based on the insights collected, therefore they did not miss out on a single touch-point while designing the e-commerce platform. Once the UX was complete, it went on to the development phase through the agile (scrum) process and then to testing and deployment. Further to the market launch.

What was the team composition?

We were assigned an experienced project manager (who they called scrum master), who served as a single-point-of-contact for us to get the work done seamlessly. There were in total 6 developers and 2 UI UX designers involved in creating an e-commerce platform for us.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The delivery was seamless and bugfree. That was the biggest success because a smooth interactive website and app that performs exceptionally well speaks volumes about the business. Post launch, we saw a steady rise in the number of visitors and clicks. The design kept them engaged and the average page view sessions increased dramatically. We also got a lot of feedback from our regular customers about the usability of the platform.

How was project management arranged and how effective was it?

The workflow was professionally handled, they used Scrum (agile) as a process. This gave us a lot of confidence because after every sprint (of 2 weeks) we used to get a product that we could see and test. It's not just about giving an update over a mail, but this was an actual website in the works that we could see. The team also gave us access to JIRA and slack for continuous interaction.

What did you find most impressive about this company?

Their dedication in understanding the requirements, our customers and our brand in-depth and commitment to deliver in the stipulated time is commendable. We were also kept informed of the upcoming trends and industry insights and we learnt a lot during this experience. Overall, the company is committed to delivering a great product for the success of their customers.

Are there any areas for improvement?

We have and had a completely positive experience, can not think of any suggestion in terms of areas of improvement.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Commerce Development for Retail Consultant

"They have a high-performance team and they understand the customer mindset, so they can cater to their needs."

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2018 - Jan. 2020
Project summary: 

GoodWorkLabs developed an e-commerce mobile app and website. They conducted a feasibility study and then developed a great UI/UX.

The Reviewer
 
11-50 Employees
 
Bangalore, India
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
 
Verified
The Review
Feedback summary: 

Customer engagement and sales increased. GoodWorkLabs established firm responsibilities, roles, and timelines. They were transparent, making their progress easy to track. The team was very professional.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Venture Transform Strategy consulting LLP is a consulting firm for startups in the field of eCommerce, retail and project management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoodWorkLabs?

We hired them for one of our consulting projects for a eCommerce client to recreate a eCommerce mobile app and eCommerce online store.

What were your goals for this project?

We wanted to hire a software development companies having sound experience in developing a robust mobile app for healthcare and medical equipment online shop.

SOLUTION

How did you select this vendor?

We found them from recommendation by our business network. we did a tender comparison and found them most suitable for the job for our client.

Describe the project and the services they provided in detail.

They did a feasibility and understood the requirement precisely and developed a wonderful eCommerce app and website. They have a high-performance team and they understand the customer mindset, so they can cater to their needs. 

What was the team composition?

There was one Account manager and project lead and rest of the team for this project had 6 from development.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The mobile application developed was appreciated by everyone due to its wonderful experience in terms of UI & UX. It helped us in driving the positive results in terms of customer engagements and boost sales.

How was project management arranged and how effective was it?

After the on boarding they shared their in house developed project management application access with regards to our project with clear roles and responsibilities and set timelines. The application made everything transparent and the progress of project was easy to monitor.

What did you find most impressive about this company?

Proactive approach, Technical expertise, professionalism, Transparency.

Are there any areas for improvement?

Nothing that comes to my mind. It was very good experience working with GoodWorkLabs.

4.5
Overall Score Overall satisfied. A good company with good value system.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Systematic and organised
  • 4.0 Cost
    Value / within estimates
    Reasonable
  • 4.5 Quality
    Service & deliverables
    Very satisfied
  • 5.0 NPS
    Willing to refer
    Most likely

Angular App Dev for Hotel-Booking Company

"it was a particularly collaborative and positive experience..."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2019 - Feb. 2020
Project summary: 

GoodWorkLabs took on the task of revamping the app of a hotel-booking company. They focused on revamping the platform so that it would generate leads and be easier to navigate for both users and administrators.

The Reviewer
 
11-50 Employees
 
Bangalore, India
Sanjith Sanji
Digital Marketing Manager, Digitalcrafts.in
 
Verified
The Review
Feedback summary: 

GoodWorkLabs delivered a new app in just three months, which enjoyed over 800 downloads and numerous high ratings in the app stores. The app has also received great feedback about its usability. The team continuously demonstrated great knowledge and patience during the collaboration.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a Manager at a digital marketing agency. We work with an online hotel booking based company and their office is located in Bangalore. the company has about 25 employees and provides an online hotel booking service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoodWorkLabs?

Our company mobile application was created 1 years ago and had not been updated since. we had noticed a steady decline in downloads and ratings over the past few years and decided to invest in a new mobile app, we do not have any in house engineers, so we needed to outsource the entire redesign and rebuild

What were your goals for this project?

we wanted to see our mobile app engagement and downloads double by the end of the year, and we wanted to increase the number of inquires that we received through our contact form. we also needed the mobile app to be easy to update on our end, so we were interested in a simple, user friendly platform

SOLUTION

How did you select this vendor?

My team searched online for app developers in our area (Bangalore) and compiled a list of based on the case studies on their websites. we contacted each company and narrowed it down to 2 after recieving their initial pitches.

It was a hard decision, but we selected this vendor based on the quality of their final proposal, their willingness to train our team on how to interact with the app post launch and their price point, which we felt was very fair.

Describe the project in detail.

Once we selected this vendor, we had a series of meetings to discuss our goals and objectives. Within the first two weeks we received mockups and 3 initial design for the Android apps.

After a few interations and discussions with our marketing team, we finalized the design and provided feedback. The vendor came back to us with wireframes and concepts for our other sections in the app, including an updated "contact us" form.

What was the team composition?

Initially, we were assigned a project manager to support us and serve as the main point of contact throughout the project. I only spoke with our project manager, but i was made aware that there were 2 frontend and 2 backend developers, as well as a QA resource working behind the scenes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

with in 3 months after our new app was launched, we saw over 800 downloads and over 4-star ratings in play store. we continue to hear positive feedback on the usability.

How effective was the workflow between your team and theirs?

a project manager that we were assigned was easy to communicate with and provided us frequent updates we connected over the phone at least once a week and used slack for all others. we received ample warning if a deadline was not going to be met, which only happened once.

What did you find most impressive about this company?

I was very impressed by the knowledge that this vendor had about mobile app development, user experience, and optimization. we appreciated that they were patient and thoughtful possible, we had worked with other agencies for different areas of the company but it was a particularly collaborative and positive experience

Are there any areas for improvement?

To be frank we were very satisfied with their work every step of the way. yes Quality is more important than speed and we ended up with the beautiful product

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Impressive
  • 4.5 Cost
    Value / within estimates
    Value for money
  • 5.0 Quality
    Service & deliverables
    es Quality is more important than speed and we ended up with the beautiful product
  • 5.0 NPS
    Willing to refer
    I Recommend Goodworklabs for Quality Work Delivery

iOS Mobile App Development for Ride-Sharing Platform

"GoodWorkLabs managed the whole project, and I found that aspect of their services to be exceptional."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2017
Project summary: 

GoodWorkLabs developed an InVision prototype for an iOS mobile app. They developed wireframes for both the prototype and the actual full-scope application. The app is built using Swift.

The Reviewer
 
1-10 Employees
 
Sydney, Australia
Shiva Kodur
Founder, HopSkipRide
 
Verified
The Review
Feedback summary: 

During the process, GoodWorkLabs took the time to provide valuable feedback and suggestions for the app. Their team was always readily available to speak about the project, and everything was delivered on time.

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

HopSkipRide provides a rideshare service for kids between the ages of 4 and 17. Our market segment is made up of parents struggling to transport their kids to and from school and weekend activities. We aim to provide a safe, reliable, and affordable shuttle for the 1.78 million potential children in Australia who fall within this age group.

I am the CEO and founder of the company. I address issues surrounding childcare, empowerment of women in their careers, and opportunities for caretakers to earn additional income.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodWorkLabs?

We needed to develop a prototype on the iOS platform, which we could showcase to investors, allowing them to see what the end-state of the application would be.

We aim to address the issue of not having a reliable method of transporting kids without affecting the careers of primary caretakers, in addition to helping them manage their time more efficiently.

The size of the market is 1.78 million kids in Australia whose parents would benefit from this service. And with that figure rising 6.7% year over year, it only puts additional pressure on parents and childcare facilities.

SOLUTION

What was the scope of their involvement?

GoodWorkLabs developed an InVision prototype to showcase to potential investors. There were two developers assigned to our project who worked with us for one month, developing wireframes for not only the prototype but the actual full-scope UI and UX of the app. We are developing it in the Swift language.

How did you come to work with GoodWorkLabs?

Our company is based in Sydney, Australia, but I visit Bangalore quite frequently. The cost of local developers is quite high, starting at the $150-per-hour mark. I knew that the quality of developers in India was exceptional, and their services are less expensive. I came across GoodWorkLabs through a Google search and found reviews from people who had developed apps through them. They have a good reputation in the market. The quality of GoodWorkLabs' UX and UI designs was also very good, based on the apps I played around with. They also have previous experience in producing apps for major corporations. I had the confidence that GoodWorkLabs could build a good platform for us.

How much have you invested with GoodWorkLabs?

The cost of GoodWorkLabs' work has been between $5,000 and $10,000. The investment has been quite small, but, if I choose to work with them in the future, the cost will be significantly higher. It is very likely that I work with GoodWorkLabs again.

What is the status of this engagement?

We started working with GoodWorkLabs in January 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

GoodWorkLabs has given us a lot of feedback, even on aspects outside of the app. They proposed additional features which parents might want, as well as an extra layer of security, and color scheme suggestions. I wasn't sure what colors we should be using, but GoodWorkLabs advised me on what would be easy on the eye, which are the colors that people gravitate towards, and which offer a safe feeling. GoodWorkLabs understood the emotions experienced by users looking at the app on a daily basis.

Since the app isn't complete, I don't have any user feedback for it. I think that GoodWorkLabs has delivered an exceptional product, but I would have appreciated more follow-up support from their side, to ensure that everything was working fine. This will matter more when the app will be developed fully, versus only being a prototype.

How did GoodWorkLabs perform from a project management standpoint?

GoodWorkLabs managed the whole project, and I found that aspect of their services to be exceptional. GoodWorkLabs gave me updates on a daily basis with where they were, and around any areas which caused issues. GoodWorkLabs clarified that they were on the right track, didn't waste any of my time, and delivered everything as they promised during that one month period.

The developer and project manager from GoodWorkLabs' side were in touch with me on a daily basis through Skype. Whenever I had new ideas to discuss, I was able to get a hold of them straight away.

What did you find most impressive about GoodWorkLabs?

The fact that GoodWorkLabs' team contributes actively to the work, are passionate about my ideas, and want to learn more about the journey is what’s most impressive. They gave me reassurance that I was addressing a market concern. GoodWorkLabs' CEO took part in our face-to-face meeting, which I found to be a nice touch, considering the size of their company.

Are there any areas GoodWorkLabs could improve?

My only suggestion for improvement would be to follow up with clients on delivered solutions to ensure that it is working well for the client and determine if any further support is required.

What tips or recommendations could you share that might increase the likelihood of success with GoodWorkLabs?

I would advise future clients to let GoodWorkLabs come up with creative ideas. They have developed a whole range of apps and can draw on certain elements from those. I should give GoodWorkLabs a bit more freedom to do what's right, but the underlying objective is simply to meet an app's requirements.

5.0
Overall Score I had an overall great experience with GoodWorkLabs.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    GoodWorkLabs delivered on time even with multiple changes.
  • 5.0 Cost
    Value / within estimates
    I found the Quality/Cost ratio of GoodWorkLabs' services to be acceptable.
  • 5.0 Quality
    Service & deliverables
    I had excellent feedback from friends on the quality and UX of GoodWorkLabs' services.
  • 5.0 NPS
    Willing to refer
    I have already referred and suggested GoodWorkLabs to multiple people.

UI/UX for Social CRM Mobile & Web Applications

"I found the right attention to detail with their team."

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. - Dec. 2015
Project summary: 

GoodWorkLabs provided user experience and interface design for the consumer- and enterprise-facing sides of a mobile application. The project required building experiences to suit a variety of users.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Ashish Joshi
CEO, Mobile Development Company
 
Verified
The Review
Feedback summary: 

Both interfaces have been praised for their usable, intuitive design by users. Through exaustive research, GoodWorkLabs made the app fluid and accessible for all users. The team adapted to deliver challenging tasks, and independently developed creative, detailed solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are Audetemi, a young company creating products in the mobile self-service area for enterprises. We help customers connect with their consumers efficiently and effectively.

What is your position?

I am the Chief Executive Officer [CEO] of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with GoodWorkLabs?

Even though providing great customer experience for consumers is seen as a focus point for many enterprises, we've noticed that products tend to be aimed at enterprises. We intend to develop a mobile application aimed directly at consumers, which we could offer to enterprises. The key to our development process would have to be user experience. As a result, we needed to find UI/UX development resources.

SOLUTION

Please describe the scope of their involvement in greater detail.

GoodWorkLabs worked on the design for both the consumer and enterprise-side of our application. We've gotten good feedback from everyone we've shown the application to.

How did you come to work with GoodWorkLabs?

I came across their company by accident, through a blog post made by their CEO on LinkedIn. I was impressed with it and discovered we had similar thought processes. I contacted them and appreciated their openness in showing me how they worked, and not hiding the fact that they are a young company. The more I talked to them, the more I became convinced that they were the right partner to work with.

Could you provide a sense of the size of this initiative in financial terms?

The total cost of the project was between $30-40,000.

What is the status of this engagement?

We started working with GoodWorkLabs in September of 2015. The project was completed in mid-December.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Their work is very good. It's important to keep in mind that there are different niches when it comes to UI/UX development and design. There are companies that specialize in game development, in action-oriented apps, or in enterprise-level UX. The challenge for us was tackling at least two of these three categories. We had a mobile and an enterprise side.

GoodWorkLabs did a good job of designing the user experience. For example, a left-handed person will sweep their thumb from right to left, while the opposite applies for a right-handed person. This is the kind of customization we considered when sketching out the app. I found the right attention to detail with their team. 

What distinguishes GoodWorkLabs from other providers?

I would say their attention to detail is what sets them aside. They insisted on coming up with a design of their own before discussing my own ideas, in order to not influence their designers, and to allow them full freedom of creativity. When I showed my colleagues from the Business school of Berkeley the UI designs made by GoodWorkLabs, they appreciated the level of detail present in it. 

Is there anything GoodWorkLabs could have improved or done differently?

Project management is a potential area of improvement. They should set timelines more clearly. GoodWorkLabs should also streamline their communication by arranging regular meetings. My project was small enough as not to require a dedicated project manager. The lead designer was in charge of it, and he did a good job managing the rest of the team. They were largely driven by our guidance, as there was a different company involved in building the backend side of the product. We took it upon ourselves to build the appropriate coordination.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already referred them to two colleagues.

Enterprise Software and Mobile Development for Security Company

"The dollar-to-dollar value was tremendous."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

GoodWorkLabs provided architecture and development resources to optimize a security platform for mobile. The project involved building plug-ins and upgrading software to meet current standards. 

The Reviewer
Paul Simpson
Founder, ID Verify Wizard
 
Verified
The Review
Feedback summary: 

The solution is functional and affordable. GoodWorkLabs set themselves apart from competitors by building a high-quality product, delivering excellent value for money, and immediately responding to any inquiries or issues. The team's dedication to customer service helped the project run smoothly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We're an IT [information technology] company specializing in string verification and fraud prevention for POS [point of sale] or POT [point of transaction] systems.

What is your position?

I'm the director, founder, and owner of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with GoodWorkLabs?

We needed to upgrade our system in order to meet newer requirements. In the cloud space, standards evolve on a yearly or even monthly basis. In the current paradigm, phones are no longer phones – they're computers. To be able to access our company's product online, as well as performing tasks, was critical. Laptops are becoming an endangered species.

SOLUTION

Please describe the scope of their involvement in detail.

GoodWorkLabs built a solution that expanded our platform's usability on mobile environments. We upgraded our platform with the newest plug-ins and looked at GoodWorkLabs for providing these services. Working with them has been a phenomenal experience. The knowledge they provided, especially their in-house architect, was fantastic. The hardest aspect about the collaboration was the time zone difference.

How did you come to work with GoodWorkLabs?

We attended a marketing and sales conference in Los Angeles. I met a gentleman who owned a company in the Netherlands, and had been working with GoodWorkLabs. We vetted them out and received a cost projection based on what we already had and what we hoped to accomplish going forward.

Could you provide a sense of the size of this initiative in financial terms?

The cost of our project has been between $300,000 and $400,000.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

My expectations in terms of quality, service, and cooperation were far exceeded. The dollar-to-dollar value was tremendous. There are times when you receive more than what you paid for, which was the case here.

What distinguishes GoodWorkLabs from other providers?

There may be vendors offering the same level of work, but one of the things that stood out for me was their level of service and approach to the customer's need. GoodWorkLabs is focused on what has to be done. If there was an issue, they did everything in their power to make sure that it was fixed quickly.

Is there anything GoodWorkLabs could have improved or done differently?

Communication proved to be an issue because of different time zones. For example, 8 o'clock in the evening here is early in the morning for GoodWorkLabs. This isn't something that can be resolved, unless they could open an office in the United States and make someone available locally.

If GoodWorkLabs were situated in the United States, I'd use them on a regular basis. In my line of business, I can't typically go outside the borders because it's critical to know that someone is at an arm's length, rather than at the world's length. This is the only issue I have with them.

5.0
Overall Score It's been great working with them. They have a fantastic business attitude. I don't know if it's typical of Indian companies, but they're very respectful and obliging.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There is a time zone difference, and different locations bring with them different national holidays, and so on, but it's not necessarily their fault.
  • 5.0 Cost
    Value / within estimates
    It would have cost four times as much to hire a United States company.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer