GLIDE®

BACKGROUND

Please describe your company and position.

I am the Marketing Assistant of Austin Oral Surgery

Describe what your company does in a single sentence.

Oral & Maxillofacial Surgery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GLIDE® to accomplish?

• Upgrade & update our website
• Make it more mobile friendly
• Have our site be more user friendly

SOLUTION

How did you find GLIDE®?

Referral

Why did you select GLIDE® over others?

• High ratings
• Close to my geographic location
• Great culture fit

How many teammates from GLIDE® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Glide recreated our website so that it is more modern, up to date and is more user friendly on any device we are searched on.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes were better visual esthetic and ease in using our website on mobile device.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The whole process of the project management was incredible. They created an timeline asked if we have anything that would hinder the timeline before we started. Every step was completed on time and we had meetings to check in and go over design and content. The responded to all emails within 24 hours.

What was your primary form of communication with GLIDE®?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The start to finish process was amazing! They created the timeline, stuck to it and we were live when they expected us to be. All meetings were professional, and they were prepared at each meeting with what was planned to be discussed that day. Each person we worked with had a role and if we had a question outside of that role then they would ask the person who could help us with our need. Our whole experience was impressive with Glide from start to finish.

Are there any areas for improvement or something GLIDE® could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of CSI Executive Search, LLC

Describe what your company does in a single sentence.

We do retained executive search for Director level and above leadership roles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GLIDE® to accomplish?

• Rebuild, customize, and moderize our our existing website
• Rebrand our business after relocating from another state
• Build a website that would be SEO optimized to reach our niche clients and candidates

SOLUTION

How did you find GLIDE®?

• Online Search
• Referral

Why did you select GLIDE® over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from GLIDE® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Build a new 50+ page website and corporate logo incorporating the latest design and coding technologies. 
2. Assist with generating new online content. 
3. Help to re-brand our business. 
4. Optimize the new site for SEO, specifically targeting our particular clients and customers. 
5. Be sure to exploit the existing SEO ranking of our old website to start building the web ranking of our new site. 
6. Create a mobile ready website, that is sleek and user friendly

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website that Travis and his team at Glide Design built for us in 2007 has been a major part of our business success over the years. I’m convinced that, along with a lot of hard work on our end, our executive search firm was ranked #10 in the world by Forbes in 2017. At our peak, we were logging over 2000 unique visitors a day, which in the niche world of retained “Executive Recruiting” was was pretty impressive. 
The professional look, feel, and user-friendly functionality of the site made quite a positive impression on clients and candidates alike. The mobile experience of our visitors has likewise been seemless and user-friendly. And then their technical support over the years was stellar and prompt.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It sound like an exaggeration but every project we've had them do was done in a timely manner. They are quintessential professionals.

What was your primary form of communication with GLIDE®?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It's a tough call to say what has been most impressive. They operated at a high level of technical proficiency and courteous professionalism.

Are there any areas for improvement or something GLIDE® could have done differently?

I can think of any...

BACKGROUND

Please describe your company and position.

 I am the President of a learning and development company.

Describe what your company does in a single sentence.

An international learning & development process providing a comprehensive array of programs and services to organizations, their employees, and the people with whom they interact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GLIDE® to accomplish?

• Modernize design (clean, professional and cutting edge)
• Streamline and simplify content and navigation

SOLUTION

How did you find GLIDE®?

Online Search

Why did you select GLIDE® over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from GLIDE® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Plan, design, develop and launch a new marketing website for The Mandt System, Inc. for the purpose of credibility, information and lead generation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A crucial aspect of boosting conversion rates is to simplify and guide the user experience. When presented with too many choices, individuals often struggle to make decisions, known as the paradox of choice. Our objective is consistently to divide the decision-making journey into manageable steps. On the Mandt site, we initially present two primary options (in-person or e-learning), then delve one layer deeper, keeping the process straightforward and concise.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adhered to the budget and met all deadlines punctually. We employed Asana, Zoom, Slack, email, Figma, and Octopus.do for communication and project management.

What was your primary form of communication with GLIDE®?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I have worked with GLIDE® on several sites because they simply are the best. This is a very thoughtful team that covers everything from best practices, cutting edge trends, and amazing design.

Are there any areas for improvement or something GLIDE® could have done differently?

not applicable

BACKGROUND

Please describe your company and position.

I am the CEO of On Tour Tickets

Describe what your company does in a single sentence.

Sells Tickets

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GLIDE® to accomplish?

• Sell more Tickets

SOLUTION

How did you find GLIDE®?

• Online Search
• Other

Why did you select GLIDE® over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from GLIDE® were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GLIDE provided the initial framework of design for my Online ticketing platform. The consulted with me multiple times a week, for months, gathering information they needed to be completely transparent and deliver a product to me that was beyond expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Outcomes of the project were a fully designed site, that not only provided user friendliness and aligned with the functionality. GLIDE also designed the site in a way that was transparent with our brand and what we stood for.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always delivered on time and for the most part always responded to our needs. Every project has bumps in the road but they were quick at making adjustments.

What was your primary form of communication with GLIDE®?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found to be impressive and unique about GLIDE® was their culture and how they cared about their work and took pride in it. The CEO of this company is a very driven individual who seeks excellence and goes to every extent to make sure his clients are satisfied.

Are there any areas for improvement or something GLIDE® could have done differently?

I always like to say, you cant grow if you do not improve, so the answer is always yes. For me I wish they would have communicated a little better as far as what the mission really is, rather than kind of following a blueprint. But as I said there are always bumps in the road and GLIDE was quick to address these things.

BACKGROUND

Please describe your company and position.

I am the Content Officer of Chimp Haven.

Describe what your company does in a single sentence.

Chimp Haven is the world's largest chimpanzee sanctuary, providing sanctuary retirement to more than 300 chimpanzees formerly used in biomedical research.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GLIDE® to accomplish?

Website redesign

SOLUTION

How did you find GLIDE®?

Online Search

Why did you select GLIDE® over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from GLIDE® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Chimp Haven worked with GLIDE to complete a total redesign of its website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

GLIDE helped us launch a beautiful new website with all the functionality, lovely design, and personality we were looking for on time and on budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project timelines were clearly communicated and weekly check-in calls kept us apprised of progress and provided opportunities to discuss questions and feedback. GLIDE was always on time with their deliverables and we were very happy to launch the new site on schedule.

What was your primary form of communication with GLIDE®?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our project team was fantastic and very easy to work with. Our team had a vision for how we wanted to see our brand reflected on the website, and the project team did a great job at taking a lot of thoughts and ideas from non-technical people and bringing them to life as something tangible. We also really appreciate GLIDE's commitment to working with nonprofits, which made it possible for us to get all the functionality we really needed in the site within our budget.

Are there any areas for improvement or something GLIDE® could have done differently?

The project felt seamless from our end; They did a great job of letting us know what was up ahead and setting expectations for different phases of the work.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of CharityACE

Describe what your company does in a single sentence.

CharityACE offers industry-leading and exclusive travel consignment experiences to nonprofit organizations for use at fundraising events.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GLIDE® to accomplish?

• Design and develop a new marketing website
• Create a stunning catalog of over 200 travel experiences
• Optimize pages to encourage lead conversion

SOLUTION

How did you find GLIDE®?

Referral

Why did you select GLIDE® over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from GLIDE® were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design 8+ webpages, a complex package catalog with many filter options and categories, and form placements and CTAs to convert submissions. Develop the website in WordPress after the designs were finalized. Test and confirm functionality of site with post-project support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The 6-8 month project was to design and develop a replacement for our previous Wix website. We worked with the Glide design team for the first few months of the project to finalize designs and content for 8+ pages and a new single package listing design. 
Our industry requires excellent and appealing design that highlights many large photos and Glide did a great job. The website features hundreds of travel experiences across 15+ categories with considerable filter options. The user experience is intuitive and easy to navigate. All feedback on the design and functionality have been very positive!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were in contact with 2-3 people at Glide in any given month. They were very responsive to design change requests, post-project bug fixes, and deliverables dates. We had valuable project planning and design meetings via Zoom. We enjoyed the experience!

What was your primary form of communication with GLIDE®?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The design fit exactly what we were looking for! Stunning use of our photos and created an energetic experience to keep visitors clicking.

Are there any areas for improvement or something GLIDE® could have done differently?

We could have used a little more time between finishing development and launch. The window that was planned for was very short. The development team was very responsive and easy to work with but we have some minor issues that needed more time to address. Everything was handled and launched successfully!

BACKGROUND

Please describe your company and position.

I am the Senior Director of Communications of H. E. Butt Foundation

Describe what your company does in a single sentence.

We are a nonprofit operating foundation in Texas that cultivates wholeness in people and institutions for the transformation of communities--through faith-based camps and retreats, wilderness experiences for public schools, storytelling projects, and education about the challenges of socio-economic segregation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GLIDE® to accomplish?

• Redesign and launch 11 websites for our parent and sub brands
• Build a stable network installation of wordpress
• Build an expandable and shared custom theme

SOLUTION

How did you find GLIDE®?

• Online Search
• Referral

Why did you select GLIDE® over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from GLIDE® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Glide helped us migrate 10 sites from multiple platforms and themes (drupal, wordpress, custom) to a shared custom theme installed on WP Engine, with all assets owned and administered by us. This process took roughly a year due to stakeholder management on our end. After successful and smooth launch, we have continued to work with them to develop new functionality on the shared theme and help us troubleshoot any issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since 2020, our page views and screen views have increased 80%and our users completed goals on the site 1.4M times last year. Our websites remain one of the key pillars of our communication strategy--email marketing, social media marketing, video marketing all point back to our sites where good design ensures that we value digital hospitality as much as we value hospitality in person.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication is clear, quick, and reliable. I know that any ticket I open will begin within 24 hours of submission--often much quicker. If I flag a ticket as urgent, we can expect the problem to be resolved within the hour.

What was your primary form of communication with GLIDE®?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Glide has a unique ability to remain lean in its operating structure--passing the savings along to their customers--while still maintaining a strong culture and reliable, quality services. GLIDE® is dedicated to giving back to important needs in the world--and they even guided us through our certification with 1% for the Planet as a way of living out that organizational value in their company.

Are there any areas for improvement or something GLIDE® could have done differently?

We've been using the same wordpress theme for nearly a decade. It still looks good, and it still works reliably. I'm not sure what more we could expect. Continuous improvement has worked well for us.

BACKGROUND

Please describe your company and position.

I am the Clinic Director of Austin Laser Solutions

Describe what your company does in a single sentence.

We specialize in Laser Med Spa Treatments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GLIDE® to accomplish?

• Make us a professional websit
• Give guidance on Ads
• Help bring people to our website and stay relevant on Google

SOLUTION

How did you find GLIDE®?

Referral

Why did you select GLIDE® over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from GLIDE® were assigned to this project?

25

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design Phase: they listened to our dream and made it come true. Even when we had some adjustments. 
• Development Phase: they took what we had in mind and made it the dream we imagined and MORE. 
• Testing Phase: this is when we had most of the adjustment. I LOVED how they were patient with us and listed to exactly what we needed for you clients to see on each page. 
• Training: they truly went above and beyond with helping guide us on how to change things on the back end. Sent us videos answered our emails almost immediately after we sent them. Truly a blessing. 
• Deployment and Launch: This was the fun phase. They went above and beyond in making sure everything was working properly and all SEO were in the works.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

User Engagement Metrics, Performance Metrics, Search Engine Ranking, Error Rates and Bug Fixes, Content Effectiveness, Conversion Rates, Mobile Responsiveness, Client Satisfaction, Timely Delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They went ABOVE AND BEYOND in answering and helping us understand strategy and what will work and what won't. They sent us so much material to help guide us on what to and HOW to change things on wordpress. The VIDEOS HOW TO is what stood out to me. That was so helpful. They answered everything immediately.

What was your primary form of communication with GLIDE®?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The pure friendliness of everyone who helped was impressive. They made this process so easy. They went beyond customer satisfaction. They were extremely profession. Hooped on meeting anytime we need guidance and sent us how to video to help us visually understand what to do to make changes. They pretty much taught me how to use wordpress in a short amount of time. The whole team contributed to this and it truly made me so confident and doing anything before having to ask them.

Are there any areas for improvement or something GLIDE® could have done differently?

I honestly can't think of anything that I would improve. They were patient with all the changes we needed. They got back to us quick even when I was sending in tickets at midnight. :)

BACKGROUND

Introduce your business and what you do there.
I’m a department chief of a public school.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with GLIDE®?
We wanted to revamp our site to offer a better UX and an updated design. We worked with a previous web developer, but their work wasn’t successful, so we needed another provider.

SOLUTION

What was the scope of their involvement?
GLIDE® provides website revamp services for us. We’ve started the process with kickoff calls to give them a brief of what we’re looking for.

What was the team composition? 
We’ve been working with around six members of GLIDE®’s team, including David (CEO) and Kimberly (Customer Success Manager).

How did you come to work with GLIDE®?
Our COO introduced GLIDE® to our company.

How much have you invested with them?
So far, we’ve spent around $100,000 with them.

What is the status of this engagement?
We started working together in March 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
We’ve noticed that people stay longer on our website and venture to other pages before exiting our website, which is indicative of the UX improvement that GLIDE®’s work has accomplished.

How did GLIDE® perform from a project management standpoint?
I don’t love GLIDE®’s project management style, especially toward the end, because we have run into some unforeseen costs that I feel the team could’ve shared with us in advance. We’ve had to find extra money to complete the project in the way we want to.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 
Kimberly has been phenomenal since the beginning. She’s also understanding and responsive, which I appreciate — she’s been a star.

Are there any areas they could improve?
GLIDE®’s team could be more communicative and upfront with setting up expectations of what we need to do versus what their development team is doing. This miscommunication has been frustrating, especially towards the launch of the project. GLIDE®’s team could break down the task into three parts, touch base after every step, and get feedback from our end.

Do you have any advice for potential customers?
Read the contract, save additional money for the original scope because there’ll be more unanticipated fees, and keep Kimberly’s contact information handy.