Austin Web Design + Digital Marketing. Certified B-Corp. Climate Neutral Certified. SOC2 Compliant.
For over 20 years, GLIDE® has been crafting award-winning custom websites in Austin, Texas. We scale impact for purpose-led organizations, with raving fans all over the world.
GLIDE® promises to create best-in-class web designs, provide obsessive support, and deliver stunning custom websites that equate to quantifiable bottom-line growth for clients. We help businesses of all types and sizes grow by providing results-based web design in Austin.
Beauty + Results
Beyond award-winning web design, we provide expert digital marketing services for our clients, including: search engine optimization (SEO), Paid Search Advertising (PPC, Google), data analytics, and Continuous Improvement (ongoing UX improvements to your website).
We Create Happy Clients
The feedback we get usually comes in two waves. First, there’s the excitement and awe of unveiling a brand new web design for the first time. Wow, that’s so much better than what we have now. That’s a thrill, but we’re even more proud of what happens next. A few weeks later we get a call saying, Thank you, we can’t believe how many more views or submissions or comments we’re getting on the new site. That’s what we really love to hear.
Our Promise to You
Always upfront, on time, and your website will never be boring, that’s for sure. Most people think about design in terms of how each part looks together and what it does, but we take it to a whole new level by building sites that ooze with personality. Sites that come to life.
Need a website?
Whether you have an old site you’re no longer in love with or no site at all, we guarantee we can build you something that will boost your business overall.
Let’s talk!
$25,000+
$150 - $199 / hr
10 - 49
Austin, TX
Founded 2002
2 Languages that we service
English
Spanish
3 Timezones that we service
CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
PST
Pacific Standard Time (PST)
1 Locations
Austin , TX
Focus
No data have been added yet...
Pricing Snapshot
Min. project size
$25,000+
Avg. hourly rate
$150 - $199
/hr
Rating for cost
4.8
/5
What Clients Have Said
GLIDE® offers competitive pricing and good value for cost, with project estimates ranging from $6,000 to over $100,000. Clients appreciate their responsiveness, effective communication, and alignment with budget expectations, particularly for nonprofits, indicating a strong commitment to customer satisfaction.
GLIDE® was recognized for their supportive and patient approach, particularly with clients who had less technical knowledge. The team took the time to explain processes and ensure clients were comfortable with the technology and design decisions.
Responsive and Reliable Service
The responsiveness and reliability of GLIDE®'s team were frequently highlighted. Clients appreciated the quick turnaround times on queries and the team's proactive approach to addressing issues, ensuring that projects stayed on track.
Strong Ethical and Cultural Fit
GLIDE®'s alignment with client values and culture was frequently mentioned as a positive aspect of their service. Clients felt that the team's commitment to ethical practices and mutual respect contributed to successful collaborations.
Areas for Improvement in Communication
While generally praised for their communication, some clients noted areas for improvement, particularly in setting expectations around project timelines and costs. Clearer upfront communication and more detailed progress updates were suggested.
High Client Satisfaction
Overall, clients expressed high satisfaction with GLIDE®'s services, noting that the team consistently delivered high-quality work that met or exceeded expectations. Many clients recommended GLIDE® to others based on their positive experiences.
Effective Use of Project Management Tools
Clients appreciated GLIDE®'s effective use of project management tools like DoneDone, Asana, and Slack, which facilitated smooth communication and kept projects on track. The organized approach helped ensure timely delivery of deliverables.
"The individuals I collaborated with on our project demonstrated a genuine interest in our organization."
Feb 1, 2024
Digital Mktg Manager, Center for Child Protection
Anissa Munoz
Non-profit
Austin, Texas
51-200 Employees
Online Review
Verified
A nonprofit organization hired GLIDE® for web development and UI/UX design. The team redefined the client's user personas and created a custom design for their WordPress site, integrating their brand identity.
The client received positive feedback from customers on the site's user-friendliness. GLIDE®'s team was available to address inquiries and help the client stay on track. The client praised the team's genuine interest and passion for the project.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Digital Marketing Manager of Center for Child Protection
Describe what your company does in a single sentence.
A non-profit organization that reduces trauma during the investigation and crimes against children in Travis, County.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire GLIDE® to accomplish?
Website Redesign
Catering it to our main user personas
Making the user experience better
SOLUTION
How did you find GLIDE®?
Online Search
Why did you select GLIDE® over others?
Close to my geographic location
Great culture fit
Good value for cost
Company values aligned
How many teammates from GLIDE® were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Glide played a crucial role in refining our primary user personas, enabling us to tailor the website to better suit their needs. Additionally, they assisted us in a comprehensive website redesign that seamlessly integrated our brand identity while maintaining a vibrant and inviting user experience for visitors. By leveraging WordPress and custom blocks developed by Glide, we are advancing in creating pages that ensure a cohesive design throughout.
Furthermore, we've implemented a secure exit button, providing everyone on our site the option to quickly exit if they find themselves in a situation where they prefer not to be seen. They also helped us make our site in Spanish and indexed our site so we would start populating on google.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The week of launch we had already had 3 client guardians who have said to our staff that the website was really helpful to understand the services that we provide to the Travis County Community.
Already picking up keyword in the Spanish language
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, our project manager, Paola, was always available to answer any questions and guide us through the project to make sure that we stayed on track.
What was your primary form of communication with GLIDE®?
Email or Messaging App
What did you find most impressive or unique about this company?
The individuals I collaborated with on our project demonstrated a genuine interest in our organization and showcased a profound passion for and comprehension of the project's objectives.
Are there any areas for improvement or something GLIDE® could have done differently?
I do think that it would have been helpful and less tedious for us to review the content once implemented on the new site to hop on a call to talk it through the pages with the designers and project manager first to make the updates rather than just making a bunch of tickets. However, the done-done ticket system was fantastic and really useful.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Website Redesign for Maxillofacial Surgery Company
Web Design
$50,000 to $199,999
Jan. - July 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"All meetings were professional, and they were prepared at each meeting with what was planned to be discussed that day."
Mar 5, 2024
Marketing Assistant, Austin Oral Surgery
Shiloh King
Dental
Austin, Texas
51-200 Employees
Online Review
Verified
GLIDE® redesigned a maxillofacial surgery company's website. The team was responsible for updating the client's website and making it mobile-friendly.
GLIDE® delivered a site with a better visual esthetic and performance in mobile devices. The team offered an impressive experience for the client and showcased good project management. GLIDE® completed work on time, communicated via virtual meetings, and responded promptly to the client's emails.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Assistant of Austin Oral Surgery
Describe what your company does in a single sentence.
Oral & Maxillofacial Surgery
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire GLIDE® to accomplish?
Upgrade & update our website
Make it more mobile friendly
Have our site be more user friendly
SOLUTION
How did you find GLIDE®?
Referral
Why did you select GLIDE® over others?
High ratings
Close to my geographic location
Great culture fit
How many teammates from GLIDE® were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Glide recreated our website so that it is more modern, up to date and is more user friendly on any device we are searched on.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes were better visual esthetic and ease in using our website on mobile device.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The whole process of the project management was incredible. They created an timeline asked if we have anything that would hinder the timeline before we started. Every step was completed on time and we had meetings to check in and go over design and content. The responded to all emails within 24 hours.
What was your primary form of communication with GLIDE®?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The start to finish process was amazing! They created the timeline, stuck to it and we were live when they expected us to be. All meetings were professional, and they were prepared at each meeting with what was planned to be discussed that day. Each person we worked with had a role and if we had a question outside of that role then they would ask the person who could help us with our need. Our whole experience was impressive with Glide from start to finish.
Are there any areas for improvement or something GLIDE® could have done differently?
Nothing comes to mind.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Branding, Web Dev & SEO for Executive Search Company
BrandingSearch Engine OptimizationWeb Development
$10,000 to $49,999
Mar. - June 2007
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They operated at a high level of technical proficiency and courteous professionalism."
Mar 4, 2024
Managing Partner, CSI Executive Search, LLC
Asa Sphar
Consulting
Austin, Texas
1-10 Employees
Online Review
Verified
An executive search company hired GLIDE® to rebrand their business after a relocation. The team also created a new logo, built a new website with over 50 pages, optimized the site, and generated new content.
The website was user-friendly and functional, which impressed customers and candidates. Moreover, GLIDE®’s quality work helped the client company rank #10 in the world by Forbes in 2017. The team was timely and communicative throughout the engagement. Overall, they were highly professional.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Managing Partner of CSI Executive Search, LLC
Describe what your company does in a single sentence.
We do retained executive search for Director level and above leadership roles.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire GLIDE® to accomplish?
Rebuild, customize, and moderize our our existing website
Rebrand our business after relocating from another state
Build a website that would be SEO optimized to reach our niche clients and candidates
SOLUTION
How did you find GLIDE®?
Online Search
Referral
Why did you select GLIDE® over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from GLIDE® were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Build a new 50+ page website and corporate logo incorporating the latest design and coding technologies.
Assist with generating new online content.
Help to re-brand our business.
Optimize the new site for SEO, specifically targeting our particular clients and customers.
Be sure to exploit the existing SEO ranking of our old website to start building the web ranking of our new site.
Create a mobile ready website, that is sleek and user friendly
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The new website that Travis and his team at Glide Design built for us in 2007 has been a major part of our business success over the years. I’m convinced that, along with a lot of hard work on our end, our executive search firm was ranked #10 in the world by Forbes in 2017. At our peak, we were logging over 2000 unique visitors a day, which in the niche world of retained “Executive Recruiting” was was pretty impressive. The professional look, feel, and user-friendly functionality of the site made quite a positive impression on clients and candidates alike. The mobile experience of our visitors has likewise been seemless and user-friendly. And then their technical support over the years was stellar and prompt.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
It sound like an exaggeration but every project we've had them do was done in a timely manner. They are quintessential professionals.
What was your primary form of communication with GLIDE®?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
It's a tough call to say what has been most impressive. They operated at a high level of technical proficiency and courteous professionalism.
Are there any areas for improvement or something GLIDE® could have done differently?
I can think of any...
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Marketing Website Design & Dev for Learning & Development Co
Digital StrategyUX/UI DesignWeb Design
$50,000 to $199,999
Sep. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I have worked with GLIDE® on several sites because they simply are the best."
Mar 4, 2024
President, Learning & Development Company
Anonymous
Education
Austin, Texas
11-50 Employees
Online Review
Verified
GLIDE® has designed and developed a marketing website for a learning and development company. GLIDE® streamlines content and navigation and has launched the client's new website.
GLIDE®’s website has a straightforward and simplified UI/UX design, boosting the client's conversion rates. The team implements best practices, cutting-edge technologies, and amazing designs. GLIDE® meets deadlines and collaborates via Asana, Figma, Octopus.do, Slack, and email.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the President of a learning and development company.
Describe what your company does in a single sentence.
An international learning & development process providing a comprehensive array of programs and services to organizations, their employees, and the people with whom they interact.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire GLIDE® to accomplish?
Modernize design (clean, professional and cutting edge)
Streamline and simplify content and navigation
SOLUTION
How did you find GLIDE®?
Online Search
Why did you select GLIDE® over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from GLIDE® were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Plan, design, develop and launch a new marketing website for The Mandt System, Inc. for the purpose of credibility, information and lead generation.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
A crucial aspect of boosting conversion rates is to simplify and guide the user experience. When presented with too many choices, individuals often struggle to make decisions, known as the paradox of choice. Our objective is consistently to divide the decision-making journey into manageable steps. On the Mandt site, we initially present two primary options (in-person or e-learning), then delve one layer deeper, keeping the process straightforward and concise.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They adhered to the budget and met all deadlines punctually. We employed Asana, Zoom, Slack, email, Figma, and Octopus.do for communication and project management.
What was your primary form of communication with GLIDE®?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I have worked with GLIDE® on several sites because they simply are the best. This is a very thoughtful team that covers everything from best practices, cutting edge trends, and amazing design.
Are there any areas for improvement or something GLIDE® could have done differently?
not applicable
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Ticketing Platform Design for Ticket Retailing Company
Web Design
$200,000 to $999,999
Apr. - Aug. 2023
4.5
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"What I found to be impressive and unique about GLIDE® was their culture and how they cared about their work."
Feb 29, 2024
CEO, On Tour Tickets
Wyatt Ferguson
Information technology
Austin, Texas
1-10 Employees
Online Review
Verified
GLIDE® designed a web ticketing platform for a ticket retailing company. The team provided the initial framework of design for the client's platform and delivered the final web design.
GLIDE® delivered a user-friendly design that aligned with the required functionalities. The team showcased an impressive work culture and delivered a design that aligned with the client's brand. GLIDE® delivered work on time, was quick to make adjustments, and was responsive to the client's needs.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of On Tour Tickets
Describe what your company does in a single sentence.
Sells Tickets
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire GLIDE® to accomplish?
Sell more Tickets
SOLUTION
How did you find GLIDE®?
Online Search
Other
Why did you select GLIDE® over others?
High ratings
Great culture fit
Company values aligned
How many teammates from GLIDE® were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
GLIDE provided the initial framework of design for my Online ticketing platform. The consulted with me multiple times a week, for months, gathering information they needed to be completely transparent and deliver a product to me that was beyond expectations.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Outcomes of the project were a fully designed site, that not only provided user friendliness and aligned with the functionality. GLIDE also designed the site in a way that was transparent with our brand and what we stood for.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Always delivered on time and for the most part always responded to our needs. Every project has bumps in the road but they were quick at making adjustments.
What was your primary form of communication with GLIDE®?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What I found to be impressive and unique about GLIDE® was their culture and how they cared about their work and took pride in it. The CEO of this company is a very driven individual who seeks excellence and goes to every extent to make sure his clients are satisfied.
Are there any areas for improvement or something GLIDE® could have done differently?
I always like to say, you cant grow if you do not improve, so the answer is always yes. For me I wish they would have communicated a little better as far as what the mission really is, rather than kind of following a blueprint. But as I said there are always bumps in the road and GLIDE was quick to address these things.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
"Absoluetly
Website Redesign for Chimpanzee Sanctuary
Web DesignWeb Development
$10,000 to $49,999
Sep. 2023 - Feb. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They did a great job of letting us know what was up ahead and setting expectations for different phases of the work."
Feb 29, 2024
Content Officer, Chimp Haven
Anonymous
Nonprofit
Keithville, Louisiana
51-200 Employees
Online Review
Verified
GLIDE® redesigned the website of a chimpanzee sanctuary. They integrated the required functionalities and design.
GLIDE® launched a beautiful website that reflects the client's brand personality. Their team integrated all the needed functionalities into the site without exceeding the budget. They also impressed the client with their ability to transform the ideas of non-technical people into tangible outcomes.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Content Officer of Chimp Haven.
Describe what your company does in a single sentence.
Chimp Haven is the world's largest chimpanzee sanctuary, providing sanctuary retirement to more than 300 chimpanzees formerly used in biomedical research.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire GLIDE® to accomplish?
Website redesign
SOLUTION
How did you find GLIDE®?
Online Search
Why did you select GLIDE® over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from GLIDE® were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Chimp Haven worked with GLIDE to complete a total redesign of its website.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
GLIDE helped us launch a beautiful new website with all the functionality, lovely design, and personality we were looking for on time and on budget.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project timelines were clearly communicated and weekly check-in calls kept us apprised of progress and provided opportunities to discuss questions and feedback. GLIDE was always on time with their deliverables and we were very happy to launch the new site on schedule.
What was your primary form of communication with GLIDE®?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Our project team was fantastic and very easy to work with. Our team had a vision for how we wanted to see our brand reflected on the website, and the project team did a great job at taking a lot of thoughts and ideas from non-technical people and bringing them to life as something tangible. We also really appreciate GLIDE's commitment to working with nonprofits, which made it possible for us to get all the functionality we really needed in the site within our budget.
Are there any areas for improvement or something GLIDE® could have done differently?
The project felt seamless from our end; They did a great job of letting us know what was up ahead and setting expectations for different phases of the work.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Dev & Design for Nonprofit Travel Company
Web DesignWeb Development
Confidential
Oct. 2022 - July 2023
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"Everything was handled and launched successfully!"
Feb 28, 2024
Director of Operations, CharityACE
Jeff Crockett
Nonprofit
Austin, Texas
11-50 Employees
Online Review
Verified
GLIDE® developed and designed a WordPress marketing website for a nonprofit travel company. They crafted over 8 pages, implemented a package product catalog of over 200 travel experiences, and handled testing.
GLIDE® delivered an easy-to-navigate website with an intuitive UX in a timely manner. They effectively fixed bugs and maintained stellar communication via Zoom. Their aesthetic approach, flexibility to project changes, and attentiveness to feedback were hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Operations of CharityACE
Describe what your company does in a single sentence.
CharityACE offers industry-leading and exclusive travel consignment experiences to nonprofit organizations for use at fundraising events.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire GLIDE® to accomplish?
Design and develop a new marketing website
Create a stunning catalog of over 200 travel experiences
Optimize pages to encourage lead conversion
SOLUTION
How did you find GLIDE®?
Referral
Why did you select GLIDE® over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from GLIDE® were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Design 8+ webpages, a complex package catalog with many filter options and categories, and form placements and CTAs to convert submissions. Develop the website in WordPress after the designs were finalized. Test and confirm functionality of site with post-project support.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The 6-8 month project was to design and develop a replacement for our previous Wix website. We worked with the Glide design team for the first few months of the project to finalize designs and content for 8+ pages and a new single package listing design. Our industry requires excellent and appealing design that highlights many large photos and Glide did a great job. The website features hundreds of travel experiences across 15+ categories with considerable filter options. The user experience is intuitive and easy to navigate. All feedback on the design and functionality have been very positive!
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We were in contact with 2-3 people at Glide in any given month. They were very responsive to design change requests, post-project bug fixes, and deliverables dates. We had valuable project planning and design meetings via Zoom. We enjoyed the experience!
What was your primary form of communication with GLIDE®?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The design fit exactly what we were looking for! Stunning use of our photos and created an energetic experience to keep visitors clicking.
Are there any areas for improvement or something GLIDE® could have done differently?
We could have used a little more time between finishing development and launch. The window that was planned for was very short. The development team was very responsive and easy to work with but we have some minor issues that needed more time to address. Everything was handled and launched successfully!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Design & Dev for Nonprofit Organization
UX/UI DesignWeb DesignWeb Development
$50,000 to $199,999
Jan. 2015 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"GLIDE® is dedicated to giving back to important needs in the world."
Feb 21, 2024
Senior Director of Communications, H. E. Butt Foundation
Marcus Goodyear
Nonprofit
Kerrville, Texas
201-500 Employees
Online Review
Verified
A nonprofit organization has hired GLIDE® for web design and development. The team has created custom Drupal and WordPress platforms and continues with maintenance.
GLIDE® has helped the client increase page and screen views by 80%, and users have completed 1.4 million times more than the previous year. GLIDE® team's communication is clear, quick, and reliable. The client also praises the team's ability to remain lean in their operating structure and work culture.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Director of Communications of H. E. Butt Foundation
Describe what your company does in a single sentence.
We are a nonprofit operating foundation in Texas that cultivates wholeness in people and institutions for the transformation of communities--through faith-based camps and retreats, wilderness experiences for public schools, storytelling projects, and education about the challenges of socio-economic segregation.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire GLIDE® to accomplish?
Redesign and launch 11 websites for our parent and sub brands
Build a stable network installation of wordpress
Build an expandable and shared custom theme
SOLUTION
How did you find GLIDE®?
Online Search
Referral
Why did you select GLIDE® over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from GLIDE® were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Glide helped us migrate 10 sites from multiple platforms and themes (drupal, wordpress, custom) to a shared custom theme installed on WP Engine, with all assets owned and administered by us. This process took roughly a year due to stakeholder management on our end. After successful and smooth launch, we have continued to work with them to develop new functionality on the shared theme and help us troubleshoot any issues.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Since 2020, our page views and screen views have increased 80%and our users completed goals on the site 1.4M times last year. Our websites remain one of the key pillars of our communication strategy--email marketing, social media marketing, video marketing all point back to our sites where good design ensures that we value digital hospitality as much as we value hospitality in person.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Communication is clear, quick, and reliable. I know that any ticket I open will begin within 24 hours of submission--often much quicker. If I flag a ticket as urgent, we can expect the problem to be resolved within the hour.
What was your primary form of communication with GLIDE®?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Glide has a unique ability to remain lean in its operating structure--passing the savings along to their customers--while still maintaining a strong culture and reliable, quality services. GLIDE® is dedicated to giving back to important needs in the world--and they even guided us through our certification with 1% for the Planet as a way of living out that organizational value in their company.
Are there any areas for improvement or something GLIDE® could have done differently?
We've been using the same wordpress theme for nearly a decade. It still looks good, and it still works reliably. I'm not sure what more we could expect. Continuous improvement has worked well for us.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Dev & SEO for Laser Med Spa Treatment Company
Search Engine OptimizationWeb DesignWeb Development
$50,000 to $199,999
Jan. - Oct. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"The pure friendliness of everyone who helped was impressive. They made this process so easy."
Nov 9, 2023
Clinic Director, Austin Laser Solutions
Kattie Gentry
Beauty & Cosmetics
Austin, Texas
1-10 Employees
Online Review
Verified
GLIDE® designed and developed a website for a laser med spa treatment company. The team also implemented SEO and provided guidance on ads to attract more visitors and improve Google rankings.
Thanks to the GLIDE®, the client saw significant improvements in user engagement, performance metrics, search engine rankings, conversion rates, and more. The team went above and beyond to deliver; they answered questions and sent helpful materials. Moreover, they led a seamless experience.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Clinic Director of Austin Laser Solutions
Describe what your company does in a single sentence.
We specialize in Laser Med Spa Treatments.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire GLIDE® to accomplish?
Make us a professional websit
Give guidance on Ads
Help bring people to our website and stay relevant on Google
SOLUTION
How did you find GLIDE®?
Referral
Why did you select GLIDE® over others?
High ratings
Close to my geographic location
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from GLIDE® were assigned to this project?
25
Describe the scope of work in detail. Please include a summary of key deliverables.
Design Phase: they listened to our dream and made it come true. Even when we had some adjustments.
Development Phase: they took what we had in mind and made it the dream we imagined and MORE.
Testing Phase: this is when we had most of the adjustment. I LOVED how they were patient with us and listed to exactly what we needed for you clients to see on each page.
Training: they truly went above and beyond with helping guide us on how to change things on the back end. Sent us videos answered our emails almost immediately after we sent them. Truly a blessing.
Deployment and Launch: This was the fun phase. They went above and beyond in making sure everything was working properly and all SEO were in the works.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
User Engagement Metrics, Performance Metrics, Search Engine Ranking, Error Rates and Bug Fixes, Content Effectiveness, Conversion Rates, Mobile Responsiveness, Client Satisfaction, Timely Delivery
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They went ABOVE AND BEYOND in answering and helping us understand strategy and what will work and what won't. They sent us so much material to help guide us on what to and HOW to change things on wordpress. The VIDEOS HOW TO is what stood out to me. That was so helpful. They answered everything immediately.
What was your primary form of communication with GLIDE®?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The pure friendliness of everyone who helped was impressive. They made this process so easy. They went beyond customer satisfaction. They were extremely profession. Hooped on meeting anytime we need guidance and sent us how to video to help us visually understand what to do to make changes. They pretty much taught me how to use wordpress in a short amount of time. The whole team contributed to this and it truly made me so confident and doing anything before having to ask them.
Are there any areas for improvement or something GLIDE® could have done differently?
I honestly can't think of anything that I would improve. They were patient with all the changes we needed. They got back to us quick even when I was sending in tickets at midnight. :)
RATINGS
5.0
"Our team that helped us was amazing. Would recommend y'all to everyone"
Quality
5.0
Service & Deliverables
"Outstanding"
Schedule
5.0
On time / deadlines
"they stayed on top of this throughout the process"
Cost
4.0
Value / within estimates
"Cost was more than expected but what we got is amazing"
Willing to Refer
5.0
NPS
"Very very likely
Website Revamp for Public School
Web Design
$50,000 to $199,999
Mar. 2023 - Ongoing
3.5
Quality
3.5
Schedule
4.5
Cost
3.0
Willing to Refer
1.5
"We've noticed that people stay longer on our website."
Nov 3, 2023
Department Chief, Public School
Anonymous
Education
Houston, Texas
1,001-5,000 Employees
Phone Interview
Verified
A public school has hired GLIDE® for a website revamp project. The team has taken over a previous developer's incomplete work to deliver a platform with a new design and smooth interface based on the client's goals.
GLIDE® has helped the client increase their website retention rate and the platform's UX. Even though the team had strong design skills, the client feels that their communication and project management could be improved. The team also stands out the team's responsiveness and understanding approach.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there. I’m a department chief of a public school.
OPPORTUNITY / CHALLENGE
What challenges were you trying to address with GLIDE®? We wanted to revamp our site to offer a better UX and an updated design. We worked with a previous web developer, but their work wasn’t successful, so we needed another provider.
SOLUTION
What was the scope of their involvement? GLIDE® provides website revamp services for us. We’ve started the process with kickoff calls to give them a brief of what we’re looking for.
What was the team composition? We’ve been working with around six members of GLIDE®’s team, including David (CEO) and Kimberly (Customer Success Manager).
How did you come to work with GLIDE®? Our COO introduced GLIDE® to our company.
How much have you invested with them? So far, we’ve spent around $100,000 with them.
What is the status of this engagement? We started working together in March 2023, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement? We’ve noticed that people stay longer on our website and venture to other pages before exiting our website, which is indicative of the UX improvement that GLIDE®’s work has accomplished.
How did GLIDE® perform from a project management standpoint? I don’t love GLIDE®’s project management style, especially toward the end, because we have run into some unforeseen costs that I feel the team could’ve shared with us in advance. We’ve had to find extra money to complete the project in the way we want to.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review? Kimberly has been phenomenal since the beginning. She’s also understanding and responsive, which I appreciate — she’s been a star.
Are there any areas they could improve? GLIDE®’s team could be more communicative and upfront with setting up expectations of what we need to do versus what their development team is doing. This miscommunication has been frustrating, especially towards the launch of the project. GLIDE®’s team could break down the task into three parts, touch base after every step, and get feedback from our end.
Do you have any advice for potential customers? Read the contract, save additional money for the original scope because there’ll be more unanticipated fees, and keep Kimberly’s contact information handy.
RATINGS
3.5
Quality
3.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
3.0
Value / within estimates
Willing to Refer
1.5
NPS
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