GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED

BACKGROUND

Please describe your company and position.

I am the Technical Director & General Manager Innovations of a satellite communication services company.

Describe what your company does in a single sentence.

We provide satellite communication services and technical solutions for customers with specialized communication needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED to accomplish?

• We wanted a better way to manage service requests and field work. Our teams deal with technical equipment and customer projects in different locations, so keeping track of jobs, equipment, and updates could become difficult. We needed something that would give the people in the office and the people in the field a clearer view of what was going on.

SOLUTION

How did you find GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

Clutch Site

Why did you select GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Galaxias Lab developed GLOps360 around our field service requirements. The platform brings service requests, tickets, job assignments, field activities, and equipment tracking together in one place.

The mobile app allows field workers to see their assigned jobs, record their work, and send updates while they're on site. On the management side, we can follow service requests, check the progress of jobs, and keep track of what has been completed.

They also built equipment and inventory tracking using QR codes and serial numbers. This is useful for knowing which equipment has been given to a particular job and what has been returned afterward.

The platform also allows service teams to add photos, videos, and notes when closing a job, which gives us a much better record of what was actually done.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest difference is that we're able to keep much more of our service information in one place. It's easier to see which jobs are open, who's working on them, and what has already been completed.

The equipment tracking has also helped us keep better records of items going out to the field and coming back. Overall, we spend less time trying to piece together information from different places.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was straightforward to work with. We could discuss requirements with them directly, and they were willing to make changes when something didn't quite fit the way we work.

Communication was good throughout the project. When we had questions or needed clarification, they got back to us without unnecessary delays.

What was your primary form of communication with GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out to me was that they actually listened to how our technical teams work before building the system.

They didn't just give us a basic ticketing platform. The combination of service management, mobile access, equipment tracking, and reporting makes more sense for the kind of work we do.

I also liked being able to discuss technical points directly with the team. As someone who has worked in this industry for many years, that was important to me.

Are there any areas for improvement or something GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED could have done differently?

There were a few details that needed to be adjusted during development, which is normal with a system like this. A little more planning around some of those requirements at the beginning could have saved some back and forth.

That said, the team was responsive when changes came up, and overall we're happy with the result.

BACKGROUND

Please describe your company and position.

I am the HR Manager of Aether

Describe what your company does in a single sentence.

Aether is an advertising agency that helps brands grow through creative marketing, digital strategy, branding, and performance-driven campaigns.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED to accomplish?

• As our business grew, our sales and account teams were spending a lot of time preparing for meetings, researching competitors, and gathering information from different sources. We wanted a Generative AI solution that could bring this information together, help the team prepare faster, and make client conversations more relevant and personalized

SOLUTION

How did you find GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

Online Search

Why did you select GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started by taking time to understand how our sales process actually works and where the biggest bottlenecks were.

The project included:

- Generative AI sales assistant development

- Competitor research and analysis features

- Automated battlecard generation

- Meeting preparation summaries

- CRM and knowledge-source integration

- Team onboarding and support

What I appreciated most was that they focused on making the tool useful in day-to-day work rather than adding unnecessary complexity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was noticeable very quickly.

- Sales preparation now takes a fraction of the time it used to.

- Competitor discussions are handled with much more confidence.

- Meeting notes and talking points are easier to prepare.

- The tool has become part of our regular workflow.

The feedback from the team has been genuinely positive because it saves time without making the process feel robotic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well organized throughout the engagement.

They worked in clear phases, kept communication consistent, and delivered milestones on time. When we requested changes or shared feedback from the sales team, they responded quickly and incorporated the adjustments without creating delays.

What was your primary form of communication with GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out to me was their ability to connect the technology with the business problem.

They did not approach the project as a generic AI implementation. They asked thoughtful questions about how our teams prepare for meetings, how we position ourselves against competitors, and what would actually make the biggest difference for our people.

That made the collaboration feel much more like working with a strategic partner than simply hiring a development company.

Are there any areas for improvement or something GALAXIASLAB TECHNOLOGIES PRIVATE LIMITED could have done differently?

Honestly, we were very satisfied with the collaboration. The communication was clear, the project stayed on track, and the final solution matched our expectations well. I do not have any major areas for improvement to highlight