Future Mind

BACKGROUND

Envelo is a brand of a subsidiary of Polish Post, providing digital postal services for both B2C [business-to-consumer] and B2B [business-to-business] customers.

As a head of the mobile team, I'm responsible for whole mobile channel activities from design, development through promotions, and sales.

OPPORTUNITY / CHALLENGE

The initial concept was to set up mobile channel along with custom-built digital postal services platform, and we were looking for a partner with mobile app development competencies since we don't have them in-house.

The mobile app was planned to consist of combined services from traditional Polish Post and newly developed Envelo services in one consolidated solution.

SOLUTION

Please describe the scope of their involvement in detail.

It was a full-scale project with designing app from scratch, which included concept validation, requirements validation, UI/UX [user interface/user experience] design, functional development, QA [quality assurance] testing, launch, and ongoing support.

[More specifically, it included] requirement analysis, development of mobile apps for iOS and Android, supervision on third-party developers for Windows Phone, development of several integrations with external systems like payment solution, and part of the back-end supporting the app and internal testing. They also support us in publishing the app in the App Store.

How did you come to work with Future Mind?

Future Mind was chosen after a rigorous competitive bid process. One of the key advantages of Future Mind was their agile approach and resource flexibility.

What is the status of this engagement?

The project has three main stages, each for about three to six months, with two to three months' development.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Since we started, we gained more than 120,000 application installations and more than 20,000 returning customers. Customer ratings in the app stores are good.

How did Future Mind perform from a project management standpoint?

Several work streams were delayed due to additional work on our side, which impacted their work. Their ideas were so good that we accepted change during the development phase.

What distinguishes Future Mind from other providers?

I would say that their open-mindedness to challenges and issues and partnership approach, not like a client software house, but as a partner in business. They kept in mind our business goals throughout the whole project.