Web Design & Development for Business Consulting Company
- Web Design Web Development
- Less than $10,000
- Mar. - July 2023
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"The Free Website Guys demonstrated effective project management through their light-touch approach."
- Other industries
- Australia
- 1-10 Employees
- Online Review
The Free Website Guys designed and developed a website for a business consulting company. Their work involved producing content for the site, integrating a CMS, and handling testing and QA.
The Free Website Guys delivered a visually-appealing, responsive, and user-friendly site on time, resulting in increased site traffic, user engagement, and conversion rate. The team ensured a seamless workflow by communicating effectively and promptly addressing the client's needs and requirements.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Project Manager of Omnis Res
Describe what your company does in a single sentence.
Business consulting
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire The Free Website Guys to accomplish?
- Professional Website Design: I wanted to create a visually stunning and professional website that accurately represents my company's brand and identity. The goal was to have a website that leaves a lasting impression on visitors and reflects the high standards of our business.
- User-Friendly Experience: It was important to me that the website provides a seamless and user-friendly experience for visitors. I wanted to ensure easy navigation, clear organization of information, and intuitive functionality. The objective was to create a website that engages and guides users, encouraging them to explore and interact with our content.
- Easy Website Management: As someone with limited technical knowledge, I needed a website that I could easily update and maintain on my own. The objective was to have a content management system that allows me to make changes, add new content, and keep the website up to date without relying on external assistance.
SOLUTION
How did you find The Free Website Guys?
Referral
Why did you select The Free Website Guys over others?
- Great culture fit
- Good value for cost
- Referred to me
How many teammates from The Free Website Guys were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work for The Free Website Guys encompassed the following tasks and deliverables:
- Initial Consultation: The project started with an in-depth consultation to understand my company's goals, requirements, and preferences. This involved discussing the desired website design, features, functionality, and target audience.
- Website Design and Development: Based on the initial consultation, The Free Website Guys proceeded with the design and development phase. They created a visually appealing and professional website design that aligned with my company's brand identity. The design included layout, color scheme, typography, and graphics to enhance the overall user experience.
- Content Creation and Integration: The Free Website Guys assisted with content creation and integration. They provided guidance on crafting compelling copy and incorporating relevant images and media elements. They ensured seamless integration of content across various pages, including the homepage, about us, services, and contact pages.
- Responsive Design: The team ensured that the website was optimized for different devices and screen sizes. They implemented a responsive design approach to provide an optimal viewing experience for visitors accessing the site on desktops, laptops, tablets, and mobile devices.
- User-Friendly Navigation and Functionality: The Free Website Guys focused on creating a user-friendly experience by implementing intuitive navigation menus, clear site structure, and easy-to-use functionality. They integrated features such as contact forms, social media integration, search functionality, and interactive elements as per my requirements.
- Content Management System (CMS): The team integrated a user-friendly CMS that allows me to manage and update website content independently. They provided training and documentation to ensure I could easily add, edit, and delete content, as well as manage images, blog posts, and other website elements.
- Quality Assurance and Testing: The Free Website Guys conducted thorough quality assurance and testing to ensure the website's functionality, responsiveness, and compatibility across different browsers and devices. They addressed any issues or bugs and made necessary adjustments to ensure a seamless user experience.
Key Deliverables:
- Visually appealing and professional website design.
- Fully functional website with seamless navigation and user-friendly features.
- Integrated content, including relevant text, images, and media elements.
- Responsive design optimized for different devices and screen sizes.
- Content Management System (CMS) for easy website maintenance.
- Thorough quality assurance and testing to ensure a smooth user experience.
The Free Website Guys delivered on these key deliverables, resulting in a website that effectively represents my company, engages visitors, and is easily managed and maintained.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes from the project with The Free Website Guys that demonstrate progress and success include:
- Increased Website Traffic: One of the key indicators of success is an increase in website traffic. By implementing effective design, user-friendly navigation, and engaging content, the project aimed to attract more visitors to the website. Measuring website analytics before and after the project can reveal if there has been a noticeable increase in overall traffic, page views, and unique visitors.
- Improved User Engagement Metrics: The success of the project can be measured by improvements in user engagement metrics. This includes metrics such as average time spent on the website, bounce rate (the percentage of visitors who leave the site after viewing only one page), and click-through rates. Positive changes in these metrics indicate that visitors are finding the website more engaging and are exploring multiple pages and interacting with the content.
- Enhanced Conversion Rates: Depending on the specific goals of the website (e.g., generating leads, increasing sales), conversion rates can be used as a measure of success. By implementing clear calls-to-action, optimizing conversion funnels, and improving user experience, the project aimed to increase conversion rates. Measuring the number of conversions, such as form submissions, purchases, or newsletter sign-ups, can provide insights into the success of the website in driving desired actions from visitors.
- Positive User Feedback: Feedback from website visitors, customers, or clients can be another valuable indicator of progress and success. Monitoring and analyzing user feedback through channels such as contact forms, customer reviews, or surveys can provide insights into the satisfaction and positive experiences of users. Positive feedback regarding the website's design, functionality, ease of use, and overall user experience would reflect the success of the project.
- Achieved Business Goals: Ultimately, the success of the project can be measured by whether it has helped achieve the intended business goals. These goals may include increased online sales, lead generation, brand awareness, or improved customer engagement.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project management approach of The Free Website Guys was efficient and well-suited to bridging geographical and time zone differences. They primarily communicated through email and messaging apps, allowing for seamless communication and collaboration throughout the project. Here's a closer look at their project management style and how they responded to my needs:
- Light-Touch Approach: The Free Website Guys adopted a light-touch project management approach, which proved to be effective. They provided clear timelines and milestones at the beginning of the project, outlining the expected deliverables and timelines. This allowed for a transparent understanding of the project's progress and ensured that both parties were aligned on expectations.
- Efficient Communication: Their choice of communication channels, including email and messaging apps, enabled prompt and effective communication. Despite the geographical and time zone differences, they were consistently responsive to my needs, promptly addressing any questions, concerns, or requests I had throughout the project. Their timely responses helped maintain a smooth workflow and ensured that the project progressed without delays.
- Adherence to Timelines: The Free Website Guys demonstrated a strong commitment to delivering items on time. They set clear deadlines for each phase of the project and diligently worked towards meeting them. In my experience, they consistently delivered items within the agreed-upon timeframes, ensuring that the project progressed smoothly and stayed on schedule.
- Responsiveness to Needs: The team at The Free Website Guys was highly responsive and attentive to my needs. They actively listened to my requirements, offering valuable insights and suggestions to enhance the project. They were flexible in accommodating any changes or updates I requested during the development process, ensuring that the final product aligned with my vision.
Overall, The Free Website Guys demonstrated effective project management through their light-touch approach, efficient communication channels, adherence to timelines, and responsiveness to my needs. Their prompt responses and willingness to address any concerns or requests contributed to a positive and collaborative working relationship, ensuring a successful outcome for the project.
What was your primary form of communication with The Free Website Guys?
Email or Messaging App
What did you find most impressive or unique about this company?
What I found most impressive and unique about The Free Website Guys is their ability to seamlessly guide clients through the website development process, even for those with limited technical knowledge. Their expertise in translating complex concepts into understandable terms was truly remarkable. They had a knack for making the entire experience stress-free and enjoyable, which is a rare and valuable trait in the industry.
Additionally, The Free Website Guys' commitment to delivering excellence and their attention to detail set them apart. They not only focused on creating visually stunning websites but also ensured that the websites were user-friendly and fully functional. Their dedication to providing a comprehensive solution, including easy website management and future support, showcases their commitment to long-term client satisfaction. Furthermore, their exceptional customer service stood out.
The team at The Free Website Guys was attentive, responsive, and genuinely invested in understanding my needs and preferences. They consistently went above and beyond to address my questions and concerns, making me feel valued as a client. Their personalized approach and dedication to providing a tailored solution truly made them stand out from other companies in the industry.
Overall, The Free Website Guys' ability to simplify complex technical processes, their commitment to excellence, and their exceptional customer service make them an impressive and unique company in the field of website development. They have successfully combined expertise, creativity, and a client-centered approach to deliver outstanding results and ensure a delightful experience for their clients.
Are there any areas for improvement or something The Free Website Guys could have done differently?
Based on my experience, I couldn't identify any areas for improvement or suggest any changes that The Free Website Guys could have made. They demonstrated professionalism, expertise, and exceptional customer service throughout the project, leaving no room for any areas that required improvement. Their ability to deliver high-quality results and provide excellent support made the entire process seamless and enjoyable. It is a testament to their dedication and commitment to client satisfaction.
RATINGS
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Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
