FiveDotTwelve

BACKGROUND

Please describe your company and position.

I am the Founder of Uppshot LLC

Describe what your company does in a single sentence.

We are a biotech and precision medicine company currently working on building a mobile app in the mental health industry for people who may be experiencing mental health challenges but face barriers to accessing traditional mental health services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FiveDotTwelve to accomplish?

• Shape the app vision (e.g. list of features, revenue model, user persona, user research)
• Create the app wireframes, UI/UX design and prototype
• Marketing and Fundraising: Preparing materials for the pitch deck and video testimonials

SOLUTION

How did you find FiveDotTwelve?

Online Search

Why did you select FiveDotTwelve over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from FiveDotTwelve were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the work included the entire planning of the mobile application, which will be built after raising funds from investors. The goal was to prepare the necessary materials so that investors would understand what and how we would build the product. 
Key deliverables: shaping the app vision, e.g. list of features, revenue model creating the user persona through user research and preparing the user story creating the wireframes, design concept, and app prototype preparing materials for the pitch deck recording a video for investors in which our team talked about this project

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• App prototype
• pitch deck
• app documentation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time. The contact with the FDT team was great and smooth. Everything has been prepared according to my needs, and I can even say that they exceeded them.

What was your primary form of communication with FiveDotTwelve?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Developing a new project or working on a new product is very stressful but with Damian and his team it has been a walk in the park. FDT not only walked me through all aspects of the project but also helped me understand how I could market my product in the best possible way. They are extremely efficient and professional.

Are there any areas for improvement or something FiveDotTwelve could have done differently?

Nothing comes to my mind, the cooperation is fantastic.

BACKGROUND

Please describe your company and position.

I am the Chief Technology Officer of Autenti Sp. z o.o.

Describe what your company does in a single sentence.

Autenti is a web&mobile e-signature platform. By eliminating traditional ways of paper circulation and physical signing of documents (printing, scanning, mailing, courier), Autenti brings a significant reduction of time to close any transaction from several days to just a few seconds, giving measurable benefits and savings. The platform becomes, independent of all signing parties, an intermediary trusted service provider that secures document integrity and business certainty.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FiveDotTwelve to accomplish?

• Create mobile app

SOLUTION

How did you find FiveDotTwelve?

Referral

Why did you select FiveDotTwelve over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from FiveDotTwelve were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FDT took over the application from the previous company with which we decided to end cooperation. The project was just starting, so FDT actually started work from scratch. We are very happy with this cooperation. 

FiveDotTwelve is a partner that understands our needs and performs work in accordance with our requirements and assumptions. They create 2 products for us – a mobile application for iOS and Android and an SDK for it. Depending on the stage and needs of the project, the FiveDotTwelve team consisted of 2 to 4 people and QA support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Both apps are available in app stores. They have a total of tens of thousands of downloads. During daily development, together with the FDT team we add new features – new qualified signatures, new types of verification, new types of security, redesign, use of the latest technologies on the market, we add new business ideas, support for new plans for users, etc.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agile

What was your primary form of communication with FiveDotTwelve?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What is very impressive is the versatility of the FDT team. They help us with so many things. Their Android developer takes care of the mobile application development, as well as with communication with API teams, graphics team, support (contact with users), or solves challenges that arise during everyday work.

Are there any areas for improvement or something FiveDotTwelve could have done differently?

Not at this point

BACKGROUND

Introduce your business and what you do there.

My business is Projektt Technologies Limited, a fitness platform. I’m the founder and head of product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address?

We sought a UX service provider to translate our wireframes into high-definition, finished designs. After that stage, we wanted to create our app.

SOLUTION

What was the scope of their involvement and team dynamic?

FiveDotTwelve worked with us from initial concept to final app delivery. The initial scope was UI design, technical scoping, app configuration and build pipelines.

After this initiation phase they moved onto app development, QA testing and running the agile process. Post launch they helped with feature tweaking and enhancement.

Throughout this cycle we established mutually beneficial ways of working and short feedback loops so we could improve our efficiency. We repeated this cycle once more for a second version of the app in response to user feedback.

What's the status of this engagement?

Our first engagement began in March 2021, during the design phase and since then we continue to work together on the app. After finishing the first version of the product, we collected user feedback and now we cooperate with the FDT team (Flutter developers, UI/UX designer, QA specialist and Scrum Master) on continually improving the app.

RESULTS & FEEDBACK

How did your relationship with your partner evolve?

We started our cooperation with creating UI/UX design, and now I am working with FiveDotTwelve on the full cycle of application development: Flutter development, UI/UX design, QA testing and Project Management.

In what ways can they improve?

Their team could give a bit more background on their business: how many employees they have and how long they have been operating. It may be my responsibility to ask, but they didn’t put together a presentation deck about their company. It might be important for some people to understand a bit more about FiveDotTwelve’s history, including their size and how many projects they’ve done.

What advice do you have for clients with similar needs to yours?

Come prepared with an understanding of what you want to achieve. Having rough design ideas will make the process much quicker. FiveDotTwelve will help you with discovery if you haven’t done it already, but it’s worthwhile to do that work up front.

UPDATED REVIEW

This review was originally published on May 19, 2021.

Lucien O'Donoghue

Founder, Projektt Technologies

Healthcare

1-10 Employees

Londontowne, Maryland, United States

Less than $10,000

Mar 2021 - Ongoing

Project summary

FiveDotTwelve crafted a fitness platform's UX, identifying the client's vision and integrating user feedback to create wireframes. They achieved a development-ready deliverable using Figma. More work is coming.

Feedback summary

Initial viewers have assessed the design positively, citing its high-quality aesthetics. Internal stakeholders hold identical opinions. FiveDotTwelve moved smoothly through this initial engagement, communicating as needed. An in-depth signing process ensures that they understand the client's goals.

BACKGROUND

Introduce your business and what you do there.

My business is Projektt Technologies Limited, a fitness platform. I’m the founder and head of product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FiveDotTwelve?

We sought a UX service provider to translate our wireframes into high-definition, finished designs.

SOLUTION

What was the scope of their involvement?

FiveDotTwelve UX consultancy services consisted of discussing the vision of the product, interpreting user feedback, and implementing those results into a set of wireframes. The first deliverable was a set of wireframes that met our business objectives. The second deliverable was applying high-definition designs to the wireframes to finalize them for development, which FiveDotTwelve leveraged Figma for.

Currently, we’re about to start a much bigger project with them.

What is the team composition?

I had one UX consultant and he did everything I mentioned in the scope, from interpreting user feedback and incorporating that into the wireframes, to producing high-definition designs for the finished product.

How did you come to work with FiveDotTwelve?

I found them through Clutch, originally, and did quite an extensive interview process where I spoke to several agencies. FiveDotTwelve’s CEO expressed a direct interest in our business; he was very hands-on in the selection process and was available to talk to, so I felt like he understood what we were trying to achieve. At other companies, we had to deal with the head of business development or business development consultants.  

How much have you invested in them?

We spent about $3,000 on the first project.

What is the status of this engagement?

Our first engagement began in March 2021, and we’re in a down period before we begin our second project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've received 100% positive feedback from the 20 or so people we’ve shown the designs to. Our internal team also thinks FiveDotTwelve’s work is great; they really like it.

There is no hard profit metric, but their team has enabled us to move up our development deadline by two weeks.

How did FiveDotTwelve perform from a project management standpoint?

They do well. The first project wasn’t a particularly difficult project to manage, but FiveDotTwelve was very communicative and always receptive to feedback.

We use Trello for project management and communicate through phone calls and Slack.

What did you find most impressive about them?

FiveDotTwelve has a hands-on approach and are quite selective with their clients. They spend a lot of time understanding your business and the journey you’re on.

Are there any areas they could improve?

Their team could give a bit more background on their business: how many employees they have and how long they have been operating. It may be my responsibility to ask, but they didn’t put together a presentation deck about their company. It might be important for some people to understand a bit more about FiveDotTwelve’s history, including their size and how many projects they’ve done.

Do you have any advice for potential customers?

Come prepared with an understanding of what you want to achieve. Having rough design ideas will make the process much quicker. FiveDotTwelve will help you with discovery if you haven’t done it already, but it’s worthwhile to do that work up front.

Star Ratings

Overall rating: 5

Quality: 5

Cost: 4

Schedule: 4.5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Director of Cleversteam

Describe what your company does in a single sentence.

Cleversteam is a Ruby on Rails development agency that develops and maintains a CRM system for the Work & Travel industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FiveDotTwelve to accomplish?

• Building an Android version of our mobile app.

SOLUTION

How did you find FiveDotTwelve?

Referral

Why did you select FiveDotTwelve over others?

Referred to me

What was the size of FiveDotTwelve’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We approached FDT with a request to create an Android application for the platform that already existed – we had an iOS app. The work was done remotely. The team on the FDT side was led by a Project Manager who managed the development process and contacted our developer who was responsible for the backend development of the new platform.

Key deliverables:

• adaptation of the design from the iOS to the Android version
• creating an Android app
• final launch in the Google Play store

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The app was delivered within the agreed timeframe, and just after publishing it to the Google Play store we started getting positive feedback. The app had a rating of 4.7 and has been used by over 7,000 users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The cooperation ran smoothly, FiveDotTwelve efficiently implemented us in their project management method and the ecosystem of tools they used. Our developer visited the FDT office at the very beginning of the project, where they effectively discussed the way of working between the teams. Further cooperation was carried out remotely. Everything was delivered on time and according to my needs.

What was your primary form of communication with FiveDotTwelve?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their partnership approach is really impressive. They have been able to provide a personable and human approach to outsourcing. Their developers integrated into our team and treated our project as their own. I highly recommend them.

Are there any areas for improvement or something FiveDotTwelve could have done differently?

They did a great job being an extension of our team, providing competencies we didn't have in-house. Nothing comes to my mind.

BACKGROUND

Please describe your company and position.

I am the CEO of Future Driver

Describe what your company does in a single sentence.

We build software for the transportation and logistics industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FiveDotTwelve to accomplish?

• Accelerate delivery timelines
• Swifter development

SOLUTION

How did you find FiveDotTwelve?

Online Search, Clutch Site

Why did you select FiveDotTwelve over others?

High ratings, Close to my geographic location, Great culture fit, Good value for cost, Company values aligned

What was the size of FiveDotTwelve’s team?

2-5 Employees

What was your primary form of communication with FiveDotTwelve?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved enhancing the Future Driver application with new modules, and improving implementation speed and quality. We prioritized enhancing base elements like state management, style guides, and reusable widgets.

Collaborating with the FiveDotTwelve team, we devised an approach for new components and revamped existing mobile and Flutter web app parts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced developement time
• Increase quality of the code
• Enhanced user satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The work was done on time and in very good quality.

What did you find most impressive or unique about this company?

Good and skilled developers and excellent and transparent communication between the companies and their team members. FiveDotTwelve did a project management audit on our behalf for the project, and they helped us improve the planning, tasks management and development process via Scrum methodology.

As a result, we have a much better standard for our work in our company.

Are there any areas for improvement or something {provider_name} could have done differently?

There are always some adjustments that can be done. I think it would be great if we had got the QA earlier, but this could also be a part of poor communication from our side.

BACKGROUND

Please describe your company and your position there.

I am an executive at a social enterprise working with academics and government to improve physical, mental and social wellbeing using behavioural science.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FiveDotTwelve, and what were your goals?

We wanted a mobile app which used innovative behavioural science techniques to help people on their journey to improving their physical, mental and social wellbeing.

Initially, we were looking for a company that could help us with finishing the iOS app version so we can start validating the idea on the market. The FiveDotTwelve team helped us with that but also advised on a few areas, mainly including the technical side of building a mobile app.

SOLUTION

How did you select this vendor and what were the deciding factors?

We worked with several developers previously who were unable to grasp the requirement and lacked the expertise to deliver the project. FDT offered the right level of expertise and value enabling us to redevelop the solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work included refactoring the backend, polishing the design, and rewriting the mobile app. Following good advice from FDT we opted for Flutter which was a more efficient technology for our needs compared to our earlier choice of native development.

How many resources from the vendor's team worked with you, and what were their positions?

W worked with a Project Manager, 2 Flutter developers 1.5 backend developers, testers and the CEO was also involved. 

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app launched in a very stable state and within 2 months we no longer had any bug reports from users. Feedback from users is very positive about the professional look and feel and ease of use.

Describe their project management style, including communication tools and timeliness.

Response was usually in a timely fashion. We used Slack and Jira for communication and project management as well as regular online meetings.

What did you find most impressive or unique about this company?

They were very efficient and were able to develier a stable platform.

Are there any areas for improvement or something they could have done differently?

Estimates could be more accurate. Although overall budget management was good.

BACKGROUND

Please describe your company and your position there.

SkipperApp is a startup that creates a solution for skippers organizing commercial cruises. It is a platform that facilitates the management of the entire process – bookings, payments and communication.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FiveDotTwelve, and what were your goals?

We hired FiveDotTwelve to help us with web development. We needed not only someone who would accelerate and improve the quality of backend development, but due to the specificity of the project and deadlines, a person who would also share UX ideas and improve UI implementation.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had previously worked with FDT on another project. They did a great job and I trust them so I reached out to them with this new opportunity to work together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After meeting the team and introducing them to this project, we moved on to planning the work and listing tasks and priorities. The developer from FDT with whom I worked showed a proactive and partnership attitude, sharing ideas and proposing the most effective solutions. Thanks to this cooperation, I got out of the difficult situation I was in.

The project gained momentum and there was strong progress in its implementation. A short deadline for implementation and work on previously created code needed a trusted and reliable partner for cooperation. FDT did a great job.

The implementation was carried out by performing task after task, where all communication took place in the comments to the tasks and my role became marginal so that I could only care about reviewing and detailing the scope of implementation. Communication was very transparent and problem-free, we communicated on Slack on an ongoing basis.

How many people from the vendor's team worked with you, and what were their positions?

1 Backend Developer, 1 Project Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app is not released yet.

Describe their project management style, including communication tools and timeliness.

The workflow was very efficient. FDT stands out for their clear and professional communication, which is based on partnership, responsibility and trust. The work was effective and completed on time. The quality of work was very high.

What did you find most impressive or unique about this company?

They had an amazing ability to understand our business and the technical goals of the project. And their quality of cooperation, competent team and partnership style of cooperation make them amazing partners to build products together. They were able to quickly and flexibly adapt to the project, even with a short deadline for implementation.

Are there any areas for improvement or something they could have done differently?

Slack has not always been a good communication tool for me. But we found a solution and used the TeamWork tool as well.

BACKGROUND

Please describe your company and your position there.

IDareU is a startup company built on a 3-person team with deep knowledge and many years of experience in the areas of social media, art and technology. I represent the company as CEO/ITC manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FiveDotTwelve, and what were your goals?

We only had an idea for a product prepared on a few pages. We wanted FiveDotTwelve to turn these few sentences into app design in the first step, and to create a working application that meets high standards in the next step.

So we started our cooperation with a product design workshop where we turned the idea into a full development plan and defined the vision of the product. What is more, they helped us find our way in the mobile app business. To sum it up, FiveDotTwelve exceeded our expectations and visions.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a company that could implement a mobile app in Flutter technology. From the reviews on the Internet, we chose the 3 best companies in our country in terms of experience, working time with Flutter and, above all, complex and completed projects. In the second step, after talking with companies, FDT appeared at the forefront, which shows its effects and effectiveness with efficient and best implementation time in a limited budget, also lighter implementation schema.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We applied to FiveDotTwelve to create a mobile application. During the first analysis of the project concept, the first idea changed and we improved functionalities but FiveDotTwelve adapted immediately to the situation. The whole cooperation was remote but when I think about this, it was like being in the same office with them. The team was organized by the Project Manager from the FiveDotTwelve side who was taking care of the continuity of work no matter the unexpected situations.

I have shared our business goals and they had an idea of how to achieve them. As I wanted to build an MVP to test the idea, the budget was limited. FiveDotTwelve understood this and proposed a number of solutions to meet this requirement. They decided to build an application in Flutter.

At our workshop, the entire team (devs, designer, PM) spoke honestly about the possibilities and helped us make decisions and set a roadmap based on priorities. What is more, I didn't have to worry about further steps because FiveDotTwelve always knew what should be done next to achieve the best end value.

How many resources from the vendor's team worked with you, and what were their positions?

The team consists of 2 Flutter developers, 1 UI/UX designer, 1 QA specialist and a Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered within the agreed timeline. After launching the first MVP, I received positive feedback from investors and potential users. The value has been delivered in a short period of time. Now when the product is ready and we showed the app to users, we know FDT was a good choice and also plan to continue cooperation with the maintenance stage and develop app’s next functionalities.

Describe their project management style, including communication tools and timeliness.

The cooperation ran smoothly. I didn't have to worry about the technical part of the project because FDT was creating the product as if it were their own. What is more, during our discussions about new app features they were always fully honest which allowed me to save a lot of money. Solutions proposed from FDT side helped us a lot in saving time and costs, thanks to ideas FDT’s proposed, that helped us in TTM processes (Time-To-Market project and stages).

What did you find most impressive or unique about this company?

They treat each element of the application as a task to move our business to the next level and improve end result. They were real partners for us. They advised us at every stage and flexibly adjusted the possibilities to our specific budget.

Even more, FDT team very often has moved out of comfort zone of standard programing processes, which I has faced in my experienced often in others projects made by software-house’s, and proposed solutions which were moving for acceleration of an app, but not so easy to be done for developing works.

Are there any areas for improvement or something they could have done differently?

They were an really good support to our team in many ways and situations that it is hard to find something they should improve. It sounds not so real but it was :)

BACKGROUND

Please describe your company and your position there.

I am the founder of Mudita Sports UK Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FiveDotTwelve, and what were your goals?

We initially hired Fivedottwelve for using the iOS codebase that another company created. We needed their help with adjusting the app to a partner that I’ve agreed on working with (we work under the licenses of football clubs). Our next goal was to create an Android app so we can expand to more markets - FiveDotTwelve suggested Flutter as a technology that we can go forward with. They also started work on recreating backend solution along with new mobile application.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked online and saw positive reviews for Fivedottwelve. We then contacted the CEO and had numerous discussions with him regarding the project development and roadmap before agreeing the contract with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our first step was to release the iOS app to Japanese markets. Initially - FiveDotTwelve was supposed to change the colors of the app, but they did many more (including bug fixing and a couple of new features). During that time we have worked simultaneously on preparing the backend to work with the Japanese version of the app.

The second stage of the project was to prepare a Flutter version of the app (so we can have both iOS and Android apps based on the same codebase) while adjusting the backend server so we can have multiple versions for different markets. As for writing this review - we have successfully launched the Flutter version of the app to all platforms and markets.

How many resources from the vendor's team worked with you, and what were their positions?

At different stages of project different team members were involved but some of them were there during whole work. My primary contatct was PM from FDT but each member of team was responsive on slack and calls. In first phase 1x backend developer, 1x iOS developer, 1x UI/UX and QA were involved in project. During the second phase I’ve worked with three Flutter developers, QA Engineer and a team behind new backend which consist 4 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Both iOS and Android apps are available to download from App Store/Google Play.

Describe their project management style, including communication tools and timeliness.

We’ve used slack and emails for daily communication. Fivedottwelve is very responsive in their communication. For tracking the progress of the app development, we have used Jira and slack/calls statuses.

What did you find most impressive or unique about this company?

The most impressive aspect of working with FiveDotTwelve was the team ethos and everybody pulling together to find solutions to issues within the development roadmap.

Are there any areas for improvement or something they could have done differently?

Since the project was handed over from another company there were some difficulties with planning the work. This area could be improved on both sides but a lot was out of our control, besides that there were no major issues.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a startup that’s focused on a mobile app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FiveDotTwelve?

We were searching for a development partner that we could rely on, and a company that we could establish a long-term relationship with. We already had developers prior to FiveDotTwelve, but we weren't satisfied with their work.

SOLUTION

What was the scope of their involvement?

FiveDotTwelve’s redeveloped our existing Android and iOS app. I gave them a rundown of things that I thought they needed to complete. Their team was also in charge of evaluating the app’s existing code and fixing the app’s technical issues using Flutter. On top of that, they gave tips and feedback.

We’re now moving to implementing additional enhancements and doing other projects. They're essentially my tech team because I don't have an internal tech staff, so they're also managing all of the tech employees and everything else.

What is the team composition?

I’m working with Damian (CEO), an account manager/project manager, Flutter and PHP developers and the QA team. They also have a great admin support staff for things like invoicing.

How did you come to work with FiveDotTwelve?

We found them on Clutch, and we shortlisted five different companies. When we met Damian, we saw FiveDotTwelve’s amazing work. We then briefed their team about the project’s scope, but their proposal was too high for us considering that we were just a startup. We thought we wouldn’t be able to work with them, but they got in touch with us after a week and told us that they were excited about our project. Overall, they were extremely flexible and understanding of all the budget considerations that we had.

How much have you invested with them?

We’ve spent $60,000.

What is the status of this engagement?

We began working with them in August 2021, and we continue to work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re in the process of submitting our app to app stores. Most developers don’t like to work on other people’s code but FiveDotTwelve has been very open to that. Thanks to them, we didn’t have to rewrite the app’s code. They’re also good at immediately recognizing technical issues and fixing them.

How did FiveDotTwelve perform from a project management standpoint?

We’re impressed that they have established tools and that they’re extremely transparent. We see all of their tasks and their progress on Jira. On weekly basis, we get a timesheet showing how much time they spend on specific tasks. They’re also timely, which is why we have a very good relationship. We communicate through Slack, and we set up calls to talk through solutions to questions that are difficult to answer.

What did you find most impressive about them?

Not only are they tech-savvy, but they’re also accessible. They love working on our projects, and they enjoy what they do.

Are there any areas they could improve?

No. There isn’t anything I want to change in our partnership.  I’m very happy with them. Whatever bumps we find along the way, FiveDotTwelve has always been open to fixing them, and they’re good at being accountable.

Do you have any advice for potential customers?

Make sure that you know your end goal. Take the time to explain to them how your projects fit in with the larger scheme of the business instead of treating it just as a single task. I've realized that the more I told them how their work is contributing to other things, the more I got out of the engagement.