Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
Our goal is to see 20% growth, but we’re not in our busy season yet. Right now, we’re staying stable with headshots and corporate headshots, which are onsite, back to back arrangements. They’re always doing something, and I can always call them if I notice calls are slower. They will respond immediately and take a look at what they can do to help. That’s something I haven’t experienced before.
How did Firestarter SEO perform from a project management standpoint?
They just added Jared, and he’s been a great asset. He’s my go-to guy now, and we’re setting up regular phone calls to see what needs to be changed or tweaked.
What did you find most impressive about Firestarter SEO?
They’re very relatable; they’re not so huge that they can’t always talk to you, and they’re very responsive. They’re not afraid to talk over the phone or sit down with you. I could never get my other SEO guy to pick up the phone. He only emailed me, and that was really frustrating. Sometimes, you just need to talk things out or brainstorm. Firestarter SEO is willing to do brainstorming sessions with me about where I’m headed and how we get there. We brainstormed the gallery changeover, for example. They help me get ideas going, they implement, and they always listen. They’re very ethical as well, which is something we didn’t see before. It’s good to know someone has your back and knows what they’re doing.
Are there any areas Firestarter SEO could improve?
I honestly think they’re doing everything well.
Do you have any suggestions for future clients to be successful with them?
Try to take some notes as to what’s been working well and what hasn’t and where they want to fill the holes. For us, it was corporate headshots on-site, back to back because they’re not weather-dependent. So, it was important to know that was a big hole that needed to be nurtured in the winter. We’ve noticed quite a few more calls for that service. What they’ve done has really helped us.