What evidence can you share that demonstrates the impact of the engagement?
The video was well-received by our internal team. Any criticisms were about the ideas that we came up, not anything of Epipheo’s doing.
We measured the project’s success by how well Epipheo could complete it independently—in other words, with minimal handholding from our end. Once we gave Epipheo the assets and our approval on their storyboard, they took the project and ran with it—which was exactly what we wanted. I would definitely use their team again for future projects.
How did Epipheo perform from a project management standpoint?
Epipheo did a good job of keeping us on task. We had a couple of starts and stops, which caused us to need a more accelerated timeline. Epipheo reached that deadline for us no problem. They communicated what they needed by what date to maintain that timeline. This kept everyone honest and on the same page.
What did you find most impressive about them?
Epipheo sent us a few video messages to convey where we were with the project and what they were thinking. I’ve not had a vendor do that before, and it was nice not to have to read it all via e-mail. It also makes sense because video production is what they do. That method helped them stand out.
Are there any areas they could improve?
Since we’re a large company, we have a cumbersome invoicing and billing process that is multi-layered and takes a while. Typically, vendors who work with large companies understand the process, but Epipheo wanted extra assurance that they would be paid within their requested timeline. I don’t handle billing with the projects; I hand it off to someone else who takes care of it. This created a bit of challenge from my end to get them paid as quickly as they asked.
Any advice for potential customers?
Communicate with Epipheo about the intended project deadline and payment timeline. Make sure you’re on the same page about who would handle invoicing and how quickly you’ll pay them.