ELEKS is a trusted partner for guaranteed software engineering excellence, quality, and transparency every step of the way.
Build from scratch or use our delivery accelerators to get your software to market faster, while our team of experts keeps you informed and involved throughout the entire development process.
No missed deadlines - just reliable software that frees you to grow your business.
ELEKS is the partner of choice for many of the world’s leading enterprises and technology companies. With about 2,000 experts across Europe, the US and Canada, we stand up to the most complex technology and business challenges, employing a mix of pioneering and traditional methods to design and implement full-cycle products that fulfil your software vision.
Featured services and areas of expertise:
Full-cycle custom software development and system integration
Data Science and AI
Product strategy, product and service design Cloud and infrastructure ops
Data and analytics
Enterprise applications consulting and implementation (CRM & ERP)
Digital innovations: tech advisory, feasibility study, PoC development
Cyber security
Sustainability consulting
Maintenance and support
Company facts:
120+ active client accounts
64 Net Promoter Score
1000+ end-to-end projects delivered
In business since 1991.
More than 2000 employees as of February 2025
Headquartered in Tallinn, Estonia, we have offices in Chicago, Las Vegas, London, Toronto, Berlin, Ajman, Zürich, Paris, Amsterdam, Buenos Aires, Tokyo, Al Jubail and Ukraine.
ELEKS offers competitive pricing with project costs ranging from €10,000 to over $4 million, depending on engagement size and complexity. Clients emphasize high value for cost, noting strong expertise and responsiveness, though some mention costs as slightly elevated. Overall, they deliver quality results on time and within budget.
Clients are impressed with ELEKS's commitment to projects even during challenging times, such as the Russian Invasion of Ukraine. Their ability to maintain project continuity and quality under such circumstances is highly valued.
Challenges with Time Zones
Some clients mention challenges related to time zone differences, which can occasionally impact communication and project timelines. However, ELEKS's flexibility in adjusting work schedules helps mitigate this issue.
Commitment to Long-Term Partnerships
ELEKS is seen as more than just a vendor; they are committed to building long-term partnerships with their clients. This is reflected in their dedication to client success and willingness to go the extra mile.
Strong Focus on Employee Growth
ELEKS's employee-centric approach is appreciated by clients, as it ensures that the company can attract and retain top talent. This focus on growth contributes to the overall quality of their services.
Effective Use of Agile Practices
ELEKS effectively employs agile practices in their project management, which clients find beneficial for maintaining flexibility and ensuring timely delivery of project milestones.
Integration with Client Teams
ELEKS successfully integrates with clients' internal teams, acting as an extension rather than an external vendor. This approach fosters a collaborative environment and enhances project outcomes.
"Their team 100% delivered on everything they promised, which was incredible."
Jul 28, 2020
Founder, Entertainment Platform
Anonymous
Arts, entertainment & music
Zurich, Switzerland
1-10 Employees
Phone Interview
Verified
ELEKS provided design services to validate a concept for a social network mobile app. Following requirements, they designed the product with main screens and conducted user tests to inform a usability report.
ELEKS produced deliverables that affirmed the viability of the product, creating streamlined designs that generated positive feedback from users. Their exceptional project management skills ensured seamless collaboration. The team’s commitment to the project resulted in a satisfying partnership.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder of an entertainment platform. It’s a social networking mobile app.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ELEKS?
I needed a development agency to bring the concept of my app to life. I understood how to create a product but wanted help to fully validate the details and turn it into a real user experience and design.
SOLUTION
What was the scope of their involvement?
ELEKS walked me through a product design process that validated the business proposition of my app, then created designs, tested them with my future users, continuously iterated, and created a full engineering scope create the app. I shared my target audience and design inspirations to help them understand my style. We even looked at my desires for granular details as specific as button style, progress bars, and more. This allowed them to refine the design inspirations just to my taste. After sharing designs for the app’s main screens, they did user research and produced a usability report. Finally, we landed with a full work breakdown structure outlining every single feature of the app and how it will be built.
What is the team composition?
I regularly interacted with about six people. The team included two business development teammates, two designers, a business analyst, and a tech lead.
How did you come to work with ELEKS?
I found them on Clutch. I reached out to them in addition to a number of other development companies. I realized that ELEKS was the right choice because our meeting went over the scheduled 30 minutes. Their team asked a bunch of intriguing questions and engaged with the concept. I could tell from our first call that ELEKS was excited to bring my app to life. It was a natural fit.
What is the status of this engagement?
We started the project in March 2020, and it wrapped up in June 2020.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Coming into the engagement, I had a clear product vision. ELEKS clarified my ideas, making the product more solid. Their team also gained validation from users. During the tests, users said ELEKS’ designs were clear, intuitive, and natural. Without them, those tests wouldn’t have been possible. Their team delivered a clear and coherent UX, which was incredible. The designs make communicating the app’s value much easier.
How did ELEKS perform from a project management standpoint?
ELEKS had the best project management I’ve experienced throughout my whole career. I worked in a lot of different development environments. They were by far the best organizational team. This was hugely important to me and made for a strong, stress-free partnership.
What did you find most impressive about them?
I felt that their team was 1000% on my side. I trusted their ability to perform and never questioned whether or not they’d deliver on time. They consistently produced high-quality work on time. Their team 100% delivered on everything they promised, which was incredible.
Are there any areas they could improve?
I would have loved if ELEKS helped even more with the business aspects of creating an app. However, they did put me in touch with advanced technology experts and was willing to connect me with potential investors, which was great!
Do you have any advice for potential customers?
Meet with them and see if they’re excited about their work because that drives them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"It was money well spent."
Willing to Refer
5.0
NPS
Development and Design for Industrial Manufacturing Company
Custom Software Development
$10,000 to $49,999
May - Oct. 2019
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“I am very satisfied, and I would recommend them to everyone.”
Dec 6, 2019
Principal of Functional Design, Siemens Corporate Technology
Christoph Kiener
Manufacturing
Munich, Germany
10,001+ Employees
Phone Interview
Verified
ELEKS provided design and development services to an industrial manufacturing company. They developed software for use in ELM product lifecycle management, transforming existing ELM data into a frontend system.
ELEKS facilitated a satisfactory customer experience by fulfilling the various requirements, and internal stakeholders are confident that the software will help industrialize additive manufacturing. The responsive team worked quickly and demonstrated a strong understanding of data and file handling.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m a principal scientist at Siemens Corporate Technology. We do all of the pre-research for Siemens Corporation.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ELEKS?
We did software development on a research-level in-house. This meant that all of the mathematic equations were solved and also programmed, but it wasn’t in the state that it needed to be for beta testing.
In a certain type of additive manufacturing, a core challenge is ridding the object of powder. The more complicated the object gets, the more difficult it is to get the powder out of these internal channels. Therefore, we needed an algorithm that would analyze the object’s geometry and generate the notion that is required to drain all of the internal channels.
SOLUTION
What was the scope of their involvement?
ELEKS transformed existing Equipment Load Management (ELM) data into a proper and good-looking frontend system. They developed software that is used in ELM product lifecycle management close to the shop floor.
What is the team composition?
Our team worked with three people, but we had one main point of contact.
How did you come to work with ELEKS?
A former colleague of ours recently left the company and started a new position at ELEKS. Another colleague of mine knew that and made contact with them.
How much have you invested in them?
I think we spent around €11,000 (approximately $12,200 USD).
What is the status of this engagement?
The project in principal is finished and lasted from May–October 2019.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They fulfilled the requirements, and we were extremely satisfied. It was too short for a milestone plan, but they knew everything that was required. The software they developed will help a lot in the industrialization of additive manufacturing.
How did ELEKS perform from a project management standpoint?
We made the requirements list together. We were in contact with one person in the beginning, and, after attending a public event with ELEKS, another person took over. We structured the project during this event dinner together. We had a very good relationship, and they responded to any inquiry we had very quickly. I am very satisfied, and I would recommend them to everyone.
What did you find most impressive about them?
We were very close to the product lifecycle management, software topics, and computer-aided design. I was really impressed with how fast and how well they implemented these different requirements of file handling, but also with their capabilities in 3D object graphical presentation and graphical data handling. I would say that the broad scope of work they handled impressed me the most. They also quickly understood the different requirements we had, which came from completely different fields.
Are there any areas they could improve?
For this project, there weren't.
Do you have any advice for potential customers?
You can trust them; they do good work.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Development for Production Tracking Company
Custom Software Development
$50,000 to $199,999
Nov. 2018 - Ongoing
4.5
Quality
4.0
Schedule
4.0
Cost
5.0
Willing to Refer
4.5
"I was impressed with their efficient communication."
Sep 11, 2019
Co-Founder, Production Tracking Company
Anonymous
Software
California, United States
51-200 Employees
Phone Interview
Verified
ELEKS created a tool to manage and track operational data. The team updated an initial prototype, designing visuals and supporting charts and databases.
The well-crafted tool will automate and streamline tasks and tracking within the company. The team at ELEKS is communicative and skilled. Their project management style is also noteworthy. Customers can expect a capable and dedicated team when working with ELEKS.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the co-founder of a platform does operations production tracking and manufacturing environments.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ELEKS?
We internally used spreadsheets to track detailed and large-scale operational metrics across manufacturing sites on a machine by machine basis. We effectively overwhelmed the abilities of spreadsheets and needed to create our own tool. Our team created a prototype but needed an outside organization to manage and improve the system.
SOLUTION
What was the scope of their involvement?
Our initial prototype had visualizations based on Power BI, which was a bit limiting. We wanted to branch beyond that. We needed ELEKS to create new charts and UX/UI designs and then implement them. Their team supports the database, visuals, and charting.
What is the team composition?
We work with about four people. There was one project coordinator, and then there was a team underneath him.
How did you come to work with ELEKS?
I needed an offshore firm that was capable and inexpensive. I’m Ukrainian myself and heard that firms in Ukraine had an excellent reputation. I quoted a few different agencies, engaged with a few people, and ended up choosing ELEKS.
How much have you invested with them?
We’re approaching $150,000.
What is the status of this engagement?
Our engagement with ELEKS started in November 2018.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’re about to shift entirely to the system ELEKS built. They’ve effectively become our development team. We’re continually tweaking, asking custom feedback, and making adjustments to improve the platform.
How did ELEKS perform from a project management standpoint?
I was skeptical at first because of past experiences, but I appreciate having a project coordinator on board. They’re reliable and communicative. We use Jira to keep an eye on tasks and manage backlogs.
What did you find most impressive about them?
I was impressed with their efficient communication. I assumed that there would be a challenge working with a remote team, but it’s all been quite seamless. There’s no language barrier.
Are there any areas they could improve?
I think they improve on flagging hurdles early before it consumes too much development time. We all have to maintain a balance of feedback and features. Some features are less important, and others are crucial to the system. At the same time, all of the elements have different amounts of development and implementation time. Having a solid handle on if a low priority feature will consume a lot of time is important to understand the project.
Do you have any advice for potential customers?
Clients need to be proactive and stay engaged. This makes the outside team stay more engaged, as well.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Database Development for Market Research Firm
BI & Big Data Consulting & SI
$200,000 to $999,999
Apr. 2004 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
4.5
“They always find cutting-edge solutions, and they help bring our ideas to life.”
Apr 4, 2019
Vice President of Global Data Products, Power Systems Research
Jim Downey
Research
Eagan, Minnesota
51-200 Employees
Phone Interview
Verified
ELEKS has a long-term affiliation with a market research consulting firm. They collaborate on a key SQL database that tracks detailed information, allows for forecasting, and exports to other databases.
The work is integral to the business and makes important improvements to productivity and efficiency. ELEKS keeps up with evolving technologies and maintains a skilled group of developers.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We are a market research consulting firm. We track engines and engine-driven equipment, as well as parts and components, batteries and electric motors. We have databases to track all that information that we then sell to a variety of clients. We also run project-based market studies. I'm the head of our global data products.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ELEKS?
We've worked together for several years. They rebuilt our internal database around 15 years ago and have worked on our databases since then.
SOLUTION
What was the scope of their involvement?
The biggest project we've worked on together is related to the databases we sell. We track a lot of information for these databases, and they built our internal database where we do all our work and make most of our changes. The tool they built allows us to forecast production volumes with an algorithm they built for us.
There is a lot of technology involved in this database, and we've added a lot of nuance over the years. The main information started with companies, their relationships with other companies, and the larger products we track. About ten years ago, we started breaking the information down to track components through new modules.
They built everything from scratch with our guidance. The entire product is built with SQL. We also have a customer-facing database that goes out quarterly to our users. We built that portion ourselves, but it's populated with information from our internal database.
What is the team composition?
We consistently have a team of three or four. There is a project manager, an account representative, and two developers that we interface with directly.
How did you come to work with ELEKS?
We had an employee who had a connection with them and recommended them. They offered good pricing and a competitive level of expertise.
How much have you invested with them?
We've spent roughly $750,000 over our long collaboration.
What is the status of this engagement?
We first started working together in 2004 and have had a relationship ever since.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Their work has a huge impact on our business. The technology is so much better than our previous system, and our productivity and efficiency are greatly improved. All of the effects are internal. The ability to forecast is huge for us, and customers are becoming more interested in that kind of information.
How did ELEKS perform from a project management standpoint?
They're quite good. We have an eight-hour time difference with them, but they're very responsive. They answer our emails quickly, and we've always been satisfied with their response times. We may be one of their smaller clients, but they never make us feel that way.
What did you find most impressive about them?
They keep up with technology, and their developers are quite skilled. They always find cutting-edge solutions, and they help bring our ideas to life.
Are there any areas they could improve?
Nothing comes to mind. They communicate well. The team does change, but we get warnings whenever that happens, so transitions are usually pretty seamless.
Do you have any advice for potential customers?
Make sure you know who your point person is. We have that set up clearly and have never had an issue. They don't feel like an offshore asset, and it helps to have that strong level of communication.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
"Their pricing is pretty good."
Willing to Refer
4.5
NPS
"They’re a very good offshore option.
Dev Staff Partnership for Cybersecurity Firm
Custom Software Development
$200,000 to $999,999
Nov. 2016 - Ongoing
4.5
Quality
5.0
Schedule
4.0
Cost
4.5
Willing to Refer
5.0
“Sometimes, they do more than I expect from them.”
Jul 3, 2018
CTO, CyberProof
Eran Alsheh
IT Services
Israel
10,001+ Employees
Phone Interview
Verified
ELEKS offers development services for a cybersecurity company where they work on cloud-based systems. Developers work on the front- and backend using Node.js, MongoDB, and Angular. They also offer QA and UI.
ELEKS played a pivotal role in the acquisition of a startup due to their strong ability to scale the company. They cemented their role as a partner and not just a vendor in this transition with their key support. They assimilated into the team seamlessly and excel at clearly documenting the work.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CTO of CyberProof, an IT service company. CyberProof is the cybersecurity arm of UST Global. Most of our customers are some of the biggest enterprises in the world, most of which are located in North America. I joined the company six months ago after UST acquired my startup.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ELEKS?
We were looking for a partnership to establish a core team that could help us with development and reduce cost.
SOLUTION
What was the scope of their involvement?
We are cloud-based, and we had Node.js developers for the frontend and backend, as well as MongoDB. On the frontend, they used Angular as well.
What is the team composition?
At the peak of the work, we have had 10 people from their team including developers, QA engineers, and UI designers.
How did you come to work with ELEKS?
I spent a few weeks in Ukraine and met with a few big companies, interviewed dozens of people, and established a team with the right people. At the end of the day, it was worth it to do all of that. One reason I chose them was the time zone; I can take a two-hour flight from Israel to Ukraine to meet with them.
How much have you invested in them?
We have spent between $500,000–$1 million.
What is the status of this engagement?
We began working with them in late 2016 and the work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Because of their ability to help me scale, ELEKS helped us get to a point where my startup was acquired by a huge company. I have been truly happy with their work and how they integrated into my team.
How did ELEKS perform from a project management standpoint?
We work as a unified team that is led by our R&D manager in Israel. We have a team here and a team there and work in a Scrum methodology. We close the cycle very easily by leveraging chat operating platforms such as Slack. They are not native English speakers, but we understand each other. Everything is well documented, and they follow the process. Sometimes, they do more than I expect from them.
What did you find most impressive about them?
The person who acts as an account manager has been flexible and not too pushy and is looking for long-term relationships. We can look to the future together as partners, not as a vendor. There can be some tough months when you have a startup, but having a partner makes it easier if I need to postpone things for a couple of months.
Do you have any advice for potential customers?
Today, based on the technology and the ability to manage requirements through Continuous Integration and Continuous Delivery, outsourced development can work extraordinarily well.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
"I have already recommended them.
Big Data Dev for B2B Platform
BI & Big Data Consulting & SI
$1,000,000 to $9,999,999
Oct. 2017 - Ongoing
4.5
Quality
5.0
Schedule
4.0
Cost
4.0
Willing to Refer
5.0
"Their project management is outstanding and state of the art."
Feb 28, 2018
CEO, B2B Supply Chain Firm
Anonymous
IT Services
Germany
11-50 Employees
Phone Interview
Verified
ELEKS assists with staff augmentation on an ongoing basis, generally providing data science experts and developers on an as-needed basis. They’ve helped with a variety of tasks related to data aggregation.
Thanks to their involvement, staff can be spun up within weeks so that projects can be delivered quickly. Where with the normal hiring process the project would’ve taken three months, ELEKS managed to complete it within two. They’re a professional team with high standards for quality.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of a B2B platform that helps larger companies find clients across the world. We use the latest technologies such as AI.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ELEKS?
We needed to quickly hire talented tech people to help supplement our development team.
SOLUTION
What was the scope of their involvement?
In general, they provided infrastructure and data science expertise. ELEKS built a data pipeline to aggregate company information from across the world for very specific types of companies. They also helped us build classifiers to identify if a website is a company website or a blog, and assisted with a lot of natural language processing in terms of extracting features and keywords from written texts.
What is the team composition?
We had one dedicated project manager who only worked for us. At peak times, we had up to 10 people involved in the work.
How did you come to work with ELEKS?
I contacted the top-10 companies from the countries I looked at. I chose ELEKS because they had an extremely good data science team.
How much have you invested with them?
The amount is definitely in the six digits.
What is the status of this engagement?
We started working together in October 2017 and the collaboration is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’re happy with the functionality of their deliverables. They’re a remote team, which has different challenges, but they’re definitely professional. Within two months, we had the full project ready and deployed. Compared to our normal hiring process, it would’ve taken three months.
We also had a sub-project in our company and ELEKS immediately provided three people for it.
How did ELEKS perform from a project management standpoint?
Their project management is outstanding and state of the art. They use Jira, Confluence, and Trello.
What did you find most impressive about them?
It takes a very short time to get access to their resources. We had new data scientists on board within one to two weeks.
Are there any areas they could improve?
They could add to the context of the project management. It would help the overall delivery to identify the value drivers within the tasks instead of concentrating on the wrong ones.
RATINGS
4.5
Quality
5.0
Service & Deliverables
"They’re very quality driven and sometimes even too much."
Schedule
4.0
On time / deadlines
"They’re are a remote team but they perform good overall."
Cost
4.0
Value / within estimates
"They’re very competitive."
Willing to Refer
5.0
NPS
QA Testing for Software Company
Application Testing
Confidential
Jan. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They do a great job, often exceeding our expectations."
Feb 27, 2018
Director of Desktop Engineering, Software Firm
Anonymous
Software
Ireland
201-500 Employees
Phone Interview
Verified
Using TestLink, ELEKS performs manual and ad hoc QA testing for desktop and cloud-based products. They're also managing the automation of manual tests.
They hit 90% of automation targets within six months. Responsive and always ready to help, they're invested in building positive relationships from the start, while their high-quality work has earned them trust and favorable referrals.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the director of engineering and desktop products at a software firm.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Eleks?
We needed a company to provide us with an outsourced Quality Assurance capability.
SOLUTION
What was the scope of their involvement?
They provide QA services for two of our products: a desktop product (which I'm in charge of) and a cloud-based product. They perform manual and ad hoc QA testing for the desktop product and supply some developers who're automating the vast majority of our tests. We use TestLink for manual testing – it allows us to coordinate various tests in terms of the language. For automation, we use Java and third-party libraries.
What is the team composition?
We mostly work with a customer relations person, an operations expert, four testers who do manual QA, and about 10 automation engineers.
How did you come to work with them?
That happened before I joined the company.
What is the status of this engagement?
I started working with them in January 2016 and the relationship is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We began automating our system, which was primarily manual, about six months ago. By now, we hit roughly 90% of our automation targets, which is a great progress.
How did they perform from a project management standpoint?
I give them our objectives and they manage the project themselves. I trust them to do what is necessary within the required timeframe.
What did you find most impressive about them?
They're very responsive and have great work ethic. They anticipate what our needs might be and are always ready to meet them.
Are there any areas they could improve?
I can't think of anything at the moment.
Do you have any advice for potential customers?
They're very engaged and seek to build positive relationships from the get-go.
RATINGS
5.0
"They're always available and often overdeliver."
Quality
5.0
Service & Deliverables
"They do a great job, often exceeding our expectations."
Schedule
5.0
On time / deadlines
"They've never missed a deadline."
Cost
5.0
Value / within estimates
"They're servicing us from Eastern Europe, which is, naturally, a low cost region."
Willing to Refer
5.0
NPS
"I wouldn't hesitate to recommend them.
Team Augmentation for Automotive Tech Firm
Custom Software Development
$200,000 to $999,999
Mar. 2004 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I've appreciated the quality of their personnel, responsiveness, and attention to detail."
Sep 8, 2016
Senior Manager
Anonymous
Software
Portland, Oregon
5,001-10,000 Employees
Phone Interview
Verified
Eleks was hired to supply dev resources during periods of increased demand. The success of their involvement has led to an exclusive, ongoing staffing arrangement.
Core strengths include a wide array of technical skills, keen attention to detail, and uncompromising responsiveness.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We are one of the largest computer-aided design software companies in the industry. We have around 7,000 employees worldwide. I am the senior manager of a technology team responsible for localized versions of our products. We handle translations into the multiple languages, which are supported by our products.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ELEKS?
We were looking for contracted software development resources in order to augment our internal staff.
SOLUTION
What was the scope of their involvement?
ELEKS has provided additional programmers for specific software projects. We require .NET, C#, and general web development expertise, including Node.js.
A recent project involved developing a web-based vendor account management portal with a database back-end. Since we are in the business of localizing our content, we engage with many outside vendors who can provide expertise in any language, from Vietnamese to Japanese and Chinese. ELEKS developed the management portal that is used by these vendors. Managing what systems they need access to, what sort of access they're granted, their periods of activity, and so on, is a complicated process.
At peak capacity, we've used around a dozen resources from ELEKS. We interacted with them primarily through a product manager. We've also had meetings that included our other team members.
How did you come to work with ELEKS?
I wasn't involved in the selection process. ELEKS was already working on projects for our company when I was onboarded.
How much have you invested with ELEKS?
The cost of ELEKS' services is between $200,000 and $250,000 per year.
What is the status of this engagement?
We started working with ELEKS around 2004.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We've had a successful engagement with ELEKS. Our feedback has been positive, no matter where it comes from. Everyone on our side has been impressed with ELEKS's thoroughness, professionalism, and attention to detail. They're smart, careful, and precise, and the quality delivered was great.
How did ELEKS perform from a project management standpoint?
We have an exclusively remote relationship with ELEKS. We use JIRA for defect and user story tracking and GitHub as a source code repository.
What did you find most impressive about ELEKS?
Nothing comes to mind as being unique about ELEKS, but I've appreciated the quality of their personnel, responsiveness, and attention to detail.
Are there any areas ELEKS could improve?
No – not particularly.
RATINGS
5.0
Quality
4.5
Service & Deliverables
"We have noted that the documentation for the solutions provided could be more detailed."
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"Partly because of ELEKS being located in Ukraine, the cost is incredibly reasonable, compared to a domestic partner of similar quality."
Willing to Refer
5.0
NPS
"I've tried to help ELEKS with referrals and recommendations as much as possible.
Long-Term Staffing Engagement for Reinsurance Firm
Custom Software Development
Confidential
Mar. 2001 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We're not a typical IT department creating a simple back-office system for billing. Eleks has a personal interest in [our] innovation."
Aug 26, 2016
Managing Director of Product Development & Applied Research
Anonymous
Financial services
Saint Paul, Minnesota
1,001-5,000 Employees
Phone Interview
Verified
Eleks was first hired to support SQL database efforts and their performance then led to further dev and design. The engagement remains ongoing.
Noteworthy highlights include a wide array of technical talent, exceptional communication, and a genuine commitment to client success.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We operate in the reinsurance industry across many business sectors. Our group uses over 50 applications specific to the insurance and reinsurance industries. There are many analytics involved, as well as a lot of collaboration with some very smart people. I am the global head of product development and applied research. We're a small, innovative, fast-acting group. Our group handles many of the analytics-solving applications within my company. I work on internal productivity tools as well as client-facing ones.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Eleks?
I was building a team in Minneapolis and couldn't find the talent that could solve our problems. The problem was that our 140 users needed to become SQL [database] experts and organize data year by year. There were numerous SQL scripts throughout our servers and people had varying levels of talent in creating them.
Some of them didn't know exactly what they were doing.
SOLUTION
What was the scope of their involvement?
Eleks has been involved in some innovative and high-profile application development for my group. We've worked together on mobile solutions, advanced websites, desktop tools, GPU technologies, and so on.
Eleks has developed an internal productivity tool for us. We use this tool as a central repository for analytics on client data. It’s a centralized product that allowed a team of SQL experts to generate scripts. These scripts would be run through a nice, unified desktop application by users. This tool allowed analysts to focus on results instead of figuring out what scripts needed to be run for which company. While we were at it, we extended the SQL language to add more functionalities. This solution has become the central platform for many of our applications. Because it's working so well, I'm migrating other disconnected desktop applications into this platform.
Eleks performed 90% of the work involved. I would classify our project as a large, multiyear application. It required a team of 3 to 6 developers from Eleks at any given time. I try not to get in their way, given that I'm more of a visionary for the product. I let the smart guys do the work.
How did you come to work with Eleks?
Prior to taking this position, I had my own company. I had worked with Eastern European developers in the past, Eleks specifically. I ended up taking the formula that I'd used for my own business and applied it to managing this group. The collaboration has been a success since the early 2000s.
What is the status of this engagement?
We started working with Eleks in 2001. We have an ongoing collaboration and have expanded Eleks' involvement quite a bit. They're involved in multiple units of our company.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
For me, there are 3 layers by which I judge Eleks. The first one is scalability: they can instantly provide new technologies and resources, given that they are a large company. Second, they take personal pride in everything that they work on. Having worked with other consulting firms, I can say that Eleks cared about the work and came back with great ideas. We work together as a partnership, rather than treating Eleks simply as a contractor for hire. Lastly, the talent provided by Eleks was always top-notch. I've worked with largely the same team for the majority of our tenure. These 3 elements have driven the growth inside of my company. I rely on Eleks as a technology partner.
How did Eleks perform from a project management standpoint?
We use Team Foundation Server to collaborate. I'm working with teams from all over the world, which I sometimes integrate. We work through a technology manager and a project manager from Eleks. I work with them directly and occasionally work with developers as well.
What did you find most impressive about Eleks?
Eleks is a part of our team. My group develops very innovative, high-visibility products. We're not a typical IT department creating a simple back-office system for billing. Eleks has a personal interest in [our] innovation. The communication is also really nice, so it's a good package. Eleks is top-notch in terms of technology, but who they are is really what drives me to continue to work with them.
Are there any areas Eleks could improve?
I've often thought of what we could do to improve. My biggest challenge isn't Eleks. They've reacted to changes that needed to happen, whether in terms of budget, workflow or security. Eleks has been a part of the team, and I can't think of anything that would need improvement.
RATINGS
5.0
"There are other geographic regions which much lower hourly rates. But it would take me 4 times as much effort to make those teams do the same thing as Eleks. Their value is outstanding."
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
"Eleks has met very strict deadlines, working on weekends and nights. They're conscientious towards my company's success."
Cost
4.5
Value / within estimates
"There are other geographic regions which much lower hourly rates. But it would take me 4 times as much effort to make those teams do the same thing as Eleks. Their value is outstanding."
Willing to Refer
5.0
NPS
Enterprise App Development for Financial Services Firm
Custom Software Development
Confidential
5.0
Quality
5.0
Schedule
4.0
Cost
4.0
Willing to Refer
5.0
“ELEKS tends to turn around work quicker, but not at the expense of quality.”
Jul 14, 2016
Principal Analyst, Financial Software Provider
Anonymous
Financial services
Boston, Massachusetts
501-1,000 Employees
Phone Interview
Verified
ELEKS was brought on board sixteen years ago to add cost-efficient resources to the development team. There are between 7 to 50 developers working on any project.
ELEKS' involvement has doubled the client's capacity within a short time frame and allows them to open parallel projects using separate teams in different departments. The team is engaged in the project management and planning process and offers high-quality expertise.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We're a provider of financial software to the investment industry. Our service offerings include investment and mutual fund accounting. We provide accounting, performance, and data management software for large institutions in the industry, including mutual fund companies, insurance brokers, and buy-side asset managers.
I am a Principle Asset Analyst in the company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ELEKS?
We work with many offshore developers because it's always easier to hire resources this way from a cost standpoint. In dealing with many of those firms, we found that we had the most success on a research-and-development standpoint with ELEKS. When the time came to expand our particular segment, we chose them for growing our pure engineering team.
SOLUTION
What was the scope of their involvement?
At peak capacity, we have used 7 engineers from ELEKS for my particular department. For our overall relationship, that number would go as high as 40-50 people, including quality assurance.
How did you come to work with ELEKS?
I work in the Research & Development division of our data management products. At the beginning of 2015, we decided that we were going to increase our investment in this space. We were working with many legacy platforms, and new products weren't exactly being delivered at break-neck speeds. It became apparent that we needed to accelerate development. The decision for hiring engineers was put in our hands. Since we had used ELEKS and received good returns from their software, it was an obvious decision to continue building our team there.
How much have you invested with ELEKS?
For my department, we spend around $350,000 per year on ELEKS' services.
What is the status of this engagement?
We have a 16-year relationship with ELEKS.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Working with ELEKS allowed us to open up a parallel project, rather than being single-threaded in releasing. We were able to have separate teams for legal entity information and pricing, bringing multiple pieces of functionality to market at one time, instead of doing it piece by piece. Loosely speaking, we doubled our capacity in the same amount of time using ELEKS, for a small additional investment.
How did ELEKS perform from a project management standpoint?
Project management is something that we've enforced with ELEKS over the last couple of years. We pick 1-2 liaisons for the teams, namely the more senior-level people. We have asked them to become involved in making estimates and laying out tasks for our projects. ELEKS has been very reliable in that respect. If they miss any dates, they don't miss them by much.
We have bounced around between project management tools. We have an internal bug tracking system, but sometimes the process can be as simple as dumping project tasks into an Excel spreadsheet and putting dates to it. We're starting to transition towards Jira, in a more formal manner.
What did you find most impressive about ELEKS?
Given all the offshore developers that we've dealt with, we found that ELEKS tends to turn around work quicker, but not at the expense of quality. They have more expertise and provide higher-quality engineers. We've experienced several cases with other firms by which they brought along engineers with limited capabilities, which equated to less-than-ideal results. With ELEKS, there was never an instance of hiring a developer and having to replace them. ELEKS has done a good job of picking the right people for our projects, based on the criteria which we've laid out. As we go into a more rapid development mode, we have found that ELEKS is able to turn the work around in a more effective manner than some of the other firms that we've dealt with. Every piece of software will have bugs, but ELEKS did a decent job.
Are there any areas ELEKS could improve?
We've tried to figure out whether we have unrealistic expectations, but we always emphasized the fact that we want a partnership with ELEKS, rather than a contractor-client relationship. If they have ideas or have a better way of doing something, they should bring them to the table and challenge us. We haven't seen this happen as much as we'd like. The most important thing for us is to push ELEKS and have them be more of a creative partner. We want to get them out of the offshore contractor mentality. We're not entirely sure if that cultural mindset is present there, but we're flirting with the prospect.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"ELEKS' quality is the best out of all our partners."
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Locations (10)
Viru väljak 2, Tallinn city, Harju countyTallinn, Estonia10111
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