Your Tech Partner for Market-leading Products

GOLD VERIFIED

ELEKS is the partner of choice for many of the world’s leading enterprises and technology companies. With about 1,500 experts across Europe, the US and Canada, ELEKS helps businesses elevate their value through custom software development, product design, QA and consultancy services.

Featured services and areas of expertise:

  • Full-Cycle Custom Software and Application Development
  • Product Design
  • PoC Development and Feasibility Study
  • Blockchain Solutions
  • Security Advisory Services
  • Capacity Services and Smart Teams

Company facts:

  • ​100 + active client accounts 
  • 46.87 Net Promoter Score 
  • 600 + end-to-end projects delivered​​
  • In business since 1991.
  • About 1500 employees as of June 2020
  • Headquartered in Lviv, Ukraine, we have offices in Chicago, Las Vegas, London, Toronto, Berlin and Tallinn. 

To explore more, please visit https://eleks.com

 
$50,000+
 
$50 - $99 / hr
 
1,000 - 9,999
 Founded
1991
Show all +
Lviv, Ukraine
headquarters
other locations
  • Tornimäe tn 5
    Tallinn 10145
    Estonia
  • Bertha-Benz-Straße 5
    Berlin 10557
    Germany
  • 2 Zamkowa St., Apt. 5A
    Rzeszów 35-032
    Poland
  • Centralpoint, 45 Beech Street
    London EC2Y 8AD
    United Kingdom
  • 401 N Michigan Ave
    Chicago, IL 60611
    United States
  • 100 King Street West, Suite 5600
    Toronto, ON M5X 1C9
    Canada

Portfolio

Key clients: 
Aramex; Autodesk; ESET; TAIT; Havas; Eagle Investment Systems (a subsidiary of BNY Mellon); The States of Jersey Government; Blackboard; GRTGaz.
Building a Comprehensive Digital Experience for an Aircraft Configurator Image

Building a Comprehensive Digital Experience for an Aircraft Configurator

  • Versatile, intuitive and continuous digital experience
  • Successful showcase at high-profile trade shows

To help manufacturers, suppliers and aircraft buyers on their digitization journey, PACE has launched Pacelab ACE, a comprehensive digital aircraft configuration environment which efficiently navigates the elaborate aircraft definition process in a single, clearly structured workflow.

The

ELEKS team helped PACE to design and implement the user interface for Pacelab ACE’s new web-based client application. To fully leverage the cloud-based solution and to meet the demand of customer-facing business stakeholders, sales representatives and consultants, it was crucial to deliver a versatile, intuitive and continuous digital experience on tablets, smartphones and other mobile devices, making it easy for geographically dispersed teams to collaborate and align on decisions.

Read the full PACE Case Study

Advanced SaaS Solution for Content Authoring, Publishing and Distribution Image

Advanced SaaS Solution for Content Authoring, Publishing and Distribution

  • Reduced development costs and reduced time to market for the products
  • Complete modernization of user experience

Xyleme's Learning Content Management System (LCMS) aimed to revolutionize the way enterprises create and deliver content.

Xyleme required a reliable offshore partner to help support the LCMS product evolution, quality assurance and maintenance tasks.

At peak periods, the

ELEKS team consisted of more than 30 employees. We provided software development and QA resources to supplement the Xyleme team. LCMS evolved to be the industry’s most efficient content development platform for the rapid reuse of content across all types of web, print, tablet, and smartphone outputs.

Read the full Xyleme Case Study

Knowledge Transfer and Support of Pharma IT Infrastructure Image

Knowledge Transfer and Support of Pharma IT Infrastructure

  • Providing support for 30+ software solutions and 300+ servers
  • 2 months time constraint for knowledge transfer

Acino wanted to move its existing internal IT delivery Center of Excellence to Kyiv. For this, they needed an experienced external vendor with hands-on knowledge of the Pharma sector to take over operational knowledge, followed by the support and maintenance
of its infrastructure and

portfolio of applications. What’s more, that needed to be done within two months.

Support scope encompassed 33 business-critical applications, vital infrastructure and BI services. Most of the apps were under GAMP standards and nine of them were involved in
medicine production. They covered manufacturing and business process and IT infrastructure applications.

Read the full Acino Case Study

How European Gas Market Data Went Digital for the First Time Image

How European Gas Market Data Went Digital for the First Time

  • Flagship digital transformation for the client
  • Excellent feedback and quick adoption by users

GRTGaz Deutschland is a major European natural gas transmission system operator.The company was looking for a vendor who could lead them through the whole product development cycle for one of their internal startup ideas — a near real-time gas market analytics tool appygas.

During an on-site pre-sale

visit, the ELEKS team impressed GRTGaz with their ability to instantly grasp their industry’s peculiarities and understand the drivers behind the project.The development team was staffed in just two weeks and the product's first version itself was delivered against a challenging deadline of only four months.

 

Read the full GRTGaz Case Study

ESET Benefits from Hiring a Flexible QA Team and Assessing IT Security Risks Image

ESET Benefits from Hiring a Flexible QA Team and Assessing IT Security Risks

  • Faster product releases with a cost-efficient and flexible QA team
  • Stronger enterprise-wide security risk management

ESET is one of the leading global cybersecurity providers that offers security products to over 110 million users in more than 200 countries and territories.The company was actively expanding their core product, ESET Smart Security (later renamed to ESET Internet Security), and

required additional resources to establish an efficient testing process. Their primary drivers for outsourcing were cost efficiency and the possibility to scale resources according to their needs in a swift fashion.

With an offshore team of test engineers from ELEKS, ESET streamlines its expenses on testing efforts. The team flexibly meets the challenging deadlines and delivers efficiently at peak loads.

 

Read the full ESET Case Study

Client Testimonial - Eric Grossman and Jim Love, TAIT

"Of all the different partners that TAIT works with, ELEKS in many ways is the one that's been there the longest and that we trust the most", says Eric Grossman, Chief Business Officer at TAIT.

Check out what he and his colleague Jim Love have to say about ELEKS and why they have chosen us.

You can read the full case study

here 
Optimising a Logistics Enterprise’s Digital Ecosystem Image

Optimising a Logistics Enterprise’s Digital Ecosystem

  • 5x cost cut using apps for warehouse operations
  • 230% increase in mobile user retention

Aramex is a leader in the global logistics and transportation industry with headquarters in Dubai and 18,000 employees in 69 countries. In late 2015, Aramex decided to look for a technology partner from Eastern Europe to support their entire delivery process. They needed a technology peer who could proactively

contribute to design and ideation, rather than just provide development services under close supervision.

The client chose ELEKS for their best cost/value balance, extensive expertise in mobile UX, data science and R&D, as well as for their innovation culture.ELEKS managed to kick off the backlog of 17 projects in just nine months. They secured quick staffing of IT projects and scalable delivery capacities: the team scaled to 50 experts in just the first three months of working together in early 2016.

 

Read the full Aramex case study

Client Testimonial - Dan Naselius, President & CTO, Coras

“ELEKS has some of the strongest resources that we’ve seen. The people that we’ve been working with are deeply technical and have helped us to solve some amazing challenges.” – Dan Naselius

Dan Naselius, President and CTO at Coras, tells how the ELEKS team helped them introduce several important enhancements to their organisation management platform.

Check out what he has to say about ELEKS and learn why they have

chosen us.

Read the full case study here

Building an Enterprise Suite for the Financial Services Industry Image

Building an Enterprise Suite for the Financial Services Industry

  • Smooth delivery and reduced time to market for an enterprise product
  • Expanded tech capabilities throughout the full product development cycle

Eagle Investment Systems is an American global provider of financial services technology and a subsidiary of BNY Mellon. Eagle contracted ELEKS to develop and continuously improve its enterprise suite of portfolio management technology system

solutions.

For nearly two decades, ELEKS has provided Eagle with a wide range of services, including high-quality research, software product development, architecture design, quality assurance and technical support.

 

To read the full Case Study here

Delivering Six Retail Projects with Rapid Team Scaling Image

Delivering Six Retail Projects with Rapid Team Scaling

  • Quick team scaling from two to 30 experts
  • Six projects with flexible delivery models

Blackboard is a leading US provider of technology solutions for learners and educational institutions.The company's Transact division, which focuses on retail solutions for campus services, contracted ELEKS to upgrade their UI/UX and build an API for their self-service kiosk solution — a food court ordering system

for campuses. Moreover, they wanted to expand their retail offering for campus services with a mobile application suite for bookstore management.

Blackboard preferred ELEKS to other vendors due to their strong UX expertise, flexibility in terms of cooperation models and the ability to quickly ramp-up and scale the project team.

 

Read the full Blackboard Case Study

Unique AWS Serverless Architecture for Emotion Recognition App Image

Unique AWS Serverless Architecture for Emotion Recognition App

  • Innovation in video streaming with a breakthrough AWS serverless architecture
  • Expediting the development by 30%, the product launched in just five months

Reactoo is a UK-based provider of digital media solutions.In late 2016, Reactoo contracted ELEKS to develop an application allowing them to capture and share videos featuring users’ live emotions in response to particular content or user experience.

Reactoo required technology consulting and support in the development of a market-ready mobile application that needed to be launched in the short term.

The app took only five months to reach the App Store, which is 25-30% faster comparing to what other vendors offered. ELEKS’ unique technology competence allowed Reactoo to pioneer a breakthrough Cloud serverless architecture. Seamless collaboration among teams allowed ELEKS to drive and facilitate the discussion around requirements, clarifying and prioritising product scope and optimising costs as a result.


Read the full Reactoo Case Study

Data-Driven Digital Transformation of a Car Rental Business Image

Data-Driven Digital Transformation of a Car Rental Business

  • 3% increase in fleet utilisation rate
  • 95% accuracy of demand prediction

Russmann is a Germany-based company that provides rental cars and vans, as well as vehicle sharing and leasing solutions .In 2016, Russmann understood the need for redesigning their operational processes to improve cost-effectiveness and increase its fleet utilisation rate. They wanted to transform the fleet management process

and enable informed and more accurate fleet transfer decisions by making them centralised, automated and data-driven.

Russmann contracted ELEKS as a technology partner to help them address their needs with an efficient IT solution.

 

Read the full Russmann case study

Client Testimonial - Sam Fleming, President, Fleming-AOD

"It's the technical expertise of ELEKS that really distinguishes itself against all others." - Sam Fleming Sam Fleming, President at Fleming-AOD, explains how the ELEKS team helps his company produce superior deliverables for their customers. Check out what he has to say about ELEKS and learn why they have chosen us. 

Reviews

Sort by

Product Design for Entertainment Platform

"Their team 100% delivered on everything they promised, which was incredible."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. - June 2020
Project summary: 

ELEKS provided design services to validate a concept for a social network mobile app. Following requirements, they designed the product with main screens and conducted user tests to inform a usability report.

The Reviewer
 
1-10 Employees
 
Zürich, Switzerland
Founder, Entertainment Platform
 
Verified
The Review
Feedback summary: 

ELEKS produced deliverables that affirmed the viability of the product, creating streamlined designs that generated positive feedback from users. Their exceptional project management skills ensured seamless collaboration. The team’s commitment to the project resulted in a satisfying partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an entertainment platform. It’s a social networking mobile app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ELEKS?

I needed a development agency to bring the concept of my app to life. I understood how to create a product but wanted help to fully validate the details and turn it into a real user experience and design.

SOLUTION

What was the scope of their involvement?

ELEKS walked me through a product design process that validated the business proposition of my app, then created designs, tested them with my future users, continuously iterated, and created a full engineering scope create the app. I shared my target audience and design inspirations to help them understand my style. We even looked at my desires for granular details as specific as button style, progress bars, and more. This allowed them to refine the design inspirations just to my taste. After sharing designs for the app’s main screens, they did user research and produced a usability report. Finally, we landed with a full work breakdown structure outlining every single feature of the app and how it will be built.

What is the team composition?

I regularly interacted with about six people. The team included two business development teammates, two designers, a business analyst, and a tech lead.

How did you come to work with ELEKS?

I found them on Clutch. I reached out to them in addition to a number of other development companies. I realized that ELEKS was the right choice because our meeting went over the scheduled 30 minutes. Their team asked a bunch of intriguing questions and engaged with the concept. I could tell from our first call that ELEKS was excited to bring my app to life. It was a natural fit.

What is the status of this engagement?

We started the project in March 2020, and it wrapped up in June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Coming into the engagement, I had a clear product vision. ELEKS clarified my ideas, making the product more solid. Their team also gained validation from users. During the tests, users said ELEKS’ designs were clear, intuitive, and natural. Without them, those tests wouldn’t have been possible. Their team delivered a clear and coherent UX, which was incredible. The designs make communicating the app’s value much easier.

How did ELEKS perform from a project management standpoint?

ELEKS had the best project management I’ve experienced throughout my whole career. I worked in a lot of different development environments. They were by far the best organizational team. This was hugely important to me and made for a strong, stress-free partnership.

What did you find most impressive about them?

I felt that their team was 1000% on my side. I trusted their ability to perform and never questioned whether or not they’d deliver on time. They consistently produced high-quality work on time. Their team 100% delivered on everything they promised, which was incredible.

Are there any areas they could improve?

I would have loved if ELEKS helped even more with the business aspects of creating an app. However, they did put me in touch with advanced technology experts and was willing to connect me with potential investors, which was great!

Do you have any advice for potential customers?

Meet with them and see if they’re excited about their work because that drives them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    It was money well spent.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development and Design for Industrial Manufacturing Company

“I am very satisfied, and I would recommend them to everyone.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Oct. 2019
Project summary: 

ELEKS provided design and development services to an industrial manufacturing company. They developed software for use in ELM product lifecycle management, transforming existing ELM data into a frontend system.

The Reviewer
 
10,001+ Employees
 
Munich, Germany
Christoph Kiener
Principal of Functional Design, Siemens Corporate Technology
 
Verified
The Review
Feedback summary: 

ELEKS facilitated a satisfactory customer experience by fulfilling the various requirements, and internal stakeholders are confident that the software will help industrialize additive manufacturing. The responsive team worked quickly and demonstrated a strong understanding of data and file handling.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a principal scientist at Siemens Corporate Technology. We do all of the pre-research for Siemens Corporation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ELEKS?

We did software development on a research-level in-house. This meant that all of the mathematic equations were solved and also programmed, but it wasn’t in the state that it needed to be for beta testing.

In a certain type of additive manufacturing, a core challenge is ridding the object of powder. The more complicated the object gets, the more difficult it is to get the powder out of these internal channels. Therefore, we needed an algorithm that would analyze the object’s geometry and generate the notion that is required to drain all of the internal channels.

SOLUTION

What was the scope of their involvement?

ELEKS transformed existing Equipment Load Management (ELM) data into a proper and good-looking frontend system. They developed software that is used in ELM product lifecycle management close to the shop floor.

What is the team composition?

Our team worked with three people, but we had one main point of contact.

How did you come to work with ELEKS?

A former colleague of ours recently left the company and started a new position at ELEKS. Another colleague of mine knew that and made contact with them.

How much have you invested in them?

I think we spent around €11,000 (approximately $12,200 USD).

What is the status of this engagement?

The project in principal is finished and lasted from May–October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They fulfilled the requirements, and we were extremely satisfied. It was too short for a milestone plan, but they knew everything that was required. The software they developed will help a lot in the industrialization of additive manufacturing.

How did ELEKS perform from a project management standpoint?

We made the requirements list together. We were in contact with one person in the beginning, and, after attending a public event with ELEKS, another person took over. We structured the project during this event dinner together. We had a very good relationship, and they responded to any inquiry we had very quickly. I am very satisfied, and I would recommend them to everyone.

What did you find most impressive about them?

We were very close to the product lifecycle management, software topics, and computer-aided design. I was really impressed with how fast and how well they implemented these different requirements of file handling, but also with their capabilities in 3D object graphical presentation and graphical data handling. I would say that the broad scope of work they handled impressed me the most. They also quickly understood the different requirements we had, which came from completely different fields.

Are there any areas they could improve?

For this project, there weren't.

Do you have any advice for potential customers?

You can trust them; they do good work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for Production Tracking Company

"I was impressed with their efficient communication."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Nov. 2018 - Ongoing
Project summary: 

ELEKS created a tool to manage and track operational data. The team updated an initial prototype, designing visuals and supporting charts and databases.

The Reviewer
 
51-200 Employees
 
California
Co-Founder, Production Tracking Company
 
Verified
The Review
Feedback summary: 

The well-crafted tool will automate and streamline tasks and tracking within the company. The team at ELEKS is communicative and skilled. Their project management style is also noteworthy. Customers can expect a capable and dedicated team when working with ELEKS.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a platform does operations production tracking and manufacturing environments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ELEKS?

We internally used spreadsheets to track detailed and large-scale operational metrics across manufacturing sites on a machine by machine basis. We effectively overwhelmed the abilities of spreadsheets and needed to create our own tool. Our team created a prototype but needed an outside organization to manage and improve the system.

SOLUTION

What was the scope of their involvement?

Our initial prototype had visualizations based on Power BI, which was a bit limiting. We wanted to branch beyond that. We needed ELEKS to create new charts and UX/UI designs and then implement them. Their team supports the database, visuals, and charting.

What is the team composition?

We work with about four people. There was one project coordinator, and then there was a team underneath him.

How did you come to work with ELEKS?

I needed an offshore firm that was capable and inexpensive. I’m Ukrainian myself and heard that firms in Ukraine had an excellent reputation. I quoted a few different agencies, engaged with a few people, and ended up choosing ELEKS.

How much have you invested with them?

We’re approaching $150,000.

What is the status of this engagement?

Our engagement with ELEKS started in November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re about to shift entirely to the system ELEKS built. They’ve effectively become our development team. We’re continually tweaking, asking custom feedback, and making adjustments to improve the platform.

How did ELEKS perform from a project management standpoint?

I was skeptical at first because of past experiences, but I appreciate having a project coordinator on board. They’re reliable and communicative. We use Jira to keep an eye on tasks and manage backlogs.

What did you find most impressive about them?

I was impressed with their efficient communication. I assumed that there would be a challenge working with a remote team, but it’s all been quite seamless. There’s no language barrier.

Are there any areas they could improve?

I think they improve on flagging hurdles early before it consumes too much development time. We all have to maintain a balance of feedback and features. Some features are less important, and others are crucial to the system. At the same time, all of the elements have different amounts of development and implementation time. Having a solid handle on if a low priority feature will consume a lot of time is important to understand the project.

Do you have any advice for potential customers?

Clients need to be proactive and stay engaged. This makes the outside team stay more engaged, as well.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Database Development for Market Research Firm

“They always find cutting-edge solutions, and they help bring our ideas to life.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Apr. 2004 - Ongoing
Project summary: 

ELEKS has a long-term affiliation with a market research consulting firm. They collaborate on a key SQL database that tracks detailed information, allows for forecasting, and exports to other databases.

The Reviewer
 
51-200 Employees
 
Eagan, Minnesota
Jim Downey
Vice President of Global Data Products, Power Systems Research
 
Verified
The Review
Feedback summary: 

The work is integral to the business and makes important improvements to productivity and efficiency. ELEKS keeps up with evolving technologies and maintains a skilled group of developers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a market research consulting firm. We track engines and engine-driven equipment, as well as parts and components, batteries and electric motors. We have databases to track all that information that we then sell to a variety of clients. We also run project-based market studies. I'm the head of our global data products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ELEKS?

We've worked together for several years. They rebuilt our internal database around 15 years ago and have worked on our databases since then.

SOLUTION

What was the scope of their involvement?

The biggest project we've worked on together is related to the databases we sell. We track a lot of information for these databases, and they built our internal database where we do all our work and make most of our changes. The tool they built allows us to forecast production volumes with an algorithm they built for us.

There is a lot of technology involved in this database, and we've added a lot of nuance over the years. The main information started with companies, their relationships with other companies, and the larger products we track. About ten years ago, we started breaking the information down to track components through new modules.

They built everything from scratch with our guidance. The entire product is built with SQL. We also have a customer-facing database that goes out quarterly to our users. We built that portion ourselves, but it's populated with information from our internal database.

What is the team composition?

We consistently have a team of three or four. There is a project manager, an account representative, and two developers that we interface with directly.

How did you come to work with ELEKS?

We had an employee who had a connection with them and recommended them. They offered good pricing and a competitive level of expertise.

How much have you invested with them?

We've spent roughly $750,000 over our long collaboration.

What is the status of this engagement?

We first started working together in 2004 and have had a relationship ever since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has a huge impact on our business. The technology is so much better than our previous system, and our productivity and efficiency are greatly improved. All of the effects are internal. The ability to forecast is huge for us, and customers are becoming more interested in that kind of information.

How did ELEKS perform from a project management standpoint?

They're quite good. We have an eight-hour time difference with them, but they're very responsive. They answer our emails quickly, and we've always been satisfied with their response times. We may be one of their smaller clients, but they never make us feel that way.

What did you find most impressive about them?

They keep up with technology, and their developers are quite skilled. They always find cutting-edge solutions, and they help bring our ideas to life.

Are there any areas they could improve?

Nothing comes to mind. They communicate well. The team does change, but we get warnings whenever that happens, so transitions are usually pretty seamless.

Do you have any advice for potential customers?

Make sure you know who your point person is. We have that set up clearly and have never had an issue. They don't feel like an offshore asset, and it helps to have that strong level of communication.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Their pricing is pretty good.
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    They’re a very good offshore option.

Dev Staff Partnership for Cybersecurity Firm

“Sometimes, they do more than I expect from them.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2016 – Ongoing
Project summary: 

ELEKS offers development services for a cybersecurity company where they work on cloud-based systems. Developers work on the front- and backend using Node.js, MongoDB, and Angular. They also offer QA and UI.

The Reviewer
 
10,000+ Employees
 
Israel
Eran Alsheh
CTO, CyberProof
 
Verified
The Review
Feedback summary: 

ELEKS played a pivotal role in the acquisition of a startup due to their strong ability to scale the company. They cemented their role as a partner and not just a vendor in this transition with their key support. They assimilated into the team seamlessly and excel at clearly documenting the work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of CyberProof, an IT service company. CyberProof is the cybersecurity arm of UST Global. Most of our customers are some of the biggest enterprises in the world, most of which are located in North America. I joined the company six months ago after UST acquired my startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ELEKS?

We were looking for a partnership to establish a core team that could help us with development and reduce cost.

SOLUTION

What was the scope of their involvement?

We are cloud-based, and we had Node.js developers for the frontend and backend, as well as MongoDB. On the frontend, they used Angular as well.

What is the team composition?

At the peak of the work, we have had 10 people from their team including developers, QA engineers, and UI designers.

How did you come to work with ELEKS?

I spent a few weeks in Ukraine and met with a few big companies, interviewed dozens of people, and established a team with the right people. At the end of the day, it was worth it to do all of that. One reason I chose them was the time zone; I can take a two-hour flight from Israel to Ukraine to meet with them.

How much have you invested in them?

We have spent between $500,000–$1 million.

What is the status of this engagement?

We began working with them in late 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of their ability to help me scale, ELEKS helped us get to a point where my startup was acquired by a huge company. I have been truly happy with their work and how they integrated into my team.

How did ELEKS perform from a project management standpoint?

We work as a unified team that is led by our R&D manager in Israel. We have a team here and a team there and work in a Scrum methodology. We close the cycle very easily by leveraging chat operating platforms such as Slack. They are not native English speakers, but we understand each other. Everything is well documented, and they follow the process. Sometimes, they do more than I expect from them.

What did you find most impressive about them?

The person who acts as an account manager has been flexible and not too pushy and is looking for long-term relationships. We can look to the future together as partners, not as a vendor. There can be some tough months when you have a startup, but having a partner makes it easier if I need to postpone things for a couple of months.

Do you have any advice for potential customers?

Today, based on the technology and the ability to manage requirements through Continuous Integration and Continuous Delivery, outsourced development can work extraordinarily well.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already recommended them.

Big Data Dev for B2B Platform

"Their project management is outstanding and state of the art."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Oct. 2017 - Ongoing
Project summary: 

ELEKS assists with staff augmentation on an ongoing basis, generally providing data science experts and developers on an as-needed basis. They’ve helped with a variety of tasks related to data aggregation.

The Reviewer
 
11-50 Employees
 
Germany
CEO, B2B Supply Chain Firm
 
Verified
The Review
Feedback summary: 

Thanks to their involvement, staff can be spun up within weeks so that projects can be delivered quickly. Where with the normal hiring process the project would’ve taken three months, ELEKS managed to complete it within two. They’re a professional team with high standards for quality.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a B2B platform that helps larger companies find clients across the world. We use the latest technologies such as AI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ELEKS?

We needed to quickly hire talented tech people to help supplement our development team.

SOLUTION

What was the scope of their involvement?

In general, they provided infrastructure and data science expertise. ELEKS built a data pipeline to aggregate company information from across the world for very specific types of companies. They also helped us build classifiers to identify if a website is a company website or a blog, and assisted with a lot of natural language processing in terms of extracting features and keywords from written texts.

What is the team composition?

We had one dedicated project manager who only worked for us. At peak times, we had up to 10 people involved in the work.

How did you come to work with ELEKS?

I contacted the top-10 companies from the countries I looked at. I chose ELEKS because they had an extremely good data science team.

How much have you invested with them?

The amount is definitely in the six digits.

What is the status of this engagement?

We started working together in October 2017 and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re happy with the functionality of their deliverables. They’re a remote team, which has different challenges, but they’re definitely professional. Within two months, we had the full project ready and deployed. Compared to our normal hiring process, it would’ve taken three months.

We also had a sub-project in our company and ELEKS immediately provided three people for it.

How did ELEKS perform from a project management standpoint?

Their project management is outstanding and state of the art. They use Jira, Confluence, and Trello.

What did you find most impressive about them?

It takes a very short time to get access to their resources. We had new data scientists on board within one to two weeks.

Are there any areas they could improve?

They could add to the context of the project management. It would help the overall delivery to identify the value drivers within the tasks instead of concentrating on the wrong ones.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They’re are a remote team but they perform good overall.
  • 4.0 Cost
    Value / within estimates
    They’re very competitive.
  • 5.0 Quality
    Service & deliverables
    They’re very quality driven and sometimes even too much.
  • 5.0 NPS
    Willing to refer

QA Testing for Software Company

"They do a great job, often exceeding our expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2016 - Ongoing
Project summary: 

Using TestLink, ELEKS performs manual and ad hoc QA testing for desktop and cloud-based products. They're also managing the automation of manual tests. 

The Reviewer
 
201-500 Employees
 
Ireland
Director of Desktop Engineering, Software Firm
 
Verified
The Review
Feedback summary: 

They hit 90% of automation targets within six months. Responsive and always ready to help, they're invested in building positive relationships from the start, while their high-quality work has earned them trust and favorable referrals.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the director of engineering and desktop products at a software firm. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleks?

We needed a company to provide us with an outsourced Quality Assurance capability.

SOLUTION

What was the scope of their involvement?

They provide QA services for two of our products: a desktop product (which I'm in charge of) and a cloud-based product. They perform manual and ad hoc QA testing for the desktop product and supply some developers who're automating the vast majority of our tests. We use TestLink for manual testing – it allows us to coordinate various tests in terms of the language. For automation, we use Java and third-party libraries.

What is the team composition? 

We mostly work with a customer relations person, an operations expert, four testers who do manual QA, and about 10 automation engineers.

How did you come to work with them?

That happened before I joined the company. 

What is the status of this engagement? 

I started working with them in January 2016 and the relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We began automating our system, which was primarily manual, about six months ago. By now, we hit roughly 90% of our automation targets, which is a great progress.

How did they perform from a project management standpoint?

I give them our objectives and they manage the project themselves. I trust them to do what is necessary within the required timeframe.

What did you find most impressive about them?

They're very responsive and have great work ethic. They anticipate what our needs might be and are always ready to meet them.

Are there any areas they could improve?

I can't think of anything at the moment.

Do you have any advice for potential customers?

They're very engaged and seek to build positive relationships from the get-go.

5.0
Overall Score They're always available and often overdeliver.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've never missed a deadline.
  • 5.0 Cost
    Value / within estimates
    They're servicing us from Eastern Europe, which is, naturally, a low cost region.
  • 5.0 Quality
    Service & deliverables
    They do a great job, often exceeding our expectations.
  • 5.0 NPS
    Willing to refer
    I wouldn't hesitate to recommend them.

Team Augmentation for Automotive Tech Firm

"I've appreciated the quality of their personnel, responsiveness, and attention to detail." 

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2004 - Ongoing
Project summary: 

Eleks was hired to supply dev resources during periods of increased demand. The success of their involvement has led to an exclusive, ongoing staffing arrangement.

The Reviewer
 
5001-10000 Employees
 
Portland, Oregon
Senior Manager
 
Verified
The Review
Feedback summary: 

Core strengths include a wide array of technical skills, keen attention to detail, and uncompromising responsiveness. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are one of the largest computer-aided design software companies in the industry. We have around 7,000 employees worldwide. I am the senior manager of a technology team responsible for localized versions of our products. We handle translations into the multiple languages, which are supported by our products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ELEKS?

We were looking for contracted software development resources in order to augment our internal staff.

SOLUTION

What was the scope of their involvement?

ELEKS has provided additional programmers for specific software projects. We require .NET, C#, and general web development expertise, including Node.js.

A recent project involved developing a web-based vendor account management portal with a database back-end. Since we are in the business of localizing our content, we engage with many outside vendors who can provide expertise in any language, from Vietnamese to Japanese and Chinese. ELEKS developed the management portal that is used by these vendors. Managing what systems they need access to, what sort of access they're granted, their periods of activity, and so on, is a complicated process.

At peak capacity, we've used around a dozen resources from ELEKS. We interacted with them primarily through a product manager. We've also had meetings that included our other team members.

How did you come to work with ELEKS?

I wasn't involved in the selection process. ELEKS was already working on projects for our company when I was onboarded.

How much have you invested with ELEKS?

The cost of ELEKS' services is between $200,000 and $250,000 per year.

What is the status of this engagement?

We started working with ELEKS around 2004.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We've had a successful engagement with ELEKS. Our feedback has been positive, no matter where it comes from. Everyone on our side has been impressed with ELEKS's thoroughness, professionalism, and attention to detail. They're smart, careful, and precise, and the quality delivered was great.

How did ELEKS perform from a project management standpoint?

We have an exclusively remote relationship with ELEKS. We use JIRA for defect and user story tracking and GitHub as a source code repository.

What did you find most impressive about ELEKS?

Nothing comes to mind as being unique about ELEKS, but I've appreciated the quality of their personnel, responsiveness, and attention to detail.

Are there any areas ELEKS could improve?

No – not particularly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Partly because of ELEKS being located in Ukraine, the cost is incredibly reasonable, compared to a domestic partner of similar quality.
  • 4.5 Quality
    Service & deliverables
    We have noted that the documentation for the solutions provided could be more detailed.
  • 5.0 NPS
    Willing to refer
    I've tried to help ELEKS with referrals and recommendations as much as possible.

Long-Term Staffing Engagement for Reinsurance Firm

"We're not a typical IT department creating a simple back-office system for billing. Eleks has a personal interest in [our] innovation."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2001 - Ongoing
Project summary: 

Eleks was first hired to support SQL database efforts and their performance then led to further dev and design. The engagement remains ongoing.

The Reviewer
 
1001-5000 Employees
 
Greater Minneapolis-St. Paul Area
Managing Director of Product Development & Applied Research
 
Verified
The Review
Feedback summary: 

Noteworthy highlights include a wide array of technical talent, exceptional communication, and a genuine commitment to client success. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We operate in the reinsurance industry across many business sectors. Our group uses over 50 applications  specific to the insurance and reinsurance industries. There are many analytics involved, as well as a lot of collaboration with some very smart people. I am the global head of product development and applied research. We're a small, innovative, fast-acting group.  Our group handles many of the analytics-solving applications within my company. I work on internal productivity tools as well as client-facing ones. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleks?

I was building a team in Minneapolis and couldn't find the talent that could solve our problems. The problem was that our 140 users needed to become SQL [database] experts and organize data year by year. There were numerous SQL scripts throughout our servers and people had varying levels of talent in creating them. Some of them didn't know exactly what they were doing.

SOLUTION

What was the scope of their involvement?

Eleks has been involved in some innovative and high-profile application development for my group. We've worked together on mobile solutions, advanced websites, desktop tools, GPU technologies, and so on.

Eleks has developed an internal productivity tool for us. We use this tool as a central repository for analytics on client data. It’s a centralized product that allowed a team of SQL experts to generate scripts. These scripts would be run through a nice, unified desktop application by users. This tool allowed analysts to focus on results instead of figuring out what scripts needed to be run for which company. While we were at it, we extended the SQL language to add more functionalities. This solution has become the central platform for many of our applications. Because it's working so well, I'm migrating other disconnected desktop applications into this platform.

Eleks performed 90% of the work involved. I would classify our project as a large, multiyear application. It required a team of 3 to 6 developers from Eleks at any given time. I try not to get in their way, given that I'm more of a visionary for the product. I let the smart guys do the work. 

How did you come to work with Eleks?

Prior to taking this position, I had my own company. I had worked with Eastern European developers in the past, Eleks specifically. I ended up taking the formula that I'd used for my own business and applied it to managing this group. The collaboration has been a success since the early 2000s.

What is the status of this engagement?

We started working with Eleks in 2001. We have an ongoing collaboration and have expanded Eleks' involvement quite a bit. They're involved in multiple units of our company. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

For me, there are 3 layers by which I judge Eleks. The first one is scalability: they can instantly provide new technologies and resources, given that they are a large company. Second, they take personal pride in everything that they work on. Having worked with other consulting firms, I can say that Eleks cared about the work and came back with great ideas. We work together as a partnership, rather than treating Eleks simply as a contractor for hire. Lastly, the talent provided by Eleks was always top-notch. I've worked with largely the same team for the majority of our tenure. These 3 elements have driven the growth inside of my company. I rely on Eleks as a technology partner.

How did Eleks perform from a project management standpoint?

We use Team Foundation Server to collaborate. I'm working with teams from all over the world, which I sometimes integrate. We work through a technology manager and a project manager from Eleks. I work with them directly and occasionally work with developers as well.

What did you find most impressive about Eleks?

Eleks is a part of our team. My group develops very innovative, high-visibility products. We're not a typical IT department creating a simple back-office system for billing. Eleks has a personal interest in [our] innovation. The communication is also really nice, so it's a good package. Eleks is top-notch in terms of technology, but who they are is really what drives me to continue to work with them.

Are there any areas Eleks could improve?

I've often thought of what we could do to improve. My biggest challenge isn't Eleks. They've reacted to changes that needed to happen, whether in terms of budget, workflow or security. Eleks has been a part of the team, and I can't think of anything that would need improvement. 

5.0
Overall Score There are other geographic regions which much lower hourly rates. But it would take me 4 times as much effort to make those teams do the same thing as Eleks. Their value is outstanding.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Eleks has met very strict deadlines, working on weekends and nights. They're conscientious towards my company's success.
  • 4.5 Cost
    Value / within estimates
    There are other geographic regions which much lower hourly rates. But it would take me 4 times as much effort to make those teams do the same thing as Eleks. Their value is outstanding.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Enterprise App Development for Financial Services Firm

“ELEKS tends to turn around work quicker, but not at the expense of quality.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

ELEKS was brought on board sixteen years ago to add cost-efficient resources to the development team. There are between 7 to 50 developers working on any project.

The Reviewer
 
501-1000 Employees
 
Boston Metro Area
Principal Analyst, Financial Software Provider
 
Verified
The Review
Feedback summary: 

ELEKS' involvement has doubled the client's capacity within a short time frame and allows them to open parallel projects using separate teams in different departments. The team is engaged in the project management and planning process and offers high-quality expertise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're a provider of financial software to the investment industry. Our service offerings include investment and mutual fund accounting. We provide accounting, performance, and data management software for large institutions in the industry, including mutual fund companies, insurance brokers, and buy-side asset managers.

I am a Principle Asset Analyst in the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ELEKS?

We work with many offshore developers because it's always easier to hire resources this way from a cost standpoint. In dealing with many of those firms, we found that we had the most success on a research-and-development standpoint with ELEKS. When the time came to expand our particular segment, we chose them for growing our pure engineering team.

SOLUTION

What was the scope of their involvement?

At peak capacity, we have used 7 engineers from ELEKS for my particular department. For our overall relationship, that number would go as high as 40-50 people, including quality assurance.

How did you come to work with ELEKS?

I work in the Research & Development division of our data management products. At the beginning of 2015, we decided that we were going to increase our investment in this space. We were working with many legacy platforms, and new products weren't exactly being delivered at break-neck speeds. It became apparent that we needed to accelerate development. The decision for hiring engineers was put in our hands. Since we had used ELEKS and received good returns from their software, it was an obvious decision to continue building our team there.

How much have you invested with ELEKS?

For my department, we spend around $350,000 per year on ELEKS' services.

What is the status of this engagement?

We have a 16-year relationship with ELEKS.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Working with ELEKS allowed us to open up a parallel project, rather than being single-threaded in releasing. We were able to have separate teams for legal entity information and pricing, bringing multiple pieces of functionality to market at one time, instead of doing it piece by piece. Loosely speaking, we doubled our capacity in the same amount of time using ELEKS, for a small additional investment.

How did ELEKS perform from a project management standpoint?

Project management is something that we've enforced with ELEKS over the last couple of years. We pick 1-2 liaisons for the teams, namely the more senior-level people. We have asked them to become involved in making estimates and laying out tasks for our projects. ELEKS has been very reliable in that respect. If they miss any dates, they don't miss them by much.

We have bounced around between project management tools. We have an internal bug tracking system, but sometimes the process can be as simple as dumping project tasks into an Excel spreadsheet and putting dates to it. We're starting to transition towards Jira, in a more formal manner.

What did you find most impressive about ELEKS?

Given all the offshore developers that we've dealt with, we found that ELEKS tends to turn around work quicker, but not at the expense of quality. They have more expertise and provide higher-quality engineers. We've experienced several cases with other firms by which they brought along engineers with limited capabilities, which equated to less-than-ideal results. With ELEKS, there was never an instance of hiring a developer and having to replace them. ELEKS has done a good job of picking the right people for our projects, based on the criteria which we've laid out. As we go into a more rapid development mode, we have found that ELEKS is able to turn the work around in a more effective manner than some of the other firms that we've dealt with. Every piece of software will have bugs, but ELEKS did a decent job.

Are there any areas ELEKS could improve?

We've tried to figure out whether we have unrealistic expectations, but we always emphasized the fact that we want a partnership with ELEKS, rather than a contractor-client relationship. If they have ideas or have a better way of doing something, they should bring them to the table and challenge us. We haven't seen this happen as much as we'd like. The most important thing for us is to push ELEKS and have them be more of a creative partner. We want to get them out of the offshore contractor mentality. We're not entirely sure if that cultural mindset is present there, but we're flirting with the prospect.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    ELEKS' quality is the best out of all our partners.
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Eleks Ltd.
Status
Active
Jurisdiction of Formation
Ukraine
Id
13806807
Date of Formation
Oct 29, 1991
Last updated
May 6, 2019
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last updated
Jul 29, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
18
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
July 28, 2020