For 25 years bringing your brightest ideas to life

ELEKS helps clients transform their businesses digitally by providing expert software engineering and consultancy services.

We deliver high tech innovations to Fortune 500 companies, big enterprises and technology challengers, improving the ways they work and boosting the value they create for the modern world.  

Our 1,100+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe, the US and Japan, provide our clients with a full range of software services. These include dedicated teams, product development, R&D and technology consulting.

 
$1,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1991
Show all +
Lviv, Ukraine
headquarters
  • ELEKS
    7 Naukova St., Building G
    Lviv, LV 79069
    Ukraine
    +1 (702) 978-7116
other locations
  • ELEKS
    10091 Park Run Drive, Suite 200
    Las Vegas, NV 89145
    United States
    +1 (702) 978-7116
  • ELEKS
    5 Harbour Exchange
    London E14 9GE
    United Kingdom
    +44 203 318 1274
  • ELEKS
    2 Zamkowa St., Apt. 5A
    Rzeszów 35-032
    Poland
    +1 (702) 978-7116

Focus

Service lines
  • Custom Software Development
  • BI & Big Data consulting & SI
  • Mobile app development
Client focus
  • Enterprise (>$1B)
  • Midmarket ($10M - $1B)
Industry focus
  • Financial services
  • Retail
  • Media
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
BI & big data focus
BI & big data solutions

Portfolio

Key clients: 

A significant share of our customers prefer to keep our cooperation confidential, and we respect their approach. In 2016, 7 of them made more than a billion USD each, and we have contributed to these results by delivering great software. Here are the clients that are open about our partnership: Aramex; Autodesk; Havas; Eagle Investment Systems (a subsidiary of BNY Mellon); Commonwealth Financial Network; Phoenix; Xceedium; Xyleme; The States of Jersey Government.

How to orchestrate and Automate Your Enterprise for Efficiency

Learn how we can help enterprises address their orchestration, automation and integration challenges. ELEKS Enterprise Middleware Platforms Suite is a solution capable of connecting multiple systems, business processes, employees and customers with a unified technological backbone.

How to Turn a Great Idea into a Software Product - the ELEKS way

Here is a story of bright ideas, inspired people and accepted challenges. This is the way we at ELEKS create software products that matter, since 1991.

Luftronix: precision navigation software for autonomous drones

Luftronix (an ELEKS Group company) develops a set of software solutions for precision navigation of aerial drones in various environments: both indoors and outdoors, with or without GPS signal. The system is capable to maintain centimeter accuracy and avoid collisions with objects or other UAVs flying in the same airspace.

Smart Cross Platform Solution for Efficient Time Tracking

A complex enterprise system for activity reporting that allows employees to simplify their time tracking and client billing processes. The conventional time tracking tasks, previously associated with manual note taking, can now be performed automatically on-the-go, faster, and with greater efficiency thanks to integrated activity capturing features. Moreover, in order to satisfy the BYOD (bring-your-own-device) requirement and enhance the user mobility, the application was developed for iOS, Android, and BlackBerry mobile platforms. View full case study.

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CAESARII: Modernization of the Mission-Critical Customs System

The tax reform on Jersey with the introduction of Goods and Services Tax (GST) was the key driving force for the project. The existing IT solutions were unable to cope with the volume of transactions that would need to be processed after the reform takes effect. teleologica and ELEKS developed a new comprehensive system, CAESAR II, that allowed supporting administration and business processes of import GST, as well as administration and collection of customs and excise duty. CAESAR II supports all processes and workflows of Customs and Immigration Services as required by legislation. The system was built to enable integration between government and business systems on the transactional level. View full case-study

Mobile peer-to-peer payment system with face recognition

The ELEKS team leveraged the customer’s idea to create a product for mobile tipping that evolved into an innovative product for mobile payments. To initiate paying a tip, a user registers in the system as either a tip receiver or a tip sender. To tip someone, the tip sender provides their credit card information and simply takes a picture of the receiver’s face to initiate the payment. The tip receiver claims the tip through a personal deposit account secured by face recognition. The most important is that the tip receiver can register in the system and claim the tip even after it has been given. View full case-study.

Data-driven Ticket Pricing Solution for a leading EU transportation company

Our customer, leading ground transportation company had challenges with business growth. One of the main reasons was static and overly simplistic pricing model they were using: some tickets were sold at higher prices than passengers were willing to pay while other were sold at lower prices than passengers were able to pay. ELEKS built a data-driven pricing model that used various sources of historical and market data to set prices dynamically. Application of the model resulted in 21% sales growth. View full case-study

X-Factor Online: web-platform for the World's leading TV show

We designed and developed the X-Factor Online – an advanced cross-platform digital solution covering the best practices of socialization, gamification and personification. The main challenge was to develop a scalable and reliable high-traffic system with usergenerated content, fulfilling the customer’s need for a fast time-to-market digital solution. View full case-study.

Data Analytics as a Game-Changer in Talent Management

ELEKS’ data scientists created a product that predicts possible career development paths based on LinkedIn user profiles. The model is a mathematical function that analyzes a user’s profile as input data and provides an output in the form of a comprehensive report. The personalized report includes potential transitional appointments, future responsibilities, and additional years of experience required to reach a target position. The model also provides recommendations for possible career promotions and suggests new skills to develop, education to pursue, and future career steps. Check product demo or full case study. 

Reviews

Sort by

Team Augmentation for Automotive Tech Firm

"I've appreciated the quality of their personnel, responsiveness, and attention to detail." 

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2004 - Ongoing
Project summary: 

Eleks was hired to supply dev resources during periods of increased demand. The success of their involvement has led to an exclusive, ongoing staffing arrangement.

The Reviewer
 
5001-10000 Employees
 
Portland, Oregon
Senior Manager
 
Verified
The Review
Feedback summary: 

Core strengths include a wide array of technical skills, keen attention to detail, and uncompromising responsiveness. 

BACKGROUND

Introduce your business and what you do there.

We are one of the largest computer-aided design software companies in the industry. We have around 7,000 employees worldwide. I am the senior manager of a technology team responsible for localized versions of our products. We handle translations into the multiple languages, which are supported by our products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ELEKS?

We were looking for contracted software development resources in order to augment our internal staff.

SOLUTION

What was the scope of their involvement?

ELEKS has provided additional programmers for specific software projects. We require .NET, C#, and general web development expertise, including Node.js.

A recent project involved developing a web-based vendor account management portal with a database back-end. Since we are in the business of localizing our content, we engage with many outside vendors who can provide expertise in any language, from Vietnamese to Japanese and Chinese. ELEKS developed the management portal that is used by these vendors. Managing what systems they need access to, what sort of access they're granted, their periods of activity, and so on, is a complicated process.

At peak capacity, we've used around a dozen resources from ELEKS. We interacted with them primarily through a product manager. We've also had meetings that included our other team members.

How did you come to work with ELEKS?

I wasn't involved in the selection process. ELEKS was already working on projects for our company when I was onboarded.

How much have you invested with ELEKS?

The cost of ELEKS' services is between $200,000 and $250,000 per year.

What is the status of this engagement?

We started working with ELEKS around 2004.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We've had a successful engagement with ELEKS. Our feedback has been positive, no matter where it comes from. Everyone on our side has been impressed with ELEKS's thoroughness, professionalism, and attention to detail. They're smart, careful, and precise, and the quality delivered was great.

How did ELEKS perform from a project management standpoint?

We have an exclusively remote relationship with ELEKS. We use JIRA for defect and user story tracking and GitHub as a source code repository.

What did you find most impressive about ELEKS?

Nothing comes to mind as being unique about ELEKS, but I've appreciated the quality of their personnel, responsiveness, and attention to detail.

Are there any areas ELEKS could improve?

No – not particularly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Partly because of ELEKS being located in Ukraine, the cost is incredibly reasonable, compared to a domestic partner of similar quality.
  • 4.5 Quality
    Service & deliverables
    We have noted that the documentation for the solutions provided could be more detailed.
  • 5.0 NPS
    Willing to refer
    I've tried to help ELEKS with referrals and recommendations as much as possible.

Long-Term Staffing Engagement for Reinsurance Firm

"We're not a typical IT department creating a simple back-office system for billing. Eleks has a personal interest in [our] innovation."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2001 - Ongoing
Project summary: 

Eleks was first hired to support SQL database efforts and their performance then led to further dev and design. The engagement remains ongoing.

The Reviewer
 
1001-5000 Employees
 
Greater Minneapolis-St. Paul Area
Managing Director of Product Development & Applied Research
 
Verified
The Review
Feedback summary: 

Noteworthy highlights include a wide array of technical talent, exceptional communication, and a genuine commitment to client success. 

BACKGROUND

Introduce your business and what you do there.

We operate in the reinsurance industry across many business sectors. Our group uses over 50 applications  specific to the insurance and reinsurance industries. There are many analytics involved, as well as a lot of collaboration with some very smart people. I am the global head of product development and applied research. We're a small, innovative, fast-acting group.  Our group handles many of the analytics-solving applications within my company. I work on internal productivity tools as well as client-facing ones. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleks?

I was building a team in Minneapolis and couldn't find the talent that could solve our problems. The problem was that our 140 users needed to become SQL [database] experts and organize data year by year. There were numerous SQL scripts throughout our servers and people had varying levels of talent in creating them. Some of them didn't know exactly what they were doing.

SOLUTION

What was the scope of their involvement?

Eleks has been involved in some innovative and high-profile application development for my group. We've worked together on mobile solutions, advanced websites, desktop tools, GPU technologies, and so on.

Eleks has developed an internal productivity tool for us. We use this tool as a central repository for analytics on client data. It’s a centralized product that allowed a team of SQL experts to generate scripts. These scripts would be run through a nice, unified desktop application by users. This tool allowed analysts to focus on results instead of figuring out what scripts needed to be run for which company. While we were at it, we extended the SQL language to add more functionalities. This solution has become the central platform for many of our applications. Because it's working so well, I'm migrating other disconnected desktop applications into this platform.

Eleks performed 90% of the work involved. I would classify our project as a large, multiyear application. It required a team of 3 to 6 developers from Eleks at any given time. I try not to get in their way, given that I'm more of a visionary for the product. I let the smart guys do the work. 

How did you come to work with Eleks?

Prior to taking this position, I had my own company. I had worked with Eastern European developers in the past, Eleks specifically. I ended up taking the formula that I'd used for my own business and applied it to managing this group. The collaboration has been a success since the early 2000s.

What is the status of this engagement?

We started working with Eleks in 2001. We have an ongoing collaboration and have expanded Eleks' involvement quite a bit. They're involved in multiple units of our company. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

For me, there are 3 layers by which I judge Eleks. The first one is scalability: they can instantly provide new technologies and resources, given that they are a large company. Second, they take personal pride in everything that they work on. Having worked with other consulting firms, I can say that Eleks cared about the work and came back with great ideas. We work together as a partnership, rather than treating Eleks simply as a contractor for hire. Lastly, the talent provided by Eleks was always top-notch. I've worked with largely the same team for the majority of our tenure. These 3 elements have driven the growth inside of my company. I rely on Eleks as a technology partner.

How did Eleks perform from a project management standpoint?

We use Team Foundation Server to collaborate. I'm working with teams from all over the world, which I sometimes integrate. We work through a technology manager and a project manager from Eleks. I work with them directly and occasionally work with developers as well.

What did you find most impressive about Eleks?

Eleks is a part of our team. My group develops very innovative, high-visibility products. We're not a typical IT department creating a simple back-office system for billing. Eleks has a personal interest in [our] innovation. The communication is also really nice, so it's a good package. Eleks is top-notch in terms of technology, but who they are is really what drives me to continue to work with them.

Are there any areas Eleks could improve?

I've often thought of what we could do to improve. My biggest challenge isn't Eleks. They've reacted to changes that needed to happen, whether in terms of budget, workflow or security. Eleks has been a part of the team, and I can't think of anything that would need improvement. 

5.0
Overall Score There are other geographic regions which much lower hourly rates. But it would take me 4 times as much effort to make those teams do the same thing as Eleks. Their value is outstanding.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Eleks has met very strict deadlines, working on weekends and nights. They're conscientious towards my company's success.
  • 4.5 Cost
    Value / within estimates
    There are other geographic regions which much lower hourly rates. But it would take me 4 times as much effort to make those teams do the same thing as Eleks. Their value is outstanding.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Enterprise App Development for Financial Services Firm

“ELEKS tends to turn around work quicker, but not at the expense of quality.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

ELEKS was brought on board sixteen years ago to add cost-efficient resources to the development team. There are between 7 to 50 developers working on any project.

The Reviewer
 
501-1000 Employees
 
Boston Metro Area
Principal Analyst, Financial Software Provider
 
Verified
The Review
Feedback summary: 

ELEKS' involvement has doubled the client's capacity within a short time frame and allows them to open parallel projects using separate teams in different departments. The team is engaged in the project management and planning process and offers high-quality expertise.

BACKGROUND

Introduce your business and what you do there.

We're a provider of financial software to the investment industry. Our service offerings include investment and mutual fund accounting. We provide accounting, performance, and data management software for large institutions in the industry, including mutual fund companies, insurance brokers, and buy-side asset managers.

I am a Principle Asset Analyst in the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ELEKS?

We work with many offshore developers because it's always easier to hire resources this way from a cost standpoint. In dealing with many of those firms, we found that we had the most success on a research-and-development standpoint with ELEKS. When the time came to expand our particular segment, we chose them for growing our pure engineering team.

SOLUTION

What was the scope of their involvement?

At peak capacity, we have used 7 engineers from ELEKS for my particular department. For our overall relationship, that number would go as high as 40-50 people, including quality assurance.

How did you come to work with ELEKS?

I work in the Research & Development division of our data management products. At the beginning of 2015, we decided that we were going to increase our investment in this space. We were working with many legacy platforms, and new products weren't exactly being delivered at break-neck speeds. It became apparent that we needed to accelerate development. The decision for hiring engineers was put in our hands. Since we had used ELEKS and received good returns from their software, it was an obvious decision to continue building our team there.

How much have you invested with ELEKS?

For my department, we spend around $350,000 per year on ELEKS' services.

What is the status of this engagement?

We have a 16-year relationship with ELEKS.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Working with ELEKS allowed us to open up a parallel project, rather than being single-threaded in releasing. We were able to have separate teams for legal entity information and pricing, bringing multiple pieces of functionality to market at one time, instead of doing it piece by piece. Loosely speaking, we doubled our capacity in the same amount of time using ELEKS, for a small additional investment.

How did ELEKS perform from a project management standpoint?

Project management is something that we've enforced with ELEKS over the last couple of years. We pick 1-2 liaisons for the teams, namely the more senior-level people. We have asked them to become involved in making estimates and laying out tasks for our projects. ELEKS has been very reliable in that respect. If they miss any dates, they don't miss them by much.

We have bounced around between project management tools. We have an internal bug tracking system, but sometimes the process can be as simple as dumping project tasks into an Excel spreadsheet and putting dates to it. We're starting to transition towards Jira, in a more formal manner.

What did you find most impressive about ELEKS?

Given all the offshore developers that we've dealt with, we found that ELEKS tends to turn around work quicker, but not at the expense of quality. They have more expertise and provide higher-quality engineers. We've experienced several cases with other firms by which they brought along engineers with limited capabilities, which equated to less-than-ideal results. With ELEKS, there was never an instance of hiring a developer and having to replace them. ELEKS has done a good job of picking the right people for our projects, based on the criteria which we've laid out. As we go into a more rapid development mode, we have found that ELEKS is able to turn the work around in a more effective manner than some of the other firms that we've dealt with. Every piece of software will have bugs, but ELEKS did a decent job.

Are there any areas ELEKS could improve?

We've tried to figure out whether we have unrealistic expectations, but we always emphasized the fact that we want a partnership with ELEKS, rather than a contractor-client relationship. If they have ideas or have a better way of doing something, they should bring them to the table and challenge us. We haven't seen this happen as much as we'd like. The most important thing for us is to push ELEKS and have them be more of a creative partner. We want to get them out of the offshore contractor mentality. We're not entirely sure if that cultural mindset is present there, but we're flirting with the prospect.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    ELEKS' quality is the best out of all our partners.
  • 5.0 NPS
    Willing to refer

Ongoing Development and Consulting for Mobile Software Firm

“These guys are actually dedicated to their clients' success and go the extra mile to ensure things are done right.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2001 - Ongoing
Project summary: 

ELEKS provides overflow mobile application development support for third party clients during high demand periods.

The Reviewer
 
1-10 Employees
 
Charlotte, North Carolina
President, IT Firm
 
Verified
The Review
Feedback summary: 

ELEKS has completed several projects for the iOS, Android, and Windows platforms. The team has a thorough understanding of business needs and their creative approach to projects complements Western culture. They are invested not just in meeting benchmarks but in achieving long-term success.

BACKGROUND

Please describe your organization.

We are a mobile application software provider. Our applications are used within the wholesale distribution industry for their mobile field force.

What is your position?

I am the president of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ELEKS?

ELEKS have worked on software development and maintenance of our existing systems as well as engineering and application design.

SOLUTION

Please describe the scope of their involvement.

We've worked on almost every platform imaginable, including Android, Windows Mobile, iOS, and so on. At its peak, the team they provided us consisted of 15 developers. We interacted with them directly and used an agile methodology for most projects. Most of our projects lasted for upwards of a year and sometimes longer. 

How did you come to work with ELEKS?

We found them through references from colleagues in the industry.

What is the status of this engagement?

We've been working with them since 2001. The relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Insofar as the partnership went, ELEKS has made plenty of mistakes, but that's the nature of technology and software itself. It's not anything unusual, and the successful management of our project has outweighed those mistakes.

Whenever any issues occur, the greatest attribute of working with them is that it will be understood and their management will work to correct them, either in a compensatory way or by changing rules and team members. We have a synergistic relationship. From a development standpoint, we've had very successful projects. We've also had problems, just as with any other developer but, as a whole, the positives have outweighed the negatives.

How did ELEKS perform from a project management standpoint?

They've consistently been able to deliver their work on time and within budget. We use JIRA and Redmine for project tracking. These tools have been used for the entirety of our relationship.

What distinguishes ELEKS from other providers?

We started using offshores in India in the late '90s. It was a disaster due to the disconnection in culture, education, and socialization. It was difficult to work with Indian teams abroad because of a lack in creativity and little understanding of Western culture. If we were to ask for a specific feature, we would get exactly what we'd asked for. However, we weren't software developers or user interface specialists, which worked to our detriment.

When we first went to ELEKS, we found a different culture altogether. Requests came back embellished with the creativity of developers that think more in line with Americans. They have a better understanding of business needs. As a result, our applications reflect the level of creativity coming from ELEKS. This isn't an inherent characteristic with other offshore providers.

These guys are actually dedicated to their clients' success and go the extra mile to ensure things are done right. People have worked with me for 10 or 11 years. They desire to see us succeed and work with us long term. On the opposite end, while working in India, we found that the majority of lower-level programmers, who were actually doing the work, had a desire to move to management as quickly as possible. They get there by meeting certain benchmarks, such as if they completed a project on time, and their ultimate goal is not necessarily to see your company succeed or to be a part of your long-term success. Their individual goal is to make it out of the development role and into a management one, move on to a bigger project, and eventually get to work for Google. The team at ELEKS is committed to our company and projects, aiming to have a long-lasting relationship, instead of treating the collaboration as a stepping-stone in their personal career.

Could you share any tips or recommendations for potential buyers without much experience managing an information technology project?

The number one requirement for any prospecting customer is to select a good project manager. After that, they have to meet the team in person. It's possible that ELEKS could assign to you, as a customer with a small project, some junior programmers lacking in the leadership skills necessary to complete your task correctly, on time, and on budget. It's most critical that whoever is going to lead your team understand your business. I would even recommend bringing that person to the United States in order for them to see how you do business, meet with a customer and other things of this nature. If that's not possible, go to ELEKS in person.

I've recently gotten a call from a customer who was disappointed in certain things. They wouldn't be specific, but they were simply not happy with how their project was going. They'd never met anyone from their team, except through Skype. This was the first problem. You have to make sure that the person leading your project understands you, your customers, your business, and your needs. If you don't have that confidence, don't start the project. You also need to know that the programmers assigned to your team have the same sense of urgency as yourself. You should, at the very least, inquire about their CVs and diplomas.

A personal connection is necessary. You can't hire ELEKS and hope for the best, which is true for any software development company. Once you've met with them, if you don't agree that your project manager is the right fit for the company, that issue needs to be changed first, before engaging on a yearlong endeavor.

5.0
Overall Score Much of my appreciation of them comes from a personal connection. If we simply communicated through Skype, and I'd never met the team, I would have felt a lot different.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It's easy to say that they missed one deadline or another, but I can guarantee that, for any technology company, deadlines are missed all the time. We've never missed anything to such an extent as to make me rate ELEKS as subpar.
  • 5.0 Cost
    Value / within estimates
    We wouldn't have worked with them for so many years if they weren't cost effective.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them. It's good for me when they are healthy financially.

.NET Development for Financial Tech Firm

"What sets ELEKS apart is the partnership and the actual rapport that they try to cultivate with their clients."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2011 - Ongoing
Project summary: 

ELEKS initially served as an emergency resource for overflow development work during peak periods. The team now focuses on building a product suite of MVC web apps using Microsoft .NET.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Head of Development, Financial Technology Firm
 
Verified
The Review
Feedback summary: 

ELEKS is flexible and accommodating in personnel allocations to meet business demands. The team meticulously tracks scope deviations and meets every goal despite a dynamic environment. They develop feature-rich apps, encourage feedback, and consistently seek to improve product performance.

BACKGROUND

Please describe your organization.

We are a professional services consultancy specializing in IT software solutions, predominantly for the legal and financial industries, with the first being our biggest practice area.

What is your position?

I am the head of development within the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ELEKS?

Our original goal was to have the ability of adding a couple of extra developers to our team during peak periods of project work. They were brought in as an emergency resource. ELEKS has performed so well in that role that our relationship has since expanded beyond that original capacity.

SOLUTION

Please describe the scope of their involvement.

We were looking to expand our products' scope, so we allowed the ELEKS team to focus on building our product suite. We've worked with them for the past five years in building a strong portfolio.

We handle most of the design aspects and coming up with the goals for our products, but their team acts as our builders and quality control. We rely on them throughout this process, and ELEKS has been very helpful.

They primarily develop our solutions in Microsoft .NET. Most of our software tends to be MVC [model-view-controller] web applications.

Their team varies in size depending on the project type. We've built our biggest product to date last year, which had a team of 8-10 developers on average working on it, while at its peak, it retained up to 20 people. We're starting new projects at this moment and only have a team of about 6-7 developers, which will be ramped up in the following months. One of the things ELEKS provides is the flexibility to do this. They are there to listen to our demands and are very supportive. Whenever we've needed a couple of extra developers in an emergency, they haven't failed us.

How did you come to work with ELEKS?

They were recommended to us by a longstanding partner, whose opinion was spot on. We're glad we got that recommendation.

Could you provide a sense of the size of this initiative in financial terms?

The annual development cost is around $400-500,000.

What is the status of this engagement?

We've been working with them for more than five years. It’s an ongoing relationship.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Generally, we evaluate milestones on a project-by-project basis. Lately, we've undergone fixed price and fixed goal projects with ELEKS, which are easier to evaluate. Even during our old project model, they've performed very well. There were instances in which we changed our minds and altered the scope. ELEKS is very good at tracking any such deviation. We are a very demanding client, but they've hit every goal set for them in terms of metrics.

Legal firms have set ways in which they have to do certain tasks, and working with companies from around the world, we have a diverse audience, but generally feedback has been very good. With each product released, we've gotten better at the process, learned new things from previous releases, and embellished certain features. The work ELEKS has done has not only drawn positive feedback, but has also opened up debates and discussions that we wouldn't have had otherwise. People have looked at a particular new feature and asked if it could be extended to do something more. The apps are feature-rich and have many possibilities.

How did ELEKS perform from a project management standpoint?

If we ever have to hit a quick deadline due to an upcoming tradeshow or similar situation, ELEKS will accommodate us. They assign additional people to our project and even work extra hours on weekends and during evenings.

There have been a couple of areas in which we approached them for particular skillsets which we were missing. As an example, a couple of years ago we were looking to make a mobile version of one of our products. It was a serious decision on our part between using an outside developer and recruiting internally. Within a couple of days, we'd received recommendations from ELEKS for capable people in their company. We had a call and met with one of their developers. This wasn't something we thought ELEKS would be able to help us with, but ultimately they pulled the resources out of their bag.

Overall, we haven't challenged them as much as other companies. We tend not to deviate much from the Microsoft stack. From what I've seen though, ELEKS is able to accommodate diverse requirements.

Recently, we've started looking at in-depth performance testing of our products. We gave them a scenario for what we were trying to achieve. Within a week, ELEKS had returned with a very detailed document of what our approach should be. It was something new for which we had limited expectations, but they came back with a solution that was precisely tuned to our needs. They know us as a customer, and have been able to deliver constantly.

We used to use Team Foundation Server, but have moved to Confluence and Jira for project tracking. This has come as a recommendation from ELEKS. They've been using those tools themselves for some time. They showed us how they work with them, and the process seemed an improvement from what we had.

What distinguishes ELEKS from other providers?

We get approached by a lot of offshore providers wanting to do work for us. I've had discussions with many of them. What sets ELEKS apart from similar firms is the partnership and rapport that they deliberately cultivate with their client. It's easy to have offshore resources with no real relationship and just an email address to which you send work.

The relationship we've built with ELEKS has been driven by them. They have a UK-based account manager who comes in to our office whenever there's an issue or there is a new project. They're very proactive in doing this. The staff in Ukraine are all English speakers, they engage us, and always prefer calling rather than making email chains. They're open to suggestions as well.

The fact that they have this openness and flexibility has made this engagement work. When I first started working with them, I was skeptical about offshore arrangements. In the end, we've made it work, and it's largely due to the ELEKS team's positivity throughout the engagement.

5.0
Overall Score Over all the projects we've worked on during our five years, I've been impressed with them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I wouldn't hesitate to recommend them.

Integrated QA Team for Aviation Software Firm

“When the release date would come, everything that ELEKS was expected to deliver was there.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2013 - Ongoing
Project summary: 

ELEKS conducts manual and automated quality assurance testing to maintain software quality. They also write technical documentation for a user manual and online help section.

The Reviewer
 
1-10 Employees
 
Kiel, Germany
Head of QA & Support, Mint Media Interactive Software Systems
 
Verified
The Review
Feedback summary: 

ELEKS consistently meets deadlines and adjusts additional resources as necessary. The team continues to deliver high quality work and demonstrate a thorough understanding of different products and QA.

BACKGROUND

Please describe your organization.

We are a provider of a training management system mainly for the aviation industry, but also to other customers. For example, we also do record keeping for pilot licenses. If you think of a pilot who is flying an A-380, he needs to be licensed to fly that plane. All those prerequisites and all the licenses are recorded in our system. Our system also calculates when a pilot needs to go for his next training to keep his license valid.

What is your position?

I am the head of QA [quality assurance] and support.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ELEKS?

I was not with the company yet when ELEKS was chosen as a service provider. They do a lot of testing for us. They help ensure that the quality of the software is as expected by the customers. The ELEKS team helps me on the QA, for both manual and automated testing. They also write technical documentation for the user manual and our online help.

SOLUTION

Please describe the scope of their involvement.

They mainly provide quality assurance support. There was also a project they worked on dealing with course content. A user can download manuals on an iPad app, which was developed by the ELEKS team.

For the QA team, there are mainly two people from ELEKS that work full-time for us. At times, there are some huge testing efforts needed, and the team was increased accordingly. For documentation, for the past couple of years, we only needed resources from them when new software was completed. At those times, we used between one and five people. This year, we have one permanent technical writer supporting us and writing ongoing documentation. When we have releases, our demand is higher, and they provide additional resources. For example, with the last release, we had two additional people writing the support documentation for one month.

How did you come to work with ELEKS?

I don't have this information.

What is the status of this engagement?

The relationship is ongoing. Our most recent milestone with ELEKS was completed September 24, [2015] and work on the next release has already begun.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

On the first project I did with the ELEKS team for the documentation, the timelines did not match what we expected. We had some meetings to identify some issues that were present, and they got resolved. Since that time, we have never had an instance of missed deadlines on our milestones. When the release date would come, everything that ELEKS was expected to deliver was there, be it the online help, the user manual, or the testing team. It's been two years now, and they've been consistently on time, and they have provided the level of quality expected. At this point, their work is very reliable.

How did ELEKS perform from a project management standpoint?

We use JIRA for project management and bug tracking and resolution.

What distinguishes ELEKS from other providers?

I haven't worked with other similar providers, so I don't have anything to compare. We are totally satisfied with ELEKS, so we've not had the need to search for a different provider.

Is there anything ELEKS could have improved or done differently?

No. I don't have any recommendations for them.

5.0
Overall Score It's really great working with them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'm satisfied, and it's good to work with them.

Offshore Mobile & Web Development for Computer Software Firm

"ELEKS goes above and beyond when it comes to solving their customer's problems."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
Project summary: 

ELEKS provides support to expand mobile development capabilities. They offer end-to-end product development, new product ideas, and thought leadership as well as traditional services like QA/QC.

The Reviewer
 
51-200 Employees
 
San Francisco Bay Area
Co-founder, Computer Software Firm
 
Verified
The Review
Feedback summary: 

ELEKS has a broad range of expertise in a variety of technology development areas and stacks. The team focuses on areas of excellence, delivers valuable creative problem solving. They staff efficient, competent technical personnel and practice effective project management.

BACKGROUND

Please describe your organization.

We're an enterprise software company. We have multiple products, and our area of focus is generally what you would call professional services industries. That encompasses any business in which professionals work with a client on a project by project basis. That can be accountancies, law firms, and consultancies, there are some people in financial services, there are even large Fortune 500 type companies, where they're so big that they run their own professional services businesses in-house. That's the broad reach of what our customer base looks like.

We tend to be pretty global in terms of where our customers are. There are a lot of them in the United States, but we also have customers in Europe and APAC [Asia-Pacific]. In a typical product that we sell, as enterprise software it can be a little bit complicated. It's pretty configurable. The expectation levels are pretty high for our customers. We engage with them in a project where the software gets set up and configured for them on a per-customer basis.

What is your position?

I am one of the founders.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ELEKS?

We began to work with ELEKS through a subsidiary. We did some process and culture change and adjustment to fit our model, and we've had a lot of success with ELEKS. We've actually expanded the relationship as a result.

SOLUTION

Please describe the scope of their involvement.

Most of the offshore development companies that are out there are just that - they provide contract development and QA services. ELEKS has a bigger picture view. They try to cover more of the product development from end to end, and to even staff and organize for centers of thought leadership and expertise within their company.

In particular, we've been working with them a lot on the development of our mobile apps. They have a department or a center of excellence, where mobile development is one of those, and what's actually pretty interesting and unusual about them is that they bring ideas to us sometimes. For example, they brought to us the idea of developing a prototype or a beta version of an Apple Watch app, which we agreed would be a good idea.

We worked together with them on that, and they delivered something to us that we could then show to some of our prospective customers. That was pretty cool. They brought what they thought was an innovative and valuable idea to us, and we worked together on that.

They are doing traditional development, software QA/QC [quality assurance/quality control], and other things like that for us. They are using a variety of technologies to work on our projects. It runs a range from the Microsoft .NET stack in some cases, to the various technologies that are used by native mobile platforms; that include Java, Objective-C, C++, and Silverlight. It's quite a broad range, and they have different people who have different areas of expertise. There's a larger team, but within that there are groups that are working on different technology stacks.

I think that the whole team size that works for us, in terms of product development, is somewhere around 20 to 25 people. We're building mobile apps on multiple platforms, so a good chunk of that is native mobile app development for iOS, Android, and Windows devices.

How did you come to work with ELEKS?

Our relationship with ELEKS began as a result of their engagement with a subsidiary. We maintained that relationship, and it's been very fruitful.

Could you provide a sense of the size of this initiative in financial terms?

We don't do much in the way of fixed project work. We actually employ full-time staff of 20 to 25 people on an ongoing basis, and when one feature or project is done, we find the next thing for them to do.

What is the status of this engagement?

We began working with them a few years ago, and our relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I think mainly what I have is anecdotal. I oversee an engineering organization that uses multiple such contract partners – some of them are offshore – to deliver software, so I have a basis for comparison. ELEKS is professionally as competent as any of them. Their ability to staff technical personnel is exceptional. What I find most interesting about them and sets them apart is their ability to focus on areas of excellence and provide thought leadership to their customers. That's unusual in my experience and pretty valuable.

How did ELEKS perform from a project management standpoint?

Comparing them with other development firms that I have worked with, I would say they are comparable in the ability to deliver work on time, within budget, and without major defects. They do provide project management. You know, software is a tough business, and there's never a piece of software that goes out on time, and there's never a piece of software that goes out without some bugs, but I think they are competent in that regard, just like most of the teams we work with are. They manage it, and they do a good job.

What distinguishes ELEKS from other providers?

In addition, I would say the thing that has really set them apart has been that broad reach and bringing their creative thinking to try to bring even more value to us. ELEKS goes above and beyond when it comes to solving their customer's problems.

Is there anything ELEKS could have improved or done differently?

This probably isn't their fault, it's sort of a part of the model of offshore development. They are several time zones away from us and that can make things a bit difficult. They try to accommodate us by having a work schedule that goes fairly late into the evening. Nonetheless, that can be a little difficult in terms of communication and turnaround times when there are more urgent problems or pressing matters.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Definitely. I would absolutely recommend them.

Product Development for IT Firm

“I think what is really special about their service [is] their flexibility, the openness, and the level of quality.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

ELEKS developed and launched a custom event management platform. Their resources included a team of full-stack software developers.

The Reviewer
 
11-50 Employees
 
Munich, Germany
CTO, Technology Firm
 
Verified
The Review
Feedback summary: 

The platform, which now allows for one-day event registration site creation, was met with market success and positive user feedback. ELEKS excels at identifying with and understanding the product. The team has a disciplined approach to industrial-grade sofware development.

BACKGROUND

Please describe your organization.

We are a company helping associations and organizations sell tickets for their events and activities, specifically looking at nonprofit organizations and trade associations. We work with professional associations that offer training courses or sporting associations that offer coaching, training, and things in this area. Those organizations usually are very much behind in terms of digitization.

Today, if you want to attend such a course, you have to send them a fax or a letter, and they will process it, the payment somehow goes offline, too. We try to provide the software service, where they can enter the courses into our system; be provided with a link or a widget, which they can then put on their websites; and everybody can register and pay online. With just one line of code, they can leapfrog to the current state-of-the-art in online technology and sell their events online.

That's the first pillar of our product area. Eventually, we want to extend this to managing all memberships of these organizations and go into other areas like communication with the members of the organizations.

What is your position?

I am the CTO of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ELEKS?

It was getting the basic system up and running properly. There was a very rudimentary, quickly hacked-together proof of concept, but we involved ELEKS for the first real public launch of the usable product. It was already at the initial stage and we needed them to build our functional prototype.

SOLUTION

Please describe the scope of their involvement in more detail.

Currently, we're using PHP in the backend. We are a web company, so the usual web front-end stuff. We are using JavaScript, HTML5 and CSS, like everybody else. I approached ELEKS to structure the whole system in smaller components, which can be replaced independently and, for each component, we can again decide which tools to use. Right now, it's PHP in the backend, but this may change in the future.

I took the role of the architect and made the technology decisions. We were allocated front-end and backend engineers and testers. I think ELEKS calls them "full-stack software developers," so I think we only have full stack software developers. Right now, we have two backend and three front-end developers, but we started smaller, with one backend developer who also did some of the front-end work.

We have a project manager, and she's required to do all the project activities onsite, but I also talk to the developers directly. ELEKS is very open to special approaches like ours. It was no problem to have every guy there get a webcam on his computer so that, with our regular conferences, we are actually seeing each other. We are not just having a call once a week, but we have one-on-one discussions as well. They're open to accommodating our requests and expectations.

We have definitely expanded the scope of their involvement, but it's really the one ongoing project, which is our product, and we're just extending the feature set.

How did you come to work with ELEKS?

The first contact was even before my time, and I think it was through a personal referral from somebody who had experience working with them. The original founders of the company started with ELEKS more than four and a half years ago, but they don't have technical experience. Then, I joined the team, I reviewed the work that ELEKS had done by then, and each of the developers. I was impressed to see the level of competency there. That's why we continued working with this setup and even continued to expand it.

The key criteria for choosing them was a combination of low cost, good quality, and trust. That's why the referral by that friend was so important – the trade-off between cost, quality and trust. Actually even looking at the fees, they are not the cheapest on the market, but it's the trade-off between quality and the cost. I think that's a good trade-off.

Could you provide a sense of the size of this initiative in financial terms?

It was maybe around €200,000 [approximately $226,000].

What is the status of this engagement?

The relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

As we are a startup, we don't have the time to identify benchmarks formally and then collect the data from our own situation. I'd say it's primarily from my experience at other companies when I can judge how long a task would take and whether the approach is smart or not. Then, I can judge whether ELEKS proposes a smart approach or the easier approach, which might cause more problems later.

I don't have a fixed number of benchmarks, but my own assessment is that they come with a good approach, they have a very disciplined way of developing, but you cannot assume this all the time. In terms of tools, you should really use issue trackers and bug trackers and test servers, so you see that they are used to industrial-grade software development and not just small hobby projects. I think that's also an aspect of quality.

I cannot give you any benchmarks or numbers, it's just my own assessment. Also, we have some advisors who are involved when we do a recruiting process. When we want to take somebody new into the team, their assessment is in line with mine, so it's not just my subjective opinion.

The feedback we've gotten from users has been great. The product is very successful in the market. It's difficult to reduce this to a certain feature because ELEKS is really our core supplier. Customers are delighted because we promised them we can get them their event registration site up within one afternoon, and it is actually like that. That's why they are very impressed because, so far, they were only used to IT [information technology] projects that took half a year or a year and, in the end, it still doesn't look and work as they were expecting it. In our case, we can really fulfill our promises.

How did ELEKS perform from a project management standpoint?

There were no issues with delayed or defective pieces of work. Of course, sometimes things take longer than originally planned but, in our case, this was because we were extending something – the scope was changed – so we really cannot blame them. In particular, when there's something going wrong, which is very rarely the case, then everybody is on board and working around the clock to fix it. That's also not something that I can usually rely on because we're not in the same room, but I need to have a trusting relationship with them, and that's definitely the case.

For the most part, they were able to meet the deadlines that we set unless we had changed the scope on them. Furthermore, what I would really like to emphasize is not only checking off the list of features, but also their ability to really identify with the product and understand it. If there is something that is not working as expected outside of their control, then still we are all on board and fixing it. It's close to having an internal development team.

In terms of project management tools, we're using JIRA. That's where the features and parts are clearly defined and then can be managed according to tasks and backlogs.

Sometimes, we do the strict sprints, where you decide what should be done within two weeks, and then you test and evaluate everything that's done after two weeks. This wasn't appropriate for our way of working, so now we're working independently and deploy something three times a week and then only once a week, just when something is ready. Actually, this was proposed by ELEKS as a more suitable approach. They proposed this and they were right. The development process is much smoother right now.

What distinguishes ELEKS from other providers?

The special thing is ELEKS adjusts to the expectations of the customer – they are open. Usually, they get a long document of what has to be done, then they make estimations, then they develop it for a few weeks and deliver it. In our case, it's really like working with an internal development team. We are in touch constantly through Skype and video conferencing. As I mentioned, everybody has a video camera on his desk.

I assume it was very unusual, but it was no problem to get into this state of working. I think the team members are actually enjoying it because it's a little bit different. In terms of the teams, they're very flexible and the management is very open to this. I think that's what is really special about their service – their flexibility, the openness, and the level of quality. One advantage of using such a supplier is you can scale the team much more easily than doing your own recruiting. Especially in markets like ours, in Munich, it's difficult to find talented developers. They have a pool of them, and they allow me to interview each of them before they join the team. But, from what I've seen, no matter whom I've interviewed so far, there's always a certain level of quality. That's also something special. I can trust that they have done a good pre-screening.

Is there anything ELEKS could have improved or done differently?

The quality is very good, and the relationship with the management is also very good. What you can always talk about is the price – they're not very cheap. They have been announcing for some time that next year they have to raise prices because exchange rates have changed, and so on. Of course, things can always be cheaper, but it's about the trade-off between quality and price. They're not the cheapest in the area, but that's acceptable for me because they deliver.

5.0
Overall Score because of their flexibility in all aspects of our relationship.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There was no delay that wasn't caused by our change of scope.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Very likely. Actually, I have already recommended them.

Solution Testing for Computer Software Firm

"They are very dedicated in ways that you don’t expect from an offshore provider."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

ELEKS conducted a large scope of manual testing during a short time period in preparation for a company acquisition.

The Reviewer
 
1001-5000 Employees
 
Tel Aviv, Israel
Doron Bar
Test Architect & Project Lead, AVG
 
Verified
The Review
Feedback summary: 

ELEKS provides qualified, talented testers on a daily basis. The team delivers efficient and timely work, even when the project scope changes, and seeks feedback for areas of improvement. They serve as a strategic investment partner and often offer valuable input.

BACKGROUND

Please describe your organization.

We are a leading antivirus company registered in the Netherlands and we have our development centers in the Brno, Czech Republic, Tel Aviv, and San Francisco.

What is your position?

I am a test architect. Before that, I was a testing team leader, testing manager for about five years.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ELEKS?

That was about four and a half years ago. The scope of work varied in a very significant manner. It was a testing challenge; we had a new product that we had to prepare for AVG, which had recently acquired us, and we didn’t have enough testers in our company to meet project demand. Basically, we started with other companies from India, but we were not satisfied, and since the AVG in Brno used ELEKS, we tried to work with them, too. We had a very large scope of testing in a very short period, and that was the need.

SOLUTION

Please describe the scope of their involvement in greater more detail.

Most of the tests were manual testing. In manual testing, we had everything; functionality, usability, server test, load and stress tests, the whole nine yards. This was the major scope of the testing. They dedicated several talented engineers that had a good understanding of not just the testing itself but also establishing an efficient testing environment.

How did you come to work with ELEKS?

They worked with AVG for some time beforehand. Our associates from AVG in Brno made the introduction and the recommendation.

Could you provide a sense of the size of this initiative in financial terms?

I’m afraid I’m not sure about the total cost because I wasn’t involved directly with this aspect.

What is the status of this engagement?

This particular project was completed about four years ago, but we are still working with them to this day. There are some negotiations about their scope of work at the moment, but it has only been testing services.

RESULTS & FEEDBACK

Could you share any statistics, benchmarks or user feedback from this engagement?

We are usually using eight testers a day. Right now there are also six testers in the mobile section. There were times when we had a lot of projects, and we were allocated 16 testers. The testers over there are very qualified and talented; they have degrees in computer science. The way we work is with a team leader, but I also speak with the testers directly. I can say that they are very responsible, they are working in a very dynamic surrounding. We sometimes change the task a few times a day. They work in an efficient way and deliver the results on time.

Also, there is a kind of retrospective that we are doing with them; sometimes they initiate it because they want to learn and to perform better. In general, if we weren’t satisfied we wouldn’t be still working with them. In the beginning, I used to give them the work and they provided the results, but now we came to a situation in which I regard them all as strategic partners. I explain to them the business logic behind our decisions, and sometimes I get valuable input from them. In general, we are very satisfied with their work.

How did ELEKS perform from a project management standpoint?

Until not so long ago, we used a testing management tool called DevTest, but most people don’t know it and maybe it’s not that good of a tool. We used a testing management system, and now we use JIRA for bugs and tracking. Even for the test management products, we import to JIRA.

What distinguishes ELEKS from other providers?

I think they care a lot about our input and about our products. They are very dedicated in ways that you don’t expect from an offshore provider. I think this distinguishes them, it makes it easy for me to work with them. From time to time, there are missed bugs and things like that, but even if I have a team here with me in Tel Aviv, things like that happen. It is a very low percentage of occurrences.

Is there anything ELEKS could have improved or done differently?

I don’t see any major issues, I really don’t. There are maybe some small issues, like the fact that not everyone speaks English that well. We are working in Agile, so there are a couple of testers in every team we have, and it works well. However, sometimes when we need something, we need all the testers together, and sometimes there are small issues of synchronization between all of them. In general, I am very satisfied with their work.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I really consider them partners, so we are talking with them about their effort estimation, and it’s not that I’m giving them a task and they’re supposed to deliver it today. We are discussing and we decide on a timeline, which they always keep.
  • 5.0 Cost
    Value / within estimates
    I'm not sure about cost estimates because I wasn't involved with that area.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I tried to recommend them for a long time, and I’m very satisfied.

Ongoing Development for Teleologica

“They understand how important it is to meet customer expectations.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
2001 - Ongoing
Project summary: 

ELEKS completes the technical design, coding, and information engineering for custom applications. The apps are designed to rapidly deliver new IT systems and implement updated business processes.

The Reviewer
 
1-10 Employees
 
Jersey, United Kingdom
Brian Coutanche
Director, Teleologica
 
Verified
The Review
Feedback summary: 

ELEKS consistently garners positive customer satisfaction. New products result from the success of previous projects and the coding quality receives high review from independent testers. The team works to a very high standard and applies information engineering disciplines to all their tasks.

BACKGROUND

Please describe your company.

Teleologica is a management-consulting boutique that provides services primarily to the public sector in smaller jurisdictions.

What is your position?

I'm the founder.

OPPORTUNITY / CHALLENGE

Could you describe the challenge that you were trying to address with ELEKS?

The work we do is in the area of business transformation, and one of the key things that you need for business transformation is the capability to deliver new IT [information technology] systems that automate business processes. So, the challenge that initially prompted contact with ELEKS was to find a partner who could work with Teleologica to deliver new IT systems rapidly that implemented updated business processes.

Regarding the technology and solutions we're working with, it tends to be a cloud-based product set with a browser-based front end, which is accessed both by users accessing the systems across the Web and the internal users accessing the application through a traditional browser.

SOLUTION

Could you describe the scope of their involvement in detail?

What ELEKS has done with Teleologica has been almost exclusively in developing bespoke applications, so the design and coding end of the project. We worked together on the requirements gathering and business process redesign. Innovation is handled elsewhere, and the technical design, information engineering is done by people at ELEKS.

How did you come to choose ELEKS as your partner?

This was a very long time ago and dates back to 2001. We did research, and we screened a number of organizations for the potential to work on a particular project that I had in mind as a test case for the working relationship. I was looking for a company that had strong IT capabilities, but also the flexibility to be agile in the approach we took. We needed someone to deliver rapidly and to high standards. ELEKS seemed to fit that bill best.

Can you give a sense of the size of the initiative in financial terms?

It varies a lot because it's project-based, but an indicative annual figure would be £250,000 [approximately $390,000].

What is the status of this relationship?

The initial project, in 2001, was extraordinarily successful and has led on to continuing a strategic alliance during the ensuing years.

RESULTS & FEEDBACK

Could you share any statistics, metrics or user feedback from this project?

One of the standard features of ELEKS is the ability to ensure that things happen on time and to budget. They're strong on that. In terms of results more generally, if one is thinking about quality in terms of customer satisfaction, our projects have enjoyed a consistently positive reception, and the work that we do is a direct result of references arising from the success of prior projects, it's a kind of a self-perpetuating cycle. All of our end customers have been very impressed with their products, and the feedback we receive usually revolves around adding new features rather than citing specific problems or defects for fixing.

I don't have any stats at my fingertips, but a number of our projects have been subject to independent reviews, for things like coding quality and other quality benchmarks. The independent reviews have rated the work done very highly.

Is there anything unique or special about ELEKS that really makes them stand out?

They do work to a very high standard. They apply information engineering disciplines to the work they do, and they do understand how important it is to meet customer expectations. I think those are the things that matter most about ELEKS and have been instrumental in their remarkable growth and success.

What advice, if any, would you give a future client of theirs?

Successful projects depend on a partnership, and it's a partnership involving all parties. If you want to succeed in those kinds of scenarios, you need to come into the relationship with that mindset about shared goals and shared rewards. If you adopt that approach, that will go a long way to ensuring success in the project.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're very good on that dimension.
  • 4.0 Cost
    Value / within estimates
    They've not been quite up there with the quality and timeliness.
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer