Your Tech Partner for Market-leading Products
ELEKS is the partner of choice for many of the world’s leading enterprises and technology companies. With about 2,000 experts across Europe, the US and Canada, ELEKS helps businesses elevate their value through custom software development, product design, QA and consultancy services.
Featured services and areas of expertise:
- Full-Cycle Custom Software and Application Development
- Product Design
- PoC Development and Feasibility Study
- Data Science
- Blockchain Solutions
- Security Advisory Services
- Capacity Services and Smart Teams
Company facts:
- 150+ active client accounts
- 69 Net Promoter Score
- 700+ end-to-end projects delivered
- In business since 1991.
- About 2000 employees as of December 2021
- Headquartered in Tallinn, Estonia, we have offices in Chicago, Las Vegas, London, Toronto, Berlin, Ajman, Zürich, Tokyo, Al Jubail and Ukraine.
To explore more, please visit https://eleks.com
6 Languages
- English
- Arabic
- Japanese
- German
- Polish
- Ukrainian
24 Timezones
- GMT
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headquarters
other locations
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7 Naukova St., Building GL'viv 79000Ukraine
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100 King Street West, Suite 5600Toronto, ON M5X 1C9Canada
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Seefeldstrasse, 69Zürich 8008Switzerland
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Ajman Chamber of Commerce, Sheikh Rashid bin Hameed Street, Al Nakheel 2AjmanUnited Arab Emirates
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18F, Yebisu Garden Place Tower, 4-20-3 Ebisu, Shibuya-kuShibuya City 150-6018Japan
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11 Put OrišcaSplit 21000Croatia
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9 Ulica Roberta Frangeša MihanovićaZagreb 10110Croatia
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Focus
Portfolio
Eagle Investment Systems (a subsidiary of BNY Mellon), Autodesk, ESET, TAIT, Acino, Blackboard, GRTGaz, IXM, WellAir

Client Testimonial - TAIT
"Of all the different partners that TAIT works with, ELEKS in many ways is the one that's been there the longest and that we trust the most", says Eric Grossman, Chief Business Officer at TAIT.
Check out what he and his colleague Jim Love have to say about ELEKS and why they have chosen us.

Flexible QA Team and Assessing IT Security Risks
- Faster product releases with a cost-efficient and flexible QA team
- Stronger enterprise-wide security risk management
ESET is one of the leading global cybersecurity providers that offers security products to over 110 million users in more than 200 countries and territories. The company was actively expanding their core product, ESET Smart Security (later renamed to ESET Internet Security), and required additional resources to establish an efficient testing process. Their primary drivers for outsourcing were cost efficiency and the possibility to scale resources according to their needs in a swift fashion.
With an offshore team of test engineers from ELEKS, ESET streamlines its expenses on testing efforts. The team flexibly meets challenging deadlines and delivers efficiently at peak loads.

Digital Experience for an Aircraft Configurator
- Versatile, intuitive and continuous digital experience
- Successful showcase at high-profile trade shows
To help manufacturers, suppliers and aircraft buyers on their digitization journey, PACE has launched Pacelab ACE, a comprehensive digital aircraft configuration environment which efficiently navigates the elaborate aircraft definition process in a single, clearly structured workflow.
The ELEKS team helped PACE design and implement the user interface for Pacelab ACE’s new web-based client application. To fully leverage the cloud-based solution and to meet the demand of customer-facing business stakeholders, sales representatives and consultants, it was crucial to deliver a versatile, intuitive and continuous digital experience on tablets, smartphones and other mobile devices, making it easy for geographically dispersed teams to collaborate and align on decisions.

Digitizing the European Gas Market Data
- Flagship digital transformation for the client
- Excellent feedback and quick adoption by users
GRTGaz Deutschland is a major European natural gas transmission system operator.The company was looking for a vendor who could lead them through the whole product development cycle for one of their internal startup ideas — a near real-time gas market analytics tool appygas.
During an on-site pre-sale visit, the ELEKS team impressed GRTGaz with their ability to instantly grasp their industry’s peculiarities and understand the drivers behind the project.The development team was staffed in just two weeks and the product's first version itself was delivered against a challenging deadline of only four months.

Building an Enterprise Suite for the Financial Services Industry
- Smooth delivery and reduced time to market for an enterprise product
- Expanded tech capabilities throughout the full product development cycle
Eagle Investment Systems is an American global provider of financial services technology and a subsidiary of BNY Mellon. Eagle contracted ELEKS to develop and continuously improve its enterprise suite of portfolio management technology system solutions.
For nearly two decades, ELEKS has provided Eagle with a wide range of services, including high-quality research, software product development, architecture design, quality assurance and technical support.
To read the full Case Study here

Delivering Six Retail Projects with Rapid Team Scaling
- Quick team scaling from two to 30 experts
- Six projects with flexible delivery models
Blackboard is a leading US provider of technology solutions for learners and educational institutions.The company's Transact division, which focuses on retail solutions for campus services, contracted ELEKS to upgrade their UI/UX and build an API for their self-service kiosk solution — a food court ordering system for campuses. Moreover, they wanted to expand their retail offering for campus services with a mobile application suite for bookstore management.
Blackboard preferred ELEKS to other vendors due to their strong UX expertise, flexibility in terms of cooperation models and the ability to quickly ramp-up and scale the project team.
Read the full Blackboard Case Study

Knowledge Transfer and Support of Pharma IT Infrastructure
- Providing support for 30+ software solutions and 300+ servers
- 2 months time constraint for knowledge transfer
Acino wanted to move its existing internal IT delivery Center of Excellence to Kyiv. For this, they needed an experienced external vendor with hands-on knowledge of the Pharma sector to take over operational knowledge, followed by the support and maintenance
of its infrastructure and portfolio of applications. What’s more, that needed to be done within two months.
Support scope encompassed 33 business-critical applications, vital infrastructure and BI services. Most of the apps were under GAMP standards and nine of them were involved in
medicine production. They covered manufacturing and business process and IT infrastructure applications.
Read the full Acino Case Study

Delivering a Cutting-edge Swiss Software Platform for Digital Pure Life Insurance
- Predictable development costs with a simple fixed-price contract
- Users can get pure life insurance coverage in less than 3 minutes
The The ELEKS team helped SafeSide create a technologically advanced platform that enables users to apply for pure life insurance policies online – fast and transparent – in an entirely paperless manner.
During a three-day product design workshop we helped SafeSide refine the product’s functionality and development strategy.
The team delivered a technology solution that fully digitises the underwriting process, calculates the individual coverage in under 3 minutes, and results in a paperless application and provisional coverage.
Read the full SafeSide Case Study

Specialized Market Research for Energy Sector Innovators
- Multi-aspect independent view on energy market trends
- Increased end customer satisfaction
The ELEKS Market Research team collaborates with Larta to create customized secondary market research reports. They investigate in-depth market data to provide Larta customers with comprehensive market information that they can use to refine their business plans and market launch strategy.
ELEKS regularly provides research in the following domains:
- Market research – we investigate market structure, its size and trends, customer segments, possible competitors and their recent deals and acquisitions, market regulations and legislation.
- Customer research – we prepare contact lists of potential B2B customers and partners, relevant business communities and associations.
- Competitor analysis– we search for competitors and investigate their positioning, clients, pricing and market shares.
Read the full Larta Case Study

Client Testimonial - Sam Fleming, President, Fleming-AOD
"It's the technical expertise of ELEKS that really distinguishes itself against all others." - Sam Fleming Sam Fleming, President at Fleming-AOD, explains how the ELEKS team helps his company produce superior deliverables for their customers. Check out what he has to say about ELEKS and learn why they have chosen us.

Developing an Automated Referral Recruitment Solution to Reach Best Talent Quicker and Cheaper
- 46% retention rate from referrals vs 14% from career sites
- Hiring process made 30% faster
We helped create a Kukatree referral recruitment solution – a web portal and a handy mobile app - equipped with an easy-to-use community manager dashboard, allowing users to manage their entire referral program.
With this new tool, companies can:
- create private and segregated communities of employees, clients and partners;
- post jobs;
- set rewards and share vacancies with their community.
The communities of referees can then refer candidates, share jobs by email or on social media – putting each vacancy in front of thousands of potential candidates.
Read the full Kukatree Case Study

Breaking New Ground in CSR with a Blockchain-powered Crowdfunding Charity Platform
- Streamlined CSR activities according to UN guidelines
- The client earned a solid reputation as a responsible business
As a part of its Sustainable Eco Society vision, Freewill wanted to create a Blockchain-powered crowdfunding charity solution, as well as consolidate its CSR initiatives into a single platform. ELEKS helped Freewill develop Spin – a trust-based crowdfunding web platform. The Spin platform invites individuals and businesses to become mentors for talented children and people in need by creating fundraising projects.
We used Ethereum Blockchain to secure transactions within Spin and establish full transparency of donations.
We also suggested the creation of a single platform to unify Freewill’s social initiatives. The Freewill platform provides users with a crypto wallet and tokens that can be used across the Freewill ecosystem, to access services and special features. It also has a platform-wide user rating and review system.
Read the full Freewill Case Study

Innovative Add-ons to SaaS Organisation Management Software
- Flexible, feature-based development and quick staffing for niche technologies
- Prompt response to the technology needs of end customers
Coras engaged ELEKS’s experts to expand and customise their SaaS project management solution with several innovative functional modules.
We offered Coras an optimal team composition that was able to craft quick responses to Coras customers’ needs, taking into account their industry and operational peculiarities. Over the course of a year, we have helped Coras to introduce several platform enhancements. Notable functions developed by the ELEKS team include a voice and text chatbot that assists with task management, a mobile version of the Coras platform built natively for Android and iOS, a business intelligence tool and a solution that secures a straightforward process of managing grants.
Read the full Coras Case Study

Advanced SaaS Solution for Content Authoring, Publishing and Distribution
- Reduced development costs and reduced time to market for the products
- Complete modernization of user experience
Xyleme's Learning Content Management System (LCMS) aimed to revolutionize the way enterprises create and deliver content.
Xyleme required a reliable offshore partner to help support the LCMS product evolution, quality assurance and maintenance tasks.
At peak periods, the ELEKS team consisted of more than 30 employees. We provided software development and QA resources to supplement the Xyleme team. LCMS evolved to be the industry’s most efficient content development platform for the rapid reuse of content across all types of web, print, tablet, and smartphone outputs.
Read the full Xyleme Case Study

Client Testimonial - Dan Naselius, President & CTO, Coras
“ELEKS has some of the strongest resources that we’ve seen. The people that we’ve been working with are deeply technical and have helped us to solve some amazing challenges.” – Dan Naselius
Dan Naselius, President and CTO at Coras, tells how the ELEKS team helped them introduce several important enhancements to their organisation management platform.
Check out what he has to say about ELEKS and learn why they have chosen us.
Read the full case study here

Unique AWS Serverless Architecture for Emotion Recognition App
- Innovation in video streaming with a breakthrough AWS serverless architecture
- Expediting the development by 30%, the product launched in just five months
Reactoo is a UK-based provider of digital media solutions.In late 2016, Reactoo contracted ELEKS to develop an application allowing them to capture and share videos featuring users’ live emotions in response to particular content or user experience. Reactoo required technology consulting and support in the development of a market-ready mobile application that needed to be launched in the short term.
The app took only five months to reach the App Store, which is 25-30% faster comparing to what other vendors offered. ELEKS’ unique technology competence allowed Reactoo to pioneer a breakthrough Cloud serverless architecture. Seamless collaboration among teams allowed ELEKS to drive and facilitate the discussion around requirements, clarifying and prioritising product scope and optimising costs as a result.
Read the full Reactoo Case Study

Data-Driven Digital Transformation of a Car Rental Business
- 3% increase in fleet utilisation rate
- 95% accuracy of demand prediction
Russmann is a Germany-based company that provides rental cars and vans, as well as vehicle sharing and leasing solutions .In 2016, Russmann understood the need for redesigning their operational processes to improve cost-effectiveness and increase its fleet utilisation rate. They wanted to transform the fleet management process and enable informed and more accurate fleet transfer decisions by making them centralised, automated and data-driven.
Russmann contracted ELEKS as a technology partner to help them address their needs with an efficient IT solution.
Read the full Russmann case study

Optimising a Logistics Digital Ecosystem
- 5x cost cut using apps for warehouse operations
- 230% increase in mobile user retention
Aramex is a leader in the global logistics and transportation industry with headquarters in Dubai and 18,000 employees in 69 countries. In late 2015, Aramex decided to look for a technology partner from Eastern Europe to support their entire delivery process. They needed a technology peer who could proactively contribute to design and ideation, rather than just provide development services under close supervision.
The client chose ELEKS for their best cost/value balance, extensive expertise in mobile UX, data science and R&D, as well as for their innovation culture.ELEKS managed to kick off the backlog of 17 projects in just nine months. They secured quick staffing of IT projects and scalable delivery capacities: the team scaled to 50 experts in just the first three months of working together in early 2016.
Read the full Aramex case study
Reviews
the project
Custom Software Development for Investment Research Company
“They’ve never skipped a beat on anything. The team keeps everything flowing.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m one of the co-founders of an investment research and distribution company in the investment community.
What challenge were you trying to address with ELEKS?
We wanted to develop a platform to facilitate our offering, but we were in a terrible situation. We initially worked with a developer who started building the product for us on .NET and C#. He bailed because he couldn’t deliver what we needed, so we moved on to another US-based group to build upon the existing code and framework. However, they also couldn’t get us where we wanted.
What was the scope of their involvement?
In the beginning, ELEKS had to work with patches of code, which definitely made the project more challenging. They analyzed the existing code in depth and rebuilt the database to extend it to what we needed.
The system is a solution for some regulatory changes in Europe called MiFID II; it manages content and independent research providers, as well as broker-dealers. With the two groups, there are two regulatory constraints that come around how the end consumer looks at the.01
4m.
Consumers are also divided into two groups: professional investors, which we classify as institutions with 100 million assets or more, and retail, which is anything outside that. The two groups can access different types of research.
ELEKS has built the marketplace using C#. They’ve developed a simple upload process for content providers and multiple features and downloading capabilities for the underlying investment professional. As a transaction portal, the team has integrated Stripe to manage credit card payments. Also, there’s a payment system based on invoicing third parties, which are the broker-dealers that manage payments for institutions. Additionally, they’ve integrated Zoom technology to allow video calls compliant with MiFID II.
What is the team composition?
Our initial development team had seven teammates, including a database expert, a project manager, and front- and backend developers. After completing the project, we scaled down to a smaller team with level two and level-three service management. We still have a project and account manager to monitor things monthly.
How did you come to work with ELEKS?
When we started having problems with our first development team, we hired a consultant. He put us in touch with 15–20 different groups, and I interviewed each service provider based in Argentina, UK, Canada, South Africa, and Ukraine. I brought it down to 2–3 companies. Our board of directors didn’t want us to go with a foreign group, so we ended up with the second development company.
When we had problems with the second US-based company, I immediately pivoted to ELEKS and told the board. ELEKS went above and beyond to win the contract. Their professionalism and quality of work were impressive, and they were reasonably cost-effective. Ultimately, I went to Ukraine and sat down with them to get the paperwork done.
How much have you invested with them?
We’ve probably spent close to $300,000.
What is the status of this engagement?
We began our engagement in July 2018. We’re currently still working with them, but another company has acquired us. I believe they’ll stop working with ELEKS by the end of December 2022.
What evidence can you share that demonstrates the impact of the engagement?
Compared to the two US groups we worked with, ELEKS has been night and day. The amount of detail and level of maintenance they provide is astonishing. Overall, they’ve done well in every aspect from beginning to end.
How did ELEKS perform from a project management standpoint?
They aren’t the most affordable group, but we haven’t had sticker shocks anywhere. Moreover, their communication is excellent. They’re on top of everything, and the level of transparency is remarkable.
We have the code on GitHub, a Slack channel, and Jira to see the progress.
What did you find most impressive about them?
Even though they had a lot of personal challenges due to the Russian Invasion of Ukraine, they’ve never skipped a beat on anything. The team keeps everything flowing. All in all, they’re one of the most professional groups we’ve worked with.
Are there any areas they could improve?
No, we’ve been super happy with their work. If we were to hire a development team again, we’d immediately go to ELEKS.
the project
Mobile App Design & Dev for Fintech Company
“They came up with new ideas and became an extension of our team.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of an online platform that enables retail people to vote and express their interest in corporate matters.
What challenge were you trying to address with ELEKS?
We wanted to build our first go-to-market mobile application. We had an internal team building the backend, but we needed design and mobile expertise.
What was the scope of their involvement?
ELEKS developed our mobile application from scratch. They used React Native for the iOS and Android versions and an API written in Laravel for the backend. The mobile application allowed users to register and log in utilizing social media. Users could connect their brokerage accounts to get updates on upcoming meetings and proposals from the companies they own and vote on issues.
What is the team composition?
The team changed throughout the engagement. At one point, we probably had 15 team members, but we had closer to 7–8 people at a steady state. We worked with project managers, contract coordinators, technical architects, UX designers, business analysts, engineers, and QA people.
How did you come to work with ELEKS?
We found them online through a listing site. We did our due diligence and came up with a list of potential partners. After an exhaustive exploration of different offshore and onshore firms, we narrowed it down to three companies. We made an RFP, and ELEKS returned with the proposal we selected.
Moreover, they were already deeply involved in the project before the engagement. They clearly understood what we were looking for and came back with a thought-out proposal. Also, they gave us the confidence that they could withstand challenging shocks, such as the Russian Invasion of Ukraine. In summary, ELEKS seemed to be easy to work with, and they were fairly priced.
How much have you invested with them?
We spent between $500,000–$2 million.
What is the status of this engagement?
We began our trial partnership in November 2021. The project started in December 2021 and concluded in July 2022.
What evidence can you share that demonstrates the impact of the engagement?
They delivered within the budget and timeframe we gave them. They also added features that weren’t even in our must-have requirements. Moreover, we went from zero to a finished product while they were invaded by Russia, and we still launched on time.
How did ELEKS perform from a project management standpoint?
They were highly responsive, and the team handled problems in advance. On two occasions, they saw that some people on the team weren’t performing to their standards, so they swapped those teammates and resolved the issue without missing a beat. We never lost a day’s worth of delivery thanks to their excellent project management.
We had regular meetings with the management and weekly meetings with the account manager. They kept us informed of adjustments, and we communicated through emails and Microsoft Teams.
What did you find most impressive about them?
I’ve been in the business for 30 years, and ELEKS was the best interaction I’ve had. They treated us as partners from day one and were flexible when we needed to change direction. Also, they came up with new ideas and became an extension of our team. Overall, everyone we dealt with was highly competent.
Are there any areas they could improve?
We had some trouble with Microsoft Teams, but it wasn’t their fault. We went through the COVID-19 pandemic, so Microsoft Teams was our primary communication channel. Sometimes it was clunky, so we’d have to switch over to Google Meet.
Do you have any advice for potential customers?
When they propose a start team, listen to them and take a chance on it. You’re on the same side of the table, so they’ll try to reach the same goals.
the project
IT Staff Augmentation for IT Services & Consulting Company
“No matter how late the hours were, they would do everything they could to help.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a program manager for Avantus Federal; we support the US government and its partners with a focus on intelligence, defense, and homeland security.
What challenge were you trying to address with ELEKS?
The project we worked on involved supporting the US Army Security Assistance Mission, which is focused on developing, delivering, and sustaining IT requirements to help build partner country capacities. We hired ELEKS because we needed to partner with a local Ukrainian company to help us develop and deploy information systems and install networks for the Armed Forces of Ukraine.
What was the scope of their involvement?
Our goal was to automate two information systems. One system required migration from a previous format to a newer one, and then we finished and deployed it to get it operational.
The information system was essentially created from scratch because very little helpful information could be migrated. The other system had been set up but hadn’t been used at all. We updated the system, expanded the capability, and trained soldiers to use it.
Some of the remote networks were new, so we went out and visited a few cities and bases; we also did site surveys and looked over all the equipment to prepare for the installation of those networks. We improved some of the remote sites that were already set up and offered new designs and engineering setups for them.
The project was running during the COVID-19 pandemic, so we knew we would run into supply chain issues. ELEKS was responsible for sourcing the materials, and they did that through local Ukrainian and European vendors, which saved time and costs. They purchased over $1 million worth of hardware and software.
They also provided translation services. Many documents had to be delivered to our US sponsor, and once they were approved, the sponsor wanted to share them with our Ukrainian counterpart. ELEKS was the team that translated all of those documents over. ELEKS also set up a training platform using Moodle to train future users of the systems virtually.
What is the team composition?
We worked with three different teams. Overall there were probably between 20–25 full-time employees. Each team worked on one of the three projects; we also had three project managers we worked with directly.
How did you come to work with ELEKS?
They were a reference from the US Army sponsor who had previously worked with them. We selected them partially because we needed a partner who had access to personnel and was trusted by the Ukrainian military to go onto bases and sensitive communication sites. We were initially going to split the work between two companies, but ultimately we were so impressed with ELEKS that we hired them for everything.
How much have you invested with them?
We spent more than $4 million with ELEKS.
What is the status of this engagement?
We worked with them between February 2021–October 2022.
What evidence can you share that demonstrates the impact of the engagement?
Our goal was to get the system ready and prepare the Ukrainian military personnel trained for system acceptance to eventually take over the operational use of the systems. The Ukrainian Defence Ministry approved the systems, and we were able to move forward with our goals.
How did ELEKS perform from a project management standpoint?
They provided great project management. They were very timely, professional, and always accessible. We were in different time zones, but they ensured that we were able to set up meetings. When we were in Ukraine, ELEKS was great about hosting us. We met in person for the kickoff meeting and flew out several times for other meetings, but we primarily communicated virtually. When the Russian Invasion occurred, we could no longer go in person.
Everything was conducted in a timely manner. ELEKS worked closely with the Ukrainian military to understand the systems and complete testing before the end of our contract. They had very strong collaborative skills and effectively worked with everyone involved in the project.
What did you find most impressive about them?
They were great about developing relationships with the people we needed for the project. They were focused on doing everything they could to help the military, especially after the Russian Invasion of Ukraine. No matter how late the hours were, they would do everything they could to help. Individuals on their team had to be evacuated, and they still focused on providing support.
They were also willing to fix problems and reach out to other resources when they needed assistance.
Are there any areas they could improve?
They struggled a little bit with translating documents and ensuring that they were writing in the style that the Ukraine military wanted. This slowed the process a bit because there were a lot of rewrites.
Do you have any advice for potential customers?
The more information you share with them, the more you’ll get out of the engagement. Whenever you have your requirements, share that with them as quickly as you can.
the project
Mobile & Web App Development for Software Dev Company
“I’m impressed with ELEKS’ personal attention to our project at every level.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the president of a software development company for transportation and ordering platforms. Our software is used for routing and deliveries; users can create orders from remote sales forces. Customers use their own accounts.
What challenge were you trying to address with ELEKS?
Initially, we hired them for expertise in mobile and web app development.
What was the scope of their involvement?
ELEKS provides us with a workforce to draw from for mobile and web app development. They have a large pool of talent with expertise in these areas, enabling us to draw from that pool as needed while our company grows.
Initially, the main purpose of their work was to deliver ordering systems for wholesale distributors. Since then, their role has evolved to building driver applications for wholesalers to confirm and audit their deliveries. The team has built our apps from scratch.
Our applications are B2B, and their primary function is ordering. The tools cater to businesses that order their own inventory and have distributors they order from. The product has ordering capabilities and a backend where distributors can receive and review orders. Then, a shipping component enables distributors to pick up orders, load trucks, track deliveries to the end user, provide credits, and handle whatever else may occur on the road.
ELEKS has gone through several rewrites of the apps over the last 20 years and has used various technologies, many of which have gone moribund or are no longer popular. They’ve gone from a Windows environment to .NET to online hosting to Windows Mobile, Android, and iOS. The team has also helped us with ASO and marketing services, for which they collaborate with us because we sometimes see optimizations that they may not.
We host all of our systems, and maintenance is a collaborative effort between us and ELEKS, where the team maintains products as needed. Currently, they’re improving and modernizing the applications, which are constantly evolving. The apps fundamentally perform the same tasks with new features, and ELEKS expands those features.
What is the team composition?
Although we used to work directly with their CTO, positions have changed, and their leadership has evolved recently. Still, we’ve always had a relationship with ELEKS’ C-suite executives.
How did you come to work with ELEKS?
A good friend who had been working with ELEKS recommended them. We chose them because they were a privately held company with a small number of shareholders, which made them easy to work with.
Their talent pool was also a factor in our decision; they had a very strong relationship with Lviv Polytechnic National University which enabled them to draw talent as needed from a large pool. Their hiring practice was top-notch, and the folks they introduced to us as potential team members were excellent.
How much have you invested with them?
We’ve spent significantly more than $1 million.
What is the status of this engagement?
We started working with them in March 2003, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We've had a very good collaboration with ELEKS and have been very lucky with our team. They offer a competent and flexible talent pool; their teammates are top-notch, and that has been consistent over the past 20 years. Our customer base has remained loyal to us, which is a direct result of our close collaboration with ELEKS. Customers rely on us for stability, and we have a very solid product resulting from our partnership with the ELEKS team.
More than 20 years ago, we had a couple of false starts where we provided our sketches and ideas as a guideline to other providers. They didn't have the creativity to deliver something optimized for the end user. Meanwhile, ELEKS has taken our initial ideas and greatly improved upon them. Working with them is like creating sketches for a comic book strip when we're not artists and then having an artist deliver exactly what was in our mind's eye.
How did ELEKS perform from a project management standpoint?
One of the most important aspects of our relationship is that the systems we provide to customers are mission-critical. Our end users begin their jobs very early, while customers make orders 24/7. Therefore, having a partner strategically located in a different time zone makes sense for us.
We primarily communicate through video conferences, chat, and email. We have meetings every day, and we've had that from the beginning. Our meetings are towards the end of ELEKS' day in Ukraine, which marries up with the beginning of our day in the US. Therefore, we can spend 3–4 hours together at most. This is great because it gives them alone time to work without constant requests interrupting them, which is valuable to us.
What did you find most impressive about them?
I'm impressed with ELEKS' personal attention to our project at every level. While I don't have to reach out to their CEO, I can at any time. Whenever I reach out to them, I get a very quick response, which is due to the quality of their people.
Are there any areas they could improve?
There's nothing they need to improve; we're satisfied with their work. Moreover, the team constantly asks if we need them to improve something, so we've never had a problem getting the results we need to remain successful. They know that as long as we're able to service the customer with an extraordinary experience, they'll remain our customer, and we'll remain ELEKS'.
Do you have any advice for potential customers?
Understand that ELEKS will provide you with alternatives, so be open to their suggestions because they won't lead you astray. Additionally, your project manager makes all the difference; so long as you have confidence in them, you can feel confident in your delivery schedule.
Many customers might consider ELEKS after a poor experience somewhere else. I'd advise leaving that baggage behind and staying focused on the results you receive from this team — you'll notice the difference.
the project
Staff Augmentation for Cybersecurity Company
"They had a good internal recruitment process and great staff growth and retention policies."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a cybersecurity company providing an extensive SASE solution to its customers.
I worked there as SVP of Engineering.
For what projects/services did your company hire ELEKS?
I hired ELEKS for building the UI for our flagship solution as well as for backend automation to support the scalability of the solution.
How did you select this agency and what were the deciding factors?
- Skill set of engineers
- Previus experience with the company
- An employee centric approach at ELEKS convinced me that as the company is vested in the grrowth of their employees, they would continue to grow and stay with the company.
Describe the project in detail and walk through the stages of the project.
- The project was to build a simplistic user experience for setting up network security for an organization that can be used by an IT manager rather than require a network security engineer.
- The configuration collected from the UI was then pushed into security appliances via a complex automation engine.
ELEKS was involved from the beginning of the project and the team from ELEKS was involved in making design decisions with our team, coding, testing, automation testing and project management.
Describe the recruitment process in detail.
I started with the hiring of a Dev Lead and a QA lead to setup the standards for the project and then leveraged them in hiring rest of the team over time.
Can you share any outcomes from the engagement that demonstrate progress or success?
The ELEKS team worked very closely with our team and within their internal group. The communication was very effective as a result of a local project manager within ELEKS being part of the team.
How effective was the workflow between your team and theirs?
With only 7 hrs time zone difference and with the teams changing their day schedule, we had almost 3-4 hrs overlap of work day. That allowed a very good communcation between onshore and offshore teams and easy hand-offs.
What did you find most impressive or unique about this company?
I find their approach towards staff most unique. ELEKS works towards creating a growth environment for the employees which ensure that they are able to attract and retain talent.
Are there any areas for improvement or something they could have done differently?
Like most other resourcing companies, they too have non super stars that they pulled into my project. I had to be vigilant about it and ensure that my team stayed an A team.
the project
IT Staff Augmentation for Cybersecurity Company
"That they've provided strong candidates for us."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m an executive at a cybersecurity company. We provide software for companies to help them protect their code.
What challenge were you trying to address with ELEKS?
We needed help with extra development resources for our internal needs.
What was the scope of their involvement?
ELEKS is helping us with staff augmentation for the development and testing of our software products. We started with QA tasks but decided to expand the project’s scope for additional software development efforts. Regarding the process, we provide the working resources with training around our products and code base so they can understand how our company works. Each developer brings their own expertise, skills, and tools, which are valuable assets.
What is the team composition?
We’ve mainly worked with Andriy (CEO), a sales manager, and an account manager.
How did you come to work with ELEKS?
Someone who had used their services referred them to me because they had a good experience. I used their services for another project and decided to bring them for this task.
How much money have you invested in this partnership?
So far, we’ve spent around $600,000 with them.
What is the status of this engagement?
We started working together in February 2020, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Their work has been instrumental in helping us deliver our development tasks on time and test the release, but the main KPI is that they’ve provided strong candidates for us.
How did ELEKS perform from a project management standpoint?
They’ve stayed on budget and delivered within our expected timelines. Regarding tools, we use Jira, GitLab, Trello, and Microsoft Teams.
What did you find most impressive about them?
Their best attributes are their team quality, responsiveness, ability to communicate in English, and cybersecurity expertise.
Are there any areas they could improve?
It’d be helpful if they were in a closer time zone because we have a 5–6 hour difference. Additionally, we think it’d be good if they had additional domain expertise in cybersecurity to differentiate them further from competitors.
Do you have any advice for potential customers?
I recommend working with them for your staff augmentation needs.
the project
Software Dev Staff Augmentation for Financial Services Firm
“They go out of their way to act as part of our team far more than a conventional outsourcing company might.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m an executive at a financial services firm.
What challenge were you trying to address with ELEKS?
We hired them as an augmented software development resource.
What was the scope of their involvement?
ELEKS augments my internal software development team and behaves as an extension of that team. They help build onto and further refine our existing proprietary applications. Throughout our collaboration, the scope of our engagement has grown and shrunk as project needs have dictated.
The team has worked on many different projects, and we've provided them with some documentation regarding the standards we work to. We build web applications primarily with a combination of web services and APIs, and the team has used technologies such as .NET. Additionally, ELEKS has performed some business analysis and project management work for us.
What is the team composition?
We've had larger and smaller teams depending on the project's needs. At the height of our engagement, we had 10 developers. Our team size now is smaller; we have three senior developers, two testers, a project manager, and a business analyst from ELEKS. Our team composition has been quite constant for the last couple of years.
How did you come to work with ELEKS?
I researched outsourced partners in Ukraine and selected three candidates. We did our due diligence on all three service providers and chose ELEKS after visiting them in person.
What is the status of this engagement?
We started working with them around September 2017, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We've had a very collaborative engagement. ELEKS helps us achieve our goals and deliver our software solutions on time. They're a very skilled group of engineers who are very attentive to our needs. They go out of their way to act as part of our team far more than a conventional outsourcing company might. Overall, we're very happy with our partnership.
How did ELEKS perform from a project management standpoint?
They're very responsive and deliver on time and within budget. We have a very flat organizational structure with ELEKS, so our lines of communication are very open; we meet with them frequently and participate in discussions. As for tools, we use Zoom and Azure DevOps.
English communication has also been key to our engagement, and everyone at ELEKS speaks the language.
What did you find most impressive about them?
I'm impressed with ELEKS' low turnover rate. When we started working with them, they were a smaller company, and I appreciate that we still have a few people who've worked on the project since the start. Their low turnover in key areas has helped us a lot.
Are there any areas they could improve?
There's nothing they need to improve; they've done a tremendous job, even though they're going through a very difficult time with the Russian Invasion of Ukraine.
Do you have any advice for potential customers?
I'd suggest you implement a very flat structure and enable the developers to reach out to you directly.
the project
Food Ordering MVP Development for Consulting Company
"We were most impressed by the collaboration; we worked well together."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of a consulting company that specializes in the delivery of digital platforms and applications for large enterprises.
What challenge were you trying to address with ELEKS?
We engaged ELEKS on roughly six projects. Most recently, we wanted to develop an MVP. Our goal was to create a platform that would reduce the need to touch to make customers more comfortable with ordering food.
What was the scope of their involvement?
Based on my concept, ELEKS built the MVP of our food ordering app. They handled everything, including the front- and backend work. Their team developed the frontend in Swift and the backend in Node.js.
What is the team composition?
About eight people from their team worked on this project. We collaborated with 3-4 developers, a designer, two analysts, and a project manager.
How did you come to work with ELEKS?
After a negative experience with a different company, a colleague recommended that I engage ELEKS.
How much have you invested with them?
We spent about $10,000–$50,000 on this project.
What is the status of this engagement?
We worked on this project between January–March 2020.
What evidence can you share that demonstrates the impact of the engagement?
We haven’t run A/B tests yet, but one restaurant’s piloting the platform. After two weeks, it secured roughly 500 downloads. We have daily recurrent users and repeat users as well as received positive feedback. The app functions as expected.
How did ELEKS perform from a project management standpoint?
Their project manager was great. To solve any challenges, communication easily flowed back and forth.
What did you find most impressive about them?
We were most impressed by the collaboration; we worked well together. Compared to that with other agencies, my experience with ELEKS was much better. We didn’t nitpick issues. Instead, we approached them together to come up with great solutions.
Are there any areas they could improve?
ELEKS could improve their sales pitches. Their team could be too technical, which may reduce engagement.
Do you have any advice for potential customers?
Be patient. Invest the time at the start of a project to find the right people. That will lead to a good partnership.
the project
Product Design for Entertainment Platform
"Their team 100% delivered on everything they promised, which was incredible."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder of an entertainment platform. It’s a social networking mobile app.
What challenge were you trying to address with ELEKS?
I needed a development agency to bring the concept of my app to life. I understood how to create a product but wanted help to fully validate the details and turn it into a real user experience and design.
What was the scope of their involvement?
ELEKS walked me through a product design process that validated the business proposition of my app, then created designs, tested them with my future users, continuously iterated, and created a full engineering scope create the app. I shared my target audience and design inspirations to help them understand my style. We even looked at my desires for granular details as specific as button style, progress bars, and more. This allowed them to refine the design inspirations just to my taste. After sharing designs for the app’s main screens, they did user research and produced a usability report. Finally, we landed with a full work breakdown structure outlining every single feature of the app and how it will be built.
What is the team composition?
I regularly interacted with about six people. The team included two business development teammates, two designers, a business analyst, and a tech lead.
How did you come to work with ELEKS?
I found them on Clutch. I reached out to them in addition to a number of other development companies. I realized that ELEKS was the right choice because our meeting went over the scheduled 30 minutes. Their team asked a bunch of intriguing questions and engaged with the concept. I could tell from our first call that ELEKS was excited to bring my app to life. It was a natural fit.
What is the status of this engagement?
We started the project in March 2020, and it wrapped up in June 2020.
What evidence can you share that demonstrates the impact of the engagement?
Coming into the engagement, I had a clear product vision. ELEKS clarified my ideas, making the product more solid. Their team also gained validation from users. During the tests, users said ELEKS’ designs were clear, intuitive, and natural. Without them, those tests wouldn’t have been possible. Their team delivered a clear and coherent UX, which was incredible. The designs make communicating the app’s value much easier.
How did ELEKS perform from a project management standpoint?
ELEKS had the best project management I’ve experienced throughout my whole career. I worked in a lot of different development environments. They were by far the best organizational team. This was hugely important to me and made for a strong, stress-free partnership.
What did you find most impressive about them?
I felt that their team was 1000% on my side. I trusted their ability to perform and never questioned whether or not they’d deliver on time. They consistently produced high-quality work on time. Their team 100% delivered on everything they promised, which was incredible.
Are there any areas they could improve?
I would have loved if ELEKS helped even more with the business aspects of creating an app. However, they did put me in touch with advanced technology experts and was willing to connect me with potential investors, which was great!
Do you have any advice for potential customers?
Meet with them and see if they’re excited about their work because that drives them.
the project
Development and Design for Industrial Manufacturing Company
“I am very satisfied, and I would recommend them to everyone.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a principal scientist at Siemens Corporate Technology. We do all of the pre-research for Siemens Corporation.
What challenge were you trying to address with ELEKS?
We did software development on a research-level in-house. This meant that all of the mathematic equations were solved and also programmed, but it wasn’t in the state that it needed to be for beta testing.
In a certain type of additive manufacturing, a core challenge is ridding the object of powder. The more complicated the object gets, the more difficult it is to get the powder out of these internal channels. Therefore, we needed an algorithm that would analyze the object’s geometry and generate the notion that is required to drain all of the internal channels.
What was the scope of their involvement?
ELEKS transformed existing Equipment Load Management (ELM) data into a proper and good-looking frontend system. They developed software that is used in ELM product lifecycle management close to the shop floor.
What is the team composition?
Our team worked with three people, but we had one main point of contact.
How did you come to work with ELEKS?
A former colleague of ours recently left the company and started a new position at ELEKS. Another colleague of mine knew that and made contact with them.
How much have you invested in them?
I think we spent around €11,000 (approximately $12,200 USD).
What is the status of this engagement?
The project in principal is finished and lasted from May–October 2019.
What evidence can you share that demonstrates the impact of the engagement?
They fulfilled the requirements, and we were extremely satisfied. It was too short for a milestone plan, but they knew everything that was required. The software they developed will help a lot in the industrialization of additive manufacturing.
How did ELEKS perform from a project management standpoint?
We made the requirements list together. We were in contact with one person in the beginning, and, after attending a public event with ELEKS, another person took over. We structured the project during this event dinner together. We had a very good relationship, and they responded to any inquiry we had very quickly. I am very satisfied, and I would recommend them to everyone.
What did you find most impressive about them?
We were very close to the product lifecycle management, software topics, and computer-aided design. I was really impressed with how fast and how well they implemented these different requirements of file handling, but also with their capabilities in 3D object graphical presentation and graphical data handling. I would say that the broad scope of work they handled impressed me the most. They also quickly understood the different requirements we had, which came from completely different fields.
Are there any areas they could improve?
For this project, there weren't.
Do you have any advice for potential customers?
You can trust them; they do good work.
The client has been highly satisfied with ELEKS’ work and performance. The team has kept an impressive level of detail, and they stay on top of everything. Overall, they’re outstandingly professional and transparent. They communicate and manage the project through GitHub, Slack, and Jira.