What evidence can you share that demonstrates the impact of the engagement?
The quality is good. They have a great level of knowledge. They’re not afraid to ask questions. If they don’t agree with something, they tell us. We like their open spirit. We don’t write a full statement of work in detail. We just give them a general idea of where we want to go, and we discuss our options. Their level of interaction and their ability to understand us and talk with us on the same level has been very good. They understand our need to have some sense of control and follow up of the product.
How did EffectiveSoft perform from a project management standpoint?
If we need to talk to them, they’re available within a couple of hours. If something goes wrong, they call us. We have never seen them, but we’ve had a great collaboration over Skype weekly or daily. We also use email and JIRA for Scrums, communication, and documentation. It’s like they’re in the next office. We have multiple offices across Belgium, so we’re used to communicating without seeing people. We can share screens and see what’s going on. They also use our architecture documentation tool, Enterprise Architect from Sparx, to create the documentation. Our own internal development team works together with their team, and it’s been perfect.
In Belgium, we have three official languages and the fourth language is English. Their English was exceptionally good and very understandable.
What did you find most impressive about them?
They are the right mix for our type of company. With the complexity of our applications, we really needed a completely stable team. It takes months to understand what these applications do and how they are integrated into our systems. That’s why we chose a small, dedicated team.
We have been pleasantly surprised by their governance, how they follow up, and their open communication. They have good ideas on how to do things differently because of their technical expertise. If we have ideas, we have very constructive discussion around them. The quality has been exceptional. The delivery was fast and very good.
Sometimes we wanted to start into a new area and they took training for that. A week later, the developers knew what they had to do and they were complying with the new technology.
Are there any areas they could improve?
There are some delays getting over the border to them, but overall it goes very smooth. Communication can always be better, but I have no complaints. It’s not often that we have such good collaboration.