Eastgate Software JSC

BACKGROUND

Introduce your business and what you do there.

Liventus is a consulting company that works with medium and large fintech, e-commerce, and engagement firms. I’m currently an application development manager. When I started working with Eastgate Software, I was a technical lead. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eastgate Software?

Our clients needed to create new technologies, and our in-house talent didn't fit their requirements. Since we didn’t have an experienced mobile developer, we decided to find a vendor. We looked at a freelancer website, but it was a horrible experience.

SOLUTION

What was the scope of their involvement?

After building small mobile apps and a few pilot projects, we started creating larger mobile and backend development projects. Over the past three years, we’ve completed six or seven applications. We still do small projects. They took care of 90%-95% of the process, although we helped them with deployment and production.

One of our larger projects was native Android and iOS applications for a franchise company with about 100 stores. The apps collected customer information from a tablet and fed it into the CRM, which integrated with Salesforce. Eastgate later upgraded to a hybrid development app called Submarine. We provided the wireframes and designs and they developed the backend, created an API, and hooked it up to other systems. They've maintained the app for two years.

Another app was a 3D scanner that captured and created a heatmap of a person's foot. They developed a backend based on existing hardware, and their design team created the mockups and wireframes. Once we approved it, they added a fancier UI to the wireframe. They completed this app in May 2018, and they still do maintenance.

What is the team composition?

We originally worked with two mobile developers. When we tackled larger apps, the team grew to five developers, a QA person, and the technical lead. I communicated with the technical lead and the project manager.

How did you come to work with Eastgate Software?

We were referred to Eastgate Software, and I trusted the person who suggested them.

How much have you invested with them?

We spent $55,000.

What is the status of this engagement?

We worked together from October 2015 to May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app for the franchise company looked great and earned excellent feedback. We had tried developing it with a freelancer, but it was horrible. Eastgate Software took many practice steps and handled everything well.

The client said the app looked professional, as if it had been developed by an agency in the United States. It worked smoothly and presented no problems. Eastgate Software helped us detect unforeseen performance issues and suggested that we upgrade the server memory. 

How did Eastgate Software perform from a project management standpoint?

In early 2016, we had some hiccups. I gave feedback to the manager and they improved quickly. From that point on, their project management was great. They sent daily reports, and we communicated using Skype. I wasn't involved with development other than user acceptance testing.

What did you find most impressive about them?

They were proactive, they had experienced developers, and they kept improving.

Are there any areas they could improve?

The most challenging thing was the 12-hour time difference. When we started our day here, they finished theirs. It was difficult to communicate at the beginning.

BACKGROUND

Please describe your company and position.

I am the Manager of Maki Design

Describe what your company does in a single sentence.

Maximizing the traditional beauty of the áo dài, helping brides shine on their wedding day with handcrafted embroidery, carefully selected colors, and materials. Drawing inspiration from Vietnamese culture, architecture, and history, aiming to blend traditional and modern elements seamlessly.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastgate Software JSC to accomplish?

• AI
• AI Chatbot

SOLUTION

How did you find Eastgate Software JSC?

• Online Search
• Referral
• Clutch Site

Why did you select Eastgate Software JSC over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Eastgate Software JSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EGS developed a sophisticated AI chatbot tailored to our business needs. Their expertise ensured seamless integration of natural language processing (NLP) capabilities, automation features, and user-friendly interactions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI chatbot developed significantly improved our customer engagement and operational efficiency. Their technical expertise, proactive approach, and deep understanding of AI-powered automation made them an invaluable partner. We were highly impressed with their problem-solving skills and ability to translate complex requirements into a seamless, functional solution.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EGS demonstrated exceptional project management skills, ensuring timely delivery of milestones and maintaining clear communication throughout. Their ability to coordinate effectively and adapt to our evolving needs contributed to the overall success of the project.

What was your primary form of communication with Eastgate Software JSC?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was the combination of technical excellence and strong collaboration skills. Their team was highly professional, approachable, and dedicated to delivering the best possible outcome. Their ability to blend AI innovation with practical business applications truly set them apart.

Are there any areas for improvement or something Eastgate Software JSC could have done differently?

We are completely satisfied with EGS’s work and have no suggestions for improvement. They delivered beyond our expectations.

BACKGROUND

Please describe your company and position.

I am an executive at JayLev Digital

Describe what your company does in a single sentence.

help businesses grow by developing strategies to promote their products or services, increase brand awareness, attract and engage target audiences, and ultimately drive sales and revenue.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastgate Software JSC to accomplish?

• We hired EGS to develop and maintain a scalable, user-friendly web application with robust backend functionality to support high transaction volumes. The project also aimed to integrate third-party APIs and implement advanced data security features.

SOLUTION

How did you find Eastgate Software JSC?

• Online Search
• via their Website

Why did you select Eastgate Software JSC over others?

• High ratings
• Good value for cost
• Company values aligned
• EGS stood out for their experience in developing enterprise applications

How many teammates from Eastgate Software JSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included:

Developing a dynamic web application for real-time financial data processing.
Implementing user authentication and role-based access controls.
Creating APIs to integrate with third-party financial platforms.
Delivering a mobile-responsive interface optimized for various devices.
Setting up a secure database for sensitive user data storage.
Comprehensive documentation, and ongoing technical support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Beyond the technical results, working with EGS fostered a strong sense of partnership. The developers were responsive, proactive and quick to react to issues, making the entire process seamless. The team's interaction and ability to integrate with our team were key factors in the project's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EGS's project management was outstanding, not only in terms of deadlines but also in terms of responsiveness and communication. The developers consistently demonstrated high technical competence and were keen to explain complex solutions in a way our team and clients could understand. They made us feel like a priority at every stage of the project.

What was your primary form of communication with Eastgate Software JSC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

EGS impressed us with their technical expertise, proactive problem-solving approach, ability to understand the unique challenges of a marketing agency and dedication to meeting our business goals.

Are there any areas for improvement or something Eastgate Software JSC could have done differently?

I didn't notice any.

BACKGROUND

Please describe your company and position.

I am the Manager of a hospital.

Describe what your company does in a single sentence.

The hospital has 10 departments: Examination Department, Emergency Resuscitation Department, Paraclinical Department (X-ray, Laboratory, Gastrointestinal Endoscopy, Ultrasound), General Internal Medicine Department, General Surgery Department, 3-specialty Department (Eye-Dentistry, Ear, Nose and Throat), Anesthesia and Resuscitation Department, Obstetrics and Gynecology Department, Traditional Medicine Department and Pharmacy Department.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastgate Software JSC to accomplish?

• Software Development

SOLUTION

How did you find Eastgate Software JSC?

Online Search

Why did you select Eastgate Software JSC over others?

• Good value for cost
• Quality people

How many teammates from Eastgate Software JSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered outstanding software development services that consistently exceeded our expectations, demonstrating excellence in every aspect of their work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We found a highly skilled and professional team that stood out for their exceptional interpersonal qualities. Working with them was an enjoyable experience, as they approached every task with the utmost dedication and excellence. Their impressive level of expertise exceeded our expectations, and we are thoroughly satisfied with our decision to collaborate with them-a truly top-tier software development team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire process operates with impressive precision and efficiency, much like a perfectly calibrated timepiece. The skilled project managers ensure flawless execution, consistently delivering exceptional results that surpass our expectations. Their keen focus on timing and coordination has been key to our absolute satisfaction with their services.

What was your primary form of communication with Eastgate Software JSC?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us the most was the exceptional caliber of their team. They possess a unique blend of technical expertise and strong interpersonal skills. Each member showcased remarkable professionalism while maintaining a friendly, approachable nature that made collaboration seamless. Their ability to excel both technically and in personal interactions truly distinguishes them in the industry.

Are there any areas for improvement or something Eastgate Software JSC could have done differently?

We wouldn’t change a thing. We are fully satisfied with their work and appreciate it just as it is.

BACKGROUND

Please describe your company and your position there.

I am the general manager of Ominext JSC. We are a technology company that provides IT solutions for health and medical firms in Japan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eastgate Software?

We contracted with Eastgate Software’s AI/machine learning team to build the technology necessary for a new product.

What were your goals for this project?

We wanted to build an application that automatically detects, numbers, and labels every tooth from dental x-ray images.

SOLUTION

How did you select this vendor?

A close friend of mine recommended Eastgate Software.

Can you go into detail about the services they provided and the scope of the project?

Our five-month engagement consisted largely of Eastgate Software researching and providing us with several different approaches to our problems. After selecting the most appropriate solution using AI, they worked diligently to produce a software package that exceeded our expectations.

What was the team composition?

Their team has one project manager, two technical engineers, one data scientist, and one QA technician.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Eastgate Software delivered a product that features greater detection precision than we initially expected. Every demonstration and presentation ran smoothly. We anticipate further collaboration on a larger project based on their work.

How was project management arranged and how effective was it?

Their scrum master effectively managed all team members and projects. Their communication with our team was always direct and timely.

What did you find most impressive about this company?

They take a very professional approach to all manners of the project.

Are there any areas where they can improve?

No, I am quite happy with their services.