Droxic

BACKGROUND

Please describe your company and position.

I am the Tech Lead of eBrands Global

Describe what your company does in a single sentence.

We acquire, operate and scale ecommerce brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Droxic to accomplish?

• Integrate our ecommerce sales channels with Brightpearl
• Migrate to an event driven architecture
• Rebuild our dashboards with a new UI

SOLUTION

How did you find Droxic?

Referral

Why did you select Droxic over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Droxic were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We initially hired Zoran to assist us with an integration to Brightpearl, our order and inventory management system. He also helped us migrate to an event driven architecture and develop a new UI for our dashboards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our Brightpearl integration was deployed successfully and on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zoran was imbedded in our team - we didn't need to use any project management resources from Droxic.

What was your primary form of communication with Droxic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They resourced a great developer!

Are there any areas for improvement or something Droxic could have done differently?

Nope!

BACKGROUND

Please describe your company and your position there.

I'm the founder and owner of CrewPlanner BV

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Droxic, and what were your goals?

We hired Droxic do develop an activitylog for our system. We supplied them with a product manager and a function sheet, the goal was to have a working code in 3 months.

SOLUTION

How did you select Droxic and what were the deciding factors?

We knew one of their sales representive in person and therefor wanted to outsource it to them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We supplied them with a technical specification and gave them a direct line to our lead developer and product manager. They were to follow to specifications, code was to be written in PHP.

How many people from the vendor's team worked with you, and what were their positions?

1 sales rep 1 project mananger 1 developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Major failure, code never worked and was full of bugs. Decided to pull the project from them.

Describe their project management style, including communication tools and timelines.

We communicated through Slack. They have no management style, they have no idea what they are doing.

Are there any areas for improvement or something they could have done differently?

I have no idea where to start, in my opinion hire a better HR person and more qualified Managers.

Company Responses

The vendor responded on February 8, 2021.

We do not agree with the views/opinions given. 

Due to the complexity, we proposed to work 6 weeks on the project based on the list of items provided by the client (with a goal of full completion in 3 months). Never did we agree on delivering all the items from the list within the original contract of 6 weeks. 

Our goals were:

1. To understand the app and the items required.
2. Start to develop the new items.
3. Set up a structure for the best collaboration possible.
4. Once we have done our first 6 weeks, to come up with a plan/schedule for all items

Our communication was via Slack, email, phone, and a shared project showing all items and the status per item.

We faced several issues with missing user documentation, testing and review availability on the client’s side, and delay in getting replies feedback.

The complexity of the project lies in that we could have developed 1 set of items, but that would mean that it did not match another set of items, making it look like “bugs” although the functionality was working as agreed upon.

We spent a lot of goodwill, good intentions, several developers and time (over 20 weeks) based on the original contract of 6 weeks. And even after our new action plan and additional agreement, the client refused to respect the contract and the annex.

We wish the client a lot of success in completing the project with a different partner.