Dream Soft4u : Leading the AI Revolution in Healthcare & Enterprise Solutions

BACKGROUND

Please describe your company and your position there.

Alexiacare Corporation is an EMR/EHR vendor. We are located at 11207A Lockwood Drive, Silver Spring, MD 20901, USA. My name is Prince Ojong. I am the founder and chief executive officer of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DreamSoft4u Healthcare IT Solution, and what were your goals?

To build a new, affordable, and integrated web application to streamline patient accounting and documentation in the healthcare workspace.

SOLUTION

How did you select DreamSoft4u Healthcare IT Solution and what were the deciding factors?

Prior to hiring Dreamsoft4u, I had hired many offshore vendors (Smart Data and eNest; they could not handle the job). Dreamsoft4u showed me their EMR prototype; this prototype convinced me they could do the job. Particularly, I was impressed by the honesty and knowledge of Sanjeev, the team leader of Dreamsoft4u.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

AlexiaHTC is a big project. So far we have completed many modules: EMR/EHR Billing Patient Portal ePrescribing Radiology Laboratory We are working on a module for document storage, which should be ready in February.

How many people from the vendor's team worked with you, and what were their positions?

10 people from Dremsoft4u have been working on the project. Their positions are: Team leader, web designers, programmers, developers, and quality assurance.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

On the whole, we are happy with Dreamsoft4u.

Describe their project management style, including communication tools and timelines.

Excellent communication. The guys are available to us all the time. We communicate by email, text messaging, and phone calls.

What did you find most impressive or unique about this company?

The guys know their stuff. They understand the US market.

Are there any areas for improvement or something they could have done differently?

I wish I had known them a long time ago.

BACKGROUND

Introduce your business and what you do there.

We provide an electronic health record (EHR) software for chiropractors. I’m the CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DreamSoft4u Healthcare IT Solution?

They provided a solution for us to generate claims using an EDI ANSI 837 format.

SOLUTION

What was the scope of their involvement?

There’s a lot involved in creating claims for insurers. Our software registers all the data such as insurance carrier, patient name, birth date, and insurance information. That data is used to create claims in a specific industry format called ANSI 837.

It’s been a year-long project with multiple iterations and improvements, as we added claim houses. DreamSoft4u Healthcare IT Solution had experience in doing this for other clients, and we relied on that to make the solution work. We provided them specific data elements based on which they generated the EDI file.

What is the team composition?

We worked with one developer and his boss.

How did you come to work with DreamSoft4u Healthcare IT Solution?

We posted a job on Upwork, got a number of responses, and had a Skype call with DreamSoft4u Healthcare IT Solution.

How much have you invested with them?

The cost of their work so far is between $30,000–$40,000.

What is the status of this engagement?

We started working with DreamSoft4u Healthcare IT Solution around October 2019, and the engagement is ongoing. We’ve been using the software for more than eight months, and we’re continuing to make small iterations as we integrate with new clearinghouses.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software is producing the results we’re looking for. Claims are being accepted by clearinghouses and insurance carriers, which was the ultimate reason for making it.

How did DreamSoft4u Healthcare IT Solution perform from a project management standpoint?

DreamSoft4u Healthcare IT Solution does pretty well. They don’t have to manage too much. Their team knows what the task is. They produced the tool that generates the files and anytime we need new iterations we give them the information and they’ll update the tool within a few days. We typically communicate through Skype. 

What did you find most impressive about them?

They’re a very honest company and deliver on what they promise. We know that we’re not going to waste our money. We’re getting what we paid and asked for.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for future clients of theirs?

You should have clear expectations on what you want and then relay those expectations to DreamSoft4u Healthcare IT Solution on a call. As long as everyone is on the same page, you should get the output you’re looking for.

BACKGROUND

Please describe your company and your position there.

I am project manager at a medical IT startup. Our company has a team of up to 15 people (growing) and we are planning the launch of first version soon.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DreamSoft4u Healthcare IT Solution?

As a medical startup in United States, being HIPAA-compliant is needed. We didn't have relevant experience of this regulation and while there was resources we could find and use, it looked overwhelming for us.

DreamSoft4u team already had similar experience of helping medical startup in United States, so they provided guidelines, checklists and verbal knowledge which we needed to confidently proceed with next steps such as compliance testing of the software and creating HIPAA-compliant hosting architecture.

What were your goals for this project?

Our goal was to gain clarity on what we needed to do to become HIPAA compliant.

SOLUTION

How did you select DreamSoft4u Healthcare IT Solution?

I relied on a recommendation from my colleague at Toptal who had experience of working with them.

Describe the project in detail.

After several discovery meetings (where DreamSoft4u team has got known with the software), they shared checklists and guidelines we needed to satisfy.

They also tested the software against that checklist and they have given us a to do list of what should have been done by our tech team. We did it and they checked it again. It was iterative process for about 3-4 weeks.

What was the team composition?

Initially, it was a manager. Soon, a tester has joined to proceed with the testing process. Later, DevOps person joined who helped us define architecture of production server based on HIPAA recommendations and requirements.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are not launched yet and the work itself is not demonstrable by nature.

How effective was the workflow between your team and theirs?

Mainly, I had communication with manager. After contract was made, we quickly moved from Email to Slack. The team was responsive to messages.

What did you find most impressive about this company?

The project was not challenging or big-enough for me to share highlights.

Are there any areas for improvement?

English communication (although I had right expectations before beginning) and better organization of deliverable files so that they are easy to read would be great time saver.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a health IT company. We work in the teletherapy space; we have online mental health counseling specifically for college students.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DreamSoft4u Private Limited?

We needed help with web development.

SOLUTION

What was the scope of their involvement?

DreamSoft4u built our web-based solution from the ground up using PHP and CodeIgniter.

What is the team composition?

I mainly interact with the project managers who have a team of two developers working on our project.

How did you come to work with DreamSoft4u Private Limited?

We wanted an overseas partner because they’re more cost effective. In interviewing different firms, we were looking for someone with expertise and experience in building healthcare IT solutions. DreamSoft4u seemed to have that experience and understood the space and the different security protocols we needed to follow, so we hired them.

How much have you invested with them?

We’ve spent between $15,000–$20,000.

What is the status of this engagement?

We started working together in September 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were able to cost effectively get our minimum viable product (MVP) functioning and start working with our first customers.

How did DreamSoft4u Private Limited perform from a project management standpoint?

We’ve had 3–5 different project managers because some left. That led to changeover issues and having to reexplain our project. At one point, we didn’t even have a project manager.

We outlined the initial scope, and they said it would take about three months to develop the solution. It ended up taking about 4–5 months longer than that, which was frustrating. However, now that we’ve been working on smaller projects, their estimates are better.

They don’t use a project management tool, so we mainly communicate over email and exchanging Word documents. Communication has been one of our biggest challenges, especially because of the time difference. It’s been hard to connect with them during regular business hours—we have to talk very late or early, which isn’t always ideal.

What did you find most impressive about them?

The platform’s interface is good; people like the design and the layout. DreamSoft4u is highly cost effective, which is a huge plus.

Are there any areas they could improve?

They don’t seem to have any sort of project management system, so it’s hard to track changes, updates, and progress.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a healthcare analytics firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DreamSoft4u Pvt. Ltd.?

We have a big data analytics platform for managed healthcare. We have our own developers who developed our application, but we ended up deciding to outsource the interconnectivity part.

SOLUTION

What was the scope of their involvement?

Dreamsoft4u is one of the partners we picked to help us with some applications to be able to test our systems’ interconnectivity. It’s a sandbox (i.e., isolated testing environment) that we use to test our connectivity, APIs, and system interfaces. We have our past environment in Amazon Web Services (AWS), which is the area that DreamSoft4u coordinates. They’ve set up the Amazon EC2 and remote backup system (RBS) environments. They’ve also used PHP to connect to the backend of the RBS.

What is the team composition?

They’ve assigned two developers.

How did you come to work with DreamSoft4u Pvt. Ltd.?

Their healthcare knowledge was the main reason we chose them. I’ve worked with different companies in India who were very good, but they didn’t specialize in healthcare.

What is the status of this engagement?

We started working together in 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re not using the products they developed in a live environment. It’s more like a sandbox for connectivity purposes to test our APIs. We’re in the middle of the process, so I can’t comment on any results yet.

How did DreamSoft4u Pvt. Ltd. perform from a project management standpoint?

Rohit (Software QA Analyst, DreamSoft4u Pvt. Ltd.) is very organized. The team is very responsive and has done everything we’ve requested. They’ve come up with a good project plan, developed milestones, and followed up on what they’ve promised. There have been some changes in the process that have resulted in missed deadlines, but they’ve managed to adjust things in order to complete tasks. They’ve used Excel for project management.

What did you find most impressive about them?

I have no comments in this area.

Are there any areas they could improve?

I’ve worked with other firms that use project management tools to allow for better follow-up and to track the work. DreamSoft4u should start using something like that.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an electronic medical records (EMR) product company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DreamSoft4u Private Limited?

We needed software development help.

SOLUTION

What was the scope of their involvement?

They played an important role in developing the core architecture of our software. They were involved in the very early stages and built the underlying database and the underlying code. They used Java, MySQL, the Merck channel, and PrimeFaces from a design perspective. They delivered a minimum viable product (MVP) from scratch.

What is the team composition?

There were six developers.

How did you come to work with DreamSoft4u Private Limited?

We found them on an online job site. We gave them a mini-project to work on and were satisfied with their response. I met them in person and had an opportunity to see their setup. I was impressed, so we decided to use them.

What is the status of this engagement?

We worked together from March 2012–2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They built the underlying architecture for the product that we now sell. They did a great job building it. We gave them feedback, tested the project, got feedback from clients, and gave them more feedback. Over time, the product kept getting better. They were quick to fix bugs and quick to implement more functionality.

How did DreamSoft4u Private Limited perform from a project management standpoint?

We used Teamwork. We were very happy with their communication. They were responsive. They worked hard.

What did you find most impressive about them?

The diversity of the resources is key. If we needed somebody to install a certificate, there was a sales specialist. If we needed someone to look at the environment, there was an architectural specialist. If we needed someone to set up a PHP integration with a third-party software, they had a PHP developer. They functioned very well as a one-stop shop for all the developmental resources that we needed.

Most software developers tend to focus on building a product where A leads to B, and B leads to C. What makes DreamSoft4u unique is that they figure out what comes before A and how strong the underlying architecture and code is, as well as what comes after Z and what will be helpful to market the product. They weren’t just vendors. They were partners in the project that helped give birth to the product and helped the product grow. They look at things from a three-dimensional perspective.

Are there any areas they could improve?

No. They worked in the time zone that we wanted. There were no language barriers. I was happy with them in all aspects.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Health Made Simple, a health consultancy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DreamSoft4u Private Limited?

I was looking for a telehealth program to market mainly to sole practitioners or small group practices here in the U.S. It would provide an interface for them to use smartphones to make calls and speak to their patients remotely.

SOLUTION

What was the scope of their involvement?

DreamSoft developed the application for both Android and iOS.

What is the team composition?

There were more than five people working on our project.

How did you come to work with DreamSoft4u Private Limited?

I was looking for someone who wanted to enter the marketplace. The niche of software products in the telehealth industry is somewhat limited—not many companies make them.

What is the status of this engagement?

We began working together in April of 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Several clinicians are currently evaluating the product here in the U.S.

How did DreamSoft4u Private Limited perform from a project management standpoint?

DreamSoft is easy to work with. They’re responsive to new suggestions or additions, which is important in this market.

What did you find most impressive about them?

They’re located in India, and I’m in the U.S. I probably wouldn’t have been able to afford the type and amount of work they’re giving me if I’d hired in the U.S. The requirements would have been out of my capabilities. DreamSoft has skills and experience in the clinical market—they know what they’re doing.

Are there any areas they could improve?

Software always needs customization or edits. DreamSoft has the skills and experience to make those changes, but we decided to offer the platform as is and make future customizations when needed.

BACKGROUND

Introduce your business and what you do there.

We are a tissue paper manufacturer with mills in Wisconsin and Virginia. I am the IT manager of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DreamSoft4u?

We have various divisions, including waste paper, receiving sections, production systems, and we produce various reports on plant efficiency, production quality, shipping, invoicing, and so on. We needed to integrate these facets into an ERP.

SOLUTION

What was the scope of their involvement?

DreamSoft4u implemented our ERP system. They provided a project manager for our company, and we had discussions around our requirements.

Our reports are reviewed by upper management, so it's important that the auto-emailing works well. The process is time-based and if any events fail to trigger, we will call DreamSoft4u to fix the issue.

How did you come to work with DreamSoft4u?

We have an office in Jaipur, which is where DreamSoft4u is located. We had an initial contact, and everything went well. We didn't look at any other companies.

How much have you invested with DreamSoft4u?

The total cost of our project with DreamSoft4u was above $50,000.

What is the status of this engagement?

We started working with DreamSoft4u in 2014, and have an ongoing relationship. When required, we will email or call DreamSoft4u for support.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Previously, the reporting process was entirely manual. After implementing our ERP, I was able to immediately pull any types of reports from our central database, so the process has improved and become faster. 

How did DreamSoft4u perform from a project management standpoint?

DreamSoft4u assigned a project manager as our only point of contact. He wasn't perfect but did the job well enough and had good English skills.

What did you find most impressive about DreamSoft4u?

DreamSoft4u employs top-of-the-line developers from their region, with high experience. I've worked with other companies and DreamSoft4u stood out in terms of professionalism. We have a time-sensitive process, and I've appreciated being able to call DreamSoft4u's team in the middle of the night for them to sort out the issue.

Are there any areas DreamSoft4u could improve?

I haven't seen any major problems in our 3-year collaboration with DreamSoft4u. There may be 15-20-minute delays at times, but this is not a problem.

What tips or recommendations could you share that might increase the likelihood of success with DreamSoft4u?

Working with DreamSoft4u depends on what types of resources the client has on their team. DreamSoft4u is a good and professional company, so there shouldn't be any issues.

BACKGROUND

Introduce your business and what you do there.

Our website, legacygold.eu, is an online retail operation selling small-value gold bars from 1 to 10 grams. We also provide an affiliate program. I am the Chief Executive Officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DreamSoft4u?

I've been in direct sales network marketing for around 30 years, managing American companies. I decided to set up my own operation in the UK, starting with a blank sheet of paper. I wanted to build a compensation plan, website, and sales platform from scratch.

SOLUTION

What was the scope of their involvement?

I made some wireframes and sent DreamSoft4u a brief of basic designs created by another studio in order for them to build a customer-facing website.

DreamSoft4u has worked with our bank in order to setup a payment gateway. They also developed a compensation plan, as well as a huge reporting structure, allowing us to monitor every facet of our business, including customer and affiliate activity, as well as personal details. Given the nature of our activity, we needed to have a very secure website and comply with money laundering requirements. Customers have access to their own reports with purchase information.

DreamSoft4u built APIs for social network integration, and they've also been involved in developing our database. 

How did you come to work with DreamSoft4u?

I received a recommendation from a third-party in Germany and chose DreamSoft4u solely based on this.

How much have you invested with DreamSoft4u?

I’d rather keep the total cost of DreamSoft4u's services confidential.

What is the status of this engagement?

I started working with DreamSoft4u around 18 months ago, in 2015. Our website will continue to evolve. Because DreamSoft4u has created it in its entirety, I'm quite happy sticking with them and allowing the relationship to develop.

RESULTS & FEEDBACK

How did DreamSoft4u perform from a project management standpoint?

Because of our time difference, it was always difficult to get work done from the UK. I am working with one account manager from DreamSoft4u who has worked extremely long hours, up to 10 PM in his time zone, whenever we've had urgent, customer-facing issues to resolve. I have a retail operation, so getting a fast response was very important. DreamSoft4u has always remained available.

What did you find most impressive about DreamSoft4u?

DreamSoft4u has been an innovative partner. I built a new solution from scratch using DreamSoft4u, back when my company was a one-man-band. It was very useful to get feedback and ideas, many of which were implemented on the website. DreamSoft4u didn't simply look at my brief and do what was required of them, but also offered better alternatives whenever I started going down the wrong track.

I've worked with American companies on the development of compensation plans for the network marketing industry. I would have paid significantly more money for my current project, had I worked with a developer in the US or the UK.

Are there any areas DreamSoft4u could improve?

Timeframes have been the big issue, from my perspective. If I want to accomplish something at 7 PM on UK time, and DreamSoft4u is already finished for the day, the task will have to wait till morning. If the website goes down, or there are payment issues, I will have to send DreamSoft4u's manager a Skype message and wait until he gets it the next day. Our collaboration has been generally okay.

BACKGROUND

Please describe your company and position.

I am the Executive of Nurturaa Healthtech pvt ltd

Describe what your company does in a single sentence.

Babyland is a dedicated platform for women and child healthcare services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DreamSoft4u IT Solution Simplified to accomplish?

• Develop a comprehensive healthcare appointment management app for Babyland, focusing on women and child healthcare services.
• Ensure a user-friendly interface for seamless doctor appointment scheduling.
• Implement essential features while maintaining flexibility for future scalability.

SOLUTION

How did you find DreamSoft4u IT Solution Simplified?

Online Search

Why did you select DreamSoft4u IT Solution Simplified over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from DreamSoft4u IT Solution Simplified were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DreamSoft4u IT Solutions was engaged to design and develop a healthcare appointment management app for Babyland, focusing on women and child healthcare services. The project required creating a functional and user-friendly platform to facilitate seamless communication between patients and healthcare providers.

Key Deliverables:

App Design & Development:

A visually appealing and intuitive user interface for effortless navigation.
User-friendly appointment scheduling and management features.

Core Functionalities:

Doctor Appointment booking, rescheduling, and cancellation.
Secure patient data management with essential user privacy controls.

Testing & Quality Assurance:

Comprehensive app testing to ensure a bug-free and reliable user experience.
Performance optimization for smooth operation.
Future Scalability:

Flexible app architecture to accommodate future enhancements, such as health tracking and notifications.

Deployment Support:

Assistance in deploying the app on required platforms.
DreamSoft4u delivered a robust app foundation, meeting our essential requirements for Babyland's healthcare services platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Babyland healthcare app successfully launched, enabling seamless appointment management for women and child healthcare services. It improved patient engagement and streamlined communication with healthcare providers. The automated booking system reduced administrative workload, enhancing operational efficiency. Positive initial user feedback validated its usability, laying a strong foundation for future feature enhancements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at DreamSoft4u was easy to work with and responsive to our needs. They communicated well and handled changes efficiently. Although there were slight delays with a few deliverables due to lack of info from our end, they made up for it with their dedication to delivering a quality product with great support.

What was your primary form of communication with DreamSoft4u IT Solution Simplified?

Virtual Meeting

What did you find most impressive or unique about this company?

DreamSoft4U provided excellent support in building our app. Their team was highly skilled, delivering a tailored solution that met our specific needs. They demonstrated great attention to detail, ensuring the app was both functional and user-friendly. The overall experience was smooth, and their commitment to quality and innovation stood out. 

Are there any areas for improvement or something DreamSoft4u IT Solution Simplified could have done differently?

Flexibility in incorporating feedback during the testing phase could have helped refine certain features faster. Nonetheless, their technical expertise and commitment to quality were commendable.