dops.agency partner

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager at an events management company in Saudi Arabia that does conferences, exhibitions, and festivals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dops.digital?

When I came to the company six months ago, the website was a bit outdated. We actually have web developers inside the company who create pages about the events we organize and their guest speakers, but they had difficulties leaving their comfort zone and doing something creative. They mainly built basic websites. I wanted to come up with something new by bringing in a company that didn’t know the culture of Saudi Arabia.

SOLUTION

What was the scope of their involvement?

First, they sent me two surveys, one for employees and one for clients, to get their opinions about our industry and challenges. It was tougher to get clients surveyed, but we relied on the internal survey from employees. dops.digital made an analysis based on that, and we went from there.

The team then built a new website for us. I created the sitemap and told them how each service should be, in terms of content and look, but I left the design and development to them. They developed the website in stages with designated teammates for each stage including QA. Additionally, they helped us transfer the data to our server, a task our IT department wouldn’t have been able to do.

What is the team composition?

There were seven people assigned to my project, including a project manager.

How did you come to work with dops.digital?

I found out about them through Clutch. After looking at multiple companies, I decided to work with dops.digital.

How much have you invested with them?

We've spent about $11,000. We had some additional fees for the changes we requested.

What is the status of this engagement?

We started working with dops.digital in November 2019, and the project is just about completed. They received all their fees a couple of weeks ago, but they’re still doing a couple of fixes.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still making some changes to the site, and we haven’t gone live yet. Nevertheless, our CEO is happy with the website — it’s different and authentic. We expect to get a lot of engagement from it.

How did dops.digital perform from a project management standpoint?

They communicate well and they don’t argue with us if we want to change anything. I was in contact with their COO about financial matters, and we discussed the scope of work with the project manager. 

There were no issues. In fact, they even communicated with me outside of working hours. We had Skype meetings during the first stages to develop the wireframes of the site where they shared their screen with me to explain the website layout. 

What did you find most impressive about them?

The team is very easy to talk to and I’d definitely recommend them to anyone looking for an overseas company.

Are there any areas they could improve?

No, I have no suggestions. They've exceeded my expectations.

Do you have any advice for future clients of theirs?

I was clear about what I wanted and about how we wanted the pages and content to be, so I recommend that clients be clear about what they want and try not to make a lot of changes. The main reason this project is going well is that I didn’t get anyone in my company involved in the communication with them. It was just me.

I communicated with the CEO about the final design, and that was it. This way, there were no issues or misunderstandings. If there were 2–3 other people involved on my side, we would've had disastrous communication with the developers.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and executive video producer at RocketWheel Videos. We make videos for corporate clients that want to explain a topic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dops.digital?

We weren’t satisfied with our website.

SOLUTION

What was the scope of their involvement?

dops.digital provided a full range of services that relate to website development. Their team created the designs and executed them through the full site development. They also made revisions to the platform. While their team did the majority of the creative thinking, it was a collaborative process because we gave feedback on the assets that their team created. They figured out our brand identity and created assets such as business cards, brand guidebook, and brochures.

What is the team composition?

I spoke to five different team members from dops.digital including a project manager.

How did you come to work with dops.digital?

I searched the terms ‘best web design company’ and found dops.digital on Clutch.

How much have you invested with them?

We spent $16,000 on their services.

What is the status of this engagement?

We reached out to dops.digital in September 2019 but started the project in October 2019. We completed our engagement in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

dops.digital created a much better website than our original platform. We haven’t launched yet and our next stage is to advertise like crazy on Clutch.

How did dops.digital perform from a project management standpoint?

Mostly, we communicated through Skype group chat. Their team was excellent.

What did you find most impressive about them?

Their team’s creative and has a great eye for design. In this day and age, it’s impressive that I received a product for my investment that was also good.

Are there any areas they could improve?

No, but I communicated a critique during the project that their team handled.

Do you have any advice for potential customers?

Establish frequent communication and set criteria to follow all of the time.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Virils, a men’s grooming products and supplies company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dops.digital?

We needed to find an agency to build an e-commerce site for us. We wanted it to be very easy for users to navigate.

SOLUTION

What was the scope of their involvement?

dops.digital developed a Magento site in French and English. They created different web pages, including one for our brand and another for recent reviews.

What is the team composition?

I work closely with Andrew (CEO & Co-Founder, dops.digital). The team works together on frontend and backend development, design, and marketing the client.

How did you come to work with dops.digital?

We initially looked for agencies in Canada and the U.S., and then we read some good reviews about Ukrainian agencies being very good and creative.

When I searched for Ukrainian agencies on Google, I found dops.digital. My team was amazed by their work. We looked at their reviews on Clutch and their work on Vimeo and Behance. I really liked their designs.

How much have you invested with them?

My company has spent $40,000.

What is the status of this engagement?

We started working together in May 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their design is out of this world. The rest of the work is still underway.

How did dops.digital perform from a project management standpoint?

Project management is perfect. dops.digital is very understanding, and they deliver on time. I’ve been surprised by the high level of their work.

My team’s first language is French and theirs is Ukrainian, and communication is great. We’ve had no misunderstandings. The first time I spoke with Andrew, we meshed well. The other people on the team are very kind to work with.

They give us timelines and set appointments via Skype. We’re able to communicate with them any time we want to. They accommodate our eight-hour time difference.

What did you find most impressive about them?

dops.digital welcomes every opinion and idea that we have. At one point, I wasn’t able to communicate exactly what I wanted, and they had a very honest conversation with me. They encouraged my idea and provided suggestions; they never said it wouldn’t work.

We entrusted them with everything and were confident that the design would be amazing.  They know what they’re doing.

Are there any areas they could improve?

I only have positive feedback for them; I couldn’t ask for a better agency. We work well together. I would definitely engage them for another project. They also work within my budget.

Do you have any advice for potential customers?

Hire them. You’ll be impressed by their communication skills and customer-oriented nature. They’re very welcoming, talented people. If you speak English, you’ll definitely be able to communicate with them.

BACKGROUND

Introduce your business and what you do there.

I’m a digital marketing manager at Petainer, a sustainability packaging company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dops.digital?

We needed someone to design and develop our new website and start rebranding our company. We were trying to completely refresh the style of the website and add all the new products we didn’t have when we launched the old site. We work across 3 or 4 different industries and it was really important for us to have a versatile, effective website.

SOLUTION

What was the scope of their involvement?

They designed and developed our new website after we provided them with the brief and documents. We used their suggested documentation type and built a few tools together since they understood the direction we were heading.

They also worked on the strategic part and structure of the website. They just finished the frontend development and now they’re working on the backend development.

What is the team composition?

I work directly with the designers and developers. There are four or five people on their team.

How did you come to work with dops.digital?

I did a Google search and found them on Clutch. They had really good reviews.

How much have you invested with them?

We’ve spent $10,000 so far.

What is the status of this engagement?

We started working together in May 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In a month, we will see the results of their work. I believe it will be very positive. It’s been a great pleasure to work with them, and they really understand the structure and challenge of the business and our industries. They really adapted the website to all of these metrics.

How did dops.digital perform from a project management standpoint?

They’re very professional and we’re in constant communication. They’re very responsive whenever I have a question. They created a few really good working tools and collaboration tools, so it’s really easy to work with them. We use Skype and Google Drive (to share files), but we also use email and have had a few calls.

What did you find most impressive about them?            

They’re very creative, and I really like the ideas that they’ve brought to the business. They work across multiple industries and know the best practices you can find online. They also know the best way to structure your website.

Are there any areas they could improve?

No, they’ve been really good. They were constantly asking for my feedback as well to trying to understand how they could improve. I’ve been really happy with them. They’re amazing.

BACKGROUND

Please describe your company and your position there.

My company is a portal for anyone interested in debt market news, conferences, and valuable articles. Everyone on our platform can sign up and publish content.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dops.digital?

We needed to create a modern, convenient information portal. It was extremely important to do everything quickly and correctly. dops.digital helped us structure all our ideas and transform it into prototypes and designs.

What were your goals for this project?

Our goal was to create a unique product. It was important that each user could quickly find key news, articles, and events. We also wanted to give users the opportunity to subscribe to news and register a personal account.

SOLUTION

How did you select this vendor?

My partners had a good experience with dops.digital. I visited their website, reached out to them, and asked for an estimate. Their estimate met my expectations, so we started work on the platform.

Describe the project in detail.

After working out our agreement, we collected all the necessary information and started working on a functional black-and-white prototype. It was clear how the website would look. After we finalizing the prototype, we started working on the responsive and desktop designs. Finally, we began developing the product and preparing for launch.

What was the team composition?

We worked with an art director, project director, frontend developer, backend developer, web designer, business analyst, quality manager, and project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website launched successfully.

How effective was the workflow between your team and theirs?

We communicated easily through the Skype calls. Their manager was often online, ready to answer our calls and talk through our questions. The team shared their timeline frequently, so I knew what was happening.

What did you find most impressive about this company?

The most impressive thing was the quality of their design and animation work. It was amazing and emotional. They cared about our users and wanted to make the portal interesting. 

Are there any areas for improvement?

It would be a great idea to add video production to their service offerings, since they create beautiful video presentations based on 3D modeling.

BACKGROUND

Introduce your business and what you do there.

I am a co-founder at Cordie, an educational hospitality platform working at the intersection of EdTech, digital products, and media.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dops.digital?

Since the final product is a digital platform that combines a few diverse services and addresses audiences in different cultural markets of different age and background, the challenge was to create a fresh and appealing product and UX/UI solution for all the segments and parties.

SOLUTION

What was the scope of their involvement?

dops.digital handled web design, branding, and frontend development after providing them all the information we had. They’re currently helping us with everything that involves the product’s launch. They also assisted with finding a name for it because we struggled internally to find one for some time, and helped structure the project itself, which was important for us.

What is the team composition?

Our main point of contact is Andrew (Co-Founder & Project Director, dops.digital), though we also engaged in communication with other team members who all demonstrated a professional attitude.

How did you come to work with dops.digital?

We were considering several different vendors but got some great feedback from our partners on dops.digital’s work, claiming that their deliverables were very appealing. We reached out to them and they seemed to be creative and flexible enough to handle our project.

How much have you invested with them?

We’ve spent over $25,000 so far.

What is the status of this engagement?

We started working together in October 2018 and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

So far, we’ve completed several significant milestones—most importantly, they’ve created value. The qualitative feedback we’ve gotten so far has been overwhelmingly positive. Users find the UX design clean, simple, and intuitive. They also helped to structure the project itself, which, in our case, was important.

How did dops.digital perform from a project management standpoint?

They’re quick, efficient, and always in touch with us. We use email to connect, which works perfectly, and their communication is transparent and professional. They also hit deadlines and leave space for additional changes.

What did you find most impressive about them?

Overall, the team has either met or exceeded our expectations for delivering high-quality results on time. They are capable of understanding the project from a business and management point of view.

They demonstrate dedication and take the time to really assess and dive into their client’s business ideas and goals so that they understand it from the inside. This was very important for us because we have a very niche business. Furthermore, they’re proactive, always going the extra mile, and always ready to help with more issues than their contract is supposed to. We know we can count on them.

Their overall capabilities start with their very initial research. They’re creative and have strategic minds. We appreciate the way they created a high-quality product that’s intuitive and engaging. They took on all our feedback and used their knowledge and experience to build a cohesive interface.

Are there any areas they could improve?

No. At this point, we know they’re experts, so we ask their opinion on a lot of the project's aspects.

Do you have any advice for potential customers?

Share as much information as possible, keep open communication, and give concise feedback.

Speaking from our experience, share as much information as you can and trust them. It's important to keep open lines of communication, give concise feedback, and let them do the work.

BACKGROUND

Please describe your company and your position there.

We provide expert solutions through advanced, data-driven analytics. We aggregate multiple data sources to report and identify opportunities that drive engagement, achieve objectives, and increase profits.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dops.digital: Premium Websites & Apps?

We needed a team of comprehensive, experienced web designers and developers who understood our business and goals.

What were your goals for this project?

We wanted to stand out from other companies in our market. Visitors needed to understand what we do within three seconds of viewing the website.

SOLUTION

How did you select this vendor?

Another agency recommended them, so we reviewed their other projects.

Can you go into detail about the services they provided and the scope of the project?

The designed, developed, tested, and launched our new website. They started with a scoping exercise that included questions about our business objectives, the project's purpose, and our plans for the website.

What was the team composition?

Our lead point of contact was their project director. He was fantastic, always on hand, and available when we needed him. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We've showcased and referenced their work on countless occasions. We've also extracted elements to create marketing extensions and promotional materials.

How was project management arranged and how effective was it?

We agreed on clear, concise timeframes, leaving room for feedback and revisions if needed. Our project director was great at managing tasks. They gave us plenty of opportunities to provide feedback, which maintained our momentum and kept the project on course.

What did you find most impressive about this company?

We've had great experiences with digital parters, so the bar was high. However, their delivery exceeded our expectations. I was impressed with their workshop findings, creative designs, and timely delivery. 

The team's creative skill and deep knowledge ensured excellent solutions. Through their thoughtful questions and attention to detail, dops.digital created a quality product. They will be our partner for a long time.

Are there any areas where they can improve?

Design is always changing, and device usage is growing. My main recommendation would be to follow trends while continuing to deliver high-quality development work. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of VyB. We make 3D visualizations for the real estate sector. Often, they’re in the form of renderings on billboards that show what’s going to be built on a specific site.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dops.digital?

We tried to upgrade our website with an outsourced firm in Romania, but it didn’t go too well. We then asked dops.digital to make us a completely new website.

SOLUTION

What was the scope of their involvement?

Our website is basic in that it’s not a shop where clients can buy things. It’s meant to show what we can do for them in the best and nicest way possible. Our sector is visual, so sales depend on images, not words. We wanted a design that would showcase our images without burying them underneath complicated effects.

dops.digital both designed and implemented our site. We provided them with a couple of websites we liked as references, and they came up with sketches they thought would work well. Though the site launched after three months, they’re always adding new features (VR, Unreal Engine), and will probably be doing so for the next few years.

What is the team composition?

I’ve only been in touch with Andrew (Project Director and Co-Founder, dops.digital). Multiple people worked on our site during the build, but there’s only one making changes now.

How did you come to work with dops.digital?

A partner in Ukraine recommended dops.digital to us. Though we didn’t look at multiple providers, our agreement with dops.digital enabled us to pull out if we didn’t like their first design.

How much have you invested with them?

We've spent $10,000–$49,999 so far. 

What is the status of this engagement?

The original website project lasted from March–July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re not an online store, so we don’t track movement on the website, but we often receive compliments from clients on how our website and renderings look. Most of our clients come to us through social media platforms but when talking to us on the phone, around 70% mention how nice the site looks.

How did dops.digital perform from a project management standpoint?

We weren’t in the biggest rush, so we didn’t set a clear schedule. With design, it’s all about taste, and we were so busy that we took a long time to give them feedback. When they did receive the feedback, they incorporated it in the agreed upon time.

We communicated via email and provided our feedback via Zeplin, an online service where we can upload designs. We’re actually using it ourselves now, for our clients. I work with a single point of contact, which is my preferred method. I’ve even met him a couple of times when I’ve been in their city on business.

What did you find most impressive about them?

They’re incredibly creative. Any design we came up with would’ve been boring and standard in comparison. Their design implementation was seamless. When they showed us sketches and options, they knew how everything would move and interact with everything else. We knew their design would work from the beginning.

Other companies may have a creative person develop the design, but they’d have a technical person implement it who may not appreciate small details, which can cause a bumpy transition. dops.digital implements the design so it looks and reacts exactly as their drawings did.

Are there any areas they could improve?

No, not that I’ve noticed.

Do you have any advice for future clients of theirs?

Tell them as much as possible about the design you want. The reference sites you give them don’t have to be exact copies of what you want. Let them know as much as possible about your company and vision.

BACKGROUND

Please describe your company and your position there.

We’re an international group of companies, with offices around the world. Our clients include medium-sized private companies, global corporates, and state-owned enterprises.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dops.digital?

We needed an outstanding new website.

What were your goals for this project?

To create a unique design and structure for our new website, while improving upon and solving the problems of our old site.

SOLUTION

How did you select this vendor?

We found them by searching online.

Can you go into detail about the services they provided and the scope of the project?

They created a completely new design concept. It had an improved structure, they developed new interactive elements, and they helped to prepare the visual elements and content.

What was the team composition?

Our main contact person was Andrew (Project Director & Co-founder, dops.digital).

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new website is great. It’s brought us new clients and improved awareness of our brand.

How was project management arranged and how effective was it?

The project management was planned and highly professional. Any feedback from our side was implemented fast and in a way which we needed.

What did you find most impressive about this company?

The team is highly motivated, client-oriented, and ambitious. It’s a real pleasure to deal with them. They’re able to hear the needs of the client and implement them effectively.

Are there any areas where they can improve?

There’s nothing to improve on.

BACKGROUND

Introduce your business and what you do there.

I'm a CEO of KeenEthics, a web and mobile app development company. We have about 40 people on our team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dops.digital?

We had a website, but it didn't have e-commerce capabilities. We decided that we wanted to make a strong channel for new customer involvement, which involved a structural redesign and the addition of a significant amount of new content. It was not a simple task. The site needed to be convenient, informative, and attractive to customers. This would require some help with SEO as well.

SOLUTION

What was the scope of their involvement?

We provided a mockup and dops.digital provided the complete UI [User Interface] and UX [User Experience] redesign. Their team created an interactive prototype and showed us some options in the process.

What is the team composition?

We worked with 2 designers who developed the interactive prototype and backend work.

How did you come to work with dops.digital?

Our previous design partner wasn't suited for this type of job, so we started looking for a vendor. One of our colleagues suggested dops.digital. After speaking to them, we trusted that they could manage the project on a high level.

How much have you invested with them?

We've invested about $15,000.

What is the status of this engagement?

We started working with them in February 2017, launching the website 4 months later in May.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They sent demos that were bug-free. We were very happy with their ideas for initial UI/UX designs.

How did dops.digital perform from a project management standpoint?

We had great communication with them. They utilized our preferred project management system, TeamWork, as well as a design tool, Red Pen, that enabled us to check deliverables and make comments directly on the pages.

They met deadlines and were responsible. Since we're in the same time zone, communication was very timely.

What did you find most impressive about them?

They follow a high code of professionalism. They are very client-oriented and deliver invaluable work.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

Be as honest and provide as much information as possible, so dops.digital can offer the best solution for your specific needs.