DOIT Software

What evidence can you share that demonstrates the impact of the engagement?

Our company is involved in many projects, so we don’t really have the time to follow up on everything. It’s been a pleasure working with DOIT Software because we don’t have to do that. 

We’re very satisfied with their products, and they work quite independently. We had one contact point every week to go through the work that was done, and they were doing some integration and testing with our system. 

There wasn’t a lot of work from our side to maintain the process and activities on their side, and the result was great.

How did DOIT Software perform from a project management standpoint?

We can communicate with all team members on Slack when necessary, and we have weekly video call meetings. The people I have spoken to communicate well in English. The project manager was very fluent in English.

I’m not a fluent English speaker myself, but it works very well. We had a hard deadline to meet, and we entered the project with them a bit late, but they delivered the work on time. I’m very satisfied with this.

What did you find most impressive about them?

We haven’t worked with many other providers. This was one of our first tries with outsourcing, so I don’t have any real comparison. Compared to Norwegian engineers, they kept the timeline, and their estimation was approximately right. The estimated use of hours and money was more or less what we ended up with.

Are there any areas they could improve?

No, not that I can think of. DOIT Software also had a review with us where they asked for improvement suggestions, but I didn’t have much. We’re very satisfied with the outcome of the project, so it’s difficult to say that they should do something different.

Do you have any advice for future clients of theirs?

It’s a good idea to create a good design together with them before starting the project. It’s also good to follow up regularly. This is general advice for any project. I advise customers to always respond to changes during the course of the project.

What evidence can you share that demonstrates the impact of the engagement? 

They’ve helped significantly improve the number of maintenance releases and how frequently they go out. Through working with them, we've also been able to improve the reliability of Bluetooth in our apps. We want to get all of our apps up to five stars and they’ve played a meaningful role in that.

How did DOIT Software perform from a project management standpoint?

Since we spend most of our time working with the developer one-on-one, their management team checks in regularly to make sure that everything is going well. The relationship between us and them is well-maintained. Overall, they’ve been doing a good job in terms of communication, scheduling, and meeting deadlines. 

What did you find most impressive about them?

The developers continue to provide for our needs which has been critical to the ongoing success of the projects. The process of finding a developer was also very collaborative. They have our highest praise and I look forward to working with them in the future.

Are there any areas they could improve?

No, not that I can think of off the top of my head.

Do you have any advice for potential customers?

Make sure you communicate with them, especially when it comes to changing your needs. Be proactive and participate in the search for a developer.

What evidence can you share that demonstrates the impact of the engagement? 

We’ve received great feedback and high user engagement. The team continues to support us with any issues we have with the app now that it’s on the market. People are using our app and our earnings are higher. 

How did DOIT Software perform from a project management standpoint?

Project management was a crucial factor in selecting a firm to partner with, and DOIT Software absolutely delivered. Their communication was superb, proactive, and completely exceeded my expectations. While we were building the apps we chatted several times a day over Slack and email, and had weekly conference calls over Google Hangouts.

What did you find most impressive about them?

DOIT Software understands that their business is about more than just writing a piece of code. They go the extra mile to make sure they’re servicing their customers’ needs. They’re driven by a desire to make their customers succeed at all costs.

We actually had a situation where what they produced wasn’t totally up to standard with what I had been expecting. The team was receptive to the feedback and shouldered the cost to make adjustments themselves, which they didn’t have to do, but their priority was getting it right.

Are there any areas they could improve?

I think everyone has room to improve. One way they could elevate their services would be by taking a more proactive role in the QA process. 

Rather than just confirming the functionality of certain features, the team should also ask whether those features make sense in the first place. If they started making those observations and suggestions, they would definitely maximize future engagements.

Do you have any advice for potential customers?

Establish a high standard of communication early on, and recognize that it goes both ways. You should both provide one another with feedback at each step of the way. 

DOIT Software has the talent and the desire to see you do well, so as long as you’re contributing to the conversation, you’ll have all the success in the world.

Can you share any information that demonstrates the impact that this project has had on your business?

Our customers enjoy using the software we had built.

How was project management arranged and how effective was it?

The management was fine, there were some communication issues, which was more about understanding language differences. The team was helpful and responsive at all times.

What did you find most impressive about this company?

They ensured I was happy as a customer at all times.

Are there any areas for improvement?

The design phase was unclear to me and because of that the concepts that came back were lacking in modern design. I felt the designs were out of date with what western people would be used to seeing now, as opposed to what they might have seen online 5 - 8 years ago.

What evidence can you share that demonstrates the impact of the engagement?

We use a tool to measure our developers’ effectiveness. The team from DOIT Software constantly scores in the top of their tier because of their quality in writing and managing code. They’re highly productive and demonstrate great communication, teamwork, and architecture skills. They’re well-versed in best practices and design methodologies, so they’re often the go-to people for questions. I see DOIT Software as a core part of our team, not just an addition.

How did DOIT Software perform from a project management standpoint?

DOIT Software has really taken to heart that they’re a part of our team. We give them a lot of flexibility in their work conditions and hours, and they never nickel and dime us for it. They understand our deadlines, make time to respond after hours, and adjust their schedule to match our workflow more closely. They’re also responsive to anything we ask for and are willing to jump in and answer questions or help with anything as needed. It’s been a pleasure to work with DOIT Software as an organization.

What did you find most impressive about them?

It’s rare to find a tech company that you consistently want to work with across multiple projects and companies. DOIT Software is not only an outstanding development company, but they also excel at finding talent to power our projects. The people they find are above and beyond what I’d find from other agencies.

Are there any areas they could improve?

The only thing I hope DOIT Software improves is finding more developers quicker. Other than that, it's been a great collaboration.

Any advice for potential customers?

Be upfront about any constraints you have in your budget, time, tech stack, or elsewhere. Treat DOIT Software as a partner, and I'm sure that they'll be able to help with your projects.

What evidence can you share that demonstrates the impact of the engagement?

The app DOIT delivered was a success overall, meeting both the quality standards and requirements of the project. The way they manage the process has also been extremely impressive overall. 

How did DOIT Software perform from a project management standpoint?

Compared to the many vendors we've worked with overseas, DOIT's project management skills set them apart. They have a dedicated project manager on our account who is technically savvy and able to discuss some of the details of project requirements. They also consistently send updates and everyone I've spoken to on their team speaks English very well. 

What did you find most impressive about them?

Aside from effective project management, they also made sure they thoroughly understood our requirements before implementing anything in the beginning.

Are there any areas they could improve?

We ended up providing them more feedback regarding the interface than we expected we would've had to, so there's room to improve their UI skills. 

Do you have any advice for potential customers?

Make sure to dedicate enough time to go over project requirements with their team in detail in the beginning. They had a lot of questions for us early on, and our initial conversations with them were critical to the success of the project. 

What evidence can you share that demonstrates the impact of the engagement?

The projects they’ve worked on have all been delivered on time. We appreciate that level of consistency and it makes our ongoing work together successful.  

How did DOIT Software perform from a project management standpoint?

Since we are also a tech company, we oversee most of the project management. We welcomed their ideas, of course, but we know exactly what we want them to produce.

What did you find most impressive about them?

We are pleased with their workplace philosophy; they understand the importance of securing good-natured workers who are also skilled. They’re extremely responsive and value their customers. I’m going to Ukraine soon to visit them and they’ve offered hospitality measures such as picking me up from the airport and giving me computer equipment.

Are there any areas they could improve?

No, none that I can think of.

Do you have any advice for potential customers?

I would advise customers in any consulting relationship to know what they want initially and to set time-specific goals. 

What evidence can you share that demonstrates the impact of the engagement?

We didn’t track any metrics or conduct testing, so I can’t report on quantitative metrics. They developed and designed the website exactly as I asked, but I would have appreciated more creative feedback from them.

How did DOIT Software perform from a project management standpoint?

The team was responsive and easy to get in touch with. Most of our daily communication was over Skype. Once the development process started, we switched to Jira so that I could see the process. It was helpful to see wherever they were in the project at any given point. We also used Google Docs as a checklist and another forum for communication.

Once a week, I would have a call with the whole team through Google Hangouts or Skype, and we would address any problems. With everyone on the call, they could internally discuss what happened and find solutions.

Having said that, I had to get a little more involved than I would've liked. Toward the middle and end of the project, we were falling behind schedule, and I had to spend a few hours out of my week doing QA analysis and crosschecking the project. Some of the issues were showing up on my end but not theirs, so I had to get involved and figure out what was going on.

What did you find most impressive about them?

They communicate well internally and with their clients. The web development team is professional and efficient. The developer we worked with finished the website in record time. They were flexible and responsive to our feedback whenever we addressed an issue with the product or the development process as a whole.

Are there any areas they could improve?

It would be helpful if they provided more creative advice for clients like me who have limited development experience. The designer created the website exactly as asked, but sometimes that actually ended up being an issue. A few of our plans and suggestions were not the best in terms of functionality and user-friendliness.

Based on the design we gave them, certain pages—such as the call to action page—required too many clicks for the user to get to. Without much personal website development experience, my plans were based on my vision and user experience. It would have saved time and money if they had offered their perspective as developers before executing the work.

They could also improve their billing system. I had to prepay for every milestone, and if there was an issue or concern, I would have to pay extra to have it fixed. Most of the time, the amount of work required for a fix didn’t seem equivalent to what we were charged. I believe that we should have been charged per development stage instead of hours worked because, as clients, we don’t have control over how quickly the developer works. We addressed this challenge halfway through the project, and they modified their approach. As a young company, they’re still learning, and it was encouraging that they took our advice.

Do you have any advice for potential customers?

Have your needs and expectations solidified ahead of time and don’t change the scope of work; that could drastically increase the cost. Clients should be specific in terms of their ideas, the message they want to send, and their billing expectations. DOIT Software's team will do exactly what you ask of them, so if you just want a team to develop a website, tell them that. But if you want their advice and creativity, you need to let them know and insist on their input.

What evidence can you share that demonstrates the impact of the engagement?

Despite my lack of coding experience, they were able to take my requirements and turn them into a functional, well-designed app. I was highly impressed with their work, and it’s already gotten a lot of positive feedback for its ease of use. Various emergency response organizations and universities have also tested the app and endorse it. I’m currently working with a few cities that want to purchase our product.

How did DOIT Software perform from a project management standpoint?

Once we decided to move forward with the project, they provided a clear timeline and completed the development in short sprints. We also coordinated our schedules to accommodate the time differences.

In terms of communication, they updated us on a bi-weekly basis. They had strong English skills and understood nearly everything that I said. If an email didn’t make sense, we would speak over the phone.

What did you find most impressive about them?

I appreciated how upfront and transparent they were with their work. They were always professional and responded promptly to my inquiries. If we caught any additional bugs that they’d missed, they were quick to correct them.

Are there any areas they could improve?

After the project closed, I approached them again to see if they would make an additional feature with payments. At the time, they were working on different projects but never really followed up with me. Eventually, I reached out again, and they replied. In this case, their response time could have been faster.

Can you share any information that demonstrates the impact that this project has had on your business?

Although we haven’t launched the app yet, we’ve tested the iOS version and found it to be extremely stable. We don’t have any concerns about crashes nor bugs. DOIT has done an excellent job maintaining the app’s functionalities. They also included great animations. We’ve been pleased with the team’s work.

How was project management arranged and how effective was it?

As the product manager, I have limited experience with the development team. However, we’ve worked with their designer to offer feedback on the project. They’ve used Zeplin to check for error states and address pain points. They’ve collaborated daily with our in-house developer, using Jira and Trello to manage tasks.

What did you find most impressive about this company?

We value their streamlined workflow and technical accuracy. Their long work hours and efforts to meet our product deadlines demonstrate their customer-centric approach. DOIT happily assists our goals. They are great communicators and even better collaborators.

Are there any areas where they can improve?

During the engagement, two DOIT employees left the company, and they reassigned the work. They could have better facilitated the project handoff to ensure the customer received the same high-quality work. This wasn’t a huge problem, but it could have been.