Disqover Agency

BACKGROUND

Please describe your company and position.

I am the CEO of Boseco inc.

Describe what your company does in a single sentence.

Promotion and development of new technologies related to mobile coffee shops

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Disqover Agency to accomplish?

• Market research and niche analysis of coffee capsules on Amazon UK.
• Forecasting and budget calculation for the launch of our project on Amazon.
• Registration and setup of seller account on Amazon
• Creation of listings for our product on Amazon UK.
• Amazon Brand Registry setup, as well as launch of brand tools.
• Setup and launch of advertising, sales management.
• Handling reviews and communication with customers.
• Consultation on brand development, recognition, and external traffic attraction.
• Comprehensive support and stable cooperation to implement the sales growth strategy of the brand on Amazon UK.

SOLUTION

How did you find Disqover Agency?

• Online Search
• Referral

Why did you select Disqover Agency over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Disqover Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Right from the start, Disqover Agency demonstrated a deep understanding of our goals and wasted no time in getting down to business. Their expertise shone through as they conducted comprehensive market research and niche analysis, providing invaluable insights into the UK coffee capsule market on Amazon.

Disqover conducted thorough research on the UK market for coffee capsules on Amazon. This involved analyzing trends, competition, and identifying key opportunities for our product. The agency provided accurate forecasts and calculated a feasible budget for the launch of our product on Amazon UK, ensuring efficient resource allocation for maximum impact.

They handled the entire process of registering and setting up our seller account on Amazon, ensuring compliance with all necessary requirements and optimizing settings for maximum performance. Moreover, Disqover Agency went above and beyond by assisting us with the verifications required by Amazon. This process was quite complex and stressful, but through our collaboration, we managed to overcome all challenges.

Their specialists aided in the preparation and verification of our company documents, helping us adapt them to Amazon's requirements and regulations. Their expertise in creating product listings was evident in the strategic use of keywords to enhance visibility and drive conversions.

One notable aspect is that Disqover Agency doesn't engage in image preparation for listings. Instead, they provided us with a comprehensive list of technical requirements and recommendations for crafting quality content that would drive conversion and increase sales on Amazon. This guidance proved invaluable in optimizing our listings effectively.

They facilitated the registration of our brand on Amazon Brand Registry and expertly configured brand tools to bolster our brand presence and protect our intellectual property. The agency managed sales activities, including monitoring inventory levels, pricing strategies, and sales performance, implementing effective tactics to boost sales and maximize profitability.

The setup and launch of targeted advertising campaigns were executed flawlessly, driving traffic and boosting sales. Disqover Agency actively engaged with customers, addressing queries promptly and professionally, managing reviews to maintain a positive brand image, and fostering trust and loyalty among buyers.

They provided valuable insights and guidance on brand development strategies, enhancing brand recognition, and attracting external traffic to our Amazon listings, ensuring sustainable long-term growth.

Summary of Key Deliverables:

• Comprehensive market research and analysis report.
• Accurate forecasts and budget plan.
• Fully set up and optimized seller account on Amazon UK.
• Professionally crafted product listings.
• Registered brand on Amazon with optimized brand tools.
• Successful setup and launch of advertising campaigns.
• Efficient sales management and optimization.
• Effective reviews management and customer communication.
• Consultation and guidance on brand development strategies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our collaboration with Disqover Agency led to measurable outcomes that showcased the progress and success of our project. Firstly, we witnessed a substantial increase in sales and revenue on Amazon UK, driven by effective advertising campaigns and optimized listings. This growth not only demonstrated the effectiveness of our strategies in engaging consumers but also highlighted our ability to convert interest into tangible results.

Secondly, our brand experienced enhanced visibility and recognition on the platform, thanks to comprehensive brand registration, strategic consultations, and proactive reviews management facilitated by Disqover Agency. This heightened brand awareness fostered trust and loyalty among customers and we hope it will contribute to search rankings and credibility improvement on the market.

Lastly, the successful navigation of account verification and compliance requirements, along with the optimization of advertising campaigns, further underscored our progress and success in the project. Through these achievements, we solidified our commitment to operating within Amazon's guidelines while maximizing the impact of our marketing efforts, ultimately driving sustainable growth and success in our Amazon venture.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Disqover Agency's project management was consistently reliable and professional throughout our collaboration. They ensured timely delivery of project components and promptly addressed our needs and concerns. Their proactive communication and problem-solving approach instilled confidence in their ability to manage the Amazon venture efficiently.

Additionally, they were accommodating and responsive to our feedback, fostering a collaborative working relationship. Overall, their project management contributed significantly to the success of our venture on Amazon.

What was your primary form of communication with Disqover Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Disqover Agency was their exceptional ability to tailor their services to our specific needs in managing our Amazon project. Their proactive approach to communication, prompt response to our inquiries, and willingness to accommodate our preferences were particularly noteworthy.

Additionally, their expertise in navigating the complexities of Amazon's platform and their dedication to ensuring the success of our project set them apart. Overall, their commitment to understanding and addressing our requirements with precision and efficiency was truly remarkable.

Are there any areas for improvement or something Disqover Agency could have done differently?

Based on the comprehensive collaboration experience, we are overall highly satisfied with Disqover Agency's performance. While their service delivery was excellent, we believe there's room for expansion in their service offerings.

Specifically, we suggest exploring additional services such as bolstering review acquisition strategies for our products or offering content creation services. This expansion could further enhance the value they bring to clients and contribute to even greater success in future projects.

BACKGROUND

Please describe your company and your position there.

Grand Meyer is a Dutch manufacturer of innovative architectural heating systems, warm floors and cable heating elements with 20 years of successful experience in the European market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disqover Agency, and what were your goals?

I wanted to understand the capacity of the market for floor heating products, see competitors' products and their advantages, choose a product from my assortment that is best suited for entering the market, determine the market price of products, and understand what investments are needed for promotion.

SOLUTION

How did you select this vendor and what were the deciding factors?

I wanted to work with a team of real professionals in this field. When I came across the agency's website, I got answers to all my questions and more. The site presents all the services, what work is included in them, and what results I will get. Then I left a request to be called back and then I had the first conversation with a specialist who coordinated with me on what to do next.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Disqover agency has done the research for us on the niche of underfloor heating and their accessories on the UK Amazon market. As a result of the analysis, we learned about the following key factors: Thanks to the research of key queries, we learned the ratio of demand and supply, the seasonal trend of search queries, as well as how exactly consumers are looking for our product on Amazon.co.uk.

The agency's specialists also selected a suitable niche for our products and found out whether additional permits are needed to start sales. The requirements for VAT registration in Great Britain were additionally described Made recommendations for filling future listings, based on tools used by competitors.

It was investigated which products from our catalogue are in demand and which product characteristics are competitive advantages. Market capacity, sales volume, presence of a market leader, market price for each type of product and market leaders and their competitive advantages were also investigated.

During the analysis, the agency's specialists realized that product variations, not individual products, are best sold, so they selected for us the most popular variations of our products. They have created possible kits from our products, taking into account the popular characteristics of products on the market and calculated unit-economy for these kits. They also made a P&L-forecast for our products for 1.5 years, calculating approximate marketing costs and choosing a moderate promotion strategy.

As a result of the forecast, it was found that there is a business in this niche and it is possible to make a profit with my goods. Also, thanks to the forecast, we understood what volume of investment we needed to enter the market.

How many people from the vendor's team worked with you, and what were their positions?

I started all the main work communication with the Account manager. Research and analysis were done by Product specialists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have just started our journey on Amazon and are working on creating listings, so we don't have measurable results yet.

Describe their project management style, including communication tools and timeliness.

All communication takes place in the best way. Most of the communication took place in messengers for quick feedback. The account manager always answered all my questions and at the end of each month, she summarized the work done. Deadlines were followed, and the manager was constantly in touch

What did you find most impressive or unique about this company?

This is a team of real professionals. I already have experience with e-commerce. However, when I contacted the agency, they told and explained about all the work that we have to do, and what result we will have in the end. All results were achieved and I am very satisfied with the work.

Are there any areas for improvement or something they could have done differently?

The employees are really experts in their field. I only wish for even greater growth and expansion of the team!!!

BACKGROUND

Please describe your company and your position there.

I am a senior marketing manager at DNA325. Full-cycle IT recruitment and R&D Agency in Eastern Europe. We help with recruiting remote teams or IT specialists for direct hire.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disqover Agency, and what were your goals?

Our main goal was to optimize and renew the advertisement campaigns. We faced the problem with the effectiveness of our existing ones, so we needed intelligent decisions to reach the goal.

We hired the Disqover Agency for the selection of semantics; identify keywords, selection of synonymous phrases, negative keywords, and as a final step the launch of PPC advertising campaign.

SOLUTION

How did you select this vendor and what were the deciding factors?

We’ve already received positive reviews from our friends and business partners and also paid attention to other relevant effective cases of the company. The first dialogue with the company high-level specialist instantly grabbed my attention.

After that conversation, I felt confident that our tasks would find the correct solution and this was the reason that prompted us to go further with this agency.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Firstly, the agency made deep analysis on keywords in our advertisement campaigns. They analyzed all the markets in our niche and prepared a strategy. Secondly, they strongly worked on semantics for our advertising campaigns.

They also helped fine-tune our marketing goals to make better use of the budget. After that, Disqover Agency accompanied the process of launching advertising campaigns and monitored the effectiveness, optimizing it constantly.

How many people from the vendor's team worked with you, and what were their positions?

It feels the high level of professionalism and well-coordinated work of the team. We always received the result from the agency quickly and efficiently. We were in close and operational communication with an account manager who supervised the SEO|PPC specialist, strategist, analyst at all stages.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our marketing costs decreased by 8% that is actually even more than we expected. Along with this, we have become more competitive in our niche, thanks to the individual approach to our case. We were defined from the competitors and received the new clients.

Describe their project management style, including communication tools and timeliness.

Once a week we had status with the agency, online (if there was a necessity). During the meetings we discussed current processes, the problematic issues, and considered proposals for working processes.

For urgent questions, there was always the opportunity to quickly contact the manager via messenger. Deadlines and all agreements were strictly observed.

What did you find most impressive or unique about this company?

We are more than satisfied with the quality of the agency’s work, in particular with a deep analysis and a clear understanding of the tools that are necessary to achieve our goals. The team did even more for our company than we requested, which means that we are ready to continue cooperation in the future.

Are there any areas for improvement or something they could have done differently?

We are totally satisfied with the cooperation. The only thing we can say is to wish Disqover Agency good luck with many successful cases, such as ours.

BACKGROUND

Please describe your company and your position there.

We are Snov.io, a thriving SaaS company. Our platform helps automate the sales process and make life easier for sales reps, SDRs, BDRs, marketing specialists, recruiters, event organizers, and startup CEOs. Most of our customers are from the US and Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disqover Agency, and what were your goals?

Our client hired Disqover Agency to manage their advertising campaigns on Amazon. They already had experience selling on Amazon, the listings were ready and several advertising campaigns have already been launched. However, sales were low, advertising budgets were spent in large amounts, the client failed to raise performance and in desperation they began to look for specialists who could improve the situation.

The key goal of the client was to increase sales with a satisfactory ratio between net income and investment. The four main services that the agency advised in this situation were PPC promotion, SEO optimization, Chatbot to earn reviews and external traffic management.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our client found out about the agency when he was looking for information about trading on Amazon. Later, the client researched the experience of the agency on their pages on social networks and website and asked us for advice on whether to work with this team.

As we have already worked with Disqover team on our own project earlier like an outsource contractor we found it great to recommend them for this project too. We knew that it’s very important for our client that the agency is positively known in its professional environment, so the decision to cooperate was made fairly quickly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

From the very beginning, the agency's team began to work with the client to improve the appearance of listings and SEO-optimization of texts. At the same time, we were like mediators between both teams. It turned out that the listings were not indexed at all by Amazon's algorithms, which did not allow buyers to find products in the search engine and the existing weak advertising campaigns did not help to correct the situation.

The agency gathered the semantic core of the relevant niche, selected the relevant key queries, helped the client to change the texts on the listings and fill them with relevant keywords. The agency also worked to develop recommendations for updating photos on listings to improve the overall appearance of listings and the experience of buyers while buying a product.

When the work on optimizing the listings was completed, the agency's specialists developed a promotion strategy for the client, launched advertising campaigns on optimal budgets agreed with the client. It took some time for the listings to go through the indexing phase and gain trust from Amazon's algorithms. From that moment on, the agency's team essentially began the process of promoting and constantly monitoring and optimizing campaigns. However, our client was warned in advance that the immediate effect should not be expected.

The listings were relatively new, there were very few orders, the number of reviews did not exceed 2-3 feedbacks, and the average rating was about 3-3.5 stars. It was explained to the client that with such initial indicators, advertising campaigns on Amazon alone will not be able to launch intensive sales. The number of clicks has increased since the ad was launched, but there have been no much more orders.

In this situation, the agency strongly recommended launching a chatbot to increase the number of reviews and feedbacks on the listings. To do this, the agency has a unique product, which provides for the launch of advertising on social networks with an offer to buyers to buy the product, leave feedback and get cashback. This would allow advertising to work more efficiently and the product to gain trust from algorithms and customers faster.

However, there is a restriction that it is necessary to keep a balance in the number of such reviews - 10% of the number of orders. Since there were less than 10 customer orders per month, experts said that it was necessary to launch external traffic tools as well. The client was advised to launch the promotion and management of external traffic from channels such as Facebook, Google and TikTok by launching appropriate advertising campaigns with unique discounts and promo codes for specific target groups.

In addition, the customer was encouraged to use the BrandPush tool, which allows you to distribute articles about the product on various resources, which will not only increase traffic to Amazon, but also increase customer awareness.

Thus, due to the increase in external traffic, the customer will receive an increase in sales, which will increase the number of reviews on the listings and thus increase the effectiveness of advertising within Amazon.

How many people from the vendor's team worked with you, and what were their positions?

Basically, the client communicated only with the project’s account manager on behalf of the Disqover Agency. The account manager, in turn, supervised all processes and managed the entire team of specialists who were involved in the work: strategist, SEO & PPC (internal traffic) specialist, reviews & external traffic specialist, analyst and product manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As the client had already launched campaigns before, the agency's team analyzed which search terms and target keywords performed badly and excluded them from advertising to decrease costs.

Also, they found target keywords and search terms that performed well and moved them to other separate campaigns for each targeting keyword to be able to control the placements. The client’s product has unique features that define him from the competitors, so agency’s specialists made a research of long-tail keywords that accurately describes the product and used them to advertise it on top of the search.

As experts also brought external traffic and added reviews to the listings, this helped a lot to increase CVR and rank organically on high-frequency keywords where main competitors are ranking. Finally, the results were as follows: decreased marketing costs by 5%, increased sales by 58%, Lowered ACOS by 60%, increased organic share to 60%.

Describe their project management style, including communication tools and timeliness.

At the client's request, the team reported on the status of all tasks each week and communicated with the client in regular weekly online meetings. The account manager clearly explained the details of all the processes so that the client could make confident decisions and conclusions.

Deadlines were followed, the manager was constantly in touch. Most of the communication took place in messengers for quick feedback. And what is more important, the team was very attentive to the details and responsibly fulfilled all the agreements specified in the NDA, which was an important condition for our client.

What did you find most impressive or unique about this company?

As the client had previously tried to understand Amazon's advertising tools on his own, it was a great relief for him to outsource promotion tasks to specialists. For him, the most fascinating thing was how deeply and freely the agency's experts mastered the material.

The client was also very pleased that the account manager was able to explain to him clearly even some complex processes and details. This allowed the client not only to finally understand all the moments, but also to make quick decisions. Disqover Agency's level of competence deserved gratitude and respect.

Are there any areas for improvement or something they could have done differently?

The client is satisfied with the cooperation and the result, and this is the main thing :) Of course, there is always room to grow, so we wish the Disqover Agency rapid development, and we will most likely return to their services.

BACKGROUND

Please describe your company and your position there.

I'm the E-commerce Content manager with the international water company IDS Borjomi International

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disqover Agency?

Our company actively develops new different markets. One of the biggest marketplaces that cover more than 10 countries is Amazon, so it was our main destination. Disqover happened to be the agency that specializes in different marketplaces.

So, we hired them for complex comprehensive support of different tasks including account registration, SEO/PPC support, and market research. For us, it was important to understand what countries and therefore marketplaces we can enter with our water, how to do that, what barriers we can face, and what are our perspectives. The selected countries were the USA, Canada, Poland, Germany, Italy, and Australia.

SOLUTION

How did you select this vendor?

We have already cooperated with Disqover Agency on other services. They have successfully registered our seller account, managed SEO/PPC and occupied issues connected with troubleshooting. Besides, from time to time we have given them some tasks on calculating Amazon fees, searching for competitors and analysing the demand and supply at Amazon. We were satisfied with the quality of their work. That is why we took the decision to cooperate with the Disqover Agency on marketplaces analysis in selected countries too. They have the expertise needed for doing research & analysis.

Describe the scope of their work in detail.

In general, they assessed the market conditions of the beverages segment in the following countries: USA, Canada, Poland, Germany, Italy, and Australia. Step by step, they started to search general e-commerce statistics on beverage market conditions in each country.

These are: current revenue of Food & Beverages segment and projected market volume, annual growth rate, current and projected user penetration and average revenue per user (APRU). After that, they searched for top online stores in the Food & Beverage segment. Based on that, they selected the stores tp serve as marketplaces to sell our products. Each selected online store has been further analyzed in terms of water categories.

As a result, we have seen such useful data as water categorization and main competitors data, such as: prices, packages, volume, sales (where possible), number of reviews and so on. And all of that was reflected with the sections of water types. Next, they researched main requirements of entering the marketplace and described all the major steps. Finally, they forecasted the needed promotion budget for each country for the next year, along with the projected sales.

What was the team composition?

We had an account manager, 2 product managers, product lead, SEO/PPC manager and head of SEO/PPC.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Market assessment gave us a clear understanding of leading markets in the beverage segment, marketplaces that we can enter and steps of how to do that. Thanks to this data we have exactly decided what marketplaces we will enter next year.

How effective was the workflow between your team and theirs?

The Disqover team sent us the intermediate results so we didn’t wait for all the work to be completed but could look at the different markets and also communicate with them and give some updates or recommendations if needed.

That is why, our account manager created a project plan so we knew when the presentation would be done. And they met all the deadlines. Moreover, the team was really always willing to respond to our questions and show more information.

What did you find most impressive about this company?

The most impressive thing was that we received all relevant information in a timely manner. That allowed us to see all the data in time and even more than needed. So, this was the ground for sustainable cooperation.

Is there any area for improvement or anything that could have been done differently?

Cooperation has been set up in an effective result-yielding way.

BACKGROUND

Please describe your company and your position there.

LOVAT is an international company. We are a team of tax experts and software developers who want to change the landscape of tax compliance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disqover Agency, and what were your goals?

Our client has already had a bad experience of self-registration on the Amazon marketplace. It was clear that the client could not cope with this difficult task on his own. Disqover Agency, as professionals of this process, advised the client to take the process of launching sales seriously. First of all, the Disqover Agency team conducted product category research, studied the customer's product niche and conducted a competitor analysis.

The agency professionally helped with the registration in the shortest possible time. Specialists have created listings according to all Amazon requirements. Later products were sent to the Amazon warehouse. Next step was the optimization of the product profile and setting up internal advertising. Finally, after a month of work with Disqover Agency, our client got the first sales!

SOLUTION

How did you select this vendor and what were the deciding factors?

Our client really wanted to work with professionals. When he first visited the Disqover Agency site, he saw a detailed description of all the steps involved. A few days later, he called the manager for a consultation and preliminary audit. After that, he no longer had any doubt that these are professionals at their job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our client already had unsuccessful experience in registration, so he understood that this process is not easy. The Account manager, who accompanied him all the time, firstly provided a checklist of documents that were needed for registration. The documents were checked very carefully. After submitting the documents, Amazon requested a video verification.

The account manager clearly described to the client how it will happen, what to say and what documents are needed for video verification. After successfully creating an account they started work on the listings. The account manager has prescribed clear requirements for photos and texts for Amazon. All in all, the listings were great. After that, there was work with shipping and sending the goods to the Amazon warehouse.

When the goods were successfully delivered to New York, the PPC and SEO specialists set up internal advertising, optimized the product profile and worked with the price, including creating coupons and discounts. Finally, after a month of work with Disqover Agency our client got the first sales!

How many people from the vendor's team worked with you, and what were their positions?

From the beginning, our client communicated with the Business Development Director. Then his communication was redirected to the Account Manager. Account manager accompanied him all the time. Next, the Product manager conducted a product category research, studied the customer's product niche and conducted a competitor analysis.

PPC and SEO specialists set up internal advertising, optimized the product profile and worked with the price, including creating coupons and discounts. Also, the Account manager worked with questions and reviews from USA customers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our client is very glad that from scratch he was able to successfully sell his product in the USA. After his first failed attempt, he had no idea that the e-commerce process could be enjoyable and profitable.

Describe their project management style, including communication tools and timeliness.

It was a great pleasure for my client to work with the Disqover Agency team. All services were completed on time, within the specified deadline. Our client could completely trust the team. He understood that everything will be at the highest level and that they are really professionals.

What did you find most impressive or unique about this company?

Our client's pleasant delight was that the Agency is very client-oriented. Disqover Agency specialists gave a clear answer to all the questions of our client, and at some moments even supported. And the best part is that all specialists treat the product as their own. They want to do everything in the best possible way.

Are there any areas for improvement or something they could have done differently?

Our client wished the agency to always be at this level of professionalism in e-commerce! And he is very glad to continue cooperation with them.

BACKGROUND

Please describe your company and your position there.

We are an Online Platform for Editing All Kinds of PDF Documents. We’re a team of software developers who are aimed at optimizing document workflows through the constant evolution of software. We also work with our clients whom we provide our software developing services to.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disqover Agency, and what were your goals?

Our client hired Disqover Agency to boost their products on Amazon. Our client's goal was to grow sales via PPC and promote their brand at Amazon.com. Two key services that they have agreed with the agency in the framework of this project: full listing SEO optimization and PPC set up.

SOLUTION

How did you select this vendor and what were the deciding factors?

We advised Disqover Agency to our client because our acquaintances had already worked with the agency and highly recommended the team for work on Amazon. An additional advantage was the fact that the agency in the future can provide full client support, offering a comprehensive approach to bringing business to Amazon.

Since our friends were already satisfied with their cooperation and the results they have received, as well as hoping for long-term further cooperation, our client decided to begin to work with the agency for mentioned services.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Firstly they started preparing to work with listings on Amazon. Our client received a spreadsheet from the manager to fill in information about their products, cause all listings needed to be well written in accordance to the requirements of Amazon. In addition, the agency also prepared a technical task for creating photos and texts for their listings to be changed (collected the semantic core, selected the appropriate keywords).

They said that the photos and texts on the listings have great importance not only in terms of aesthetics and appearance but also in terms of marketing and advertising. Disqover Agency also helped to write the relevant texts and the client passed the manager all the necessary photos as well as information for the listings.

After that, the listings were created, fully completed and ready for sale. Once the listings were ready, Disqover team prepared a turnkey solution to boost our client’s sales using all key technical capabilities of Amazon Advertising. They built an individual strategy deeply taking into account all the needs of the client. As an example, our client got his listing sales growth: +220% in 3 months working with the team.

How many people from the vendor's team worked with you, and what were their positions?

Throughout the project, our client communicated only with the agency's account manager, who was appointed for them from the very beginning by the agency's management. It was quite comfortable for our client because they had one person who is always in touch with them, responsible for controlling all processes and current tasks. Also SEO and PPC specialists were involved in the process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The client is fully satisfied with the overall result, because the ultimate goal was achieved - the listings were optimized, the sales process was successfully relaunched!

Describe their project management style, including communication tools and timeliness.

There were no problems with management and communications, decisions were made quickly, feedback was provided qualitatively, tasks were performed competently. The delay was mostly from the client's side because they needed some time to gather all the info for an account manager.

What did you find most impressive or unique about this company?

In fact, if the client did all these tasks on his own, without the appropriate knowledge and training, he would spend much more time on the whole process and would not be able to get the result so quickly. We were told that Disqover Agency handled all the tasks so quickly like true professionals - and it's impressive.

Are there any areas for improvement or something they could have done differently?

The main thing for our client is the result and they are satisfied with it. We wish Disqover Agency to further develop, expand its team and enter new markets.

BACKGROUND

Please describe your company and your position there.

I'm CEO of AssayMe company. We are make a personal Wellness & Health Assistant that enables patients to monitor health conditions and prevent potential medical problems through a simple, at-home, self-administered urine test. And sell urine test strips on Amazon.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disqover Agency, and what were your goals?

We hired Disqover Agency to set up an Amazon seller account. Our goal was to launch our product on Amazon to grow sales and promote the brand. The first step in this direction is to set up an Amazon seller account. We knew that this process was not easy, as we had heard of many unsuccessful attempts, after which it became increasingly difficult to register on Amazon.

Registration on Amazon requires specialized knowledge and skills in the preparation of documents and data, as well as - the organization of the whole process, the proper submission of information, and compliance with all Amazon rules. We have decided to entrust this matter to professionals. That's why we turned to the Disqover Agency.

SOLUTION

How did you select this vendor and what were the deciding factors?

From the beginning we realized that we needed experienced professionals who could be trusted. We found Disqover Agency, read the reviews of other clients and successful cases which this team has implemented. From the first consultation, we really liked the professional approach, the level of expertise and the understanding of our request. When deciding on cooperation, it was also very important for us that Disqover Agency supports clients at all stages, from the initial idea of entering the global marketplace to the start of sales.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Amazon account registration is a responsible process that requires the proper preparation of documents and information. From the beginning of cooperation, we have determined what registration format is necessary for us at the initial stage. The agency's account manager provided us with a complete list of required documents and detailed requirements for them.

We collected all the data together, and since this stage was not easy, the manager constantly gave us feedback and recommendations. The agency's team helped us prepare the data in the correct format and form so that the whole process fully complied with Amazon's rules. After preparing the documents and all the information, the manager took on all the work of submitting data to Amazon.

After a short period of time, we received a letter where Amazon informed us that it has completed verifying our identity and our seller account has been successfully created. After that, the manager set up our account, connected payment accounts, checked all the submitted information to avoid difficulties in working with the account in the future.

How many people from the vendor's team worked with you, and what were their positions?

From the very beginning, we communicated with the Business Development Director of the agency, explained our request, agreed on the services we were interested in and the terms of cooperation. When the conditions were agreed, we continued communication with our Account Manager. Our Account Manager in further cooperation supervised all tasks and stages of work, gave us feedback, and solved all questions that arose in the process. The Senior Account Manager of the agency always was in touch also.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For us, the main goal at that time was to set up an Amazon seller account, with which we could conveniently and safely continue working. As a result - the account was successfully created in a short time, all settings are configured. In the process, we quickly received feedback, communication was easy and pleasant, so we were satisfied and continued to work with the agency for further services.

Describe their project management style, including communication tools and timeliness.


From the very beginning of the cooperation, it was noticeable that the team had prepared a clear action plan, the whole list of documents and recommendations. Processes are clearly established and agreed. If there were some difficulties in the registration process - the manager's reaction was timely, he warned us in advance about all the pitfalls. It was easy and pleasant to communicate with the agency and managers.

What did you find most impressive or unique about this company?

We expected a professional approach, a high level of expertise, coherence and ease of communication. We can say with confidence that Disqover Agency team fully met all our expectations. We were pleasantly surprised that the Ukrainian e-commerce channel development team is so well versed in foreign marketplaces, comprehensively approaches customer requests and develops personalized business solutions.

Are there any areas for improvement or something they could have done differently?

We are satisfied with our cooperation with the agency and the results we have received. We hope that the agency will expand and be replenished with new specialists and clients.

BACKGROUND

Please describe your company and position.

I am the Head of the marketing department of the company.

Describe what your company does in a single sentence.

E-commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Disqover Agency to accomplish?

• Product launch and successful promotion on the Amazon
• Amazon account registration and maintenance

SOLUTION

How did you find Disqover Agency?

Online Search

Why did you select Disqover Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Disqover Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Disqover Agency handled the full cycle of bringing our brand to Amazon. We started by connecting our brand to Amazon. This was followed by a niche analysis and we got to know our competitors better and familiarize ourselves with recommendations for our future product such as the right size for brackets, colors, and quantity in the package, and calculated the likely costs and future profits. 
Then the Disqover Agency developed for us a customized list of recommendations for content and textual content for the future product page. Soon, the guys at the agency helped us in creating listings and getting our items into Amazon's warehouses, which they continue to do until now, optimizing our listings and replenishing our inventory. After a lot of preparation, our product was ready to sell, and that's where promotion came into play. With the help of qualified PPC specialists, in just 3 months we managed to achieve over 1000 sales and tripled our organic sales! Also throughout the time the Disqover Agency helped us in solving such problems as verifications, blocking, and other difficulties. Today our sales are increasing and we are gradually going up, so we have plans to expand and introduce new products of our brand!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

November was the first month of promotion, and the percentage of organic sales was 13.85%, which is already very successful for a start. But as of today, February, we have 40.31% organic sales and over 1000 orders! Our products are also in the top 100 in the Patio, Lawn & Garden category.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our main communication is with our account manager, who is always on the line with us and ready to answer any questions we may have. Despite this, the rest of the agency staff is also ready to connect quickly and give us an answer as fast as they can. Our communication has always been easy and clear, and we always know we can reach out to the guys with any questions.

What was your primary form of communication with Disqover Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The agency impressed us with its professionalism and willingness to lend a helping hand. We are also pleased with the communication and understanding. And of course, we're satisfied with the results of our work together because we already achieve excellent results consistently.

Are there any areas for improvement or something Disqover Agency could have done differently?

I don't think so! The guys were great with everything and I wish them nothing but further development and success!

BACKGROUND

Please describe your company and your position there.

I am the head of marketing department in Kodi Professional — a company that provides a wide range of professional materials for nail extension and design, which is constantly updated. We focus on the latest scientific developments, advanced technologies and high quality standards.

Today, the company has already managed to take a worthy place in the market of the nail industry and to establish itself as a reliable and promising partner. We have enormous potential, so every day gives us a new opportunity to translate into reality those plans that once seemed unattainable.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disqover Agency, and what were your goals?

We are a large international company, we have our own large production and a wide range of goods that we sell in different parts of the world. Launching on the international marketplaces was one of our key goals so that we could become even closer to our customers, be able to attract new clients, reach an even larger market share, improve our financial performance and strengthen our reputation in the world.

Of course, among the many options, we chose to lunch on Amazon. In the first stage, we set ourselves the goal of fully setting up our seller account, creating listings for our products, and launching sales on the marketplace. We also wanted to connect our registered trademarks around the world to use an additional variety of brand tools on Amazon.

SOLUTION

How did you select this vendor and what were the deciding factors?

From the very beginning, we planned to hire a professional team with experience, specialized knowledge, skills, and a successful portfolio. In our case, we were looking for a vendor who could handle such a large client as us. It was important to us that all actions complied with Amazon rules & policies, and all processes were set up and executed on time.

We know that our product is not easy to manage according to a lot of regulations and certifications, so it was also important for us that the team was flexible, reacted quickly to difficulties, could solve complex cases, and find solutions to difficult situations. We were very lucky to find Disqover Agency. After reviewing the team's portfolio and getting acquainted with the level of their professionalism and experience, we decided to choose them, and now we understand that this was a very good decision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

From the first stages of our cooperation, we were satisfied with the process. Once our seller account has been set up, we begin the process of creating listings. We decided that for the convenience of sales management, we will use FBA fulfillment, which involves sending our goods to the Amazon warehouses, where Amazon will store them and send them to the customers. At this stage, we encountered difficulties with transporting and storing regulations because Amazon classified our goods as Dangerous goods (also called hazmat). That's about the substances or materials that may pose a risk during storing, handling, or transporting because they contain flammable substances.

To prevent potential health and safety risks, Amazon required us to provide information about our product and pass a lengthy inspection before we could be allowed to sell our product. We provided all the necessary documentation to the Disqover team, and they took over the entire process of passing the inspection. It took a long time due to delays on Amazon's side, but as a result, we finally managed to solve all the problems. The listings have been successfully created and were ready to ship our products to Amazon warehouses in the United States.

We also assigned the Disqover team the task of connecting our brands in different countries to the seller's account on Amazon. We wanted each of our listings to be under our registered brand. This would be a bonus to consumer reliability in our products, and also - opened up many opportunities to use brand tools, such as creating additional content on listings, creating a brand store, launching brand advertising, and blocking all other sellers who sell our products without permission and more. Disqover Agency coped with all the tasks perfectly, our brand was successfully connected in all countries, and we were completely satisfied with the result.

How many people from the vendor's team worked with you, and what were their positions?

For the most part, all of our communication with the team was through our Account Manager. The Account Director of the team and the agency's CEO has always been in touch with us also. We knew that other specialists also worked on the tasks related to our project, but we did not need to communicate with each of them separately, because we knew that our Account Manager manages the teamwork, and monitors the implementation of tasks and deadlines. Therefore, it was comfortable for us to stay in touch with our manager and coordinate all the moments through him.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We decided to create listings for almost 20 products. As a result, all the listings were created, we solved all the issues related to the hazmat regulation, so in this direction, all the problems were solved and this is a very good result. Regarding the connection of trademarks in different countries - we have agreed with the agency to connect trademarks in almost 10 different countries. The team successfully connected all brands and, at our request, expanded access to the use of brand tools on Amazon to our distributors. In general, we are very pleased with the result and we can say that we have never regretted that we hired Disqover Agency.

Describe their project management style, including communication tools and timeliness.

We were very comfortable and convenient to communicate with the team through our Account Manager because it did not take much time and effort. We were pleased that we did not need to communicate with each specialist individually and explain several times what we needed because the Account Manager quickly received information, quickly processed our requests, if necessary, immediately transferred tasks to specialists, monitored deadlines, and tracked our progress.

What did you find most impressive or unique about this company?

As I mentioned above, it was very important for us that the vendor was ready to deal with such a large client as us and was ready to solve quite complex cases related to our product. We were very pleasantly surprised that the team was not stopped by any difficulties that arose in the process of work.

All problems were discussed quickly, good working solutions were found and we did not notice any signs of confusion. They were true professionals with the appropriate knowledge, skills, and experience for all our needs. When the team is not afraid of any difficulties and obstacles, sets ambitious goals, tries to meet the demands of its client, and copes with all the tasks quickly and efficiently - it speaks for itself.

Are there any areas for improvement or something they could have done differently?

We wish the agency's team rapid growth and expansion, new clients, and many new successful cases. We definitely recommend Disqover Agency to our colleagues and partners and hope to meet in new projects.