Direct Online Marketing

Introduce your business and what you do there.

I’m the digital marketing and e-commerce director at a children’s and family media company.

What challenge were you trying to address with Direct Online Marketing?

We didn’t have the expertise in-house to drive demand through paid search efforts. We needed to outsource the responsibilities.

What was the scope of their involvement?

Primarily, Direct Online Marketing manages paid search efforts across Google and Bing. Their team has been hands-on, focusing on search engine campaigns, text ads, and retargeting display ads. They’ve also been working on custom intent displays. They've supported all aspects of campaigns from ideation to reporting. Their team has written ad copy—which requires our approval— and managed spending levels during campaigns. They've acquired a good understanding of our business and various products. Their team understands the profitability of our products, so they’ve been mindful of how we can use paid search to drive profitable revenue for the company.

What is the team composition?

We’ve had direct contact with three people. But, they have an in-house team that also handles our account. We’ve worked with a strategist, an account director, and the owner directly.

How did you come to work with Direct Online Marketing?

Direct Online Marketing had a relationship with a member of our leadership team and joined the company before I started. Our team understood that they had the expertise to help us manage these campaigns.

How much have you invested with them?

Usually, we've spent around $12,000 a month with Direct Online Marketing.

What is the status of this engagement?

We signed an agreement with them in July 2018, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Since beginning our work with Direct Online Marketing, we've been up year over year with equal or less spent in the market. Their team has made us more efficient. They've made significant improvements from a structural standpoint. Their team rebuilt our entire Google ads campaign strategy including how the account targeted keywords, which helped us understand how we were performing in different business units. They helped us set up a better framework to manage these campaigns and understand exactly what’s happening with them.

How did Direct Online Marketing perform from a project management standpoint?

Typically, we have a concept for our next product. We’ll meet with Direct Online Marketing to discuss the idea. Then, they’ll take the ball, run with it, and implement a keyword strategy. In the beginning, we had a resource in our office. Every two weeks they were here for a week and sat in on our product team meeting. It was as if they were a part of our team, not an outsourced partner. They’ve been hands-on and delivered the results, so Direct Online Marketing has done a good job managing this engagement.

What did you find most impressive about them?

Their ability to understand our business has stood out. Working with other vendors in this space, we’ve had to reiterate our business goals, budget, and products constantly. That’s not the case with Direct Online Marketing. Their team picked up on what we’re doing really quickly. If we have a new product release, it’s been easy because they know it, the business units, and the cost structure behind it. It’s easy to deploy a new product with their team because of their understanding of the business and the metrics we need to hit.

Are there any areas they could improve?

It’s not a bad thing but I’m a really aggressive marketer, so I want to learn as much as I can as quickly as I can. I want to cast the widest net possible then optimize from there and pull things back as needed. It's not a bad thing but they’re hesitant to do that because their team wants to hit our metrics from day one. Most business owners would say that’s a wonderful thing because they’re mindful of the dollars they’re spending.

Do you have any advice for potential customers?

Get Direct Online Marketing involved. They’re smart. Their team knows what they’re doing. Involve them in the business. Help them understand your goals and the products or services you’re trying to sell. It’ll work out well.

Please describe your company and your position there.

I am the CEO of a community mental health center in West Virginia employing approximately 500, and serving approximately 3,000 patients each year.

For what projects/services did your company hire Direct Online Marketing?

We hired DOM to improve recruitment of employees and market new programs and services by leveraging various social media platforms.

What were your goals for this project?

To increase the number of employees hired and to inform the community of new programs and services available.

How did you select this vendor?

DOM was referred to us by another company that assists us with television, radio and other advertisement.

Describe the scope of their work in detail.

The were asked to take previously developed ads and utilize them across various social media platforms. They created an method by which the social media ads linked to landing page where the user could learn more about our employment opportunities and apply online. After the campaign began they tracked the views, click-through rates, etc. of each ad on each social media platform and made recommendations for changes throughout the project to maximize our responses.

What was the team composition?

The team was composed of employees from DOM, another local advertising firm, and our organization.

Can you share any outcomes from the project that demonstrate progress or success?

Our recruitment process has been streamlined, results are more carefully measured, and we have seen a clear increase in the number of applicants for our positions.

How effective was the workflow between your team and theirs?

Very effective. They are very responsive by email and phone, offer helpful, data-based recommendations to improve results, and are quick to make changes once decisions are made.

What did you find most impressive about this company?

Their responsiveness and accessibility are impressive. Rarely do more than a few hours pass before you receive email or phone responses to your inquiries. They are very knowledgeable in their field and willing to patiently educate managers and others on the project who are less so. Their work is of the highest quality.

Are there any areas for improvement?

None noted.

Please describe your company and your position there.

We are an International wholesaler of Electrical, Plumbing, and Industrial products.

For what projects/services did your company hire Direct Online Marketing?

We hired DOM to supplement and strengthen our e-commerce marketing. Our e-commerce division was under-performing, and we needed SME's to guide our ongoing work.

What were your goals for this project?

To put together cross-platform marketing campaigns and ultimately, increase sales.

How did you select this vendor?

We recognized Justin Seibert as a thought-leader in this space. We were looking for a company small enough to have a personal touch, but with the experience of a full-service company.

Describe the project and the services they provided in detail.

DOM designs, maintains, and strategizes PPC campaigns for us across multiple platforms. They have coached us on best SEO practices. They also design Geo-Fencing strategies for us to target specific geographical locations world-wide. DOM also provides traditional marketing services - such as newsletter publishing.

What was the team composition?

Over the course of our relationship, we have dealt with 2 different team leads. Both were excellent at managing our expectations and finances, and both proved capable and competent managers.

Can you share any information that demonstrates the impact that this project has had on your business?

We have seen marked improvement in sales and customer engagement since we began our relationship with DOM.

How was project management arranged and how effective was it?

Project management has been done at an accessible and organized pace. Their managers consistently make it easy for my team to utilize the tools we have at our disposal to meet regularly. We are up-to-speed at all times.

What did you find most impressive about this company?

Their internal reports and tools that far exceed the expectations we had. This depth of analysis was unavailable to us prior to our work with DOM.

Are there any areas for improvement?

There is very little that DOM can improve upon given the constraints that we have as a customer. We are very satisfied with the services they have provided.

Introduce your business and what you do there.

I’m the VP of a hydraulic sales and service company.

What challenge were you trying to address with Direct Online Marketing?

We hired Direct Online Marketing to manage our PPC campaigns and increase our marketing efforts.

What was the scope of their involvement?

Direct Online Marketing maintains our PPC efforts and compiles weekly reports with relevant analytics and information. They’ve enhanced our existing campaigns with keyword research, Google Ads, retargeting efforts, etc.

What is the team composition?

Our main point of contact is Nikki (Director of Operations, Direct Online Marketing). She serves as our account manager.

How did you come to work with Direct Online Marketing?

We followed a referral from someone and hired Direct Online Marketing for the project.

How much have you invested with them?

Our monthly spend is $3,500 on their services.

What is the status of this engagement?

We began working together in October 2016 and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a significant increase in traffic, leads, and overall business. Looking at the comprehensive weekly reports, we can tell they are producing fantastic results for us across the board.

How did Direct Online Marketing perform from a project management standpoint?

I’m always able to contact Nikki. I communicate with their team several times a week, if not daily. They visit our location from time to time, and we primarily speak through phone calls and email. Their team also compiles informative reports to keep us updated on their progress.

What did you find most impressive about them?

One of the best things about Direct Online Marketing is that they’re easy to work with. Even on weekends, they’re available to solve any issues I have. I enjoy having one point of contact because all it takes is one phone call for my problems to be fixed.

Are there any areas they could improve?

There’s nothing I can think of for them to improve.

Do you have any advice for potential customers?

Bring your ideas to them and work together. I’ve never had any issues with them and everything has worked out.

Introduce your business and what you do there.

We’re a data sensitivity and data loss protection (DLP) company. While there are several companies that offer DLP solutions, those tools often miss about 40% of sensitive data. Our solution helps to discover that remaining data and organizes it to ensure that the information stays in-house. As the digital marketing manager, I oversee search engine marketing (SEM) and SEO.

What challenge were you trying to address with Direct Online Marketing?

Our biggest challenge was figuring out a way to drive more bottom-of-the-funnel leads into our pipeline. We wanted to target leads that were ready and sophisticated enough to use our solutions compared to other high-level leads from white paper resources. Direct Online Marketing joined the project to support our digital marketing efforts, including paid ad campaigns and Google Analytics tracking.

What was the scope of their involvement?

Rather than just relying on them to give us marketing information, we’ve maintained a mutual relationship. I report on what’s working and voice ideas that I think could work, and then Direct Online Marketing provides insights based on past data from B2B industries. Through that collaboration, we develop paid ad campaigns that target sophisticated leads. Currently, we use three ad platforms, including LinkedIn, AdWords, and Bing. To track our efforts, we use Google Analytics in addition to the AdWords’ conversion data and a CRM.

What is the team composition?

I initially worked with a more senior individual but realized that I needed someone who could look at our account daily. They’ve since assigned a more agile resource, which has worked well so far.

How did you come to work with Direct Online Marketing?

My boss had used them previously and recommended them during the vetting process. After evaluating numerous vendors, I felt like they were the best bet.

How much have you invested with them?

We’ve spent $25,000 on their services thus far.

What is the status of this engagement?

Their work started in July 2018 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

In general, we’ve noticed that some of their competitive campaigns have helped drive more bottom-to-late-stage traffic to our site, and they’ve helped us identify new trends. For example, we’ve seen that people often search for popular industry terms when news outlets report on law changes to data security. Leveraging this insight has proven valuable to driving lead volume while keeping a low cost per lead (CPL).

How did Direct Online Marketing perform from a project management standpoint?

While I can’t see task progress in real time, we discuss the majority of our items during weekly meetings. They also send agendas that show us what we’ve covered the week before and what we plan to do for the following week. This allows me to judge which deliverables will make it to the next meeting.

What did you find most impressive about them?

One of Direct Online Marketing’s main strengths is that they learn about your product to tailor their solutions. There’s a huge difference between an agency that targets numbers compared to one that takes a qualitative approach. Their team tries to understand how an end user would resonate with your product before developing the message. I appreciate the time they take to do their due diligence.

Are there any areas they could improve?

There is no glaring area of improvement needed. If anything, the client should be doing a better job of specifying needs, goals and mutually work towards a plan of action.

Do you have any advice for potential customers?

Provide as much detail as possible during the onboarding process, and be transparent about what’s working and what’s not. Then, look at what the data says compared to your broader, executive goals, and create a plan of action to achieve them.

Introduce your business and what you do there.

I’m the marketing VP for Corporate Visions, Inc. We’re a marketing, sales messaging, and skill-training consulting company. Everything we do is based on a unique decision-making science. We work with universities to help us understand how the brain works in response to marketing and sales components. Using that knowledge, we help companies build their sales pipelines and close better deals.

What challenge were you trying to address with Direct Online Marketing?

Despite having a compelling story to tell, our website wasn’t getting the amount of traffic we intended. Also, the lack of web traffic limited the number of worthwhile leads we’d receive. We needed a digital marketing agency to solve those issues by managing our SEO campaigns.

What was the scope of their involvement?

Jonathan (Digital Marketing Manager, Direct Online Marketing) understands that I don’t have time to manage every aspect of the SEO effort, but I do need results. He and his team function as an extension of our company.

Jonathan started the engagement by recommending various strategies to drive more traffic to the site and, thus, generate more leads. He also communicated tasks we could do on our end to improve our overall score. However, his team does as much as they can, knowing that I don’t have an internal SEO specialist. They aren’t afraid to dive into work without putting pressure on us to help them.

They only do SEO and are continually going through Google Analytics. Jonathan takes screenshots and puts them together into regular reports for me. This saves me the headache of trying to analyze the data on my own.

What is the team composition?

Jonathan is our primary point of contact.

How did you come to work with Direct Online Marketing?

I first discovered them while working for another company. Justin (Founder, Direct Online Marketing) worked with that company’s CMO, and I remembered the excellent work they did. Once this project came up, I wanted to bring them in for an interview. We hit it off right away and they understood what I wanted from an SEO agency. As a result, we decided to hire them.

How much have you invested in them?

Initially, we spent about $3,000 per month. We’ve since increased our investment due to the measurable results the previous campaigns have produced.

What is the status of this engagement?

We began working with them in July 2016, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

When we first started working together, we were averaging somewhere between 15,000–17,000 people visiting our site each month. Now, the site’s consistently seeing 22,000—24,000 hits per month. As a result of this significant bump in web traffic, I’ve put some lofty goals in front of them. I look forward to seeing record-breaking traffic flooding our website in the future.

We measure the effectiveness of the work that they’re doing not just by the traffic, but also by the quality of that traffic. We gauge the quality by the number of people that fill out our contact form. Before engaging Direct Online Marketing, 20–25 people filled out the contact form each month. Now, we average somewhere close to 40 submissions a month, and that’s a huge statistic for us. 25% of people that people that fill out that form go directly into our pipeline, so it’s our most reliable way to generate new business.

How did Direct Online Marketing perform from a project management standpoint?

We meet every other week, and I’m the one that ends up rescheduling on them most of the time. But we talk a lot more than that and will email each other back and forth. They’re consistent in the way they deliver exactly what I need. I get a detailed weekly report from Jonathan letting me know how we performed the week before. If I don’t have the numbers but require them to reveal the results of this program to my CEO, they’re fantastic about getting those to me immediately. I don’t have to wait more than 30 minutes before everything is in my inbox.

What did you find most impressive about them?

Direct Online Marketing knows what they’re doing, evident by the results they produce. But it's not always about business. Every time I meet with them, we have great personal conversations. They’re great about looking to improve and still come to me with recommendations on how we can do better. A lot of SEO agencies like to boost performance once, and that’s good enough for them. Instead, Direct Online Marketing constantly pushes the envelope. They’re great communicators and are fun to work with, too.

Are there any areas they could improve?

I’m somewhat demanding when it comes to results. Some of our competitors have double the web traffic that we do, and I would eventually like to be there at some point. That isn’t solely on the agency, but the results could always be better.

Do you have any advice for potential customers?

It’s okay to ask for help in understanding the various aspects of SEO, but there’s also no shame in letting the experts handle it. Allowing Direct Online Marketing to own a piece of the project has been a successful approach for us. We work well together because I’m extremely clear with what I want from them. Foster that kind of relationship with them, and they’ll deliver the required results.

Introduce your business and what you do there.

I am the director of corporate marketing for an AI software company.

What challenge were you trying to address with Direct Online Marketing?

We use a variety of marketing techniques to promote our company and the products we make; digital marketing is one of the most lucrative methods. We needed a partner who could improve our online visibility, and in turn, help us hit our sales and revenue goals, keep our customers engaged, locate new partners, and contribute to the overall success of our company.

What was the scope of their involvement?

After changing the name of our company, we felt that it would be appropriate to revamp our website and change our domain name as well. Every new website experiences a decline in traffic. They implemented SEO best practices into the new site to help grow our audience.

Google isn’t cooperative when pages are missing, so a significant scope of the work involved reconciling all of the pages on the old site on the new site. They ensured that the descriptions and keyword strategies aided with our overall goal to drive more traffic to our website. Current Google Analytics metrics are compared to the previous week’s measurements and the pre-launch stats. They also examine keywords to confirm that the appropriate audiences are being directed to relevant pages. Some websites still have our old domain listed on their pages, so they’re coming up with link reclamation strategies to reach out to those companies and request changes.

We usually have several Direct Online teams working on multiple projects at a time, which include running our online ad campaigns, managing SEM initiatives, and making sure we're spending the right amount of dollars for the right keywords.

What is the team composition?

We initially had one point of contact during the early stages of our partnership. Now that their team has grown, we have designated contacts for digital marketing projects, SEO and SEM initiatives, and general project management.

How did you come to work with Direct Online Marketing?

Our CMO introduced me to Direct Online eight years ago, and I have been using them for our digital marketing needs ever since. Their status as a trusted Google-partner is comforting, but we’re loyal to them because the quality of their services is unfailingly effective.

What is the status of this engagement?

We started working on the SEO project in March 2017, and they continue to measure the impact of their work via Google Analytics.

What evidence can you share that demonstrates the impact of the engagement?

They planned all of the SEO strategies months before launching the new site, which has made it easier to rebuild our audience. There was an initial dip when we debuted the new site, but traffic is increasing by 15%-20% each week.

How did Direct Online Marketing perform from a project management standpoint?

After our weekly meetings, they send a follow-up email to ensure that both of our teams have a clear set of deliverables. For good measure, documents are also shared and managed on Google Docs. Whether by phone, email, or Skype, they’re always available to answer our questions and provide immediate assistance. They’ve even traveled from West Virginia to sit down with us at our California office and get a better understanding of what we’re trying to accomplish. Their willingness to literally go the extra mile is one of many ways they’ve shown their commitment to their work.

What did you find most impressive about them?

Working with Direct Online is like working with colleagues who have our company’s best interest at heart. I recommend their services to any business looking to enhance their online presence.

Are there any areas they could improve?

We wouldn’t change anything about them because they always bring us spectacular results. 

Do you have any advice for potential customers?

Be willing to put in the necessary work on your end to make the engagement worthwhile. Direct Online has specialized in digital marketing for decades, so take advantage of their knowledge. 

Please describe your company and your position there.

Class 8 Truck Parts is an e-commerce website selling heavy-duty truck parts in both domestic and international markets.

For what projects/services did your company hire Direct Online Marketing?

We needed to increase our traffic and sales with SEO and PPC work, including AdWords, Bing, and Google Shopping.

What were your goals for this project?

We wanted to increase our revenue while producing a positive ROI on our marketing spend.

How did you select this vendor?

We interviewed them and found that their expertise in SEO and PPC could help our company.

Describe the project in detail.

They initially conducted a complete site analysis, reviewing our primary products and helping us determine the appropriate level of investment for the different categories of SEO and PPC. They also helped set up AdWords, Bing, and Google Shopping.

What was the team composition?

We have worked with one main point of contact at Direct Online Marketing.  All of our questions and concerns have been coordinated with our main point of contact.  We have multiple specialists at Direct Online Marketing working on our account.  

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

Our website has had a significant increase in traffic and sales over the past several years. Direct Online Marketing has been instrumental in the success of our e-commerce website.

How did the Direct Online Marketing perform from a project management standpoint?

Our rep consistently communicates the status of projects and reviews the metrics on the progress of our goals.

What impresses you about the Direct Online Marketing?

Their personalized service is remarkable. Additionally, their experts have knowledge of other industries and are able to help us determine what the best solutions are for our company and industry.

Are there any areas for improvement?

None. Whenever we have issues, their team works quickly to correct them.

Introduce your business and what you do there.

I’m the associate director of advertising at an arts college. I manage advertising for the university, including digital marketing.

What challenge were you trying to address with Direct Online Marketing (DOM)?

Marketing can be fast-paced and often we’ll need work completed the same day. Being able to outsource a portion of that work enables to focus on the design and content we do in-house.

What was the scope of their involvement?

They run our search engine marketing (including Google, Bing, and Yahoo), but we run our website and handle SEO in-house. DOM will offer tips if we need assistance with the backend, however. They monitor keyword searches, our ads and how much we pay for PPC, while we provide ad content. We discuss analytics with them weekly, which gives them a chance to suggest, for example, keywords we should include in our search. Meanwhile, we update them on our goals and priorities, so they know what market or age group we might be seeking.

DOM also runs ads on our paid social media, targeting various demographics. The school runs a number of events and exhibitions, and we also that advertising for those as an opportunity to reach prospective students who may not know about the different opportunities the community has to offer.

What is the team composition?

I communicate almost entirely through one of the senior digital advertising specialists. I’ve worked with other designers when he was unavailable, but he is my main contact.

What is the status of this engagement?

We’ve been working with DOM since May 2013.

What evidence can you share that demonstrates the impact of the engagement?

Every week, we look at our number of conversions (or a request for information from the school) and make adjustments as needed. Those results depend on the campaign we’re running at that point in the year, and whether they involve our paid social or search engine marketing. Their responsiveness to the adjustments we need to make helps us better interpret and improve those conversion numbers.

How did Direct Online Marketing perform from a project management standpoint?

They are excellent. We’ve had some in-person meetings, but we communicate mostly via phone and email. Since we’re at an arts college, there are many creativity-driven people who have different ideas about what makes something visually appealing or engaging. DOM is always happy to accommodate last-minute changes or adjustments, whether it be the verbiage in an ad or revising text. Digital marketing is only one of several areas I cover in the advertising department, so I try to give DOM notice about work we’ll need from them but it’s not always possible. Nevertheless, they get completed work back to me or answer my questions the same day.

What did you find most impressive about them?

I’m approached daily by other digital marketing agencies who want to pitch their company to me, but I never consider anyone else. We’re already working with a company that understands search engine marketing and social media, and that will get back to me quickly if they need to research something or don’t have an answer for me immediately.

Some of our work is international, which is as new for me as I'm sure it for them, but even though we’re both learning about the new field, they always have their client’s best interests at heart. I'm not interested in even trying to work with anyone else because they're able to do so much for me, given that I'm pulled in a number of different directions.

Are there any areas they could improve?

No, they are incredibly accommodating.

Do you have any advice for potential customers?

They’re dedicated to their clients. They offer suggestions for reaching new audiences, but it doesn't come across like a pushy sales pitch, which I know can happen with other marketing companies. No matter what you’re trying to market, DOM will learn about the product so they can provide the best support.

Introduce your business and what you do there.

I’m CMO of Industry West, an e-commerce furniture company based in Florida. I oversee marketing, PR, website, search, social, and product placement.

What challenge were you trying to address with Direct Online Marketing?

We’d alternated between managing our Google campaign internally and using an outside firm. The conversion rate wasn’t great and costs were pretty high. We were looking to improve our ROI.

What was the scope of their involvement?

Previously our Google campaigns were only in large buckets, such as commercial furniture or restaurant furniture. Direct Online Marketing (DOM) came in and segmented the campaigns into a much longer list. Their buckets include bistro furniture, bed frames, benches, church furniture, and coastal furniture. They also manage our influencer engagement and do some earned media, such as writing press releases. They manage the relationship with a firm we pay for social prospecting and retargeting. DOM leads the weekly calls and decides what we spend. They do some of our SEO as well.

Because of their close relationship to Google, we also regularly get to beta test new features. We were one of the first to do ads in Gmail, and we’re doing a lot of audience retargeting and segmenting.

What is the team composition?

Leland (senior digital advertising specialist, DOM) is our project manager, and I work directly with Justin (president, DOM) when needed.

How did you come to work with Direct Online Marketing?

I worked with DOM in my previous role as head of interactive marketing at Savannah College of Art and Design. When I started at Industry West, I had them come in and do an audit. They gave us their assessment and we went from there.

How much have you invested with them?

We’ve probably spent $125,000. We're on a monthly retainer that changes based on our needs.

What is the status of this engagement?

We started working together in April 2015 and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They've done an amazing job. From 2015–2017, our web revenue increased 120%, our transactions were up 91%, and our clicks were up 160%. From 2016–2017, our call volume increased 35%.

How did Direct Online Marketing perform from a project management standpoint?

It’s really impeccable. They send weekly reports of what they're working on, what they’ve completed, and what they need to be working on. We also get a metric report every week. We communicate mostly via Slack and email. We’ve incorporated them into our ticketing on Trello so they can work directly with our development team. They're very responsive.

What did you find most impressive about them?

I appreciate their transparency and their concern for the client. If they're not seeing the performance they expect, they're going to pull back very quickly. We have many different campaigns going, and they really take their time to figure out the best ROI. Their industry contacts are fantastic and they’re always willing to bring us new opportunities. They’re also really open and not locked in to one kind of technology. Justin is very well-known in the business and I can always go to him for a recommendation or an industry contact. It's the best of both worlds in that we're getting boutique customer service while also getting the experience of someone who's been doing this for 20 years.

Are there any areas they could improve?

No, not really. We've been really happy with them.

Do you have any advice for potential customers?

Just tell them what you want, and be very clear about what you're looking for.