Dignitas Digital

BACKGROUND

Please describe your company and your position there.

I am the Founder & CEO of BarStar, an app that lets users send & receive alcoholic drinks which can be redeemed at participating bars.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dignitas Digital, and what were your goals?

The Dignitas team was hired to handle all development of the BarStar app, aside from design which was handled by BarStar. The goal was to have something in hand that I could test myself, show others for feedback, and ultimately launch a functional, revenue-generating app on the Apple and Google app stores.

SOLUTION

How did you select this vendor and what were the deciding factors?

I'd originally reached out to an agency in Toronto, who referred me to Dignitas. Dhawal (of Dignitas') confidence in the project, positive attitude, and overall competence is what led me to move forward with him and his team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was broken up into phases, which I appreciated because it was less overwhelming than doing too much at once. I'd send mockup screens, which Dignitas would then develop test versions of the app based on the mockups. Guidance from Dignitas was appreciated as we iterated together.

How many resources from the vendor's team worked with you, and what were their positions?

I worked mainly with Project Managers and Developers, and our overall progress was overseen by the CEO.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

To date, there are 177 users on the app and 3 participating bars. In terms of the deliverables (Apple App Store app and Google Play Store app), I'm satisfied because the apps simply work as intended.

Describe their project management style, including communication tools and timeliness.

Most communication is done via email. Face-to-face Google calls sometimes take place if it's too lengthy of a discussion to do so over email. In terms of timeliness, Shailesh and Dhawal have been great at getting back to me in a timely manner and delivering results within the estimated timelines.

What did you find most impressive or unique about this company?

"The competence and positive attitudes of the team members are notable."

Are there any areas for improvement or something they could have done differently?

Closer attention to detail in terms of the graphic design of the app. Being mindful of the language barrier, as there have been spelling mistakes within the app.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a sustainability consulting company, which is mainly software-based.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dignitas Digital?

We were creating two pieces of software for our clients — an enterprise software and a mobile app. We hired Dignitas Digital to develop them.

SOLUTION

What was the scope of their involvement?

We’ve created the wireframes that demonstrated how we wanted our software to function. Then, Dignitas Digital is in charge of creating the software that’s coding the design from start to finish. They’re in charge of front- and backend development, too.

So far, they’ve created an Android and iOS app for general users. On the other hand, the enterprise software is still under production and the business opportunity is that sustainability impacts environmental, social, and governance (ESG) measurement and scoring. We also plan to hire them for their maintenance and advertising services.

What is the team composition?

We’re working with four team members from their team, including their CEO, two product managers in charge of the app and enterprise software, and a designer.

How did you come to work with Dignitas Digital?

We found them through a series of online searches. We saw them listed on several websites. Our desire at the time was to look for a company that had a hybrid setup. In Dignitas Digital’s case, their CEO was based out of Philadelphia, but much of the work they were doing was completed abroad. Overall, their setup was exactly what we were looking for.

How much have you invested with them?

We’ve spent $120,000.

What is the status of this engagement?

We began working together in June 2020, and we continue to collaborate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve released the mobile app a couple of weeks ago, and we’ve received positive reviews. People have told us that the app is easy to use. On our side, we’re extremely satisfied with the functionality that they’ve created. In addition, two organization finds our enterprise app to be useful, especially in terms of data management and scoring.

How did Dignitas Digital perform from a project management standpoint?

We’ve been implementing a hybrid of a waterfall and iterative model, and they’re performing very well from a project management perspective. There have been a couple of delays, but that has been due to us not having the information they needed to continue.

We mainly communicate via email and we have weekly meetings with their team. We also have additional meetings as necessary. Furthermore, we find it useful to record videos, especially if we have questions or concerns during the meetings and don't have enough time to devote to the meetings. Usually, they send back a video of their own explaining the changes they’ve completed.

What did you find most impressive about them?

The Dignitas Digital team is incredibly responsive to changes; if we need to implement an update, they’re able to quickly integrate our suggestions or changes. On top of that, they’re accommodating and personable.

Are there any areas they could improve?

No. Nothing really comes to mind on areas they can improve. This is an area we’re not particularly familiar with, so we don’t have a ton of experience with other providers of similar services. However, nothing jumps out in the engagement as being a major problem.

Do you have any advice for potential customers?

Know what you want ahead of time and provide a detailed explanation because Dignitas Digital can program anything that you want to do. They’re very talented, but if you leave things open-ended, they’re not experts in whatever your expertise is.

BACKGROUND

Please describe your company and your position there.

I am a research scientist at a large research institution associated with Harvard and MIT. I am a computational biologist, meaning I make biological discoveries by writing software to analyze large datasets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dignitas Digital, and what were your goals?

We had two legacy web portals that allowed users world-wide to run sophisticated software on their own data. The sophisticated algorithms were written in C, and run on a on-premises compute farm. The websites were developed ~2014 using software that is now outdated, and cannot be supported. The aim was to create new web portals that would allow users to upload their own datasets, launch the C programs on the cloud, and return results to users via email.

SOLUTION

How did you select this vendor and what were the deciding factors?

We first searched for in-house or local developers, but could not find those with bandwidth. Then I found Clutch via google, and have Clutch select 3 companies. From these three, I selected one with a moderate price and good communication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I created a PowerPoint presentation with the work specification, which was eased by the fact that we wanted to replace existing websites -- so a very well-defined scope of work. The deliverables were two production websites that would allow users to run our software on their data and return results via email. The company assigned a team with a lead of communication, who proposed a solution (Amazon AWS for cloud computing and web hosting). Then they created development websites, and finally production websites.

How many people from the vendor's team worked with you, and what were their positions?

1. CEO: Initial meeting, cost estimate
2. CTO: Design of project in AWS
3. Project Manager: Main lead for communicating with me
4. Software developers: I don't know how many software developers/web designers worked under the project manager since I only communicated with the project manager but there were at least two..

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Dignitas Digital created two production web portals, that are working great.

Describe their project management style, including communication tools and timeliness.

Communication with the CEO was quick and seamless. Communication with the project manager, who was in India, was often delayed by 1 day due to time differences. Our project was not very time-sensitive (we had existing websites that worked, and would switch over once the new ones were ready), which Dignitas knew so the delay was not a problem.

Written communication with the project manager was completely adequate, although not seamless because of language differences, and sometimes issues would have to be clarified multiple times (over several days) before there was understanding -- but the pace and communication were overall good. For communication of bugs and feature requests, I created a Google Doc, and they would fix these, and then we would iterate -- which worked great since we could both see and edit these shared docs.

What did you find most impressive or unique about this company?

The entire job was very easy from our end. Communication was good, and they delivered exactly what we wanted. They will provide ongoing maintenance and support, which was key for me choosing this company.

Are there any areas for improvement or something they could have done differently?

This may have been a problem with Amazon AWS, but when I linked the production URLs to the new Amazon site, there was one day before everything worked (Amazon AWS had to switch us from development to production). This got fixed in ~1 day, but I expected and would have preferred that we not have a day with a broken production website.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of a home access provider. We enable older individuals and individuals with disabilities to remain in their homes by making modifications. This may mean installing a stairlift, grab bars, or a wheelchair ramp, or remodeling a bathroom.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dignitas Digital?

A not insignificant part of our business is direct-to-consumer, and it was clear that to thrive, we needed to master SEM, SEO, and PPC strategies. We sought out Dignitas Digital to help with digital advertising.

SOLUTION

What was the scope of their involvement?

Google Ads has been our primary focus so far, but we’re pushing onto Facebook now too. The only piece of our business that we’ve been meaningfully marketing in a digital format is the stairlift installation service. The keywords related to this service are very narrow, which makes it clear that our efforts are bearing fruit. It would be harder to tell if we were being successful if we opened it up to other keywords.

In the course of understanding our business to advertise it, Dignitas Digital also made recommendations that led to us overhauling our existing website to make it more functional. The website was originally a custom job, and Dignitas Digital transferred us to a WordPress base. This allows us to be more nimble in addressing changes for SEO.

With the new website, we’re going to expand our efforts to other of our services, which is going to give Dignitas Digital the ability to do much more behind the scenes, including backlinking.

Content creation is also part of Dignitas Digital’s offerings, and we may utilize it in the future.

What is the team composition?

I work very closely with Dhawal (CEO). He’s one of the two principals, and I was originally referred to him. He listened to what we needed, and I determined that they had the right pieces to build into a strong working relationship.

Dhawal has incorporated other members of his team, including Jatin (Account Manager), who is our account manager, but Dhawal is still very involved. Another individual works closely with us on PPC and Google Ads.

How did you come to work with Dignitas Digital?

We’re a relatively small firm, so I’d invested time and energy to teach myself Google Ads. I was convinced that my work was impactful, but it really needed an expert’s time. My line of thinking was that, if I could be successful with limited knowledge, then an expert would be even more successful. I was referred to Dignitas Digital by someone in my network.

How much have you invested with them?

We’ve spent just under $20,000 so far.

What is the status of this engagement?

We’ve been working with them since November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Even before our new website launched, we were growing in terms of our organic presence, which is kicking in even more now with our new website.

If I combine our Google Ads spend and Dignitas Digital’s fee, then my revenue is 7–8-times my monthly investment. I feel that I’m getting a good bang for my buck. As soon as I can get my operations more scaled up (I’ve owned the company for less than one year), I’ll open up my advertising budget to include our other product lines beyond stairlifts.

Their performance has been excellent throughout, and their value proposition is very strong when talking about costs vs. results.

How did Dignitas Digital perform from a project management standpoint?

We’re a relatively small business, and the things that we’re working on are fairly finite. We take on one job at a time. Right now, it’s digital marketing for stairlifts. When we open up multiple campaigns, I’m guessing that they’ll introduce some different reporting tools.

We have two calls every week: one is more about the basics of the project and the other is more extensive. At the outset, Dignitas Digital explained that driving results would take about 3–4 months based on the state of our website, and their timeline was spot-on. We hit our stride in the middle of month three. When someone lays out their plan and expectations and then their performance matches up with those estimates, I’m impressed.

What did you find most impressive about them?

I can’t say anything from a digital marketing perspective, as I’ve never worked with a firm in this space before, but from a customer service perspective, they’ve been fantastic. They’ve never told me that a task wasn’t inside their job description. If I ever raise an issue I’m struggling with, they always jump in and problem solve. The feedback I’ve received when telling my other marketing friends about Dignitas Digital is that I’m receiving great results and responsiveness.

Are there any areas they could improve?

International resources are an integrated part of their business model, and there are always some communication challenges that accompany the offshore model. Dignitas Digital has been extremely responsive when I raise those issues. We’ve had no problem in terms of adjusting expectations and staffing.

Some of the younger staff, from a presentation standpoint, want to go too much into the weeds, when we only need to cover things at a higher-level, leaving the details aside unless specific questions are asked.

Do you have any advice for potential customers?

Be very clear and direct. They are responsive and will execute, bending over backwards to accommodate you, which is very much a positive aspect. It can also mean, however, that if you’re not focused, you can end up moving in too many directions.

In my view, the best way to approach them is to be clear on your goals and objectives and try to tackle the work in phases. At least initially, until you’re comfortable with their ability and responsiveness.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a global matchmaking service business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dignitas Digital?

Nine years ago, we started working on our website, website design, the backend, and more

SOLUTION

What was the scope of their involvement?

It was a very simple start. Over the years, as the company has grown, they've been an important part of our IT solutions, the backend of our platform, and the overall platform structure. We needed a fairly comprehensive and advanced backend for the e-commerce site.

They've really acclimated to our business and needs over the year, deploying developers to creatively build our system from scratch. Over the past three years, they've released various updated versions of the platform, and it's improved with each rendition. None of their work was plug-and-play. The development work was all custom.

Helping with every aspect of the build, they created the product from scratch and are the only team I've worked with over the last several years. They're in charge of creating, managing, and doing daily runs and updates on the platform. In fact, the whole IT solutions part of it has been outsourced to them.

The site functions primarily as a vehicle for information and sales, and there are people from 30 different countries using it. They handled the front- and backend builds. The frontend captures payment capturing while the backend is more complex. The backend has a very intelligent system that syncs inputted information to form different consumer cohorts.

What is the team composition?

I've been in touch with different in-house teams, interfacing mostly with their founder and design team. Additionally, I've interacted with a couple of their project managers and with the person who heads the technical side. I'm present for those calls, but because I am not a technical person, I haven’t been leading those initiatives. Still, I'm always looped in, especially if there are any problems.

How did you come to work with Dignitas Digital?

I think it was an online search. I was looking for someone at the beginning to set this project up. The intention was more to design, get it live, and monitor the platform after launch for opportunities for updates or new functionalities. I spoke to multiple companies at that time, and we finally shortlisted Dignitas. We went with them, and I think it was the right decision.

How much have you invested in them?

It is probably upwards of $90,000.

What is the status of this engagement?

It has been about nine years. We started working with them in February 2012, and it's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we've launched social media campaigns through the website, we've seen an increase in traffic. Much of our traffic depends on efforts like that. Every time we have done something from a social media perspective, I would say we have a 20%–30% traffic spike almost immediately.

To start, we measured them solely off of how easy it was to communicate with them about our product. Their understanding of the product meant that they could translate it well. We're at a stage where this communication is natural, and they've only become better at it over time.

One thing that stayed true all these years is that they take feedback very well and are always constantly working on bettering themselves. They have the client at the heart of whatever they do. I find that is very rare.

With any other job, you will have your ups and downs, but a partner's attitude and ability to take ownership are most important. I have never had them pushing for their own agenda. Our opinions and direction have always taken priority. That's part of why I've maintained this relationship over the course of all these years.  It has always been what we have been looking for and what would work the best for what we want. 

They have good resources and deploy them well. Their values have effectively trickled down across the team. No matter who I'm working with from their team, they are effective and good at what they do.

How did Dignitas Digital perform from a project management standpoint?

They're trustworthy, dependable, and very committed to what they do. We've found that they know what we're looking for and tend to put our needs first. I've truly valued that. They were committed to building something that worked best for our team, and that's very refreshing.

The website evolved significantly, with plenty of further advancements over the years. We also started working with them on another project a couple of years ago, which is still in its initial stages. At this point, they feel like an extension of our in-house team. That is how well they understand us and how easy it is to work with them. It doesn’t feel like we've outsourced the work to a third-party.

What did you find most impressive about them?

They have their hearts in the right place and take the time to understand what we want. Their solutions are implemented well and rolled out both efficiently and effectively. They are very approachable and reachable, so I rarely feel like I'm going to struggle with connecting with their team. They're very committed to what they do.

Are there any areas they could improve?

With any company, there is always room for improvement. Maybe if we were having this conversation three years ago, I could've found an example of a small thing for them to correct. However, nothing stands out from the last couple of years. They've made internal changes that have built a very strong team.

Process leads are easy to talk to, know the industry, and can delegate work. It's clear. that they've evaluated their strengths and areas for improvement over the years. There is no guessing game happening with them because we're always in the loop.

Do you have any advice for potential customers?

Trust the top management. I can only say this from my own experience, but they are genuine and have their heart in the right place. They're also technically-sound and know their stuff. When you have these two things as a combination, it makes for a very strong combination.

BACKGROUND

Introduce your business and what you do there.

My organization is a sole proprietorship LLC. For the last 10 years or so, I’ve been working as a web developer, and sometimes web designer, on all sorts of different projects, from small mom and pop websites to large Fortune 500 company sites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dignitas Digital?

As a freelancer, there’s only so much I can do. For certain projects I’ve worked on, I’ve needed to bring on some other developers, both to handle the volume of work and different skill sets. Dignitas is my partner for those projects.

SOLUTION

What was the scope of their involvement?

I’ve been working with them this past year on a project for an animal behavioral training group. Dignitas has been involved throughout the whole process, providing updates to the site, strategizing what new types of content should be added, thinking about marketing, giving feedback on the architecture of the site, and making changes to make things more optimized. 

On the site, there’s an e-commerce component as well as a scoring system for an online test, and several other features and functionalities. It’s a .NET site.

What is the team composition?

I work very closely with Rishi (Co-Founder & CTO) and Dhawal (Co-Founder & CEO). 

How did you come to work with Dignitas Digital?

I went to the same graduate school as the two founders, which is how we became connected initially.

How much have you invested with them?

The total cost has been around $50,000.

What is the status of this engagement?

We’ve been working on this particular project since January 2020, but we’ve been partners for a number of years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

One significant measurement is the amount of money the organization has been able to bring in since working with Dignitas. Because of the work the team has done, they’ve been able to bring in more memberships, collect money from users whose memberships had expired, and add different offerings.

Anecdotally, Dignitas has some incredibly bright people working for them. The founders themselves are extremely smart, talented, and good at what they do. Dignitas is an all-around great team. They’re very communicative and very easy to work with.

How did Dignitas Digital perform from a project management standpoint?

We use Jira to manage the project, and we typically communicate over email. 

What did you find most impressive about them?

Dignitas has the kind of developers that you can throw anything to, and they’ll be able to figure it out. Whether it’s solving a problem or providing suggestions on how to improve the product, I can count on them. I’ve worked with a lot of different teams, and Dignitas is one of the most reliable and easiest to work with for sure.

Are there any areas they could improve?

I don’t have much negative feedback I can give them.

Do you have any advice for potential customers?

From a client’s standpoint, it’s very easy to just give them a rough idea of how to complete the project. Dignitas will come up with a lot of great ideas, designs, strategies, and overall execution. However, it’s always helpful to fully scope things as much as possible. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Leading Edge Personal Trainer, an in-house personal training service. We serve all of our clients from their home gyms or apartments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dignitas Digital?

We brought them on to help us continue to grow our business and expand our clientele.

SOLUTION

What was the scope of their involvement?

They’re working to ensure our content is more searchable on our site, using relevant keywords for our industry. They also take it upon themselves to answer popular questions about health and fitness online with the content on our site. We have a blog that we update weekly, and they give us content creation ideas to draw traction to our site.

What is the team composition?

I mainly work with one person, but there are two others who are involved from time to time. 

How did you come to work with Dignitas Digital?

When my mother launched her site, they worked with her and she recommended them highly. I started by trying them out, and after seeing the monthly improvements, I’ve continued using them. 

How much have you invested with them?

I spend around $350 per month. 

What is the status of this engagement?

We began working together around August 2019 and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The biggest change we’ve seen has been the increase in unique visitors to our site, so our visibility has definitely grown. We’ve earned a client through Yelp without even paying for a profile, which was huge.

Our ranking on Google has been improved by these efforts; our content is much more searchable. Looking at Google Analytics, we can really see the valuable traffic coming to our site and understand the demographic our clientele is in. 

How did Dignitas Digital perform from a project management standpoint?

They’ve been great. We’re a small company, especially compared to some others out there, but they’ve given us a lot of time. We have calls once a month and they show me graphs, displaying where my users are coming from and monitoring growth. We also review anything we’re implementing that month and forecast where we’re going. 

They’re really great about answering emails—it’s been rare that I’ve had to wait an extra day or two to hear back and they’re always apologetic. They’re proactive in addressing any concerns or changes I need. 

What did you find most impressive about them?

It feels like my happiness is their number one focus, which is great. The fact that they take the time to hop on a call with me once a month is great—they put together a whole portfolio presentation for it. I really appreciated being able to see a solid profile of what’s happening and what’s to come during those meetings. 

Are there any areas they could improve?

The only thing is the times where communication is delayed, but I’ve never had to wait more than a day or two longer than expected. I know they have a lot of clients, so I definitely understand it. I’d just recommend they get back in a timely fashion for all email correspondence. 

Do you have any advice for potential customers?

Check out their portfolio—they’ve worked with some really great clients and helped them grow. They can give you the more personalized attention you’ll need if you’re not a massive company. Look at their reviews and you’ll see they stand out from the competition. 

BACKGROUND

Introduce your business and what you do there.

I’m a principal at a boutique marketing consultancy. We’re a full-service agency that provides everything from brand strategy to marketing execution and delivery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dignitas Digital?

We’ve engaged Dignitas Digital for web development, specifically backend programming. When I had to launch several websites within a short timeframe, I brought them in to help with their development.

SOLUTION

What was the scope of their involvement?

Dignitas Digital has handled everything from web coding to site deployment. They’ve created websites from scratch, especially ones where they have to build out the .NET environment. They've designed standard WordPress sites and used APIs to integrate user entry forms into our backend CRM systems.

What is the team composition?

We work with around three people on average, and their team is managed by a project manager.

How did you come to work with Dignitas Digital?

I’d worked with one of their principals at a previous job. We developed a strong relationship and a high degree of trust, so I knew I could turn to them with confidence when I was in need of development support.

What is the status of this engagement?

We started working together around September of 2019, and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Dignitas Digital has always delivered. They’ve been extremely reliable and proficient in their communication. They’ve always met our timelines and budget and have been flexible even with scope changes.

How did Dignitas Digital perform from a project management standpoint?

Their performance has been outstanding. Their follow-up is terrific, and I’m always getting updates. Our communication was via emails and phone calls.

What did you find most impressive about them?

They’re extremely personable, friendly, and smart. They’re a highly simpatico team that we feel a connection within all of these projects. On top of that, their collaborative skill and flexibility make them a great partner to have.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Think through the project as much as possible so that you can approach them with a thought-out plan. That makes their jobs a lot easier, and you’ll ultimately get exactly what you or your clients are looking for.

BACKGROUND

Introduce your business and what you do there.

Quality Credit Reporting is a consumer credit reporting agency. We do work in the property management, franchise, and auto industries, and I am the director of operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dignitas Digital?

We were looking for someone to build a custom customer management and order system for us.

SOLUTION

What was the scope of their involvement?

They worked with us for about a year to build and customize each section of the web-based system for customer retention as well as tracking our orders and doing billing. We basically told them exactly what we wanted the functions to be and the reports to be, and they built it from the backend from scratch.

What is the team composition?

There were 3 individuals who acted as main contacts on their team, but there were more involved in our conference calls, usually when the people who handled the technical aspects of the project needed a little more clarification on exactly what we needed the system to do in order for them to be able to write it. In total, we probably dealt with 7­–10 people.

How did you come to work with Dignitas Digital?

Our outsourced IT company recommended them to us after working with them on a past project, and we decided that they would be a good fit based on that recommendation and after speaking with several other companies who didn’t seem like they had the same capability to actually bring the system into existence.

How much have you invested with them?

We spent between $50,000–$200,000 in total.

What is the status of this engagement?

The process from when we first started the project to our soft launch lasted from October 2016–June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our main goals were to hit the deadlines we had established for the process and that the system would perform all of its required functions, both of which they hit perfectly. Our team has been very satisfied with the quality of their work, and even now if we ever have issues with the system or need to make a modification, everything is done very quickly and never presents any issues for the system’s availability.

How did Dignitas Digital perform from a project management standpoint?

We always had clear communication from the project manager and a good relay of information between that individual and their people. They were also very good about making themselves reachable and being responsive when anyone on our side reached out to them with feedback or about any changes that needed to be made.

What did you find most impressive about them?

Compared to some of the companies we’ve worked with in the past, they really have an extraordinary capacity to create a single system that offers a variety of different functions in one place and communicates well with other systems that we already had in place. Their whole team is excellent at what they do.

Are there any areas they could improve?

No, we really had no issues with them.

Do you have any advice for potential customers?

They are very easy to deal with, so never be afraid to ask questions. Even the high-level technical people can still speak to you at whatever level of technical knowledge you have.

BACKGROUND

Introduce your business and what you do there.

We’re a full-service marking and communications agency that’s based in Philadelphia. Our clients range across a number of different verticles including consumer packaged goods, pharmaceutical technology, and more. I’m the VP and account director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dignitas Digital?

We’ve worked together on multiple projects, but the one they’re most engrossed in involved a multinational consumer packaged goods company that had a need for a global organization. We turned to them to help us build a cohesive communications portal that people across the world could access. This had to exist behind the company firewall.

SOLUTION

What was the scope of their involvement?

They helped construct the portal for our client. First, we mapped out wireframes and requirements with the client to ensure that they were satisfied. We outlined the tools, and once we had an agreement, they completely programmed everything behind the firewall. They built everything completely from the ground up. 

What is the team composition?

We have one primary contact, but they had a large team working behind them. There were two people that we interfaced with directly with. 

How did you come to work with Dignitas Digital?

We’ve known them for a number of years. Initially, we heard about them through a mutual contact. My boss and their owner both graduated from Penn, so that connection brought us together.  

How much have you invested with them?

I believe that our investment is north of $200,000.  

What is the status of this engagement?

We started working together in December 2015, and we initially launched in July 2016. They’ve been providing updates and a server migration on our behalf. So, the project is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, we quickly worked against timelines and stayed ahead of schedule. We also take a look at usage metrics for the tool. When we’ve run reports, we’ve seen over 25,000 sessions on the tool in the past fiscal year. Our internal team has praised the tool as well.  

How did Dignitas Digital perform from a project management standpoint?

With our single point of contact, we come up with a detailed statement of work and a timeline. Typically, the work is executed ahead of schedule. 

What did you find most impressive about them?

Their attention to detail through their QA process has made the collaboration smooth. There are typically minimal revisions and issues that need to be addressed. We’re constantly able to address issues and requests for updates pretty quickly. They’re willing to work through weekends and evenings to make the process seamless for us. 

Are there any areas they could improve?

We look to them for guidance with this tool, and they’ve been proactive. In this project, I can’t think of anything they need to improve upon. 

Do you have any advice for potential customers?

Absolutely consider them because they’re a robust, cost-effective company. They’re capable of coming to you with out-of-the-box creative thinking.