DigiTrends

BACKGROUND

Please describe your company and your position there.

I am the CEO of DigiPill located at Karachi. Our aim is to improve patient quality of life and transform healthcare by helping the patient understand their disease condition and medications for treatment. Our concept is to provide patient-centered care through easily accessible social media platforms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiTrends, and what were your goals?

Our intention was to develop a mobile app that provides patients an easy tool for online order of drugs, disease education ,drug information as well as gives round-the-clock tele-pharmacy services through trained professionals. This mobile app would be a great assisting tool for patients suffering from both acute and chronic illness as they will be able to have a better understanding of their health condition and maintain extensive treatments for long periods of time.

SOLUTION

How did you select this vendor and what were the deciding factors?

Digitrends is a globally renowned digital solution provider company that has partnered up with many pharmaceutical companies and healthcare setups and has the key experience to understand patient engagement. These qualities did make them the top contender for our project but what made us choose them was that they were highly recommended by most in the industry.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The idea was to build an app that is for both iOS and android mobile platforms. The scope of the App includes the functionality of providing the Pharmacy products to the end users, where they place their orders, track their orders, whilst the Admin has the functionality to upload and manage products alongside user analytics. The technologies that were used to build this platform are .Net and ReactNative for backend and frontend, respectively.

How many resources from the vendor's team worked with you, and what were their positions?

The team included 6-7 people. It consisted of a net resource, front-end developer for mobile app , Project manager and a quality assurance manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The mobile app helped patients learn about their disease and access to drug information. We gathered quite positive responses from many patients that were able to use our mobile app. Patients’ understanding regarding their medication resulted in timely drug intakes and improved patient overall health and quality of life. An improvement in DPR (doctor–patient relationship) and PVR (Patient -Pharmacist relationship) was also observed after the launch of our mobile app.

Describe their project management style, including communication tools and timeliness.

Digitrends made sure we were heard. Their project managers conducted timely meetings and used relevant tools for scheduling and resource management. Our each concern was dealt with great importance and the completed platform was timely delivered.

What did you find most impressive or unique about this company?

Their timeliness and communication impressed us the most. They possess accurate and punctual project-handling techniques and skillful resources.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Digital Care, which is the pioneer company in digital health in the region, and was the Project Director of Digital Health at King Saud University, Ryadh for "Rahah" the world's first of its kind truly integrated connected health model. I have been working in Telemedicine and Digital Health for more than 25 years

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiTrends?

We hired Digitrends to develop the technology of the web based and mobile platforms, integrate different medical devices & Telemedicine, web conferencing and patient education modules.

SOLUTION

How did you select this vendor and what were the deciding factors?

Digitrends had a very impressive track record of successful technology implementations. The company believed in developing partnerships and value creation with its clients.

Describe the project in detail and walk through the stages of the project.

Rahah was the world's first of its kind totally integrated connected health model. The objectives were to educate, engage, empower, monitor and treat patients 24/7 wherever they were. It was an enterprise solution that was used in all the major specialties like Diabetes, Gyne & Obs, Bariatric surgery, Rheumatology, etc. First the web based platform was created and then the mobile applications. After that integrations of Telemedicine, webconferencing and devices were done. Analytics was added at a later stage.

How many resources from the vendor's team worked with you, and what were their positions?

CTO, Project manager, web & app developers, Q&A managers, backend and front end angular developers,

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was successfully executed within King Saud University, which is the oldest and largest university in the kingdom. It was also published providing evidence that connected health / remote patient monitoring works to engage, educate, empower, monitor and treat patients effectively in less resources while keeping patinets away from hospitals saving cost, time & resources.

How effective was the workflow between your team and theirs?

Our teams had a very seamless & effective communication & coordination with an approach to addressing and solving issues in a timely manner. DigiTrends' team was very proactive and willingly handled extra work, which was not included in the scope and SRS.

What did you find most impressive or unique about this company?

The company is led by the top management which believes in developing relationships with its clients which go beyond the current projects. Their willingness to help and support, even for issues and tasks which were not included in the scope, was exceptional which showed that they believe in solving problems for their clients.

Are there any areas for improvement or something they could have done differently?

Generally, it was an exceptional experience where they not only met but exceeded our expectations.

BACKGROUND

Please describe your company and your position there.

I am currently working as a Brand Manager and previously as a Digital Transformation lead for Bayer Pakistan Consumer Healthcare division

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiTrends, and what were your goals?

Bayer Pakistan Consumer Healthcare Division wished that their customer has a deep understanding of what their product is. For this purpose, we came up with a solution to provide our products individual representation online. Digitrends was required to work on three of our products, and provide us with consumer health care mini websites with Drupal framework. The products were:

• Rennie peppermint tablets
• Redoxon multivitamins
• Berocca effervescent tablets.

SOLUTION

How did you select this vendor and what were the deciding factors?

Digitrends is one of the few countable firms that have Drupal-certified engineers. Plus, their previous endeavors with other pharmaceutical companies like Meiji and GSK have made them quite well known in the industry for providing a technological solution for pharma-related concerns. Their command over technology, software, and Drupal technology primarily, became the choosing factor for us. They had the resources and experience required, thus, we choose Digitrends for this project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We required mini websites for three of our products. They were required to be:

• Based on Drupal technology
• Consumer-friendly
• Mobile reactive
• Efficiently designed

How many people from the vendor's team worked with you, and what were their positions?

A team of 4 individuals worked on our project, including, two Drupal-certified engineers, one project coordinator, and one project manager efficiently worked on the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This project proved to be quite influential for our firm. The efficiently designed and developed websites about our products helped consumers greatly. When a customer knows what they need they don’t take long to attain it and that’s what these mini websites did. Physicians were able to access the detail regarding these 3 products whenever they liked irrespective of their location. This project was a global initiative as well and helped Bayers pharmaceutical raise product awareness.

Describe their project management style, including communication tools and timeliness.

The project was delivered on time and each step was communicated between us and Digitrends without a delay. Their project manager gave us every detail constantly while the developers worked on our mini websites.

What did you find most impressive or unique about this company?

I would highly recommend Digitrends for their advanced digital solutions and innovative ideas to digitalize the healthcare sector. We required the unique Drupal technology framework, which seemed harder to reach in Pakistan. However, Digitrends, with its wide range of services and high-tech solutions made the process easier to achieve. While working with them, their punctuality and attitude towards the project only strengthened our views for them.

Are there any areas for improvement or something they could have done differently?

I can’t think of any improvements required related to the project. Bayer pharmaceuticals wish Digitrends luck for their future ventures and look forward to working with them on more projects in near future

BACKGROUND

Please describe your company and your position there.

I was working as Digital Transformation Manager at Novartis Pakistan; which is a leading name in the medicinal sector and aims to digitalize the healthcare engagement practices

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiTrends, and what were your goals?

During COVID outbreak, all the face to face engagement were restrained, therefore, it was quite difficult for us to engage the doctors. Hence, we hired Digitrends to produce a web-based game to educate and engage the doctors online. This gaming experience was case based patient stories which was quite beneficial for us to provide a learning experience to the doctors virtually.

SOLUTION

How did you select this vendor and what were the deciding factors?

We ran an RFP through which we discovered Digitrends. During our initial meetings in the process of choosing the suitable digital agency for our project, we were informed that Digitrends has a team of doctors who will assist in preparing cases.

After developing the cases, the software professionals converted the real time cases into a game-based learning platform. Thus, Digitrends provided us 2-in-1 solution where customized medical information was disseminated through engaging gamification platform. .

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Novartis required an online web-based platform, a highly responsive website that can manage the engagement of 100 HCPs at a given time. We required the game to be designed for a web page and not a mobile app to run a virtual game Once the moderator would initiate, all doctors could interact and play with ease, whilst learning new medicinal information and case-related data.

Unity 3D was used to design the system. Multiple cases of product indications were curated which were related to Pain management, Dentistry, ENT, Arthritis etc. Fictional cases were made with voiceovers and animated assistance to provide originality and enhance user experience.

The gamification provided an end to end engagement experience to the group of doctors who were glued until the end of the game. A score board was generated in the end providing a sense of achievement to the professionals while keeping them in touch with the latest medical data.

How many resources from the vendor's team worked with you, and what were their positions?

A blend of 10 resources were utilized from Digitrends which included:

• doctors
• project manager 
• developers
• QA professionals
• data lead
• Unity 3D experts
• client service manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Through the Novartis gaming experience, we were able to engage more than 1500 HCPs in multiple engagement session across the country. The fun engagement motivated the doctors to keep themselves in the loop of medicinal study; especially during the days when they were unable to attend face to face learning sessions. These sessions also gave them an opportunity to interact and discuss the cases within themselves after the end of the game.

How effective was the workflow between your team and theirs?

Digitrends has the speciality in managing communication via contemporary project management tools. This assisted in managing the software workflow with ease. They met all the deadlines and kept a thorough check on all the deliverables during our interaction.

What did you find most impressive or unique about this company?

Digitrends provided a guided path for our vision and followed along till the end. Digitrends holds a unique capability of mastering the software technicality alongside the medical intricate detailing. Digitrends is a unique blend of tech experts with medicinal guidance which has given them an edge in the market.

Are there any areas for improvement or something they could have done differently?

As far as my experience is concerned, I was contended and satisfied with their overall performance and follow-up on the project.

BACKGROUND

Please describe your company and your position there.

I lead overall digital marketing and health projects at Pakistan's fastest growing national pharmaceutical company ranked among the top 20 pharma out of 650+ companies in the country

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiTrends, and what were your goals?

We selected DigiTrends to develop an integrated connected health system that offers EMR with appointment scheduling and ePrescription & Telemedicine. During Covid, doctors were required to conduct video conferencing for their patients’ appointments. Although we could use tools like Skype/Zoom, the problem was the patient medical record management. There was no way to keep record of prescriptions, the connectivity was choppy at times and we were unable charge our patients

SOLUTION

How did you select this vendor and what were the deciding factors?

DigiTrends seemed to have a specialization is providing Healthcare solutions to large companies. They showed us with their work in the Healthcare domain and had already implemented a similar solution in the past.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Project contained the following: An integrated model through which the Physician may manage his/her calendar with appointment slots and availability. Physician is able to invite patients who may then download the App. Patient would automatically be assigned the respective Physician and can book appointments on the available slots. Patient may also pay through the app, and do video conferencing via telemedicine. Furthermore, test/lab results would also be available in the EMR.

The system allows the patient to schedule follow ups. The entire Medical history is maintained in the system and is at Physician’s disposal to treat the patient.

1. Appointment Scheduling for Patients through EMR
2. Doctors to have the ability to create their available timeslots
3. Integrated Telemedicine
4. Online Payment
5. Lab/Test Results upload and tracking
6. Patient Medical History Tracking
7. Appointment Follow up Scheduling capability Technologies used to develop this were Node JS, Mongo DB, Web RTC, React JS, React Native

How many people from the vendor's team worked with you, and what were their positions?

A total of up to 08 resources were utilized in the development, including Project Manager, Product Manager, Frontend Developers, Backend Developers, Data Lead, Quality Assurance and DevOps

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

More than 50 Doctors are already using this system with the Patient base of over 10,000.

Describe their project management style, including communication tools and timeliness.

Agile Methodology with Jira. Gantt chart was provided with the anticipated timelines.

What did you find most impressive or unique about this company?

Communication, Healthcare knowledge with domain experts in their team.

Are there any areas for improvement or something they could have done differently?

We had no complaints and were timely informed of any hiccups.

BACKGROUND

Please describe your company and your position there.

We are a science led global health care company helping out millions of people by discovering and innovating medicine for global health care. I was positioned as a Senior Project Manager at GSK Pakistan (pharmaceuticals) leading technology and innovation at the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiTrends, and what were your goals?

As a global pharmaceuticals leader we are continuous on the urge of extensive but precise research. The project initiated back in 2010 when mobile application development was rare and it was difficult to find a company with the right experiences and knowledge of the pharmaceutical industry.

A detailed research report was published in favor of our company, however we wanted to showcase selected research material to our doctors via a mobile application.

An application had to be developed on a Symbian platform. In the same application we were looking forward to integrate Yellow pages for Doctors, Medical risk calculator for Cardiologist (VTE), and branding for our product by the name of Arixtra®.

SOLUTION

How did you select this vendor and what were the deciding factors?

DigiTrends had setup a strong footprint in the pharmaceutical industry as technology lead. We had multiple references for DigiTrends as we went through rigorous market research in finding the right vendor who can cater to our needs. A team was required who can think out of the box as it was one the first application of its kind.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work had the below requirements -:

• Build a mobile application which can capture screen shots of the research with a viewer friendly interface for the doctors.
• The mobile application should be integrated with Yellow pages for the doctors.
• Medical risk calculator for Cardiologist (VTE).
• Brand coverage for Arixtra®.

How many resources from the vendor's team worked with you, and what were their positions?

Team including a project manager and two Developers (Apps), including a resource from QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

DigTrends was not only able to deliver the mobile application on multiple mobile platforms but was able to create a user friendly and responsive mobile application on multiple Symbian platforms. The mobile application has all the deliverable integrated which were easy to navigate.

Describe their project management style, including communication tools and timeliness.

DigiTrends has a mixed blend of experience and new blood in the team. The results were outstanding. They were able to bring in the extensive technical development experience and think out of the box at the same time. Their communication was up to the mark and they were able to deliver more than we have asked for.

What did you find most impressive or unique about this company?

The most impressive attribute of the company was that even though they belonged form a different industry they were able to cater and understand the complexity, culture, value and expectations of the pharmaceutical industry. They were well versed with the details and they knew what was asked for and how effectively it can be delivered.

Are there any areas for improvement or something they could have done differently?

DigiTrends gave an all-rounder performance and was able to deliver more than what we asked for (based on their Expertise). I wish them the best in the foreseeable future.

BACKGROUND

Please describe your company and your position there.

I am the Head of MIS in a pharmaceutical company having sales force of above 1000 individuals across Pakistan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiTrends, and what were your goals?

We would generally have our Medical representative visit the Physicians to present targeted content for Pharma Products. However, Product presentations in general are filled with lots of details which may not be relevant with respect to the visit. Our goal was to be able to track exactly what was shown to the doctors as the KPI for Medicals Rep wouldn’t be measured any other way.

We picked DigiTrends to come up with a solution through which the Admin would know what was exactly shown to the doctors and how engaging the session had been. Subsequently, the implemented solution would allow us to calculate the engagement (timeframe on each slide/content, tracking of which slides were shown, and whether the physician showed interested or not).

SOLUTION

How did you select this vendor and what were the deciding factors?

DigiTrends had previously implemented a similar solution for GSK and had a versatile Healthcare portfolio that made us believe that they would deliver.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The software Scope is as follows:

• Detailing: Allows Medical Rep to present a cloud powered
• Presentation: Presentation slide must be interconnected
• Presentation should have Animation and Videos
• Tracking for each slide with timeframe spent
• Reporting on the Admin side .Net for backend and React Native for mobile applications were used to developed the solution.

How many people from the vendor's team worked with you, and what were their positions?

About 6 to 8 resources were engaged in the process. Project Manager Frontend Developers Backend Developers Data Lead UX Designer(s)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The solution now allows us to monitor our resources that assists in resource management.

Describe their project management style, including communication tools and timeliness.

Jira, emails, Agile Project Management.

What did you find most impressive or unique about this company?

They showed commitment, set timelines, and quality of work.

Are there any areas for improvement or something they could have done differently?

They should consider expanding this solution further as this could benefit the industry worldwide.

BACKGROUND

Please describe your company and your position there.

Roche as a company our primary focus is on prescription medicines and in vitro-diagnostics producing medically differentiated innovative products. I was working as a Business Unit Director in Roche at Marketing & Sales Department

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiTrends, and what were your goals?

Pegasys is product developed by Roche intended to treat hepatitis B&C The sales representative had a hard time to hand over the complete extensive research to the doctor and usually had to print and hand over the handbook manually to showcase the benefits of the product itself. The challenge was to build an app which may have all the approved content but the rep can pick and choose the slides and show only relevant information to the doctor.

SOLUTION

How did you select this vendor and what were the deciding factors?

DigiTrends was known to us via multiple channels. They had already established their name in the pharmaceutical industry and were well versed with the requirements to finish the job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work had the below requirements:

• Create an app where all the research material can be uploaded.
• The app can save data on a cloud server.
• Multiple presentations can be created to showcase to the doctor.
• The app can record feedback by the doctor.

How many resources from the vendor's team worked with you, and what were their positions?

Around 3-4 people - from CEO to tech engineers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app increased engagement between the doctor and the rep. As a result they were indulged in more productive communication.

Describe their project management style, including communication tools and timeliness.

DigiTrends is all about communication. Their approach is comforting and due to an agile approach we had no issues in making any changes at any stage of the product. Their technical team was always on their toes whether it is timely delivery of the product or a technical solution.

What did you find most impressive or unique about this company?

DigiTrends was impressive in all aspects. They were not able to impress us as company but also the end users (Doctors and Sales Reps) as they built a user friendly app where both users were able to grasp on it without any technical training.

Are there any areas for improvement or something they could have done differently?

We wish DigiTrends best of luck for all of their future endeavors and hope they keep up the good work.

BACKGROUND

Please describe your company and your position there.

We are a door to door sales company working for multiple companies as a sales partner for their door to door campaign. I am positioned as Chief Financial officer for the company looking after the financial aspect of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiTrends?

We hired DigiTrends to manage our CRM (Customer Relationship Management) software along our HRIS (Human Resource Information Systems). Being a door to door business we had a lot of leads over a course of time which were required to be managed to achieve maximum potential and utilization of our leads. In addition, being a door to door sales company we had a high turnover of our employees. A well-managed HRIS system was required to manage our sales force.

SOLUTION

How did you select this vendor and what were the deciding factors?

DigiTrends was referred through a friend as it already had footprints in the US in Wilmington DE. A few brief meeting showed the true potential of their team. In addition, they had a strong hold on CRMs and HRIS system due to extensive experience in the market

Describe the project in detail and walk through the stages of the project.

3. The scope of work was to customize our existing systems which included our CRMs and our HRIS systems.

How many resources from the vendor's team worked with you, and what were their positions?

worked with a team of 5 including developers and a point of contact

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After implementation, we were able to manage our sales leads and our sales force in an organized fashion.

How effective was the workflow between your team and theirs?

Good

What did you find most impressive or unique about this company?

They had a professional and agile attitude.

Are there any areas for improvement or something they could have done differently?

They still have plenty to offer in the foreseeable future and wish the best for their future endeavors.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of Transheal USA Inc. & Transheal Pakistan Limited.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigiTrends, and what were your goals?

DigiTrends Global was hired by us to develop an eCommerce website and Mobile Application. The objective was to offer Mind therapy to users alongside offering the products of Transheal to target its intended audience.

SOLUTION

How did you select this vendor and what were the deciding factors?

DigiTrends Global had an impressive portfolio of being a Digital Health provider that assisted in our decision making. They were able to demonstrate their previous work which was relevant to the offering of Transheal; which ultimately satisfied our leadership is selecting them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The primary Scope of the project is as follows: (Applicable to customers who have purchased Transheal System Box) Website:

• Content management capabilities.

• Promotion & discount code tools.

• An easy-to-use checkout.

• Search engine optimized code and layout.

• Reporting tools & custom report features.

• An integrated blog or articles section. Mobile App Flow – iOS and Android:

- Scan app (general) QR code to go to app store

- Download and open app

- View general information

- Scan health system (“Sleep and Calm”) system QR code

- Enter system to view content The technology used for Web was .NET MVC. For Android and iOS (Native), Java and Swift were used respectively.

How many people from the vendor's team worked with you, and what were their positions?

A total of up to 8 resources were utilized for this Project. Project Manager Business Analyst Web Developer (Frontend and Backend) Android Developer iOS Developer Quality Assurance Manager Network Engineer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In terms of client retention and upsell, this Project has contributed to our ongoing success.

Describe their project management style, including communication tools and timeliness.

DigiTrends must have utilized Project Management tools internally as they were able to swiftly communicate and meet their timelines. Agile Project Management methodology was used by their team.

What did you find most impressive or unique about this company?

DigiTrends’ forte was their communication and quality of delivery. The best about doing business with them is their commitment to meet the timeline. They were keeping us informed of any challenges that could impact their releases.

Are there any areas for improvement or something they could have done differently?

There’s always a room for improvement in the IT sector. I’d simply recommend them to keep their technology suit contemporary.