What evidence can you share that demonstrates the impact of the engagement?
The website and the iOS and Android applications work, and people are satisfied with the system. We tested for a six months and haven’t gotten any ratings yet. It’s too new. I’m looking for a way to market that.
How did Digital Dividend perform from a project management standpoint?
They’re wonderful people and great partners. They’re very patient, very knowledgeable, and always available when I need them. Being in direct contact with them is great. Many companies don’t want to be bothered, but Digital Dividend prioritizes our business. I correspond with the project manager every other day through Skype, and we use email with the rest of the team. We can log into Trello to see which tasks are outstanding and which ones have been completed.
I can always see what they are doing and how far the project has progressed. Daily communication is important to me. I tell them what we’re looking for and the developers come up with great ideas about how the software should work and how it should be designed. We just choose one of the options they offer. They’re very eager to start working, and they divide the work in a very professional manner. Everyone knows their responsibilities.
What did you find most impressive about them?
They give me ideas every day and are always ahead in every aspect of the business. Rather than just fixing things or putting software into place that might be worthless tomorrow, they’re always looking for new solutions and technologies. They improve every day.
They understand my business flow, look on the bright side, and plan for the future, which I love. I have big plans for them. They never overcharge, and they have very good prices compared to others. They always tell us in advance.
They’re professionals at building websites, applications, and other systems, such as main panels. They understand my field of business and excel at making assessments. Their team is very flexible, humble, dedicated, and helpful. They’re part of the business.
Are there any areas they could improve?
Their only issue is that they take a little longer than usual, but it’s because they work in the proper way and take every project seriously. Sometimes, I don’t want to rush because I want things done properly. At other times, I want to rush but still get the same answer. It’s worth it, though.
Do you have any advice for potential customers?
If I had to start over, I would still choose them.