DHNN™

BACKGROUND

Please describe your company and position.

I am the IT Manager of RIPSA

Describe what your company does in a single sentence.

Payment solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DHNN™ to accomplish?

• Enhance the corporate image
• Develop a more modern digital presence
• Delivering an excellent user experience

SOLUTION

How did you find DHNN™?

Referral

Why did you select DHNN™ over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from DHNN™ were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: Online Payment Platform

Project Objective
Develop a modern, secure, and user-friendly website that allows users to make online payments efficiently. The platform will be designed to provide a seamless, reliable experience accessible from any device.
Key Features

Payment Processing: Integration with secure payment gateways (such as PayPal, Stripe, or local platforms) to accept payments via credit cards, debit cards, bank transfers, and other available options.
User Management: Creation of user accounts with secure login, payment history, and credential recovery options.
Admin Panel: Tools to monitor transactions, manage users, configure payment methods, and generate financial reports.
Automated Notifications: Sending payment confirmations via email and optional real-time notifications.
Multicurrency and Multilingual Support: Capability to support multiple currencies and language options to cater to a diverse audience.
Technical Requirements

Responsive web design to ensure compatibility with various devices (mobile, tablet, desktop).
High-security standards (e.g., SSL encryption, PCI-DSS compliance) to protect user data and transactions.
Scalable architecture to handle high traffic and transaction volumes efficiently.
Integration with third-party APIs for payment gateways and notification services.
Database management for secure storage and retrieval of user and transaction data.
Deliverables

Fully functional online payment platform.
Comprehensive documentation for system usage and maintenance.
Testing and quality assurance to ensure smooth operation.
Deployment and post-launch support for a defined period.
Timeline and Milestones
The project will follow a phased approach, with milestones for design, development, testing, and deployment over a specified period.
Exclusions and Assumptions

The client will provide branding guidelines, content, and access to third-party services as needed.
The platform will adhere to local regulatory and compliance requirements based on the operating region.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The result of the design was as expected.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently deliver items on time and are always very responsive to our needs. Their project management is excellent, ensuring smooth communication and prompt attention to any requirements or concerns.

What was your primary form of communication with DHNN™?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most about this company was their excellent attitude and willingness to help, as well as their valuable suggestions for improvements.

Are there any areas for improvement or something DHNN™ could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am an executive of Bekeu

Describe what your company does in a single sentence.

Bekeu is a B2B SaaS marketplace designed to streamline and simplify corporate procurement processes. The platform connects companies with a wide range of suppliers, enabling them to manage their purchasing and sales activities more efficiently. Bekeu offers features like real-time price comparisons, analytics tools, and centralized operations management, all aimed at reducing costs and cycle times for businesses. 

The company is particularly focused on non-strategic purchases in the Latin American market, with a significant emphasis on the energy sector in Argentina.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DHNN™ to accomplish?

• Business Discovery
• Product Srategy
• Brand Strategy

SOLUTION

How did you find DHNN™?

• Referral
• founder

Why did you select DHNN™ over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from DHNN™ were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project overview: Currently, Bekeu needs a strategic partner with a product vision to assist and guide in identifying and organizing the platform's requirements, defining its market positioning based on competitor offerings and the pain points of end-users. 

DHNN's role will be to complete a comprehensive 360-degree discovery process that results in a digital product strategy with clear objectives, business definitions, and a scalable roadmap to drive the growth and improvement of the platform as a solution to the existing challenges faced by procurement teams.

Phase 1 Context:

1. Individual interviews with Bekeu’s directors and team to understand the current situation, identified problems, and insights, as well as the approach to the solution.
2. Business Discovery Platform Troubleshooting: Analysis of the current platform's pain points along with the value proposition presented on the website.
3. Audience and Stakeholder Research: Interviews with users and suppliers, and the creation of proto-personas.
4. Benchmarking: Analysis of the value proposition of both local and international competitors.
5. Strategic Sessions: Workshops with leaders to agree on the value proposition and the direction of the product. 

Phase 2: Product Strategy

1. MVP Definition: Prioritization of core functionalities and product scalability.
2. Product Strategy Wireframes and Prototyping: Design of key low-fidelity screens and prototyping in Figma.
3. Architecture and User Flows: Platform restructuring with a focus on user experience and navigability.
4. User Testings: Testing with end users to validate functionalities and usability.
5. Tech Discovery: Validation of the technology stack and identification of needs for the development of the proposed product with the involved teams.

Delivery Phase 1 & 2:  A business strategy document including mission, vision, audience, positioning, risks, objectives, and KPIs. Results from interviews and analyses conducted during the process and scope and strategic roadmap. Product Requirements Document. Prototype for external validations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress or success include the identification and prioritization of core functionalities for the MVP, resulting in a clear and scalable product roadmap. The creation of wireframes and low-fidelity prototypes in Figma provided a visual representation of the product, which was validated through user testing sessions, ensuring that the platform's usability and functionality met user needs. 

Additionally, the restructuring of the platform’s architecture and user flows improved navigability and user experience, while the tech discovery phase ensured the alignment of the technological stack with the product development goals. These outcomes collectively contributed to a well-defined product strategy and a validated, user-centered design approach. The GMV are growig 10% per month since we worked with DHNN. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly effective, consistently delivering items on time and meeting deadlines. The team demonstrated flexibility and attentiveness to our needs, quickly adapting to any changes or feedback provided. 

Their proactive communication ensured that we were always aligned on project goals, and they went above and beyond to address any concerns, resulting in a smooth and successful collaboration. The structured approach, particularly during the discovery and validation phases, was crucial in maintaining progress and ensuring the project's success.

What was your primary form of communication with DHNN™?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about DHNN™ was their ability to seamlessly blend strategic vision with user-centered design. The company's approach to prioritizing core functionalities for the MVP and its commitment to validating these through extensive user testing demonstrated a deep understanding of both business needs and user experience. 

Additionally, their structured and agile project management, which consistently delivered on time while remaining responsive to evolving requirements, showcased their dedication to achieving high-quality outcomes. The combination of technical expertise, innovative thinking, and a clear focus on client needs sets them apart in the industry.

Are there any areas for improvement or something DHNN™ could have done differently?

While DHNN™ demonstrated strong project management and delivered excellent results, one area for potential improvement could be in the initial stages of requirement gathering and scoping. Establishing a more granular understanding of priorities early on might have allowed for even more efficient allocation of resources and time management throughout the project. 

Additionally, incorporating more frequent checkpoints or iterative feedback loops during the prototyping phase could ensure even closer alignment with client expectations, potentially reducing the need for revisions later in the process. Overall, these are minor suggestions in the context of an otherwise highly successful collaboration.

BACKGROUND

Please describe your company and position.

I am the CEO of Welaw

Describe what your company does in a single sentence.

Digital platform to create and electronically sign legal contracts with IA and Blockchain

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DHNN™ to accomplish?

• UX/UI design system and UX/UI platform

SOLUTION

How did you find DHNN™?

Referral

Why did you select DHNN™ over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from DHNN™ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Welaw is a digital tool for creating and signing simple legal contracts, powered by an artificial intelligence engine and blockchain technology. Welaw's needs were:

• the development of the user interface
• platform design
• implementation of the integrated artificial intelligence API.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Today we have an active platform that receives excellent feedback from our users, which tells us that the work done by DHNN has been what we expected, but above all what our clients expected.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have had an excellent working dynamic with the entire DHNN team. They have known how to respect delivery times but above all adapt to our needs, listen and provide added value to the changes we requested, generating a unique synergy.

What was your primary form of communication with DHNN™?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of DHNN™'s work and the professionalism of the people who worked with us were remarkable

Are there any areas for improvement or something DHNN™ could have done differently?

They have really shown that they know their job perfectly and I don't think I would have done anything differently. 

BACKGROUND

Please describe your company and position.

I am the CEO of Wabee Smart Energy

Describe what your company does in a single sentence.

We generate Energy and Water information for more responsible consumption. We develop our own HW and SAAS management platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DHNN™ to accomplish?

• DHNN complemented the internal technological team with the development of the technological platform and dashboard for measuring the energy efficiency of the installed equipment.

SOLUTION

How did you find DHNN™?

Referral

Why did you select DHNN™ over others?

• High ratings
• Close to my geographic location
• Referred to me
• Company values aligned

How many teammates from DHNN™ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• What was done: DHNN complemented with the internal technological team, the development of the technological platform and dashboard for measuring the energy efficiency of the installed equipment 
• With whom the project was carried out: With Product research, product designers, and project managers 
• It was carried out in time and form, yes 
• if it exceeded expectations, yes 
• if the price was as expected or correct, yes, negotiations were reached so that it was as we needed. 
• Would you hire them again?: yes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most notable thing was that a fully integrated team was formed and that allowed us to work in a very united way and with the focus on the product, we were always all involved in the progress even when difficulties arose.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As I explained previously, everything worked very well, deliveries on time, responsive and willing to listen to feedback.

What was your primary form of communication with DHNN™?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed by their ability and commitment to join our team as if they were from Wabee Smart Energy.

Are there any areas for improvement or something DHNN™ could have done differently?

No!

BACKGROUND

Introduce your business and what you do there.

I’m one of the co-founders of Snippet, a performance marketing agency. We are a boutique agency with high-profile clients, mostly from the region of Latin America and some from the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DHNN™?

We asked them to help us develop our platform.

SOLUTION

What was the scope of their involvement?

DHNN™ is helping us develop our web platform. They’re also working on the UI/UX design. We initially provided them with our buyer personas.

What is the team composition?

I work with their project manager, art director, and technical director. There are other people on their team, but I haven’t met them.

How did you come to work with DHNN™?

We decided to hire them for this project because they’re well-known in Argentina. I have been in the industry for over 12 years now, and they are one of the top development companies in the country.

What is the status of this engagement?

We started working with them in August 2022, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our project has been moving forward consistently; we haven’t had any delays. DHNN™ recommends ideas to us, which we appreciate. Moreover, they’ve been testing the platform, and we haven’t seen any bugs or other issues. Also, they’re very detailed with their work — their outputs turn out exactly as we expect or better.

How did DHNN™ perform from a project management standpoint?

We use ClickUp for project management and Slack, phone calls, and email for daily communication. We also have in-person meetings with them.

What did you find most impressive about them?

DHNN™ is good during the selling process, but they’re even better when it comes to delivery. Oftentimes, companies pitch to you and tell you everything will be great, but it doesn’t end up happening. I had high expectations of them, and they’ve fulfilled them so far.

Are there any areas they could improve?

No, they should just keep doing what they’re doing.

Do you have any advice for potential customers?

Get involved with DHNN™, and choose an internal project manager with enough seniority or the ability to decide freely.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a legal solutions startup in Argentina.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with DHNN™?

We wanted to clearly understand our market and identify competitors, potential partners, and so on.

SOLUTION

What was the scope of their involvement?

Initially, DHNN™ was involved in our discovery phase. We talked to them about our business idea, and they helped us shape it and do all the research before the development phase. We’ve also had a research stage to land our thoughts into a digital product and its specific functionalities, among other aspects.

What was the team composition? 

We work directly with the owner and two more team members.

How did you come to work with DHNN™?

I knew the owner personally.

How much have you invested in them?

We’ve spent about $2,500.

What is the status of this engagement?

We started working with them in June 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve found our market and competitors worldwide. DHNN™ has provided great information we otherwise couldn’t have found ourselves.

How did DHNN™ perform from a project management standpoint?

Project management is great. They always deliver everything on time; their performance has been excellent.

We use Google Mets and Trello as project management tools. Additionally, they use Figma.

What did you find most impressive about them?

They’re highly professional and skilled, and that shows in the results. They’ve done exhaustive research that shows outstanding research abilities. Overall, they’re excellent at what they do.

Are there any areas they could improve?

Honestly, I can’t think of anything so far. They’ve met all of our expectations.

Do you have any advice for potential customers?

Get involved as much as possible; don’t embark on the project just to expect deliverables. Try to be there in every decision and every step of the process.

BACKGROUND

Introduce your business and what you do there.

I'm one of the directors of an international brokerage company based in Argentina.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with DHNN™?

We needed help with our positioning and brand image. We were looking for a professional and sober image. We constantly distribute reports among our clients and provide consultation and account reports, among other things. Our image is vital because our clients tend to identify with us.

SOLUTION

What was the scope of their involvement?

First, DHNN™ created the logo and brand image. We’re currently developing a website and software platform to integrate the image into the whole business. The website will showcase information and display reports about the company. Additionally, we’ll link the site to our system to allow our clients to log in and access information.

What was the team composition?

We’re working with their CEO and 3–4 people.

How did you come to work with DHNN™?

We heard about them because they’d worked with other brokers and had other significant projects in the country. Then, I personally met one of their CEOs. After an interview with them, they made a very effective proposal. They were the ideal company for the project, so we didn’t hesitate to work with them.

How much have you invested in them?

We’ve spent between $20,000–$25,000.

What is the status of this engagement?

We started working with them around June 2021, and it’s an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our clients identify our logo very quickly. We’ve also created promotional materials and gifts with our logo that our customers love. Overall, we feel we have something that reflects our company, and our clients see that.

How did DHNN™ perform from a project management standpoint?

Communication has been excellent. We’ve had in-person and virtual meetings. The team is solid and has excellent management of deadlines, but also great flexibility. I was abroad at some point, so we had to reschedule meeting times, but they adapted without any issues.

What did you find most impressive about them?

They’re great at identifying their clients and audience profile so their products match them.

Are there any areas they could improve?

No, we’re very happy with their work so far.

Do you have any advice for potential customers?

Communicate all of your ideas and challenge them; DHNN™ gives their best when you put them up to a challenge.

BACKGROUND

Please describe your company and your position there.

HR Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DHNN™, and what were your goals?

We contacted DHNN to develop a comprehensive platform to manage smart building features to control through a website different aspects of an office and workplace intracts with people.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have selected DHNN due to their reputation building digital products in Latin America, they were cost-Effective, and very responsive.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have developed a React and React Native web application, to manage key smart functions of workplace buildings. DHNN was encharged to evaluate and propose the best solution for the ideas we had, and they proposed a extensive workflow to work the solution

How many people from the vendor's team worked with you, and what were their positions?

All the negotiations was conducted by the Business director, then I have been in contact, with a project manager, product director, and technology advisor.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The outcome was great, because they really get involved on the issues we had, and propose different solutions, in which we are currently working. The deliverables were always outstanding in quality and were delivered in a timely manner.

Describe their project management style, including communication tools and timeliness.

The team works with ClickUP for the project management, and Slack for communications, they share all the process in gantt chars, and scheduled work calls and meetings for the steps we agreed. They are quite warm and sharp in the workstyle.

What did you find most impressive or unique about this company?

Time and quality to deliver. The responsiveness of the team. The ability to negotiate the cost to meet the company needs.

Are there any areas for improvement or something they could have done differently?

The project was conducted better than we expected, also we learned from them. outstanding experience.

BACKGROUND

Please describe your company and your position there.

We are Naranja X, a fintech that has its origin in a credit card: Tarjeta Naranja. It is the card that historically gave the possibility of accessing credit to millions of people in Argentina who did not usually receive it from other banking entities. This is how we became the largest card issuer in the country and pioneers of the financial inclusion that is so much talked about today. Now we are an app, with a free account and debit card, an entire ecosystem of financial payment solutions under a single brand: Naranja X. So that our customers can better manage their money. I'm art director senior on marketing area, and brand team into Naranja X company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DHNN™, and what were your goals?

We need to expand and enhance our 2021 brandbook. We seek that the recognition of our brand is as or more important than our products. We need to expand and improve the guidelines, resources, and order. We need messages to be crafted and delivered in a uniform way. A guide in which all the elements that help build our corporate identity are defined.

SOLUTION

How did you select this vendor?

We seek and ask colleagues for recommendations within the best Argentine alternatives of creativity and design in the world of brands.

Describe the scope of their work in detail, including any steps and the final deliverables.

WE START FROM A DIAGNOSIS AND BREAKDOWN OF THE ORDER AND THE DELIVERABLES THAT WE NEED FROM DHNN. OUR BRAND PURPOSE BRAND VALUES / BRAND VALUES BRAND POSITIONING

• Strategy Our ecosystem of purposes Products with ecosystem logic Brand architecture Strategic synthesis Targets Individuals Merchants The "non-target" Target synthesis Positioning Value proposition Positioning synthesis Values ​​Personality Tone and style Giving life to the Verbal brand 6 verbal instructions Synthesis of verbal instructions Writing and grammatical rules
• LOGO  (IT IS NOT MODIFIED, WE DO NEED TO EXTEND USES) OUR LOGO - Uses. FULL LOGO (SAFETY MARGINS / MINIMUM SIZE) COLOR APPLICATIONS LOGO MONOCHROME APPLICATIONS LOGO dos/donts REDUCED LOGO (APP) (SAFETY MARGINS / MINIMUM SIZE) COLOR APPLICATIONS LOGO MONOCHROME APPLICATIONS LOGO dos/donts FULL LOGO + iso LOGO LIVING WITH CLAIM LOGO IN VP ONLY + CLAIM (WITH TEXT/WITH TEXT AND IMAGE/WITH IMAGE) DIGITAL LOGO ONLY + CLAIM (START / CLOSE / FLY POSITION VERSIONS) LOGO LIVING WITH OTHER LOGOS (ONE OR VARIOUS) (in VP / in DIGITAL) OTHER LOGOS WITHIN ORANGE X COBRANDING PRIMARY BRAND COLORS in less / OFFLINE/ONLINE SECONDARY BRAND COLORS
• TYPOGRAPHY (NOT CHANGED, WE DO NEED TO EXPAND USES) CORPORATE TYPOGRAPHY SECONDARY TYPOGRAPHY VARIABLE USES BLACK HOW TO APPLY TYPOGRAPHY IN HEADLINES HOW TO APPLY TYPOGRAPHY IN DOWNLOADS HOW THE TYPOGRAPHY IS APPLIED IN A PLOT (PATTERN / STROKE) USE OF UPPER AND LOWER CASE PUNCTUATION (basic, is it used in headlines? does it apply with capital letters?).
• TONE OF VOICE / VERBAL IDENTITY GRAPHIC RESOURCES (NEEDS TO EVOLVE) BASIC VP LAYOUT (NEEDS TO EVOLVE) (WITH AND WITHOUT PHOTO) FORMATS (GIGANTOGRAPHS / FACE SCREENS / BACKLIGHTS) LAYOUT PROMO IN VP FORMATS (GIGANTOGRAPHS / FACE SCREENS / BACKLIGHTS)
• GRAPHIC LAYOUT EVOLUTION (NEEDS ) BASIC (WITH AND WITHOUT PHOTO) FORMATS (GIGANTOGRAPHS / FRONT SCREENS / BACKLIGHTS) PROMO FORMATS (GIGANTOGRAPHS / FRONT SCREENS / BACKLIGHTS) POP LAYOUT (NEEDS TO EVOLVE) QR / acceptance / promos /
• PRESS LAYOUT (NEEDS TO EVOLVE) BASIC BRAND ANNOUNCEMENT PRESS RELEASE LAYOUT
• MAILING - EMAILS (rational that explains basic layout and versatility for uses and needs) FORMALIZE ITS USES. FORMALIZE USES OF TEXT. TRADITIONAL AUDIOVISUAL LAYOUT (NEEDS TO EVOLVE) BASIC (WITH AND WITHOUT PHOTO) PROMO COLOR PLATES LOGO SOLO LOGO SOLO + CLAIM MONOCHROME PLATES LOGO SOLO LOGO SOLO + CLAIM PLATES WITH SWEEP GRAPHIC RESOURCE X LOGO SOLO LOGO SOLO + CLAIM SOCIAL MEDIA AUDIOVISUAL LAYOUT ( NEEDS TO EVOLVE) BASIC (WITH AND WITHOUT PHOTO) COLOR PLATES LOGO SOLO LOGO SOLO + CLAIM MONOCHROME PLATES LOGO SOLO LOGO SOLO + CLAIM PLATES WITH SWEEP GRAPHIC RESOURCE X LOGO SOLO LOGO SOLO + CLAIM BANNERS Key guidelines for its creation. (BASIC FORMATS) WITH AND WITHOUT PHOTO) PROMO POST/STORIES Key guidelines for its creation.
• LANDINGS Key guidelines for creating landings. PUSH Key guidelines for creation / Inapp MISCELLANEOUS Tech resource Loose typography Text box Ticks for lists and enumerations APP BUTTONS Normalize ICONOGRAPHY DOWNLOAD ICONS (HOW TO APPLY THEM) Apple store - google play MONOCHROME COLOR ILLUSTRATIONS (EXTEND USES)
• PHOTOGRAPHY (NEEDS TO EVOLVE) STYLE PHOTOGRAPHY (RATIONAL) PHOTOGRAPHS OF PEOPLE PHOTOGRAPHS OF PRODUCTS PHOTOGRAPHS OF PEOPLE AND PRODUCTS PHOTOGRAPHS OF CONTEXT PHOTOGRAPHS OF PEOPLE AND CONTEXT

How many people from the vendor's team worked with you, and what were their positions?

Six or seven people from the supplier's team, designers, creatives, account executives, project leaders, worked on the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We shared the stages of creative development and brand amplification with other sectors of the Naranja X company and we always had a positive and encouraging response from the implemented resources, todos anxiously await to be able to use and that they come to light.

Describe their project management style, including communication tools and timeliness.

We manage the project, requests and feedback via emails, meet calls and slack. Everything scheduled in order and great effectiveness.

What did you find most impressive or unique about this company?

The professionalism, the creativity, the detail, the great predisposition before our proposals or orders.

Are there any areas for improvement or something they could have done differently?

there are always things to improve or propose but our project was very correct and appropriate to the needs we have.

BACKGROUND

Please describe your company and your position there.

Cosmetics company, my position - Digital Product Manager (Rep digital experience on various app/desktop products.) in DigIT Global 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DHNN™?

DHNN works on several projects as the main UXUI agency. I am working with them for UXUI request for new business initative. Team was supposed to come up with UXUI design proposal including providing some parts of discovery elements (like - competitors analysis and user testing (to be done))

SOLUTION

How did you select this vendor?

I don't have full background, DHNN is our main vendor in term os UXUI service.

Describe the project in detail and walk through the stages of the project.

Monthly Incentives & New Rep proposition project:

New Rep Proposition is the overall commercial proposition for New Representatives. It is suppose to be the monthly incentive program where New Rep is offered some benefits like discount or gifts after achievieng specific sales target. There is also another layer of the whole initiative which is

Monthly Incentives for establieshed Reps (who are longer than 3 months). Monthly Incentives are additional motivational programs on top of currently existing commercial model for Established Reps. 

We started the work from Monthly Incentives, but later on as the requirements grew we started to work mainly around New Rep Propostion. Those projects are kept toghether as many of the features, findings and requirements are the same.

Some New Rep proposition H-L goals:

• Inform New Rep about benefits (in this month & in GENERAL)
• Motivate New Rep to do more, to actively paritcipate in the New Rep program by growing her sales to achieve higher incentive levels this month
• Encourage to use/order/collect the rewards & benefits achieved
• Guide/inform New Rep how is she positioned against AGP GOLD Level (as this is the main business objective - that New Rep after 3 months achieve level Gold)

The stages of the project are:

• Discovery & Research & Analysis(this time only part of it was covered by DHNN, majority was done by the company) --> DHNN part: competitors analysis, review of the provided insights & personas pain points & journey.
• LoFi - DHNN provided user flows & LoFi designs <current stage>

Future stages with DHNN involvement:

• User Testing (moderated or unmoderated)
• HiFi design

How many resources from the vendor's team worked with you, and what were their positions?

5 resources in total:

• 2 UI/UX designer
• 1 design lead
• 1 product owner
• 1 project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, there is a great progress delivered by the team visible each week. I must say that 1st month was for sure difficult for the team, as some requirements or direction was not fully clear and it was hard to progress with the right speed. However as clear requirements, directions and ongoing feedback started to be provided from my side UXUI designs were improving and progressing into expected direction week by week.

Current LoFi designs are in very good state, and I ma happy with progress after each iteration. Business side is happy with current proposal as well, and considering last momnth (Aug) where we really kicked off the "New Rep Proposition" part of the project current state vs starting point is a massive (positive) difference.

How effective was the workflow between your team and theirs?

As written above - I believe the key to effective workflow is being aware of WHAT I as a client really expects, what are the objectives and goals we want to meet via new solution. Once it stated to clarified from my side the workflow stated to be perfect. There are ongoing weekly iterations between us, including some ad-hoc comments & feedbacks.

Project owner (Flavia) is doing great job consolidating all of the feedback and making sure every point which I mention or touch is reflected or thought of by the DHNN team. They are very accessible, and capable in working in shorter sprints delivering pieces of the solution with the great speed.

What did you find most impressive or unique about this company?

Impressive - that they are able to really understand the complexity of the business. They are curious and always open for feedback, not stubborn on their designs, but as well able to reccomend or comment ideas which might not be the best. They are also kind, normal people, without this distance of being "the vendor". It feels like we're working for the same purpose, and we are one team.

Are there any areas for improvement or something they could have done differently?

Before I would say - flexibility with timelines, but now I would say - to keep the flexibility with timelines which they gained :) Also, I would reccomend to try to align all the designers between the other projects they are doing for the business even more - to make sure that someone is ovelooking the overall experience across various platforms and products (e.g. some features could be used for mutiple projects and designed once)