• Post a Project

Customer research, Usability testing, UX/UI design

Craft Innovations is a global research & UX design firm. We help financial institutions & fintech startups innovate faster, grow in valuation and profitability by converting user insights into exceptional customer experiences.

 

About us in numbers:

– 35 000+ hours dedicated to user research and usability testing

– 91/100 is the average usability score of our UX/UI design

– 51 million users our work has impacted across the globe

 

  • Min project size
    $10,000+
  • Hourly rate
    $50 - $99 / hr
  • Employees
    10 - 49
  • Locations
    Toronto, Canada
  • Year founded
    Founded 2019
  • Languages
  • Timezones

1 Language that we service

  • English

5 Timezones that we service

CET
Central European Time (CET)
CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
PST
Pacific Standard Time (PST)

1 Locations

  • Toronto , Canada

No have been added yet...

    Pricing Snapshot

    Min. project size $10,000+
    Avg. hourly rate $50 - $99 /hr
    Rating for cost 4.9 /5

    What Clients Have Said

    Craft Innovations offers good value for cost, fitting client budgets while delivering quality work. Clients appreciate their responsiveness and project management. Specific project costs were not disclosed, but the overall sentiment reflects satisfaction with pricing relative to the quality provided.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 16 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

    Select a service to see pricing information

    Craft Innovations Review Insights

    Overall Review Rating

    5.0
    • Quality 4.9
    • Schedule 4.9
    • Cost 4.9
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Alignment with Client Values

      Craft Innovations is praised for aligning with client values and company culture, fostering a collaborative and productive working relationship.

    • Comprehensive Research Capabilities

      Craft Innovations excels in conducting thorough qualitative and quantitative research, providing clients with valuable insights that inform strategic decisions and product development.

    • Flexibility and Adaptability

      Craft Innovations is noted for their flexibility in adjusting project scopes and their willingness to incorporate client feedback, ensuring alignment with evolving project goals and requirements.

    • Positive Client Feedback

      Client feedback for Craft Innovations is overwhelmingly positive, with many clients expressing satisfaction with the results and the overall collaboration experience.

    • Client-Centric Service

      Craft Innovations is commended for their client-centric service, treating client projects with care and dedication as if they were their own.

    Craft Innovations Reviews

    Submit a Review
    All Filters

    0 selected

    Sort by
    Services
    Project cost

    Market Research for E-Commerce Company

    • Market Research
    • Less than $10,000
    • March 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Working with this team was an absolute pleasure."

    Mar 30, 2023
    Head of Marketing Department, UBRA
    Denys Tokariuk
    • Advertising & marketing
    • Wilmington, Delaware
    • 1-10 Employees
    • Online Review

    Craft Innovations was hired to conduct in-depth interviews with an e-commerce company's customers. They developed the invitation text, question screeners, and a system for motivating and inviting respondents.

    Website Development for Digital Marketing Agency

    • Web Design
    • $10,000 to $49,999
    • May - Aug. 2022
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The job was done exactly how we wanted it."

    Sep 12, 2022
    CRO, Natural Links
    Roman Romanchuk
    Verified
    • Advertising & marketing
    • Plovdiv, Bulgaria
    • 51-200 Employees
    • Online Review
    • Verified

    Craft Innovations built a website for a digital marketing agency. Following a discovery phase, the team helped conceptualize and create the new web design and brand style, including the brand book and UI/UX.

    Web Dev for Game Dev Company

    • UX/UI Design Web Design Web Development
    • $10,000 to $49,999
    • Oct. 2021 - Feb. 2022
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "They were ready to work to achieve results, not just to create some beautiful pages."

    Jul 30, 2022
    Chief Business Development Officer, iLogos Game Studios
    Svitlanka Sergiichuk Romaniuk
    Verified
    • Gaming
    • Toronto, Ontario
    • 201-500 Employees
    • Online Review
    • Verified

    Craft Innovations conducted user research and developed a website for a game development firm. The vendor interviewed the firm's clients and stakeholders, built the website's prototype, and designed its UI/UX.

    UX Design for Banking Company

    • UX/UI Design
    • $10,000 to $49,999
    • July - Sep. 2021
    4.5
    Quality
    4.5
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The project goal was achieved 100% because of the Craft Innovations' teamwork."

    Apr 10, 2022
    VP of Customer Experience, Banking Company
    Yuliya Shtypula
    Verified
    • Financial services
    • Kyiv, Ukraine
    • 10,001+ Employees
    • Online Review
    • Verified

    Craft Innovations provided UX design services for a banking company. The team conducted a UX audit on the client's mobile app.

    Market Research for Mastercard

    • Business Consulting Market Research UX/UI Design
    • $10,000 to $49,999
    • Nov. 2021 - Feb. 2022
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They take note of strategic goals of the bank and existing limitations while focusing on customers' needs and wants."

    Mar 25, 2022
    Managing Consultant, Mastercard
    Volodymyr Omelchenko
    Verified
    • Financial services
    • Kyiv, Ukraine
    • 10,001+ Employees
    • Online Review
    • Verified

    Craft Innovations provided customer research and value proposition research for Mastercard. The project included three phases: research, a value proposition workshop, and validation.

    UX/UI Design for Fintech Company

    • UX/UI Design
    • $10,000 to $49,999
    • Nov. - Dec. 2021
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “We got a great website and UX.”

    Mar 23, 2022
    CEO & Founder, NeoFin Solutions
    Aleksandr Kshutashvili
    Verified
    • Financial services
    • Kyiv, Ukraine
    • 11-50 Employees
    • Online Review
    • Verified

    Craft Innovations designed the UX/UI for a fintech company’s new BNPL service and website. They made wireframes, user flows, and a final prototype using market research and workshops with key stakeholders. 

    Market Research, CVP Dev & UI/UX Design for Financial Agency

    • Market Research UX/UI Design
    • $10,000 to $49,999
    • Nov. 2021 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The team has a unique mix of business and practical expertise in research and design fields."

    Mar 17, 2022
    Senior Manager, Mastercard
    Elmir Huseynov
    Verified
    • Financial services
    • Kyiv, Ukraine
    • 11-50 Employees
    • Online Review
    • Verified

    Craft Innovations works with Mastercard for market research, CVP development, and UI/UX design projects. Their team assists them with research, UVP development, and value proposition testing.

    Market Research for Toy Retail Store

    • Market Research
    • $10,000 to $49,999
    • Nov. - Dec. 2021
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The team cared about your business like it was their own."

    Mar 15, 2022
    Co-Owner, Bi
    Vadim Chomenko
    Verified
    • Retail
    • Kyiv, Ukraine
    • 1,001-5,000 Employees
    • Online Review
    • Verified

    A toy retail store hired Craft Innovations for market research. The team created a hypothesis, used quantitative and qualitative methods, and provided a complete customer insights report for a loyalty program.

    Market Research for Consulting Business

    • Market Research
    • $10,000 to $49,999
    • June - Aug. 2021
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are business-oriented and very professional."

    Mar 14, 2022
    CEO, Consulting Business
    Alexander Sergunin
    • Retail
    • Kyiv, Ukraine
    • 51-200 Employees
    • Online Review

    Craft Innovations conducted market research for a consulting business. The team offered a research strategy and provided reports on customer behavior, pain points, and other recommendations to help the client.

    Web Development for SaaS Solutions Providing Company

    • UX/UI Design Web Development
    • $10,000 to $49,999
    • Jan. - Feb. 2022
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They worked hard to push us a lot and delivered results in their best ways."

    Mar 14, 2022
    CEO, EVOMALL
    Grygorii Shchepanyk
    Verified
    • Other industries
    • Kyiv, Ukraine
    • 11-50 Employees
    • Online Review
    • Verified

    Craft Innovations developed and designed a website for a SaaS solutions providing company. The team created wireframes and UX designs.

    Showing 11-20 of 20 Reviews

    Locations (1)

    20 Thomas Riley Road TorontoCanada M9B 0C3

    10 - 15

    Contact Craft Innovations

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

    Connect with Craft Innovations on Social

    Get connected to see updates from Craft Innovations like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

    Packages