Craft Innovations is a global research & UX design firm. We help financial institutions & fintech startups innovate faster, grow in valuation and profitability by converting user insights into exceptional customer experiences.
About us in numbers:
– 30 000+ hours dedicated to user research and usability testing
– 91/100 is the average usability score of our UX/UI design
– 51 million users our work has impacted across the globe
Trusted by brands like: Mastercard, UNDP, British American Tobacco, CanadaVisa, CanadaHelps, Glovo, PrivatBank (17M customer base), BCU Financial, Neo-Fin, Meest North America.
We provide UX solutions for banking, fintechs, credit unions, trade & investment, crypto & digital assets, insurtech, tax & accounting, and more to help you excel in your field.
For startups and SaaS companies
Full cycle service from product hypotheses validation, market fit & monetization models design and assessment, product UX prototyping, Visual design (UI), branding, usability tests and audit of existing products.
We make products more investable, accelerate time to market, boost product metrics like: conversions, user retention and engagement, ARPU/ARR/LTV.
The value of collaboration with Craft Innovations goes beyond just services, as our founders act as startup mentors and experts in accelerators like EBRD Startup Ventures, USF, IT Arena, FintechCadence etc, providing valuable business and GTM support to our clients.
For enterprise and corporate clients
We extend your innovation capabilities by collecting deep insights about consumer behaviour, co-ideating, prototyping, and testing new physical services & digital products.
Alongside this, we help grow revenue and customer loyalty by enhancing the customer experience with your existing digital touchpoints: corporate websites and portals, applications, SaaS products, etc.
Our expertise spans various industries, including but not limited to Fintech, Banking, GameTech & Web3, Retail, E-commerce, MarTech, FMCG.
Min project size
$10,000+
Hourly rate
$100 - $149 / hr
Employees
10 - 49
Locations
Toronto, Canada
Year founded
Founded 2019
Languages
Timezones
1 Language that we service
English
5 Timezones that we service
CET
Central European Time (CET)
CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
PST
Pacific Standard Time (PST)
1 Locations
Toronto , Canada
No have been added yet...
Pricing Snapshot
Min. project size
$10,000+
Avg. hourly rate
$100 - $149
/hr
Rating for cost
4.9
/5
What Clients Have Said
Craft Innovations offers good value for cost, fitting client budgets while delivering quality work. Clients appreciate their responsiveness and project management. Specific project costs were not disclosed, but the overall sentiment reflects satisfaction with pricing relative to the quality provided.
The team at Craft Innovations is noted for their exceptional responsiveness, promptly addressing client concerns and adapting to changes as needed.
Effective Stakeholder Engagement
Craft Innovations effectively engages with stakeholders through interviews and workshops, ensuring that all perspectives are considered in the project development process.
High Client Retention
Craft Innovations enjoys high client retention, with many clients expressing a desire to continue working with them on future projects due to their exceptional performance and results.
Comprehensive Research Capabilities
Craft Innovations excels in conducting thorough qualitative and quantitative research, providing clients with valuable insights that inform strategic decisions and product development.
Exceptional User Research
Craft Innovations is praised for their exceptional user research capabilities, providing actionable insights that guide product and service improvements.
"Working with this team was an absolute pleasure."
Mar 30, 2023
Head of Marketing Department, UBRA
Denys Tokariuk
Advertising & marketing
Wilmington, Delaware
1-10 Employees
Online Review
Craft Innovations was hired to conduct in-depth interviews with an e-commerce company's customers. They developed the invitation text, question screeners, and a system for motivating and inviting respondents.
The client was satisfied with the outcome of the engagement. Craft Innovations was professional, responsive, and easy to work with. Their quick turnaround time and genuine passion for their job were impressive. Further, they communicated efficiently via email, making the entire process seamless.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Marketing Department of UBRA
Describe what your company does in a single sentence.
Ubra is an association of creators. Our goal is to help brands reach their end customer. Using an integrated approach, we provide our clients with worldwide promotion for business and full potential.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Craft Innovations to accomplish?
Market research
Brand Audience Surveys
SOLUTION
How did you find Craft Innovations?
Other
Why did you select Craft Innovations over others?
Good value for cost
Referred to me
Company values aligned
What was the size of Craft Innovations’s team?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We reached out to Craft Innovation with a request for conducting in-depth interviews with our clients. This was required for the brand we are currently working on. The project scope included developing interview invitation text, question screeners, a system for motivating and inviting respondents, conducting interviews, transcribing and presenting the results with complete information for further analysis and integration into the marketing strategy.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Count of respondents
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything was excellent, with highly professional communication. Working with this team was an absolute pleasure.
What was your primary form of communication with Craft Innovations?
Email or Messaging App
What did you find most impressive or unique about this company?
The speed of their work, coupled with a genuine passion for their job, stood out as key factors. Above all, it was the impressive results that truly left an impression on us.
Are there any areas for improvement or something Craft Innovations could have done differently?
There were some communication nuances regarding the project start conditions, but they were quickly ironed out, so everything is okay.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Website Development for Digital Marketing Agency
Web Design
$10,000 to $49,999
May - Aug. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The job was done exactly how we wanted it."
Sep 12, 2022
CRO, Natural Links
Roman Romanchuk
Advertising & marketing
Plovdiv, Bulgaria
51-200 Employees
Online Review
Verified
Craft Innovations built a website for a digital marketing agency. Following a discovery phase, the team helped conceptualize and create the new web design and brand style, including the brand book and UI/UX.
Craft Innovations accurately completed the project and delivered a modern, on-brand, and unique website. The team maintained seamless communication of every phase through Messenger, ensuring timely delivery. Overall, their creativity, attentiveness, and determination impressed the client the most.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a Chief Revenue Officer at Natural Links, European digital marketing agency with focus on SEO
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Craft Innovations?
We had an outdated website which did not respond existing company's vision and did not represent our values and services offerings. Craft was hired to create a concept of the new website, create design and brand style (including brandbook), create UX/UI (including UI kit)
SOLUTION
How did you select this vendor and what were the deciding factors?
Craft was providing services to our partners and did it perfectly well, deciding factors: cases, reviews
Describe the project in detail and walk through the stages of the project.
general discovery calls
UX/UI discovery calls
competitors analyses, niche analysis
website structure review
website pages review
consultations with SEO and PPC experts
design options review
UI kit development, brandbook development
final draft
actual development of the website, copywriting
How many resources from the vendor's team worked with you, and what were their positions?
project manager
project coordinator
designer
2 marketers
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The job was done exactly how we wanted it. Now we have a great unique and modern website that represents our company
How effective was the workflow between your team and theirs?
communication was perfect, we used messenger group to run all the project related communication, managers were attentive and everything was delivered on time, no delays
What did you find most impressive or unique about this company?
creativity
communication
attentiveness
goal-oriented
Are there any areas for improvement or something they could have done differently?
nothing specifically that I can indicate
RATINGS
5.0
"awesome, thank you"
Quality
5.0
Service & Deliverables
"in accordance with our requirements and high standards"
Schedule
5.0
On time / deadlines
"deadlines met 100%"
Cost
5.0
Value / within estimates
"perfect cost-efficiency"
Willing to Refer
5.0
NPS
"definitely will
Web Dev for Game Dev Company
UX/UI DesignWeb DesignWeb Development
$10,000 to $49,999
Oct. 2021 - Feb. 2022
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
"They were ready to work to achieve results, not just to create some beautiful pages."
Jul 30, 2022
Chief Business Development Officer, iLogos Game Studios
Svitlanka Sergiichuk Romaniuk
Gaming
Toronto, Ontario
201-500 Employees
Online Review
Verified
Craft Innovations conducted user research and developed a website for a game development firm. The vendor interviewed the firm's clients and stakeholders, built the website's prototype, and designed its UI/UX.
Craft Innovations created all the website's styles, icons, and UI elements. The new website attracted users, and the client was happy with the website's conversion rate. Moreover, the client was impressed by the vendor's deep UX and conversion knowledge and effort to achieve great results.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a Chief Business Development Officer and. Board Member at iLogos - a solution provider and external development partner for the world’s too game companies
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Craft Innovations?
We have hired Craft Innovations to make a user research snd develop a site that would fully represent a range of the company’s services and raise the conversions of the inbound lead 3x
SOLUTION
How did you select this vendor?
We had a good experience working on the previous projects together, so it was easy for us to select
Describe the project in detail and walk through the stages of the project.
The project had the following stages:
stakeholders interview
clients interview
prototyping
UX Design
UI design
How many resources from the vendor's team worked with you, and what were their positions?
Art Director
Senior UX Designer
UI designer
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The key outcome is out site: www.ilogos.biz All the style, icons, UI elements were created by Craft Innovations. We are happy with site conversions now
How effective was the workflow between your team and theirs?
I think it was quite effective and fast
What did you find most impressive or unique about this company?
For us the most impressive part of working with Craft Innovations is their deep knowledge of the UX principles and rules, conversions principles. They were ready to work to achieve results, not just to create some beautiful pages.
Are there any areas for improvement or something they could have done differently?
Did not notice such :)
RATINGS
5.0
"Great team!"
Quality
5.0
Service & Deliverables
"The quality was outstanding"
Schedule
4.5
On time / deadlines
"It was almost always up to schedule"
Cost
4.5
Value / within estimates
"Totally worth the value"
Willing to Refer
5.0
NPS
"Keep recommending it!
UX Design for Banking Company
UX/UI Design
$10,000 to $49,999
July - Sep. 2021
4.5
Quality
4.5
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
"The project goal was achieved 100% because of the Craft Innovations' teamwork."
Apr 10, 2022
VP of Customer Experience, Banking Company
Yuliya Shtypula
Financial services
Kyiv, Ukraine
10,001+ Employees
Online Review
Verified
Craft Innovations provided UX design services for a banking company. The team conducted a UX audit on the client's mobile app.
Thanks to Craft Innovations' engagement, Craft Innovations implemented and enhanced the client's app's UX providing improvements and achieving the project goals. Their ability to deliver results, discover and connect insights, and innovate stood out in the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
VP of Customer Experience of PrivatBank (the largest bank in Ukraine, 20 mln customers)
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Craft Innovations?
UX audit of mobile banking App
SOLUTION
How did you select Craft Innovations?
The Bank carried out the procurement procedure, Craft Innovations won the tender by offering best mix of capabilities, expertise and financial conditions
Describe the project in detail and walk through the stages of the project.
According to project requirements, CraftInnovations team did a full scope of work: recruiting, heuristic UX-audit, user-tests with eye-tracking technology, in-depth interviews, providing us with a detailed report based on qualitative and quantitative data.
How many resources from the Craft Innovations team worked with you, and what were their positions?
UX designer, PM, UX researcher
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
NDA. Our team got a list of improvements that should be implemented to enhance UX of our App. The project goal was achieved 100% because of the Craft Innovations' teamwork.
How effective was the workflow between your team and theirs?
I could give them 9 of 10 points.
What did you find most impressive or unique about this company?
Ability to deliver project results clearly, discover and connect insights of customer behaviors with business processes, to give full pictures of necessary changes.
Are there any areas for improvement or something they could have done differently?
Nothing comes to mind
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Market Research for Mastercard
Business ConsultingMarket ResearchUX/UI Design
$10,000 to $49,999
Nov. 2021 - Feb. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They take note of strategic goals of the bank and existing limitations while focusing on customers' needs and wants."
Mar 25, 2022
Managing Consultant, Mastercard
Volodymyr Omelchenko
Financial services
Kyiv, Ukraine
10,001+ Employees
Online Review
Verified
Craft Innovations provided customer research and value proposition research for Mastercard. The project included three phases: research, a value proposition workshop, and validation.
Craft Innovations' output was well-accepted by end clients by its launch. The team had an effective workflow that was very business-oriented. Furthermore, they developed a product that takes strategic goals and existing limitations into careful consideration.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Managing Consultant at Mastercard
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Craft Innovations?
Customer reserach & Value Proposition development for leading bank in Moldova
SOLUTION
How did you select this vendor?
Recommended by partners from the banking industry
Describe the scope of their work in detail.
3 phases:
Research: collecting insights on customers needs and wants using qualitative research methods
Value proposition design workshop: co-creation of the product together with the bank based on insights from the market research
Validation: visual design of the developed product and validation with customers using qualitative research
What was the team composition?
2 researchers 2 UX designers
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The designed product was well accepted by customers during the validation phase.
How effective was the workflow between your team and theirs?
Our cooperation was effective. Craft innovations team is very business-oriented, we’ve discussed communication approach and project plan during the kick-off meeting and followed this agreement throughout the project
What did you find most impressive about this company?
They take note of strategic goals of the bank and existing limitations while focusing on customers' needs and wants.
Is there any area for improvement or anything that could have been done differently?
None
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UX/UI Design for Fintech Company
UX/UI Design
$10,000 to $49,999
Nov. - Dec. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“We got a great website and UX.”
Mar 23, 2022
CEO & Founder, NeoFin Solutions
Aleksandr Kshutashvili
Financial services
Kyiv, Ukraine
11-50 Employees
Online Review
Verified
Craft Innovations designed the UX/UI for a fintech company’s new BNPL service and website. They made wireframes, user flows, and a final prototype using market research and workshops with key stakeholders.
Craft Innovations delivered a great UX/UI design for the website. Their team was entirely focused on the task at hand — they used their experience and methodical approach to deliver for the client.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Co-Owner, СЕО of Fintech comany NeoFin.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Craft Innovations?
UX design of a new BNPL serivce & website
SOLUTION
How did you select this vendor?
Craft Innovations has experience of cooperation with NikaTechFamili. We got a recomendations from NTF.
Describe the project in detail and walk through the stages of the project.
Project team was created.
Brainstorm sessions with all stakeholders to define a key hypothesis.
CI and our Team did a customer and competitors research.
CI proposed a user flows, created a prototype, brandig, wireframes.
After we aggred on that, they made a visual design and final prototypes.
How many resources from the vendor's team worked with you, and what were their positions?
The were 4 people: UX designer, UI designer, PM, UX researhcer
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We got a greate website and UX.
How effective was the workflow between your team and theirs?
They focused on the task, it was 5/5
What did you find most impressive or unique about this company?
Deep expertise in UX and methodoloical approach
Are there any areas for improvement or something they could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Market Research, CVP Dev & UI/UX Design for Financial Agency
Market ResearchUX/UI Design
$10,000 to $49,999
Nov. 2021 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team has a unique mix of business and practical expertise in research and design fields."
Mar 17, 2022
Senior Manager, Mastercard
Elmir Huseynov
Financial services
Kyiv, Ukraine
11-50 Employees
Online Review
Verified
Craft Innovations works with Mastercard for market research, CVP development, and UI/UX design projects. Their team assists them with research, UVP development, and value proposition testing.
Craft Innovations has diverse business and practical know-how in research and design fields. Their expertise allows Mastercard to create new product lines for their clients, addressing the needs of more than six million customers. Furthermore, their team communicates clearly and efficiently.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Senior Manager in Mastercard. I am responsible for leading consulting projects with banks and financial institutions.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Craft Innovations?
Market research, CVP development, UI/UX
SOLUTION
How did you select this vendor?
We have a track record of working with Craft across various projects.
Describe the scope of their work in detail.
Research phase (in-depth interviews): guides, recruiting, interviews, analysis, report preparation with key insights, user personas definition.
Design workshops with key stakeholders to develop unique Value Positions
Testing of the new value proposition
What was the team composition?
At least 4: Researchers, PM, UX designer
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We helped our clients to create new products in the new line of business (financial services) addressing a huge market of 6+ mln customers
How effective was the workflow between your team and theirs?
It was a pleasure to work with this Team. We regularly received a status update, and communication process was very clear and efficient
What did you find most impressive about this company?
The team has a unique mix of business and practical expertise in research and design fields. Their approach and commitment to the project result exceeded the expectations.
Is there any area for improvement or anything that could have been done differently?
No, All was great, I highly recommend Craft!
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Market Research for Toy Retail Store
Market Research
$10,000 to $49,999
Nov. - Dec. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team cared about your business like it was their own."
Mar 15, 2022
Co-Owner, Bi
Vadim Chomenko
Retail
Kyiv, Ukraine
1,001-5,000 Employees
Online Review
Verified
A toy retail store hired Craft Innovations for market research. The team created a hypothesis, used quantitative and qualitative methods, and provided a complete customer insights report for a loyalty program.
Craft Innovations successfully gathered insights from over 1000 qualitative and quantitative research respondents, enabling the company to modify their program. The team perfectly communicated the project, showcasing a high level of diligence. Overall, their business acumen was pivotal to success.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Co-Owner of #1 Toys Retail in Ukraine - Toys House (BI.ua)
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Craft Innovations?
Our goal was to develop a new Loyalty program for our customers and get feedback about their experience.
SOLUTION
How did you select this vendor?
I personally knew the owner of Craft Innovations - Andrey Gubinskiy. He has an expert team.
Describe the scope of their work in detail.
Together with Andrey, CEO and CMO, we developed a critical hypothesis that should be validated during research. Craft team conducted quantitative ( 1000+) and qualitative (36 respondents) research within short terms. They provided us with a comprehensive research report full of insights.
What was the team composition?
I don't know. During the project, we communicated with Andrey.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Based on insights, we decided to redesign our entire loyalty program. Got number of insights were to focus on enhancing our omnichannel customer experience
How effective was the workflow between your team and theirs?
Was perfect
What did you find most impressive about this company?
The team cared about your business like it was their own. Expertise great, far broader just a project scope, business acumen, focus on the result, gentle in communications.
Is there any area for improvement or anything that could have been done differently?
Probably not
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Market Research for Consulting Business
Market Research
$10,000 to $49,999
June - Aug. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are business-oriented and very professional."
Mar 14, 2022
CEO, Consulting Business
Alexander Sergunin
Retail
Kyiv, Ukraine
51-200 Employees
Online Review
Craft Innovations conducted market research for a consulting business. The team offered a research strategy and provided reports on customer behavior, pain points, and other recommendations to help the client.
The client was able to understand customer insights and analysis of competitors. Craft Innovations' recommendations also added value to the business. The team was effective and was receptive to feedback, which impressed the client.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
CEO of a consulting business, automation of business processes and omnichennel experience in Retail.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Craft Innovations?
In the project with our customer (retail), we needed to validate the hypothesis of opening a DarkStores and find differentiators from existing market players (Glovo, Silpo, Cooker). We hired a Craft Innovations team based on recommendations from the market and impression from their vision, how to bring business value to all stakeholders.
SOLUTION
How did you select this vendor?
Market research and recomendations
Describe the scope of their work in detail.
Me (CEO of retail chain) and Andrey (CEO of Craft Innovations) had a meeting where we discussed our request, deliverables, etc. Andrey offered a research strategy (interview, mystery shopping, quantitative research, usability audit of key competitors. They did a job, and we got a full report of existing customers' behavior, pain points, etc, and a list of recommendations on what we need to do.
What was the team composition?
There were a team, but we communicate throuh a Project Manager
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
list of customer insights
competitors analysis
list of recomendations that we used when developing a service
How effective was the workflow between your team and theirs?
Very effective, feedback loop on progress was impressive
What did you find most impressive about this company?
They are business-oriented and very professional. They take in mind the functional task and how the solution will influence business processes, customers, employees, P&L.
Is there any area for improvement or anything that could have been done differently?
They shoud sell their services to global plaers! )
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Development for SaaS Solutions Providing Company
UX/UI DesignWeb Development
$10,000 to $49,999
Jan. - Feb. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They worked hard to push us a lot and delivered results in their best ways."
Mar 14, 2022
CEO, EVOMALL
Grygorii Shchepanyk
IT Services
Kyiv, Ukraine
11-50 Employees
Online Review
Verified
Craft Innovations developed and designed a website for a SaaS solutions providing company. The team created wireframes and UX designs.
With the Craft Innovations' inputs, the client was able to sell one project and received three leads within two weeks. The team went the extra mile to deliver excellent results. They made everything possible and were experts in the industry.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Co-Owner, СЕО of SaaS solution for q-commers automation for ShoppingMalls.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Craft Innovations?
For internationnal expantion we needed a corporate website and all presentation materials.
SOLUTION
How did you select Craft Innovations?
Craft Innovations was recommended as our board member's extremely competent and reliable partner in UX/UI and business design. They had previous experience.
Describe the project in detail and walk through the stages of the project.
We have started in January 2022. Guys began from stakeholder interviews & customer research. Low-fi wireframes were developed, they helped us to create a value proposition, key messages, after that , they proposed the final UX flow and create visually clear and modern design
How many resources from the Craft Innovations team worked with you, and what were their positions?
The were 3 people: UX designer, UI designer, PM
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Based on their inputs, we sold 1 project got 3 leads within 2 weeks. Site will be launched in a few weeks.
How effective was the workflow between your team and theirs?
It was great. They worked hard to push us a lot and delivered results in their best ways.
What did you find most impressive or unique about this company?
They are experts. Nothing is impossible with them.
Are there any areas for improvement or something they could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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