Craft Innovations is a global research & UX design firm. We help financial institutions & fintech startups innovate faster, grow in valuation and profitability by converting user insights into exceptional customer experiences.
About us in numbers:
– 30 000+ hours dedicated to user research and usability testing
– 91/100 is the average usability score of our UX/UI design
– 51 million users our work has impacted across the globe
Trusted by brands like: Mastercard, UNDP, British American Tobacco, CanadaVisa, CanadaHelps, Glovo, PrivatBank (17M customer base), BCU Financial, Neo-Fin, Meest North America.
We provide UX solutions for banking, fintechs, credit unions, trade & investment, crypto & digital assets, insurtech, tax & accounting, and more to help you excel in your field.
For startups and SaaS companies
Full cycle service from product hypotheses validation, market fit & monetization models design and assessment, product UX prototyping, Visual design (UI), branding, usability tests and audit of existing products.
We make products more investable, accelerate time to market, boost product metrics like: conversions, user retention and engagement, ARPU/ARR/LTV.
The value of collaboration with Craft Innovations goes beyond just services, as our founders act as startup mentors and experts in accelerators like EBRD Startup Ventures, USF, IT Arena, FintechCadence etc, providing valuable business and GTM support to our clients.
For enterprise and corporate clients
We extend your innovation capabilities by collecting deep insights about consumer behaviour, co-ideating, prototyping, and testing new physical services & digital products.
Alongside this, we help grow revenue and customer loyalty by enhancing the customer experience with your existing digital touchpoints: corporate websites and portals, applications, SaaS products, etc.
Our expertise spans various industries, including but not limited to Fintech, Banking, GameTech & Web3, Retail, E-commerce, MarTech, FMCG.
$10,000+
$100 - $149 / hr
10 - 49
Toronto, Canada
Founded 2019
1 Language that we service
English
5 Timezones that we service
CET
Central European Time (CET)
CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
PST
Pacific Standard Time (PST)
1 Locations
Toronto , Canada
Total Reviews
20
Average Referral Rating
5.0
/5
Most Common Project Size
$10,000 to $49,000
$XX,XXX – $XXX,XXX
Focus
No data have been added yet...
Craft Innovations Review Insights
Overall Review Rating
5.0
Quality
4.9
Schedule
4.9
Cost
4.9
Willing to Refer
5.0
Top Mentions
Review Highlights
Exceptional User Research
Craft Innovations is praised for their exceptional user research capabilities, providing actionable insights that guide product and service improvements.
Attention to Detail
Clients highlight Craft Innovations' meticulous attention to detail in their work, ensuring that all aspects of the project are thoroughly considered and executed.
Comprehensive Research Capabilities
Craft Innovations excels in conducting thorough qualitative and quantitative research, providing clients with valuable insights that inform strategic decisions and product development.
Alignment with Client Values
Craft Innovations is praised for aligning with client values and company culture, fostering a collaborative and productive working relationship.
High-Quality Deliverables
Clients consistently received high-quality deliverables from Craft Innovations, including detailed reports, prototypes, and final designs that met or exceeded their expectations.
"They were always thoughtful in their questions and feedback, and it was clear that they cared about the project."
Sep 12, 2022
Senior Game Designer, Onlife
Nick So
Software
51-200 Employees
Online Review
Verified
Craft Innovations helped a software company develop a website to provide a Web3 experience, expand the company's user base, and intensify their gaming experience. The team handled visual designs and prototypes.
Impressively, Craft Innovations consistently yielded high-quality deliverables. They demonstrated understanding, enthusiasm, and diligence in handling feedback, tests, and improvements. Beyond their prompt and responsive communication, their ability to go the extra mile for the project was notable.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the senior game/product designer at a software company that specializes in geolocation-based entertainment experiences
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Craft Innovations, and what were your goals?
We hired Craft Innovations to help build the website and web application for an unannounced web3 experience with the goals of expanding the company's userbase while deepening the gaming experience for the company's current 2 million users
SOLUTION
How did you select this vendor and what were the deciding factors?
I did not have a role in selecting the vendor, but I am happy with the decision.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Craft Innovations worked with us through the ideation and discovery phase, and handled the visual design and prototyping entirely on their own, primarily using Figma
How many people from the vendor's team worked with you, and what were their positions?
We worked with the company leadership, a product manager, a UX designer, and a visual designer.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Craft Innovations consistently delivered high-quality work, including wireframes, mock-ups, mood boards, and clickable prototypes. They championed the proper development process which created a clean and functional working relationship. They always illustrated both understanding and enthusiasm for the project and were very receptive to all feedback. They performed thoughtful user testing and created actionable insights from the results, which they used to promptly make the necessary improvements.
Describe their project management style, including communication tools and timeliness.
Craft Innovations was always timely and responsive using both synchronous and asynchronous communication tools such as Zoom and Slack. They were very accommodating in their schedules, and always ensured they were available to answer and questions or concerns.
What did you find most impressive or unique about this company?
I was continually impressed by their ability to go above and beyond with minimal oversight, largely due to their strong adherence to proper development processes. They were always thoughtful in their questions and feedback, and it was clear that they cared about the project.
Are there any areas for improvement or something they could have done differently?
No, they exceeded expectations in every way.
RATINGS
5.0
"Timely, high-quality work. Good working process. Great communicators and collaborators."
Quality
5.0
Service & Deliverables
"Timely and high-quality"
Schedule
5.0
On time / deadlines
"They were extremely accommodating to the decentralized team's schedules"
Cost
5.0
Value / within estimates
"I don't know the cost, but it was worth it"
Willing to Refer
5.0
NPS
"I can't wait to work with them again myself.
UI/UX Design for Nonprofit Organization
Product DesignUX/UI DesignWeb Design
Confidential
July - Dec. 2023
5.0
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"Their service was great!"
Nov 29, 2023
Product Owner of D2C, Nonprofit Organization
Trevor Stairs
Non-profit
Canada
51-200 Employees
Online Review
Verified
A nonprofit organization hired Craft Innovations for UI/UX design. The team enhanced the client's website interface, providing high-quality Figma UI/UX prototypes and conducting usability research.
Craft Innovations completed the project and met the client's UI/UX intuitiveness goals. The team was responsive, flexible, punctual, and always available for virtual meetings and email communication. The client praised the team's willingness to adjust the project's scope throughout the process.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Product Owner, D2C of a nonprofit organization
Describe what your company does in a single sentence.
To inform, inspire, and connect donors and charities, and to democratize access to effective technology and education in the charitable sector.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Craft Innovations to accomplish?
Improve the donor experience on our website
SOLUTION
How did you find Craft Innovations?
Other
Why did you select Craft Innovations over others?
High ratings
Great culture fit
Good value for cost
Company values aligned
How many teammates from Craft Innovations were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Craft Innovations supported our website with a number of donor facing UX improvements. They provided high quality UX/UI prototypes in the format of Figma files which was of great assistance to our developers. They also provide advice and conduct research on usability.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Craft Innovations has completed a number of different projects with us. For all of them, there was a goal to improve the intuitiveness of public facing UX/UI, the means by which this was measured varied.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Craft Innovations is responsive and very willing to adjust delivery to ensure timelines are met.
Always available to talk and flexible.
Easy to work with.
What was your primary form of communication with Craft Innovations?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Willingness to adjust scope and follow through to ensure that project goals are met.
Are there any areas for improvement or something Craft Innovations could have done differently?
Their service was great! There is nothing to improve today as when small adjustments are naturally required, Craft Innovations acts immediately to make sure that they are taken care of.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web & Development & Branding for IT Services Company
BrandingUX/UI DesignWeb DesignWeb Development
$10,000 to $49,999
Sep. - Dec. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''The changes have made our brand more recognizable and positively seen by our team and clients.''
Aug 30, 2023
CEO, Club Support Inc.
Denis Kateneff
IT Services
Toronto, Ontario
11-50 Employees
Online Review
Verified
An IT services company hired Craft Innovations for web development and branding. They focused on creating a distinctive and modern identity, which they integrated into a website they built from scratch.
Craft Innovations' work was a success; they gave the client a new, fresh, clear brand look, which helped them get a more recognizable presence. Craft Innovations' team was communicative via biweekly online meetings and design sessions. The client also praised their comprehensive and timely workflow.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Club Support Inc.
Describe what your company does in a single sentence.
Club Support Inc. - an IT services and consulting company with over 20 years of experience serving membership clubs.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Craft Innovations to accomplish?
Creation a new brand identity for the company.
Design and development of new corporate website.
SOLUTION
How did you find Craft Innovations?
Online Search
Referral
Why did you select Craft Innovations over others?
High ratings
Close to my geographic location
Pricing fit our budget
Portfolio
How many teammates from Craft Innovations were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We engaged Craft Innovations to assist us in a multifaceted project. With our company's sights set on expansion into the US market, we recognized the imperative to revamp our brand identity and address the inadequacies of our outdated website. This website suffered from a simplistic design, lacked user-friendliness, and struggled with a low conversion rate.
In search of comprehensive solutions, we sought out a partner capable of tackling these intricate challenges. The project was divided into two stages. In the 1st stage, our focus was on crafting a completely new brand identity for our company. Our goal was to create a distinctive and modern identity that accurately represented our values and strategic vision.
Craft Innovations conducted thorough research and presented several fresh concepts, including logo designs, color schemes, visual elements, and messaging options that effectively communicated our services. After careful consideration, we selected one concept, and Craft Innovations developed a comprehensive Brand Book containing all the elements of our new brand identity.
During the 2nd stage, they designed and developed our new website from the ground up. Collaborating closely with our team, the agency meticulously planned the website's structure and functionality. They translated our ideas into a modern design, incorporating clear call-to-action content and buttons, making information about our services more accessible.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The project brought clear progress and success in both parts:
updating our brand identity (new look, fresh style, clearer messages) and our website (modern design elements
improved content
better usability, higher conversion rate as a result)
The changes have made our brand more recognizable and positively seen by our team and clients and help us present ourselves better online and connect more effectively with our audience. We received great feedback from our partners and clients.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have regular scheduled online meetings every two weeks, co-design sessions, and a dedicated channel for communication with the agency.
What was your primary form of communication with Craft Innovations?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We were most impressed by their comprehensive approach, which spanned from the initial idea and thorough research to the creation of prototypes and the final visual concept. Our team was genuinely captivated by this holistic process. Their project management was great; every stage was on time, adding further value to our experience.
Are there any areas for improvement or something Craft Innovations could have done differently?
Craft Innovations - is a highly skilled team of professionals. It's hard to find areas for improvement as they consistently exceeded our expectations. We highly recommend their services.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"A team of professionals and great approach during the whole project, higly recommend their services.
Web Development & UI/UX Design for Loyalty Cloud Platform
Graphic DesignMarket ResearchUX/UI DesignWeb DesignWeb Development
$10,000 to $49,999
Jan. - Mar. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They demonstrated a strong understanding of our needs and were able to translate them."
Apr 12, 2023
COO, Uployal
Artem Bodnarchuk
IT Services
Ukraine
11-50 Employees
Online Review
Verified
A loyalty cloud platform hired Craft Innovations to design the UI/UX and develop a site for their international markets. The team did research, created a site map, wireframes, and mock-ups, then built the site.
Craft Innovations' work resulted in higher quality leads, increased conversions, and better search engine rankings for the client. The team excelled at project management with on-time delivery, progress updates, and responsiveness. Their openness to feedback and ability to listen also stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the COO of Uployal
Describe what your company does in a single sentence.
Uployal is a loyalty cloud platform for retail & HoReCa, which inspire businesses for digital transformation.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Craft Innovations to accomplish?
Attracting international clients for enchencing value cration the digital transformation
SOLUTION
How did you find Craft Innovations?
Other
Why did you select Craft Innovations over others?
Great culture fit
Good value for cost
Company values aligned
What was the size of Craft Innovations’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Scope of Work:
Conduct interviews to determine client requirements: The project team conducted in-depth interviews with key stakeholders to understand the specific needs and requirements of international clients seeking digital transformation solutions.
Conduct industry and competitor analysis: The team analyzed the market and competitive landscape to identify key trends, challenges, and opportunities in the industry. This helped inform the development of the website content and design.
Concept development: Based on the findings from the interviews and analysis, the team developed a conceptual framework for the website that aligned with the client's needs and goals. This included developing a sitemap, wireframes, and design mockups.
Iterative improvement of the concept: The team engaged in a process of continuous improvement, soliciting feedback from the client and making refinements to the website concept as needed.
Definition of mission and goals: The team worked with the client to clarify the mission and goals of the website, which helped guide the development of the content and design.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Craft Innovation's team has developed a website for our international markets. The team added calls to action to collect leads, resulting in higher quality leads and increased conversions. We also noticed an improvement in our search engine rankings, leading to increased visibility and traffic. Overall, we are extremely satisfied with the positive feedback from clients and stakeholders, and highly recommend the team for their exceptional work and measurable outcomes
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project management of the team was exceptional. They delivered items on time and kept us informed of the project's progress through regular communication. The team was responsive to our needs and readily addressed any concerns or issues we had throughout the project. They were also open to feedback and suggestions, which helped to ensure that the project was aligned with our goals and requirements. Overall, their project management was efficient, effective, and collaborative.
What was your primary form of communication with Craft Innovations?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
During our cooperation, we were particularly impressed by the team's responsibility and ability to listen to our vision and develop appropriate solutions based on them. They demonstrated a strong understanding of our needs and were able to translate them into effective digital solutions.
Are there any areas for improvement or something Craft Innovations could have done differently?
Our experience with Craft Innovations was positive, and we were pleased with the results. However, there could have been more frequent check-ins during the project and more detailed documentation of the project timeline and deliverables. Overall, we recommend them for their expertise and professionalism.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Credit Card & Launch Materials Design for Mastercard
"Overall, Craft Innovations show a strong commitment to quality and customer needs."
Mar 29, 2023
Consultant, Mastercard
Yulian Borsuk
Financial services
Kyiv, Ukraine
10,001+ Employees
Online Review
Verified
A financial services corporation hired Craft Innovations to design their credit cards and other visual materials. The team also created digital and physical launch materials for a new credit card.
Craft Innovations’ work received highly positive feedback from the client. They consistently completed deliverables on time and strongly committed to meeting deadlines. Moreover, they responded to the client's changing needs, and they had exceptional communication and collaboration skills.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Consultant of Mastercard
Describe what your company does in a single sentence.
My company is a multinational financial services corporation that provides payment processing services and other related services to merchants, banks, and other financial institutions.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Craft Innovations to accomplish?
Design credit card and related visual materials
Design digital and physical communication materials for a credit card launch
Conduct quantitative and qualitative survey to prioritise Value Proposition elements of a new credit card
SOLUTION
How did you find Craft Innovations?
Referral
Why did you select Craft Innovations over others?
Great culture fit
Good value for cost
Referred to me
Company values aligned
What was the size of Craft Innovations’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Conduct a qualitative survey consisting of in-depth interviews to define the key customer needs.
Facilitate a workshop to enable the bank's management team to ideate a compelling value proposition for the new product.
Conduct a quantitative survey to validate and prioritize the elements of the value proposition.
Develop aesthetically pleasing design and communication materials (incl. both online and offline materials) that align with the value proposition for the new product.
Organize focus groups to test and prioritize the design and communication materials to ensure they effectively communicate the value proposition.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Overwhelmingly positive feedback from the bank
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Craft Innovations consistently delivered project tasks on time and displayed a strong commitment to meeting deadlines. Their responsiveness to our needs was outstanding, as they were always ready to adapt to our changing requirements, address concerns and provide support whenever necessary.
The team's ability to effectively communicate and collaborate with stakeholders was another noteworthy aspect of our collaboration. Overall, Craft Innovations show a strong commitment to quality and customer needs and are always ready to go the extra mile to ensure all requirements were met.
What was your primary form of communication with Craft Innovations?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their strong commitment to customer satisfaction and emphasis on building long-term relationships with their clients.
Are there any areas for improvement or something Craft Innovations could have done differently?
I'm impressed with how our partnership has been going. I feel like we're working together seamlessly and producing great results.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Market Research for Plant Life Identification App
Business ConsultingHR ConsultingMarket Research
$10,000 to $49,999
Mar. - June 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They didn't miss a single detail, testing all our hypotheses, and even adding their own."
Jul 30, 2022
Product Manager, Appvillis
Alice Loginova
Education
Vilnius, Lithuania
11-50 Employees
Online Review
Verified
Craft Innovations is the market research partner of a plant life identification app. They’ve conducted a qualitative and quantitative study to determine the best strategies to increase retention.
The client was satisfied with the final product and expressed a desire to work with Craft Innovations again. They were especially praised for their flawless project management and top-notch communication. They understood the client's users with a very attentive strategy.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the Product Manager of the PLNT. PLNT is an App that helps one identify plants and assists in caring about plant life.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Craft Innovations?
We approached the Craft Innovations team to conduct research for a product targeting the North American market. We faced 2 challenges: to find growth points and understand how to increase retention.
SOLUTION
How did you select this vendor?
We've learned about the company through our colleagues, and saw a portfolio of the company, with cases of market research for the largest banks and mobile applications. And after talking with representatives of the company, we had no doubts - the team with that solid expertise can help us understand our users and the market better.
Describe the scope of their work in detail.
After kick-off, the Craft Innovations team told us which research methods would work best for our purposes and helped us develop a research plan that considered our vision and workflows. They've conducted a qualitative study to better understand the motivations, challenges, and joys of our users, as well as a quantitative study to confirm or disprove the hypotheses our team came up with based on the results of the qualitative study. At all stages of the research, the Craft Innovations team has created artefacts with data and presented the results to our entire team. Besides that, the Craft Innovations team even helped us establish a process for collecting data about our new users, so we can refresh constantly our user segment data.
What was the team composition?
We've worked closely with a team of researchers and a team leader of the research team.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
As a result of the study, we have received data that we can rely on when planning a long-term product development & marketing strategy. We now understand who our users are, what challenges they face, what they expect from our product, and what they think about our competitors. And thanks to the quantitative part of the study, we understand the needs of which user segments we should pay more attention to and what ideas should be implemented first. It was a very impressive result and our team has got a lot of insights!
How effective was the workflow between your team and theirs?
We had regular online meetings with the Craft Innovations team throughout the research process. Additionally, we had a group chat between the research team and managers, so we could quickly share feedback, confirm the texts of the questionnaires, ask questions to each other and send documents. All communication was very fast and efficient. In addition, the Craft Innovations team presented the results of the study to our entire team.
What did you find most impressive about this company?
They got to the heart of our product very quickly. They were attentive to our strategy. They didn't miss a single detail, testing all our hypotheses, and even adding their own. The final report was an amazing piece of work, with lots of valuable information and clear infographics for all team members. Now the whole team understands for whom we are making the product, and where we should move!
Is there any area for improvement or anything that could have been done differently?
We did not come across anything that we would like to improve. Everything was perfect!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I will advise Craft Innovations' services for my friends, and in the foreseeable future we plan to use their services again, for another our product.
Branding, Web Development & Design for Marketing Consultancy
BrandingWeb DesignWeb Development
$10,000 to $49,999
Apr. - June 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Craft Innovations showed a willingness to listen to partner values and understand our business objectives."
Jul 24, 2024
CEO & Founder, MarTech Do
Stan Puchyn
Consulting
Toronto, Ontario
11-50 Employees
Online Review
Verified
Craft Innovations provided branding, web development, and design services for a marketing consultancy. The team developed, redesigned, and rebranded a new website on WordPress CMS.
Craft Innovations' work received positive feedback from the client. The team communicated promptly, and the client was aware of the project's stages as the engagement progressed. The team demonstrated excellent knowledge and experience around user research. They communicated via virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO & Founder of MarTech Do
Describe what your company does in a single sentence.
MarTech Do is an independent marketing and sales operations consultancy. With over 8+ years in Salesforce and Hubspot ecosystems, we help clients achieve operations excellence by utilizing the full power of CRM's Revenue Operations (Marketing/Sales/Customer Success).
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Craft Innovations to accomplish?
Re-brand and build of our new website.
SOLUTION
How did you find Craft Innovations?
Referral
Why did you select Craft Innovations over others?
Pricing fit our budget
Great culture fit
How many teammates from Craft Innovations were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Our scope of work included:
a complete redesign
rebranding
developing a new website on WordPress CMS.
Craft Innovations team took time to understand our business and positioning to complete project objectives on time and within budget.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Fantastic new B2B website that powerfully aligns with out goals.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
All communications were prompt and on time. We knew what the next steps were during the project.
What was your primary form of communication with Craft Innovations?
Virtual Meeting
What did you find most impressive or unique about this company?
Excellent knowledge and experience around User Research. Craft Innovations showed a willingness to listen to partner values and understand our business objectives.
Are there any areas for improvement or something Craft Innovations could have done differently?
Nothing that really stands out.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Market Research Services for Delivery Service Provider
Market Research
Confidential
June - Aug. 2023
5.0
Quality
5.0
Schedule
4.0
Cost
4.5
Willing to Refer
5.0
"Our expectations were fully met."
Nov 21, 2023
Supply Growth Manager, Delivery Service Provider
Anastasiia Kostrykina
Other Industry
Ukraine
201-500 Employees
Online Review
Verified
Craft Innovations provided market research services for a delivery service provider. The team conducted quantitative and qualitative research on the client's couriers and delivered a media consumption report.
Craft Innovations delivered a report with valuable data for the client's future projects. The team was synchronized and involved in the client's project, meeting their expectations. Craft Innovations had highly professional project management and was responsive via email and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Supply Growth Manager of a delivery service provider.
Describe what your company does in a single sentence.
Delivery service
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Craft Innovations to accomplish?
Conducting quantitative and qualitative research on our company's couriers
SOLUTION
How did you find Craft Innovations?
Referral
Why did you select Craft Innovations over others?
Great culture fit
Company values aligned
I trusted the researcher from CI
How many teammates from Craft Innovations were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Conducting online interviews (questionnaire) and individual interviews (via Zoom). Deliverables - report (quantitative and qualitative) that include couriers persona. Media consumption report.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Getting reliable data for our future projects
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Highly professional management, any delays that occur were well explained
What was your primary form of communication with Craft Innovations?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The level of CI team synchronization and their level of involvement with the project
Are there any areas for improvement or something Craft Innovations could have done differently?
Our expectations were fully met.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Web Redesign & Dev for Online Advertising & Marketing Co
Market ResearchProduct DesignUX/UI DesignWeb DesignWeb Development
Confidential
May - Sep. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They showed excellent communication, attention to detail, responsiveness, honesty, and trustworthiness."
Sep 1, 2023
Director, Online Advertising & Marketing Company
Anonymous
Advertising & marketing
Toronto, Ontario
11-50 Employees
Online Review
Craft Innovations redesigned a website theme for an online advertising and marketing company. The team was also responsible for the coding portion of the website design update.
Craft Innovations' website redesign exceeded the client's expectations. The team was responsive, delivered on time, and went the extra mile to meet the client's needs. Craft Innovations also communicated effectively, made requested changes quickly, and demonstrated excellent attention to detail.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of an advertising & marketing company
Describe what your company does in a single sentence.
Online services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Craft Innovations to accomplish?
Website theme change and coding
SOLUTION
How did you find Craft Innovations?
Online Search
Why did you select Craft Innovations over others?
Great culture fit
Company values aligned
How many teammates from Craft Innovations were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Website theme redesign
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Amazing website redesign that exceeded expectations.
Amazing communication.
Very honest and trustworthy.
Go the extra mile to meet your needs.
Make edits immediately.
Excellent attention to detail.
They are A+.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Excellent. Very responsive and on time.
What was your primary form of communication with Craft Innovations?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They showed excellent communication, attention to detail, responsiveness, honesty, and trustworthiness.
Are there any areas for improvement or something Craft Innovations could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Dev & Design for Game Studio
Application Management & SupportWeb DesignWeb Development
$10,000 to $49,999
Feb. - Mar. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their impeccable sense of taste impressed us."
Mar 30, 2023
Executive, Game Studio
Anonymous
Arts, entertainment & music
Canada
11-50 Employees
Online Review
Craft Innovations built a website for a game studio. The team was responsible for the site's design, content, and development.
Clutch was unable to obtain a credit report for this company. However, Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.
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