Courimo

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director of Otodata Tank Monitors, a manufacturer of remote monitors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Courimo?

We needed SEO and PPC services. We were trying to do it internally, but we realized that we needed some external help.

SOLUTION

What was the scope of their involvement?

Courimo provides us with SEO and PPC services, and we’ve worked together on our campaigns, targeting the Canadian and the US markets. Initially, we also worked closely together on research for them to understand our industry better. We spent some time discovering our key competitors and the needs of our customers.

After the research phase, we started with SEO campaigns. Over time, we developed a good relationship, so we started launching Google Ads. All the paid campaigns direct the customers to our website, where we have a contact form.

Aside from that, Courimo sends me a report every month that we analyze together, and they take their time to explain everything because we’re not familiar with this space. Additionally, they create written content, and I review it before publishing it.

What is the team composition?

We work with three people from Courimo. The owner of the company is the main project manager and my main point of contact. I’ve also worked with a project manager for the SEO side and a project manager for Google Ads.

How did you come to work with Courimo?

I did research online and found them.

How much have you invested with them?

We spend $84,000 CAD (approximatelly $68,000 USD) per year.

What is the status of this engagement?

We started working together in March 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Early on, I learned that it takes time to get results from SEO. However, everything is working well; it’s been seven months, and we’re now seeing the results. Our leads have increased by 120%, and our organic traffic has grown by 300%, so I’m very happy with their work.

How did Courimo perform from a project management standpoint?

Courimo is always available, and I have a good relationship with them. They send us reports with the leads and conversions, and they take the time to explain everything.

We’ve also worked on the budget together. I told them what I could spend, and they played with the numbers to give me a proposal. In November 2021, we may increase the budget.

We communicate via phone calls, text messages, email, and Microsoft Teams; they’re available through any tool I want to use. I also met with the owner in person once.

What did you find most impressive about them?

Courimo is professional, available, and very efficient.

Are there any areas they could improve?

I don’t see anything they could improve.

Do you have any advice for potential customers?

You can trust them. They’re available for you, even if you don’t know what you’re doing.

BACKGROUND

Please describe your company and your position there.

I am the Director of Digital and Marketing for Incloud Business Solutions, a Salesforce Consulting Partner. I help drive new leads and ensure brand notoriety

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Courimo, and what were your goals?

We hired them to manage our SEM and SEO. We needed support to expand our market reach and increase traffic to our website. Making sure we improved our ranking and kept track of conversions with a view of CPC and CPA.

SOLUTION

How did you select this vendor and what were the deciding factors?

Expertise, flexibility and cost were the main selection factors.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We discussed our goals, audience and competitors and decided on moving forward to defining the elements required to create campaigns, looked at specific key words, Google Ads and backlinks)

How many people from the vendor's team worked with you, and what were their positions?

We have 2 people from the Courimo team working with us on a daily basis. One specialized in Google Ads and one in SEO.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website has gotten an increase in users of 160%+ over same period last year. We have been able to track conversions and lead acquisition generating new opportunities for us with a good ROI.

Describe their project management style, including communication tools and timeliness.

Quick and easy communication through Slack. Providing access to reporting dashboards and weekly or monthly updates varying on elements managed.

What did you find most impressive or unique about this company?

They are a very professional team. They're willing to help out on aspects that aren't specifically within their mandate to ensure our success.

Are there any areas for improvement or something they could have done differently?

Nothing specific to be noted here that I can think of.

BACKGROUND

Please describe your company and your position there.

I am the Sales & Marketing manager at EDI Gateway. We are a leading EDI provider, established in Montreal in 1993, helping both retailers and suppliers across North American and Europe achieve 100% EDI compliance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Courimo?

Courimo was hired to design and develop a new web site for EDI Gateway.

What were your goals for this project?

we were looking for a new design for our website; for a clean, professional look.

SOLUTION

How did you select Courimo?

By doing some research, and through referrals.

Describe the project in detail.

We had several discovery meetings to discuss our objectives and the vision we had for the site in terms of style, look etc. Courimo came back with multiple templates for us to review and choose from once we had the template we were looking for, we moved forward with the development and design; held regular follow up meetings, quality control at each stage etc, until the project was complete and approved, at which point we set a launch date.

What was the team composition?

I was the project manager and worked closely with the Courimo team to bring to light our company vision for the site

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Website was launched successfully; we havent had a chance to evaluate the traffic at this time

How effective was the workflow between your team and theirs?

the communication was very good; I communicated with the developer on a regular basis, provided feedback etc. the response time on Courimo's end was fairly quick. they were very patient, professional and thorough.

What did you find most impressive about this company?

the developer was very knowledgeable and professional; quick to response; very patient with our requirements, changes and some of the internal challenges I faced in getting each stage of the project approved. the team was very professional at every step of the way.

Are there any areas for improvement?

we were very satisfied with the outcome and final product.

BACKGROUND

Introduce your business and what you do there.

I’m a plastic surgeon and the president of my plastic surgery clinic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Courimo?

We’re in a competitive market, and we needed to have a strong online presence.

SOLUTION

What was the scope of their involvement?

We were just starting out, and I had moved from Vancouver to Montreal. I had a website, but all the SEO that had been done was no longer relevant or applicable.

They came on board to try and optimize our online presence to promote our business. They had recommended starting with Google Ads. They would call me every month and give me the statistics on the calls and the number of clicks we were getting on Google Ads in addition to how we were ranking on certain keywords. It took about a year to get the SEO to where I was appearing in the top three names in searches. 

As things got busier, they also tried to come up with things that could improve. We did a little bit of social media management with them for about a year and then my assistant took that over because she went from part-time to full-time. They provided us with a reputation manager who gets all the names and emails of patients who are happy, and she helps to make sure that they leave a positive review both on Google and on RateMDs.com. They also started adding blogs once a month to promote SEO and further our reach.

What is the team composition?

I have worked with four people from their team. We had one main point of contact and an SEO specialist, as well as a social media person. 

How did you come to work with Courimo?

Elie (Founder & CEO) reached out to me because he knew my brother. It was perfect timing because I was looking for a new vendor as I was not happy with the person I had hired. I liked Elie's approach and transparency. 

How much have you invested in them?

I spend about $3,000 a month.

What is the status of this engagement?

We started working together in August 2018, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We ask patients how they find us, and 80% of the time they say it was a Google search.

How did Courimo perform from a project management standpoint?

They’ve been excellent. I think they are very good at setting a timeline and keeping me on track because I am very busy. They will let me know when a blog post is ready and want me to check to make sure they can post it. 

They are also very good at giving me their report every month. If they don’t hear from me in a while, they will contact me to make sure that I looked at the report and that there aren’t any things they need to change.

What did you find most impressive about them?

They’re transparent. They set goals and they tell me what metrics I need to look at in order to say that I have reached my goal. They are also very easy to access. They are never too busy to answer my questions. If we get a bad review, they will be the ones to pick it up. They are on the ball. They have a lot of clients and being on top of every client I imagine is a challenge, but I have been very happy. 

Are there any areas they could improve?

No, I have been very happy with them. I can’t think of anything they can do more.

Do you have any advice for potential customers?

I think it is all about how much you put in. The more questions you ask and the more content you give them, the more you’ll get out of it. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an automotive parts e-commerce website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Courimo?

We needed help with our marketing. I had someone helping me previously with my PPC, but it wasn’t updated constantly.

SOLUTION

What was the scope of their involvement?

They manage our PPC campaign. They revise it every couple of days. They add the negatives and keywords and search for more ways to market in other platforms of Google. They set up the Google Shopping ads.

How did you come to work with Courimo?

I found them through a Google search. I met with Elie (Founder and CEO, Courimo). He knew what he was doing and pitched me. He checked my current campaign and told me exactly what needed to be done. We got started right away. I didn’t look elsewhere.

How much have you invested with them?

We’ve spent $6,000. We pay 10% of what we spend on AdWords to Courimo. From January to the end of May, we spent $60,000 on AdWords.

What is the status of this engagement?

We started working together in January 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The cost per acquisition lowered dramatically. Our marketing costs significantly less. The click-through rate increased; it’s optimized a lot better than what it was. Our ad ranks are higher, which made our cost per click lower. It was exactly what we needed.

How did Courimo perform from a project management standpoint?

I can see what they do every day on my Google AdWords. Every time I need something changed, they’re always here. I call Elie and he answers. He’s local, and it’s easy to get in contact with him. They always satisfy my needs.

What did you find most impressive about them?

They were driven to improve sales. They want to make things better so they can get more contracts with me. The other companies I worked with didn’t put in as much effort as Courimo is doing.They’re up-to-date on digital marketing, and they do it well.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Jivago Fragrances, a fragrance house and manufacturer based in Beverly Hills, California. We have over 120 employees worldwide across divisions in the Middle East, Europe, the U.K., the U.S., and South America.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Courimo?

We needed a more focused Google AdWords campaign. We’re using another company for social media marketing, but wanted a more sophisticated solution for PPC.

SOLUTION

What was the scope of their involvement?

Courimo works together with out other agency to increase our brand's exposure. They run a Google AdWords strategy in different areas so that we can drive traffic through our e-commerce store and make more sales.

We’re currently in the process of completely rebuilding the brand’s website, so we will be running a campaign to drive traffic to that. Cuorimo will work hand-in-hand with us for this so that the rebuild is completely optimized for Google from the beginning.

Our biggest challenge was allotting a big budget toward AdWords. They’ve helped us feel more at ease with this by showing us how it’s going to be a success. They’ve gotten a fair amount of traffic to the site already.

What is the team composition?

We have one point of contact on their side.

How did you come to work with Courimo?

They were referred to us by the other agency we’re working with. They seem to do a lot of work with them in general, so we decided to give them a chance since their pricing was attractive.

How much have you invested with them?

We’re set up to work with them for a year. Not counting ad spend, the cost has been roughly $1,500 per month. In the beginning, we were spending $500–$700 a month on ad spend, but that’s going to increase as we go. The cost for one year is going to be $15,000–$18,000.

What is the status of this engagement?

I believe that we officially started working together at the beginning of 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything is going well so far. In the past, we’ve spent $500 a month on Google AdWords and it yielded us zero sales. All of our sales came from influencers and social media campaigns. Now, we are starting to see online sales increase.

What’s really interesting is that we’re starting to see a new demographic. The challenge with selling fragrances online is that you can't smell the product before purchasing it, but online sales have gone up regardless thanks to Cuorimo's efforts.  

How did Courimo perform from a project management standpoint?

I have the impression that they’re eager to be working with us. Their service has been really good.

What did you find most impressive about them?

I’m getting a good amount of attention for what I think is a relatively small budget. I think that they’re dedicated to keeping us as clients and that they genuinely want to do a great job for us. It’s a positive relationship.

Are there any areas they could improve?

Introducing us to services related to promoting our business that we hadn’t been privy to would be an improvement.

BACKGROUND

Introduce your business and what you do there.

I am the General Manager of the Party Expert chain of party supply stores in Quebec.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Courimo?

We wanted to do more advertising on Google, but the person we had working on it in-house was not delivering what we wanted. As a result, we decided to hire a company to guide us and chose Courimo.

SOLUTION

What was the scope of their involvement?

We supply Courimo with keywords and our highest selling items, which they then use to implement paid Google AdWords campaigns. They deliver us weekly reports on each step they take and the resulting metrics.

How did you come to work with Courimo?

A friend recommended them to me.

How much have you invested with them?

We pay them $2,000 CAD ($1,521 USD) a month for their services.

What is the status of this engagement?

We have been working together since March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we began, we did not know anything about Google AdWords and we were very nervous to get started. As a result, we initial signed Courimo to a three-month contract and told them that we needed to make $3 for every dollar spent. Not only were they able to deliver, but we have seen our sales grow by 15% since working with them, and have signed them to a new year-long contract.

How did Courimo perform from a project management standpoint?

They are very good. We communicate over phone and email, but they will also come in and meet with us at a moment’s notice. Their communication and availability has been fantastic.

What did you find most impressive about them?

They have made us feel extremely secure during this entire process. They continue to update us on each step of the process, and their openness has allowed us to trust that we made the right decision.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager and webmaster for Diva Location. We specialize in event rentals, mostly for weddings and corporate events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Courimo?

Previously, we worked with another company that had helped us with Google AdWords, but we didn’t have good results. We needed help with advertising for our business.

SOLUTION

What was the scope of their involvement?

They help us with paid advertising. Courimo makes sure that our website has all the keywords that customers are searching to make sure that we rank at the top of Google searches, ahead of the competition. They also let us know of new trends that people are searching for, which gives us the opportunity for new rentals.

How did you come to work with Courimo?

We heard about Courimo from a friend who had worked with them before and had good results.

What is the status of this engagement?

We began working with them in February 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we began working with them, we have only had good results. Compared to what we had previously, tent rentals, for example, increased by about a 50%, which is great. Phone calls also increased and we had to hire two more people.

How did Courimo perform from a project management standpoint?

Every four weeks, they gave us updates on the results and improvement to give us a recap of how the advertising is going. They keep us up-to-date. If there is something I am unsure of, they make sure I understand and that we’re on the same page.

What did you find most impressive about them?

I appreciate their honesty. There were some words we thought would be good to attract our clients, but they suggested alternatives due to their experience.

BACKGROUND

Introduce your business and what you do there.

I’m the secretary of a fast-paced dental clinic in Montreal. We have four dentists and about fifteen other staff members.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Courimo?

Our previous web partner wasn’t providing updates for our processes regarding confirmation emails, newsletters, and patient posts. We were left with a lot of outstanding marketing and website issues. We wanted to upgrade to a more modern platform.

SOLUTION

What was the scope of their involvement?

Courimo shut down our old website and replaced it with a new interaction featuring updated templates and content. They use data from Google AdWords to inform the best strategies to increase our visibility. Additionally, they advise our social media campaigns and provide recommendations to further grow our brand.

How did you come to work with Courimo?

We were already in the process of interviewing for a new marketing partner when we stumbled across Courimo on Facebook. The representative I first spoke with gave a great first impression. He made sure to explain the more technical terms thoroughly for my better understanding, and came across generally trustworthy. We were impressed with their previous work and decided to move forward with them.

How much have you invested with them?

We have invested around $25,000.

What is the status of this engagement?

We started working together in May 2018 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In the short time that we have worked with Courimo, we secured a notable amount of new patients and our phone call numbers increased. Their team’s strategies, informed by Google AdWords, have generated multiple appointment requests and service inquiries.

How did Courimo perform from a project management standpoint?

They thoroughly and responsively communicate their progress, updates, and items to look out for as we move through each task. They effectively manage their side of the partnership, which helps overall productivity.

What did you find most impressive about them?

Courimo didn’t try to sell us any more services than we needed. They understand our company and developed specific key strategies to get us where we wanted to be. Overall, they work efficiently, have great customer service, and show an investment in the success of our business.