Convergence

BACKGROUND

Please describe your company and your position there.

I am the founding partner of a company that provides online education, assessment services, and consulting related to moral leadership and operational spiritual capital in organizations. We also serve as an aggregating site for other individuals and organizations committed to the practice. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Convergence?

We hired Convergence to develop a website.

What were your goals for this project?

Our goal was to offer self-administered proprietary psychometric assessments and online educational content. We also wanted to provide an affiliate function that would allow other like-minded organizations to join the moral leadership and spiritual capital movement.

SOLUTION

How did you select this vendor?

They were recommended as an ideal vendor for companies with unique intellectual property but limited capital resources, which we were. They also offered an MVP strategy for startups that would help us better understand our business and the challenges we face.

Can you go into detail about the services they provided and the scope of the project?

They designed, developed, and implemented the website and assessment tools in very unique academic fields. They helped us think through the best ways to position our content offerings, create and fine-tune our business strategy, and launch an online presence in ways that would allow us to attract customers and potential investors.

What was the team composition?

The team consisted of ten members, including two dedicated project managers— a macro-strategy specialist and a development expert—who were always available to us. The team also included specialists who had expertise in expanding the outputs of our assessments, which were quite complicated.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They went above and beyond what we expected. They more than fully fulfilled the elements of our contract and we were extremely pleased with their work. The platform they delivered, which has received myriad positive comments on appearance and functionality, was exactly what we needed to launch our business successfully. As a result of our experience with them, we have also entered into an ongoing agreement for future development work. 

How was project management arranged and how effective was it?

The project management was exceptional. They were incredibly responsive to our ideas and needs, and working exclusively with the project managers provided great continuity. We communicated using Zoom, phone, and emails, to which they always replied within 24 hours and often sooner. When they encountered challenges in developing the assessments, they clearly communicated their approach to solving the problem and provided regular updates regarding the timeline that eliminated unwarranted or unexpected delays.

What did you find most impressive about this company?

At times, we felt a little guilty about the number of Zoom meetings and emails we approached them with during the course of the project, but they always responded with a positive attitude. Their team was very knowledgeable and professional and helped us identify and address issues we had not considered.

Are there any areas where they can improve?

Based on our experience, I don't see how they could improve their process. There wasn't a problem they could not solve and we highly recommend their services!